Reigate and Banstead Borough Council Residents survey October 2014 Ania Janz Danielle Collins.

Reigate and Banstead Borough Council Residents survey

October 2014 Ania Janz Danielle Collins

Research objectives

2

The key objectives of the residents’ satisfaction survey are to • Identify the overall satisfaction with the local area and the Reigate & Banstead Borough

among residents.• Understand what areas are important for the residents and how they evaluate the Council’s

work in each of these areas.• To establish which areas should be of more focus and where the necessary improvements

should be made to increase satisfaction among residents. • The research has been repeated in 2014 (1st wave towards the end of 2013) to monitor.

residents’ response to actions and changes introduced by the Councils and aid future planning so it is in line with residents’ expectations.

Research approach

3

Who we spoke to • The survey was sent to the adult residents of Reigate and Banstead borough by email.• Respondents were drawn from the council’s online data base and also recruited via the

website and Facebook/Twitter pages.

How we went about it • 5-10 minute online survey among Reigate and Banstead residents. • Data weighted by age and gender to ensure it is representative for the borough residents.• Wave 1 2013 –between 12th November- 2nd December 2013 (738 completes). • Wave 2 2014- between the 17th September- 8th October 2014 (640 completes). • Standard error of +/- 3.87%.

About Your Local Area

©2013 Tpoll The contents of this document remain the copyright of Tpoll. It is not to be used or released to any other

party without prior written permission

4

Findings

©2013 Tpoll The contents of this document remain the copyright of Tpoll. It is not to be used or released to any other

party without prior written permission

5

Overall satisfaction with the local area continues to be high and hasn’t changed vs last year

Residents aged 35-44 are less satisfied than in 2013

7 in 10 are satisfied (fairly or very satisfied) with safety and health services, which are the most important aspects for residents

Under 34 are more satisfied with health services this year than in 2013.

The majority of Residents continue to be satisfied with their local area this year.

6

Overall satisfaction with local area

Q2. Overall, how satisfied or dissatisfied are you with your local area as a place to live?Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640)

Wave 1 2013 Wave 2 20141% 1%5% 5%

8% 9%

60% 61%

25% 23%Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

85% 84% Satisfied:

Satisfaction doesn’t vary across demographic groups, only those being self employed seem to be less positive. Satisfaction among those aged 35-44 has decreased in the last year.

7

Overall satisfaction with local area by demographics 2014 Total

Male

Female

Under 35

35 to 44

45 to 54

55 to 64

65+

Have children

Do not have children

Full time

Part time

Self employed

Retired

84%

82%

86%

87%

82%

85%

82%

87%

81%

86%

86%

81%

75%

87%

Q2. Overall, how satisfied or dissatisfied are you with your local area as a place to live?Base: All Reigate and Banstead Borough residents) W2 2014 (640) Male (294) Female (346) Under 35 (39) 35 to 44 (115) 45 to 54 (181) 55 to 64 (127) 65+ (178) Have children (202) Do not have children (438) Full time (245) Part time (77) Self employed (60) Retired (178)

35-44 yr old: 7% down vs 2013

Job prospects, activities for young people and affordable housing seem to be less important for residents this year

8

Factors important in making somewhere a good place to live (2014 vs 2013)

Q.1b How important are the following areas in making somewhere a good place to live? Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640)

Community events

Affordable housing

Support for families

Activities for young people

Leisure opportunities

Support for older people

Good schools and colleges

Strong local economy and job prospects

Attractive public spaces

Parks, open spaces and playgrounds

Good roads and transport

Good health services

Safe neighbourhoods

18%

32%

34%

41%

37%

51%

67%

56%

58%

64%

77%

79%

89%

22%

38%

35%

47%

41%

55%

68%

62%

58%

65%

76%

81%

90%

Wave 1 (2013)

Wave 2 (2014)

% Very important

7 in 10 are satisfied with safety and health services which are key to residents; there is room to improve ‘very satisfied’ scores.

