Regional Sewerage Program Technical Committee Meeting

AGENDA

Thursday, November 7, 2013 4:00 p.m.

Location Inland Empire Utilities Agency 6075 Kimball Avenue Chino, CA 91708

Thursday, November 7, 2013

Call to Order and Roll Call 1. Approval of Minutes

A. Minutes of October 3, 2013 Meeting

2. Informational Items A. 4th Quarter Budget Variance (Written) B. Sewer Lift Station Opportunity (PowerPoint) C. Self-Regenerating Water Softener Local Ordinance Implementation

Update (Oral) D. Pretreatment Local Limits RFP (Written) E. Tech/Policy Meeting Scheduling (Written)

3. Receive and File

A. Pretreatment Summary Report B. Building Activity Report (YTD) C. Recycled Water Operations Summary D. IEUA Quarterly Water Newsletter E. 2013 IEUA Business Goals F. IEUA Agency Wide Organizational Chart G. San Onofre Nuclear Generating Station Status and Economic Impacts

4. Other Business

A. IEUA General Manager’s Update B. Committee Member Requested Agenda Items for Next Meeting C. Committee Member Comments D. Next Meeting – December 5, 2013

5. Adjournment

Regional Sewerage Program Technical Committee Meeting Agenda November 7, 2013 Page 2 of 2

DECLARATION OF POSTING

I, Cheyanne Reseck-Francis, Administrative Assistant of the Inland Empire Utilities Agency, A Municipal Water District, hereby certify that a copy of this agenda has been posted by 5:30 p.m. in the foyer at the Agency's main office, 6075 Kimball Avenue, Building A, Chino, CA on Thursday, October 31, 2013.

Cheyanne Reseck-Francis

APPROVAL OF MINUTES

1A

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Regional Sewerage Program Technical Committee Meeting

MINUTES OF October 3, 2013 MEETING

CALL TO ORDER A regular meeting of the IEUA/Regional Sewerage Program – Technical Committee was held on Thursday, October 3, 2013, at the Inland Empire Utilities Agency located at 6075 Kimball Avenue, Chino, California. Jim Hill, City of Chino called the meeting to order at 4:00 p.m. ATTENDANCE

Committee Members:

Jim Hill City of Chino

Steve Nix City of Chino Hills

Tony Mata City of Fontana

Mike Hudson City of Montclair

Scott Burton City of Ontario (Entered at 4:14 p.m.)

Rosemary Hoerning City of Upland

Braden Yu Cucamonga Valley Water District

Christina Valencia Inland Empire Utilities Agency

Absent Committee Members:

P. Joseph Grindstaff Inland Empire Utilities Agency

Chuck Hays City of Fontana

John Bosler Cucamonga Valley Water District

Others Present:

Cheyanne Reseck-Francis Inland Empire Utilities Agency

Chris Berch Inland Empire Utilities Agency

Craig Parker Inland Empire Utilities Agency

Ernest Yeboah Inland Empire Utilities Agency

Kathy Tiegs Cucamonga Valley Water District

Ryan Shaw Inland Empire Utilities Agency

Sylvie Lee Inland Empire Utilities Agency

Nicole Greene City of Montclair

LeAnne Hamilton Inland Empire Utilities Agency

Rebecca Long Inland Empire Utilities Agency

IEUA/RSP –Technical Committee Meeting Minutes of October 3, 2013

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1. APPROVAL OF MINUTES A. Minutes of August 1, 2013 Meeting

Motion: By Steve Nix/City of Chino Hills, and seconded by Mike Hudson/City of Montclair, to approve the revised minutes of the August 1, 2013 Technical Committee meeting. Motion carried: Unanimously.

2. ACTION ITEMS

A. Montclair Lift Station Upgrades Project Construction Contract Award Craig Parker/IEUA gave a presentation stating that this station in particular was built in 1976 and has had significant issues with rags or baby wipes not being able to pass through the station, reducing pump output and causing staff to have to de-rag the pumps three times per week. Mr. Parker stated that this project will: provide a design to mitigate rag build-up, replace electrical switch gear, replace backup generator automatic transfer switch, install a redundant level monitoring system, replace the system with a variable frequency drive (VFD) system, and provide remote control enhancement. He stated that the project is anticipated to be completed by December 2014. Mr. Parker stated that the current capacity of the lift station varies between two to three MGD and he doesn’t anticipate much growth in the area.

Motion: By Mike Hudson/City of Montclair, and seconded by Rosemary Hoerning/City of Upland, to approve the award of the construction contract for the Montclair Lift Station Upgrades, Project No. EN13054, for a not-to-exceed amount of $3.3 million. Motion carried: Unanimously.

3. INFORMATIONAL ITEMS

A. Recycled Water Update Sylvie Lee/IEUA gave a presentation highlighting several recycled water projects. She gave an overview of the recycled water deliveries for last year, stating that last year brought the highest numbers in the history of the program, with about 32,300 acre-feet delivered, recycled water groundwater recharge at about 10,500 acre-feet, and direct use at about 22,000 acre-feet.

B. Annual Water Use Report

Ryan Shaw/IEUA gave a presentation summarizing the Annual Water Use Report for FY 12/13.

C. Ten Year Growth Forecast LeAnne Hamilton/IEUA gave a presentation on the Ten Year Growth Survey Results, which are the basis for comparing projected versus actual EDU’s.

D. IEUA Planning Documents Update Chris Berch/IEUA gave a presentation highlighting the progress on the Integrated Resources Plan, Recharge Master Plan, Facilities Master Plan, Asset Management Plan, Recycled Water Program Strategy, and Finance Plan.

IEUA/RSP –Technical Committee Meeting Minutes of October 3, 2013

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E. Recharge Master Plan Update Ryan Shaw/IEUA gave a presentation on the status of the Recharge Master Plan. He stated that the final version of the document will be submitted on October 9, 2013 to the IEUA Committees, and on October 16, 2013 to the IEUA Board, prior to submission to the court.

4. RECEIVE AND FILE

A. Pretreatment Summary Report The Pretreatment Summary Report was received and filed by the Committee.

B. Building Activity Report – Final FY 12/13 and FY 13/14 YTD The Building Activity Report – Final FY 12/13 and FY 13/14 YTD was received and filed by the Committee.

C. Recycled Water Operations Summary The Recycled Water Operations Summary was received and filed by the Committee.

5. OTHER BUSINESS A. IEUA General Manager’s Update

Christina Valencia/IEUA reported on the following:

BAR YTD FY 13/14 was page handed out and indicates 323 new EDU’s through the end of July.

RW Operations distribution report shows that plants were at capacity and indicates a tremendous amount of growth.

Jason Gu asking for input for possibly completing a joint regional application for Proposition 84 Stormwater Grant Program funding on projects that will reduce or prevent stormwater contamination, such as bio-retention basins, rain gardens, vegetative swales, filter strips, etc.

IEUA Business Goals are complete and will be submitted to the IEUA Board for approval on October 16, 2013.

There will be an item going to the Technical and Policy Committee meetings in November regarding scheduling of these meetings. It will be suggested that the meetings be scheduled one week apart (e.g. Technical Committee to meet on the first Thursday and the Policy Committee on the second Thursday of the month), or to simply move the Technical Committee from 4:00 p.m. to 3:00 and the Policy Committee to 4:00 p.m.

B. Committee Member Requested Agenda Items for Next Meeting Scott Burton/City of Ontario requested an item pertaining to the pretreatment compliance inspections, ordinance revisions, and local limit changes.

C. Committee Member Comments Rosemary Hoerning/City of Upland wanted to thank Chris Berch, Greg Barron, and Agustin Nieto for the personal tour she received, stating that it was very informative.

IEUA/RSP –Technical Committee Meeting Minutes of October 3, 2013

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Mike Hudson/City of Montclair thanked IEUA for their assistance when Montclair had an SSO caused by vandalism a few weeks ago.

D. Next Meeting – November 7, 2013

6. ADJOURNMENT - Meeting was adjourned at 4:56 p.m. Transcribed by:

Cheyanne R. Reseck-Francis Administrative Assistant, IEUA

INFORMATION ITEM

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G:\PP\Technical and Policy Committee\2013\11-07-13 Tech Policy Mtg\4th Qtr Budget Variance cover sheet

11-7-13.docx

Date: November 7, 2013

To: Regional Committees

From: Inland Empire Utilities Agency

Subject: 4th

Quarter Budget Variance for FY 2012/13

RECOMMENDATION

This is an information item for the Regional Committees to receive and file.

BACKGROUND

This item was presented at the IEUA Board of Directors meeting on October 16, 2013.

Date: October 16, 2013

To: The Honorable Board of Directors

Through: Finance, Legal, and Administration Committee (10/09/13)

From P. Joseph Grindstaff

General Manager

Submitted by: Christina Valencia

Chief Financial Officer

Paddy Mwembu

Manager of Financial Planning

Subject: FY 2012/13 Fourth Quarter Budget Variance, Performance Goals Updates,

and Budget Transfers

RECOMMENDATION

It is recommended that the Board of Directors approve reclassification of FY 2012/13 costs,

pursuant to the Agency’s Fiscal Ordinance No. 90, as part of the year-end reconciliation resulting

from the annual audit process. The costs to be reclassified are:

1. $5.0 million of capital expenditures to operation and maintenance costs (O&M)

primarily due to reimbursable costs from the City of Chino for the restoration of the

Magnolia Channel (EN06020 – RP-5 Upgrade) and from Carson Company for street

improvements performed in the city’s right of way (EN12012 – El Prado Road

Improvements); and

2. $2.4 million of O&M costs to capital expenditures primarily from professional fees and

services expenses to Capital Project EN08018, 1630 W. Recycled Water Pipeline in the

Recycled Water (WC) Fund.

BACKGROUND

Budget Transfers

In accordance with the Agency’s Fiscal Ordinance 90, any reclassification/transfer between

Operating and Capital appropriations shall require Board approval. Total costs to be reclassified

are $7.4 million which consists of $5.0 million of capital expenditures to be reclassified as

operations and maintenance expenses and $2.4 million of construction costs to be reclassified as

capital expenditures. Exhibit D shows the itemized listing of costs to be reclassified. In addition,

Budget Variance and Performance Goals Updates for the

Fourth Quarter Ended June 30, 2013

October 16, 2013

Page 2 of 7

G:Board-Rec/2013/13286 4th

Qtr Budget Variance Report

Exhibit C presents a summary of intra-fund Capital and O&M budget transfers processed during

the fourth quarter within management authority.

Budget Variance Report

FY 2012/13 Fourth Quarter Budget Variance report presents preliminary results of the Agency’s

financial performance through June 30, 2013. Exhibit A provides a comparison of preliminary

actual revenues and expenses to the FY 2012/13 Amended Budget, including an explanation of

significant variances by categories. Also included are the projected actual amounts reported in

June as part of the FY 2013/14 budget adoption process. Upon conclusion of the annual audit, a

supplemental report will be provided to the Board identifying any material changes.

Total Sources and Uses of Funds Highlight

Overall, the Agency received total revenues and other funding sources of $146.6 million or

17.3% higher than the Amended budget of $125.0 million (exhibit A detail). Total expenditures

were $115.6 million or 26.3% lower than the Amended budget of $156.8 million. Total

expenditures include operating, capital, and debt service costs.

Revenues and Other Funding Sources

The Agency’s total revenues and other funding sources at the end of the fourth quarter were

$146.6 million, or 17.3% higher than the Amended Budget. The following section highlights key

Agency revenue sources:

Connection Fees – Total new Equivalent Dwelling Unit (EDU) connections reported

through the end of the fourth quarter were 2,997 for total connection revenues of $14.6

million. Compared to the Amended Budget of 1,100 new connections, the end of the year

total of 2,997 units represents 170.6% favorable variance. New connections are primarily

from residential, retail stores, restaurants, and industrial facilities developments.

Cucamonga Valley Water District, City of Montclair, and City of Chino reported a

combined number of new connections of approximately 2,312 EDU units, or 78% of the

Agency-wide total.

User Charges – User charges were $52.5 million, or 104.1% of the Amended Budget.

The favorable variance is accounted for by a 3% growth in EDU volumetric fees or $39.3

million actual fees paid by users discharging to the regional wastewater system. The user

charges also include $6.7 million for Non-Reclaimable Wastewater pass-through fees

paid by industrial and commercial users connected to the brine line system; $3.6 million

for imported water meter service charges to meet the Readiness-to-Serve obligation from

MWD and water use efficiency programs. Water purchased from MWD was $34.0

million or 58,853 AF which was directly passed through to member agencies. The

Agency, as a result of the pass-through service collected $0.7 million for imported

potable water surcharge. Table 1 below shows the imported water deliveries/purchased in

FY 2011/12 and FY 2012/13.

Budget Variance and Performance Goals Updates for the

Fourth Quarter Ended June 30, 2013

October 16, 2013

Page 3 of 7

G:Board-Rec/2013/13286 4th

Qtr Budget Variance Report

Table 1: MWD Imported Water

Pass-Through Deliveries

Fiscal Year

Acre

Feet

(AF)

MWD

Pass-Thru

Purchases

($Millions)

IEUA

AF

Surcharge

($Millions)

2012/13 58,853 $34.0 $.709

2011/12* 77,348 $38.4 $.927

*Includes 25,982 AF of replenishment water purchases for $10.5 million

Recycled Water Sales – Actual direct and groundwater recharge sales were $3.8 million

for 21,840 Acre-Feet (AF) and $2.1 million for 10,479 AF, respectively, for total sales of

$5.9 million or 32,319 AF. The total actual recycled water deliveries of 32,319 AF at the

end of FY 2012/13 were approximately 98% of Amended Budget of 33,000 AF.

MWD LPP Rebate –MWD LPP rebate is based on the recycled water sales in excess of

3,500 AF up to 17,000 AF at a rate of $154/AF, for a maximum of $2.1 million a year.

The Agency received the full rebate of $2.1 million or 100% by April 2013.

Property Taxes – Total property tax receipts were $47.9 million or 148% of the

Amended budget. The receipts include $25.2 million of general ad-valorem property tax,

$21.7 million of RDA taxes, and $1.1 million from the City of Fontana for extra-

territorial tax receipts. Included in the $21.7 million of RDA tax receipts were $11.5

million for pass- through collections and $10.2 million in one-time payment for the

Agency’s share of the unobligated funds returned by the Successor Agencies for re-

distribution to eligible taxing agencies. The “one-time” receipts are the result of the

dissolution of redevelopment agencies which took effect on February 1, 2012.

Grants – Total grant receipts were $3.2 million or 89.3% of the Amended Budget of $3.5

million (Table 2). The delay in Southern and Central/Wineville Areas impacted the actual

grant receipts from SWRCB.

Table 2: FY 2012/13 Grants Receipts

($Thousands)

Projects Grantor Amended

Budget Actual

% of

Actual

Recycled Water Distribution System SWRCB/USBR $3,333 $2,494 79

Multi-Family Program DWR 147 590 19

Chino Creek and Greater Prado SWRCB 0 26 1

CA Dept. of Parks & Recreation DPR 49 42 1

Total $3,529 $3,152 100%

Budget Variance and Performance Goals Updates for the

Fourth Quarter Ended June 30, 2013

October 16, 2013

Page 4 of 7

G:Board-Rec/2013/13286 4th

Qtr Budget Variance Report

Loans – Actual SRF Loan proceeds were $7.9 million or 59.5% of the Amended Budget

of $13.3 million (Table 3). SRF loan receipts are directly correlated to capital project

spending; therefore, the delay in Southern and Central/Wineville Areas impacted the

actual grants and loan receipts. SRF Loan proceeds of $7.9 million received from the

State Water Resources Control Board (SWRCB) were for the following capital projects:

Table 3: FY 2012/13 SRF Loan Proceeds

($Thousands)

Project Amended

Budget Actual

% of Actual

Southern Area Recycled Water (Phase VI) $7,164 $4,805 61

Central/Wineville Recycled Water (Phase VII) 6,168 1,221 15

RP-1 Dewatering Facility 0 1,901 24

Total $13,332 $7,927 100%

Cost Reimbursement/Other Revenues – The Agency received $3.3 million from Inland

Empire Regional Composting Authority (IERCA), $1.4 million from Chino Basin

Desalter Authority (CDA), and $1.1 million from Chino Basin Watermaster (CBWM) for

reimbursement of administrative, operating and debt service costs. Other revenues

included $4.7 million received as full payment from Chino Holding Company, LLC (by

assignment from Lewis Investment Company) for the Co-Composter Relocation

Mitigation fee and $411,000 from Environ for RP-5 Solids Handling Facility/REEP

lease.

Expenses

Total expenses for FY 2012/13 were $115.6 million or 74% of Amended Budget. Total expenses

include $70 million of administration & operating expenses, $24.2 million of capital expenditure,

and $21.4 million of financial and other expenses.

The Amended Budget of $156.8 million includes Board approved encumbrances and budget

carry forward from FY 2011/12 to FY 2012/13 in the amount of $12.7 million; $11.1 million for

capital projects and $1.6 million for O&M expenses. In January 2013, a total of $838,815 in

unexpended carry forward encumbrances were cancelled ($818,372 for projects and $20,443 for

O&M expenses) and corresponding budget returned to the prior fiscal year. In September 2013, a

total of $8.5 million is expected to be carried forward to FY 2013/14 ($7.3 million for capital

projects and $1.2 million for O&M expenses). The following section highlights key Agency

expenditure categories:

Employment Expenses – The employment expenses at the end of the fourth quarter were

$32.8 million, or approximately 96.8% of the Amended Budget. The favorable variance

is due to a significantly higher vacancy factor of 8.0% compared to the target of 5.0%.

The high number of vacancies was primarily due to cost containment and a temporary

hiring freeze put in place in January 2013 and lifted in late April.

Budget Variance and Performance Goals Updates for the

Fourth Quarter Ended June 30, 2013

October 16, 2013

Page 5 of 7

G:Board-Rec/2013/13286 4th

Qtr Budget Variance Report

Office and Administrative Expenses – This category expended $1.0 million or 70.7% of

the Amended Budget. Favorable variance was due to lower than anticipated costs for

director’s expenses; computer software & licenses fees; training and related travel

expense; sponsorship contributions; subscriptions & publications; advertising; and

agency wide membership expenses. Included in this category is the GM Contingency

account originally budgeted at $400,000 in the Regional Wastewater Operations &

Maintenance (RO) Fund. In January 2013, the Board approved a transfer of $300,000

from Election Expenses, increasing the total budget to $700,000. Through the end of the

fourth quarter, the GM Contingency was fully expended in support the following

expenses:

$578,000 to support legal fees in Regional Wastewater (RC & RO) Fund, Non-

Reclaimable Wastewater (NC) Fund, and Recycled (WC) Fund.

$77,000 to the Administrative Services (GG) Fund for consulting services

$25,000 for RP-1 Fuel Cell consulting services (RO) Fund

$20,000 to the Recharge Water (RW) Fund to support completion of construction

of the Hickory Basin Arizona crossing

Professional Fees & Services – This category expended $5.5 million, or 79.8% of the

Amended Budget. The favorable variance is due to effective cost containment measures

implemented in monitoring contract services for laboratory, landscape, security,

consultants, janitorial, and software support.

Chemicals – Total chemical expenses for the year were $3.6 million or 79.5% compared

to the Amended Budget of $4.6 million. Favorable variance is due to process control

augmentation to reduce overall chemical usage and to maintain permit compliance at a

reduced cost. The application of key performance measures (KPIs) to monitor

consumption at various facilities continues to be an effective tool in reducing chemical

usage. This category supports facility operations such as process control, solids

thickening, odor control, coagulation, disinfection, and dechlorination.

Utilities – This category expended $8.8 million or 90.6% of the Amended Budget. The

favorable variance in this category can be attributed to lower actual energy costs for

electricity and natural gas and also the delayed commissioning of the fuel cell and RP-1

Dewatering facilities.The combined average cost per kWh of direct access and SCE

electricity was $0.113 compared to a budget rate of $0.125/kWh. The cost of natural gas

averaged $0.503/therm compared to a budgeted rate of $0.80/therm.

Operating Fees – Total operating fees were $7.1 million or 89.4% of the Amended

Budget of $8.0 million. The favorable variance was due to lower than budgeted non-

reclaimable wastewater strength and imbalance and SAWPA’s revision of TSS formation

calculation.

Financial Expenses – Financial expenses for the year were $21.3 million or 92.5% of the

Amended Budget. This category was below budget due to the low interest rates on the

Budget Variance and Performance Goals Updates for the

Fourth Quarter Ended June 30, 2013

October 16, 2013

Page 6 of 7

G:Board-Rec/2013/13286 4th

Qtr Budget Variance Report

2008B Variable Rate Demands Bonds which averaged at 0.14% compared to the

budgeted 3% rate. These savings were partially offset by the full recording of the

deferred financing or cost of issuance relative to the 2005A and 2010A refinancing which

is in compliance with GASB 62 regulation. FY 2012/13 outstanding debt is

approximately $500 million which consists of $329 million in principal and $171 million

in interest. As illustrated in Table 4, breakdown for the $500 million outstanding debt is

$386 million in bonds, $103 million in SRF loans, and $10 million in notes payables.

Table 4: FY 2012/13 Debt Summary

($ Millions)

Capital - Capital project expenditures through the end of the fourth quarter were $24.2

million, or 41.1% of the $58.7 million Amended Budget. Lower capital spending

through the end of the quarter is attributed to delays in the Southern Area Recycled Water

project. Delays resulted from lengthy bid processes and prolonged approval process of

construction projects by the State Water Resources Control Board. Construction on the

Southern area projects began in early July. In addition, the Central/Wineville construction

originally delayed due to contractors’ concerns will begin the bid process in late

September and October 2013. Approximately 53% of the Amended Budget is allocated

to Recycled Water capital improvement plan (CIP) and 28% to the Regional Wastewater

CIP program. Of the total CIP in the Amended Budget, $10.3 million is carry forward

commitments from FY 2011/12. Based on current projections, over $6.6 million or

nearly 12%, of the FY 2012/13 CIP Amended Budget of $58.7 million is expected to be

carried forward to FY 2013/14.

Fund Balance

Based on preliminary year-end results, total revenues and other funding sources exceeded

expenses and other uses of funds by approximately $31.1 million. As a result, the FY 2012/13

preliminary ending fund balance is approximately $139.2 million or 29% higher than beginning

fund balance of $108.2 million.

Debt Issue Par FY 2012/13

Debt Service Costs

FY 2012/13

Outstanding Debt

Principal Interest Total Principal Interest Total Principal Interest Total

Bonds $251.1 $216.0 $467.1 $6.7 $9.0 $15.7 $228.7 $157.6 $386.3

SRF

Loans 104.2 15.0 119.2

3.0 0.8 3.7

91.8 11.5 103.3

Notes

Payable 15.1 1.6 16.7

0.7 0.1 0.8

8.5 1.5 10.0

Financial

Expenses

1.0

Total $370.4 $232.6 $603.0

$10.4 $9.9 $21.3

$329.0 $170.6 $499.6

Budget Variance and Performance Goals Updates for the

Fourth Quarter Ended June 30, 2013

October 16, 2013

Page 7 of 7

G:Board-Rec/2013/13286 4th

Qtr Budget Variance Report

Goals and Objectives

Exhibit B provides a progress status of the Division and related Department goals and objectives

(G&O) through the end of the fiscal year. Key performance indicators (KPIs) are used by

management to measure and track the achievement of their department G&O.

PRIOR BOARD ACTION

On May 15, 2013, the Board reviewed the Agency’s variance report for FY 2012/13 Third

Quarter Ending March 31, 2013.

IMPACT ON BUDGET

The increase in total revenues over total expenses in the amount of $31.1 million results in a total

estimated ending fund balance of $139.2 million in FY 2012/13.

I. Actual vs. Budget Summary:

Fourth Quarter Ended June 30, 2013

AdoptedAnnual Budget

Amended AnnualBudget*

Projected Actual reported

June 2013

Preliminary ActualQuarter Ended

06/30/13Amended Budget* vs.

Prelim Actual

% Prelim Actual vs Amended

Budget

Revenues $67,553,835 $67,553,835 $67,642,986 $71,504,399 $3,950,564 105.8%

Other Sources of Funds 57,480,318 57,480,318 65,392,191 75,124,675 17,644,357 130.7%

Administrative & Operating Expense (73,494,922) (74,655,322) (68,333,879) (70,047,511) 4,607,811 93.8%

CIP Expense (43,409,774) (58,736,556) (25,644,041) (24,163,379) 34,573,177 41.1%

Debt Service / Financial Expense (23,330,036) (23,448,314) (21,082,583) (21,352,832) 2,095,482 91.1%

Surplus/(Deficit) (15,200,579) (31,806,038) 17,974,674 31,065,354 62,871,392

Beginning Fund Balances 91,982,593 108,164,350 108,164,350 108,164,350 108,164,350

Ending Fund Ending Balances $76,782,014 $76,358,312 $126,139,024 $139,229,704 $62,871,392

EXHIBIT A

*Before Carry Over to FY 2013/14

0

20

40

60

80

100

120

140

160

Revenues (Incl. Other Funding

Sources)

Administrative & OperatingExpense

CIP Expense Debt Service /   FinancialExpense

Mil

lio

ns

Actualvs.AnnualBudgetFortheFiscalYearEndedJune30,2013

Amended Budget* Prelim Actual 06/30/13 Projected Actual

Page 1

2. Actual Revenue vs. Budget:

AdoptedAnnual Budget

Amended AnnualBudget*

Projected Actual reported

June 2013

Preliminary ActualQuarter Ended

06/30/13Amended Budget* vs.

Prelim Actual

% Prelim Actual vs Amended

Budget

$50,223,682

$43,412,387

*Before Carry Over to FY 2013/14

User Charges

Property Tax/ AdValorem

Cost Reimbursement from JPA/CBWM

Recycled Water

Interest Revenue

MWD LPP Rebates

Connection Fees

Grants and Loans

Other Revenues

User charges were $52.5 million, or 104.1% of the Amended Budget. Favorable variance was accounted by 3% growth in monthly EDUvolumetric fees, resulted in $39.3 million actual fees paid by users discharging to the regional wastewater system.The actual also includes$6.7 million for Non-Reclaimable Wastewater fees paid by industrial and commercial users connected to the brine line system; $3.6 millionfor water meter service charge to meet our Readiness-to-Serve obligation from MWD and water use efficiency programs. MWD waterpurchased is $34.0 million or 58,853 AF which was directly pass-thru to our member agencies and the agency collected $0.7 million forimported potable water surcharge.

968,053

$29,626,761

$5,399,900

16,861,589

5,592,068

Actual receipts were $3.2 million grants and $7.9 million of SRF loan proceeds for a total of $11.1 million or 65.7% of Amended Budget.SRF Loan proceeds for $7.9 million were from SWRCB for the RP-1 Dewatering Facility Expansion for $1.9 million, Recycled WaterProgram Southern for $4.8 million, and Recycled Water Progam Central/Wineville for $1.2 million. Conversely, SRF Loan debt servicepayment total is $3.7 million, principal for $3.0 million and interest for $0.7 million. Total budget of $16.9 million is comprised of $3.6 milliongrant receipts and $13.3 million of SRF loans proceeds.

Member agencies reported a total of 2,997 new connections through the end of the fourth quarter. Total revenue of $14.6 million for newEDU connection fees reported are 270.6% of the budgeted amount of $5.4 million. Favorable variance is mainly due to 2,312 newconnections collectively reported by Cucamonga Valley Water District, City of Montclair, and City of Chino.

MWD LPP rebate is based on recycled water sales in excess of 3,500 AF up to 17,000 at a rate of $154, for a maximum of $2.1 millionper year. Total allowable rebate was 100% achieved in April 2013.

Interest Revenue is $0.80 million or approximately 81.9% of the annual budget due to lower actual average interest rate of 0.46%,compared to the budgeted interest rate of 0.75%.

Actual direct and groundwater recharge sales are $3.8 million or 21,840 AF and $2.1 million or 10,479 AF, respectively for a total of $5.9million or 32,319 acre-feet (AF), represented 98% of the Amended Budget of 33,000.

Total revenue receipts for labor reimbursement from CDA and IERCA at $1.4 million and $3.3 million, respectively for a total of $4.7million. We have also received $1.1 million from CBWM for their share of the recharge basins facilities costs and debt service payments.

Total of $47.9 million for property tax receipts, operating and non-operating combined, included $25.2 million of general ad-valoremproperty tax, $21.7 million of RDA taxes, and $1.1 million from the City of Fontana for extra-territorial tax receipts. Included in the $21.7million RDA tax receipts are $11.5 million for "pass through" collections and a one-time payment of $10.2 million for the Agency’s share ofthe unobligated funds returned by the Successor Agencies for re-allocation to eligible taxing agencies (as required by “due diligence” auditunder redevelopment). The “one-time” receipts are the result of the dissolution of redevelopment agencies (RDAs) which took effect onFebruary 1, 2012.

Total actual other revenue was $5.9 million or 104.6% of the Amended Budget of $5.6 million. Favorable variance is primarily due to $4.7million received as full payment from Chino Holding Company, LLC (by assignment from Lewis Investment Company)for the Co-Composter Relocation Mitigation fee; $425,000 from Black & Veatch as final litigation settlement for RP-4 Liquid Expansion project; and$411,000 from Environ for RP-5 Solids Handling Facility/REEP lease.

985,101

Total Revenues & Other Sources of Fund $125,034,153 $146,629,075 $21,594,922 117.3%

Other Revenue 5,592,068 5,831,152 239,084 104.3%

$125,034,153

8,620,809

$133,035,177

Grants & Loans 16,861,589 11,079,265 (5,782,324) 65.7%

Other Sources of Fund (Non-Operating):

Connection Fees $5,399,900 $14,614,387 9,214,487 270.6%

Property Tax - Debt, Capital $29,626,761 $43,599,871 $13,973,110 147.2%

$8,345,300

5,377,330

147.2%

5,675,000 5,050,000

2,079,000

3,774,990

Interest Revenue 968,053 792,787 (175,266) 81.9%

MWD LPP Rebate 2,079,000 2,079,000 0 100.0%

Cost Reimbursement from JPA 5,428,555 5,892,044 463,489 108.5%

104.1%$50,422,734

Recycled Water Sales 5,675,000 5,872,605 197,605 103.5%

5,428,555 5,166,578

Operating Revenues:

User Charges $50,422,734 $52,481,756 $2,059,022

Property Tax - O&M 2,980,493 4,386,207 1,405,714

2,079,000

2,980,493

Page 2

3. Actual Operating and Capital Expense vs. Budget:

AdoptedAnnual Budget

Amended AnnualBudget*

Projected Actual reported

June 2013

Preliminary ActualQuarter Ended

06/30/13Amended Budget* vs.

Prelim Actual

% Prelim Actual vs Amended

Budget

Employment $33,415,050 $33,900,050 $32,712,648 $32,818,435 $1,081,615 96.8%

Admin & Operating 40,079,872 40,755,272 35,621,231 37,229,076 $3,526,196 91.3%

Capital 43,409,774 58,736,556 25,644,041 24,163,379 $34,573,177 41.1%

Debt Service 23,330,036 23,448,314 21,083,583 21,352,832 $2,095,482 91.1% Total Expenses & Other Uses of Fund $140,234,732 $156,840,191 $115,061,503 $115,563,721 $41,276,470 73.7%

Employment ExpenseThe employment expenses at the fourth quarter were $33.8 million, or 96.8% of the Amended Budget. The favorable variance is due to asignificantly higher vacancy factor of 8% compared to the budgeted 5.0%. The high number of vacancies was primarily due to atemporary hiring freeze put in place in January 2013 and lifted in late April.

*Before Carry Over FY 2013/14

Employment 96.8%

Office and Administrative 70.7%

Insurance Expenses - 95%

Special and reimbursable project expendtures are lower than budgeted. Combined actual costs were $1.5 million or 50% compared to acombined annual budget of $3.0 million. The table below provides a summary of the major projects and current status.

Other Uses of Fund (Non-Operating):

Administrative & Operating Expense

Professional Fees & Services 79.8%

Biosolids Recycling 95%

Chemicals 79.5%

Special and Reimbursable Projects 44.9% and 52.8%

This category expended $8.8 million or 90.6% of the budget. Favorable variance in this category can be attributed to lower actual energycosts for electricity and natural gas; the delay commissioning of the fuel cell and RP-1 Dewatering facilities; lower production from solarpanel and wind power. The combined average cost per kWh of direct access and SCE electricity was $0.113 compared to a budget rateof $0.125/kWh. The cost of natural gas averaged $0.503/therm compared to a budgeted rate of $0.80/therm.

This category supports facility operations such as process control, solids thickening, odor control, coagulation, disinfection anddecholorination. Favorable variance is due to ferric chloride dosing point from CCWRF directly at RP-2 into the anaerobic digester whichincreased the efficiency of controlling hydrogen sulfide and have no adverse impact to settleability at CCWRF. There was also reductionin sodium hypocholorite usage in addition to the increased use of recycled water which reduced the usage of sodium bisulfite.

Total expense for the category was $3.3 million or 95.0% of the amended budget. Construction delays affecting the RP-1 Dewateringproject have contributed to increased biosolids hauling and processing costs. The increased cost resulting from the delay were justified ascapital expenditures which brought this category to line up closely with the amended budget.

This category expended $5.5 million, or 79.8% of the Amended Budget. The favorable variance is due to effective cost containmentmeasures implemented in monitoring contract services for laboratory, landscape, security, consultants, janitorial, and software support.

This category expended $0.5 million, or 95% of Amended Budget and is slightly under the budgeted amount as a result of limited liabilityand property claims as well as limited internal property damage losses.

This category expended $1.0 million or 70.7% of the Amended Budget. Favorable variance was due to lower than anticipated costs fordirectors expenses; computer software & licenses fees; training and related travel expense; sponsorship contributions; subscriptions &publications; advertising; and agency wide membership expenses. Included in this category is the GM Contingency account originallybudgeted at $400,000 in the Regional Wastewater Operations & Maintenance (RO) Fund. In January 2013, the Board approved atransfer of $300,000 from Election Expenses, increasing the total budget to $700,000. Through the end of the fourth quarter, the GMContingency amount has been fully exhausted to support unplanned costs, including legal, management consulting, recruitment, andcapital project expenditures.

Utilities 90.6%

Operating Expenses:

Page 3

Financial Expenses

Capital ExpenseCapital project expenditures through the end of the fourth quarter were $24.2 million, or 41.1% of the $58.7 million Amended Budget.Lower capital spending through the end of the quarter is attributed to delays in the Southern Area Recycled Water project. The delaysresulted from lengthy bid processes, and prolonged approval process of construction projects by the State Water Resources ControlBoard. Construction on the Southern area projects began in early July. In addition, the Central/Wineville construction originally delayeddue to contractors' concerns, will begin the bid process in late September and October 2013. Approximately 53% of the Amended Budgetis allocated to Recycled Water capital improvement plan (CIP) and another 28% allocated to Regional Wastewater CIP program. Of thetotal CIP Amended Budget, $10.3 is carry forward commitments from FY 2011/12. Based on current projections, approximately $6.6million or 12%, of the FY 2012/13 CIP Amended Budget of $58.7 million is expected to be carried forward to FY 2013/14.

This category is below budget due to the low interest rates on the 2008B Variable Rate Demands Bonds with an average of 0.14%compared to 3% budget. These savings ware partially offset by the full recording of the deferred financing or cost of issuance related tothe refinancing of the 2005A and 2010A which is in compliance with GASB 62 regulation. FY 2012/13 outstanding debt is approximately$499.6 million which consists of $$329.0 million in principal and $170.6 million in interest. Furthermore, outstanding bond debt is $386.3million, SRF loan is $103.3 million, and notes payable is $10.0 million.

Financial Expense 92.5%

Capital Costs 41.1%

Page 4

Capital ProjectAmended FY

2012/13YTD

ExpenditureBudget Amount

Remaining

EN06015 2,288,565 2,201,450 87,115

EN06025 4,256,785 518,574 3,738,212

EN07010 3,636,277 2,938,127 698,150

EN08023 2,554,000 2,181,525 372,475

EN11042 1,051,522 470,978 580,544

IS12010 2,053,754 1,718,986 334,768

EN12012 1,208,032 1,167,126 40,907

The 14 day continuous field test was successfully completed with the Contractor, Manufacturers representative and Agency staff duringthis period. The 45 day system acceptance demonstration period began following completion of the 14 day performance test. TheContractor SSC Construction will continue to address open punch list items and finalize project close out activities with ConstructionManagement staff.

El Prado Road Improvements

The final design package and securing permits were reviewed in July, 2013. The bid package will be advertised in mid-Sep once thepermit from SBCFC is secured.

Southern California Boiler has completed the installation of both boilers at the Regional Water Recycling Plant No.1. Startup andcommissioning activities are ongoing at RP-1 and anticipated to be completed by the end of June 2013. The RP-1 boilers are currently inoperation and controlled manually with remote alarm capability. The Regional Water Recycling Plant No. 2 boiler construction issubstantially complete. Programming and final startup and commissioning for both RP-1 and RP-2 boiler systems is expected to completeby end of August 2013.

Summary of major capital and special project expenses and status as of June 30, 2013

RP-1 Asset Replacement

RP-1 Flare & RP1/RP2 Boiler Replacements

Wineville Extension Recycled Water Pipeline

RP-1 Dewatering Facility Expansion

An examination of the Western effluent line reviled that the existing bladder valve had failed and was partially blocking the opening. It wasdecided that we needed to remove the valve to remove the damaged bladder. It was discovered that extreme corrosion had occurred onthe top of the outlet pipe and we are evaluating the pipe. They are fabricating the new covers for the actuator pits. We are planning toallow flow from the clarifiers 1 through 4 to flow along the effluent channel and out the eastern outlet pipe. The Contractor will then be ableto complete the work in the remaining primary clarifiers.

CCWRF RW Pump Station ExpansionOlsson Construction's subcontractor for systems integration is proceeding with development of PLC programming, a follow up softwareand programming workshop will be scheduled with the Contractors systems integrator and agency staff.

Replacement of the current payroll system addressing labor data recording & andreporting, payroll, and time evaluation. Also includes the replacement of the IFAS system and implementation of time evaluation functions.

The final invoice, releasing retention, was processed. The project is complete.

