Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch...
Transcript of Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch...
1
NO
RC
OM
NO
RC
OM
Nor
thea
st K
ing
Cou
nty
Reg
ion
al
Nor
thea
st K
ing
Cou
nty
Reg
ion
al
Com
mu
nic
atio
ns
Cen
ter
Com
mu
nic
atio
ns
Cen
ter
Info
rmat
iona
l Bri
efin
g on
the
Com
plet
ion
Info
rmat
iona
l Bri
efin
g on
the
Com
plet
ion
of th
e B
usin
ess
and
Serv
ices
Pla
nof
the
Bus
ines
s an
d Se
rvic
es P
lan
2
Stu
dy
Par
tici
pan
tsSt
ud
y P
arti
cip
ants
••B
elle
vue
Bel
levu
e
••B
oth
ell
Bot
hel
l
••C
lyd
e H
illC
lyd
e H
ill
••E
asts
ide
Fir
e &
Res
cue
Eas
tsid
e F
ire
& R
escu
e
••Is
saq
uah
Issa
qu
ah
••K
irkl
and
K
irkl
and
••K
ing
and
Kit
tita
s K
ing
and
Kit
tita
s C
oun
ties
Fir
e D
istr
ict
51
Cou
nti
es F
ire
Dis
tric
t 51
••K
ing
Cou
nty
FD
27
Kin
g C
oun
ty F
D 2
7
••M
edin
aM
edin
a
••M
erce
r Is
lan
dM
erce
r Is
lan
d
••N
orth
shor
e F
ire
Nor
thsh
ore
Fir
e
••R
edm
ond
Red
mon
d
••Sh
orel
ine
Fir
eSh
orel
ine
Fir
e
••W
ood
invi
lle F
ire
& L
ife
Woo
din
ville
Fir
e &
Lif
e Sa
fety
Safe
ty
Par
tici
pant
s se
rve
a po
pula
tion
of 5
86,6
35 r
esid
ents
of N
E K
ing
Cou
nty
3
Exi
stin
g D
isp
atch
Ser
vice
Del
iver
yE
xist
ing
Dis
pat
ch S
ervi
ce D
eliv
ery
••F
ire
Dis
pat
ch
Fir
e D
isp
atch
--A
ll F
ire/
Em
erge
ncy
Med
ical
A
ll F
ire/
Em
erge
ncy
Med
ical
Se
rvic
es (
EM
S) a
gen
cies
Serv
ices
(E
MS)
age
nci
esw
ith
in t
he
terr
itor
y w
ith
in t
he
terr
itor
y ar
e d
isp
atch
ed b
y th
e C
ity
of B
elle
vue
are
dis
pat
ched
by
the
Cit
y of
Bel
levu
e d
isp
atch
op
erat
ion
.d
isp
atch
op
erat
ion
.
••P
olic
e D
isp
atch
P
olic
e D
isp
atch
--T
her
e ar
e si
x se
par
ate
Th
ere
are
six
sep
arat
e d
isp
atch
op
erat
ion
s se
rvin
g lo
cal p
olic
e d
isp
atch
op
erat
ion
s se
rvin
g lo
cal p
olic
e ag
enci
es (
Bel
levu
e, K
irkl
and
, Bot
hel
l, ag
enci
es (
Bel
levu
e, K
irkl
and
, Bot
hel
l, Is
saq
uah
, Red
mon
d, K
ing
Cou
nty
Sh
erif
f).
Issa
qu
ah, R
edm
ond
, Kin
g C
oun
ty S
her
iff)
.
