Relationship Management - Basic Principles
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14-Sep-2014 -
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Transcript of Relationship Management - Basic Principles
![Page 1: Relationship Management - Basic Principles](https://reader036.fdocuments.us/reader036/viewer/2022081412/54158df57bef0a923b8b6546/html5/thumbnails/1.jpg)
Relationship Management
Strategic business thinking
www.fire-london.com
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Lessons I have learnt...
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It’s about more than being nice to one another...
... it makes life easier and promotes further opportunities
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Know your stakeholders...
... take a step back and understand what drives them
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On an individual level...
... understand what is keeping them awake at night
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Stop, COLLABORATE and listen...
... work together, not against one another
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You have two ears and one mouth...
... use them in that order
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Work is work...
... don’t take work related disputes personally
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Where an issue does arise...
... buy some time to consider your response
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Remember that you are the expert at what you do...
... but that they are the expert in what they do
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If you say you are going to do something...
... make sure you DO IT
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Be honest...
... lose your integrity and you lose the relationship
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Remember that...
... ultimately your clients pay your wages
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And if all else fails...
... ask your boss
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What are your relationship management experiences?
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What are your relationship management principles?