HCM System

Page 5

Special & Reimbursable ProjectsAmended FY

2012/13YTD

ExpenditureBudget Amount

Remaining

EC13019 150,000 68,721 81,279

PL05007 Facility Master Plan 84,778 57,229 27,549

PL07001 Cleanup Prado 1,844 1,834 10

WR13013 35,382 35,382 -

PK11001 Water Discovery Field T 62,196 64,701 (2,505) The Water Discovery Field Trip Program is designed to meet the growing need of integrating children with the natural world by using thewetlands to create real life experiences. This program has been a great success reaching over 4,000 students throughout the InlandEmpire and will come to end March of 2014.

Water Softener Removal Rebate ProgramThe Water Softener Removal Rebate Program, Project No, EC 13019 has a total budget of $200,000 within the Recycled Water CapitalFund (WC) for FY 2012/13. Approximately 600 residential water softener had been removed thus far. The up-to-date total expended onthis project is approximately 27% with a projected use of $100,000 through June 2013. Therefore, staff has proposed to budget $125,000,$100,000, and $75,000 for FY 2013/14, FY 2014/15, and FY 2015/16 respectively.

This project is for the preparation of the Facility Master Plan, water rights projects and staff labor charges. The project budget has beencarried over to FY 2013/14.

This grant related budget is for staff labor expenses for the preparation of final reporting to occur in the second semester. Once complete,this project will be closed.

The program funds agency and retail member agency memberships, public outreach activities for WUE Programs, BMP support grantsfor member agencies, and special events activities. The majority of sponsorship expenses were received in the fourth quarter of the fiscalyear.

Sponsorships and Public Outreach

Page 6

Exhibit A Detail

Adopted Amended Projected YTD YTD

FY 2012/13 FY 2012/13 Actual Preliminary Actual Variance %

Annual Annual reported Quarter Ended Favorable (+) Budget* Before Carry Over to FY 2013/14 Budget Budget * June 2013 6/30/2013 Unfavorable(-) Used

OPERATING REVENUES

User Charges $50,422,734 $50,422,734 $50,223,682 $52,481,756 $2,059,022 104.1%

Recycled Water 5,675,000 5,675,000 5,050,000 5,872,605 197,605 103.5%

MWD LPP Rebates 2,079,000 2,079,000 2,079,000 2,079,000 - 100.0%Property Tax - O&M 2,980,493 2,980,493 3,774,990 4,386,207 1,405,714 147.2%Cost Reimbursement from JPA 5,428,555 5,428,555 5,166,578 5,892,044 463,489 108.5%

Interest Revenue 968,053 968,053 985,101 792,787 (175,266) 81.9%TOTAL OPERATING REVENUES $67,553,835 $67,553,835 $67,279,351 $71,504,399 $3,950,564 105.8%

NON-OPERATING REVENUES

Property Tax - Debt/Capital/Reserves $29,626,761 $29,626,761 $43,412,387 $43,599,871 $13,973,110 147.2%

Connection Fees (CCRA) 5,399,900 5,399,900 8,345,300 14,614,387 9,214,487 270.6%

Grants & Other Loans 3,529,589 3,529,589 1,687,636 3,151,918 (377,671) 89.3%

SRF Loan Receipts 13,332,000 13,332,000 3,689,694 7,927,348 (5,404,652) 59.5%

Project Reimbursements 1,071,527 1,071,527 1,072,814 6,751 (1,064,776) 0.6%

Other Revenue 4,520,541 4,520,541 7,547,995 5,824,401 1,303,860 128.8%TOTAL NON OPERATING REVENUES $57,480,318 $57,480,318 $65,755,826 $75,124,675 $17,644,357 130.7%

TOTAL REVENUES $125,034,153 $125,034,153 $133,035,177 $146,629,075 $21,594,922 117.3%

ADMINISTRATIVE and OPERATING EXPENSES

EMPLOYMENT EXPENSES

Wages $19,678,838 $20,288,838 19,426,505 $21,121,670 $832,832 104.1%

Benefits 13,736,212 13,611,212 13,286,143 11,696,765 (1,914,447) 85.9%

TOTAL EMPLOYMENT EXPENSES $33,415,050 $33,900,050 $32,712,648 32,818,435 ($1,081,615) 96.8%

ADMINISTRATIVE EXPENSES

Office & Administrative $1,984,633 $1,435,296 $1,244,529 $1,015,356 ($419,940) 70.7%

Insurance Expenses 523,500 494,621 483,500 469,771 ($24,850) 95.0%

Professional Fees & Services 6,034,620 6,953,344 6,305,515 5,547,190 ($1,406,154) 79.8%

Special Projects 958,500 1,181,485 440,428 530,668 ($650,817) 44.9%

Reimbursable Projects 1,284,153 1,800,926 608,236 950,164 (850,762) 52.8%

TOTAL ADMINISTRATIVE EXPENSES $10,785,406 $11,865,673 $9,082,208 $8,513,150 ($3,352,523) 71.7%

INLAND EMPIRE UTILITIES AGENCYFiscal Year 2012/13

CONSOLIDATED BUDGET VARIANCE ANALYSIS REPORT

Fourth Quarter Ended June 30, 2013

Page 7

Exhibit A Detail

Adopted Amended Projected YTD YTD

FY 2012/13 FY 2012/13 Actual Preliminary Actual Variance %

Annual Annual reported Quarter Ended Favorable (+) Budget* Before Carry Over to FY 2013/14 Budget Budget * June 2013 6/30/2013 Unfavorable(-) Used

INLAND EMPIRE UTILITIES AGENCYFiscal Year 2012/13

CONSOLIDATED BUDGET VARIANCE ANALYSIS REPORT

Fourth Quarter Ended June 30, 2013

OPERATING EXPENSES

Material & Supplies/Leases $2,791,465 $3,174,541 $2,370,565 $2,607,985 ($566,556) 82.2%

Biosolids Recycling 3,556,523 3,468,581 3,501,380 3,294,960 ($173,620) 95.0%

Chemicals 4,575,080 4,575,080 3,784,686 3,638,785 ($936,295) 79.5%

CSDLAC & SARI, Operating Fees/Water 7,986,909 7,986,909 7,311,604 7,142,557 ($844,352) 89.4%

Utilities 10,384,489 9,684,489 9,110,393 8,773,465 (911,024) 90.6%

TOTAL OPERATING EXPENSES $29,294,466 $28,889,599 $26,078,628 $25,457,752 ($3,431,847) 88.1%

TOTAL ADMINISTRATIVE

and OPERATING EXPENSES $73,494,922 $74,655,322 $67,873,484 $66,789,337 ($7,865,985) 89.5%

NON-OPERATING EXPENSES

CAPITAL OUTLAY $43,409,774 $58,736,556 $25,644,041 $24,163,379 ($34,573,177) 41.1%

FINANCIAL EXPENSESPrincipal, Financial and Interest Expenses Th 22,955,326 23,073,604 21,082,583 21,352,832 ($1,720,772) 92.5%

OTHER NON OPERATING EXPENSES 374,710 374,710 460,396 3,258,174 $2,883,464 869.5%

TOTAL NON-OPERATING EXPENSES $66,739,810 $82,184,870 $47,187,020 $48,774,384 -$33,410,486 59.3%

TOTAL EXPENSES $140,234,732 $156,840,191 $115,060,504 $115,563,721 ($41,276,470) 73.7%

REVENUES IN EXCESS/

(UNDER) EXPENSES ($15,200,579) ($31,806,038) $17,974,673 $31,065,354 $62,871,392

FUND BALANCE SUMMARY

Beginning Balance, July 01 $91,982,593 $108,164,350 $108,164,350 108,164,350 -

Surplus/ (Deficit) (15,200,579) (31,806,038) 17,974,673 31,065,354 62,871,392

ENDING BALANCE, June 30 $76,782,014 $76,358,312 $126,139,023 $139,229,704 $62,871,392

Page 8

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& C

os

t E

ffe

cti

ve

ne

ss

C-1

Esta

blis

h fin

an

cia

l ta

rge

ts a

nd

po

licie

s o

n r

ate

s

an

d c

ha

rge

s to

en

su

re th

e A

ge

ncy's

fin

an

cia

l h

ea

lth

.

In c

olla

bo

ratio

n w

ith

ou

r m

em

be

r co

ntr

actin

g

ag

en

cie

s a

nd

co

nsis

ten

t w

ith

th

e A

ge

ncy’s

Lo

ng

Ra

ng

e P

lan

of F

ina

nce

, m

od

era

te r

ate

in

cre

ase

s

will

be

im

po

se

d a

s n

ece

ssa

ry to

ma

inta

in s

tab

le

reve

nu

e b

asis

su

ffic

ien

t to

me

et o

pe

ratin

g a

nd

ma

inte

na

nce

re

qu

ire

me

nts

, a

s w

ell

as to

ma

inta

in

fun

d b

ala

nce

s a

t a

le

ve

l th

at e

nsu

res th

e A

ge

ncy’s

fin

an

cia

l h

ea

lth

.

• Im

ple

me

nt a

nn

ua

l m

od

era

te r

ate

in

cre

ase

s to

su

pp

ort

op

era

tin

g a

nd

ma

inte

na

nce

co

sts

fo

r a

ll A

ge

ncy p

rog

ram

s,

with

th

e u

ltim

ate

go

al o

f m

ee

tin

g fu

ll co

st o

f se

rvic

e r

ate

s fo

r

all

Ag

en

cy p

rog

ram

s.

• M

ain

tain

ad

eq

ua

te r

ese

rve

s a

nd

in

cre

ase

th

e A

ge

ncy’s

de

bt

co

ve

rag

e r

atio

to

ach

ieve

IE

UA

Bo

ard

’s o

bje

ctive

of 1

.50

an

d

1.7

0 b

y e

nd

of F

Y 2

01

3/1

4 a

nd

20

14

/15

, re

sp

ective

ly in

ord

er

to m

ain

tain

th

e A

ge

ncy’s

cre

dit r

atin

g.

• D

eve

lop

a d

yn

am

ic fin

an

cia

l m

od

el to

effe

ctive

ly p

lan

fo

r a

nd

be

tte

r p

ositio

n th

e A

ge

ncy to

re

sp

on

d to

sh

ort

an

d lo

ng

te

rm

eco

no

mic

, d

em

og

rap

hic

, a

nd

en

viro

nm

en

tal ch

an

ge

s.

• O

ng

oin

g

C. R

ate

Sta

biliz

ati

on

& C

os

t E

ffe

cti

ve

ne

ss

C-2

Str

ive

to

ma

inta

in a

sta

ble

ra

te s

tru

ctu

re w

hile

en

su

rin

g th

at ra

te in

cre

ase

s a

re r

ea

so

na

ble

an

d

justifie

d.

Dire

ct th

e e

ffo

rts o

f a

ll A

ge

ncy s

taff to

en

su

re

pru

de

nt fisca

l p

ractice

s, e

ffic

ien

t o

pe

ratio

ns, a

nd

ad

eq

ua

te c

ap

ita

l p

lan

nin

g a

nd

im

ple

me

nta

tio

n.

• Q

ua

rte

rly b

ud

ge

t va

ria

nce

re

vie

w w

ith

all

ma

na

ge

rs to

en

su

re a

ll co

st co

nta

inm

en

t o

bje

ctive

s a

re a

ch

ieve

d

• Id

en

tify

op

po

rtu

nitie

s to

str

ea

mlin

e th

e b

ud

ge

t p

roce

ss,

imp

rove

da

ta a

ccu

racy, a

nd

re

du

ce

bu

rea

ucra

cy to

exp

ed

ite

ap

pro

va

ls w

hile

ma

inta

inin

g fis

ca

l co

ntr

ol a

nd

ove

rsig

ht.

• O

ng

oin

g

C. R

ate

Sta

biliz

ati

on

& C

os

t E

ffe

cti

ve

ne

ss

C-4

Effic

ien

tly m

an

ag

e A

ge

ncy's

asse

ts to

en

su

re

op

tim

al p

rod

uctivity a

nd

co

st e

ffe

ctive

op

era

tin

g a

nd

ma

inte

na

nce

str

ate

gie

s a

nd

pra

ctice

s.

Imp

lem

en

t A

sse

t M

an

ag

em

en

t S

yste

m fo

r a

ll IE

UA

facili

tie

s.

• C

on

tin

ue

to

co

mp

lete

bu

sin

ess c

ase

an

aly

sis

on

all

en

gin

ee

rin

g p

roje

cts

an

d m

ain

ten

an

ce

pro

gra

ms

• C

om

ple

te fa

cili

ty c

on

ditio

n a

sse

ssm

en

ts a

nd

utiliz

e S

AP

pla

nt m

ain

ten

an

ce

eq

uip

me

nt m

aste

r d

ata

to

mo

nito

r critica

l

asse

ts

• C

on

tin

ue

to

re

fin

e th

e “

cra

dle

to

gra

ve

” p

roce

ss to

en

su

re

ca

pita

liza

tio

n a

nd

dis

po

sa

l o

f a

sse

ts is a

pp

rop

ria

tely

ad

min

iste

red

an

d r

eco

rde

d in

th

e S

AP

syste

m

• O

ng

oin

g

E. S

tra

teg

ic P

lan

nin

g a

nd

Ca

pit

al

Imp

lem

en

tati

on

E-1

Up

da

te th

e L

on

g R

an

ge

Pla

n o

f F

ina

nce

co

nsis

ten

t w

ith

th

e 1

0 Y

ea

r C

ap

ita

l Im

pro

ve

me

nt

Pla

n to

ad

eq

ua

tely

pre

pa

re fo

r fu

ture

gro

wth

.

Up

da

te s

ho

uld

be

ba

se

d o

n a

co

llab

ora

tive

pro

ce

ss

an

d s

ho

uld

be

wid

ely

dis

se

min

ative

.

Pla

n a

nd

dire

ct 1

0-y

ea

r ca

pita

l d

eve

lop

me

nt a

nd

imp

lem

en

tatio

n a

ctivitie

s to

en

su

re g

row

ing

ne

ed

s

of m

em

be

r a

ge

ncie

s a

re a

de

qu

ate

ly a

dd

resse

d.

• C

are

fully

mo

nito

r b

uild

ing

activity a

nd

re

al e

sta

te

de

ve

lop

me

nt tr

en

ds th

rou

gh

ou

t th

e IE

UA

se

rvic

e a

rea

an

d

reg

ion

• C

olla

bo

rate

with

co

ntr

actin

g m

em

be

r a

ge

ncie

s to

sta

nd

ard

ize

an

d a

uto

ma

te tra

ckin

g a

nd

re

po

rtin

g o

f n

ew

or

revis

ed

ED

U c

on

ne

ctio

n p

erm

its b

y c

on

tra

ctin

g m

em

be

r

ag

en

cie

s c

urr

en

tly r

ep

ort

ed

in

th

e m

on

thly

Bu

ildin

g A

ctivity

Re

po

rt (

BA

R).

• L

eve

rag

e te

ch

no

log

y, su

ch

as G

IS, to

be

tte

r tr

ack c

ha

ng

es

an

d n

ew

de

ve

lop

me

nt th

rou

gh

ou

t th

e A

ge

ncy’s

se

rvic

e a

rea

.

• O

ng

oin

g

F. W

as

te M

an

ag

em

en

t &

Re

so

urc

e U

tiliza

tio

n

F-5

Op

tim

ize

an

d m

axim

ize

po

we

r g

en

era

tio

n u

sin

g

ren

ew

ab

le e

ne

rgy so

urc

es a

nd

Ag

en

cy fa

cili

tie

s.

Imp

lem

en

t E

ne

rgy M

an

ag

em

en

t S

tra

teg

y to

be

se

lf

su

ffic

ien

t b

y g

oin

g "

grid

less"

by 2

02

0.

• A

dm

inis

ter

ge

ne

ratio

n o

f b

io-g

as e

ne

rgy fro

m c

om

me

rcia

l

foo

d w

aste

at R

P-5

So

lids H

an

dlin

g a

nd

Re

ne

wa

ble

En

erg

y

Effic

ien

cy P

roje

ct (R

EE

P)

facili

tie

s. T

ota

l e

ne

rgy to

be

ge

ne

rate

d is 1

.5M

W in

FY

20

12

/13

(P

ha

se

I)

• Id

en

tify

op

po

rtu

nitie

s to

im

ple

me

nt e

lem

en

ts o

f "G

rid

le

ss b

y

20

20

" w

ork

pla

n

• O

ng

oin

g

Inla

nd

Em

pir

e U

tiliti

es A

gen

cy

Go

als

an

d O

bje

cti

ve

s U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

Ag

en

cy

Ma

na

ge

me

nt

Div

isio

n

Pag

e 1

Exhib

it B

Dep

tD

ivis

ion

Go

al

Dep

art

men

t G

oal

Dep

art

men

t O

bje

cti

ves

Sta

tus

Inla

nd

Em

pir

e U

tiliti

es A

gen

cy

Go

als

an

d O

bje

cti

ve

s U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

Ag

en

cy

Ma

na

ge

me

nt

Div

isio

n

Ag

en

cy

Ma

na

ge

me

nt

G. In

tera

ge

nc

y R

ela

tio

ns

hip

s a

nd

Co

mm

un

ity

Pa

rtn

ers

hip

s

G-1

Pro

mo

te a

nd

su

sta

in e

ffe

ctive

co

mm

un

ica

tio

n

be

twe

en

th

e A

ge

ncy a

nd

its

sta

ke

ho

lde

rs th

rou

gh

use

of va

rio

us m

ed

ia, in

clu

din

g th

e A

ge

ncy's

we

bsite

.

En

su

re r

ea

dy a

cce

ssib

ility

an

d a

va

ilab

ility

fo

r th

e

Bo

ard

Me

mb

ers

, E

xe

cu

tive

Ma

na

ge

me

nt a

nd

sta

ff

of a

ll a

ge

nd

as a

nd

re

late

d d

ocu

me

nta

tio

n.

• E

nsu

re th

at a

ll a

ge

nd

as a

nd

re

late

d d

ocu

me

nta

tio

n a

re

po

ste

d to

th

e A

ge

ncy’s

in

tra

ne

t/P

IPE

S w

ith

in 2

4 h

ou

rs a

fte

r

Bo

ard

pa

cka

ge

is d

istr

ibu

ted

• O

ng

oin

g

G. In

tera

ge

nc

y R

ela

tio

ns

hip

s a

nd

Co

mm

un

ity

Pa

rtn

ers

hip

s

G-4

Fo

ste

r a

co

ord

ina

ted

ap

pro

ach

to

th

e r

evie

w,

an

aly

sis

, a

nd

de

ve

lop

me

nt o

f p

ositio

ns o

n a

ll

leg

isla

tio

n a

nd

re

gu

latio

ns th

at im

pa

ct th

e A

ge

ncy's

pro

gra

ms, a

nd

co

llab

ora

te in

actin

g to

im

ple

me

nt

the

se

po

sitio

ns.

IEU

A s

ho

uld

co

ntin

ue

to

be

an

active

le

ad

er

in

Ca

lifo

rnia

wa

ter

po

licy issu

es.

• C

on

tin

ue

to

pu

rsu

e le

gis

lative

su

pp

ort

fo

r th

e A

ge

ncy’s

pro

gra

ms

• C

on

du

ct a

nn

ua

l p

rog

ram

up

da

tes w

ith

fe

de

ral

an

d s

tate

le

gis

lative

de

leg

atio

ns

• O

ng

oin

g

H. F

isc

al A

cc

ou

nta

bilit

y a

nd

Re

gu

lato

ry

Co

mp

lia

nc

e

H-2

Ma

inta

in a

sa

fe h

ea

lth

y w

ork

en

viro

nm

en

t fo

r a

ll

em

plo

ye

es c

on

sis

ten

t w

ith

fe

de

ral a

nd

sta

te la

w

refu

latio

ns

Me

et a

ll sta

tuto

ry a

nd

re

gu

lato

ry re

qu

ire

me

nts

• A

ch

ieve

10

0 p

erc

en

t co

mp

lian

ce

at a

ll re

gio

na

l w

ate

r

recyclin

g p

lan

ts fo

r F

Y 2

01

2/1

3

• M

ee

t T

itle

22

wa

ter

recyclin

g r

eq

uire

me

nts

as e

sta

blis

he

d b

y

the

De

pa

rtm

en

t o

f H

ea

lth

an

d C

alif

orn

ia C

od

e R

eg

ula

tio

ns.

• C

om

ply

with

th

e S

ew

er

Syste

m M

an

ag

em

en

t P

lan

(S

SM

P)

ad

op

ted

by th

e IE

UA

Bo

ard

in

Ap

ril 2

00

9

• O

ng

oin

g

H. F

isc

al A

cc

ou

nta

bilit

y a

nd

Re

gu

lato

ry

Co

mp

lia

nc

e

H-4

Op

era

te a

ll fa

cili

tie

s in

co

mp

lian

ce

with

Fe

de

ral

an

d S

tate

ru

les a

nd

re

gu

latio

ns.

De

ve

lop

In

tern

al A

ud

it p

lan

s a

nd

pro

ce

du

res.

• T

o c

om

ply

with

th

e B

row

n A

ct re

qu

ire

me

nts

, a

nd

oth

er

law

s

pe

rta

inin

g to

sp

ecia

l d

istr

icts

, a

nd

co

nsu

lt w

ith

Ge

ne

ral

Co

un

se

l

• O

ng

oin

g

I. S

taff

Tra

inin

g, D

ev

elo

pm

en

t, a

nd

We

llb

ein

g

I-1

Re

qu

ire

an

d m

ain

tain

hig

he

st o

f e

thic

al co

nd

uct

fro

m D

ire

cto

rs, E

xe

cu

tive

Ma

na

ge

me

nt, M

an

ag

ers

an

d a

ll A

ge

ncy s

taff.

Ad

he

re to

th

e A

ge

ncy’s

mis

sio

n, va

lue

s, a

nd

go

als

, a

nd

co

mp

ly w

ith

th

e A

ge

ncy’s

ad

op

ted

eth

ics p

olic

ies.

• R

eq

uire

Bo

ard

of D

ire

cto

rs, A

ge

ncy M

an

ag

em

en

t a

nd

pe

rso

nn

el to

de

mo

nstr

ate

th

e h

igh

est sta

nd

ard

s o

f in

teg

rity

an

d a

cco

un

tab

ility

• P

rom

ote

em

plo

ye

e d

eve

lop

me

nt p

rog

ram

s s

uch

as;

So

uth

ern

Ca

lifo

rnia

Lo

ca

l G

ove

rnm

en

t L

ea

de

rsh

ip A

ca

de

my

an

d S

up

erv

iso

ry P

rog

ram

, T

ea

ms P

ha

se

II, M

ind

Le

ad

ers

Pe

rso

na

l L

ea

rnin

g P

lan

s

• O

ng

oin

g

Inte

rna

l

Au

dit

H. F

isc

al A

cc

ou

nta

bilit

y a

nd

Re

gu

lato

ry

Co

mp

lia

nc

e

H-3

Sa

feg

ua

rd A

ge

ncy a

sse

ts w

ith

pru

de

nt risk

ma

na

ge

me

nt p

olic

ies a

nd

str

ate

gie

s

Pro

mo

te a

so

un

d c

on

tro

l e

nviro

nm

en

t fo

r IE

UA

by

co

nd

uctin

g in

de

pe

nd

en

t, o

bje

ctive

au

dits o

f

Ag

en

cy o

pe

ratio

ns.

Pro

vid

e a

Re

po

rt fo

r th

e A

ud

it C

om

mitte

e o

n th

e s

tatu

s o

f a

ll

ou

tsta

nd

ing

re

co

mm

en

da

tio

ns a

fte

r a

ll F

ollo

w-U

p r

evie

ws

ha

ve

be

en

co

mp

lete

d

• P

rovid

e o

n-g

oin

g s

up

po

rt a

nd

in

co

rpo

rate

au

dit p

roce

du

res

du

rin

g o

pe

ratio

na

l a

ud

its to

re

vie

w s

ecu

rity

co

nfig

ura

tio

n o

f

SA

P

• A

ssis

t F

isca

l M

an

ag

em

en

t D

ep

art

me

nt b

y r

evie

win

g th

e

CA

FR

to

en

su

re a

ccu

rate

an

d p

rofe

ssio

na

l p

rese

nta

tio

n

• A

ssis

t A

ge

ncy m

an

ag

em

en

t a

nd

de

pa

rtm

en

t m

an

ag

ers

with

revie

win

g c

on

tra

cts

or

pe

rfo

rmin

g s

pe

cia

l p

roje

cts

or

an

aly

sis

as r

eq

ue

ste

d s

o lo

ng

as in

de

pe

nd

en

ce

is n

ot co

mp

rom

ise

d

an

d r

eso

urc

es a

llow

• C

on

du

ct in

tern

al p

roje

cts

/re

vie

ws o

r in

ve

stig

atio

ns r

eq

uirin

g

au

dit s

erv

ice

s b

y th

e In

tern

al A

ud

it D

ep

art

me

nt

• P

rep

are

re

po

rts a

nd

do

cu

me

nts

fo

r th

e A

ud

it C

om

mitte

e a

s

req

uire

d u

nd

er

the

In

tern

al A

ud

it D

ep

art

me

nt a

nd

th

e A

ud

it

Co

mm

itte

e C

ha

rte

rs

• M

ain

tain

pro

fessio

na

l, in

de

pe

nd

en

t a

nd

ob

jective

sta

ff

• C

om

ple

ted

.

*In

Ju

ne

20

13

, su

bm

itte

d a

re

po

rt o

f a

ll o

uts

tan

din

g

reco

mm

en

da

tio

ns a

nd

th

e s

tatu

s o

f e

ach

.

*Du

rin

g e

ach

au

dit, IA

eva

lua

tes S

AP

ro

le a

uth

oriza

tio

n

role

s fo

r p

ote

ntia

l co

nflic

ts a

nd

en

su

re a

de

qu

ate

se

gre

ga

tio

n o

f d

utie

s e

xis

t. R

esu

lts a

re r

ep

ort

ed

to

th

e

de

pa

rtm

en

ts a

ffe

cte

d, in

th

e fin

al re

po

rt to

ma

na

gm

en

t a

nd

the

Au

dit C

om

mitte

e a

nd

Bo

ard

an

d in

th

e IA

qu

art

erly

sta

tus r

ep

ort

.

*In

De

ce

mb

er

20

12

assis

ted

Fis

ca

l M

an

ag

em

en

t w

ith

th

e

qu

alit

y c

on

tro

l re

vie

w o

f th

e a

nn

ua

l C

AF

R.

*On

an

on

-go

ing

ba

sis

, IA

is a

va

ilab

le to

assis

t m

an

ag

ers

with

an

y q

ue

stio

ns o

r a

na

lysis

or

sp

ecia

l re

qu

ests

. T

ime

sp

en

t o

n s

pe

cia

l re

qu

ests

/pro

jects

an

d th

e r

esu

lts a

re

co

mm

un

ica

ted

to

th

e A

ud

it C

om

mitte

e a

nd

th

e B

oa

rd

thro

ug

h th

e IA

qu

art

erly s

tatu

s r

ep

ort

.

*IA

co

mp

lete

d th

e r

esp

on

sib

ilitie

s r

eq

uire

d u

nd

er

the

Ch

art

ers

.

*IA

is c

om

mitte

ed

to

on

-go

ing

pro

fessio

na

l d

eve

lop

me

nt.

Pag

e 2

Exhib

it B

Dep

tD

ivis

ion

Go

al

Dep

art

men

t G

oal

Dep

art

men

t O

bje

cti

ves

Sta

tus

Inla

nd

Em

pir

e U

tiliti

es A

gen

cy

Go

als

an

d O

bje

cti

ve

s U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

Ag

en

cy

Ma

na

ge

me

nt

Div

isio

n

Inte

rna

l

Au

dit

H. F

isc

al A

cc

ou

nta

bilit

y a

nd

Re

gu

lato

ry

Co

mp

lia

nc

e

H-4

Op

era

te a

ll fa

cili

tie

s in

co

mp

lian

ce

with

Fe

de

ral

an

d S

tate

ru

les a

nd

re

gu

latio

ns.

De

ve

lop

In

tern

al A

ud

it p

lan

s a

nd

pro

ce

du

res.

• U

pd

ate

th

e R

isk A

sse

ssm

en

t o

f A

ge

ncy o

pe

ratio

ns b

y

Se

pte

mb

er

20

12

• D

eve

lop

th

e F

Y 2

01

2/1

3 A

ud

it P

lan

ba

se

d o

n th

e R

isk

Asse

ssm

en

t a

nd

pre

se

nt to

th

e A

ud

it C

om

mitte

e fo

r a

pp

rova

l

an

d s

ub

mis

sio

n to

th

e B

oa

rd o

f D

ire

cto

rs

• C

om

ple

te a

ll p

roje

cts

pro

po

se

d in

th

e B

oa

rd-a

pp

rove

d

An

nu

al A

ud

it P

lan

• A

me

nd

as d

ee

me

d n

ece

ssa

ry th

e A

nn

ua

l A

ud

it P

lan

wh

en

hig

he

r p

rio

rity

pro

jects

arise

or

are

assig

ne

d to

an

d

co

mm

un

ica

te to

th

e A

ud

it C

om

mitte

e fo

r B

oa

rd a

pp

rova

l

• R

evis

e a

s d

ee

me

d n

ece

ssa

ry th

e In

tern

al A

ud

it D

ep

art

me

nt

Po

licie

s a

nd

Pro

ce

du

res a

nd

su

bm

it fo

r A

ud

it C

om

mitte

e

eva

lua

tio

n

• R

evis

e a

nd

up

da

te th

e A

ud

it C

om

mitte

e C

ha

rte

r a

nd

th

e

Inte

rna

l A

ud

it D

ep

art

me

nt C

ha

rte

r b

y D

ece

mb

er

20

12

, to

en

su

re c

om

plia

nce

with

be

st p

ractice

s, in

du

str

y s

tan

da

rds a

nd

req

uire

d p

olic

y c

ha

ng

es

• R

evis

e a

s a

pp

rop

ria

te a

ll IA

D S

OP

's.

• C

om

ple

ted

.

• In

Ju

ne

20

13

, co

mp

lete

d a

nd

su

bm

itte

d to

th

e A

ud

it

Co

mm

itte

e a

nd

th

e B

oa

rd o

f D

ire

cto

rs th

e F

Y 2

01

3/1

4

An

nu

al A

ud

it P

lan

an

d th

e c

orr

esp

on

din

g R

isk A

sse

ssm

en

t.

• C

om

ple

ted

all

pro

jects

pro

po

se

d in

th

e B

oa

rd-a

pp

rove

d

An

nu

al A

ud

it P

lan

a s

tatu

s o

f a

ll p

rop

ose

d p

roje

cts

is a

lso

pre

se

nte

d d

urin

g th

e IA

qu

art

erly s

tatu

s p

lan

s. T

his

ye

ar

co

mp

lete

d 3

au

dits: In

form

atio

n T

ech

no

log

y E

qu

ipm

en

t

Au

dit, M

ed

ica

l P

aym

en

ts A

ud

it a

nd

th

e P

re-T

rea

tme

nt

So

urc

e C

on

tro

l In

vo

icin

g a

nd

In

sp

ectio

n R

evie

w. A

lso

co

mp

lete

d 5

fo

llow

-up

au

dits: C

on

str

uctio

n M

an

ag

em

en

t,

Co

ntr

acts

an

d P

rocu

rem

en

t, P

ayro

ll, P

etty C

ash

, a

nd

IT

Eq

uip

me

nt 3

mo

. fo

llow

-up

re

vie

w.

• C

om

ple

ted

a r

evie

w o

f th

e IA

D C

ha

rte

r, th

e A

ud

it

Co

mm

itte

e C

ha

rte

r, a

nd

th

e IA

D P

olic

ies a

nd

Pro

ce

du

res,

no

ch

an

ge

s w

ere

ne

ce

ssa

ry o

r p

rop

ose

d fo

r th

is r

evie

w

pe

rio

d.

H. F

isc

al A

cc

ou

nta

bilit

y a

nd

Re

gu

lato

ry

Co

mp

lia

nc

e

H-5

Re

qu

ire

th

e h

igh

est le

ve

ls o

f fisca

l

acco

un

tab

ility

fo

r a

ll A

ge

ncy fin

an

cia

l tr

an

sa

ctio

ns

an

d r

eco

rds

Re

qu

ire

th

e h

igh

est le

ve

ls o

f fisca

l a

cco

un

tab

ility

for

all

Ag

en

cy fin

an

cia

l tr

an

sa

ctio

ns a

nd

re

co

rds

• A

nn

ua

lly c

oo

rdin

ate

effo

rts b

etw

ee

n th

e E

xte

rna

l A

ud

ito

rs

an

d A

ge

ncy s

taff to

en

su

re th

e r

eq

uire

d a

nn

ua

l fin

an

cia

l

au

dits a

re in

tim

e fo

r B

oa

rd r

evie

w a

nd

ap

pro

va

l b

y D

ece

mb

er

20

12

• C

on

du

ct a

ud

its id

en

tifie

d in

th

e F

Y 2

01

2/1

3 A

nn

ua

l A

ud

it

Pla

n. It is

an

ticip

ate

d th

at th

e p

rop

ose

d p

lan

will

in

clu

de

:

• O

n-g

oin

g P

etty C

ash

Au

dits

• F

ollo

w-u

p a

ud

its o

f p

revio

usly

au

dite

d b

usin

ess u

nits

• P

rovid

e o

n-g

oin

g fe

ed

ba

ck a

nd

su

pp

ort

wh

en

re

qu

este

d,

an

d c

alle

d u

po

n

• A

ll m

ajo

r p

roje

cts

• E

nsu

re IA

ma

na

ge

d c

on

tra

cts

are

cu

rre

nt a

nd

ad

eq

ua

te

pro

cu

rem

en

t/co

ntr

actin

g p

roce

sse

s o

ccu

r tim

ely

an

d

pre

se

nte

d to

th

e A

ud

it C

om

mitte

e fo

r B

oa

rd a

pp

rova

l, th

is

inclu

de

s th

e c

urr

en

t co

ntr

act w

ith

th

e e

xte

rna

l a

ud

ito

rs fo

r

fin

an

cia

l a

ud

it s

erv

ice

s, th

e A

ud

it C

om

mitte

e A

dvis

or

an

d th

e

Eth

icsP

oin

t co

ntr

acts

.

Co

mp

lete

d.

*On

an

on

-go

ing

ba

sis

an

d a

s n

ece

ssa

ry, co

ord

ina

te e

ffo

rts

be

twe

en

th

e E

xte

rna

l A

ud

ito

rs a

nd

Ag

en

cy s

taff fo

r th

e

an

nu

al a

ud

it a

nd

sch

ed

ule

th

e a

ud

ito

rs to

pre

se

nt a

t

pe

rio

dic

Au

dit C

om

mitte

e/B

oa

rd M

ee

tin

gs.

*Co

mp

lete

d a

ud

its s

ch

ed

ule

d in

th

e F

Y 2

01

2/1

3 A

nn

ua

l

Au

dit P

lan

an

d a

s c

om

mu

nic

ate

d to

th

e A

ud

it C

om

mitte

e

thro

ug

h th

e q

ua

rte

rly s

tatu

s r

ep

ort

s.

*Co

mp

lete

d a

ll o

n-g

oin

g p

roje

cts

in

clu

din

g th

e P

etty C

ash

Au

dits, sch

ed

ule

d fo

llow

-up

s, p

rovid

e o

n-g

oin

g fe

ed

ba

ck

an

d s

up

po

rt a

s d

ee

me

d n

ece

ssa

ry a

nd

wh

en

ca

lled

-up

on

.

*On

an

d o

n g

oin

g b

asis

an

d a

s d

ee

me

d n

ece

ssa

ry

co

mm

un

ica

te to

th

e A

ud

it C

om

mitte

e th

e s

tatu

s o

f th

e A

ud

it

Co

mm

itte

e A

dvis

or's c

on

tra

ct a

nd

th

e E

xte

rna

l A

ud

ito

rs

Co

ntr

act a

nd

en

su

re th

e c

on

tra

cts

are

cu

rre

nt a

nd

all

co

ntr

act d

eliv

era

ble

s a

nd

se

rvic

es a

re m

et.

Pu

blic

Info

rma

tio

n

G. In

tera

ge

nc

y R

ela

tio

ns

hip

s a

nd

Co

mm

un

ity

Pa

rtn

ers

hip

s

G-1

Pro

mo

te a

nd

su

sta

in e

ffe

ctive

co

mm

un

ica

tio

n

be

twe

en

th

e A

ge

ncy a

nd

its

sta

ke

ho

lde

rs th

rou

gh

use

of va

rio

us m

ed

ia, in

clu

din

g th

e A

ge

ncy's

we

bsite

.

Str

en

gth

en

re

latio

nsh

ips a

nd

im

pro

ve

up

on

co

mm

un

ica

tio

n w

ith

Ag

en

cy’s

sta

ke

ho

lde

rs.

• E

xp

an

d c

om

mu

nity a

nd

K-6

th g

rad

e s

ch

oo

ls w

ate

r

ed

uca

tio

n o

utr

ea

ch

GIE

S w

ith

ou

r co

nse

rva

tio

n p

art

ne

rs to

inclu

de

Jr.

Hig

h a

nd

Hig

h S

ch

oo

ls

• P

rovid

e a

mo

nth

ly w

ritte

n r

ep

ort

to

sta

ke

ho

lde

rs (

Ch

ino

e-

Ba

sin

up

da

te)

• S

ch

ed

ule

pla

nt to

urs

an

d p

lan

IE

UA

op

en

ho

use

du

rin

g th

e

mo

nth

of A

pril (E

art

h D

ay E

ve

nt)

an

d th

e a

nn

ua

l W

ate

r F

air

tha

t is

he

ld in

Octo

be

r e

ach

ye

ar.

