Registration Satisfaction Survey FAS Report, Fall 2010-11

Presented by:K. El Hassan, PhD.

Director, OIRA.

Outline

Objectives Instrument Sample Administration and Analysis Results Conclusion

Objectives To measure students’ level of satisfaction with

the registration process as a whole, and with its different processes.

To evaluate the effect of changes initiated this year on student satisfaction with the process.

To identify existing problems, if any, and recommend changes.

To identify changes in student satisfaction with various registration processes, as compared with previous surveys.

To provide some specific information on nationality background and socio-economic status of AUB students.

Instrument119 item paper survey, 88 on registration: Biographical data. The nine registration steps: Items measuring level of

student satisfaction with specific aspects of each phase of the process.

Global items measuring students’ overall satisfaction with the process,

Other related issues like Drop & Add, Financial Aid, etc.

Comments section Items soliciting student opinion and perception of the

quality of AUB programs, classrooms and laboratories Items soliciting information on nationality and socio-

economic status to meet strategic planning committees’ needs

Sample The sample initially consisted of 840

undergraduate students from all faculties representing 13% the population;

It was filled out by only 645 students (76% response rate).

Cluster sampling was used. The sample came from 29 undergraduate

classrooms representative of fall undergraduate population

Most of sample came from FAS courses.

Course SampleCourse # Sect. Enrollment Course # Sect. Enrollment

ARAB 201B 02 25 MATH 201 02 31

ENMG 502 01 36 MATH 201 01 93

PHYS 211 02 35 EECE 421 01 38

HIST 101 01 24 SOAN 201 01 30

CHEM 200 02 30 BIOL 200 04 13

ENGL 102 01 24 BUSS 200 01 28

ACCT 215 01 25 ENGL 203 01 25

ARAB 201B 02 25 NFSC 221 01 47

CMPS 209 01 59 CHEM 202 01 35

CMPS 209 02 19 ECON 203 01 27

ENGL 203 01 27 EDUC 222 01 14

ENGL 203 01 25 NURS 402 01 26

EECE 330 01 36 PHYS 200 01 35

ENGL 236 01 15 AROL 226 01 27

ENGL 203 01 26

Sample Distribution by Faculty Respondents

Sample Population

N %

N RR

N %

FAFS 60 9 73 82 529 8

FAS 183 29 301 61 2702 42

FEA 218 34 288 76 1851 29

OSB 95 15 133 71 1010 16

FHS 7 1 20 35 199 3

SNU 22 3 25 88 132 2

Missing 58 9

Total 645 100

840 6423 100

Sample Distribution by Gender Sample__

Population_

N % N %

Female 279 43 3011 47

Male 310 48 3414 53

Did not specify 56 9

Total 645 100 6424 100

Sample Distribution by ClassSample Population

Class N % N  %

Freshman 37 6 541 8

Sophomore 259 40 2137 33

Junior 132 21 1626 25

Senior 109 17 1474 23

Year 4 43 7 455 7

Graduate

2 0.3

Prospective Graduate 4 0.6 25

Special

2 0.3 104 2

Did not Specify

57 8.8

OthersTotal 645 100

6 36425

1100

Administration and AnalysisAdministration Surveys were administered in classrooms. Instructors of selected course sections were contacted

and their support was solicited. OIRA staff member administered the survey either at

beginning or end of class section, depending on instructor request.

Analysis Frequencies and descriptives were used to report the

results for the whole sample and by faculty and class. The Kruskall Wallis Test was used to test for

significant differences in responses to different items between faculties and between classes.

Results: Steps Most Satisfying Items

AUB Viewing statement

on the web Activating AUB net

Account, ID validation

process, and SIS access on-

campus.

FAS Literature provided

for registration easy Viewing statement

on the web Activating AUB net

Account ID validation

process Adequacy of

instructions

Results: Steps Least Satisfying Items

AUB Capacity of scheduled

courses (21% satisfied only similar to last year),

Resolving capacity problems in registered courses (21%), and

Academic requirements were clearly stated by my major

FAS Capacity of

scheduled courses Resolving capacity

problems in registered courses ,

Academic requirements were clearly stated by my major , and

Helpfulness of advisor

Results: Processes Most Satisfying Items

AUB AUB has high

quality academic programs (x=3.9 with 69% satisfaction vs. x=4.1, 81% in 2009)

Campus Security Staff (x = 3.7, 661%), and

AUB has high quality classroom & lab facilities (x=3.6, 58%).

FAS AUB has high

quality academic programs

Campus Security Staff

AUB has high quality classroom & lab facilities, and

New Student Orientation

Results: Processes Least Satisfying Items

AUB Financial Aid

decision (x = 2.9, 37%),

Overall FA Process (x=2.9, 37%), and

Advising (x=2.9, 34%).

FAS Financial Aid

decision Overall FA

Process Bureaucracy

Comparison with 2009AUB

Most of the items showed a drop with exception of those related to placement testing.

Highest drop was in • Academic

requirements were clearly stated by may major (-.4)

• Availability of advisor (-.3).