9

Satisfaction with local area 2014

Q3. How satisfied or dissatisfied are you with each of the following ?Base: All Reigate and Banstead Borough residents W2 2014 (640)

% Satisfied

75%

73%

71%

71%

56%

50%

47%

39%

28%

26%

26%

25%

17%Affordable housing



Roads and transport


Community events


Schools and colleges


Health services

Safe neighbourhoods



15%

21%

21%

23%

24%

31%

39%

35%

46%

54%

56%

53%

50%

2%

4%

5%

3%

4%

8%

8%

15%

10%

17%

15%

20%

25%

Fairly satisfied Very satisfied

Residents satisfaction with specific areas haven’t changed year on year overall; younger people are more satisfied with health services.

10

Satisfaction with local area (2014 vs 2013)

Q3. How satisfied or dissatisfied are you with each of the following ?Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640)

Affordable housing


Roads and transport



Community events


Schools and colleges


Safe neighbourhoods

Health services



17%

25%

26%

26%

27%

38%

46%

50%

56%

71%

71%

72%

75%

19%

27%

28%

27%

27%

37%

44%

51%

57%

71%

67%

69%

76%

Wave 1 (2013)

Wave 2 (2014)

% Very/fairly satisfied

Under 34 more satisfied with health services this

year (77% vs 65%)

Roads and transport continue to create the biggest issue for residents. Job prospects, activities for younger people and affordable housing have lowered in importance.

11Q.1b How important are the following areas in making somewhere a good place to live?Q3. How satisfied or dissatisfied are you with each of the following ?Base: All Reigate and Banstead Borough residents W2 2014 (640)

Importance vs Performance

Importance

Per

form

ance

Areas for improvement

= Lowered in importance W1 vs W2

12

About Your Local Council

Findings

13

Even though the overall satisfaction with Reigate and Banstead Council has decline, the shift is driven by the number of those who are neutral and not those who are dissatisfied .

When the score for dissatisfied stays the same and goes up for those who are neutral, the score for satisfied will naturally go down.

People aged 35-54, with children and working full time are in deeper decline than other groups.

Those 45-55 have given lower scores for ‘provides good value for money’

Even though there are no changes in perception of the Council being committed to helping people succeed, it is weak and improvement in this area has potential to drive higher satisfaction.

Overall quality of services delivered is seen as the same as last year; younger residents are more positive in this area.

Just above half of residents feel well informed.

Clean public spaces, recycling, parks and open spaces continue to be of key concern with planning gaining in importance this year.

Strong support of the increase in council tax (2 in 5) demonstrating trust in the Council spending the money right.

Even though the overall satisfaction with Reigate and Banstead Council has decline, the shift is driven by the number of those who are neutral and not those who are dissatisfied .

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Overall satisfaction with local Council

Q6. Overall, how satisfied or dissatisfied are you with your Reigate & Banstead Borough Council?Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640)

Wave 1 2013 Wave 2 2014

4% 3%

11% 12%

18%27%

58%53%

9% 5%

Very satisfied

Fairly satisfied

Neither satisfied nor dissatisfied

Fairly dissatisfied

Very dissatisfied

67% 58% Satisfied:2013 2014

Men 61% 50%

Women 72% 64%

35-44 70% 53%

45-54 65% 54%

With children 66% 51%

Full time 70% 51%

Satisfaction lowest since 2011.

15

Overall satisfaction with local council over time


2003 2004 2005 2006 2008 2011 2013 201425%

35%

45%

55%

65%

75%

59%

54%

60%

55%

47%

68% 67%

58%

% satisfied

Women, older residents and those who do not own a business in the borough are happiest with the Council, whilst those who are self employed give the lowest scores.