Pro

vid

e w

ritte

n r

ep

ort

s to

the

Bo

ard

of D

ire

cto

rs a

nd

Exe

cu

tive

Ma

na

ge

me

nt

• W

ork

ing

with

Ag

en

cy’s

de

pa

rtm

en

ts to

pro

mo

te a

wa

ren

ess

of w

ate

r co

nse

rva

tio

n, re

cycle

d w

ate

r a

nd

co

mp

ost. F

or

exa

mp

le, p

rep

are

pu

blic

se

rvic

e a

nn

ou

nce

me

nts

fo

r a

nn

ua

l

co

mp

ost w

ee

k s

ch

ed

ule

d fo

r th

e first w

ee

k e

ach

Ma

y. P

rovid

e

qu

art

erly r

ep

ort

(o

ral o

r w

ritte

n)

to E

xe

cu

tive

Ma

na

ge

me

nt

• C

on

tin

ue

ho

stin

g IE

UA

’s W

ate

r L

ea

de

rsh

ip B

rea

kfa

st,

dis

trib

utio

n o

f IE

UA

ne

ws r

ele

ase

s, a

nd

ho

st w

ate

r fa

cili

ty

tou

rs in

co

ord

ina

tio

n w

ith

th

e M

etr

op

olit

an

Wa

ter

Dis

tric

t

• R

ep

rese

nt th

e A

ge

ncy a

t lo

ca

l ch

am

be

r, g

ove

rnm

en

t

ag

en

cie

s a

nd

pro

fessio

na

l/co

mm

un

ity g

rou

ps a

nd

org

an

iza

tio

n

•On

go

ing

• A

ge

ncy in

tern

al a

nd

exte

rna

l n

ew

lstte

rs h

ave

be

en

dis

trib

ute

d o

n a

ne

ed

ed

ba

sis

. -

He

ld A

nn

ua

l e

art

h D

ay

Eve

nt; s

ch

ed

ule

d v

ario

us to

urs

th

rou

gh

ou

t th

e q

ua

rte

r fo

r

inte

reste

d p

art

ies; p

art

ne

red

with

lo

ca

l a

ge

ncie

s to

pro

mo

te

su

mm

er

me

ssa

gin

bg

ca

mp

aig

n a

lon

g w

ith

ca

mp

aig

n

focu

sin

g o

n w

ate

r-e

ne

rgy n

exu

s; h

eld

de

dic

atio

n fo

r

Co

mp

ostin

g a

wa

rd.

G. In

tera

ge

nc

y R

ela

tio

ns

hip

s a

nd

Co

mm

un

ity

Pa

rtn

ers

hip

s

G-2

De

ve

lop

a c

om

mu

nic

atio

n s

tra

teg

y a

nd

exp

lore

ne

w c

om

mu

nic

atio

n to

ols

to

ed

uca

te a

nd

in

tera

ct

with

an

in

cre

asin

gly

div

ers

e p

ub

lic a

bo

ut w

ate

r

co

nse

rva

tio

n a

nd

ca

pita

l in

fra

str

uctu

re /

rep

lace

me

nt n

ee

ds.

Incre

ase

IE

UA

’s id

en

tity

th

rou

gh

pu

blic

re

co

gn

itio

n.

• P

rod

uce

29

fu

ll p

ag

e a

ds a

s p

art

of o

ur

20

13

co

mm

un

ity

ou

tre

ach

ca

mp

aig

n w

ith

Ch

ino

Ba

sin

Wa

term

aste

r a

nd

Ch

ino

Ba

sin

Wa

ter

Co

nse

rva

tio

n D

istr

ict in

th

e In

lan

d V

alle

y D

aily

Bu

lletin

ne

wsp

ap

er

• P

rod

uce

th

e m

on

thly

Wa

ter

Co

nse

rva

tio

n A

d c

am

pa

ign

in

the

In

lan

d V

alle

y D

aily

Bu

lletin

ne

wsp

ap

er

• O

ng

oin

g -

An

nu

al R

ep

ort

alo

ng

with

mo

nth

ly a

ds w

ere

form

atte

d a

nd

dis

trib

ute

d th

rou

gh

va

rio

us m

ed

ia o

utle

ts.

Pag

e 3

Exhib

it B

Dep

tD

ivis

ion

Go

al

Dep

art

men

t G

oal

Dep

art

men

t O

bje

cti

ves

Sta

tus

Inla

nd

Em

pir

e U

tiliti

es A

gen

cy

Go

als

an

d O

bje

cti

ve

s U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

Ag

en

cy

Ma

na

ge

me

nt

Div

isio

n

Pu

blic

Info

rma

tio

n

G. In

tera

ge

nc

y R

ela

tio

ns

hip

s a

nd

Co

mm

un

ity

Pa

rtn

ers

hip

s

G-4

Fo

ste

r a

co

ord

ina

ted

ap

pro

ach

to

th

e r

evie

w,

an

aly

sis

, a

nd

de

ve

lop

me

nt o

f p

ositio

ns o

n a

ll

leg

isla

tio

n a

nd

re

gu

latio

ns th

at im

pa

ct th

e A

ge

ncy's

pro

gra

ms, a

nd

co

llab

ora

te in

actin

g to

im

ple

me

nt

the

se

po

sitio

ns.

Cu

ltiv

ate

po

sitiv

e r

ela

tio

nsh

ips w

ith

loca

l a

nd

re

gio

na

l/m

ed

ia.

• C

ircu

late

re

gu

lar

pre

ss r

ele

ase

s o

n A

ge

ncy

acco

mp

lish

me

nts

an

d m

ilesto

ne

s

• S

ch

ed

ule

me

etin

g w

ith

ed

ito

ria

l b

oa

rds fo

r th

e In

lan

d V

alle

y

Da

ily B

ulle

tin

an

d p

rovid

e a

n o

ral re

po

rt to

th

e B

oa

rd o

f

Dire

cto

rs a

nd

Exe

cu

tive

Ma

na

ge

me

nt

• O

ng

oin

g

Pla

nn

ing

an

d

En

vir

on

me

nta

l

Co

mp

lia

nc

e

A. C

on

se

rva

tio

n &

Wa

ter

Qu

ality

A-1

Co

ntin

ue

to

en

co

ura

ge

effic

ien

t u

se

of w

ate

r

su

pp

lies a

nd

de

mo

nstr

ate

be

st p

racticie

s th

rou

gh

ou

t

the

Ag

en

cy

Su

pp

ort

, p

rom

ote

an

d p

art

icip

ate

in

lo

ca

l a

nd

reg

ion

al w

ate

r co

nse

rva

tio

n p

rog

ram

s

• E

ffe

ctive

ly c

oo

rdin

ate

an

d p

rom

ote

IE

UA

an

d M

WD

wa

ter

co

nse

rva

tio

n p

rog

ram

s w

ith

me

mb

er

ag

en

cie

s

• M

ain

tain

IE

UA

gra

nt e

ligib

ility

th

rou

gh

re

po

rtin

g a

nd

co

mp

lian

ce

with

AB

14

20

an

d S

Bx7

7

• T

rack a

nd

im

ple

me

nt im

pe

nd

ing

co

nse

rva

tio

n le

gis

latio

n a

s

it im

pa

cts

IE

UA

gra

nt co

mp

lian

ce

an

d w

ate

r re

du

ctio

n

req

uire

me

nts

• P

urs

ue

an

d c

oo

rdin

ate

co

nse

rva

tio

n g

ran

t p

rog

ram

s

• S

taff c

om

ple

ted

th

e A

ge

ncy's

DW

R/M

WD

gra

nt fu

nd

ed

reg

ion

al h

igh

effic

ien

cy to

ilet in

sta

llatio

n p

rog

ram

by

retr

ofittin

g 2

2,5

00

to

ilets

th

rou

gh

ou

t th

e s

erv

ice

are

a

($1

,65

0,0

00

sco

pe

of w

ork

).

•Sta

ff c

om

ple

ted

th

e D

WR

gra

nt fu

nd

ed

Ch

ino

Priso

n F

lush

Va

lve

Re

tro

fit P

rog

ram

in

clu

din

g 5

-ye

ar

po

st w

ate

r u

se

mo

nito

rin

g (

$2

,02

0,0

35

sco

pe

of w

ork

).

• S

taff s

ub

mitte

d a

pro

po

sa

l to

US

BR

's F

ield

Se

rvic

es G

ran

t

Pro

gra

m fo

r o

bta

inin

g p

ossib

le fu

nd

ing

fo

r th

e A

ge

ncy's

reg

ion

al W

ate

r U

se

Effic

ien

cy B

usin

ess P

lan

up

da

te.

A. C

on

se

rva

tio

n &

Wa

ter

Qu

ality

A-3

Pa

rtn

er

with

lo

ca

l citie

s a

nd

lo

ca

l a

nd

re

gio

na

l

ag

en

cie

s in

de

ve

lop

ing

an

d im

ple

me

ntin

g e

ffic

ien

cy

pro

gra

ms th

at p

rovid

e in

ce

ntive

s a

nd

su

pp

ort

to

th

e

reg

ion

s c

usto

me

rs to

co

nse

rve

wa

ter

Active

ly s

up

po

rt th

e im

ple

me

nta

tio

n o

f lo

ca

l a

nd

reg

ion

al w

ate

r su

pp

ly p

lan

nin

g, p

roje

cts

an

d

pro

gra

ms.

• E

ffe

ctive

ly c

oo

rdin

ate

an

d in

tera

ct w

ith

MW

D s

taff

• E

ffe

ctive

ly im

ple

me

nt a

nd

ma

na

ge

th

e D

ry Y

ea

r Y

ield

pro

gra

m

• E

sta

blis

h a

nd

/or

ma

inta

in s

tro

ng

co

ord

ina

tio

n a

nd

pa

rtn

ers

hip

s w

ith

all

reg

ion

al sta

ke

ho

lde

rs

• M

ain

tain

, d

eve

lop

an

d/o

r im

pro

ve

th

e r

elia

bili

ty a

nd

ava

ilab

ility

of lo

ca

l w

ate

r su

pp

lies

• A

ctive

ly p

art

icip

ate

in

th

e d

eve

lop

me

nt o

f e

nh

an

ce

d

gro

un

dw

ate

r re

ch

arg

e w

ith

in th

e C

hin

o B

asin

• S

taff h

as b

ee

n m

ee

tin

g a

nd

wo

rkin

g w

ith

th

e A

ge

ncy's

me

mb

er

ag

en

cie

s o

n d

eve

lop

ing

a r

eg

ion

al su

mm

er

me

ssa

gin

g c

am

pa

ign

th

at w

ill in

co

rpo

rate

en

erg

y s

avin

gs

with

wa

ter

sa

vin

gs a

nd

to

he

lp a

llevia

te th

e p

ote

ntia

l fo

r

rolli

ng

bla

cko

uts

du

rin

g e

xtr

em

e h

ea

t e

pis

od

es.

• S

taff is c

urr

en

tly s

erv

ing

on

MW

D's

wa

ter

use

effic

ien

cy

an

nu

al p

rog

ram

ad

vis

ory

co

mm

itte

e th

at re

vie

ws e

xis

tin

g

pro

gra

ms a

nd

de

ve

lop

s n

ew

on

es to

be

ad

de

d to

th

e n

ext

fisca

l ye

ar's c

usto

me

r m

en

u o

f o

ptio

ns fo

r th

e s

ou

the

rn

Ca

lifo

rnia

re

gio

n.

• S

taff c

on

tin

ue

s to

atte

nd

th

e C

om

mitte

e &

Bo

ard

Me

etin

gs

an

d th

e R

ate

Re

fin

em

en

t/R

ep

len

ish

me

nt W

ork

gro

up

me

etin

gs a

t M

WD

.

• S

taff c

on

tin

ue

s to

ne

go

tia

te th

e D

ry Y

ea

r Y

ield

Pro

gra

m

with

MW

D. T

he

pa

rtic

ipa

nts

pro

po

sa

l (d

eve

lop

ed

in

Ma

rch

)

ha

s b

ee

n r

evie

we

d a

nd

co

mm

en

ted

on

by M

WD

. T

he

pa

rtic

ipa

nts

will

brin

g fin

al co

mm

en

ts to

th

e J

uly

me

etin

g,

follo

we

d b

y a

me

etin

g in

Au

gu

st w

ith

MW

D.

• S

taff c

on

tin

ue

s to

wo

rk w

ith

Wa

term

aste

r a

nd

pa

rtic

ipa

te in

the

de

ve

lop

me

nt o

f th

e G

rou

nd

wa

ter

Re

ch

arg

e M

aste

r P

lan

Up

da

te.

H. F

isc

al A

cc

ou

nta

bilit

y a

nd

Re

gu

lato

ry

Co

mp

lia

nc

e

H-2

Ma

inta

in a

sa

fe a

nd

he

alth

y w

ork

en

viro

nm

en

t

for

all

em

plo

ye

es c

on

sis

ten

t w

ith

fe

de

ral a

nd

sta

te

law

s a

nd

re

gu

latio

ns.

En

su

re A

ge

ncy r

ea

din

ess th

rou

gh

e

ffe

ctive

mo

nito

rin

g a

nd

pla

nn

ing

fo

r re

gio

na

l g

row

th a

nd

resu

lta

nt ca

pita

l e

xp

an

sio

n

• E

ffe

ctive

ly c

oo

rdin

ate

with

me

mb

er

ag

en

cie

s to

de

ve

lop

a

de

taile

d a

nd

accu

rate

Te

n Y

ea

r C

ap

ita

l Im

pro

ve

me

nt P

lan

• M

ain

tain

an

accu

rate

tra

ckin

g r

ep

ort

of se

rvic

e a

rea

bu

ildin

g

activity (

pro

jecte

d v

s. a

ctu

al) r

ep

ort

• E

nsu

re tr

ack a

nd

co

ord

ina

te a

ll a

ge

ncy e

nviro

nm

en

tal

pe

rmittin

g (

CE

QA

/NE

PA

, 4

01

, 4

04

an

d 1

60

0)

• D

urin

g th

e fo

urt

h q

ua

rte

r IE

UA

sta

ff fin

aliz

ed

th

e a

me

nd

ed

Exh

ibit J

an

d b

rou

gh

t it to

bo

th th

e T

ech

nic

al a

nd

Po

licy

Co

mm

itte

es fo

r re

vie

w. O

n J

un

e 1

9, 2

01

3, th

e B

oa

rd o

f

Dire

cto

rs u

na

min

aio

usly

ap

pro

ve

d th

e a

me

nd

ed

Exh

ibit J

afte

r a

pu

blic

co

mm

en

t h

ea

rin

g w

as h

eld

. T

he

am

en

de

d

Exh

ibit J

wa

s e

ffe

ctive

Ju

ly 1

, 2

01

3. S

taff c

on

tin

ue

d to

refin

e th

e d

ed

ica

ted

BA

R d

ata

ba

se

with

th

e E

SS

de

pa

rtm

en

t a

nd

co

llab

ora

ted

with

GIS

sta

ff to

ge

ne

rate

mo

nth

ly m

ap

s s

ho

win

g b

uild

ing

activity.

La

bo

rato

ryA

. O

pe

rati

on

al &

Ma

inte

na

nc

e E

ffic

ien

cy

A-5

Op

era

te tre

atm

en

t fa

cili

tie

s th

at m

ee

t a

ll

req

uire

d e

nviro

nm

en

tal la

ws a

nd

sta

nd

ard

s a

nd

pro

du

ce

be

ne

ficia

lly r

eu

sa

ble

co

mm

od

itie

s w

he

re

po

ssib

le

Effe

ctive

an

d a

ccu

rate

sa

mp

le a

na

lysis

an

d d

ata

co

llectio

n

• A

ch

ieve

le

ss th

an

1%

qu

alit

y c

on

tro

l fa

ilure

ra

te

• M

ee

t e

sta

blis

he

d tu

rna

rou

nd

tim

es >

99

% o

f th

e tim

e fo

r

co

mp

lian

ce

an

d >

95

% o

f th

e tim

e fo

r p

roce

ss c

on

tro

l

sa

mp

les.

• L

ess th

an

1%

qu

alit

y c

on

tro

l fa

ilure

ra

te m

et.

• T

urn

aro

un

d tim

es a

re m

et 9

7%

fo

r co

mp

lian

ce

an

d >

95

%

of th

e tim

e fo

r p

roce

ss c

on

tro

l sa

mp

les.

D. O

pe

rati

on

al &

Ma

inte

na

nc

e E

ffic

ien

cy

D-1

De

sig

n a

nd

im

ple

me

nt p

rog

ram

s w

hic

h im

pro

ve

the

kn

ow

led

ge

an

d s

kill

le

ve

ls o

f th

e A

ge

ncy’s

wo

rkfo

rce

.

Co

nd

uct la

bo

rato

ry in

terd

ep

art

me

nta

l tr

ain

ing

• C

on

du

ct a

nn

ua

l sa

mp

le c

olle

ctio

n tra

inin

g s

essio

ns to

Op

era

tio

ns a

nd

SC

&P

T in

Ma

y 2

01

3

• C

on

du

ct a

nn

ua

l L

ab

ora

tory

In

form

atio

n M

an

ag

em

en

t

Syste

m (

LIM

S)

tra

inin

g fo

r n

on

-la

bo

rato

ry u

se

rs in

Fe

bru

ary

20

13

• A

nn

ua

l sa

mp

le c

olle

ctio

n tra

inin

g s

essio

ns fo

r O

pe

ratio

ns

an

d P

T&

SC

are

sch

ed

ule

d fo

r A

pril 1

0, 2

01

3.

• A

nn

ua

l L

ab

ora

tory

In

form

atio

n M

an

ag

em

en

t S

yste

m

(LIM

S)

tra

inin

g fo

r n

on

-la

bo

rato

ry u

se

rs h

eld

in

Ma

y 2

01

3.

Pag

e 4

Exhib

it B

Dep

tD

ivis

ion

Go

al

Dep

art

men

t G

oal

Dep

art

men

t O

bje

cti

ves

Sta

tus

Inla

nd

Em

pir

e U

tiliti

es A

gen

cy

Go

als

an

d O

bje

cti

ve

s U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

Ag

en

cy

Ma

na

ge

me

nt

Div

isio

n

La

bo

rato

ryD

. O

pe

rati

on

al &

Ma

inte

na

nc

e E

ffic

ien

cy

D-2

De

vis

e a

nd

im

ple

me

nt o

pe

ratin

g s

tra

teg

ies

wh

ich

min

imiz

e c

osts

an

d o

ptim

ize

pro

du

ctivity

Ma

inta

in E

nviro

nm

en

tal L

ab

ora

tory

Ce

rtific

atio

n

Pro

gra

m (

EL

AP

) A

ccre

dita

tio

n

• 1

00

% c

om

plia

nce

with

Pe

rfo

rma

nce

Eva

lua

tio

n s

am

ple

s b

y

stu

dy c

losin

g d

ate

• C

on

du

ct a

nn

ua

l in

tern

al a

ud

it o

f p

roce

du

res a

nd

do

cu

me

nta

tio

n b

y J

an

. 1

, 2

01

3

• In

co

rpo

rate

ne

w a

na

lysis

me

tho

ds to

th

e IE

UA

la

bo

rato

rie

s

EL

AP

ce

rtific

atio

n, in

ord

er

to p

erf

orm

ad

ditio

na

l te

stin

g in

ho

use

by O

ct. 3

1, 2

01

2

• 1

00

% c

om

plia

nce

with

Pe

rfo

rma

nce

Eva

lua

tio

n s

am

ple

s

wa

s a

ch

eiv

ed

fo

r W

aste

Wa

ter

an

d D

rin

kin

g W

ate

r

sa

mp

les, co

mp

lete

d 1

0/3

0/1

2.

• In

tern

al a

ud

it o

f p

roce

du

res a

nd

do

cu

me

nta

tio

n is

co

mp

lete

d b

y J

an

. 1

0, 2

01

3.

• E

LA

P in

sp

ectio

n o

ccu

red

Ja

n. 1

6 &

17

, co

rre

ctive

actio

n

resp

on

se

fo

r a

co

up

le o

f fo

llow

-up

ite

ms w

as s

ub

mitte

d in

Ma

rch

, la

b is a

wa

itin

g fin

al le

tte

r fr

om

EL

AP

to

ad

d

ad

ditio

na

l te

st p

roce

du

res to

La

b's

ce

rtific

atio

n.

D. O

pe

rati

on

al &

Ma

inte

na

nc

e E

ffic

ien

cy

D-3

De

ve

lop

an

d im

ple

me

nt b

est m

ain

ten

an

ce

ma

na

ge

me

nt p

ractice

s th

at e

nsu

re o

ptim

al

relia

bili

ty, e

ffic

ien

cy a

nd

sa

fety

at a

ll fa

cili

tie

s

Effe

ctive

ly d

eve

lop

an

d c

on

du

ct d

ocu

me

nte

d

pro

ce

du

res a

nd

te

ch

no

log

y tra

inin

g

• C

on

du

ct 5

sp

ecific

pro

ce

du

res a

nd

te

ch

no

log

y tra

inin

g

tailg

ate

s p

er

ye

ar

• C

on

du

ct a

nn

ua

l re

vie

w o

f la

bo

rato

ry S

OP

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en

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d.

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alit

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nte

rpri

se S

yste

m S

erv

ices

depart

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taff

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p a

dditio

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hro

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rysta

l R

eport

soft

ware

as a

supple

ment

to t

he s

tandard

SA

P

report

s t

o p

rovid

e e

nd u

sers

with m

ore

eff

ective a

naly

tical to

ols

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ple

report

s t

o d

evelo

p inclu

des:

labor

dis

trib

ution s

um

mary

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sum

mary

by

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cente

r or

by c

ost

ele

ments

, w

eekly

cash s

um

mary

, pla

n v

s.

actu

al

com

pari

son,

etc

. (T

he a

bove s

upport

s t

he A

gency’s

Fin

ancia

l P

olicy,

under

the s

ub-s

ection o

f A

uditin

g,

Accounting,

and F

inancia

l R

eport

ing)

• W

ork

ed w

ith M

ain

tenance G

roup in u

pdating t

he c

hanges in

cost

cente

rs a

t a h

igher

level and t

he r

espective b

udget

for

FY

2013/1

4

•

Uplo

aded t

he F

Y 2

013/1

4 O

&M

budget

and p

roje

cts

budget

Str

ength

en t

he G

rant

Managem

ent

pro

cess.

• C

ontinue t

o e

valu

ate

the S

AP

Gra

nts

Managem

ent

(GM

) m

odule

to p

repare

for

full im

ple

menta

tion s

tart

ing J

uly

2013

• E

sta

blish a

focus t

ask t

eam

to a

ssis

t in

the e

valu

ation o

f th

e G

M m

odule

and o

vera

ll g

rants

adm

inis

tration p

rocess;

the t

ask t

eam

will consis

t of

key

sta

kehold

ers

fro

m p

roje

ct

managem

ent,

contr

acts

managem

ent,

accounting

and b

illing,

and E

SS

Busin

ess A

naly

sts

to e

nsure

key inte

gra

tion p

oin

ts a

re

addre

ssed e

ffectively

• D

ocum

ent

gra

nts

adm

inis

tration S

OP

by J

une 2

013 f

ollow

ing t

he

com

ple

tion o

f th

e G

M m

odule

im

ple

menta

tion

• C

ontinue t

o m

ain

tain

centr

alized g

rant

contr

act

filing s

yste

m f

or

both

the

hard

copy a

nd e

lectr

onic

vers

ion g

rant

docum

ents

• G

rants

sta

ff c

ontinued w

ork

ing w

ith t

he B

IS D

epart

ment

on

the S

AP

Gra

nts

Module

enhancem

ents

. A

dditio

nal w

ork

is

schedule

d a

fter

the B

IS D

epart

ment

com

ple

tes t

he S

AP

HC

M

payro

ll m

odule

.

• O

nce t

he S

AP

Gra

nts

Module

im

ple

menta

tion is c

om

ple

ted,

the G

rants

sta

ff w

ill sta

rt u

sin

g t

he G

rant

Module

for

billing a

nd

com

mence t

he S

OP

com

pilation p

rocess f

or

Agency g

rant

adm

inis

tration.

C.

Rate

Sta

bil

izati

on

an

d C

ost

Eff

ecti

ven

ess

C-2

Str

ive t

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ain

tain

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table

rate

str

uctu

re w

hile e

nsuri

ng

that

rate

incre

ases a

re r

easonable

and justified.

Budgeting a

nd B

udgeta

ry C

ontr

ol -

the

depart

ment

will continue t

o a

ssum

e t

he

leadin

g r

ole

and e

nsure

budget

monitori

ng,

tim

ely

com

ple

tion a

nd a

doption o

f th

e

Agency's

annual budget.

• F

urt

her

develo

p t

he 1

0 y

ear

financia

l m

odel to

str

eam

line t

he L

ong R

ange

Pla

n o

f F

inance r

evis

ion p

rocess

• Id

entify

a r

ate

str

uctu

re t

hat

ensure

s r

ate

incre

ases a

re e

quitable

and

support

s t

he A

gency’s

level of

serv

ice

• C

ontinue t

o w

ork

with t

he c

onsultants

in t

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evelo

pm

ent

of

the L

ong R

ange P

lan o

f F

inance (

LR

PF

) m

odel and p

rovid

ed

them

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Y 2

013/1

4 O

&M

and T

YC

IP b

udget

and f

ore

cast

data

, and k

ey f

inancia

l assum

ptions,

dri

vers

and f

acto

rs

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Rate

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bil

izati

on

an

d C

ost

Eff

ecti

ven

ess

C-3

Aggre

ssiv

ely

seek g

rant

fundin

g a

nd S

tate

Revolv

ing

Fund low

inte

rest

loans a

s a

supple

menta

ry r

evenue s

ourc

e t

o

finance c

apital pro

jects

.

Focus o

n A

meri

can R

ecovery

and

Rein

vestm

ent

Act

(AR

RA

) G

rant

and S

RF

loan f

undin

g o

pport

unitie

s f

or

Agency

capital pro

jects

, and e

nsure

com

pliance,

accura

te r

ecord

keepin

g a

nd t

imely

subm

itta

l of

applications a

nd invoic

es.

• M

onitor

the p

erf

orm

ance o

f gra

nt

and S

RF

loan f

undin

g t

o e

nsure

full g

rant

com

pliance w

ith S

tate

and F

edera

l gra

nto

r agencie

s

• P

rovid

e n

otification t

o E

xecutive M

anagem

ent,

Depart

ment

Managers

, and

Pro

ject

Managers

for

possib

le g

rant

fundin

g s

ourc

es

• A

ssis

t A

gency m

anagem

ent

and s

taff

to u

nders

tand g

rant

com

pliance

requir

em

ents

• F

unction a

s t

he lead g

roup in b

illing a

nd c

ollection t

asks o

f th

e M

WD

LP

P

Rebate

pro

gra

m a

nd t

he D

WR

Urb

an D

rought

Assis

tance G

rant

pro

gra

m

• M

ain

tain

a g

rant

managem

ent

data

base,

update

the g

rant

sta

tus r

eport

month

ly,

and p

repare

a m

onth

ly G

enera

l M

anager’s R

eport

on g

rants

• S

WR

CB

- S

ubm

itte

d a

revis

ed S

RF

loan a

nd g

rant

application

to t

he S

WR

CB

for

the C

entr

al/W

ineville

Recycle

d W

ate

r

Dis

trib

ution P

roje

ct.

The r

evis

ed a

pplication incre

ased t

he t

ota

l

estim

ate

d p

roje

ct

cost

from

$25 m

illion t

o $

30.5

million.

This

application inclu

des a

$4 m

illion g

rant.

• S

uccessfu

lly c

oord

inate

d a

fin

al pro

ject

inspection w

ith t

he

SW

RC

B f

or

the R

P1-D

ew

ate

ring F

acility E

xpansio

n P

roje

ct

SR

F L

oan.

The A

gency f

ully u

tilized 1

00%

of

the A

RR

A

fundin

g.

• C

om

ple

ted t

imely

filin

g o

f th

e A

RR

A F

edera

l and S

tate

cost

report

s.

• O

n-g

oin

g s

upport

of

the

IEU

A A

dm

inis

tration o

f C

DA

Califo

rnia

Depart

ment

of

Public H

ealth $

52 M

illion P

rop 5

0

Gra

nt

for

the C

DA

III

Expansio

n P

roje

ct.

The f

irst

gra

nt

cla

im

invoic

e w

ill be s

ubm

itte

d t

o t

he C

DP

H in A

ugust

2013 in t

he

am

ount

of

$7 m

illion f

or

pla

nnin

g,

desig

n,

adm

inis

tration a

nd

constr

uction c

osts

incurr

ed s

ince M

arc

h 2

005.

• O

ngoin

g s

upport

of

the A

gency's

exte

rnal gra

nts

fundin

g

needs f

or

the A

gency's

Recycle

d W

ate

r, G

roundw

ate

r

Recharg

e,

SC

AD

A S

yste

m U

pgra

des,

Waste

wate

r T

reatm

ent.

Opera

ting L

abora

tory

and t

he "

Goin

g G

ridle

ss"

Task F

orc

e

Pro

gra

ms.

D.

Op

era

tio

ns &

Main

ten

an

ce E

ffic

ien

cy

D-2

Devis

e a

nd im

ple

ment

opera

ting s

trate

gie

s w

hic

h

min

imiz

e c

osts

and o

ptim

ize p

roductivity.

Enhance t

he B

udget

pre

para

tion p

rocess.

• W

ork

with B

usin

ess A

naly

st

and k

ey s

ubje

ct

matt

er

expert

s t

o im

pro

ve

functionality

and r

eport

ing o

f th

e B

udget

Pre

para

tion m

odule

• E

valu

ate

the labor

and e

xpense a

llocation p

rocess t

o s

implify

the p

rocess

and levera

ge s

yste

m f

unctionality

where

available

• E

valu

ate

the a

ssessm

ent

cycle

pro

cess t

o incorp

ora

te s

tatistical data

in t

he

dis

trib

ution o

f expense a

llocation

• R

evie

wed w

ith t

he B

usin

ess A

naly

st

to p

repare

for

the u

pdate

on F

Y 2

013/1

4 w

ages b

udget

allocation a

nd t

he r

espective

assessm

ent

cycle

pro

cess,

due t

o c

hanges in t

he p

ayro

ll (

HC

M)

syste

m

E.

Str

ate

gic

Pla

nn

ing

& C

ap

ital

Imp

lem

en

tati

on

E-2

Update

the L

ong R

ange P

lan o

f F

inance c

onsis

tent

with

the 1

0 Y

ear

CIP

to a

dequate

ly p

repare

for

futu

re g

row

th.

Update

s s

hould

be b

ased o

n a

collabora

tive p

rocess a

nd

should

be w

idely

dis

sem

inate

d.

Str

ate

gic

Fin

ancia

l P

lannin

g –

update

the

long r

ange f

inancia

l pla

n t

o r

eflect

curr

ent

assum

ptions a

nd c

onditio

ns.

• F

urt

her

develo

p t

he 1

0 y

ear

financia

l m

odel to

str

eam

line t

he L

ong R

ange

Pla

n o

f F

inance r

evis

ion p

rocess

• Id

entify

a r

ate

str

uctu

re t

hat

ensure

s r

ate

incre

ases a

re e

quitable

and

support

s t

he A

gency’s

level of

serv

ice

• P

resente

d t

he F

Y 2

013/1

4 B

udget

and T

YC

IP t

o t

he R

egio

nal

Com

mitte

es a

nd t

o t

he I

EU

A in J

une.

• C

ontinue t

o p

rovid

e s

upport

to P

retr

eatm

ent

and S

ourc

e

Contr

ol on t

he r

ate

str

uctu

re s

cenari

os a

nd p

roposals

for

the

NR

W N

ort

h s

yste

m inclu

din

g t

he C

SD

LA

C 4

Rs r

ela

ted c

osts

• R

equeste

d a

ll d

epart

ments

to p

rovid

e input

on v

ari

ous

sections o

f th

e F

Y 2

013/1

4 b

udget

docum

ent;

pro

gra

m f

unds,

depart

ments

, capital pro

jects

, etc

.

G.

Inte

rag

en

cy R

ela

tio

nsh

ips a

nd

Co

mm

un

ity

Part

ners

hip

s

G-1

Pro

mote

and s

usta

in e

ffective c

om

munic

ation b

etw

een

the A

gency a

nd its

sta

kehold

ers

thro

ugh t

he u

se o

f vari

ous

media

, in

clu

din

g t

he A

gency's

website

Exte

rnal F

inancia

l and A

ccounting S

erv

ices

– p

rovid

e f

ull f

inancia

l and a

ccounting

serv

ices t

o t

wo J

oin

t P

ow

ers

Auth

ori

ties

• W

ork

with B

oard

of

Dir

ecto

rs a

nd E

xecutive M

anagem

ent

to u

pdate

targ

et

reserv

es levels

and r

eport

sta

tus o

n a

quart

erl

y b

asis

• P

resente

d t

o t

he I

EU

A B

oard

of

the D

irecto

rs,

the F

Y 2

013/1

4

Opera

ting B

udget

and C

apital Im

pro

vem

ent

Pla

n o

n I

EU

A,

IER

CA

, and S

AW

PA

in

May a

nd J

une 2

013

H.

Fis

cal

Acco

un

tab

ilit

y &

Reg

ula

tory

Co

mp

lian

ce

H-5

Requir

e t

he h

ighest

levels

of

fiscal accounta

bility f

or

all

Agency f

inancia

l tr

ansactions a

nd r

ecord

s.

Exte

rnal F

inancia

l and A

ccounting S

erv

ices

– p

rovid

e f

ull f

inancia

l and a

ccounting

serv

ices t

o t

wo J

oin

t P

ow

ers

Auth

ori

ties.

• M

onitor

daily c

ash b

ala

nces t

o m

inim

ize b

ank s

erv

ice c

harg

es a

nd

maxim

ize inte

rest

earn

ings

• E

nsure

month

ly r

econcilia

tions a

re p

erf

orm

ed o

n a

ll b

ank a

ccounts

• C

onfirm

account

bala

nces a

re a

ccura

tely

report

ed in t

he T

reasure

r’s R

eport

of

Fin

ancia

l A

ffair

s

• A

ssis

ted a

nd c

oord

inate

d w

ith C

DA

sta

ff in t

he g

radual

transitio

n o

f th

e b

ankin

g,

cash a

nd investm

ent

managem

ent

responis

bilitie

s f

rom

IE

UA

to C

DA

•

Com

ple

ted t

he m

onth

ly F

inancia

l A

ffair

s r

eport

s o

n t

ime a

nd

pro

vid

ed p

resenta

tion o

n I

EU

A investm

ent

hig

htlig

hts

and

yie

lds c

om

pari

son t

o t

he F

inance,

Legal, a

nd A

dm

inis

tration

Com

mitte

e e

ach m

onth

.

B.

Tech

no

log

ical

Inn

ovati

on

B-2

Ensure

the w

ork

forc

e is p

roductive a

nd e

ffic

ient,

"w

ork

s

sm

art

er"

by e

mplo

yin

g c

urr

ent

technolo

gic

al enhancem

ents

inclu

din

g u

se o

f th

e inte

rnet

and w

eb b

ased p

roducts

.

Inla

nd

Em

pir

e U

tiliti

es A

gen

cy

Go

als

an

d O

bje

cti

ve

s U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

Fin

an

ce

Div

isio

n

Page 7

Exhib

it B

De

pt

Div

isio

n G

oal

Dep

art

men

t G

oal

Dep

art

men

t O

bje

cti

ves

Sta

tus

Inla

nd

Em

pir

e U

tiliti

es A

gen

cy

Go

als

an

d O

bje

cti

ve

s U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

Fin

an

ce

Div

isio

n

B.

Tech

no

log

ical

Inn

ovati

on

B-1

Explo

re,

purs

ue a

nd im

ple

ment

innovative t

echnolo

gy w

ith a

cost

eff

ective a

ppro

ach t

o o

pera

ting p

ractices a

nd

adm

inis

trative f

unctions

Repla

ce t

he c

urr

ent

payro

ll s

yste

m•

Develo

p a

pla

n t

o s

uccessfu

lly r

epla

ce t

he legacy p

ayro

ll s

yste

m b

y A

pri

l,

2013

• Im

ple

menta

tion o

f new

SA

P p

ayro

ll c

om

ple

ted.

G.

Inte

rag

en

cy R

ela

tio

nsh

ips a

nd

Co

mm

un

ity

Part

ners

hip

s

G-1

Pro

mote

and s

usta

in e

ffective c

om

munic

ation b

etw

een

the A

gency a

nd its

sta

kehold

ers

thro

ugh t

he u

se o

f vari

ous

media

, in

clu

din

g t

he A

gency's

website

Exte

rnal F

inancia

l and A

ccounting S

erv

ices

– p

rovid

e f

ull f

inancia

l and a

ccounting

serv

ices t

o t

wo J

oin

t P

ow

ers

Auth

ori

ties.

• C

om

ple

te a

nnual audit o

f both

Chin

o B

asin

Desalter

Auth

ori

ty a

nd I

nla

nd

Em

pir

e R

egio

nal C

om

posting A

uth

ori

ty b

y N

ovem

ber

30,

2012

• C

om

ple

te A

nnual F

inancia

l R

eport

s f

or

both

entities b

y J

anuary

31,

2013

• C

DA

and R

CA

annual financia

l re

port

s c

om

ple

ted o

n t

ime

and w

ithout

opin

ion f

rom

exte

rnal auditors

.

H.

Fis

cal

Acco

un

tab

ilit

y &

Reg

ula

tory

Co

mp

lian

ce

H-5

Requir

e t

he h

ighest

levels

of

fiscal accounta

bility f

or

all

Agency f

inancia

l tr

ansactions a

nd r

ecord

s.

Fin

ancia

l and A

ccounting S

erv

ices –

pro

vid

e a

ccounting s

erv

ices t

o a

ll a

gency

depart

ments

.

• C

om

ple

te F

Y 2

011/1

2 a

udit o

f In

land E

mpir

e U

tilities A

gency b

y N

ovem

ber

30,

2012

• C

om

ple

te a

nd issue C

om

pre

hensiv

e A

nnual F

inancia

l R

eport

by D

ecem

ber

21,

2012

• R

eceiv

e G

FO

A C

AF

R a

ward

for

FY

2012/1

3

• IE

UA

Annual financia

l re

port

was c

om

ple

ted o

n t

ime,

with n

o

opin

ion f

rom

exte

rnal auditors

. O

n J

une 1

4 G

FO

A n

otified t

hat

FY

2011/1

2 C

AF

R d

eserv

ed G

FO

A a

ward

.

I. S

taff

Tra

inin

g,

Develo

pm

en

t, a

nd

Well

bein

g

I-3 E

ncoura

ge a

nd m

ain

tain

a h

ighly

motivate

d a

nd t

rain

ed

sta

ff.

Sta

ff T

rain

ing t

o d

evelo

p a

div

ers

e a

nd

qualified w

ork

forc

e.