4
5
6
7
Goa
ls o
f R
egio
nal
izin
g G
oals
of
Reg
ion
aliz
ing
NE
Kin
g C
oun
ty D
isp
atch
Ser
vice
sN
E K
ing
Cou
nty
Dis
pat
ch S
ervi
ces
••M
ove
from
con
trac
t to
par
tner
ship
M
ove
from
con
trac
t to
par
tner
ship
m
odel
mod
el
••G
reat
er d
ecis
ion
Gre
ater
dec
isio
n-- m
akin
g an
d c
ontr
ol in
m
akin
g an
d c
ontr
ol in
op
erat
ion
s b
y al
l mem
ber
age
nci
es
oper
atio
ns
by
all m
emb
er a
gen
cies
••H
igh
er le
vels
of
serv
ice
Hig
her
leve
ls o
f se
rvic
e
••In
crea
sed
eff
icie
ncy
In
crea
sed
eff
icie
ncy
••P
oten
tial
for
cos
t sa
vin
gsP
oten
tial
for
cos
t sa
vin
gs
8
Lev
el o
f Se
rvic
e E
nh
ance
men
tsL
evel
of
Serv
ice
En
han
cem
ents
••M
ore
rap
id d
isp
atch
ing
of e
mer
gen
cy
Mor
e ra
pid
dis
pat
chin
g of
em
erge
ncy
re
sou
rces
reso
urc
es
••Im
pro
ved
Imp
rove
din
tera
gen
cy c
olla
bor
atio
n,
inte
rage
ncy
col
lab
orat
ion
, co
mm
un
icat
ion
an
d in
tero
per
abili
ty
com
mu
nic
atio
n a
nd
inte
rop
erab
ility
9
Stu
dy
Tea
m S
tru
ctu
re f
or D
evel
opm
ent
Stu
dy
Tea
m S
tru
ctu
re f
or D
evel
opm
ent
of D
raft
Bu
sin
ess
and
Ser
vice
s P
lan
of D
raft
Bu
sin
ess
and
Ser
vice
s P
lan
••St
eeri
ng
Com
mit
tee
Stee
rin
g C
omm
itte
e ––
Rep
rese
nta
tive
s fr
om
Rep
rese
nta
tive
s fr
om
Par
tici
pat
ing
Age
nci
es
Par
tici
pat
ing
Age
nci
es
••W
orki
ng
Com
mit
tees
W
orki
ng
Com
mit
tees
––��
Fin
ance
an
d G
over
nan
ceF
inan
ce a
nd
Gov
ern
ance
��T
ech
nol
ogy,
Fac
iliti
es a
nd
Op
erat
ion
sT
ech
nol
ogy,
Fac
iliti
es a
nd
Op
erat
ion
s��
Pol
ice
Op
erat
ion
sP
olic
e O
per
atio
ns
��F
ire
Op
erat
ion
sF
ire
Op
erat
ion
s��
Hu
man
Res
ourc
esH
um
an R
esou
rces
••C
onsu
ltan
t T
eam
C
onsu
ltan
t T
eam
––A
DC
OM
M E
ngi
nee
rin
g A
DC
OM
M E
ngi
nee
rin
g an
d K
aren
Ree
d C
onsu
ltin
gan
d K
aren
Ree
d C
onsu
ltin
g
10
Bu
sin
ess
and
Ser
vice
s P
lan
: B
usi
nes
s an
d S
ervi
ces
Pla
n:
Maj
or W
ork
Pro
du
cts
Maj
or W
ork
Pro
du
cts
••V
alu
es a
nd
Pri
nci
ple
sV
alu
es a
nd
Pri
nci
ple
s
••G
over
nan
ceG
over
nan
ce
••O
per
atio
nal
Mod
els
Op
erat
ion
al M
odel
s
••F
isca
l Mod
els
Fis
cal M
odel
s
11
Val
ues
an
d P
rin
cip
les
Val
ues
an
d P
rin
cip
les
••T
he
Th
e C
ore
Mis
sion
Cor
e M
issi
onof
th
e of
th
e N
orth
Eas
t Kin
g C
ount
y N
orth
Eas
t Kin
g C
ount
y R
egio
nal C
omm
unic
atio
n C
ente
rR
egio
nal C
omm
unic
atio
n C
ente
r(N
OR
CO
M)
is
(NO
RC
OM
) is
to
pro
vid
e h
igh
qu
alit
y em
erge
ncy
ser
vice
to
pro
vid
e h
igh
qu
alit
y em
erge
ncy
ser
vice
co
mm
un
icat
ion
s to
th
e p
ub
lic f
or e
mer
gen
cy
com
mu
nic
atio
ns
to t
he
pu
blic
for
em
erge
ncy
med
ical
ser
vice
s, f
ire
and
pol
ice.
med
ical
ser
vice
s, f
ire
and
pol
ice.