16

Overall satisfaction with local council by demographics 2014

Q6. Overall, how satisfied or dissatisfied are you with your Reigate & Banstead Borough Council?Base: All Reigate and Banstead Borough residents) W2 2014 (640) Male (294) Female (346) Under 35 (39) 35 to 44 (115) 45 to 54 (181) 55 to 64 (127) 65+ (178) Have children (202) Do not have children (438) Full time (245) Part time (77) Self employed (60) Retired (178

Total

Male

Female

Under 35

35 to 44

45 to 54

55 to 64

65+

Have children


Full time

Part time

Self employed

Retired

58%

50%

64%

59%

52%

54%

62%

64%

51%

61%

51%

69%

43%

69%

2013 2014

9% 10%

18% 19%

30% 32%

33%32%

9% 7%

I totally agree

I slightly agree

I neither agree nor disagree

I slightly disagree

I don’t agree at all

2 in 5 continue to see the Council as providing good value for money; men, 45-54 year olds, those without children and working full time are less positive than last year.

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Reigate & Banstead Borough Council: Provides good value for money

Q4. To what extent do you agree with the following statements? Reigate & Banstead Borough Council…Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640)

42% 39% Agree:

2013 2014

Men 40% 32%

45-54 43% 32%

No children 66% 51%

Full time 43% 33%

No changes in perceptions year on year with only one quarter seeing the Council as committed to helping people succeed; area for potential improvement.

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Reigate & Banstead Borough Council: Is committed to helping people succeed


2013 2014

7% 6%

10% 11%

57% 57%

21% 20%

6% 6%

I totally agree

I slightly agree


I slightly disagree


27% 26% Agree:

2013 2014

7% 5%

13% 13%

29% 30%

38% 40%

13% 12%I totally agree

I slightly agree


I slightly disagree


Overall quality of services delivered is seen the same as last year however younger residents are much more positive in this area.

19

Reigate & Banstead Borough Council: Works to deliver high quality services


51% 52% Agree: 2013 2014

Under 34’s 47% 59%

2014

8%

16%

22%

39%

15%I totally agree

I slightly agree


I slightly disagree


Only just above half of residents feel well informed.

20

Reigate & Banstead Borough Council: Keeps residents informed of key services and decisions

Q4. To what extent do you agree with the following statements? Reigate & Banstead Borough Council…Base: All Reigate and Banstead Borough residents W2 2014 (640)

54% Agree: 51% Females 57% Children in HH

Harlequin theatre and cinema

Licensing

Community centres

Sport and leisure facilities

Car parks

Planning

Environmental Health


Recycling and refuse

Keeping public spaces clean

28%

31%

35%

46%

43%

39%

39%

35%

28%

23%

18%

17%

18%

31%

39%

44%

48%

60%

68%

75%

Quite important Very important

Clean spaces, recycling and parks and open spaces are most important to residents; culture and leisure being of the least concern

21

Importance of services provided 2014

Q5a. How important are the following services provided by Reigate & Banstead Borough Council to you?Base: All Reigate and Banstead Borough residents W2 2014 (640)

% Important

98%

96%

95%

87%

83%

82%

77%

53%

48%

46%

Key areas of concern are the same with planning gaining in importance this year.

22

Importance of services provided W1 vs W2

Q5a. How important are the following services provided by Reigate & Banstead Borough Council to you?Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640)

Harlequin theatre and cinema

Licensing

Community centres

Sport and leisure facilities

Car parks

Planning

Environmental Health


Recycling and refuse

Keeping public spaces clean

18%

17%

18%

31%

37%

44%

48%

57%

68%

75%

19%

15%

22%

32%

39%

37%

46%

60%

68%

74%

Wave 1 (2013)

Wave 2 (2014)

% Very important

7 in 10 do not object the council tax increase. Retired are particularly supportive.

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Views on council tax increase

Q7 The Council is considering increasing Council Tax by around 8p per week, or £4.03 per year, for a Council Tax Band D property (the most common rating in the borough).What is your view about such an increase? Base: All Reigate and Banstead Borough residents W2 2014 (640) 65+ (178) Retired (178)

2014

12%

17%

31%

29%

11%Strongly support

Support

Neutral

Object

Strongly object

71% Don’t object:

52% Retired support

24

Community Safety

Findings

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The majority of residents feel safe in the area, particularly women and younger people, who are the most vulnerable groups – very positive.