• Levera

ge S

AP

and o

ther

technolo

gy t

o e

nhance b

usin

ess p

rocesses

• C

ontinue c

ross t

rain

ing p

lan

• C

om

ple

te e

ach s

taff

’s indiv

idualized t

rain

ing p

rogra

m u

sin

g M

indle

ader

pro

gra

m b

y N

ovem

ber

30,

2012

• C

ross t

rain

ing o

n n

ew

SA

P p

ayro

ll.

Tra

inin

g in n

ew

GA

SB

requir

em

ents

for

FY

12/1

3.

B.

Tech

no

log

ical

Inn

ovati

on

B-1

Explo

re,

purs

ue,

and im

ple

ment

innovative t

echnolo

gy

with a

cost

eff

ective a

ppro

ach t

o o

pera

ting p

ractices a

nd

adm

inis

trative f

unctions

Identify

new

contr

acting a

nd c

ost

conta

inm

ent

opport

unitie

s t

hro

ugh

str

eam

lined p

rocure

ment

busin

ess

pro

cesses.

• In

collabora

tion w

ith E

SS

, im

ple

ment

a b

usin

ess p

rocess e

nhancem

ent

to

str

eam

line t

he p

rocess b

y N

ovem

ber

1,

2012,

thus r

educin

g t

he c

ost

to

pro

cess p

rocure

ments

• F

urt

her

auto

mate

online s

olicitation a

nd a

dm

inis

trative p

rocesses t

hat

captu

re a

ll c

ritical ste

ps,

from

posting t

o a

ward

Sta

kehold

er

meetings c

onducte

d t

o r

evie

w P

2P

Consultant's

findin

gs a

nd s

um

mary

recom

mendations.

In c

ollabora

tion w

ith

BIS

, O

CI

functionality

com

ple

ted a

nd C

AP

is identify

ing

additio

nal vendor

cata

logs f

or

connection.

Vesta

's p

rim

ary

recom

mendation f

or

mate

rial m

aste

r update

is c

urr

ently o

n

hold

pendin

g a

dditio

nal data

collection o

n h

ighest

use m

ate

rials

to r

educe c

ost

for

the u

pdate

.

Pro

vid

e t

imely

, eff

icie

nt,

and c

ost

eff

ective

managem

ent

of

supply

, serv

ice a

nd s

upport

requir

em

ents

.

• M

ain

tain

Avera

ge p

rocessin

g t

ime w

ithin

CA

P’s

published s

erv

ice levels

obje

ctives >

95%

• M

ate

rials

are

receiv

ed o

n o

r befo

re t

he R

equesto

r’s n

eed-b

y d

ate

> 8

0%

of

tim

e

• C

ontr

acts

are

within

audit c

om

pliance >

95%

Appro

xim

ate

ly 9

0 p

erc

ent

of

purc

hase o

rders

were

issued

duri

ng F

Y 2

013/1

4 w

ere

pro

cessed w

ithin

CA

Ps s

erv

ice level

obje

ctives lead-t

ime.

Furt

her

str

eam

line t

he b

usin

ess p

rocess a

nd

achie

ve g

reate

r com

pliance w

ith

requis

itio

nin

g r

equir

em

ents

.

• E

nhance e

nd u

ser

train

ing t

o im

pro

ve t

he q

uality

of

purc

hasin

g d

ata

ente

red f

or

a 1

5%

reduction in p

rocess e

xceptions f

or

follow

-up

• In

vestigate

new

technolo

gie

s t

hat

will fu

rther

str

eam

line t

he b

usin

ess

pro

cess w

ithin

the e

sta

blished p

rocess r

ule

s

• P

rocure

ment

Ord

inance t

rain

ing f

or

key s

takehold

ers

has

been c

om

ple

ted.

Upon B

oard

appro

val of

the u

pdate

d/r

evis

ed

Pro

cure

ment

Ord

inance (

No.

95),

sta

ff w

ill schedule

refr

esher

train

ing.

• S

ubje

ct

to a

ppro

val of

the r

evis

ed P

rocure

ment

Ord

inance,

E.

Str

ate

gic

Pla

nn

ing

& C

ap

ital

Imp

lem

en

tati

on

E-5

Pro

mote

contr

acting o

pport

unitie

s w

hic

h r

ecogniz

e t

he

div

ers

ity o

f th

e a

rea s

erv

ed t

hro

ugh t

he u

se o

f appro

pri

ate

tools

inclu

din

g r

ele

vant

contr

act

soft

ware

to t

rack d

ivers

ity

results a

nd a

ggre

ssiv

e o

utr

each e

ffort

s

Optim

ize c

usto

mer

serv

ice b

y e

nsuri

ng

alignm

ent

and m

anagem

ent

of

core

pro

cure

ment

busin

ess f

unctions,

role

s a

nd

responsib

ilitie

s

• E

sta

blish a

str

ate

gic

pla

n a

nd o

bta

in e

xecutive leaders

hip

and s

takehold

er

buy-i

n

• D

em

onstr

ate

an incre

ase in s

erv

ice level as m

easure

d b

y t

he C

usto

mer

Satisfa

ction S

urv

ey r

esults o

ver

the p

revio

us y

ear,

as w

ell a

s o

ngoin

g

custo

mer

feedback

• E

nhance inte

rdepart

menta

l outr

each b

y incre

asin

g t

he f

requency a

nd t

ime

spent

in t

he f

ield

by m

anagem

ent

and s

uperv

isio

n

• C

AP

's S

ix-P

oin

t P

lan d

esig

ned t

o im

pro

ve inte

rdepart

menta

l

coord

ination a

nd c

oopera

tion w

as p

resente

d t

o E

xecutive a

nd

Main

tenance m

anagem

ent

July

2012.

CA

P r

em

ain

s o

n t

rack,

work

ing t

he p

lan.

• I

ssuance o

f th

e c

usto

mer

satisfa

ction s

urv

ey h

as b

een

pla

ced o

n h

old

until F

Y 2

013/1

4.

• S

uperv

isio

n a

nd M

anagm

ent

continue t

o m

eet

with

Main

tenance M

anagem

ent

weekly

to d

iscuss u

pcom

ing

requir

em

ents

, is

sues,

etc

. U

pon M

ain

tenance s

taff

relo

cating t

o

the n

ew

ly p

rocure

d o

ffic

e t

railer,

additio

nal C

AP

sta

ff w

ill

com

mence o

utr

each e

ffort

s.

G.

Inte

rag

en

cy R

ela

tio

nsh

ips a

nd

Co

mm

un

ity

Part

ners

hip

s

G-1

Pro

mote

and s

usta

in e

ffective c

om

munic

ation b

etw

een

the A

gency a

nd its

sta

kehold

ers

thro

ugh t

he u

se o

f vari

ous

media

, in

clu

din

g t

he A

gency's

website

Incre

ase c

om

petition t

o e

xerc

ise f

iscal

responsib

ility a

nd c

ontr

ol of

Agency

expenses

• T

hro

ugh t

he c

om

petitive s

olicitation p

rocess,

aw

ard

to t

he b

est

valu

e

sourc

e o

f supply

, th

us r

educin

g o

vera

ll c

ost

to t

he A

gency

Realized a

tota

l of

appro

xim

ate

ly $

164,6

52 c

ost

savin

gs f

or

FY

2013/1

4.

H.

Fis

cal

Acco

un

tab

ilit

y a

nd

Reg

ula

tory

Co

mp

lian

ce

H-6

Pro

mote

eff

ective a

nd e

thic

al contr

act

and p

rocure

ment

pro

cesses,

pro

cedure

s,

and p

ractices c

onsis

tent

with A

gency

policy a

nd p

ublic law

Com

mensura

te w

ith t

he n

um

ber

of

assig

ned

cellula

r and s

mart

phones,

decre

ase

expenditure

s f

or

serv

ice b

y a

t le

ast

5%

• C

onduct

peri

odic

analy

sis

of

indiv

idual pla

ns,

identify

ing o

pport

unitie

s t

o

make c

hanges c

om

mensura

te w

ith u

sage

• R

evie

w m

onth

ly s

tate

ments

to e

nsure

accura

cy,

identify

ing e

xceptions

• K

eep a

bre

ast

of

pro

motional opport

unitie

s o

ffere

d

• P

rovid

e q

uart

erl

y a

nd a

nnual re

port

s t

o e

xecutive m

anagem

ent

and t

he

Board

, re

spectively

Sta

ff c

ontinues t

o c

losely

monitor

cellula

r and s

mart

phone

spend,

adju

sting indiv

idual pla

ns a

ccord

ingly

. D

espite t

he

transitio

n f

rom

cellula

r to

sm

art

phones in r

ecent

years

, year-

to-

date

expenditure

s r

em

ain

belo

w b

udget

and w

ell u

nder

the

peak F

Y 2

007/2

008 s

pend.

H.

Fis

cal

Acco

un

tab

ilit

y a

nd

Reg

ula

tory

Co

mp

lian

ce

H-3

Safe

guard

Agency a

ssets

with p

rudent

risk m

anagem

ent

policie

s a

nd s

trate

gie

s

Pro

vid

e e

ffective a

dm

inis

tration o

f assig

ned

contr

acts

, ensuri

ng c

om

pliance w

ith t

erm

s

and c

onditio

ns.

• A

s r

equir

ed,

facilitate

contr

act

kic

koff

meetings w

ith k

ey (

inte

rnal/exte

rnal)

sta

kehold

ers

• R

outinely

solicit s

takehold

er

feedback t

o g

auge s

atisfa

ction w

ith c

ontr

acto

r

perf

orm

ance,

identify

pro

ble

ms r

equir

ing c

orr

ective a

ction,

etc

.

• P

erf

orm

quart

erl

y f

ield

inspections t

o e

nsure

perf

orm

ance s

tandard

s a

re

adhere

d t

o.

Pro

vid

e q

uality

assura

nce r

eport

s,

as r

equir

ed

Thro

ugh o

utr

each e

ffort

s a

nd f

requent

inte

raction w

ith s

taff

, th

e

monitori

ng o

f contr

acto

r perf

orm

ance is o

ngoin

g.

When

peri

odic

pro

ble

ms o

r is

sues a

irse,

every

reasonable

eff

ort

is

made t

o e

nsure

corr

ective a

ction is t

aken.

The r

esponsib

ility

for

quart

erl

y f

ield

inspections w

as t

ransfe

red t

o t

he P

M's

within

the S

afe

ty,

Ris

k,

and S

upport

Serv

ices D

epart

ment,

eff

ective

Septe

mber

2012.

B.

Tech

no

log

ical

Inn

ovati

on

B-2

Ensure

the w

ork

forc

e is p

roductive a

nd e

ffic

ient

--“w

ork

s

sm

art

er”

-- b

y e

mplo

yin

g c

urr

ent

technolo

gic

al enhancem

ents

inclu

din

g u

se o

f th

e inte

rnet

and w

eb b

ased p

roducts

.

Co

ntr

acts

&

Pro

cu

rem

en

t

Fis

cal

Man

ag

em

en

t

Page 8

Exhib

it B

De

pt

Div

isio

n G

oal

Dep

art

men

t G

oal

Dep

art

men

t O

bje

cti

ves

Sta

tus

Inla

nd

Em

pir

e U

tiliti

es A

gen

cy

Go

als

an

d O

bje

cti

ve

s U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

Fin

an

ce

Div

isio

n

Bu

sin

ess

Info

rmati

on

Serv

ices

B.

Tech

no

log

ical

Inn

ovati

on

B-3

Utilize I

T-r

ich e

quip

ment

and d

evic

es f

or

asset

managem

ent

str

ate

gie

s,

opera

ting a

nd m

ain

tenance p

ractices

whic

h r

esult in c

ost

conta

inm

ent

and im

pro

ved c

usto

mer

serv

ice.

Pro

vid

e A

gency u

sers

reliable

infr

om

ation

syste

ms,

pro

vid

ing h

igh p

erf

orm

ance

applications a

nd d

ata

inte

gri

ty

• R

evie

w S

AP

syste

m p

erf

orm

ance, gro

wth

, &

syste

m c

apacity s

tatu

s. Identify

risks a

nd m

itig

ation p

lans. D

evelo

p q

uart

erly p

erf

orm

ance a

naly

sis

report

s.

• M

onitor

syste

m f

or

com

plia

nce w

ith s

ecurity

and s

yste

m m

anagem

ent best

pra

ctices. D

evelo

p q

uart

erly a

ssessm

ent and a

ction p

lan.

• E

nsure

syste

m s

tabili

ty, ongoin

g v

endor

pro

duct support

, and e

nable

Agency to

take a

dvanta

ge o

f new

pro

duct enhancem

ents

and f

unctionalit

y. P

erf

orm

periodic

(typic

ally

1-2

per

year)

vendor

vers

ion u

pgra

des to S

AP

& E

SR

I/G

IS.

• D

evelo

p a

ssessm

ent of

data

base g

row

th a

nd p

ut in

pla

ce a

managem

ent pla

n,

inclu

din

g c

onsid

ering im

ple

menta

tion o

f an a

rchiv

ing p

roje

ct pla

n.

• D

evelo

p a

data

govern

ance b

usin

ess c

ase a

nd p

lan.

• S

AP

vers

ion u

pgra

de c

om

ple

ted.

• C

om

ple

ted U

pgra

de &

HC

M P

roje

ct

Quality

Check a

nd

identified c

ritical pre

-golive a

nd p

ost-

golive u

pdate

s t

o a

pply

.

Pre

-go liv

e u

pdate

s a

pplied.

Post

go-l

ive u

pdate

s f

or

HC

M a

re

pla

nned a

fter

myP

T p

roje

ct

com

ple

ted a

nd s

yste

m m

oved t

o

regula

r support

envir

onm

ent

(May).

• D

ata

base g

row

th a

ssessed a

nd c

apacity d

ete

rmin

ed t

o b

e

suff

icie

nt

for

pro

duction s

yste

m t

hro

ugh F

Y14.

Will re

assess in

Decem

ber

2013 r

ela

tive t

o g

row

th d

riven b

y n

ew

HC

M s

yste

m

and p

ayro

ll.

• D

ata

govern

ance a

ssessm

ent

rela

tive t

o p

rocure

ment

is b

ein

g

inclu

ded in P

rocure

-to-P

ay p

rocess a

naly

sis

and r

oadm

ap.

• In

pro

cess o

f im

ple

menting n

ew

securi

ty f

ixes p

rovid

ed b

y

SA

P (

to b

e c

om

ple

ted b

y 7

/19).

• Im

ple

menting m

onth

ly s

ecuri

ty n

ote

revie

w p

ractice.

B.

Tech

no

log

ical

Inn

ovati

on

B-4

Develo

p a

nd p

eri

odic

ally m

onitor

a s

trate

gic

technolo

gy

pla

n t

o s

tay a

bre

ast

of

new

develo

pm

ents

and t

o e

nsure

that

info

rmation t

echnolo

gy a

nd a

uto

mation im

pact

all a

reas o

f th

e

Agency’s

busin

ess a

nd o

pera

tions.

Ensure

that

the A

gency's

info

rmation a

ssets

and s

yste

ms a

re p

roperl

y s

afe

guard

ed f

rom

inappro

pri

ate

use a

nd a

ccess,

pro

tecte

d

from

dis

aste

rs,

and a

vailable

to c

onfo

rm t

o

public info

rmation a

ccess r

ights

.

• D

evelo

p a

naly

sis

and im

ple

ment

safe

guard

s t

o lim

it a

ccess t

o s

ensitiv

e

hum

an r

esourc

es info

rmation a

s p

art

of

the im

ple

menta

tion o

f th

e n

ew

hum

an c

apital m

anagem

ent

and p

ayro

ll s

yste

ms (

by J

anuary

2013).

• D

evelo

p n

ew

SA

P u

ser

role

s in o

rder

to c

reate

a m

ore

focused s

et

of

requir

ed t

ransactions (

pro

ject

to b

e d

one incre

menta

lly a

nd c

om

ple

ted b

y

June 2

013).

• H

R d

ata

securi

ty p

lannin

g inclu

ded in H

CM

/Payro

ll p

roje

ct

activitie

s.

Sta

ff t

rain

ed in b

oth

"scra

mbling"

sensitiv

e d

ata

on

non P

roduction s

yste

m a

nd a

lso d

evelo

pin

g S

tructu

ral

Auth

ori

zations t

hat

consid

er

both

the u

ser's r

ole

and w

here

they

are

locate

d in t

he o

rganiz

ation s

tructu

re (

e.g

., F

inance v

s.

Ops.)

N

ew

securi

ty a

ppro

ach im

ple

mente

d a

s p

art

of

the

myP

T p

roje

c.t

• N

ew

SA

P u

ser

role

s c

reate

d f

or

the m

ain

tenance d

epart

ment

sta

ff.

Will be d

eplo

yed f

or

use w

ith n

ew

easy t

o u

se S

AP

application inte

rface.

Main

tenance P

lanners

are

curr

ently

usin

g t

he n

ew

role

s a

nd inte

rface.

Oth

er

main

tenance s

taff

to

begin

usin

g a

fter

HC

M p

roje

ct

goes liv

e a

nd c

hanges t

o t

he

syste

m c

an b

e im

ple

mente

d w

ithout

endangeri

ng m

yP

T p

roje

ct

functions.

Aft

er

rolled o

ut

in M

ain

tenance,

new

role

s w

ill be

develo

ped f

or

oth

er

depart

ments

and u

ser

role

s,

e.g

.,

Opera

tions,

C.

Rate

Sta

bil

izati

on

an

d C

ost

Eff

ecti

ven

ess

C-3

Aggre

ssiv

ely

seek g

rant

fundin

g a

nd S

tate

Revolv

ing

Fund low

inte

rest

loans a

s a

supple

menta

ry r

evenue s

ourc

es

to f

inance c

apital pro

jects

Facilitate

Agency o

pera

tional perf

orm

ance

thro

ugh a

ppro

pri

ate

and c

ost

eff

ective u

se

of

evolv

ing info

rmation t

echnolo

gie

s a

nd

pra

cticie

s

• R

oll o

ut

SA

P N

etW

eaver

Busin

ess C

lient

technolo

gy A

gency-w

ide t

o

pro

vid

e a

n e

asie

r to

use inte

rface t

o S

AP

• Im

ple

ment

enhancem

ents

to s

tream

line G

rants

expense c

ert

ific

ation

function

• S

AP

NetW

eaver

Busin

ess C

lient

pilot

on t

rack.

Desig

n a

nd

testing c

om

ple

ted.

Initia

l ro

llout

to M

ain

tenance p

lanners

occurr

ed in O

cto

ber.

N

ext

phase t

o o

ccur

as p

art

of

the m

yP

T

rollout

of

Em

plo

yee &

Manager

Self S

erv

ice.

• N

ow

that

myP

T p

roje

ct

has b

een im

ple

mente

d,

work

ing w

ith

Main

tenance D

ept.

on n

ew

role

s t

o b

e im

ple

mente

d t

o c

reate

role

based inte

rface f

or

users

in M

ain

tenance.

This

will be

imple

mente

d b

y A

ugust

for

Main

tenance m

anagers

,

superv

isors

and s

enio

rs.

• G

rants

work

on h

old

, based o

n a

ssig

nm

ent

of

key r

esourc

es

to H

CM

pro

ject

and a

fter

the H

CM

pro

ject,

key d

epart

ment

resourc

e w

ill be o

n loan t

o H

R D

ept.

duri

ng e

mplo

yee's

mate

rnity leave (

retu

rnin

g S

um

mer

2013).

.

D.

Op

era

tio

nal

& M

ain

ten

an

ce E

ffic

ien

cy

D-1

Desig

n a

nd im

ple

ment

pro

gra

ms w

hic

h im

pro

ve t

he

know

ledge a

nd s

kill le

vels

of

the A

gency’s

work

forc

e

Contr

ol th

e c

ost

of

support

ing t

he A

gency's

incre

asin

gly

com

ple

x info

rmation s

yste

ms

• D

evelo

p E

SS

sta

ff s

kills

to e

nable

gre

ate

r self-s

uff

icie

ncy in c

ore

technolo

gy a

reas,

with t

he o

bje

ctive o

f m

inim

izin

g e

xte

rnal support

costs

,

while g

ett

ing o

ptim

al valu

e f

rom

Agency E

SS

sta

ff.

Levera

ge u

ser

gro

ups

and s

ocia

l netw

ork

ing t

echnolo

gie

s t

o r

esearc

h b

usin

ess c

hallenges,

solu

tion

options,

and b

est

pra

ctice o

pport

unitie

s w

ith o

ther

org

aniz

ations.

Contr

ol

exte

rnal expenditure

s f

or

consultant

support

by s

tayin

g w

ithin

the F

Y 2

012/1

3

pro

fessio

nal serv

ices b

udget

- A

s p

art

of

the m

yP

T p

roje

ct,

key s

kills

develo

ped in S

ecuri

ty,

Form

s d

evelo

pm

ent,

and k

ey f

unctional are

as.

Agency w

ill

pla

n o

n c

ross t

rain

ing in k

ey a

reas,

such a

s s

ecuri

ty a

nd

develo

p p

lan f

or

cro

ss t

rain

ing o

n f

unctional m

odule

support

(Payro

ll,

Benefits

, O

rg M

gm

t, P

ers

onnel A

dm

in.)

aft

er

syste

m

sta

biliz

ation.

D.

Op

era

tio

nal

& M

ain

ten

an

ce E

ffic

ien

cy

D-2

Devis

e a

nd im

ple

ment

opera

ting s

trate

gie

s w

hic

h

min

imiz

e c

osts

and o

ptim

ize p

roductivity.

Pro

vid

e e

xceptional and r

esponsiv

e

custo

mer

serv

ice.

• T

rack a

ll s

upport

and d

evelo

pm

ent

issues a

nd r

equests

, docum

enting

findin

gs a

nd r

oot-

cause a

naly

sis

for

key issues.

(Ongoin

g)

• A

ll p

roposed c

hanges a

re d

ocum

ente

d in a

Change &

Request

Managem

ent

(ChaR

M)

request

and r

equir

ed p

repara

tion is p

erf

orm

ed p

er

pla

n t

o s

upport

changes p

rior

to b

ein

g m

oved into

the p

roduction

envir

onm

ent.

U

tilize C

haR

M r

equests

to identify

busin

ess issue,

pro

posed

impro

vem

ents

, and v

alu

e p

ropositio

n.

Report

on r

esultin

g v

alu

e g

enera

ted

from

pro

jects

. (O

ngoin

g)

- A

ll d

evelo

pm

ent

& k

ey s

upport

issues b

ein

g d

ocum

ente

d.

- B

IS t

eam

is e

valu

ating m

eth

od f

or

record

ing a

nd t

rackin

g

issues,

with t

he o

bje

ctive o

f m

inim

izin

g n

um

ber

of

syste

ms in

use.

Curr

ently,

team

uses S

AP

Solu

tion M

anager,

Tra

ckIT

,

and S

hare

Poin

t.

Page 9

Exhib

it B

De

pt

Div

isio

n G

oal

Dep

art

men

t G

oal

Dep

art

men

t O

bje

cti

ves

Sta

tus

Inla

nd

Em

pir

e U

tiliti

es A

gen

cy

Go

als

an

d O

bje

cti

ve

s U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

Fin

an

ce

Div

isio

n

Bu

sin

ess

Info

rmati

on

Serv

ices

D.

Op

era

tio

nal

& M

ain

ten

an

ce E

ffic

ien

cy

D-4

Continually r

evie

w a

nd a

ssess industr

y p

ractices (

both

pri

vate

and p

ublic)

to k

eep t

he A

gency o

n t

he c

utt

ing e

dge o

f

opera

tional and m

ain

tenance e

ffic

iency

Pro

vid

e e

xceptional and r

esponsiv

e

custo

mer

serv

ice.

• Lead A

gency-w

ide t

eam

to r

esearc

h a

nd im

ple

ment

supplier

netw

ork

collabora

tion t

o s

peed d

elivery

of

PO

s,

vendor

pro

duct

delivery

date

sta

tus,

main

tenance o

f vendor

maste

r data

(e.g

., s

hip

pin

g/b

illing a

ddre

ss,

conta

ct

nam

e),

enhance w

are

house e

ffic

iency,

and r

educe m

anual adm

inis

trative

activitie

s u

sin

g o

ptions s

uch a

s e

Cata

logue inte

gra

tion,

eIn

voic

e p

rocessin

g,

and V

endor

Self-S

erv

ice

• W

ork

with F

inancia

l P

lannin

g &

Fis

cal M

anagem

ent

to e

valu

ate

restr

uctu

ring o

f th

e A

gency’s

cost

cente

rs

• W

ork

with t

he F

inancia

l P

lannin

g &

Fis

cal M

anagem

ent

to e

valu

ate

restr

uctu

ring o

f th

e labor

burd

en a

nd o

verh

ead c

ost

allocation m

eth

od in S

AP

• W

ork

ing w

ith k

ey u

ser

gro

ups (

Main

tenance,

Pro

cure

-to-P

ay,

Pro

jects

,

Fin

ance &

Accounting,

and G

IS)

develo

p a

nd m

ain

tain

roadm

aps t

o e

nhance

busin

ess s

yste

m f

unctionality

, pro

cess p

erf

orm

ance,

and r

eport

ing a

nd

analy

tics t

o s

upport

those g

roup b

usin

ess p

lans a

nd p

riori

ties.

Execute

roadm

ap s

chedule

s a

s a

gre

ed u

pon w

ith u

sers

gro

ups.

(O

ngoin

g)

• M

eet

quart

erl

y w

ith k

ey p

rocess o

wners

and p

art

icip

ants

to r

evie

w s

tatu

s o

f

develo

pm

ent

roadm

aps a

nd k

ey issues,

dis

cuss n

ew

requir

em

ents

, and

reach a

gre

em

ent

on p

riori

ties,

responsib

ilitie

s,

and d

ue d

ate

s.

(Ongoin

g)

• F

acilitate

org

aniz

ation o

f P

roje

cts

User

Gro

up,

and d

evelo

p r

oadm

ap f

or

enhancem

ents

• C

reate

dra

ft B

usin

ess I

nte

llig

ence (

BI)

roadm

aps a

nd s

chedule

for

one o

r

more

key f

unction o

r pro

cess,

e.g

., F

inance/B

udgeting,

Main

tenance/I

nvento

ry,

Pro

ject

Managem

ent,

and P

rocure

ment

(Execute

roadm

aps p

er

indentified s

chedule

_

• Id

entified k

ey f

unctionality

and d

ata

requir

em

ents

to s

upport

the e

Cata

logue a

nd e

PO

functionality

. C

om

ple

ted t

echnic

al

descri

ption o

n h

ow

to a

uto

matically c

reate

Purc

hase O

rders

for

a s

ubset

of

Purc

hase r

equests

, as w

ell a

s a

meth

od o

f re

ducin

g

PO

pri

nting f

rom

eig

ht

ste

ps t

o o

ne.

• S

upport

ing F

inancia

l P

lannin

g D

ept.

revie

w o

f cost

cente

r

str

uctu

re a

nd p

rovid

ed o

ptions a

nd ideas f

or

changes.

Imple

mente

d c

hanges t

o s

upport

Main

teance D

epart

ment's

reorg

aniz

ation.

• Id

entified f

or

Fin

ancia

l P

lannin

g f

ive o

ptions f

or

sim

plify

ing

calc

ula

tion o

f la

bor

allocation.

• W

ork

ed w

ith P

lannin

g &

Com

pliance,

as w

ell a

s o

ther

depart

ments

to identify

GIS

pro

ject

support

requir

em

ents

. P

lan

is t

o q

uantify

support

needs a

nd d

evelo

p o

ptions f

or

delivery

ing

that

support

, e.g

., u

se o

f exte

rnal consultants

, end u

ser

frie

ndly

tools

to e

mpow

er

users

. D

ete

rmin

ed t

hat

work

load s

uff

icie

nt

to

justify

a y

ear

long c

ontr

act

em

plo

yee.

Job is in t

he p

rocess o

f

bein

g a

dvert

ised t

o a

pplicants

.

• C

oord

inate

d m

eetings w

ith v

endors

on t

he u

se o

f m

obility

tools

(e.g

., t

able

ts f

or

field

sta

ff).

O

bje

ctive is f

or

Main

tenance

Dept.

to d

evelo

p b

ett

er

unders

tandin

g o

f solu

tion v

alu

e a

nd

dependencie

s f

rom

whic

h A

geny w

ill th

en r

efine t

he

technic

al/S

AP

roadm

ap f

or

the M

ain

t. D

ept.

• U

tilizin

g low

cost

tool, e

xtr

acte

d d

ata

fro

m S

AP

so e

nd u

ser

could

more

easly

analy

ze d

ata

. C

urr

ently d

evelo

pin

g a

end

user

"work

bench"

that

will enable

users

to t

rack s

tatu

s o

f

purc

hases a

nd t

heir

rela

tionship

s t

o b

udget,

main

tenance w

ork

ord

ers

and p

roje

cts

.

• A

s p

art

of

the m

yP

T p

roje

ct,

a P

ow

er

Users

team

was c

reate

d

and s

taff

tra

ined.

Biw

eekly

meetings b

ein

g h

eld

to g

et

input

on

E.

Str

ate

gic

Pla

nn

ing

an

d C

ap

ital

Imp

lem

en

tati

on

E-3

Main

tain

long-

term

and s

trate

gic

pla

nnin

g a

nd p

olicy

develo

pm

ent

in s

upport

of

the A

gency’s

mis

sio

n a

nd g

oals

Facilitate

Agency o

pera

tional perf

orm

ance

impro

vem

ent

thro

ugh a

ppro

pri

ate

and c

ost

eff

ective u

se o

f evolv

ing info

rmation

technolo

gie

s,

functionality

, and p

ractices

• Lead A

gency-w

ide t

eam

to im

ple

ment

a H

um

an C

apital M

anagem

ent

solu

tion t

o

perf

orm

labor

data

captu

re,

tim

e m

anagem

ent

(com

pliance w

ith A

gency M

OU

and

regula

tions),

sta

ff s

cheduling,

and p

ayro

ll p

rocessin

g.

Im

ple

ment

solu

tion b

y

January

2013 t

o e

nable

elim

ination o

f th

e legacy I

FA

S a

nd A

BR

A s

yste

ms a

nd t

heir

rela

ted c

osts

• S

upport

im

ple

menta

tion o

f th

e L

ong R

ange F

inancia

l P

lannin

g M

odel pro

ject

• m

yP

T H

um

an C

apital M

gm

t. p

roje

ct

imple

mente

d a

nd s

yste

m

went

live o

n M

arc

h 2

5th

. U

sers

now

ente

ring t

heir

labor

tim

e

and leave r

equests

into

SA

P.

Agency H

R d

epart

ment

main

tain

ing H

R d

ata

in a

nd P

ayro

ll b

ein

g p

rocessed in S

AP

.

Pro

ject

com

ple

ted p

er

schedule

.

• S

upport

ed F

inancia

l P

lannin

g D

ept.

develo

pm

ent

of

RF

I fo

r

LR

FP

model. V

endor

sele

cte

d a

nd s

yste

m u

nder

desig

n.

• S

ele

cte

d a

nd e

mplo

yed c

onsultin

g f

irm

to p

rovid

e d

irection o

n

Pro

cure

to P

ay p

rocess im

pro

vem

ent.

D

evelo

pin

g a

roadm

ap

with o

ther

inte

rnal sta

kehold

ers

to im

ple

ment

recom

mendations,

inclu

din

g b

ett

er

trackin

g o

f w

hat

is

purc

hased a

nd o

nline o

rder

inte

gra

tion w

ith k

ey v

endors

.

Hu

man

Reso

urc

es

B.

Tech

no

log

ical

Inn

ovati

on

B-1

Explo

re,

purs

ue a

nd im

ple

ment

innovative t

echnolo

gy w

ith

a c

ost

eff

ective a

ppro

ach t

o o

pera

ting p

ractices a

nd

adm

inis

trative f

unctions.

Enhance A

gency p

roductivity b

y p

rom

oting

a p

aperl

ess e

nvir

onm

ent.

• C

ontinue d

esig

nin

g a

nd c

reating H

R r

ela

ted f

orm

s u

tilizin

g s

oft

ware

aim

ed

at

pro

moting a

paperl

ess e

nvir

onm

ent

• C

ontinue s

tream

linin

g t

he r

ecru

itm

ent

pro

cess t

o r

educe s

teps,

incre

ase

use o

f te

chnolo

gy,

and incre

ase f

ocus o

n s

ele

ction m

eth

ods

• C

ontinue t

o incre

ase t

he u

se o

f new

technolo

gie

s s

uch a

s s

ocia

l

netw

ork

ing,

web 2

.0 a

pplications,

and w

eb-b

ased t

esting t

o e

xpand t

he

Agency’s

ability t

o a

ttra

ct,

recru

it,

and h

ire a

hig

h q

uality

work

forc

e

• C

ontinue t

o u

tilize t

echnolo

gy t

o im

pro

ve info

rmation a

ccess a

nd e

nable

em

plo

yee s

elf-s

erv

ice o

n t

he T

EA

MS

and H

um

an R

esourc

es w

ebsite o

n

PIP

ES

by f

acilitating inte

ractive w

eb a

ccess t

o info

rmation,

resourc

es,

links

and d

ocum

ents

• Im

ple

ment

the O

nboard

ing m

odule

in N

eoG

ov t

o s

tream

line t

he o

nboard

ing

pro

cess b

y e

lim

inating n

ew

hir

e p

aperw

ork

, pro

cesses a

nd t

rain

ing

• C

ontinue t

o a

ssis

t in

the d

evelo

pm

ent

and im

ple

menta

tion o

f ele

ctr

onic

tim

e s

heets

• O

ngoin

g -

HR

website is r

egula

rly u

pdate

d w

ith info

rmation

and lin

ks t

o v

alu

able

info

rmation t

o e

mplo

yees.

• O

ngoin

g--

Imple

menta

tion f

or

the O

nB

OA

RD

module

kic

ked

off

in J

une,

new

hir

e f

orm

s t

hat

will be d

igitally s

igned a

re

bein

g e

valu

ate

d,

appro

pri

ate

HR

sta

ff h

ave b

een g

iven a

ccess

and d

ata

is b

ein

g t

ransfe

rred f

rom

Insig

ht

to t

he O

nB

oard

. F

ull

imple

menta

tion is e

xpecte

d in t

he f

irst

quart

er

of

FY

13 1

4..

I. S

taff

Tra

inin

g,

Develo

pm

en

t, a

nd

Well

bein

g

I-2 R

ew

ard

em

plo

yees f

or

part

icip

ation,

initia

tive,

and

perf

orm

ance r

esultin

g in s

ignific

ant

contr

ibution t

o A

gency

goals

.

Main

tain

a w

ork

ing e

nvir

onm

ent

that

recogniz

es a

dedic

ate

d s

taff

in s

upport

of

the A

gency’s

mis

sio

n a

nd g

oals

.

• P

rom

ote

and s

usta

in o

pen c

om

munic

ation w

ith a

ll levels

of

sta

ff in o

rder

to

eff

ectively

resolv

e w

ork

rela

ted issues in a

harm

onio

us m

anner

• C

ontinue t

o d

evelo

p c

reative a

nd c

ost-

eff

ective w

ays t

o r

ew

ard

and

recogniz

e o

uts

tandin

g a

nd d

edic

ate

d s

taff

for

their

contr

ibutions b

y u

pdating

the A

gency’s

vari

ous a

ward

recognitio

n p

rogra

ms t

o r

eflect

the A

gency’s

cost

conta

inm

ent

str

ate

gie

s

• O

ngoin

g-

Published a

n a

nsw

er

to a

Connection C

orn

er

Question in t

he A

pri

l M

ay 2

013 W

ave N

ew

sle

tter

• O

ngoin

g.

Ele

ctr

onic

tim

esheets

and t

ime e

valu

ation g

o liv

e d

ate

achie

ved b

y p

roje

cte

d d

ate

.

Page 1

0

Exhib

it B

De

pt

Div

isio

n G

oal

Dep

art

men

t G

oal

Dep

art

men

t O

bje

cti

ves

Sta

tus

Inla

nd

Em

pir

e U

tiliti

es A

gen

cy

Go

als

an

d O

bje

cti

ve

s U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

Fin

an

ce

Div

isio

n

Hu

man

Reso

urc

es

I. S

taff

Tra

inin

g,

Develo

pm

en

t, a

nd

Well

bein

g

I-3 E

ncoura

ge a

nd m

ain

tain

a h

ighly

motivate

d a

nd t

rain

ed

sta

ff.

Desig

n,

imple

ment,

foste

r and s

upport

a

learn

ing e

nvir

onm

ent

whic

h e

ncoura

ges

gro

wth

and d

evelo

pm

ent

of

Agency s

taff

• In

cre

ase b

y 1

0%

the u

se o

f P

ers

onal Learn

ing P

lans (

PLP

s)

into

the

perf

orm

ance a

ppra

isal pro

cess

• D

evelo

p a

nd f

acilitate

independent

develo

pm

enta

l w

ork

shops o

n a

n a

s

needed b

asis

• In

cre

ase t

he e

ffectiveness o

f th

e s

uperv

isory

skills

for

firs

t tim

e s

uperv

isors

by c

ontinued p

art

icip

ation in t

he S

outh

ern

Califo

rnia

Local G

overn

ment

Superv

isory

Pro

gra

m,

in c

ollabora

tion w

ith C

al P

oly

Pom

ona a

nd o

ther

local

citie

s

• A

s a

n e

lem

ent

of

successio

n p

lannin

g,

utilize p

art

icip

ation in t

he L

eaders

hip

Academ

y in c

ollabora

tion w

ith C

al P

oly

Pom

ona a

nd o

ther

local citie

s

• E

valu

ate

and r

eassess t

he e

ffectiveness o

f th

e O

n-b

oard

ing P

rogra

m f

or

new

em

plo

yees

• O

ngoin

g -

Sta

ff p

art

icip

ation in s

elf-p

aced c

usto

miz

ed E

-

learn

ing t

hro

ugh M

indle

aders

.

• C

onducte

d 1

2 d

ays o

f onsite M

icro

soft

Off

ice c

om

pute

r

train

ing in M

ay a

nd J

une f

or

all inte

reste

d s

taff

.

• O

ngoin

g -

Superv

isor/

manager

part

icip

ation in L

iebert

Cassid

y W

hitm

ore

em

plo

yem

ent

law

work

shops in A

pri

l and

May.