••T
he
Th
e C
ore
Val
ues
Cor
e V
alu
esin
clu
de:
in
clu
de:
��
Del
iver
exc
elle
nt
serv
ice
Del
iver
exc
elle
nt
serv
ice
��P
rovi
de
good
val
ue
and
cu
stom
er s
ervi
ceP
rovi
de
good
val
ue
and
cu
stom
er s
ervi
ce
��P
arti
cip
ator
y go
vern
ance
Par
tici
pat
ory
gove
rnan
ce
��P
rom
ote
Inte
rage
ncy
col
lab
orat
ion
an
d in
tero
per
abili
tyP
rom
ote
Inte
rage
ncy
col
lab
orat
ion
an
d in
tero
per
abili
ty
��C
onsi
der
th
e fu
ture
Con
sid
er t
he
futu
re
12
NO
RC
OM
Gov
ern
ance
NO
RC
OM
Gov
ern
ance
••A
sep
arat
e le
gal e
nti
ty f
orm
ed a
s a
A s
epar
ate
lega
l en
tity
for
med
as
a n
onp
rofi
t co
rpor
atio
n w
hos
e m
emb
ers
non
pro
fit
corp
orat
ion
wh
ose
mem
ber
s ar
e p
ub
lic e
nti
ties
/ag
enci
es a
nd
ar
e p
ub
lic e
nti
ties
/ag
enci
es a
nd
go
vern
ed b
y a
boa
rd o
n w
hic
h a
ll go
vern
ed b
y a
boa
rd o
n w
hic
h a
ll ““ p
rin
cip
als/
own
ers
pri
nci
pal
s/ow
ner
s ””ar
e re
pre
sen
ted
.ar
e re
pre
sen
ted
.
13
Gov
ern
ing
Boa
rd
Fir
e/E
MS
Serv
ices
Boa
rdP
olic
eSe
rvic
es B
oard
Join
t Se
rvic
es B
oard
14
Op
erat
ion
al M
odel
s:
Op
erat
ion
al M
odel
s:
NO
RC
OM
Ser
vice
sN
OR
CO
M S
ervi
ces
••99 --
11 --1
tele
ph
one
answ
erin
g1
tele
ph
one
answ
erin
g••
Pre
par
atio
n o
f a
com
pu
ter
Pre
par
atio
n o
f a
com
pu
ter --
aid
ed d
isp
atch
rec
ord
of
aid
ed d
isp
atch
rec
ord
of
each
cal
lea
ch c
all
••D
isp
atch
of
Fir
e, E
MS
and
Pol
ice
reso
urc
esD
isp
atch
of
Fir
e, E
MS
and
Pol
ice
reso
urc
es••
Sup
por
t to
Fir
e, E
MS
and
Pol
ice
reso
urc
es d
uri
ng
Sup
por
t to
Fir
e, E
MS
and
Pol
ice
reso
urc
es d
uri
ng
inci
den
ts
inci
den
ts --
trac
kin
g an
d c
oord
inat
ing
info
rmat
ion
tr
acki
ng
and
coo
rdin
atin
g in
form
atio
n
flow
an
d r
esou
rces
to
assi
st r
esp
ond
ers
flow
an
d r
esou
rces
to
assi
st r
esp
ond
ers
••P
olic
e an
d F
ire/
EM
S fi
eld
an
d r
ecor
ds
tech
nol
ogy
Pol
ice
and
Fir
e/E
MS
fiel
d a
nd
rec
ord
s te
chn
olog
y••
Dev
elop
men
t an
d m
ain
ten
ance
of
a F
ire/
EM
S D
evel
opm
ent
and
mai
nte
nan
ce o
f a
Fir
e/E
MS
reco
rds
man
agem
ent
syst
emre
cord
s m
anag
emen
t sy
stem
15
Op
erat
ion
al M
odel
s:
Op
erat
ion
al M
odel
s:
Dis
pat
ch S
taff
ing
Dis
pat
ch S
taff
ing
NO
RC
OM
Dis
pat
ch S
taff
ing
Mod
el
N
OR
CO
M
Pro
pos
ed S
taff
C
onfi
gura
tion
Exi
stin
g St
aff
Con
figu
rati
on
Cal
ltak
ers
4 4.