A quarter of residents are aware of the Joint Enforcement Team.

Residents are positive towards CCTV. 3 in 5 agree £140,000 is a reasonable investment supporting the Council’s policy in this area, again a positive sign of trust in the Council’s decisions.

The majority of residents feel safe in the area, particularly women and younger people.

26

Agreement with: I feel safe living in Reigate & Banstead

20141%7%

9%

47%

37%I totally agree

I slightly agree


I slightly disagree

I do not agree at all

84% Agree:

Q9 To what extent do you agree with the following statement? “I feel safe living in Reigate & Banstead” Base: All Reigate and Banstead Borough residents W2 2014 (640)

86% Female90% under 34’s

“I just feel safe walking anywhere. I would like to see a

more visible presence of community policing but in this day and age it costs money.”

“My car has been vandalised on

numerous occasions, and there's nothing the Police were able to do. Better lighting or CCTV would be useful is such

circumstances.”

“There have been an astonishing number of burglaries in the area in recent times, and this doesn't seem to be

decreasing. Also, we live next to Yattendon school, the parents park in extremely dangerous places during drop-off and collection, and this makes leaving our house in the car

a nerve-wracking experience.”

“There are too many large groups of youths out late at night being rude ,drinking and very noisy. Where

are the POLICE”

Many would like to see more police on the streets

A quarter of residents are aware of the Joint Enforcement Team.

27

Awareness of a new Joint Enforcement Team (JET)

Q10 Are you aware that the Borough Council, in partnership with Surrey Police, has introduced a new Joint Enforcement Team (JET) to deal with issues of anti-social behaviour and improve enforcement? Base: All Reigate and Banstead Borough residents W2 2014 (640) Males (294) 65+ (178) Full time (245) Retired (178)

No

Yes

75%

25%

Chart Title

31% Males 33% 65 plus

26% Work full time 33% Retired

Residents are positive towards CCTV. 3 in 5 agree £140,000 is a reasonable investment supporting the Council’s policy in this area.

28

Agreement with statements

Q11 As part of its efforts to help reduce crime and anti-social behaviour the Council maintains 123 CCTV cameras across the borough at a cost of £140,000 per year. To what extent do you agree with the following statementsBase: All Reigate and Banstead Borough residents W2 2014 (640)

CCTV cameras have a negative impact on the local area; they make me feel anxious and the

council should not invest any more

I think we need some CCTV cameras in the area but 123 is too many

At least some CCTV cameras are necessary to reduce crime and anti-social behaviour but

£140,000 does not provide value for money for the benefits that CCTV cameras bring

CCTV cameras are critical to assure safety in the area and the investment should be even higher

CCTV cameras are an effective way to reduce crime and anti-social behaviour; £140,000 is a

reasonable investment

10%

26%

35%

44%

60%

% I totally agree/slightly agree

70% 65 plus 69% Retired

53% 65 plus 54% Retired

Older people are more convince in the effectiveness and importance of CCTV

29

Gatwick Airport

Findings

30

A high percentage of residents, particularly with children, agree the number of flights at Gatwick should be allowed to grow.

Environmental aspects are key in relation to the 2nd runway at Gatwick

Economic benefits are more important to younger people for whom financial aspects and availability of jobs are more of an issue.

7 in 10 are not negative towards the 2nd runway and may start believing in the benefits if provided with more detailed information on specific, relevant to them advantages.

A high percentage of residents, particularly with children, agree the number of flights at Gatwick should be allowed to grow.

31


5%

20%

36%

38%should be allowed to grow, even if it means expanding one or more airports

should be allowed to grow but only within the limits of existing airport capacity

should be capped at current levels

should be capped and then slowly reduced

Q12 Which of the following statements do you agree with the most?Base: All Reigate and Banstead Borough residents W2 2014 (640) with children (202) part time (77)

The number of flights at Gatwick…

74% Allowed to grow

26% capped/reduced

77% Children in HH

42% part time

Environmental aspects are key in relation to the 2nd runway at Gatwick. Economic benefits are of less importance.