I. S

taff

Tra

inin

g,

Develo

pm

en

t, a

nd

Well

bein

g

I-5 R

ecru

it,

reta

in,

and p

rom

ote

a d

ivers

e a

nd q

ualified

work

forc

e c

om

mitte

d t

o t

he A

gency's

mis

sio

n

Imple

ment

str

ate

gie

s a

nd m

odern

recru

itm

ent

pra

ctices t

hat

pro

vid

e f

lexib

le

and r

esponsiv

e r

ecru

itin

g s

olu

tions t

hat

will

assis

t th

e A

gency in f

illing p

ositio

ns in a

tim

ely

and e

ffective m

anner.

• C

ontinue e

xplo

ring N

EO

GO

V’s

capabilitie

s a

nd f

unctionality

to

str

eam

line/a

ccele

rate

data

flo

w f

or

applicants

and h

irin

g m

anagers

• C

ontinue t

o p

rom

ote

cre

ative a

ppro

aches t

o r

ecru

itm

ent

pra

ctices (

i.e.,

recru

itm

ent

vid

eo,

vir

tual jo

b f

air

s,

etc

.)

• A

s n

eeded,

continue t

o u

tilize w

ebsites,

publications,

and o

ther

resourc

es t

o

incre

ase e

xposure

of

em

plo

ym

ent

opport

unitie

s

• C

ontinue t

o incorp

ora

te e

ffic

ient

and c

ost

eff

ective m

eth

ods o

f jo

b r

ela

ted

testing t

ools

• O

ngoin

g--

continue t

o e

xplo

re N

eoG

ov (

applicant

trackin

g

pro

gra

m)

featu

res.

• A

dvert

ised p

ositio

ns t

hro

ugh C

are

ers

in G

overn

ment,

bcw

ate

rjobs.c

om

and s

evera

l colleges inclu

din

g U

CR

,

CalP

oly

Pom

ona,

and C

al S

tate

SB

.

I. S

taff

Tra

inin

g,

Develo

pm

en

t, a

nd

Well

bein

g

I-6 C

reate

and s

usta

in a

work

ing e

nvir

onm

ent

that

recogniz

es

an d

edic

ate

d s

taff

and a

ttra

cts

qualified indiv

iduals

to t

he

Agency a

s "

Em

plo

yer

of

Choic

e".

Pro

mote

IE

UA

as a

n E

mplo

yer

of

Choic

e

within

the I

nla

nd E

mpir

e

• C

ontinue t

o d

evelo

p s

trate

gie

s t

o b

rand/a

dvert

ise I

EU

A a

s a

n e

mplo

yer

of

choic

e t

o p

ote

ntial qualified c

andid

ate

s

• E

xpand c

ollege r

ecru

itin

g a

nd m

ain

tain

part

ners

hip

s w

ith k

ey u

niv

ers

itie

s t

o

build o

n r

ela

tionship

s t

hat

will id

entify

tale

nt

earl

y a

nd e

xpand inte

rnship

pro

gra

m t

o c

reate

a p

ool of

quality

tale

nt.

• D

evelo

p c

reative c

om

munic

ation m

eth

ods a

nd c

ontinue e

ducation o

f

em

plo

yee b

enefits

to incre

ase e

mplo

yee k

now

ledge o

f benefit

pro

gra

ms a

nd

serv

ices

• O

ngoin

g,

sta

ff a

ttended t

he L

ast

Chance C

are

er

Fair

at

UC

R

in M

ay •

Continued t

o a

dvert

ise inte

rnship

s f

or

HR

,

Engin

eeri

ng,

Fin

ancia

l P

lannin

g,

Constu

ction M

anagem

ent

and

Public I

nfo

rmaiton w

ith s

evera

l south

ern

Califo

rnia

colleges •

Published a

rtic

les in t

he A

pri

l/M

ay W

ave r

egard

ing H

ealth C

are

Refo

rm U

pdate

and F

un E

xpre

ss w

hic

h o

ffers

dis

counts

to

am

usem

ent

park

s a

nd o

ther

att

ractions in S

outh

ern

Califo

rnia

.

Safe

ty,

Ris

k,

&

Su

pp

ort

Serv

ices

B.

Tech

no

log

ical

Inn

ovati

on

B-1

Explo

re,

purs

ue a

nd im

ple

ment

innovative t

echnolo

gy w

ith

a c

ost

eff

ective a

ppro

ach t

o o

pera

ting p

ractices a

nd

adm

inis

trative f

unctions.

Enhance A

gency p

roductivity b

y p

rom

oting

a p

aperl

ess e

nvir

onm

ent.

• R

ecord

s m

anagem

ent

will purg

e e

lectr

onic

docum

ents

fro

m t

he L

ibert

yN

et

syste

m a

ccord

ing t

o t

he r

ecord

s r

ete

ntion s

chedule

• O

ngoin

g.

Identification o

f re

cord

s t

o b

e d

ele

ted f

rom

the

Lib

ert

yN

et

syste

m c

ontinues into

the n

ew

fis

cal year,

inclu

din

g

identify

fold

ers

and s

ubfo

lders

and d

ata

input

into

spre

adsheets

.

• O

ngoin

g.

Facilitie

s m

anagem

ent

sta

ff h

as c

oord

inate

d w

ith

ISS

sta

ff t

o u

pdate

the s

erv

ice r

equest

syste

m t

o a

ssis

t A

gency

sta

ff w

ith ite

ms r

ela

ted t

o f

acilitie

s.

The s

yste

m w

ill assis

t th

e

Main

tenance d

epart

ment

with t

he p

roper

entr

y o

f W

ork

Notifications b

y m

inim

izin

g a

nd c

oord

inating t

asks

appro

pri

ate

ly p

rior

to t

he e

ntr

y o

f notifications.

D.

Op

era

tio

nal

& M

ain

ten

an

ce E

ffic

ien

cy

D-1

Desig

n a

nd im

ple

ment

pro

gra

ms w

hic

h im

pro

ve t

he

know

ledge a

nd S

kill le

vels

of

the A

gency's

work

forc

e.

Develo

p a

consensus-b

uildin

g a

ppro

ach o

f

the d

evelo

pm

ent

of

eff

ective p

olicie

s a

nd

pro

cedure

s

• A

s a

n o

ngoin

g p

rocess,

revis

e c

urr

ent

policie

s;

develo

p n

ew

policie

s,

pro

cedure

s,

and n

ew

sta

ndard

opera

ting p

rocedure

s (

SO

Ps)

to e

nsure

best

pra

ctices in H

um

an R

esourc

es a

nd R

ecord

s M

anagem

ent

• O

ngoin

g.

Policy A

-72 h

as b

een d

istr

ibute

d t

o a

ppro

pri

ate

depart

ments

for

revie

w a

nd c

om

ment.

The p

olicy w

ill be

inclu

ded into

the "

Lean P

olicy P

rocess R

evie

w."

• O

ngoin

g.

Safe

ty,

Ris

k &

Facilitie

s s

taff

work

to e

nsure

the

needs o

f th

e A

gency f

acilitie

s a

re m

et

in a

tim

ely

matt

er,

to

allow

facility a

nd a

dm

instr

ative s

taff

to f

ocus o

n t

heir

core

duties r

ath

er

than issues o

uts

ide t

heir

norm

al duties.

H.

Fis

cal

Acco

un

tab

ilit

y a

nd

Reg

ula

tory

Co

mp

lian

ce

H-3

Safe

guard

Agency a

ssets

with p

rudent

risk m

anagem

ent

policie

s a

nd s

trate

gie

s.

Min

imiz

e A

gency a

nd p

ublic lia

bility t

hro

ugh

com

pre

hensiv

e r

isk m

anagem

ent

and

securi

ty p

ractices.

• E

nsure

Agency insura

nce p

rogra

ms p

rovid

e p

roper

and a

dequate

covera

ge

to p

rote

ct

both

the A

gency a

nd t

he p

ublic

• E

nhance t

he v

endor

insura

nce t

rackin

g p

rogra

m t

o e

nsure

appro

pri

ate

covera

ge is m

ain

tain

ed

• E

ffectively

manage t

he A

gency's

work

ers

' com

pensation p

rogra

m t

hro

ugh

continuous c

om

pre

hensiv

e r

evie

w a

nd m

onitori

ng o

f open c

laim

s a

nd n

ew

work

pla

ce a

ctivity

• E

nhance A

gency-w

ide s

ecuri

ty p

rogra

ms t

hro

ugh t

echnolo

gic

al

impro

vem

ents

• O

ngoin

g.

In a

dditio

n t

o r

evie

win

g insura

nce r

equir

em

ents

for

vari

ous A

gency p

roje

cts

, sta

ff p

art

icip

ate

s in p

roje

ct

meetings

to a

ssis

t w

ith a

ny p

ote

ntial is

sues.

• O

ngoin

g.

Sta

ff r

egula

rly c

onducts

site inspections a

t all

Agency f

acilitie

s t

o e

nsure

com

pliance w

ith S

tae a

nd F

edera

l

regula

tions.

Additin

ally,

sta

ff e

valu

ate

s t

he w

ork

perf

orm

ed b

y

field

sta

ff t

o e

nsure

a s

afe

work

envir

onm

ent.

• O

ngoin

g.

Sta

ff e

valu

ate

d a

nd r

enew

ed t

he A

gency's

insura

nce p

olicie

s,

ensuri

ng a

ppro

pri

ate

covera

ge a

gain

st

losses.

Additio

nally s

taff

is f

inalizin

g t

he loss e

xperi

enced a

t

the A

gency H

Q.A

facility involv

ing f

loodin

g f

rom

the f

ire

spri

nkle

r ri

ser

dam

age.

I. S

taff

Tra

inin

g,

Develo

pm

en

t, a

nd

Well

bein

g

I-3 E

ncoura

ge a

nd m

ain

tain

a h

ighly

motivate

d a

nd t

rain

ed

sta

ff.

Desig

n,

imple

ment,

foste

r and s

upport

a

learn

ing e

nvir

onm

ent

whic

h e

ncoura

ges

gro

wth

and d

evelo

pm

ent

of

Agency s

taff

• R

ecord

s m

anagem

ent

sta

ff w

ill continue t

he a

dm

inis

trative m

anagem

ent,

monitori

ng a

nd u

pkeep o

f th

e L

ibert

y N

et

syste

m

• R

ecord

s m

anagem

ent

sta

ff w

ill develo

p a

taxonom

y f

or

managin

g a

ll

Agency r

ecord

s b

oth

hard

copy a

nd e

lectr

onic

. T

he t

axonom

y w

ill fa

cilitate

sto

rage,

filing,

cla

ssifyin

g,

indexin

g,

bro

wsin

g a

nd n

avig

ation,

searc

h a

nd

retr

ieval of

docum

ents

.

• O

ngoin

g.

RM

sta

ff c

ontinues t

he a

dm

inis

trative c

leanup o

f

Lib

ert

yN

et.

• O

ngoin

g.

RM

sta

ff c

ontinues e

ffort

s into

the n

ew

fis

cal year

to

develo

p p

lans f

or

record

s m

anagem

ent

taxonom

y.

• O

ngoin

g.

Safe

ty s

taff

continues e

ffort

s into

the n

ew

fis

cal

year

to e

nsure

com

pliance w

ith S

afe

ty r

ela

ted t

rain

ing

sessio

ns,

inclu

din

g h

andson c

lassro

om

sessio

ns a

nd t

ailgate

topic

s.

Page 1

1

Exhib

it B

De

pt

Div

isio

n G

oal

Dep

art

men

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oal

Dep

art

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bje

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Em

pir

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tiliti

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pd

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Fo

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Fin

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Div

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FIN

AN

CIA

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2011/1

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Keep a

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ple

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eff

ort

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result o

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myP

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functionality

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Refr

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Page 1

2

Exhib

it B

Dep

tA

gen

cy G

oal

Dep

art

men

t G

oal

Dep

art

men

t O

bje

cti

ves

Sta

tus

B. T

ec

hn

olo

gic

al In

no

va

tio

n

B-3

Utiliz

e IT

-ric

h e

qu

ipm

en

t a

nd

de

vic

es fo

r a

sst

ma

na

ge

me

nt str

ate

gie

s, o

pe

ratin

g a

nd

ma

inte

na

nce

pra

ctice

s w

hic

h r

esu

lt in

co

nst

co

nta

inm

en

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nd

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pro

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usto

me

r se

rvic

e.

Exp

an

d k

no

wle

dg

e o

f cu

rre

nt

tech

no

log

ies a

nd

co

nstr

uctio

n

ma

na

ge

me

nt p

ractice

s.

• C

on

tin

ue

to

pro

vid

e s

taff w

ork

sh

op

s, p

rese

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tio

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nd

me

etin

gs

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xp

an

d th

e W

eb

Ba

se

d D

ocu

me

nt C

on

tro

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on

str

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rog

ram

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on

tin

ue

to

co

nd

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ep

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me

nt S

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Tra

inin

g

• T

wo

sta

ff m

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be

rs c

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ple

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e S

WP

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P a

nd

QS

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co

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e a

nd

are

pre

pa

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r ce

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stin

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• N

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ily R

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CIP

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ple

me

nte

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stim

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are

sp

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wa

ter

tre

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.

• C

PM

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g M

an

ag

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en

t P

lan

ha

s b

ee

n c

om

ple

ted

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CP

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ua

tin

g w

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Co

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D. O

pe

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e a

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skill

le

ve

ls o

f th

e

Ag

en

cy’s

wo

rkfo

rce

.

Imp

rove

an

d s

tre

am

line

th

e d

esig

n

pro

ce

ss.

• P

rovid

e e

ng

ine

erin

g s

up

po

rt b

y a

tte

nd

ing

pro

ject d

esig

n m

ee

tin

gs

• P

rovid

e v

alu

e e

ng

ine

erin

g s

erv

ice

s d

urin

g d

esig

n r

evie

ws to

ma

xim

ize

qu

alit

y a

nd

min

imiz

e c

ost

• C

on

tin

ue

to

wo

rk w

ith

th

e E

ng

ine

erin

g D

ep

art

me

nt

on

th

e a

s-b

uilt

pro

ce

ss

•CM

co

ntin

ue

d to

pa

rtic

ipa

te in

de

sig

n r

evie

w m

ee

tin

gs a

nd

pro

vid

ed

co

mm

en

ts .

• S

taff w

as e

nco

ura

ge

d to

fo

cu

s o

n c

on

str

ucta

bili

ty, is

th

e

pro

ject "b

idd

ab

le"

an

d "

bu

ilda

ble

".

E. S

tra

teg

ic P

lan

nin

g &

Ca

pit

al

Imp

lem

en

tati

on

E-2

Im

ple

me

nt a

nd

ma

inta

in s

tate

of th

e a

rt

infr

astr

uctu

re to

ma

xim

ize

effic

ien

cy a

nd

pro

du

ctivity w

hile

me

etin

g n

ee

ds o

f a

rea

co

nstitu

en

cie

s.

Pro

vid

e h

igh

qu

alit

y p

roje

ct m

an

ag

em

en

t

for

the

co

mp

letio

n o

f C

ap

ita

l

Imp

rove

me

nt P

roje

cts

.

• C

on

tin

ue

to

im

ple

me

nt e

ffe

ctive

pro

ject m

an

ag

em

en

t p

roto

co

ls

an

d fo

cu

s o

n m

ee

tin

g s

ch

ed

ule

s a

nd

bu

dg

ets

• M

inim

ize

th

e c

ost o

f ch

an

ge

ord

ers

fo

r co

nstr

uctio

n c

on

tra

cts

by

pe

rfo

rmin

g th

oro

ug

h c

ost a

na

lysis

• H

old

co

nstr

uctio

n m

an

ag

em

en

t co

sts

be

low

10

% o

f to

tal

co

nstr

uctio

n c

osts

(e

xclu

din

g o

uts

ide

co

nsu

ltin

g)

for

pro

jects

ove

r

$2

mill

ion

; h

old

co

nstr

uctio

n m

an

ag

em

en

t co

sts

be

low

20

% o

f to

tal

co

nstr

uctio

n c

osts

(e

xclu

din

g o

uts

ide

co

nsu

ltin

g)

for

pro

jects

un

de

r

$2

mill

ion

• M

an

ag

e p

roje

cts

to

le

ve

ls w

hic

h m

axim

ize

qu

alit

y a

nd

op

era

tio

na

l

effe

ctive

ne

ss, b

y p

rovid

ing

in

-ho

use

co

nstr

uctio

n m

an

ag

em

en

t

qu

alit

y d

esig

n r

evie

ws w

hile

ho

ldin

g a

dd

ed

or

om

itte

d c

ha

ng

e

ord

ers

be

low

10

% o

f o

rig

ina

l co

nstr

uctio

n c

on

tra

ct a

mo

un

t; N

on

ad

de

d o

r o

mitte

d c

ha

ng

e o

rde

rs w

ill b

e h

eld

un

de

r 1

0%

of o

rig

ina

l

co

nstr

uctio

n c

on

tra

ct a

mo

un

t fo

r p

roje

cts

with

a to

tal b

ud

ge

t o

f

un

de

r tw

o m

illio

n d

olla

rs a

nd

ad

de

d o

r o

mitte

d c

ha

ng

e o

rde

rs

be

low

7%

of o

rig

ina

l co

nstr

uctio

n c

on

tra

ct a

mo

un

t; N

on

ad

de

d o

r

om

itte

d c

ha

ng

e o

rde

rs w

ill b

e h

eld

un

de

r 7

% o

f o

rig

ina

l

co

nstr

uctio

n c

on

tra

ct a

mo

un

t fo

r p

roje

cts

with

a to

tal b

ud

ge

t o

f o

ve

r

two

mill

ion

do

llars

.

• T

ran

sfe

r a

s-b

uilt

dra

win

gs a

nd

co

mp

lete

pro

ject clo

se

ou

t

pro

ce

du

res in

clu

din

g p

roje

ct a

cce

pta

nce

with

in

60

da

ys o

f co

mp

letio

n o

f co

nstr

uctio

n

• P

rovid

e s

ea

mle

ss p

roje

ct tr

an

sfe

rs to

Op

era

tio

ns

• C

om

ple

te a

ll tr

ain

ing

an

d tra

nsfe

r a

ll O

&M

ma

nu

als

to

op

era

tio

ns

an

d m

ain

ten

an

ce

prio

r to

fa

cili

ty s

tart

-up

on

all

pro

jects

• S

taff h

as b

ee

n e

nco

ura

ge

d to

de

ve

lop

go

od

wo

rkin

g

rela

tio

nsh

ips w

ith

th

e c

on

tra

cto

rs a

nd

to

be

firm

bu

t fa

ir.

• D

ue

to

se

ve

ral sta

ffin

g ch

an

ge

s, a

dd

itio

na

l S

OP

an

d P

olic

y

tra

inin

g s

essio

ns a

re b

ein

g h

eld

.

• C

om

ple

ted

tra

inin

g in

co

mm

un

ica

tio

n a

nd

effe

ctive

org

an

iza

tio

n.

• A

dd

itio

na

l tr

ain

ing

will

be

sch

ed

ule

d fo

r th

e n

ext Q

ua

rte

r

inclu

de

s C

M S

taff P

roje

ct R

ole

s, C

usto

me

r S

erv

ice

, a

nd

Pro

ject T

urn

ove

r to

Op

era

tio

ns, a

nd

Ne

w C

M P

rim

ave

ra

Da

tase

.

• R

ecru

itm

en

t h

as b

eg

un

fo

r a

dd

itio

na

l C

M s

taff w

hic

h in

clu

de

s

co

nstr

uctio

n p

roje

ct m

an

ag

ers

, in

sp

ecto

rs, a

nd

in

tern

s.

• C

on

str

uctio

n M

gm

t. C

ost o

n p

roje

cts

<$

2M

= 4

%

• C

on

str

uctio

n M

gm

t. C

ost o

n p

roje

cts

>$

2M

= 7

%

• A

dd

ed

or

Om

itte

d C

ha

ng

e o

rde

rs o

n p

roje

cts

<$

2 M

= 1

.15

%

• A

dd

ed

or

Om

itte

d C

ha

ng

e o

rde

rs o

n p

roje

cts

>$

2 M

= 2

9.1

3%

• N

on

-Ad

de

d o

r O

mitte

d C

ha

ng

e o

rde

rs<

$2

.M =

15

.6%

• N

on

-Ad

de

d o

r O

mitte

d C

ha

ng

e o

rde

rs>

$2

.M =

2.2

7%

En

gin

ee

rin

g

Ad

min

istr

ati

on

B. T

ec

hn

olo

gic

al In

no

va

tio

n

B-1

Exp

lore

, p

urs

ue

an

d im

ple

me

nt in

no

va

tive

tech

no

log

y w

ith

a c

ost e

ffe

ctive

ap

pro

ach

to

op

era

tin

g p

ractice

s a

nd

ad

min

istr

ative

fu

nctio

ns

Exp

lore

, p

urs

ue

an

d im

ple

me

nt

inn

ova

tive

te

ch

no

log

y w

ith

a c

ost

effe

ctive

ap

pro

ach

to

op

era

tin

g p

ractice

s

an

d a

dm

inis

tra

tive

fu

nctio

ns

• P

rovid

e E

ng

ine

erin

g D

ivis

ion

te

am

me

mb

er

su

pp

ort

an

d

pe

rsp

ective

fo

r E

RP

Pa

yro

ll im

ple

me

nta

tio

n

• In

asso

cia

tio

n w

ith

CA

P, re

vie

w T

he

Ne

two

rk e

lectr

on

ic b

id

syste

m fo

r re

ne

wa

l o

r re

pla

ce

me

nt

• P

rovid

ed

po

we

r u

se

r su

pp

ort

an

d issu

e r

eso

lutio

n fo

llow

ing

3-

26

go

-liv

e. A

ssis

ted

with

de

sig

n o

f re

po

rts in

clu

din

g tim

e a

nd

atte

nd

an

ce

.

• T

he

Ne

two

rk c

on

tra

ct w

as e

xte

nd

ed

fo

r th

ree

ye

ars

B. T

ec

hn

olo

gic

al In

no

va

tio

n

B-1

En

su

re th

e w

ork

forc

e is p

rod

uctive

an

d

effic

ien

t –

“w

ork

s s

ma

rte

r” –

by e

mp

loyin

g c

urr

en

t

tech

no

log

ica

l e

nh

an

ce

me

nts

in

clu

din

g u

se

of th

e

inte

rne

t a

nd

we

b b

ase

d p

rod

ucts

En

su

re th

e w

ork

forc

e is p

rod

uctive

an

d

effic

ien

t –

“w

ork

s s

ma

rte

r” –

by e

mp

loyin

g

cu

rre

nt te

ch

no

log

ica

l e

nh

an

ce

me

nts

inclu

din

g u

se

of th

e in

tern

et a

nd

we

b

ba

se

d p

rod

ucts

• C

rea

te A

sse

t M

an

ag

em

en

t w

eb

site

fo

r in

tern

al A

ge

ncy s

taff

• C

om

ple

te g

ap

an

aly

sis

fo

r R

ecycle

d W

ate

r D

ata

ba

se

me

ter

co

nn

ectio

ns v

s. re

po

rt p

ara

me

ters

an

d im

ple

me

nt e

nh

an

ce

me

nts

• Im

ple

me

nt C

IPO

en

ha

nce

me

nts

fo

r d

aily

lo

gs a

nd

re

po

rtin

g

• M

ain

tain

mo

nth

ly / q

ua

rte

rly / a

nn

ua

l p

ostin

gs o

f D

ivis

ion

me

tric

s

• M

ain

tain

po

stin

gs fo

r k

no

wle

dg

e b

ase

d d

ocu

me

nts

in

clu

din

g

SO

P’s

, co

nfe

ren

ce

pa

pe

rs, fin

an

cia

l a

nd

re

po

rtin

g d

ocu

me

nts

• M

ain

tain

mo

nth

ly p

roto

co

l fo

r p

rod

uctio

n o

f re

cycle

d w

ate

r

invo

icin

g a

nd

re

po

rts

• A

sse

t M

an

ag

em

en

t w

eb

site

cre

ate

d in

Sh

are

po

int. P

ag

es

un

de

r q

ua

lity r

evie

w.

• R

ecycle

d W

ate

r d

ata

ba

se

re

vie

w c

om

ple

ted

. Im

ple

me

nte

d

revis

ed

use

r in

terf

ace

to

qu

ery

me

ter

nu

mb

ers

dire

ctly.

Do

cu

me

nte

d in

SO

P "

Mo

nth

ly R

W B

illin

g P

roce

du

re"

• T

rain

ing

an

d im

ple

me

nta

tio

n o

f C

IPO

da

ily lo

gs a

nd

re

po

rtin

g

co

mp

lete

d.

• M

on

thly

me

tric

s a

nd

Re

cycle

d W

ate

r in

vo

icin

g a

nd

re

po

rtin

g

co

mp

lete

d p

er

mo

nth

ly r

eq

uire

me

nts

Co

ns

tru

cti

on

Ma

na

ge

me

nt

Inla

nd

Em

pir

e U

tiliti

es A

gen

cy

Go

als

an

d O

bje

cti

ve

s U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

En

gin

ee

rin

g D

ivis

ion

Pag

e 1

3

Exhib

it B

Dep

tA

gen

cy G

oal

Dep

art

men

t G

oal

Dep

art

men

t O

bje

cti

ves

Sta

tus

Inla

nd

Em

pir

e U

tiliti

es A

gen

cy

Go

als

an

d O

bje

cti

ve

s U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

En

gin

ee

rin

g D

ivis

ion

Ma

na

ge

pro

jects

to

le

ve

ls w

hic

h

ma

xim

ize

qu

alit

y a

nd

op

era

tio

na

l

effe

ctive

ne

ss

• C

oo

rdin

ate

th

e p

roje

ct clo

su

re p

roce

ss to

en

su

re tim

ely

re

co

rdin

g

of a

sse

ts, in

clu

din

g a

ttrib

ute

s a

nd

fin

an

cia

l va

lua

tio

n

• C

om

ple

te c

ritica

l co

nd

itio

n a

sse

ssm

en

t re

po

rts fo

r IE

RC

F a

nd

CD

A fa

cili

tie

s

• C

om

ple

te A

ge

ncy’s

Asse

t M

an

ag

em

en

t P

lan

by J

an

ua

ry 2

01

4

• N

ine

clo

su

res r

ece

ive

d a

nd

pro

ce

sse

d. C

om

ple

ted

up

da

tes

to P

roje

ct C

losu

re W

ork

bo

ok fo

r ye

ar

en

d p

roce

ssin

g.

• A

sse

t M

an

ag

em

en

t P

lan

an

d p

rog

ram

re

sp

on

sib

ility

tra

nsitio

ne

d to

Te

ch

nic

al S

erv

ice

s D

ep

art

me

nt. E

ng

ine

erin

g

co

mp

lete

d a

se

ctio

n o

n c

ritica

l a

sse

ts fo

r th

e d

raft p

lan

in

pro

ce

ss b

y T

ech

nic

al S

erv

ice

s.

Pro

vid

e h

igh

qu

alit

y p

roje

ct m

an

ag

em

en

t

ad

min

istr

ative

su

pp

ort

fo

r th

e c

om

ple

tio

n

of C

IP

• C

oo

rdin

ate

an

d c

om

ple

te a

nn

ua

l u

pd

ate

fo

r sta

nd

ard

bo

ilerp

late

s

inclu

din

g R

eq

ue

st fo

r P

rop

osa

l a

nd

Pla

ns a

nd

Sp

ecific

atio

ns

• M

ain

tain

ap

pro

pria

te d

ocu

me

nta

tio

n a

nd

pro

du

ctio

n s

ch

ed

ule

s fo

r

all

bid

an

d a

wa

rd n

otifica

tio

ns

• P

lan

s a

nd

Sp

ecific

atio

ns r

evie

w c

om

ple

te.

• T

hre

e e

lectr

on

ic b

ids c

om

ple

ted

with

no

co

mp

lica

tio

ns; o

ne

bid

in

-pro

ce

ss

D. In

tera

ge

nc

y R

ela

tio

ns

hip

s a

nd

Co

mm

un

ity

Pa

rtn

ers

hip

s

G-1

Pro

mo

te a

nd

su

sta

in e

ffe

ctive

co

mm

un

ica

tio

n

be

twe

en

th

e A

ge

ncy a

nd

its

sta

ke

ho

lde

rs th

rou

gh

use

of va

rio

us m

ed

ia, in

clu

din

g th

e A

ge

ncy’s

we

bsite

Imp

rove

an

d s

tre

am

line

th

e d

esig

n

pro

ce

ss

• S

urv

ey th

e e

ffe

ctive

ne

ss a

nd

re

sp

on

siv

en

ess o

f E

ng

ine

erin

g

Ad

min

istr

atio

n to

re

sp

on

d a

nd

co

mp

ly to

ad

min

istr

ative

issu

es fo

r

oth

er

Ag

en

cy d

ep

art

me

nts

; is

su

e s

urv

ey to

CA

P, F

ina

ncia

l

Pla

nn

ing

, F

isca

l M

an

ag

em

en

t a

nd

Hu

ma

n R

eso

urc

es; ta

rge

t g

oa

l

is >

=9

0%

ra

tin

g o

n s

urv

eys

• P

roce

ss a

ll n

ew

ly c

om

ple

ted

pro

ject a

s-b

uilt

dra

win

gs w

ith

in 3

0

da

ys o

f re

ce

ipt

• P

roce

ss fo

r a

pp

rova

l / re

jectio

n, 7

0%

of a

ll in

vo

ice

s r

ece

ive

d in

the

de

pa

rtm

en

t w

ith

in 1

4 c

ale

nd

ar

da

ys

• A

tte

nd

pro

ject tr

an

sfe

r m

ee

tin

gs to

en

su

re a

pp

rop

ria

te b

ud

ge

ts,

pu

rch

ase

ord

ers

an

d c

on

tra

cts

are

id

en

tifie

d.

• Q

ua

lity s

urv

ey r

atin

g in

cre

ase

d 5

% to

89

% fo

r 3

Q. F

Y1

2/1

3

4Q

su

rve

y r

esu

lts p

en

din

g.

• C

om

ple

ted

as-b

uilt

s <

30

da

ys =

on

e s

et w

ith

26

6 s

he

ets

, a

lso

5 s

ets

with

2

02

sh

ee

ts d

raw

n a

nd

pe

nd

ing

sig

na

ture

ap

pro

va

l

• In

vo

ice

s p

roce

sse

d =

61

%, sh

ow

ing

5%

in

cre

ase

ove

r

pre

vio

us q

ua

rte

r

• 1

00

% a

tte

nd

an

ce

ach

ieve

d fo

r a

ll p

roje

ct tr

an

sfe

r m

ee

tin

gs

En

gin

ee

rin

gC

. R

ate

Sta

biliz

ati

on

& C

os

t E

ffe

cti

ve

ne

ss

C-4

E

ffic

ien

tly m

an

ag

e A

ge

ncy’s

asse

ts to

en

su

re o

ptim

al p

rod

uctivity a

nd

co

st e

ffe

ctive

op

era

tin

g a

nd

ma

inte

na

nce

str

ate

gie

s a

nd

pra

ctice

s.

Ma

na

ge

pro

jects

to

le

ve

ls w

hic

h

ma

xim

ize

qu

alit

y a

nd

op

era

tio

na

l

effe

ctive

ne

ss

• P

rovid

e v

alu

e e

ng

ine

erin

g s

erv

ice

s d

urin

g d

esig

n r

evie

ws to

ma

xim

ize

qu

alit

y a

nd

min

imiz

e c

ost

• H

old

ing

ad

de

d o

r o

mitte

d c

ha

ng

e o

rde

rs b

elo

w 7

% o

f to

tal

co

nstr

uctio

n c

ost. N

on

ad

de

d o

r o

mitte

d C

ha

ng

e O

rde

rs w

ill b

e

he

ld u

nd

er

3%

of to

tal co

nstr

uctio

n c

ost. T

ota

l o

f a

ll C

ha

ng

e O

rde

rs

sh

ou

ld b

e h

eld

un

de

r 1

0%

of to

tal C

on

str

uctio

n C

ost

• P

rovid

e s

ea

mle

ss p

roje

ct tr

an

sfe

rs to

Co

nstr

uctio

n M

an

ag

em

en

t

• D

esig

n a

pro

ject q

ua

lity s

urv

ey to

me

asu

re th

e e

ffe

ctive

ne

ss o

f

co

mp

lete

d p

roje

cts

; is

su

e s

urv

ey to

in

tern

al p

roje

ct clie

nts

; ta

rge

t

go

al is

90

% r

atin

g o

n 9

0%

of th

e p

roje

cts

co

mp

lete

d.

• D

esig

n r

evie

ws in

clu

de

diffe

ren

t e

ng

ine

erin

g d

iscip

line

s a

nd

all

de

pa

rtm

en

ts to

en

su

re q

ua

lity a

nd

sta

nd

ard

iza

tio

n.

• A

dd

ed

or

Om

itte

d C

ha

ng

e O

rde

rs =

9.9

6%

• N

on

-ad

de

d o

r O

mitte

d C

ha

ng

e O

rde

rs =

2.6

4%

• D

ep

art

me

nts

are

in

vo

lve

d w

ith

th

e p

roje

ct fr

om

in

ce

ptio

n

thro

ug

h s

ucce

ssfu

l o

pe

ratio

n fo

r p

roje

ct co

nsis

ten

cy a

nd

pro

gre

ss.

• F

Y1

2/1

3 3

Q r

atin

g =

78

%. 4

Q r

esu

lts p

en

din

g

D. O

pe

rati

on

al &

Ma

inte

na

nc

e E

ffic

ien

cy

D-2

De

vis

e a

nd

im

ple

me

nt o

pe

ratin

g s

tra

teg

ies

wh

ich

min

imiz

e c

osts

an

d o

ptim

ize

pro

du

ctivity.

Imp

rove

an

d s

tre

am

line

th

e d

esig

n

pro

ce

ss

• W

ork

with

o

pe

ratio

n a

nd

ma

inte

na

nce

, a

nd

co

nstr

uctio

n

ma

na

ge

me

nt th

rou

gh

de

sig

n s

essio

ns a

nd

po

st p

roje

ct

imp

lem

en

tatio

n fe

ed

ba

ck s

essio

ns to

id

en

tify

an

d in

co

rpo

rate

imp

rove

me

nts

• D

eve

lop

de

sig

n s

tan

da

rds fo

r e

ng

ine

erin

g p

roje

cts

• M

inim

ize

pa

pe

r co

pie

s a

nd

im

pro

ve

ele

ctr

on

ic fili

ng

syste

ms

•Wo

rkin

g e

ffe

ctive

ly w

ith

op

era

tio

ns, m

ain

ten

an

ce

an

d

co

nstr

uctio

n m

an

ag

em

en

t th

rou

gh

ou

t a

ll p

ha

se

s o

f p

roje

ct

de

live

ry. F

ee

db

ack is in

co

rpo

rate

d in

to p

roje

cts

in

th

e d

esig

n

ph

ase

an

d le

sso

ns le

arn

ed

are

im

ple

me

nte

d in

su

bse

qu

en

t

pro

jects

. D

esig

n s

tan

da

rds a

re c

on

tin

ua

lly b

ein

g u

pd

ate

d.

• E

ng

ine

ers

co

llab

ora

ted

an

d a

pp

rove

d a

re

vis

ed

ele

cro

nic

filin

g s

tru

ctu

re. Im

ple

me

nta

tio

n to

tra

nsitio

n to

pa

pe

rle

ss file

s is

un

de

rwa

y.

D. O

pe

rati

on

al &

Ma

inte

na

nc

e E

ffic

ien

cy

D-4

Co

ntin

ua

lly r

evie

w a

nd

asse

ss in

du

str

y

pra

ctice

s (

bo

th p

riva

te a

nd

pu

blic

) to

ke

ep

th

e

Ag

en

cy o

n th

e c

uttin

g e

dg

e o

f o

pe

ratio

na

l a

nd

ma

inte

na

nce

effic

ien

cy.

Exp

an

d k

no

wle

dg

e o

f cu

rre

nt

tech

no

log

ies a

nd

en

gin

ee

rin

g p

ractice

s

• P

rese

nt tw

o p

ap

ers

on

IE

UA

en

gin

ee

rin

g a

ctivitie

s a

t co

nfe

ren

ce

s

• In

cre

ase

atte

nd

an

ce

at lo

ca

l p

rofe

ssio

na

l g

rou

p m

ee

tin

gs

• C

on

tin

ue

to

pro

vid

e te

ch

no

log

y tra

nsfe

r w

ork

sh

op

s,

pre

se

nta

tio

ns, a

nd

me

etin

gs w

ith

oth

er

So

uth

ern

Ca

lifo

rnia

pu

blic

ag

en

cie

s

• A

tte

nd

ed

Aq

uife

r R

ech

arg

e C

on

fere

nce

• P

rese

nte

d a

nd

aw

ard

ed

fo

r C

inta

s R

ecycle

d W

ate

r C

usto

me

r

of th

e Y

ea

r b

y W

ate

Re

use

CA

ch

ap

ter

• T

he

wh

ole

de

pa

rtm

en

t re

ce

ive

d tra

inin

g o

n C

on

str

uctio

n

Ma

na

ge

me

nt S

ch

ed

ulin

g a

nd

cla

ims a

na

lysis

• H

oste

d S

AR

BS

din

ee

r m

ee

tin

g a

t IE

UA

on

IE

UA

Ca

pita

l

Imp

rove

me

nt P

rog

ram

• A

bstr

act o

n "

Ge

nO

n S

ucce

ssfu

l P

ub

lic/P

riva

te P

art

ne

rsh

ip

with

IE

UA

" a

cce

pte

d fo

r 2

01

3 In

du

str

ial W

ate

r R

eu

se

sp

ecia

lty

Co

nfe

ren

ce

in

De

ce

mb

er

20

13

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gin

ee

rin

gE

. S

tra

teg

ic P

lan

nin

g &

Ca

pit

al

Imp

lem

en

tati

on

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Im

ple

me

nt a

nd

ma

inta

in s

tate

of th

e a

rt

infr

astr

uctu

re to

ma

xim

ize

effic

ien

cy a

nd

pro

du

ctivity w

hile

me

etin

g n

ee

ds o

f a

rea

co

nstitu

en

cie

s.