5 F
ire
Dis
pat
cher
s 3
3 P
olic
e D
isp
atch
ers
2 3
Sup
ervi
sors
1
2
NO
TE
: N
OR
CO
M s
taff
ing
mod
el r
epre
sent
s on
e of
sev
eral
pos
sibl
e co
nfig
urat
ions
and
the
num
bers
abo
ve r
epre
sent
the
num
ber
of s
tati
ons
that
w
ould
be
oper
ated
on
aver
age.
A s
ingl
e di
spat
cher
pos
itio
n at
NO
RC
OM
re
quir
es 5
.89
peop
le to
pro
vide
24
hour
cov
erag
e ea
ch d
ay.
16
NO
RC
OM
Tot
al S
taff
ing
NO
RC
OM
Tot
al S
taff
ing
Con
figu
rati
on
Con
figu
rati
on --
Dis
pat
chD
isp
atch
NO
RC
OM
:N
OR
CO
M:
29 C
all R
ecei
vers
29 C
all R
ecei
vers
22 F
ire
Dis
pat
cher
s22
Fir
e D
isp
atch
ers
15 P
olic
e D
isp
atch
ers
15 P
olic
e D
isp
atch
ers
7 O
per
atio
ns
Sup
ervi
sors
7 O
per
atio
ns
Sup
ervi
sors
TO
TA
L D
isp
atch
FT
ET
OT
AL
Dis
pat
ch F
TE
’’ s: 7
3s:
73
17
Cu
rren
t St
affi
ng
Con
figu
rati
onC
urr
ent
Staf
fin
g C
onfi
gura
tion
--B
elle
vue
and
Kir
klan
d D
isp
atch
Bel
levu
e an
d K
irkl
and
Dis
pat
ch
Bel
levu
e46
.5 C
all R
ecei
vers
/D
isp
atch
ers/
Su
per
viso
rs
Kir
klan
d18
Cal
l Rec
eive
rs/
Dis
pat
cher
s/Su
per
viso
rs
Tot
al C
urr
ent
Dis
pat
ch F
TE
’s: 6
4.5
Tot
al N
OR
CO
M D
isp
atch
FT
ET
otal
NO
RC
OM
Dis
pat
ch F
TE
’’ s: 7
3s:
73
18
Op
erat
ion
al M
odel
s:O
per
atio
nal
Mod
els:
Ad
min
istr
atio
n S
taff
ing
Fu
nct
ion
sA
dm
inis
trat
ion
Sta
ffin
g F
un
ctio
ns
••E
xec.
Dir
ecto
rE
xec.
Dir
ecto
r
••A
sst.
Dir
ecto
rA
sst.
Dir
ecto
r
••F
inan
ceF
inan
ce
••T
ech
nol
ogy
Tec
hn
olog
y
TO
TA
L: 1
5 F
TE
TO
TA
L: 1
5 F
TE
’’ ss
••H
um
an R
esou
rces
Hu
man
Res
ourc
es
••T
rain
ing
Tra
inin
g
••R
ecor
ds
Rec
ord
s
••A
dm
in. S
up
por
tA
dm
in. S
up
por
t
19
Em
plo
yee
and
Lab
or R
elat
ion
s E
mp
loye
e an
d L
abor
Rel
atio
ns
Pol
icy
Stat
emen
tP
olic
y St
atem
ent
••A
gen
cy E
mp
loye
es s
hal
l be
trea
ted
wit
h
Age
ncy
Em
plo
yees
sh
all b
e tr
eate
d w
ith
re
spec
t an
d e
mp
ower
ed t
o co
ntr
ibu
te t
o th
e re
spec
t an
d e
mp
ower
ed t
o co
ntr
ibu
te t
o th
e su
cces
s of
th
e A
gen
cy.
succ
ess
of t
he
Age
ncy
.