32

Importance of the aspects for the proposed runway at Gatwick

Q13 When it comes to the proposed 2nd runway at Gatwick, how important are the following to you? Base: All Reigate and Banstead Borough residents W2 2014 (640)

Providing more flights to additional des-tinations

Generating demand for local businesses

Providing employment opportunities

Reducing pressure on housing and public services (e.g. schools, hospitals)

Bringing investment in local roads and rail

Reducing environmental damage

Reducing noise and air pollution

Reducing congestion on local roads and rail

41%

67%

71%

77%

78%

81%

87%

88%

% Very/quite important

Younger residents are less concerned about the environment; for them the economic aspects are more important.

33

Importance of the aspects for the proposed runway at Gatwick

Q13 When it comes to the proposed 2nd runway at Gatwick, how important are the following to you? Base: All Reigate and Banstead Borough residents W2 2014 (640) Male (294) Female (346) Under 35 (39) 35 to 44 (115) 45 to 54 (181) 55 to 64 (127) 65+ (178) Have children (202) Do not have children (438)

% Very/quite important

Male Female Under 34 35 to 44 45 to 54 55 to 64 65+ Children No children

Reducing congestion on local roads and rail 90% 86% 90% 90% 87% 83% 90% 87% 88%

Reducing noise and air pollution 81% 91% 79% 90% 88% 87% 84% 90% 84%

Reducing environmental damage 75% 86% 69% 82% 86% 83% 81% 86% 78%

Bringing investment in local roads and rail 78% 78% 87% 85% 72% 76% 72% 77% 79%

Reducing pressure on housing and public services (e.g. schools,

hospitals)72% 82% 74% 82% 81% 72% 74% 83% 74%

Providing employment opportunities 67% 74% 69% 73% 69% 77% 66% 68% 72%

Generating demand for local businesses 64% 70% 62% 75% 64% 73% 61% 67% 68%

Providing more flights to additional destinations 43% 39% 44% 41% 38% 42% 42% 39% 42%

7 in 10 are not negative towards the 2nd runway and may start believing in the benefits if provided with more detailed information on what can be gained.

34


Q14 Which of the following statements do you agree with the most?Base: All Reigate and Banstead Borough residents W2 2014 (640) work full time (245) female (346) 45 to 54 (181) with children (238)

The benefits of a second runway at Gatwick airport would…

24%

18%

27%

31%never be sufficient to outweigh its dis-advantages

only outweigh its disadvantages if ade-quate investment in transport infra-structure was provided

be roughly equal to its disadvantages

outweigh its disadvantages19% Females17% 45 to 54

19% with children

33% 45 to 54 30% work full time

Most residents see a 3rd runway at Heathrow as having some impact on Gatwick, however it is not perceived as significant and long term.

35


Q15. If a third runway was to be built at Heathrow airport, which of the following effects is most likely at Gatwick airport?Base: All Reigate and Banstead Borough residents W2 2014 (640)

18%

14%

41%

26%have no effect on existing or future growth in flights at Gatwick

have no effect on existing flights at Gatwick, but would lead to a slower growth in flights than previously

lead to a temporary loss of flights at Gatwick, which would recover over time

lead to a loss of flights at Gatwick with a consequent reduction in local employment and business activity.

A third runway at Heathrow airport would…

24% 55 to 64

36

Recycling Services

Vast majority use clothing recycle services with over half taking advantage of them.