Pro

vid

e h

igh

qu

alit

y p

roje

ct m

an

ag

em

en

t

an

d d

esig

n fo

r th

e c

om

ple

tio

n o

f C

ap

ita

l

Imp

rove

me

nt P

roje

cts

• C

urr

en

tly im

ple

me

ntin

g e

ffe

ctive

pro

ject m

an

ag

em

en

t p

roto

co

ls

an

d r

em

ain

ing

fo

cu

se

d o

n m

ee

tin

g s

ch

ed

ule

s a

nd

bu

dg

ets

• M

inim

ize

th

e n

um

be

r a

nd

co

st o

f ch

an

ge

ord

ers

fo

r co

nstr

uctio

n

co

ntr

acts

by p

erf

orm

ing

hig

h q

ua

lity d

esig

ns

• T

he

nu

mb

er

of re

qu

est-

for-

info

rma

tio

n (

RF

I’s)

less th

an

25

fo

r

eve

ry m

illio

n s

pe

nt d

urin

g th

e c

on

str

uctio

n p

roce

ss

• P

rovid

e h

igh

qu

alit

y d

esig

ns to

en

su

re c

ost e

ffe

ctive

, e

ffic

ien

t,

an

d e

ase

of o

pe

ratio

ns

• Im

ple

me

ntin

g in

-ho

use

de

sig

n fo

r n

ew

pro

jects

ba

se

d o

n s

taff

ava

ilab

ility

• T

he

pro

ject m

an

ag

ers

SO

P is c

om

ple

te a

nd

is c

on

sta

ntly

up

da

ted

fo

r im

pro

ve

me

nts

. S

taff h

as b

ee

n fu

lly ta

ske

d w

ith

in

-

ho

use

de

sig

ns p

roje

cts

th

at p

rod

uce

a h

igh

er

qu

alit

y p

rod

uct.

• In

-ho

use

de

sig

ns h

ave

ou

tsid

e P

rofe

ssio

na

l E

ng

ine

ers

pro

vid

e Q

A/Q

C o

n th

e d

ocu

me

nts

D. O

pe

rati

on

al &

Ma

inte

na

nc

e E

ffic

ien

cy

D-2

De

vis

e a

nd

im

ple

me

nt o

pe

ratin

g s

tra

teg

ies

wh

ich

min

imiz

e c

osts

an

d o

ptim

ize

pro

du

ctivity

En

gin

ee

rin

g

Ad

min

istr

ati

on

Pag

e 1

4

Exhib

it B

Dep

tA

gen

cy G

oal

Dep

art

men

t G

oal

Dep

art

men

t O

bje

cti

ves

Sta

tus

Inla

nd

Em

pir

e U

tiliti

es A

gen

cy

Go

als

an

d O

bje

cti

ve

s U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

En

gin

ee

rin

g D

ivis

ion

F. W

as

te M

an

ag

em

en

t &

Re

so

urc

e U

tiliza

tio

n

F-1

Pro

vid

e fo

r th

e m

axim

um

pu

blic

be

ne

fit fr

om

the

use

of re

cycle

d w

ate

r su

pp

lies p

rod

uce

d b

y

IEU

A.

Re

cycle

d W

ate

r: P

rovid

e th

e m

axim

um

pu

blic

be

ne

fits

fro

m th

e u

se

of re

cycle

d

wa

ter

su

pp

lies a

va

ilab

le fro

m w

aste

wa

ter

tre

atm

en

t fa

cili

tie

s o

wn

ed

by th

e A

ge

ncy

• C

on

trib

ute

to

ob

tain

ing

SR

F L

oa

n fu

nd

ing

fo

r th

e C

en

tra

l A

rea

of

the

Re

cycle

d W

ate

r B

usin

ess p

lan

• C

om

ple

te th

e R

ecycle

d W

ate

r B

usin

ess P

lan

on

sch

ed

ule

an

d

with

in b

ud

ge

t

• A

nticip

ate

ob

tain

ing

th

e lo

an

fo

r C

en

tra

l A

rea

by 2

01

3.

F. W

as

te M

an

ag

em

en

t &

Re

so

urc

e U

tiliza

tio

n

F-2

Pro

vid

e fo

r a

nd

en

co

ura

ge

th

e u

se

of

recycle

d w

ate

r fo

r u

se

s in

clu

din

g, b

ut n

ot lim

ite

d

to, la

nd

sca

pe

, irrig

atio

n, co

mm

erc

ial e

tc. a

nd

oth

er

use

s a

s p

erm

itte

d b

y C

alif

orn

ia la

w.

Co

ntin

ue

to

exp

an

d R

ecycle

d W

ate

r

Syste

m to

in

cre

ase

use

an

d r

elia

bili

ty

• In

cre

ase

re

cycle

d w

ate

r co

nn

ecte

d u

sa

ge

to

50

,00

0 A

F b

y F

Y

20

21

/22

• C

on

tin

ue

to

wo

rk w

ith

co

ntr

actin

g a

ge

ncie

s to

ma

xim

ize

Re

cycle

d

Wa

ter

use

an

d im

ple

me

nt d

em

an

d m

an

ag

em

en

t str

ate

gie

s

• E

stim

ate

d R

W U

sa

ge

th

rou

gh

Ju

ne

20

13

is 3

1,5

00

AF

Y.

• P

erio

dic

me

etin

gs w

ith

th

e m

em

be

r a

ge

ncie

s a

re s

till

co

nd

ucte

d to

pro

vid

e th

e a

ssis

tan

ce

ne

ed

ed

to

in

cre

ase

th

e

co

nn

ecte

d d

em

an

d a

nd

be

ne

ficia

l re

use

of th

e r

ecycle

d w

ate

r.

• T

he

re

vis

ed

sa

les p

roje

ctio

n fo

r th

e F

Y is 3

0,0

00

AF

Y.

Pag

e 1

5

Exhib

it B

Dep

tA

gen

cy G

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art

men

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bje

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ves

Sta

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gen

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Go

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bje

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ve

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pd

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ua

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r, F

Y 2

01

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3

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gin

ee

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g D

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CO

NS

TR

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N M

AN

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DE

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20

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min

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atin

g o

n 9

0%

of p

roje

cts

co

mp

lete

d7

8%

PE

RF

OR

MA

NC

E M

EA

SU

RE

S / W

OR

KL

OA

D IN

DIC

AT

OR

S

Pag

e 1

6

Exh

ibit B

De

pt

Ag

en

cy G

oa

lD

ep

art

me

nt

Go

al

De

pa

rtm

en

t O

bje

cti

ve

sS

tatu

sB

. T

ec

hn

olo

gic

al

Inn

ova

tio

n

B-1

Exp

lore

, p

urs

ue

an

d im

ple

me

nt

inn

ova

tive

tech

no

log

y w

ith

a c

ost

eff

ective

ap

pro

ach

to

op

era

tin

g p

ractice

s a

nd

ad

min

istr

ative

fu

nctio

ns.

Le

ve

rag

e in

ve

stm

en

t in

Mic

roso

ft p

rod

ucts

,

Mic

row

ave

te

ch

no

log

y,

an

d v

irtu

aliza

tio

n

so

ftw

are

to

pro

vid

e a

n e

ffic

ien

t in

fra

str

uctu

re

wh

ich

ca

n b

e c

en

tra

lly a

nd

pro

active

ly

ma

na

ge

d

• M

igra

te A

ge

ncy’s

ele

ctr

on

ic g

ate

s a

nd

do

ors

to

a s

ing

le s

ign

-on

so

lutio

n

• U

tilize

VM

Wa

re c

lon

ing

ca

pa

bilitie

s f

or

dis

aste

r re

co

ve

ry

• B

eg

in im

ple

me

nta

tio

n o

f S

ha

rep

oin

t, t

he

Ag

en

cy’s

re

pla

ce

me

nt

to t

he

cu

rre

nt

intr

an

et

site

PIP

ES

. P

ha

se

1 w

ill a

dd

ne

w e

lectr

on

ic f

orm

s t

o

en

ha

nce

do

cu

me

nt

fun

ctio

na

lity

. P

ha

se

1 t

o b

e c

om

ple

ted

by

Dece

mb

er

20

12

• A

pla

n h

as b

ee

n d

eve

lop

ed

to

im

ple

me

nt

FO

Bs a

nd

ne

two

rk

ga

tes f

or

futu

re b

uild

ing

/pro

jects

.

• V

MW

are

clo

nin

g h

as b

ee

n im

ple

me

nte

d o

n t

he

PA

CN

et

an

d

BIZ

Net

se

rve

rs t

ha

t a

re v

irtu

alize

d.

• IE

UA

sta

ff m

em

be

rs h

ave

be

en

tra

ine

d o

n S

ha

rep

oin

t.

• S

ub

scri

be

d t

o a

clo

ud

-ba

se

d F

TP

so

lutio

n,

wh

ich

pro

vid

es s

taff

with

a s

ecu

re s

olu

tio

n f

or

tra

nsfe

rrin

g f

ile

s u

sin

g t

he

in

tern

et.

C. R

ate

Sta

bil

iza

tio

n a

nd

Co

st

Eff

ec

tive

ne

ss

C-4

Eff

icie

ntly m

an

ag

e A

ge

ncy's

asse

ts t

o e

nsu

re

op

tim

al p

rod

uctivity a

nd

co

st

eff

ective

op

era

tin

g a

nd

ma

inte

na

nce

str

ate

gie

s a

nd

pra

ctice

s

Pro

vid

e s

up

po

rt t

o t

he

Ag

en

cy's

Asse

t

Ma

na

ge

me

nt

Pro

gra

m

• E

nsu

re t

ha

t a

ll n

on

-lin

ea

r a

sse

ts a

re in

SA

P

• T

ag

all t

he

Ag

en

cy’s

asse

ts a

t th

e f

ield

le

ve

l w

ith

th

eir

SA

P

nu

mb

ers

• E

qu

ipm

en

t ta

gg

ing

at

all f

acilitie

s h

as b

ee

n c

om

ple

ted

.

D. O

pe

rati

on

al

& M

ain

ten

an

ce

Eff

icie

nc

y

D-2

De

vis

e a

nd

im

ple

me

nt

op

era

tin

g s

tra

teg

ies w

hic

h

min

imiz

e c

osts

an

d o

ptim

ize

pro

du

ctivity.

Op

tim

ize

en

erg

y u

sa

ge

at

all f

acilitie

s•

Imp

lem

en

t su

b-m

ete

rin

g o

n a

ll e

qu

ipm

en

t w

ith

hig

h e

ne

rgy u

sa

ge

• R

ep

lace

all t

he

me

mb

ran

es a

t th

e R

P-1

ae

ratio

n b

asin

s

• E

ne

rNO

C h

as c

om

ple

ted

in

sta

lla

tio

n o

f su

b-m

ete

rin

g e

qu

ipm

en

t

at

RP

-2,

RP

-5 a

nd

CC

WR

F.

RP

-1 is 7

0%

co

mp

lete

an

d R

P-4

is

60

% c

om

ple

te.

Th

e p

roje

ct

is n

ow

exp

ecte

d t

o b

e c

om

ple

ted

in

Au

gu

st

20

13

.

• A

ll t

he

me

mb

ran

es a

t th

e R

P-1

ae

ratio

n b

asin

s h

ave

be

en

rep

lace

d.

D. O

pe

rati

on

al

& M

ain

ten

an

ce

Eff

icie

nc

y

D-3

De

ve

lop

an

d im

ple

me

nt

be

st

ma

inte

na

nce

ma

na

ge

me

nt

pra

ctice

s t

ha

t e

nsu

re o

ptim

al re

lia

bility,

eff

icie

ncy a

nd

sa

fety

at

all f

acilitie

s.

Incre

ase

th

e r

elia

bility o

f th

e A

ge

ncy’s

asse

ts

• O

ptim

ize

th

e m

ain

ten

an

ce

str

ate

gy o

f cri

tica

l a

sse

ts

• Im

ple

me

nt

Ph

ase

II

of

the

Vib

ratio

n A

na

lysis

pro

gra

m

• D

eve

lop

a c

om

pre

he

nsiv

e L

ub

e O

il M

an

ag

em

en

t a

nd

Oil A

na

lysis

pro

gra

m

• W

ork

sh

op

s w

ith

Ma

inte

na

nce

an

d O

pe

ratio

ns h

ave

be

en

sch

ed

ule

d t

o o

ptim

ize

th

e m

ain

ten

an

ce

str

ate

gy o

f cri

tica

l a

sse

ts.

• C

om

ple

ted

fo

rma

l vib

ratio

n t

rain

ing

fo

r five

ma

inte

na

nce

sta

ff

me

mb

ers

. B

uild

ing

th

e v

ibra

tio

n a

na

lysis

eq

uip

me

nt

da

tab

ase

on

the

ne

w A

sse

t H

ea

lth

Ma

na

ge

me

nt

So

ftw

are

ha

s b

eg

un

.

• Im

ple

me

nta

tio

n o

f th

e lu

be

oil m

an

ag

em

en

t a

nd

oil a

na

lysis

pro

gra

m is c

urr

en

tly u

nd

erw

ay.

In

itia

l a

sse

ssm

en

t a

nd

fo

rma

l

tra

inin

g o

f 1

7 m

ain

ten

an

ce

em

plo

ye

es h

ave

be

en

co

mp

lete

d.

Pro

cu

rem

en

t o

f tw

o lu

bri

ca

tio

n s

tora

ge

an

d f

iltr

atio

n s

yste

ms h

as

be

en

in

itia

ted

.

D. O

pe

rati

on

al

& M

ain

ten

an

ce

Eff

icie

nc

y

D-4

Co

ntin

ua

lly r

evie

w a

nd

asse

ss in

du

str

y p

ractice

s

(bo

th p

riva

te a

nd

pu

blic)

to k

ee

p t

he

Ag

en

cy o

n t

he

cu

ttin

g e

dg

e o

f o

pe

ratio

na

l a

nd

ma

inte

na

nce

eff

icie

ncy.

Pro

vid

e t

ech

nic

al su

pp

ort

fo

r th

e A

ge

ncy's

ren

ew

ab

le e

ne

rgy p

roje

ct

• P

rovid

e t

ech

nic

al su

pp

ort

fo

r th

e A

ge

ncy’s

“G

o G

rid

less”

pro

ject

• T

ech

nic

al su

pp

ort

ha

s b

ee

n p

rovid

ed

fo

r th

e F

ue

l C

ell p

roje

ct.

Inla

nd

Em

pir

e U

tili

tie

s A

gen

cy

Go

als

an

d O

bje

cti

ves U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

Op

era

tio

ns a

nd

Main

ten

an

ce D

ivis

ion

Ma

inte

na

nc

e

Pa

ge

17

Exh

ibit B

De

pt

Ag

en

cy G

oa

lD

ep

art

me

nt

Go

al

De

pa

rtm

en

t O

bje

cti

ve

sS

tatu

s

Inla

nd

Em

pir

e U

tili

tie

s A

gen

cy

Go

als

an

d O

bje

cti

ves U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

Op

era

tio

ns a

nd

Main

ten

an

ce D

ivis

ion

Ma

xim

ize

Dilu

en

t W

ate

r R

ech

arg

e.

• T

rack a

nd

eff

ective

ly c

om

mu

nic

ate

ava

ila

bility,

de

ma

nd

, a

nd

use

of

the

Sta

te W

ate

r P

roje

ct

wa

ter

to C

BW

M a

nd

MW

D

• P

rep

are

pre

-sto

rm f

ore

ca

sts

3 d

ays p

rio

r to

ea

ch

eve

nt

an

d p

ost

sto

rm s

um

ma

rie

s 2

-da

ys a

fte

r e

ach

eve

nt

• C

on

du

ct

pre

-sto

rm p

lan

nin

g a

nd

sto

rm r

esp

on

se

site

in

sp

ectio

ns,

sa

mp

le c

olle

ctio

n a

nd

po

st-

sto

rm d

ata

in

terp

reta

tio

n

• N

o im

po

rte

d w

ate

r w

as p

urc

ha

se

d b

y C

BW

M f

or

GW

R.

• N

o s

torm

eve

nts

occu

rre

d d

uri

ng

4Q

.

• D

ilu

en

t sa

mp

lin

g w

as c

on

dcu

ted

fo

r d

ry w

ea

the

r flo

w.

Eff

ective

ly a

nd

ap

pro

pri

ate

ly a

dm

inis

ter

all

Gro

un

dw

ate

r R

ech

arg

e O

&M

ag

ree

me

nts

.

• S

up

po

rt F

ina

ncia

l P

lan

nin

g in

th

e d

eve

lop

me

nt

of

a d

raft

bu

dg

et

for

CB

WM

by M

arc

h 1

, 2

01

3

• P

rep

are

accu

rate

qu

art

erl

y v

ari

an

ce

re

po

rts t

o G

RC

C

• A

GW

R B

ud

ge

t w

as p

rep

are

d o

n t

ime

in

3Q

.

• A

4Q

va

ria

nce

wa

s c

om

ple

ted

fo

r F

Y1

2/1

3 in

1Q

of

FY

13

/14

Pro

mo

te o

ptim

ize

d u

se

of

au

tom

atio

n w

ith

in

all f

acilitie

s.

• C

on

du

ct

an

nu

al a

larm

his

tori

an

au

dits b

y J

un

e 1

, 2

01

3

•Pro

vid

eid

en

tifica

tio

no

fa

uto

ma

tio

no

pp

ort

un

itie

s,

do

cu

me

nt

an

d

pro

vid

e in

form

atio

n t

o t

he

Ma

inte

na

nce

De

pa

rtm

en

t b

y J

un

e 2

01

3

• O

ng

oin

g a

nd

co

ntin

uo

us,

•M

ee

tin

gto

revie

wta

sk

will

be

sch

ed

ule

da

nd

co

mp

lete

dp

rio

rto

du

ed

ate

.A

tte

nd

ee

sw

ill

inclu

de

Se

nio

rO

pe

rato

rs,

Su

ps,

DM

O's

,

an

dO

A's

.O

pe

ratio

ns

als

ore

vie

wth

eo

pp

ort

un

itie

sd

uri

ng

pro

ce

ss

me

etin

gs,

KP

I m

ee

tin

gs,

an

d s

taff

me

etin

gs.

Eff

ective

ly s

up

po

rt t

he

de

ve

lop

me

nt

of

Pro

ject

Sco

pe

an

d D

esig

n.

• C

om

ple

te t

ime

ly a

nd

co

mp

lete

re

vie

w o

f d

esig

n d

ocu

me

nta

tio

n

• A

ctive

ly p

art

icip

ate

in

de

sig

n r

evie

w m

ee

tin

gs a

nd

wo

rksh

op

s

•N

ort

he

rna

nd

So

uth

ern

Op

era

tio

ns

gro

up

sre

vie

wa

nd

pro

vid

e

fee

db

ack a

s a

pp

rop

ria

te a

nd

att

en

d d

esig

n/C

M m

ee

tin

gs.

Ma

xim

ize

sta

ff c

ross t

rain

ing

.•

Co

ntin

ue

to

im

ple

me

nt

the

cro

ss t

rain

ing

pla

n f

or

ea

ch

fa

cility,

Recycle

d W

ate

r (R

W)d

istr

ibu

tio

n a

nd

Gro

un

d W

ate

r R

ech

arg

e (

GW

R)

• 9

0%

of

ce

rtifie

d o

pe

ratio

ns s

taff

tra

ine

d t

o o

pe

rate

mo

re t

ha

n 1

facility b

y J

un

e 2

01

3.

•S

taff

ing

cro

ss

tra

inin

gp

lan

wa

sim

ple

me

nte

da

nd

isco

ntin

ue

dto

be

wo

rke

d o

n a

nd

ad

juste

d a

s n

ee

de

d.

• O

pe

ratio

ns h

as m

et

this

go

al.

Accu

rate

an

d e

ffic

ien

t d

ata

co

lle

ctio

n a

nd

ma

na

ge

me

nt

• C

on

du

ct

an

nu

al o

pe

rato

r ro

un

ds a

nd

sp

rea

dsh

ee

t re

vie

ws a

nd

up

da

tes b

y M

arc

h 1

, 2

01

3

• C

on

du

ct

an

nu

al la

bo

rato

ry a

na

lysis

sch

ed

ule

/ne

ed

s a

sse

ssm

en

t b

y

Fe

bru

ary

1,

20

13

•A

llfa

cility

rou

nd

sh

ee

tsa

nd

sp

rea

dsh

ee

tsh

ave

be

en

revie

we

d

an

du

pd

ate

da

sn

ee

de

d.

Ina

dd

itio

n,

as

ne

wp

roce

sse

sco

me

on

lin

e w

e a

dju

st

to s

tre

am

lin

e t

he

ro

un

d s

he

ets

.

•S

am

ple

an

aly

sis

/sch

ed

ule

ne

ed

sa

sse

sm

en

tis

co

nsis

ten

tly

revie

we

d a

nd

ad

juste

d.

Min

imiz

e o

ve

rtim

e u

se

.•

Re

du

ce

aft

er

ho

ur

facility c

all-o

uts

by 5

%

•C

on

du

ct

ad

aily

revie

wo

fth

ea

uto

ma

ted

on

-ca

lltr

ackin

gre

po

rtto

red

uce

un

ne

ce

ssa

ry c

all-o

uts

•O

ng

oin

ga

nd

co

ntin

uo

us

for

Nort

he

rna

nd

So

uth

ern

Op

era

tio

ns.

Op

era

tio

ns o

ve

rtim

e e

nd

ed

ap

pro

xim

ate

ly 7

0 %

of

bu

dg

et.

• D

aily r

ep

ort

s a

re r

evie

we

d b

y D

MO

, O

ps S

up

., S

r. O

pe

rato

rs.

Eff

ective

ba

sin

ma

inte

na

nce

.•

De

ve

lop

an

nu

al B

asin

Ma

inte

na

nce

Pla

n b

y A

pri

l 1

, 2

01

3.

Cle

arl

y

ide

ntify

, p

rio

ritize

an

d e

stim

ate

co

sts

fo

r re

co

mm

en

de

d b

asin

ma

inte

na

nce

activitie

s f

or

FY

20

13

/14

• A

ba

sin

pla

n w

as d

eve

lop

ed

an

d b

ud

ge

ted

fo

r in

itia

tio

n in

1Q

of

FY

13

/14

.

D. O

pe

rati

on

al

& M

ain

ten

an

ce

Eff

icie

nc

y

D-4

Co

ntin

ua

lly r

evie

w a

nd

asse

ss in

du

str

y p

ractice

s

(bo

th p

riva

te a

nd

pu

blic)

to k

ee

p t

he

Ag

en

cy o

n t

he

cu

ttin

g e

dg

e o

f o

pe

ratio

na

l a

nd

ma

inte

na

nce

eff

icie

ncy.

Eff

ective

ly d

eve

lop

an

d c

on

du

ct

do

cu

me

nte

d p

roce

ss a

nd

in

du

str

y t

rain

ing

.

• C

on

du

ct

10

fa

cility s

pe

cific

pro

ce

ss,

tech

no

log

y o

r e

qu

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Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

Op

era

tio

ns a

nd

Main

ten

an

ce D

ivis

ion

A.

Co

ns

erv

ati

on

& W

ate

r Q

ua

lity

A-4

Pro

mo

te p

rote

ctio

n o

f h

igh

qu

ality

wa

ter

su

pp

lie

s

thro

ug

h im

ple

me

nta

tio

n o

f lo

ca

l so

urc

e p

rote

ctio

n

pro

gra

ms t

ha

t p

reve

nt

the

in

tro

du

ctio

n o

f p

ollu

tan

ts

into

th

e r

eg

ion

al w

aste

wa

ter

syste

m.

Imp

lem

en

tatio

n o

f A

ge

ncy-w

ide

Sa

lin

ity

Red

uctio

n P

rog

ram

.

• W

ork

with

th

e c

on

tra

ctin

g a

ge

ncie

s t

o m

inim

ize

th

e s

alt lo

ad

ing

fro

m

co

mm

erc

ial, in

du

str

ial, a

nd

re

sid

en

tia

l se

lf-r

eg

en

era

tin

g w

ate

r

so

fte

ne

rs

• W

ate

r S

oft

en

er

Pro

hib

itio

n O

rdin

an

ce

• Id

en

tify

Reg

ion

al in

du

str

ial u

se

rs s

uita

ble

fo

r co

nn

ectio

n t

o t

he

NR

WS

• R

ep

et

in t

he

City o

f C

hin

o a

nd

K-P

ure

Wa

terw

ork

s in

th

e C

ity o

f

Ran

ch

o C

uca

mo

ng

a h

ave

bo

th b

ee

n issu

ed

pe

rmits t

o d

isch

arg

e

hig

h T

DS

flo

w in

to t

he

NR

WS

.

• T

he

wa

ter

so

fte

ne

r re

ba

te

pro

gra

m is c

on

tin

uin

g.

To

da

te o

ve

r 6

00

so

fte

ne

rs h

ave

be

en

rem

ove

d.

• C

on

tra

ctin

g A

ge

ncie

s O

rdin

an

ce

s h

ave

be

en

re

vis

ed

an

d a

pp

rove

d t

o p

roh

ibit t

he

fu

ture

in

sta

lla

tio

n o

f th

e w

ate

r

so

fte

ne

rs b

y t

he

Citie

s o

f M

on

tcla

ir,

Fo

nta

na

, a

nd

Up

lan

d.

D. O

pe

rati

on

al

& M

ain

ten

an

ce

Eff

icie

nc

y

D-2

De

vis

e a

nd

im

ple

me

nt

op

era

tin

g s

tra

teg

ies w

hic

h

min

imiz

e c

osts

an

d o

ptim

ize

pro

du

ctivity.

Min

imiz

e o

ve

rtim

e u

se

.•

Re

du

ce

aft

er

ho

ur

ca

ll-o

uts

by 1

0%

• A

fte

r h

ou

r ca

ll o

uts

ha

ve

be

en

re

str

icte

d t

o e

me

rge

ncy o

nly

.

D. O

pe

rati

on

al

& M

ain

ten

an

ce

Eff

icie

nc

y

D-4

Co

ntin

ua

lly r

evie

w a

nd

asse

ss in

du

str

y p

ractice

s

(bo

th p

riva

te a

nd

pu

blic)

to k

ee

p t

he

Ag

en

cy o

n t

he

cu

ttin

g e

dg

e o

f o

pe

ratio

na

l a

nd

ma

inte

na

nce

eff

icie

ncy.

Eff

ective

lyd

eve

lop

an

dco

nd

uct

do

cu

me

nte

dp

roce

du

res

an

dte

ch

no

log

y

tra

inin

g

•C

on

du

ct

an

nu

al

revie

wo

fP

T&

SC

SO

P’s

an

dq

ua

lity

co

ntr

ol

pro

ce

du

res

•D

ep

art

me

nt

SO

Ps

ha

ve

be

en

de

ve

lop

ed

for

ind

ustr

ies

sa

mp

lin

g,

insp

ectio

n,

an

dre

vie

wo

fin

du

str

yse

lf-m

on

ito

rin

gre

po

rts.

Th

eS

OP

for

the

rou

tin

eca

lib

ratio

no

fp

Ha

nd

flo

wm

ete

ra

tth

eB

rin

eL

ine

Colle

ctio

n S

tatio

n h

as b

ee

n c

om

ple

ted

.

D. O

pe

rati

on

al

& M

ain

ten

an

ce

Eff

icie

nc

y

D-5

E

ffe

ctive

ma

na

ge

me

nt

of

Unit P

rod

uctio

n C

ost

(UP

C)

co

mp

uta

tio

n a

nd

tra

ckin

g s

yste

m

Imp

rove

accu

racy

of

da

taco

lle

ctio

nfo

r

invo

icin

ga

nd

reve

nu

eto

reco

ve

ra

ll

exp

en

se

s r

ela

ted

to

NR

W o

pe

ratio

ns

• In

cre

ase

ca

lib

ratio

n f

req

ue

ncy o

f cri

tica

l flo

w m

ete

rs

•Im

pro

ve

sa

mp

leco

lle

ctio

na

nd

an

aly

sis

for

accu

rate

billin

go

fN

RW

cu

sto

me

rs

•In

du

str

ies

are

co

nd

uctin

gflo

wm

ete

rca

lib

ratio

ns

as

req

uir

ed

an

d

ce

rtifie

db

yP

E.

IEU

Ao

wn

ed

me

ters

are

be

ing

ca

lib

rate

dp

er

ma

nu

factu

rers

sp

ecific

atio

ns

by

instr

um

en

tatio

nsta

ff.

•In

du

str

y

mo

nito

rin

ga

nd

an

aly

sis

are

be

ing

co

nd

ucte

dfo

ra

ccu

rate

billin

go

f

NR

W c

usto

me

rs.

E.

Str

ate

gic

Pla

nn

ing

& C

ap

ita

l Im

ple

me

nta

tio

n

E-2

Im

ple

me

nt

an

d m

ain

tain

sta

te o

f th

e a

rt

infr

astr

uctu

re t

o m

axim

ize

eff

icie

ncy a

nd

pro

du

ctivity

wh

ile

me

etin

g n

ee

ds o

f a

rea

co

nstitu

en

cie

s.

Su

pp

ort

th

e d

eve

lop

me

nt

of

pro

ject

sco

pe

an

d d

esig

n r

ela

ted

to

th

e R

eg

ion

al a

nd

NR

W s

ew

er

syste

m

• A

ctive

ly p

art

icip

ate

in

de

sig

n r

evie

w m

ee

tin

gs,

wo

rksh

op

s,

an

d a

ssis

t

du

rin

g c

on

str

uctio

n

• P

retr

ea

tme

nt

is a

ctivie

ly w

ork

ing

with

en

gin

ee

rin

g s

taff

on

th

e

Ph

ila

de

lph

ia a

nd

Mo

ntc

lair

Pu

mp

Sta

tio

n r

eh

ab

ilita

tio

n p

roje

cts

.

Sta

ff h

as a

lso

be

en

pa

rtic

ipa

tin

g in

th

e f

ina

l p

ha

se

s o

f th

e N

RW

no

rth

syste

m c

en

ter

tru

nk r

ep

air

s.

F.

Wa

ste

Ma

na

ge

me

nt

an

d R

es

ou

rce

Uti

liza

tio

n

F-4

Pro

mo

te a

nd

su

pp

ort

a r

eg

ion

al a

pp

roa

ch

to

co

mm

un

ity w

aste

wa

ter

co

lle

ctio

n a

nd

ma

na

ge

me

nt.

No S

an

ita

ry S

ew

er

Ove

rflo

ws (

SS

O)

du

e t

o

lack o

f m

ain

ten

an

ce

• P

op

ula

te a

ll c

olle

ctio

n s

yste

m P

M’s

in

to C

MM

S b

y D

ece

mb

er

20

12

•C

on

du

ct

all

rou

tin

ea

nd

on

-de

ma

nd

cle

an

ing

of

the

Reg

ion

al

an

d

NR

W s

ew

er

syste

m a

nd

tre

atm

en

t p

lan

ts

•R

esp

on

dto

all

Sa

nita

ryS

ew

ers

Ove

rflo

ws

(SS

O)

an

dtr

ea

tme

nt

pla

nt

em

erg

en

cie

sin

atim

ely

ma

nn

er

an

dp

rovid

ea

ssis

tan

ce

too

the

r

co

ntr

actin

g a

ge

ncie

s

• T

he

po

pu

latin

g c

olle

ctio

n s

yste

m P

M’s

in

to C

MM

S h

as b

ee

n

co

mp

lete

d f

or

the

NR

WS

an

d R

eg

ion

al p

ipe

lin

es.

• T

he

cle

an

ing

an

d C

CT

V in

sp

ectio

n o

f th

e N

RW

S N

ort

h S

yste

m

so

uth

tru

nk w

as c

om

ple

ted

la

st

Dec.

20

12

. A

ll s

iph

on

ma

inte

na

nce

is b

ein

g c

om

ple

ted

pe

r th

e d

ep

art

me

nt

sch

ed

ule

.

• S

taff

re

sp

on

se

tim

e f

or

tre

atm

en

t p

lan

t e

me

rge

ncie

s h

as b

ee

n

ou

tsta

nd

ing

. T

he

re h

ave

be

en

no

SS

O's

ove

r th

e la

st

qu

art

er.

G.

In

tera

ge

nc

y R

ela

tio

ns

hip

s &

Co

mm

un

ity

Pa

rtn

ers

hip

s

G-3

Pa

rtn

er

with

th

e c

itie

s,

loca

l a

nd

re

gio

na

l

ag

en

cie

s a

nd

he

bro

ad

er

co

mm

un

ity o

n c

om

mo

n

issu

es t

o c

rea

te in

teg

rate

d a

nd

in

no

va

tive

so

lutio

ns.

Mai

nta

in 1

00

% c

om

pli

ance

wit

h e

stab

lish

ed

Pre

-Tre

atm

ent

Reg

ula

tio

ns

and

Per

mit

s

•C

on

du

ct

bi-

an

nu

al

rou

tin

e,

as

ne

ed

ed

on

-de

ma

nd

insp

ectio

ns

an

d

sa

mp

lin

g a

ctivitie

s

•P

roce

ss

late

no

tice

s,

de

ficie

ncy

lett

ers

an

dre

po

rtin

gvio

latio

ns

as

ne

ce

ssa

ry

•R

evie

wa

nd

up

da

teth

e"N

oD

rug

sD

ow

nth

eD

rain

"p

rog

ram

an

d

co

nd

uct

pu

blic o

utr

ea

ch

• N

o W

ipe

s F

lush

• In

du

str

y in

sp

ectio

n a

nd

sa

mp

lin

g a

ctivitie

s a

re b

ein

g c

om

ple

ted

on

sch

ed

ule

.

• E

nfo

rce

me

nt

of

no

n-c

om

plia

nt

ind

ustr

ies is b

ein

g c

om

ple

ted

with

in t

he

re

qu

ire

d t

ime

fra

me

s s

pe

cifie

d in

th

e d

ep

art

me

nt's

En

forc

em

en

t R

esp

on

se

Pla

n.

Th

e d

ep

art

me

nt

ER

P is b

ein

g

revie

we

d a

nd

will b

e r

evis

ed

as n

ee

de

d b

ase

d o

n t

he

re

ce

nt

inte

rna

l a

nd

ou

tsid

e a

ud

its.

I. S

taff

Tra

inin

g,

Deve

lop

me

nt,

an

d W

ell

be

ing

I-4

Su

sta

in a

cle

an

, sa

fe,

an

d h

ea

lth

y w

ork

ing

en

vir

on

me

nt

for

all A

ge

ncy e

mp

loye

es.

No e

mp

loye

e w

ork

re

late

d a

ccid

en

ts•

Co

nd

uct

all r

eq

uir

ed

sa

fety

ta

ilg

ate

tra

inin

gs

• P

&S

C s

taff

are

active

ly a

tte

nd

ing

an

d a

re in

co

mp

lia

nce

with

all

req

uir

ed

sa

fety

ta

ilg

ate

me

etin

gs.

Pre

-Tre

atm

en

t &

So

urc

e C

on

tro

l

Pa

ge

20

Exh

ibit B

De

pt

Ag

en

cy G

oa

lD

ep

art

me

nt

Go

al

De

pa

rtm

en

t O

bje

cti

ve

sS

tatu

s

Inla

nd

Em

pir

e U

tili

tie

s A

gen

cy

Go

als

an

d O

bje

cti

ves U

pd

ate

Fo

urt

h Q

ua

rte

r, F

Y 2

01

2/1

3

Op

era

tio

ns a

nd

Main

ten

an

ce D

ivis

ion

B. T

ec

hn

olo

gic

al

Inn

ova

tio

n

B-1

Exp

lore

, p

urs

ue

an

d im

ple

me

nt

inn

ova

tive

tech

no

log

y w

ith

a c

ost

eff

ective

ap

pro

ach

to

op

era

tin

g p

ractice

s a

nd

ad

min

istr

ative

fu

nctio

ns.

Eva

lua

te n

ew

an

d e

me

rgin

g t

ech

no

log

ies

• E

va

lua

te e

me

rgin

g t

ech

no

log

ies f

or

intr

od

ucin

g o

xyg

en

in

to t

he

activa

ted

slu

dg

e p

roce

ss in

a m

ore

eff

icie

nt

ma

nn

er

tha

n c

urr

en

tly

use

d

• T

S s

taff

co

ntin

ue

s t

o e

va

lua

te t

ech

no

log

ies f

or

intr

od

ucin

g o

xyg

en

to a

era

tio

n b

asin

s t

ha

t m

ay p

rove

to

be

mo

re e

ffic

ien

t th

an

fin

e

bu

bb

le d

iffu

se

rs.

• T

S c

on

tin

ue

s e

va

lua

tin

g a

pp

roa

ch

es f

or

qu

an

tify

ing

ae

ratio

n

syste

m p

erf

orm

an

ce

by d

eve

lop

ing

ap

pro

pri

ate

KP

I's.

• T

S h

as b

ee

n t

aske

d w

ith

de

ve

lop

ing

an

Ag

en

cy A

sse

t

Ma

na

ge

me

nt

Pla

n,

wh

ich

will lim

it t

he

tim

e a

va

ila

ble

fo

r te

ch

no

log

y

eva

lua

tio

ns.

D. O

pe

rati

on

al

& M

ain

ten

an

ce

Eff

icie

nc

y

D-1

De

sig

n a

nd

im

ple

me

nt

pro

gra

ms w

hic

h im

pro

ve

the

kn

ow

led

ge

an

d s

kill le

ve

ls o

f th

e A

ge

ncy’s

wo

rkfo

rce

.

Sta

nd

ard

ize

an

d u

pd

ate

all o

pe

ratin

g

pro

ce

du

res

• L

ea

d e

ffo

rts o

n t

he

up

da

tin

g o

f th

e R

P-1

, C

CW

RF

, a

nd

RP

-2 O

&M

Ma

nu

als

• C

on

du

ct

tra

inin

g f

or

Op

era

tio

ns s

taff

on

th

e p

rop

er

use

of

O&

M

Ma

nu

als

with

in t

wo

mo

nth

s o

f th

e c

om

ple

tio

n o

f th

e m

an

ua

ls

• P

rop

osa

ls f

or

co

nsu

ltin

g s

erv

ice

s f

or

up

da

tin

g t

he

fa

cility O

&M

Ma

nu

als

ha

ve

be

en

eva

lua

ted

.