••P
arti
cip
ants
in N
OR
CO
M a
re c
omm
itte
d t
o P
arti
cip
ants
in N
OR
CO
M a
re c
omm
itte
d t
o op
en c
omm
un
icat
ion
s th
rou
gh t
he
tran
siti
on
open
com
mu
nic
atio
ns
thro
ugh
th
e tr
ansi
tion
p
erio
dp
erio
d
••R
eten
tion
of
Cu
rren
t E
mp
loye
es is
Cri
tica
l R
eten
tion
of
Cu
rren
t E
mp
loye
es is
Cri
tica
l to
Qu
alit
y Se
rvic
e D
eliv
ery
to Q
ual
ity
Serv
ice
Del
iver
y
20
Em
plo
yee
and
Lab
or R
elat
ion
s E
mp
loye
e an
d L
abor
Rel
atio
ns
Pol
icy
Stat
emen
tP
olic
y St
atem
ent
••It
is in
ten
ded
th
at e
mp
loye
es in
goo
d
It is
inte
nd
ed t
hat
em
plo
yees
in g
ood
st
and
ing
at t
he
dat
e of
st
and
ing
at t
he
dat
e of
NO
RC
OM
NO
RC
OM
’’ ssfi
rst
firs
t so
licit
atio
n o
f ap
plic
atio
ns
for
dis
pat
cher
s so
licit
atio
n o
f ap
plic
atio
ns
for
dis
pat
cher
s sh
all b
e gu
aran
teed
em
plo
ymen
t at
sh
all b
e gu
aran
teed
em
plo
ymen
t at
N
OR
CO
MN
OR
CO
M
••A
ll m
and
ator
y su
bje
cts
of b
arga
inin
g w
ill b
e A
ll m
and
ator
y su
bje
cts
of b
arga
inin
g w
ill b
e n
egot
iate
d w
ith
un
ion
rep
rese
nta
tive
sn
egot
iate
d w
ith
un
ion
rep
rese
nta
tive
s
21
Op
erat
ion
al M
odel
s:O
per
atio
nal
Mod
els:
Pro
pos
ed I
nit
ial L
ocat
ion
P
rop
osed
In
itia
l Loc
atio
n --
Bel
levu
e C
ity
Hal
lB
elle
vue
Cit
y H
all
••M
eets
req
uir
ed s
itin
g cr
iter
iaM
eets
req
uir
ed s
itin
g cr
iter
ia
••R
ead
y to
Rea
dy
tooc
cup
y an
d f
un
ctio
n in
th
e n
ear
occu
py
and
fu
nct
ion
in t
he
nea
r --te
rm (
sub
ject
to
leas
e ag
reem
ent)
term
(su
bje
ct t
o le
ase
agre
emen
t)
••C
apac
ity
to s
erve
exi
stin
g p
arti
cip
ants
for
C
apac
ity
to s
erve
exi
stin
g p
arti
cip
ants
for
at
leas
t 10
yea
rs w
ith
exp
ansi
on p
oten
tial
at le
ast
10 y
ears
wit
h e
xpan
sion
pot
enti
al
••L
ong
Lon
g-- t
erm
loca
tion
: not
yet
det
erm
ined
term
loca
tion
: not
yet
det
erm
ined
22
Fis
cal M
odel
s:F
isca
l Mod
els:
Use
r F
ee S
tru
ctu
reU
ser
Fee
Str
uct
ure
Pri
nci
pal
’s D
ebt
Ob
ligat
ion
s
Tot
al O
per
atin
g C
osts
TO
TA
L N
OR
CO
M B
UD
GE
T C
OST
SO
per
atin
g, R
eser
ves
and
Cap
ital
50%
of
all c
osts
al
loca
ted
to
Pol
ice
Cos
t P
ool
50%
of
all c
osts
al
loca
ted
to
Fir
e C
ost
Poo
l
Allo
cati
on o
f co
sts
bas
ed o
n p
roje
ctio
ns
of in
itia
l par
tici
pat
ing
agen
cies
, cal
l vo
lum
e an
d c
osts
. T
his
allo
cati
on is
su
bje
ct t
o ch
ange
by
the
Gov
ern
ing
Boa
rd.