Improvement was in AUB EN administration (+.4)

FAS Equal number of items

went up or down (13-14) 6 items remained same. Highest drop in

• Academic requirements were clearly stated by my major (-.5)

• Helpfulness of adviser (-.4)

• Availability of advisor (-.3)

Highest improvement in placement testing.

Comparison with 2009

AUB most of process

items went down and four stayed same.

Highest drop was in Advising and in Instructions (-.3).

FAS Most of items went

down Highest drop in

• AUB has quality academic programs -.3

• Advising -.2• Dorms registration -.2• Courtesy, instructions

Improvement in Time of FA decision

Other Findings

New Student Orientation FAS OSB FHS FEA FAFS HSON Attendance (% Yes) 44 37 86 39 35 23 ISOP 14 14 14 6 60 4.5 FROP 10 8 100 3 5 100 NSOP 20 16 43 26 22 14 OSB has gone up from 26%, while SNU went down from 75%

Other Findings Advising (%Yes): FAS OSB FHS FEA FAFS HSON Advisor assigned on time 89 95 100 86 92 91 Did you meet with advisor 87 79 100 40 78 100 FHS and HSON went up on assignment of advisor, while FEA and FAFS went down on meeting advisor.

Difficulty in on-line registration

Difficulty in on-line registration FAS OSB FHS FEA FAFS HSON (%Yes): 53 56 57 57 52 55 59% 63% 5% 72% 70%

Difficulty in on-line registration Reasons for difficulty: FAS OSB FHS FEA FAFS HSON # of courses offered 10 7 14 11 15 5 Course sections 20 26 14 28 25 23 Capacity 44 42 57 47 37 46 There are differences from 2009 as below # of courses offered 21 24 22 37 12 Course sections 40 49 39 57 46 Capacity 54 56 56 67 66 25

Type of Course Difficulty was Found

Type of course, difficulty was found: FAS OSB FHS FEA FAFS HSON Lower Level 22 19 43 20 15 9 Upper level 19 25 100 26 23 100 University required 36 37 14 26 30 32 Electives 30 36 71 39 38 64

Other Needed staff support FAS OSB FHS FEA FAFS HSON (%Yes): 41 43 29 42 38 50 43 56 28 34 58 25 Found Needed courses: FAS OSB FHS FEA FAFS HSON (%Yes): 55 43 29 59 67 59 55 61 56 53 66 75 Applied for Financial Aid FAS OSB FHS FEA FAFS HSON (%Yes): 27 39 29 53 33 50 43 40 44 50 31 75

Student Satisfaction by Class

Higher mean ratings and satisfaction for freshmen on most of the steps and processes

Lowest were exhibited by juniors and sometimes senior and 4th year students.

Registration Overall Process

2.8

2.9

3

3.1

3.2

3.3

3.4

3.5

2007 2008 2009 2010

AUB

FAS

Efficiency

2.6

2.7

2.8

2.9

33.1

3.2

3.3

3.4

3.5

2007 2008 2009 2010

AUB

FAS

Courtesy

2.7

2.8

2.9

3

3.1

3.2

3.3

3.4

2007 2008 2009 2010

AUB

FAS

Advising

2.7

2.8

2.9

3

3.1

3.2

3.3

3.4

2007 2008 2009 2010

AUB

FAS

Availability of Advisor

2.9

3

3.1

3.2

3.33.4

3.5

3.6

3.7

3.8

2007 2008 2009 2010

AUB

FAS

Helpfulness of Advisor

0

0.5

1

1.5

2

2.5

3

3.5

4

2007 2008 2009 2010

AUB

FAS

Capacity of Courses

0

0.5

1

1.5

2

2.5

3

2007 2008 2009 2010

AUB

FAS

New Student Orientation

3.153.23.253.33.353.43.453.53.553.63.65

2007 2008 2009 2010

AUB

FAS

Staff Professionalism

3.053.13.153.23.253.33.353.43.453.53.55

2007 2008 2009 2010

AUB

FAS

Overall process FA

2.8

2.85

2.9

2.95

3

3.05

3.1

3.15

2007 2008 2009 2010

AUB

FAS

Dorms Registration

3

3.1

3.2

3.3

3.4

3.5

3.6

3.7

2007 2008 2009 2010

AUB

FAS

Drop & Add Process

3.053.13.153.23.253.33.353.43.453.53.55

2007 2008 2009 2010

AUB

FAS

AUB has high quality acadamic programs

3.653.73.753.83.853.93.954

4.054.14.15

2007 2008 2009 2010

AUB

FAS

AUB has high quality classrooms and lab facilities

3.253.33.353.43.453.53.553.63.653.73.75

2007 2008 2009 2010

AUB

FAS

Conclusion Despite drop this

year, FAS has shown improvement over past 4 years on most of measures.

Overall satisfaction needs to improve.

Special attention needs to be given to advising, capacity and staff support.

Thank You.

www.aub.edu.lb/oira/assessment/institutional/Pages/registration.aspx