H. F

isc

al

Ac

co

un

tab

ilit

y a

nd

Re

gu

lato

ry

Co

mp

lia

nc

e

H-2

Ma

inta

in a

sa

fe a

nd

he

alth

y w

ork

en

vir

on

me

nt

for

all e

mp

loye

es c

on

sis

ten

t w

ith

fe

de

ral a

nd

sta

te la

ws

an

d r

eg

ula

tio

ns

En

su

re s

taff

is f

ully a

wa

re o

f n

ew

ru

les a

nd

reg

ula

tio

ns

•E

nco

ura

ge

sta

ffp

art

icip

atio

nin

loca

lw

ate

r/w

aste

wa

ter/

air

reg

ula

tory

an

da

sso

cia

tio

nco

mm

itte

em

ee

tin

gs

as

me

asu

red

by

do

cu

me

nte

d

att

en

da

nce

• D

ep

art

me

nt

sta

ff r

eco

mm

en

de

d a

nd

th

e B

oa

rd a

pp

rove

d A

ge

ncy

pa

rtic

ipa

tio

n in

a T

ech

no

log

y A

pp

rova

l G

rou

p le

ad

by I

sle

Utilitie

s

for

FY

13

/14

. N

ote

: E

ne

rgy A

na

lysis

re

sp

on

sib

ilitie

s h

ave

be

en

mo

ve

d t

o t

he

Pla

nn

ing

& E

C D

ep

t, s

o T

ech

Se

rv s

taff

wo

n't b

e

att

en

din

g S

CA

P E

ne

rgy m

ee

tin

gs in

th

e f

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INFORMATION ITEM

25

Date: November 7, 2013

To: Regional Technical Committee

From: Inland Empire Utilities Agency

Subject: Pretreatment Program Local Limits Study

RECOMMENDATION

This is an informational item for the Regional Technical Committee.

BACKGROUND

In December 2012, the Regional Water Quality Control Board (RWQCB) with assistance from

Tetra Tech, Inc. under contract with the United States Environmental Protection Agency

conducted a Pretreatment Compliance Audit (PCA) of the Inland Empire Utilities Agency’s

(IEUA) pretreatment program. The PCA identified several areas for improvement regarding the

current Local Limits applicable to the Significant Industrial Users (SIUs) within the IEUA

service area. As a result of the PCA, and the fact the current Local Limits were developed nearly

ten years ago (2004), the RWQCB required that IEUA reevaluate these limits in a formal study.

IEUA proposed a tentative plan to the RWQCB to complete data collection to identify and

determine pollutants of concern by July 2014. The new local limits should be completed by

December 2014 for submittal to RWQCB for review and approval.

In order to meet the proposed schedule, IEUA has prepared a Request for Proposal (RFP) to

retain a consultant to reevaluate and develop the new local limits. The objective of this study is

to develop logical, technically based, defensible, uniform local limits that are applicable to all

SIUs within the IEUA service area. IEUA will involve members of the Pretreatment

Subcommittee in the RFP consultant selection and report development processes of this local

limits study.

Below is a tentative schedule for the completion of the RFP and consultant selection:

November 2013 RFP will be available for bidding

December 2013 RFP submittal will close

January 2013 Consultant will be selected

INFORMATION ITEM

29

Date: November 7, 2013

To: Regional Committees

From: Inland Empire Utilities Agency

Subject: Technical/Policy Meeting Scheduling

RECOMMENDATION

This is an informational item for the Regional Committees.

BACKGROUND

Last month, IEUA staff and the Technical Committee discussed the desire to adjust the scheduling

of the Technical and Policy Committee meetings. Two recurring challenges have been identified

that could be addressed through modifying the existing schedule. First, having both meetings back-

to-back, inhibits the ability to process any non-routine Action Items in any single month. When

budget and planning documents (for example) are developed, time is needed to adequately address

any Technical Committee comments/concerns prior to being presented to the Policy Committee.

Often 1-month is too long between meetings to move these actions forward in a timely manner.

Second, there is a recurring conflict with the CDA Board meeting, which is also held in the evening

of the 1st Thursday of each month. This meeting often requires Policy meetings to adjourn quickly

to ensure that both meetings are attended.

IEUA has developed a few alternatives for consideration:

1. 1-Week Between Meetings – Move Technical Committee Meeting Date

a. Keep the Policy Committee meeting on the 1st Thursday of each month but move the

start time to 4:00 pm

b. Move the Technical Committee meeting to the last Thursday of each month starting

at 4:00 pm

2. 1-Week Between Meetings – Move Policy Committee Meeting Date

a. Move Policy Committee meeting to the 2nd

Thursday of each month at 5:00 pm

b. Keep the Technical Committee meeting as-is

3. Status Quo

Staff recommends that alternative #1 be considered for implementation. It enables time between

Technical and Policy meetings and allows Policy Members who attend both IEUA and CDA

meetings to do so on a single evening.

RECEIVE AND FILE

3A

Date: November 7, 2013

To: Regional Technical Committee

From: Inland Empire Utilities Agency

Subject: Pretreatment Summary Report

RECOMMENDATION

This is an informational item for the Regional Technical Committee to receive and file.

The regularly scheduled Pretreatment Committee Meeting for the month of October was

cancelled due to lack of business.

BACKGROUND

Pretreatment continues its focus on the following key areas.

Treatment Plants Update

Pretreatment Reports

Discussion Items

Treatment Plants Update:

September 2013 Update:

RP-1/RP-4:

RP-1/RP-4 met all the NPDES requirements during this reporting period.

RP-5:

RP-5 met all the NPDES requirements during this reporting period.

CCWRF:

CCWRF met all the NPDES requirements during this reporting period.

Pretreatment Summary Report

November 7, 2013

Page 2 of 2

G:\PP\Technical and Policy Committee\2013\11-07-13 Tech Policy Mtg\Pretreatment Summary Report 11-

7-13.docx

Agency-wide:

The Agency-wide 12-month running average incremental increase between final effluent and water supply TDS for the month of August 2013 was 239 mg/L, which did not exceed the 250 mg/L 12-month running average limit. The secondary effluent TDS 12-month running average was 210 mg/L for the month of August 2013.

The Agency-Wide 12-month running average TDS for the month of September 2013 was 495 mg/L, which is below the 550 mg/L Agency-wide 12-month running average limit.

Collections System:

No SSOs occurred during the month of September 2013.

Recycled Water:

No unauthorized discharges of more than 50,000 gallons of disinfected tertiary recycled water into the waters of the state occurred during the month of September 2013.

No agricultural runoff events were reported to IEUA by member agencies during the month of September 2013.

Other:

The next scheduled pretreatment committee meeting will be held on November 19, 2013

at the Inland Empire Utilities Agency.

RECEIVE AND FILE

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RECEIVE AND FILE

3D

The Department of Water Resources (DWR) is sponsoring events throughout the fall in preparation for the possibility

that water year 2014 could be a third consecutive dry year. Preparing for the potential of continued dry conditions was

also the focus of a joint California State Board of Food and Agriculture – California Water Commission meeting that

took place in September.

Water year 2013, which ends on September 30, began with above-average precipitation but then turned dry. Sacramento

Valley and San Joaquin Valley watersheds experienced record dry conditions in January through May. Although the

water year’s wet early start helped replenish storage in many reservoirs, subsequent ongoing dry conditions especially

affected non-irrigated agriculture and contributed to an increased wildfire risk.

If 2014 is dry, its impacts are expected to be more widely felt due to reduced carry-over storage statewide. Advanced

preparation for dry conditions helps water suppliers put in place actions to help mitigate impacts -- such as enhanced

water conservation programs or water transfers -- and helps agricultural water users consider risk management tools

such as crop insurance.

Metropolitan’s board authorized a groundbreaking series of advanced technical studies and pilot projects aimed at

reducing barriers and regulatory hurdles for potential leading-edge supply resources that could be developed over the

next 25 years as part of the district’s long-term water plan. The projects are part of Metropolitan’s Integrated

Resources Plan, the district’s long-term water strategy for maintaining regional supply reliability over the next 25

years in the face of climate change, droughts and continued growth.

In response to a request for proposals in May for a two-year pilot program, Metropolitan received 23 submissions for up

to $500,000 each in funding from 17 different member agencies. The board’s action approved funding for 16 of these

projects for a total of $3.3 million, which will be supplemented by additional funding. Of the 23 projects submitted,

IEUA and Western Municipal Water District jointly submitted 3 proposals and was awarded funding for all 3

(~$500,000).

Funding for 16 projects designed to clear a path for increased recycled water, storm water capture, desalted ocean water

and recovered groundwater to meet future Southern California’s supply needs. Among the authorized projects

proposed by 14 participating Metropolitan member public agencies, six involve groundwater clean-up and six further

use of recycled water. Two address seawater desalination and two others advance storm water capture.

IEUA QUARTERLY WATER NEWSLETTER O C T O B E R 2 0 1 3

( R E P O R T I N G 1 S T Q U A R T E R : J U L Y 1 — S E P T E M B E R 3 0 , 2 0 1 3 )

Highlights

Preparing for the Possibility of a Dry 2014—The Department of Water Resources (DWR) is preparing for the possibility that water year 2014 could be a third consecutive dry year. (Page 1)

Planning for Future Water Supply Needs— Metropolitan Water District (MWD) board authorized a series of technical studies and pilot projects to help meet Southern California’s future water supply needs. IEUA and WMWD received ~$500,000 in funding for 3 pilot projects (Page 1)

Over the Last 3 Months IEUA Recharged Over 3,000 AF of Recycled Water—3,000 AF of recycled water recharge in the months of July, August and September is the highest on record. In previous years, the closest was about 2,000 AF.

Department of Water Resources—Possibility of a Dry 2014

Metropolitan Water District—Planning for Future Water Supply Needs

P A G E 2

Imported Water Deliveries

Through August of FY 2013/14, IEUA and

its member agencies have purchased

15,357 AF of Tier I water, about 3,000

acre-feet more than this time last year.

This upward trend in water use is con-

sistent with continued dry conditions.

Dry Year Yield (DYY) Program

The Dry Year Yield (DYY) Program is a

conjunctive use program that provides

additional dry year water supply relia-

bility to the IEUA service area. This is

a 25-year program (beginning in 2003)

that will store imported water in wet

years and extract groundwater during

dry years. The storage account has a

cap of 100,000 AF. The local DYY

participants have already completed

one full cycle (of storage and extrac-

tion).

Over the past year, IEUA, TVMWD and

Watermaster have met with MWD and

developed proposal with refinements

to the existing performance criteria. In

September 2013, all parties tentatively

agreed on the proposal. Over the next

few months all parties hope to finalize

the proposed refinements, resulting in

an amendment to the Agreement.

Chino Desalter Authority (CDA)

Through August of FY 2013/14 , the two

desalters produced 4,242 AF of water

(of which 2,472 AF was delivered to

IEUA retail agencies). The contracted

entitlement is 24,600 AFY (but actual

production is 25,000 to 26,000 AFY)

and is scheduled for expansion to pro-

duce approximately 40,000 AFY by

2014, with the implementation of CDA

Phase III.

Groundwater Recharge Program

Through June of FY 2012/13, approxi-

mately 15,903 AF of storm and recy-

cled water has been recharged in the

Chino Basin.

IEUA Water Supply Programs

P A G E 3

Recycled Water News

Recycled Water Sales Projection FY 13/14

Recharge: 10,000 AF

Direct Sales: 21,200 AF

Total Usage: 31,200 AF

HIGHLIGHT:

1st Qtr FY13/14 RW Recharge is a first quarter record high for the Program.

2,730 AF a 51% increase over 1st Qtr FY12/13.

0

1,000

2,000

3,000

4,000

5,000IEUA Recycled Water Usage

FY 12-13

FY 13-14

Acre

-Fe

et

Wineville Proof of Concept

RW Sales through Sep 2013

Recharge: 2,730 AF

Direct Sales: 8,200 AF

Total Usage: 10,930 AF

G:\Board-Rec\2013\13297 1st Quarter Water Newsletter 10-16-13

RECEIVE AND FILE

3E

Date: November 7, 2013

To: Regional Committees

From: Inland Empire Utilities Agency

Subject: 2013 IEUA Business Goals

RECOMMENDATION

This is an information item for the Regional Committees to receive and file.

BACKGROUND

This item was presented at the IEUA Board of Directors meeting on October 16, 2013.

October 2013

IEUA Business Goals

I E U A B u s i n e s s G o a l s

Page 1

Business Goal Development

PURPOSE: It is critical that IEUA Business Goals align with the Agency’s Mission, Vision & Values which

are defined by the needs of our Stakeholders and the value provided to the Public. The Business Goal

Development process includes a review of existing Agency-wide policy goals and their refinement based

on current and future needs. It is also critical in setting the framework for the development of the IEUA

Strategic Plan that will shape and guide the Agency’s fundamental decisions and actions over the next

several years.

BACKGROUND: Over the last several years, the Agency-wide policy goals, which have guided the

Agency’s decisions and actions in executing its mission and attaining its vision, have been categorized

into nine major thematic areas: Conservation & Water Quality, Technological Innovation, Rate

Stabilization and Cost Effectiveness, Operational and Maintenance Efficiency, Strategic Planning and

Capital Implementation, Waste Management and Resource Utilization, Interagency Relationships and

Community Partnerships, Fiscal Accountability and Regulatory Compliance, and Staff Training,

Development and Well Being.

These Agency-wide policy goals guide the development of the capital improvement program,

operational budget, and organizational goals and objectives each budget cycle. As a way to further

define the Agency’s levels of service (LOS), several workshops were held with the IEUA Board of

Directors in 2011. However, the LOS developed as part of these workshops were primarily focused on

the Agency’s operational functions. In early 2013 staff recommended the LOS be expanded into more

broad based IEUA Business Goals to also include the following topics: water reliability, fiscal

accountability and employee wellbeing. It was also determined that the development of the IEUA

Business Goals should include input from Stakeholders including: IEUA Board of Directors, IEUA staff,

Technical Committee members and Policy Committee members.

I E U A B u s i n e s s G o a l s

Page 2

BUSINESS GOALS FUNCTION: For any organization to remain relevant and effective, its ability to

adapt and prepare for change is essential. As illustrated below, the IEUA Business Goals must be must

be continually evaluated as part of the planning process to ensure that they meet the current and future

needs of the Region.

I E U A B u s i n e s s G o a l s

Page 3

BUSINESS GOALS STRUCTURE: The IEUA Business Goals were categorized into six main areas: Fiscal

Responsibility, Workplace Environment, Business Practices, Water Reliability, Wastewater Management

and Environmental Stewardship. Within each Business Goal (i.e. Water Reliability), several Objectives

were established to support the Business Goal (i.e. beneficial use of recycled water, etc.). For each

Objective, a Commitment was developed to define the level of service that IEUA will provide (i.e.

develop recycled water infrastructure to reuse 50,000 AFY). The structure of the Business Goals is

shown in the following figure:

Fiscal Responsibility

Funding & Appropriation

•Commitment

Budget Planning

•Commitment

Reserves

•Commitment

Creditworthiness

•Commitment

Workplace Environment

Mission, Vision, & Values

•Commitment

Employer of Choice

•Commitment

Training

•Commitment

Staff Safety

•Commitment

Business Practices

Efficiency & Effectiveness

•Commitment

Customer Service

•Commitment

Regional & Community Relations

•Commitment

Policy Leadership

•Commitment

Water Reliability

Water Use Efficiency & Education

•Commitment

New Water Supplies

•Commitment

Recycled Water

•Commitment

Groundwater Recharge

•Commitment

Wastewater Management

Capacity

•Commitment

On-Time Construction

•Commitment

Biosolids Management

•Commitment

Energy Management

•Commitment

Environmental Stewardship

Regulatory Compliance

•Commitment

Good Neighbor Policy

•Commitment

Response & Complaint Mitigation

•Commitment

Environmental Stewardship

•Commitment

I E U A B u s i n e s s G o a l s

Page 4

DOCUMENT STRUCTURE: Included within this narrative is one page for each Business Goal – which

outlines the Business Goal intent, each Objective and the corresponding recommended Commitment.

Background on each Objective/Commitment is included within the Appendix.

SCHEDULE: The development, review and approval of Business Goals entails a sequence as indicated in

the schedule below:

Following the completion of this process, the adopted Business Goals will be used as the basis for

the development of several planning documents, including the Strategic Plan, Integrated Water

Resources Plan, Facilities Master Plan Update and the Asset Management Plan.

4/30 • IEUA Staff Workshop I

5/16 • IEUA Staff Workshop II

6/5 • IEUA Board Workshop I

7/23 • Water Managers'/Technical Committee Workshop

8/7 • IEUA Board Workshop II

8/15 • Water Managers'/Technical Committee Workshop II

9/23 • Joint IEUA Board/Policy Member Workshop

10/16 • IEUA Board Approval

Business Goal

Key Objective

Commitment Level

Background Information Location

I E U A B u s i n e s s G o a l s

Page 5

DEFINITIONS: The following list is provided to define key terms utilized in the Business Goals

Narrative.

Board of Directors – Five elected officials providing the governance of Inland Empire Utilities

Agency and representing the following Divisions:

Division 1: Terry Catlin

Division 2: Gene Koopman

Division 3: Steve Elie

Division 4: Vacant

Division 5: Michael Camacho

Chino Groundwater Basin – 5,000,000 AF of groundwater storage encompassing

approximately 235 square miles of the upper Santa Ana River Watershed within San

Bernardino, Riverside and Los Angeles Counties. A substantial portion of the Chino

Groundwater Basin overlaps with the IEUA Service Area.

IEUA Service Area – 242 square miles located in the southwest corner of San Bernardino

County incorporating: the City of Chino, the City of Chino Hills, the City of Fontana, the City of

Montclair, the City of Ontario, the City of Upland and unincorporated areas of San Bernardino

County.

Imported Water – A supplemental water source to local water supplies generally purchased

through the State Water Project.

Member Agencies – Cities, agencies and districts that contract with IEUA for regional

wastewater services and Imported Water deliveries (* denotes member agencies who also are

signatories to the Regional Sewage Contract):

City of Chino*

City of Chino Hills*

Cucamonga Valley Water District*

City of Fontana*

Fontana Water Company

City of Montclair*

Monte Vista Water District

City of Ontario*

San Antonio Water Company

City of Upland*

I E U A B u s i n e s s G o a l s

Page 6

Policy Committee – A committee comprised of policy members from Regional Sewage Contract

member agencies and IEUA.

Public – The approximately 850,000 residents within the IEUA Service Area who receive the

benefits of the services provided by the Member Agencies and IEUA.

Region – The geographical location where IEUA maintains a sphere of influence which is

broader than the IEUA Service Area.

Regional Water Agencies – Agencies and districts having water interests within the Region

but are not Member Agencies. These include but are not limited to:

Chino Basin Watermaster

Jurupa Community Services District

Los Angeles County Sanitation District

Metropolitan Water District

Orange County Sanitation District

Orange County Water District

San Bernardino Flood Control and Water Conservation District

Santa Ana Watershed Project Authority

Western Municipal Water District

Stakeholders – A general term to define all interested parties including: Board of Directors,

Policy Committee, Technical Committee, Member Agencies and Regional Water Agencies.

Supplemental Water – An additional water supply originating from outside the IEUA Service

Area that may offset the demand for Imported Water – may include outside groundwater,

recycled water, etc.

Technical Committee – A committee comprised of public works/water managers from the

Member Agencies and IEUA.

I E U A B u s i n e s s G o a l s

Page 7

A. Business Goal: Fiscal Responsibility

IEUA will safeguard the Agency’s fiscal health through organizational efficiency, adoption

of balanced multiyear budgets and rates that meet full cost-of-service targets, maintain a

high quality credit rating and preserve established fund balance reserves to effectively

address short term and long term economic variability. Furthermore, IEUA will provide

open and transparent communication to educate the Member Agencies on the fiscal

policies of the Agency.

1. Funding & Appropriation [Agency Management, Financial Planning, Accounting & Fiscal Management]

Objective: IEUA will appropriately fund operational, maintenance and capital investment costs.

Commitment: IEUA will adopt service rates and fees that fully support the costs of service

and provide a reliable and steady flow of operating revenue to support all operational

expenses, capital replacement and debt service costs. In addition, IEUA will ensure that

service rates and fees support the Agency’s goal to sustain high quality Commitment Levels.

Reference Material: Appendix A.1

2. Budget Planning [Agency Management, Financial Planning, & Accounting & Fiscal Management]

Objective: IEUA will accurately forecast future operational, repair & replacement, capital improvement and debt service costs as needed for the creation of multiyear budgets and rate resolutions that create fiscal stabilization for IEUA and the Member Agencies.

Commitment: IEUA will provide multiyear forecasts for operational, repair & replacement,

capital investment and debt service costs to support the adoption of multiyear budgets and

rates enhancing dependability and stability.

Reference Material: Appendix A.2

3. Reserves [Financial Planning, Accounting & Fiscal Management]

Objective: IEUA will preserve fund reserves that sustain the Agency’s long term fiscal health, high

quality credit rating and ensure its ability to effectively address economic variability.

Commitment: IEUA will adopt financial policies to establish and preserve fund reserves

above legally or contractually mandated levels to maintain Commitment Levels. In addition,

IEUA will support short and long term funding requirements and sustain the Agency’s long

term fiscal health and high quality credit rating to reduce future borrowing costs.

Reference Material: Appendix A.3

4. Creditworthiness [Financial Planning, Accounting & Fiscal Management]

Objective: IEUA will sustain a high quality credit rating and debt service coverage ratio to safeguard

the Agency’s fiscal health and reduce future borrowing costs.

Commitment: IEUA will reinstate the Agency’s credit rating to AAA by FY 17/18 to reduce

borrowing costs anticipated for the expansion and improvement of existing facilities to meet

future growth in the Agency’s service area.

Reference Material: Appendix A.4

I E U A B u s i n e s s G o a l s

Page 8

B. Business Goal: Workplace Environment

IEUA is committed to provide a positive workplace environment by recruiting,

retaining and developing a highly skilled team dedicated to the Agency’s Mission,

Vision and Values.

1. Mission, Vision & Values [All Agency Staff & Board]

Objective: IEUA will uphold Business Goals, Objectives and Commitment Levels that support

and advance the Agency’s Mission, Vision and Values.

Commitment: IEUA will maintain the highest standard of ethical conduct from all

Agency staff by promoting values of prudent leadership, integrity, collaboration, open

communication, respect, accountability, high quality, passion and efficiency to support

the Agency’s Mission, Vision and Values.

Reference Material: Appendix B.1

2. Employer of Choice [Human Resources, & Agency Management]

Objective: IEUA will be an Employer of Choice.

Commitment: IEUA will provide a work environment that will attract and retain highly

skilled, motivated, professional and committed employees.

Reference Material: Appendix B.2

3. Training [Agency Management & Human Resources]

Objective: IEUA will provide employees with state-of-the-art skills and knowledge to meet

current and anticipated Agency needs.

Commitment: IEUA will facilitate and provide opportunities for staff to further their

personal/professional development in support of maintaining a highly skilled workforce.

Reference Material: Appendix B.3

4. Staff Safety [Safety, Human Resources, & Agency Management]

Objective: IEUA will promote and ensure a safe and healthy work environment to protect

employees and Stakeholders.

Commitment: IEUA will have no more than 1 day of lost time due to work related illness

or injury per 1,000 days worked.

Reference Material: Appendix B.4

I E U A B u s i n e s s G o a l s

Page 9

C. Business Goal: Business Practices

IEUA is committed to applying ethical, fiscally responsible and environmentally

sustainable principles to all aspects of business and organizational conduct.

1. Efficiency & Effectiveness [All Departments]

Objective IEUA will promote standards of efficiency and effectiveness in all Agency business

practices and processes.

Commitment: IEUA will integrate Lean techniques to evaluate its current business

practices and processes and identify ways to improve the quality, cost and value of the

services the Agency provides to the Member Agencies and the Public.

Reference Material: Appendix C.1

2. Customer Service [All Departments]

Objective: IEUA will provide excellent customer service that is cost effective, efficient,

innovative and reliable.

Commitment: IEUA will respond to and meet the Member Agencies expectation for

enhanced value added services. IEUA will solicit Stakeholder feedback on performance

and goal alignment on an annual basis.

Reference Material: Appendix C.2

3. Regional Leadership and Community Relations [Agency Management, Planning, & Engineering]

Objective: IEUA will cultivate a positive and transparent relationship with its Stakeholders to

enhance quality of life, preserve our heritage and protect the environment.

Commitment: IEUA will partner with its Stakeholders on common issues to create and

implement integrated and innovative solutions, minimize duplication of efforts and

support education and outreach to the Public. Furthermore, IEUA will incorporate

Member Agencies and Regional Water Agencies into various IEUA related projects and

programs to ensure that a transparent and broader regional representation is achieved.

Reference Material: Appendix C.3

4. Policy Leadership [Agency Management, Planning, & Engineering]

Objective: IEUA will effectively advocate, campaign and guide the development of policies and

legislation that benefit the Region IEUA serves.

Commitment: IEUA will promote a collaborative approach for the development of

positions on policies, legislation and regulations that impact Agency policy objectives.

Reference Material: Appendix C.4

I E U A B u s i n e s s G o a l s

Page 10

D. Business Goal: Water Reliability

IEUA is committed to the development and implementation of an integrated water

resource management plan that promotes cost-effective, reliable, efficient and

sustainable water use along with economic growth within the IEUA Service Area.

1. Water Use Efficiency & Education [Planning, Engineering, & Public Information]

Objective: IEUA will promote education and water use efficiency to enhance water supplies

within the Region and exceed State goals for reductions in per capita water use within the IEUA

Service Area.

Commitment: IEUA will promote to reduce water use in the IEUA Service Area to less

than 200 gallons per capita per day (gpcd) by 2018.

Reference Material: Appendix D.1

2. New Water Supplies [Planning &, Engineering]

Objective: IEUA will support the Member Agencies and Regional Water Agencies with the

development of reliable, drought-proof and diverse local water resources and Supplemental

Water supplies in order to reduce dependence on Imported Water supplies.

Commitment: IEUA will promote reducing demand for Imported Water during dry and

normal years and storing Imported Water into the Chino Groundwater Basin during wet

years. In addition, IEUA will support maximizing the beneficial use of existing water

infrastructure, while meeting future increased demands through investment in local

water resources, Supplemental Water supplies and conservation efforts.

Reference Material: Appendix D.2

3. Recycled Water [Planning, Engineering, Operations, & Maintenance]

Objective: IEUA will support maximizing beneficial reuse of recycled water to enhance reliability

and reduce dependence on Imported Water.

Commitment: IEUA will complete the development of recycled water infrastructure and

will support the Member Agencies in achieving reuse of 50,000 AFY by 2025.

Reference Material: Appendix D.3

4. Groundwater Recharge [Planning, Engineering, Operations, & Maintenance]

Objective: IEUA will maximize all sources of groundwater recharge.

Commitment: IEUA will support the recharge of all available stormwater and maximize

the recharge of recycled water within the Chino Groundwater Basin. Furthermore, IEUA

will pursue the purchase and storage of cost-effective Supplemental Water supplies.

Reference Material: Appendix D.4

I E U A B u s i n e s s G o a l s

Page 11

E. Business Goal: Wastewater Management

IEUA systems will be master planned, managed and constructed to ensure that when

expansion planning is triggered, designs/construction can be completed to meet

regulatory/growth needs in an expeditious, environmentally responsible and cost

effective manner.

1. Capacity [Planning, Engineering, & Construction Management]

Objective: IEUA will maintain capacity within systems and facilities to meet essential service

demands and to protect public health and environment.

Commitment: IEUA will ensure that systems are managed and constructed so that 90%

of capacity is never exceeded.

Reference Material: Appendix E.1

2. On-Time Construction [Engineering, & Construction Management]

Objective: IEUA will ensure capital projects are designed and implemented in a timely and

economically responsible manner.

Commitment: IEUA will design and construct facilities through efficient project

management to ensure that 80% of projects are completed on schedule and 90% of

projects are on budget.

Reference Material: Appendix E.2

3. Biosolids Management [Operations & Maintenance]

Objective: IEUA will manage all Agency produced biosolids in a compliant, fiscally prudent and

environmentally sustainable manner.

Commitment: IEUA will ensure that 95% of the Inland Regional Compost Facility’s

capacity is utilized, all biosolids produced by IEUA are treated at IERCF, Agency solids

generation is minimized through efficient dewatering operations and all compost is

marketed for beneficial use.

Reference Material: Appendix E.3

4. Energy Management [Planning, Engineering, Operations, & Maintenance]

Objective: IEUA will optimize facility energy use and effectively manage renewable resources to

achieve peak power independence, contain future energy costs, achieve statewide renewable

energy, distributed generation and greenhouse gas reduction goals, and provide for future rate

stabilization.

Commitment: IEUA will achieve peak power independence by 2020 through the

implementation of renewable projects, energy management agreements and

operational efficiencies.

Reference Material: Appendix E.4

I E U A B u s i n e s s G o a l s

Page 12

F. Business Goal: Environmental Stewardship

IEUA is committed to the responsible use and protection of the environment through

conservation and sustainable practices.

1. Regulatory Compliance [Compliance, Operations, & Maintenance]

Objective: IEUA will comply with all federal, state and local laws at each Agency facility.

Commitment: IEUA will have no more than 2 notices of violation annually from the

State Water Resources Control Board, Air Quality Management District, or Non-

Reclaimable Waste System for all Agency owned and operated facilities.

Reference Material: Appendix F.1

2. Good Neighbor Policy [Compliance, Operations, & Maintenance]

Objective: IEUA will control odors at all Agency facilities for the purpose of improving the

environment and being a good neighbor to the local community.

Commitment: IEUA will perform a quarterly odor monitoring assessment to develop

actual and acceptable baseline odor thresholds. Acceptable baseline thresholds will be

used to measure treatment plant performance and drive necessary capital

improvements.

Reference Material: Appendix F.2

3. Response & Complaint Mitigation [Compliance, Operations, & Maintenance]

Objective: IEUA will investigate and appropriately respond in a timely manner to any

environmental issue or complaint received at any Agency Facility.

Commitment: IEUA will immediately respond to any event that threatens public health

and safety and will respond within 5 working days to any non-emergency complaint or

suggestion.

Reference Material: Appendix F.3

4. Environmental Responsibility [Agency Management, Planning, & Engineering]

Objective: IEUA will strive to implement actions that enhance or promote environmental

sustainability and the preservation of the region’s heritage.

Commitment: IEUA will consider and assess environmental sustainability, public use

and heritage preservation options for all of its programs and projects.

Reference Material: Appendix F.4

Appendix

Reference Materials

A. Fiscal Responsibility A.1 – Funding & Appropriation

A.2 – Budget Planning

A.3 – Reserves

A.4 – Creditworthiness

B. Workplace Environment B.1 – Mission, Vision & Values

B.2 – Employer of Choice

B.3 – Training

B.4 – Staff Safety

C. Business Practices C.1 – Efficiency & Effectiveness

C.2 – Customer Service

C.3 – Regional Leadership & Community Relations

C.4 – Policy Leadership

D. Water Reliability D.1 – Water Use Efficiency & Education

D.2 – New Water Supplies

D.3 – Recycled Water

D.4 – Groundwater Recharge

E. Wastewater Management E.1 – Capacity

E.2 – On-Time Construction

E.3 – Biosolids Management

E.4 – Energy Management

F. Environmental Stewardship F.1 – Regulatory Compliance

F.2 – Good Neighbor Policy

F.3 – Response & Complaint Mitigation

F.4 – Environmental Responsibility

Appendix A.1

Fiscal Responsibility – Funding & Appropriation Business Goal: IEUA will safeguard the Agency’s fiscal health through organizational efficiency,

adoption of balanced multiyear budgets and rates that meet full cost-of-service

targets, maintain a high quality credit rating and preserve established fund

balance reserves to effectively address short term and long term economic

variability. Furthermore, IEUA will provide open and transparent communication

to educate the Member Agencies on the fiscal policies of the Agency.

Objective: IEUA will appropriately fund operational, maintenance and capital investment

costs.

Commitment: IEUA will adopt service rates and fees that fully support the costs of service and

provide a reliable and steady flow of operating revenue to support all operational

expenses, capital replacement and debt service costs. In addition, IEUA will ensure

that service rates and fees support the Agency’s goal to sustain high quality

Commitment Levels.

Commitment Level Background

Historically, the Agency’s operating revenues (net of property tax supplement) have

been lower than operating expenses (i.e., services provided by the Agency do not

generate revenues needed to pay for total cost of operations), resulting in an operating

structural deficit. The operating structural deficit has been supported by a combination

of property tax receipts and fund reserves.

The allocation of property tax receipts and fund reserves to support operating activities

reduced the amount of property taxes available to support capital investment, and over

time, diminished the Agency’s fund reserve balances.

Given the uncertainty of property taxes, it is essential for the Agency to reduce its

reliance on this funding source to support recurring expenditures (O&M and debt

service costs) over time.

In 2013, IEUA will release the first Asset Management Plan, which will provide

management strategies and funding requirements to repair and replace aging

equipment at each of the treatment facilities based on condition assessments. Funding

of R&R is essential to ensuring facilities are maintained to support the Agency’s

Commitment Levels.

IEUA is committed to ultimately having rates that fully support recurring costs, including

O&M,R&R, and debt service costs. Achieving this goal will allow the Agency to fully

allocate property tax receipts to support capital investment, including future expansion

of existing facilities, and reduce future borrowing costs.

Fiscal Year 2013/14 is the second year of a three-year rate resolution adopted by the

Agency’s Board of Directors in February 2012 for the Regional Wastewater and Recycled

Water programs. The multi-year rate increases begin to address the net operating

structural deficit resulting from rates not fully recovering program costs.

Appendix A.2

Fiscal Responsibility – Budget Planning Business Goal: IEUA will safeguard the Agency’s fiscal health through organizational

efficiency, adoption of balanced multiyear budgets and rates that meet full

cost-of-service targets, maintain a high quality credit rating and preserve

established fund balance reserves to effectively address short term and long

term economic variability. Furthermore, IEUA will provide open and

transparent communication to educate the Member Agencies on the fiscal

policies of the Agency.

Objective: IEUA will accurately forecast future operational, repair & replacement, capital

improvement and debt service costs as needed for the creation of multiyear

budgets and rate resolutions that create fiscal stabilization for IEUA and the

Member Agencies.

Commitment: IEUA will provide multiyear forecasts for operational, repair & replacement,

capital investment and debt service costs to support the adoption of multiyear

budgets and rates enhancing dependability and stability.

Commitment Level Background

In addition to the annual adoption of the Operating Budget and TYCIP, the Agency also

prepares a Long Range Plan of Finance (LRPF).

The LRPF aligns the Agency’s financial capacity with long-term service objectives. The

LRPF uses forecasts to provide insight into the Agency’s future financial capacity so that

Agency strategies can achieve long term sustainability of financial and service

objectives. It provides the most cost-effective funding strategy to support the

operations and capital requirements in line with established policies and goals.

Based upon the LRPF and other financial documents, the Agency is committed to

adopting multiyear budgets and rates to facilitate the integration of the financial and

strategic planning.

Adoption of multiyear budgets and rates will provide a more strategic approach to

resource allocation, as well as streamline the Agency’s rate increase process and provide

long term stability.

Appendix A.3

Fiscal Responsibility – Reserves Business Goal: IEUA will safeguard the Agency’s fiscal health through organizational efficiency,

adoption of balanced multiyear budgets and rates that meet full cost-of-service

targets, maintain a high quality credit rating and preserve established fund

balance reserves to effectively address short term and long term economic

variability. Furthermore, IEUA will provide open and transparent communication

to educate the Member Agencies on the fiscal policies of the Agency.

Objective: IEUA will preserve fund reserves that sustain the Agency’s long term fiscal health, high

quality credit rating and ensure its ability to effectively address economic variability.

Commitment: IEUA will adopt financial policies to establish and preserve fund reserves above legally or

contractually mandated levels to maintain Commitment Levels. In addition, IEUA will

support short and long term funding requirements and sustain the Agency’s long term

fiscal health and high quality credit rating to reduce future borrowing costs.

Commitment Level Background

Fund balance is a measure of the net worth (total assets minus total liabilities) of an

organization and is a strong indicator of its financial health. In addition to consolidated fund

balance at the Agency-wide level, IEUA also maintains fund balances at the individual

program level.

The fund balance reserves are designated for specific purposes, and include four month

operating contingency and debt service as prescribed by the current bond covenants, capital

construction, improvement and replacement, rate stabilization, self-insured workers’

compensation and liability insurance, retiree medical benefits, and other short term and

long term requirements.

The figure below compares the Agency’s actual and projected total fund balance to the

“targeted” amount from FYs 2009/10 through 2016/17. Targeted fund balance as defined in

the Agency’s 2012 LRPF is the sum of 50 percent of operating revenues, and total fund

balance reserves designated to support debt service costs.

An update of the Agency’s financial policies adopted in 2005 is planned in 2013 as part of

the implementation of a long range financial model. A key objective will be to align reserves

and thresholds to meet the Agency’s short term and long term needs and develop a funding

strategy.

Appendix A.4

Fiscal Responsibility – Creditworthiness Business Goal: IEUA will safeguard the Agency’s fiscal health through organizational efficiency,

adoption of balanced multiyear budgets and rates that meet full cost-of-service

targets, maintain a high quality credit rating and preserve established fund

balance reserves to effectively address short term and long term economic

variability. Furthermore, IEUA will provide open and transparent communication

to educate the Member Agencies on the fiscal policies of the Agency.

Objective: IEUA will sustain a high quality credit rating and debt service coverage ratio to

safeguard the Agency’s fiscal health and reduce future borrowing costs.

Commitment: IEUA will reinstate the Agency’s credit rating to AAA by FY 17/18 to reduce borrowing

costs anticipated for the expansion and improvement of existing facilities to meet

future growth in the Agency’s service area.

Commitment Level Background

As part of the 2012 multi-year rate increase, IEUA established minimum debt coverage

ratio targets for the upcoming fiscal years. The following table shows the DCR targets,

the actual DCR’s and forecasted DCR’s (F):

DCR

FY 11/12

FY 12/13 FY 13/14 FY 14/15 FY 15/16

Actual Projected Forecasts

Target 1.43x 1.50x 1.70x

Actual/Forecast 1.69x 1.92x 1.75x 2.01x 2.18x

The FY 2011/12 Comprehensive Annual Financial Report (CAFR) reported an Agency DCR

of 1.69x and the following credit ratings: AA- (S&P), Aa2 (Moody’s), and AA- (Fitch).