23
Cos
t Sh
ift
Cos
t Sh
ift
Cu
rren
t C
urr
ent
Dis
pat
ch
Dis
pat
ch
Con
trac
tsC
ontr
acts
Bel
levu
e an
d K
irkl
and
cov
er t
he
Bel
levu
e an
d K
irkl
and
cov
er t
he
bas
e co
st o
f op
erat
ing
a ce
nte
r,
bas
e co
st o
f op
erat
ing
a ce
nte
r,
con
trac
t cu
stom
ers
pay
th
e m
argi
nal
co
ntr
act
cust
omer
s p
ay t
he
mar
gin
al
cost
s of
res
ourc
es n
eed
ed t
o se
rve
cost
s of
res
ourc
es n
eed
ed t
o se
rve
them
.th
em.
NO
RC
OM
NO
RC
OM
All
agen
cies
bec
ome
par
tner
s in
th
e A
ll ag
enci
es b
ecom
e p
artn
ers
in t
he
Reg
ion
al D
isp
atch
Cen
ter
and
pay
R
egio
nal
Dis
pat
ch C
ente
r an
d p
ay
thei
r sh
are
(mea
sure
d b
y ca
ll th
eir
shar
e (m
easu
red
by
call
volu
me)
of
the
full
cost
s of
th
e vo
lum
e) o
f th
e fu
ll co
sts
of t
he
cen
ter,
wh
ich
res
ult
s in
a c
ost
shif
t ce
nte
r, w
hic
h r
esu
lts
in a
cos
t sh
ift
to m
ost
cust
omer
s.
to m
ost
cust
omer
s.
24
NO
RC
OM
Fis
cal S
trat
egy
NO
RC
OM
Fis
cal S
trat
egy
Con
cep
ts t
o A
dd
ress
Cos
t Sh
ift
Con
cep
ts t
o A
dd
ress
Cos
t Sh
ift
••A
ggre
ssiv
ely
pu
rsu
ing
gran
ts f
or s
tart
Agg
ress
ivel
y p
urs
uin
g gr
ants
for
sta
rt-- u
p a
nd
u
p a
nd
tr
ansi
tion
al c
osts
tr
ansi
tion
al c
osts
(suc
cess
ful i
n se
curi
ng g
rant
for
(suc
cess
ful i
n se
curi
ng g
rant
for
tech
nolo
gy s
tudy
in 2
006/
2007
tech
nolo
gy s
tudy
in 2
006/
2007
).).
••P
has
ing
in t
he
cost
sh
ift
over
a p
erio
d o
f ye
ars
Ph
asin
g in
th
e co
st s
hif
t ov
er a
per
iod
of
year
s(d
iscu
ssed
7(d
iscu
ssed
7-- 1
0).
10).
Th
is is
su
bje
ct t
o n
egot
iati
on w
ith
T
his
is s
ub
ject
to
neg
otia
tion
wit
h
Bel
levu
e.B
elle
vue.
••N
egot
iati
ng
favo
rab
le t
erm
s w
ith
Bel
levu
e fo
r N
egot
iati
ng
favo
rab
le t
erm
s w
ith
Bel
levu
e fo
r fa
cilit
ies
and
eq
uip
men
tfa
cilit
ies
and
eq
uip
men
t
••R
edu
cin
g re
tain
ed c
osts
of
agen
cies
th
at
Red
uci
ng
reta
ined
cos
ts o
f ag
enci
es t
hat
cu
rren
tly
oper
ate
an in
dep
end
ent
dis
pat
ch c
ente
rcu
rren
tly
oper
ate
an in
dep
end
ent
dis
pat
ch c
ente
r
25
••E
xten
din
g C
urr
ent
Dis
pat
ch C
ontr
acts
Ext
end
ing
Cu
rren
t D
isp
atch
Con
trac
ts
••T
ech
nol
ogy
Stu
dy
Tec
hn
olog
y St
ud
y
••L
abor
Iss
ues
L
abor
Iss
ues
••F
inal
Go/
No
Go
Dec
isio
n in
200
7 F
inal
Go/
No
Go
Dec
isio
n in
200
7
••P
roje
cted
Sta
rtP
roje
cted
Sta
rt-- U
p in
200
9U
p in
200
9
Nex
t St
eps
for
NO
RC
OM
Nex
t St
eps
for
NO
RC
OM