37

Services used to recycle textiles and clothing

Q16 Now thinking about recycling...Do you currently use any of the following service to recycle textiles and clothing?Base: All Reigate and Banstead Borough residents W2 2014 (640)

None of these

Door collection offered by charitable organisations

Borough Council bring sites

Drop off service at Charity shops

13%

29%

53%

73% 81% Female 87% Part time

33% Female

33% under 34’s

Polarised opinions on the introduction of a ‘from home collection recycling service ‘. Younger people are more positive towards the idea

38

Take up of opportunities to recycle more

Q17 Would you like the Borough Council to introduce a from home recycling and refuse collection service to give you more opportunities to recycle textiles and clothing?Base: All Reigate and Banstead Borough residents W2 2014 (640)

45%

38%

17%

Yes, definitely

Yes, it would be nice but not critical

No, It would be a waste of money

55% Yes: 69% under 34’s

Thank you

Demographics

40

41

Respondent demographics

Q11. Are you? Q12. Please indicate your age? Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640)

W1 2013 W2 2014

3% 3%

13% 13%

19% 19%

26% 26%

24% 24%

12% 14%

3% 1%

Under 25

25 to 34

35 to 44

45 to 54

55 to 64

65 to 74

75 plus

49%51%

Gender Age

49%51%

W1 2013

W2 2014

42


Q14. How many children under the age of 18 do you have living at home with you? Q15. Which of these activities best describes what you are doing at present?Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640)

W1 2013 W2 20142% 3%

84% 88%

11% 8%2% 2%

Yes, limited a lot Yes, limited a little

No Prefer not to say

Day to day activities limited due to health problems?

43


Q14 How many children under the age of 18 do you have living at home with you?Q15 Which of these activities best describes what you are doing at present?Base: All Reigate and Banstead Borough residents W1 2013 (738) W2 2014 (640)

Number of children Working status

W1 2013 W2 2014

4% 4%

13% 17%

16%15%

67% 63%None 1

2 3

Employee in full time job (30 hours plus per week)

Wholly retired from work

Employee in part time job (under 30 hours per week)

Self employed (full or part time)

Looking after the home

Permanently sick / disabled

Unemployed and available for work

Full time education

Doing something else

50%

19%

15%

7%

4%

1%

1%

1%

2%

W2 2014

W1 2013

Appendix

44

Satisfaction has decreased amongst the majority of demographic groups.

45

Overall satisfaction with local council by demographics W1 vs W2


Total

Male

Female

Under 35

35 to 44

45 to 54

55 to 64

65+

Have children


Full time

Part time

Self employed

Retired

67%

61%

72%

65%

70%

65%

71%

66%

66%

68%

70%

72%

54%

68%

57%

50%

64%

59%

52%

54%

62%

64%

51%

61%

51%

69%

43%

69%

Wave 2Wave 1

46

Overall satisfaction with local area by demographics Total

Male

Female

Under 35

35 to 44

45 to 54

55 to 64

65+

Have children


Full time

Part time

Self employed

Retired

85%

80%

89%

84%

89%

85%

83%

83%

85%

85%

85%

90%

81%

85%

84%

82%

86%

87%

82%

85%

82%

87%

81%

86%

86%

81%

75%

87%

Wave 2Wave 1

Q2. Overall, how satisfied or dissatisfied are you with your local area as a place to live?Base: All Reigate and Banstead Borough residents 2013 (738) 2014 (640) **see notes for further base sizes

47

Importance of the aspects

Q13 When it comes to the proposed 2nd runway at Gatwick, how important are the following to you? Base: All Reigate and Banstead Borough residents W2 2014 (640)

17%

6%

6%

2%

4%

4%

3%

2%

28%

22%

18%

19%

14%

14%

10%

10%

21%

36%

34%

30%

29%

29%

25%

29%

20%

31%

37%

47%

49%

53%

61%

59%

Not important Neutral Quite important Very Important

Reducing congestion on local roads and rail

Reducing noise and air pollution

Reducing environmental damage

Bringing investment in local roads and rail

Reducing pressure on housing and public services (e.g. schools, hospitals)

Providing employment opportunities

Generating demand for local businesses

Providing more flights to additional destinations

88%

87%

81%

78%

77%

71%

67%

41%

% Important

Reigate and Banstead Borough Council Residents survey October 2014 Ania Janz Danielle Collins.

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Transcript of Reigate and Banstead Borough Council Residents survey October 2014 Ania Janz Danielle Collins.