The adopted FY 2014-2023 Ten Year Capital Improvement (TYCIP) includes expansion of

the Agency’s southern service area facilities in FY 2018/19 where most of the future

population growth is anticipated. This expansion is projected to be financed with new

debt. Improvement of the Agency’s long term credit rating to AAA and DCR to 2.70x

(DCR is the ratio of net revenue available to meet debt service costs). In the current

market, the differential cost of borrowing between AA and AAA is about 20 basis points.

On a $40 million bond issue, this equates to a borrowing-cost-savings of over $2.4

million over a 30 year term.

Lower borrowing costs equate to lower fees.

Appendix B.1

Workplace Environment – Mission, Vision & Values Business Goal: IEUA is committed to provide a positive workplace environment by recruiting,

retaining and developing a highly skilled team dedicated to the Agency’s

Mission, Vision and Values.

Objective: IEUA will uphold Business Goals, Objectives and Commitment Levels that

support and advance the Agency’s Mission, Vision and Values.

Commitment: IEUA will maintain the highest standard of ethical conduct from all Agency staff by

promoting values of prudent leadership, integrity, collaboration, open communication,

respect, accountability, high quality, passion and efficiency to support the Agency’s

Mission and Vision.

Commitment Level Background

Management will ensure that principles, policies and practices support the Business

Goals, Mission, Vision and Values of the Agency.

Mission Statement: The mission of the Agency is to supply imported and recycled water; collect, treat, and dispose of wastewater; and provide other utility-related (renewable electrical energy, compost) services to the communities it serves. The Agency strives to provide these services in a regionally planned, managed, and cost-effective manner.

Vision: The Inland Empire Utilities Agency will strive to enhance the quality of life in the Inland Empire by providing optimum water resources management for the area’s customers while promoting conservation and environmental protection.

Values: The success of the Agency depends on teamwork, mutual trust and respect, and commitment to the highest standards of quality, responsibility,

accountability, and dedication.

Fiscal Responsibility

Funding & Appropriation

Budget Planning

Reserves

Creditworthiness

Workplace Environment

Mission, Vision, & Values

Employer of Choice

Training

Staff Safety

Business Practices

Fiscal Responsibility

Customer Service

Regional & Community Relations

Policy Leadership

Water Reliability

Water Use Efficiency & Education

New Water Supplies

Recycled Water

Groundwater Recharge

Wastewater Management

Capacity

On-Time Construction

Biosolids Management

Energy Management

Environmental Stewardship

Regulatory Compliance

Good Neighbor Policy

Response & Complaint Mitigation

Environmental Stewardship

Appendix B.2

Workplace Environment – Employer of Choice Business Goal: IEUA is committed to provide a positive workplace environment by recruiting,

retaining and developing a highly skilled team dedicated to the Agency’s

Mission, Vision and Values.

Objective: IEUA will be an Employer of Choice.

Commitment: IEUA will provide a work environment that will attract and retain highly skilled,

motivated, professional and committed employees.

Commitment Level Background

IEUA will recruit, retain, and promote a diverse and qualified workforce committed to

the Agency’s Mission, Vision and Values. This will be achieved by utilizing modern

recruitment practices that provide flexible and responsive recruiting solutions to assist

with filling positions in a timely and effective manner.

IEUA will encourage and maintain a highly motivated and trained staff by designing,

implementing, and supporting a learning environment which encourages growth and

development of Agency staff.

IEUA will strive to align project/work tasks with the skills of its employees to create a

rewarding and successful work environment.

IEUA will create a culture that recognizes a dedicated staff and attracts qualified

individuals through the use of creative communication methods and continued

education of available employee benefits to increase knowledge of these programs and

services. In addition, IEUA will update the Agency’s various award recognition programs

to reflect the Agency’s cost containment strategies.

IEUA will reduce stress from work-life imbalance by promoting partnerships, cross

training, shared responsibilities, and a culture of teamwork to allow any and all

employees recuperative time away from work activities.

IEUA will inspire trust and confidence in Management by: clearly defining the Agency’s

Mission/Vision/Values, by creating Business Goals that support the

Mission/Vision/Values, outlining a Strategic Plan to achieve those goals, communicating

how the Agency is accomplishing these goals, and effectively linking these goals to each

employee objectives and performance.

Appendix B.3

Workplace Environment – Training Business Goal: IEUA is committed to provide a positive workplace environment by recruiting,

retaining and developing a highly skilled team dedicated to the Agency’s

Mission, Vision and Values.

Objective: IEUA will provide employees with state-of-the-art skills and knowledge to

meet current and anticipated Agency needs.

Commitment: IEUA will facilitate and provide opportunities for staff to further their

personal/professional development in support of maintaining a highly skilled

workforce.

Commitment Level Background

All Agency employees have access to online training:

♦ Leadership, Team Building, and Mentoring Skills Training

♦ Microsoft Office Training

♦ OSHA Required Safety Trainings

Employees are provided with login information, which allows the employee to perform

trainings at the most optimum time to fit their daily schedule.

Selected Agency employees have the ability to attend onsite classroom trainings. The

following onsite classroom trainings are going to be provided for Fiscal Year 2013/2014:

“7 Habits of Highly Effective People”, (4) specialized onsite workshops, (12) 4-hour

Microsoft Office trainings and policies and procedures training.

Three types of offsite training are going to be provided for Fiscal Year 2013/2014:

♦ Southern California Local Government Supervisory Program – This is a 3 day

training course to provide skills for new supervisors.

♦ Southern California Local Government Leadership Academy – This is a 7 day

training program for Managers provided by current or retired City Managers.

♦ Liebert Cassidy Whitmore Training – Legal Counsel provides workshops to

Managers, Supervisors, and aspiring Supervisors on relational issues.

IEUA also provides tuition reimbursement up to $2,500 per year for employee educational

expenses that increase their job knowledge and skills. Additionally, certification and degree

incentives are awarded to employees who earn Associates, Bachelor’s and Master’s Degree, and

specific program certification.

Each Agency Department has training budgets to perform trainings on specialized skill sets for

their employees.

Appendix B.4

Workplace Environment – Staff Safety Business Goal: IEUA is committed to provide a positive workplace environment by recruiting,

retaining and developing a highly skilled team dedicated to the Agency’s

Mission, Vision and Values.

Objective: IEUA will promote and ensure a safe and healthy work environment to protect

employees and Stakeholders.

Commitment: IEUA will have no more than 1 day of lost time due to work related illness or injury per

1,000 days worked.

Commitment Level Background

IEUA will sustain a clean, safe, and healthy working environment for all Agency

employees at all facilities. This will be achieved by:

♦ Administering and monitoring required safety and regulatory trainings;

♦ Conducting annual intra-department safety audits; and

♦ Conducting annual emergency response drills, such as HAZWOPER training, fire

drills, and earthquake drills

IEUA has maintained an outstanding employee workplace injury record. For Fiscal Year

2012/2013 the Agency had no lost time due to work related illness or injury. Most employee

workplace injury events that occur at IEUA are typically due to cuts, scrapes, and bruises. Rarely

does a workplace injury incident result in lost time.

Occupational Safety and Health Administration (OSHA) categorizes work related illnesses or

injuries by: recordable cases (a case that resulted in medical treatment beyond 1st aid, loss of

consciousness, or a significant injury diagnosed by a physician), transfers or restrictions (a case

that resulted in an employee not being able to perform their job duties; however, their job

duties were modified to meet the requirement of the illness or injury), lost time (a case that

resulted in an employee not being able to work for one day after the date of injury), and death.

For 2010 through 2012, IEUA had the following work injury statistics:

By Case

Calendar Year Recordable Cases Transfers or Restrictions

Lost Time Deaths

2010 9 6 1 0

2011 12 6 1 0

2012 13 12 0 0

By Days

Calendar Year Transfers or Restrictions

Lost Time

2010 81 180

2011 235 56

2012 390 0

Appendix C.1

Business Practices – Efficiency & Effectiveness Business Goal: IEUA is committed to applying ethical, fiscally responsible and environmentally

sustainable principles to all aspects of business and organizational conduct.

Objective: IEUA will promote standards of efficiency and effectiveness in all Agency

business practices and processes.

Commitment: IEUA will integrate Lean techniques to evaluate current business practices and

processes and identify ways to improve the quality, cost and value of the services the

Agency provides to the Member Agencies and the Public.

Commitment Level Background

IEUA is committed to providing its Stakeholders with high quality service in a cost

effective, regionally planned manner. Continued assessment and improvement of our

business processes and practices is essential to ensure optimization of efficiency and

effectiveness.

Lean was originally developed to reduce waste in manufacturing and evolved from Total

Quality Management (TQM); the manufacturing practices of the Toyota Motor

Corporation. However, rather than focusing on mass production, Lean focus on the

elimination of waste while providing the same, or enhanced, value to the customer.

Application of Lean techniques will help define key performance indicators (KPIs) to

more effectively measure, monitor, and realign processes to meet the Agency’s business

goals and objectives.

In April 2013, the second phase of the Agency’s Enterprise Resource Planning (ERP)

business system, first implemented in 2007, went live to streamline the recording,

tracking and reporting of employee and payroll data. This enhancement helps support

the Agency’s efficiency and effectiveness initiative by eliminating redundant systems,

enhancing data integrity, and supporting more transparent and timely reporting.

The Agency’s ERP system and integrated format also helps support the transition from a

reactive to a condition based monitoring (CBM) maintenance philosophy strategy; a key

initiative of the Agency. Under CBM, the 45 percent of resources currently allocated to

reactive maintenance (unplanned or emergency repairs) will shift to support a

predictive strategy denoted by improved planning and scheduling and more effective

diagnosis of equipment functionality.

The same integrated approach is being applied to the Agency’s existing Supervisory

Control & Data Acquisition (SCADA) System network which is currently comprised of a

wide variety of equipment and applications located throughout the various facilities.

Significant effort went into documenting the current state and analyzing the Agency’s

SCADA systems resulting in the 2012 Board adoption of the Recycled Water,

Groundwater Recharge and Facilities SCADA Master Plans.

Appendix C.2

Business Practices – Customer Service Business Goal: IEUA is committed to applying ethical, fiscally responsible and environmentally

sustainable principles to all aspects of business and organizational conduct.

Objective: IEUA will provide excellent customer service that is cost effective, efficient,

innovative and reliable.

Commitment: IEUA will respond to and meet the Member Agencies expectation for enhanced value

added services. IEUA will solicit Stakeholder feedback on performance and goal

alignment on an annual basis.

Commitment Level Background

IEUA is committed to providing excellent customer service by:

♦ Providing the primary services of the Agency – water management, wastewater

management, biosolids management, and other resources management

disciplines.

♦ Ensuring that these services are offered in an effective, sustainable and cost

efficient method.

♦ Providing clear and direct responses to customer suggestions, inquiries, and

complaints.

♦ Maintaining open sources of communication to ensure stakeholder’s interests

are discussed and opportunities are pursued.

IEUA will optimize customer service by ensuring alignment and management of core

procurement business functions, roles and responsibilities.

Media relations will continue to be cultivated and press releases will remain a major effort along

with the Agency internal and external newsletter and updates.

Social networking and website maintenance will remain a top priority for Agency outreach and

communication initiatives.

IEUA will collaborate with all Stakeholders to ensure open communication and discussion of

issues and policies that affect the IEUA Service Area, (i.e. topics such as imported water rates

and deliveries, development and availability of local water supplies.)

Appendix C.3

Business Practices – Regional Leadership & Community Relations Business Goal: IEUA is committed to applying ethical, fiscally responsible and environmentally

sustainable principles to all aspects of business and organizational conduct.

Objective: IEUA will cultivate a positive and transparent relationship with its Stakeholders

to enhance quality of life, preserve our heritage and protect the environment.

Commitment: IEUA will partner with its Stakeholders on common issues to create and implement

integrated and innovative solutions, minimize duplication of efforts and support

education and outreach to the Public. Furthermore, IEUA will incorporate Member

Agencies and Regional Water Agencies into various IEUA related projects and

programs to ensure that a transparent and broader regional representation is

achieved.

Commitment Level Background

IEUA will promote and sustain effective communication between the Agency and its

Stakeholders through use of various methods, including frequent meetings/workshops,

newsletters and electronic media.

Incorporating the Agency’s branding initiatives, staff will create a recognizable standard

to educate the public about water recycling, water conservation and capital

infrastructure/replacement investments.

IEUA is committed to taking actions that consider the cost, quality and value of service

for communities we serve.

The Agency strives to foster open, positive and collaborative relationships with all

Stakeholders to meet the water needs of the Region now and in the future.

Sewage Contracting Agencies

Water Retail Agencies

MWD

SAWPA

Watermaster

Appendix C.4

Business Practices – Policy Leadership Business Goal: IEUA is committed to applying ethical, fiscally responsible and environmentally

sustainable principles to all aspects of business and organizational conduct.

Objective: IEUA will effectively advocate, campaign and guide the development of

policies and legislation that directly benefit the Region IEUA serves.

Commitment: IEUA will promote a collaborative approach for the development of positions on

policies, legislation and regulations that impact Agency policy objectives.

Commitment Level Background

IEUA will provide leadership on legislative solutions and regulatory standards for water

reliability, water quality, energy management, wastewater collection, treatment and

reuse, organics management, and stormwater and watershed management.

IEUA will continue to effectively seek State and Federal grant funding for Agency and

regional projects that achieve IEUA’s policy objectives; (e.g. the Recharge Master Plan,

Renewable Energy, the Optimum Basin Management Plan, and the Recycled Water

Program).

IEUA will actively research, monitor, review, and adopt positions on federal and state

legislation that benefit the IEUA’s and the Member Agencies policy objectives. This

information will be shared and discussed with all Stakeholders.

IEUA will support the development of public affairs, public awareness, community

education and outreach, media relations and legislative programs on issues that address

the policy objectives of IEUA. Open communication and collaboration among the

Agency and its Stakeholders is of prime importance.

IEUA will work with Member Agencies to formulate methods and approaches for addressing

community and agency concerns and ensure that concerns, needs, and requests are responded

to in a timely manner.

IEUA will actively review and provide recommendations on procedures and processes to

improve the efficiency, cost effectiveness, customer responsiveness, quality and environmental

sustainability of Agency programs and projects.

IEUA will coordinate intergovernmental activities with Stakeholders, industry associations, and

regulatory agencies and will appear before local and state bodies on public affairs and other

matters.

IEUA will comply with the Brown Act requirements, and other laws pertaining to special districts.

IEUA will navigate and implement the regulatory changes as a result of pension reform.

Appendix D.1

Water Reliability – Water Use Efficiency & Education Business Goal: IEUA is committed to the development and implementation of an integrated

water resource management plan that promotes cost-effective, reliable,

efficient and sustainable water use along with economic growth within the

IEUA Service Area.

Objective: IEUA will promote education and water use efficiency to enhance water

supplies within the Region and exceed State goals for reductions in per capita

water use within the IEUA Service Area.

Commitment: IEUA will promote to reduce water use in the IEUA Service Area to less than 200

gallons per capita per day (gpcd) by 2018.

Commitment Level Background

The Water Conservation Act of 2009 (SBX 7-7) requires urban retail water suppliers to

continue demand management measures to reduce water use, as measured by gpcd, by

10% by December 31, 2015 and by 20% by December 31, 2020 to maintain eligibility to

receive state water management grants and loans.

The baseline water use for the region from 1999 - 2008 was calculated to be 251 gpcd.

The reduced water use targets can be achieved through: water use efficiency (WUE)

active programs, WUE passive policy initiatives, and recycled water use. The current

goal of the Urban Water Management Plan and the Water Use Efficiency Business Plan

is to achieve the 20 x 2020 per capita water use reduction in the following manner:

2015 Reduction 2020 Reduction

Projected Reduction from WUE Activities 5 gpcd 13 gpcd

Projected Reduction from Recycled Water Use 38 gpcd 45 gpcd

TOTAL Projected Reduction 43 gpcd 58 gpcd

10 Year Baseline 251 gpcd

Target 226 gpcd 201 gpcd

Projected Achievement 208 gpcd 193 gpcd

Additional per capita water use reductions can be achieved within the IEUA Service

Area. IEUA’s policy goal is to strive to achieve the 20 by 2020 reduction through

conservation measures alone. IEUA will collaborate with all Member Agencies to review

and update the Water Use Efficiency Business Plan to achieve this goal and will support

the reduction of water use below 200 gpcd by 2018.

IEUA will continue to expand regional water efficiency educational, outreach and rebate

programs.

Appendix D.2

Water Reliability – New Water Supplies Business Goal: IEUA is committed to the development and implementation of an integrated

water resource management plan that promotes cost-effective, reliable,

efficient and sustainable water use along with economic growth within the

IEUA Service Area.

Objective: IEUA will support the Member Agencies and Regional Water Agencies with the

development of reliable, drought-proof and diverse local water resources and

Supplemental Water supplies in order to reduce dependence on Imported

Water supplies.

Commitment: IEUA will promote reducing demand for Imported Water during dry and normal years

and storing Imported Water into the Chino Groundwater Basin during wet years. In

addition, IEUA will support maximizing the beneficial use of existing water

infrastructure, while meeting future increased demands through investment in local

water resources, Supplemental Water supplies and conservation efforts.

Commitment Level Background

As part of the 2010 Urban Water Management Plan (UWMP), IEUA has set a goal to

maximize use of local water supplies and minimize the need for Imported Water,

especially during dry years and other emergency shortages from Metropolitan Water

District (MWD).

Unless additional water reductions are achieved or new local water supplies are

developed, current projections show that regionally an additional 10,000 AFY of costly

Imported Water will be required by year 2025.

It is understood that future Imported Water reliability will be lower and costs will be

higher. Over the next ten years, it is estimated that the IEUA/Member Agencies will

purchase $600 million in Imported Water. A 10,000 AFY water supply shift from

Imported Water would reduce MWD purchases by approximately $100 million over the

same ten year period.

IEUA is in the process of preparing an Integrated Resources Plan (IRP), which will

provide an achievable long-term strategy to meet current and future water needs. The

IRP will evaluate existing water supplies and demands, forecast future water supplies

and demands, and evaluate additional water efficiency and alternative sources of new

water supply that will reduce future reliance on Imported Water.

Appendix D.3

Water Reliability – Recycled Water Business Goal: IEUA is committed to the development and implementation of an integrated

water resource management plan that promotes cost-effective, reliable,

efficient and sustainable water use along with economic growth within the

IEUA Service Area.

Objective: IEUA will support maximizing beneficial reuse of recycled water to enhance

reliability and reduce dependence on Imported Water.

Commitment: IEUA will complete the development of recycled water infrastructure and will support

the Member Agencies in achieving reuse of 50,000 AFY by 2025.

Commitment Level Background

IEUA has a current wastewater flow of approximately 60,000 AFY. Based upon

wastewater forecasts and potential future interconnections, IEUA is targeting a reliable

recycled water supply of 50,000 AFY for direct use and groundwater recharge by 2025.

As outlined in the Recycled Water Business Plan, IEUA is in the process of expanding

recycled water infrastructure to meet the 50,000 AFY delivery target. IEUA will release

the Recycled Water Plan Update in 2014.

In addition, the IRP will have specific focus on the development of additional direct

recycled water connections and a specific emphasis on recycled water interties and

enhanced groundwater recharge capabilities.

Estimated Fiscal Year 2012/2013 recycled water delivery for direct use and groundwater

recharge is 31,500 AFY. Increasing recycled water deliveries to 50,000 AFY is key to

meeting the other three Objectives/Commitment Levels (Water Use Efficiency &

Education, New Water Supplies, and Groundwater Recharge) for the Water Reliability

Business Goal.

Appendix D.4

Water Reliability – Groundwater Recharge Business Goal: IEUA is committed to the development and implementation of an integrated

water resource management plan that promotes cost-effective, reliable,

efficient and sustainable water use along with economic growth within the

IEUA Service Area.

Objective: IEUA will maximize all sources of groundwater recharge.

Commitment: IEUA will support the recharge of all available stormwater and maximize the recharge

of recycled water within the Chino Groundwater Basin. Furthermore, IEUA will pursue

the option to purchase and store cost-effective surplus Imported Water supplies.

Commitment Level Background

Groundwater currently comprises about 60% of the water supply needed to meet urban

water demand for the region.

The Chino Groundwater Basin contains approximately 5 million AF of water storage with

an additional 1 million AF in unused storage capacity. The current safe-yield of the Basin

is 145,000 AFY and declining. Historically, discounted Imported Water has been

available and utilized to recharge the Basin when pumping has exceeded the safe-yield.

The MWD discounted replenishment water was discontinued in 2012, changing the

economic impacts of over-production of groundwater.

The Chino Basin Groundwater Recharge Program developed new sources of

replenishment water: local stormwater and recycled water.

IEUA has been shifting the need to buy Imported Water to meet replenishment needs,

to the cost-effective use of stormwater and recycled water.

IEUA will continue to partner with CBWM to maximize the recharge of all available

stormwater and recycled water and will only recharge imported water proactively when

economically viable or as necessary to meet replenishment requirements.

Appendix E.1

Wastewater Management – Capacity Business Goal: IEUA systems will be master planned, managed and constructed to ensure that

when expansion planning is triggered, designs/construction can be completed

to meet regulatory/growth needs in an expeditious, environmentally

responsible and cost effective manner.

Objective: IEUA will maintain capacity within systems and facilities to meet essential

service demands and to protect public health and environment.

Commitment: IEUA will ensure that systems are managed and constructed so that 90% of capacity is

never exceeded.

Commitment Level Background

Economic development of the region is dependent upon well planned public works

infrastructure in place prior to land development. Wastewater collection and treatment

are critical components of this infrastructure.

IEUA has and will continue to utilize operational flexibilities provided through flow

diversion and bypass systems to maximize beneficial use and capacity of the integrated

collection system, wastewater treatment system, recycled water system, and organics

management system.

For Fiscal Year 2012/2013, all four IEUA Wastewater Recycling Facilities have a Percent

Capacity Utilization between 60% - 70%. The Ten-Year Percent Capacity Utilization

projection shows slight increases for RP-1, RP-4, and CCWRF; however, RP-5 has a

substantial increase to 95%:

For Fiscal year 2013/2014, IEUA will be updating the Facilities Master Plan, which will

considered future growth patterns, alternatives for expansion of the Wastewater

Recycling Facilities, and impacts to the Recycled Water and Organics Management

systems.

IEUA will ensure that all planning, design, construction, and start-up activities for

treatment system expansions are scheduled and completed before the 90% Percent

Capacity Utilization is reached.

Appendix E.2

Wastewater Management – On-Time Construction Business Goal: IEUA systems will be master planned, managed and constructed to ensure that

when expansion planning is triggered, designs/construction can be completed

to meet regulatory/growth needs in an expeditious, environmentally

responsible, and cost effective manner.

Objective: IEUA will ensure capital projects are designed and implemented in a timely

and economically responsible manner.

Commitment: IEUA will design and construct facilities through efficient project management to

ensure that 80% of projects are completed on schedule and 90% of projects are on

budget.

Commitment Level Background

IEUA is committed to ensuring that projects are completed: on-time to obtain the

beneficial use of required equipment as required by Operations, Maintenance, and

Compliance, and on budget to contain costs and accurately project Agency future

expenditures.

Constructability reviews, which will include technical input from Construction,

Operations, Maintenance, and DCS staff, will be included as a standard design element

with the goal of reducing the number of change orders experienced during construction.

Construction Management staff have received schedule training to allow for detailed

reviews of contractor construction schedules. Staff will effectively analyze contractor

schedules to highlight deficiencies in critical paths that may result in extended project

schedules.

At the completion of a project pre-design report (PDR), budgets will be created with

well-defined scopes of work that include all project costs: design/construction

consultants, construction contract award, and all Agency labor costs (Engineering,

Construction Management, Operations, Maintenance, DCS, Finance, and Accounting).

A project will be deemed on budget if all design, construction, and start-up activities are

completed and expenditures on the project are between 90-100% of the project budget.

Schedules for duration of design and construction/start-up will be created at the time

the project budget is created (completion of the PDR).

The Engineering schedule metric will be based upon the project design kickoff meeting

and the Award of Construction Contract. The Engineering activities will be deemed on

schedule if the duration between the Award of Construction Contract and design kickoff

meeting is +/- 10% of the initial estimate.

The Construction Management schedule metric will start at the preconstruction

meeting and conclude with the Operations acceptance of the project. The Construction

activities will be deemed on schedule if the duration between the project acceptance

and preconstruction meeting is +/- 10% of the initial estimate.

Appendix E.3

Wastewater Management – Biosolids Management Business Goal: IEUA systems will be master planned, managed and constructed to ensure that

when expansion planning is triggered, designs/construction can be completed

to meet regulatory/growth needs in an expeditious, environmentally

responsible, and cost effective manner.

Objective: IEUA will manage all Agency produced biosolids in a compliant, fiscally

prudent and environmentally sustainable manner.

Commitment: IEUA will ensure that 95% of the Inland Regional Compost Facility’s capacity is utilized,

all biosolids produced by IEUA are treated at IERCF, Agency solids generation is

minimized through efficient dewatering operations, and all compost is marketed for

beneficial use.

Commitment Level Background

In 2001, the Chino Basin Organics Management Business Plan set a goal for the region to

divert organic solids from landfills and to consume locally generated recycled organic

material. Under a Joint Powers Agreement, IEUA in partnership with Los Angeles

County Sanitation District constructed the Inland Empire Regional Composting Facility

(IERCF) to meet this goal.

IERCF has an operating capacity of approximately 400 wet tons per day for wastewater

biosolids. IEUA’s owned portion of this operating capacity is equivalent to 50% or

approximately 200 wet tons per day of biosolids material. IEUA currently generates

approximately 190 wet tons per day of biosolids.

IEUA’s goal is to send all biosolids generated at its wastewater facilities to IERCF;

however, IERCF requires one shutdown day per month to perform preventative

maintenance on operating equipment. On maintenance days, IEUA will utilize the use of

storage at RP-1 and RP-2, while maintaining contracts with third party composting

facilities as a contingency.

IEUA supports reducing solids generation at its wastewater facilities. Currently, start-up

activities for the new RP-1 Centrifuge Dewatering Building are commencing and full

operation should be achieved by the end of 2013. The new centrifuges will increase the

biosolids total solids percentage from the current 16% up to 24%. This will decrease the

IEUA biosolids generation by approximately 50 wet tons per day, resulting in excess

IEUA capacity at IERCF.

All biosolids and wood amendment sent to IERCF are processed and treated to produce

a Class A exceptional quality compost. IERCF compost, which is created and marketed

as SoilPro Premium Compost, is beneficially used by contracting agencies and sold as a

soil conditioner that improves water retention, resulting in better plant growth and

reduces water requirements.

Appendix E.4

Wastewater Management – Energy Management Business Goal: IEUA systems will be master planned, managed and constructed to ensure that

when expansion planning is triggered, designs/construction can be completed

to meet regulatory/growth needs in an expeditious, environmentally

responsible, and cost effective manner.

Objective: IEUA will optimize facility energy use and effectively manage renewable

resources to achieve peak power independence, contain future energy costs,

achieve statewide renewable energy, distributed generation and greenhouse

gas reduction goals, and provide for future rate stabilization.

Commitment: IEUA will achieve peak power independence by 2020 through the implementation of

renewable projects, energy management agreements and operational efficiencies.

Commitment Level Background

IEUA facilities currently use approximately 75,000 MWh of electricity annually at an

annual cost of approximately $9,000,000. This is 26% of the non-labor Operations and

Maintenance budget and the highest, non-labor cost of the Agency.

The region’s population is forecasted to increase by 50% by 2030, which will further

increase demand and cost for electricity. Electricity prices are volatile; however,

historically, the average annual increase has been between 4% - 6%.

IEUA has created a preliminary Energy Management Plan to reach energy independence

from the grid during peak energy use/pricing period (noon – 6:00 PM) by 2020 through

increased energy efficiency, increased on-site energy generation, a diversified energy

portfolio and energy demand response.

Through Power Purchase Agreements (PPA’s), IEUA has expanded its renewable energy

portfolio to include 3.5 MW of solar, 1.0 MW of wind, and 2.8 MW of biogas fuel cell

production.

IEUA will develop an updated energy management plan that will focus on integrating

energy efficiency, demand response, and renewable energy generation programs to

contain future energy costs and contribute to achieving statewide renewable energy

and greenhouse gas reduction goals.

Appendix F.1

Environmental Stewardship – Regulatory Compliance Business Goal: IEUA is committed to the responsible use and protection of the environment

through conservation and sustainable practices.

Objective: IEUA will comply with all federal, state and local laws at each Agency facility.

Commitment: IEUA will have no more than 2 notices of violation annually from the State Water

Resources Control Board, Air Quality Management District, or Non-Reclaimable Waste

System for all Agency owned and operated facilities.

Commitment Level Background

IEUA has set Key Performance Indicators (KPI) at each Agency facility to monitor

compliance with all regulations stipulated in the NPDES, AQMD, and NRWS permits.

When compliance KPI’s are exceeded, incident reports are created to outline the facts

and causes of any noncompliant event. The incident reports are reviewed and

corrective action is taken to prevent future KPI noncompliance.

It is up to the discretion of AQMD to issue NOV’s; however, in general a NOV is issued

for: operation of equipment without a valid permit to operate, excessive exceedance of

a permit stipulated emissions requirement, or operations resulting in a nuisance to the

public.

For Calendar Year 2012, IEUA had the following AQMD notices of violation:

Date Incident Comments

9/5/12 Ammonia Tank Level Exceedance (greater than permitted capacity)

NOV issued (item resolved)

9/5/12 Unpermitted Pilot Unit Installation

NOV issued (item appealed)

SWRCB defines violations as “serious” and “non-serious” and each type of violation may

be subject to a minimum liability penalty (MMP). In addition, sewage spills, including

large recycled water spills, are subject to administrative civil liability penalties (ACL). Any

MMP or ACL would be considered a notice of violation. For Calendar Year 2012, IEUA

had the following SWRCB incidents; however, no incidents were deemed serious:

Date Incident Comments

1/10/12 Turner Basin RW Release

4/3/12 SB Lift Station Sewer Overflow

Spill was contained and cleaned before reaching surface water

4/12/12 CalPoly Pomona RW Release

5/8/12 Philadelphia NRW Sewer Overflow

Spill was contained and cleaned before reaching surface water

12/19/12 CCWRF 7-d Median Coliform

Investigation identified issue as sample

contamination.

Appendix F.2

Environmental Stewardship – Good Neighbor Policy Business Goal: IEUA is committed to the responsible use and protection of the environment

through conservation and sustainable practices.

Objective: IEUA will control odors at all Agency facilities for the purpose of improving the

environment and being a good neighbor to the local community.

Commitment: IEUA will perform a quarterly odor monitoring assessment to develop actual

and acceptable baseline odor thresholds. Acceptable baseline thresholds will

be used to measure treatment plant performance and drive necessary capital

improvements.

Commitment Level Background

IEUA facilities and processes have the potential to produce odors.

Each facility is operated under AQMD permits that include odor control requirements.

AQMD has a rule that prohibits odor impacts to the community.

Substantial funding has been made into odor control technologies at Agency Facilities.

IEUA routinely performs odor circuits around each facility to measure for hydrogen

sulfide. Hydrogen sulfide has an odor described as smelling similar to rotten eggs and is

generally used as a surrogate for wastewater odor presence.

IEUA will review extending similar odor circuits to all Agency Facilities and will review expanding

measurements to include ammonia (pungent smell) and mercaptans (rotten cabbage smell).

In addition, IEUA will perform a quarterly odor profile analysis at each of the treatment facilities.

An odor profile analysis is completed by inviting participants from Member Agencies and IEUA

staff to survey facility odors and grade them by intensity (week to strong) and characteristic

(rotten eggs, fishy, rotten cabbage, etc.). See following diagram for example sample locations.

Based upon the odor circuits and odor profile analysis, odor baselines will be created and

thresholds will be set for each facility. An odor control plan will be created to determine any

capital expenditures required to meet the established thresholds. Based upon the required

capital expenditures, the odor thresholds may be adjusted to provide the most efficient odor

control strategy.

Appendix F.3

Environmental Stewardship – Response & Complaint Mitigation Business Goal: IEUA is committed to the responsible use and protection of the environment

through conservation and sustainable practices.

Objective: IEUA will investigate and appropriately respond in a timely manner to any

environmental issue or complaint received at any Agency Facility.

Commitment: IEUA will immediately respond to any event that threatens public health and

safety and will respond within 5 working days to any nonemergency complaint

or suggestion.

Commitment Level Background

Generally, all Agency facilities have Operations & Maintenance staff onsite 10 hours per

day, 7 days a week to respond to any compliance or public health & safety events.

During hours when facilities are unmanned, Operations & Maintenance staff are on-call

and receive alarm notifications for any compliance or public health and safety event.

For Calendar Year 2012, IEUA had 17 onsite compliance related incidents, 2 emergency

response events due to recycled water releases, and 2 response events to sanitary

sewer overflows. Each event was responded to immediately.

For Calendar Year 2012, IEUA received 4 odor complaints from members of the Public.

Each complaint was thoroughly investigated by Agency staff and incident reports were

created. Most complaints cannot be substantiated; however, the Agency has modified

operations in an attempt to reduce the potential of creating odors.

Appendix F.4

Environmental Stewardship – Environmental Responsibility Business Goal: IEUA is committed to the responsible use and protection of the environment

through conservation and sustainable practices.

Objective: IEUA will strive to implement actions that enhance or promote environmental

sustainability and the preservation of region’s heritage.

Commitment: IEUA will consider and assess environmental sustainability, public use and

heritage preservation options for all of its programs and projects.

Commitment Level Background

IEUA constructed a new headquarters building and committed to design standards that ensured

prudent use of natural resources and proactive conservation measures. This project has enabled

the Agency to achieve recognition and leadership in support of building a sustainable

environment. This recognition was presented to the Agency through the U.S. Green Building

Council’s Leadership in Energy and Environmental Design (LEED™) program earning the

“Platinum” level rating by meeting specific requirements. IEUA will take actions to sustain the

Platinum LEED status of its facilities.

In 2007, IEUA opened the Chino Creek Wetlands and Educational Park, one portion of the

overall efforts being taken in the watershed under the Chino Creek Integrated Plan (CCIP). The

general function of the CCIP is to focus planning attention on the lower Chino Creek area of the

Prado Basin in a process of preserving and restoring the Prado Basin, maximizing value to the

community, improving water-quality and flood control, and providing habitat restoration,

recreation, water conservation and public education. The park is open to the public during

daytime hours and consists of: 22,000 various drought tolerant plants, 1.7 miles of nature trails,

22 acres of habitat, and 6 ponds.

The 1630 West Recycled Water Pump Station was constructed at Vineyard Park in Ontario. As

part of the project, new park bathroom facilities were constructed and improvements of the

parking lot, electrical, and irrigation systems were completed providing benefit to the local

residents.

IEUA will expand its environmental and education programs including: annual Earth Day

activities, Garden in Every School and Inland Empire Garden Friendly. IEUA will collaborate with

all Stakeholders (including Cal State San Bernardino Water Resource Institute and Home Depot)

on the Inland Empire Garden Friendly program to promote sustainable environmental principles

and incorporate the history and tradition of the Region.

IEUA completed construction of the wetlands mitigation area in Basin 2 of the RP-3 Recharge

Facility in July 2004. Basins 1, 3 and 4 are used actively for groundwater recharge, while most of

Basin 2 is occupied by the mitigation wetlands. The vegetation was planted and the irrigation

system installed in May 2005.

RECEIVE AND FILE

3F

Date: November 7, 2013

To: Regional Committees

From: Inland Empire Utilities Agency

Subject: IEUA Agency Wide Organizational Chart

RECOMMENDATION

This is an informational item for the Regional Committees to receive and file.

BACKGROUND

Attached is an updated IEUA Agency Wide Organizational Chart which highlights only the

division and management structure of the Agency. This new organizational structure is

scheduled to go into effect on November 10, 2013.

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RECEIVE AND FILE

3G

Date: November 7, 2013

To: Regional Committees

From: Inland Empire Utilities Agency

Subject: San Onofre Nuclear Generating Station Status and Economic Impacts

RECOMMENDATION

This is an information item for the Regional Committees to receive and file.

BACKGROUND

Southern California Edison (SCE) announced on June 7, 2013 that it will permanently retire

Units 2 and 3 of its San Onofre Nuclear Generating Station (SONGS). This decision will

have short- and long-term impacts to electricity rates and electric grid reliability in Southern

California.

The San Onofre nuclear plant is located near San Clemente, California; Units 2 and 3 were

capable of generating 2,200 megawatts of electricity, enough power to serve 1.4 million

average homes. Both units have been shut down since January 2012. Unit 2 was taken out of

service January 9, 2012, for a planned routine outage. Unit 3 was taken offline January 31,

2012, after station operators detected a small leak in a tube inside a steam generator.

In response to the loss of the SONGS units, SCE is accelerating transmission projects,

securing new generation, promoting conservation and energy efficiency programs, increasing

community outreach efforts, and coordinating readiness efforts with federal, state and local

water and wastewater agencies.

Meetings between the Governor’s office and water and wastewater agencies on the SONGS

issue reaffirmed the critical importance of the water-energy nexus and therefore the

collaboration between investor-owned utilities (IOU) and water agencies. At the May 15,

2013 meeting in Rancho Santa Margarita, Mr. Rechtschaffen, senior advisor to Governor

Jerry Brown on energy and environmental issues, proposed expanding demand response

program participation, implementing energy efficiency programs, updating distributed

generation programs, improving interconnection agreement approval process, and presenting

joint water and energy saving messaging.

SONGS Status and Economic Impact

November 7, 2013

Page 2 of 2

The SONGS units shut down will have economic impacts throughout Southern California and

IEUA service area. The nuclear plant’s workforce will be reduced from 1,500 to 400 by next

year, and companies and outside contractors supporting the SONG’s operation have already

seen a reduction in their business.

According to the “SCE 2013 Fall Electricity Outlook”, a quarterly update from SCE to its

customers, SCE rates for bundled customer are expected to increase approximately 1.3

cent/kWh (8.9%) due in part to the higher costs of imported power to replace SONGS. These

rates are not final and a final decision by the California Public Utilities Commission (CPUC)

is expected later in the year.

SCE is currently pursuing cost recoveries from Mitsubishi Heavy Industries (the supplier of

the steam generators) and insurance. SCE is also participating in a process before the

California Public Utilities Commission to determine how the decommissioning remaining

costs should be addressed.