Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch...

25
1 NORCOM NORCOM Northeast King County Regional Northeast King County Regional Communications Center Communications Center Informational Briefing on the Completion Informational Briefing on the Completion of the Business and Services Plan of the Business and Services Plan

Transcript of Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch...

Page 1: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

1

NO

RC

OM

NO

RC

OM

Nor

thea

st K

ing

Cou

nty

Reg

ion

al

Nor

thea

st K

ing

Cou

nty

Reg

ion

al

Com

mu

nic

atio

ns

Cen

ter

Com

mu

nic

atio

ns

Cen

ter

Info

rmat

iona

l Bri

efin

g on

the

Com

plet

ion

Info

rmat

iona

l Bri

efin

g on

the

Com

plet

ion

of th

e B

usin

ess

and

Serv

ices

Pla

nof

the

Bus

ines

s an

d Se

rvic

es P

lan

Page 2: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

2

Stu

dy

Par

tici

pan

tsSt

ud

y P

arti

cip

ants

••B

elle

vue

Bel

levu

e

••B

oth

ell

Bot

hel

l

••C

lyd

e H

illC

lyd

e H

ill

••E

asts

ide

Fir

e &

Res

cue

Eas

tsid

e F

ire

& R

escu

e

••Is

saq

uah

Issa

qu

ah

••K

irkl

and

K

irkl

and

••K

ing

and

Kit

tita

s K

ing

and

Kit

tita

s C

oun

ties

Fir

e D

istr

ict

51

Cou

nti

es F

ire

Dis

tric

t 51

••K

ing

Cou

nty

FD

27

Kin

g C

oun

ty F

D 2

7

••M

edin

aM

edin

a

••M

erce

r Is

lan

dM

erce

r Is

lan

d

••N

orth

shor

e F

ire

Nor

thsh

ore

Fir

e

••R

edm

ond

Red

mon

d

••Sh

orel

ine

Fir

eSh

orel

ine

Fir

e

••W

ood

invi

lle F

ire

& L

ife

Woo

din

ville

Fir

e &

Lif

e Sa

fety

Safe

ty

Par

tici

pant

s se

rve

a po

pula

tion

of 5

86,6

35 r

esid

ents

of N

E K

ing

Cou

nty

Page 3: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

3

Exi

stin

g D

isp

atch

Ser

vice

Del

iver

yE

xist

ing

Dis

pat

ch S

ervi

ce D

eliv

ery

••F

ire

Dis

pat

ch

Fir

e D

isp

atch

--A

ll F

ire/

Em

erge

ncy

Med

ical

A

ll F

ire/

Em

erge

ncy

Med

ical

Se

rvic

es (

EM

S) a

gen

cies

Serv

ices

(E

MS)

age

nci

esw

ith

in t

he

terr

itor

y w

ith

in t

he

terr

itor

y ar

e d

isp

atch

ed b

y th

e C

ity

of B

elle

vue

are

dis

pat

ched

by

the

Cit

y of

Bel

levu

e d

isp

atch

op

erat

ion

.d

isp

atch

op

erat

ion

.

••P

olic

e D

isp

atch

P

olic

e D

isp

atch

--T

her

e ar

e si

x se

par

ate

Th

ere

are

six

sep

arat

e d

isp

atch

op

erat

ion

s se

rvin

g lo

cal p

olic

e d

isp

atch

op

erat

ion

s se

rvin

g lo

cal p

olic

e ag

enci

es (

Bel

levu

e, K

irkl

and

, Bot

hel

l, ag

enci

es (

Bel

levu

e, K

irkl

and

, Bot

hel

l, Is

saq

uah

, Red

mon

d, K

ing

Cou

nty

Sh

erif

f).

Issa

qu

ah, R

edm

ond

, Kin

g C

oun

ty S

her

iff)

.

Page 4: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

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Page 5: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

5

Page 6: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

6

Page 7: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

7

Goa

ls o

f R

egio

nal

izin

g G

oals

of

Reg

ion

aliz

ing

NE

Kin

g C

oun

ty D

isp

atch

Ser

vice

sN

E K

ing

Cou

nty

Dis

pat

ch S

ervi

ces

••M

ove

from

con

trac

t to

par

tner

ship

M

ove

from

con

trac

t to

par

tner

ship

m

odel

mod

el

••G

reat

er d

ecis

ion

Gre

ater

dec

isio

n-- m

akin

g an

d c

ontr

ol in

m

akin

g an

d c

ontr

ol in

op

erat

ion

s b

y al

l mem

ber

age

nci

es

oper

atio

ns

by

all m

emb

er a

gen

cies

••H

igh

er le

vels

of

serv

ice

Hig

her

leve

ls o

f se

rvic

e

••In

crea

sed

eff

icie

ncy

In

crea

sed

eff

icie

ncy

••P

oten

tial

for

cos

t sa

vin

gsP

oten

tial

for

cos

t sa

vin

gs

Page 8: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

8

Lev

el o

f Se

rvic

e E

nh

ance

men

tsL

evel

of

Serv

ice

En

han

cem

ents

••M

ore

rap

id d

isp

atch

ing

of e

mer

gen

cy

Mor

e ra

pid

dis

pat

chin

g of

em

erge

ncy

re

sou

rces

reso

urc

es

••Im

pro

ved

Imp

rove

din

tera

gen

cy c

olla

bor

atio

n,

inte

rage

ncy

col

lab

orat

ion

, co

mm

un

icat

ion

an

d in

tero

per

abili

ty

com

mu

nic

atio

n a

nd

inte

rop

erab

ility

Page 9: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

9

Stu

dy

Tea

m S

tru

ctu

re f

or D

evel

opm

ent

Stu

dy

Tea

m S

tru

ctu

re f

or D

evel

opm

ent

of D

raft

Bu

sin

ess

and

Ser

vice

s P

lan

of D

raft

Bu

sin

ess

and

Ser

vice

s P

lan

••St

eeri

ng

Com

mit

tee

Stee

rin

g C

omm

itte

e ––

Rep

rese

nta

tive

s fr

om

Rep

rese

nta

tive

s fr

om

Par

tici

pat

ing

Age

nci

es

Par

tici

pat

ing

Age

nci

es

••W

orki

ng

Com

mit

tees

W

orki

ng

Com

mit

tees

––��

Fin

ance

an

d G

over

nan

ceF

inan

ce a

nd

Gov

ern

ance

��T

ech

nol

ogy,

Fac

iliti

es a

nd

Op

erat

ion

sT

ech

nol

ogy,

Fac

iliti

es a

nd

Op

erat

ion

s��

Pol

ice

Op

erat

ion

sP

olic

e O

per

atio

ns

��F

ire

Op

erat

ion

sF

ire

Op

erat

ion

s��

Hu

man

Res

ourc

esH

um

an R

esou

rces

••C

onsu

ltan

t T

eam

C

onsu

ltan

t T

eam

––A

DC

OM

M E

ngi

nee

rin

g A

DC

OM

M E

ngi

nee

rin

g an

d K

aren

Ree

d C

onsu

ltin

gan

d K

aren

Ree

d C

onsu

ltin

g

Page 10: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

10

Bu

sin

ess

and

Ser

vice

s P

lan

: B

usi

nes

s an

d S

ervi

ces

Pla

n:

Maj

or W

ork

Pro

du

cts

Maj

or W

ork

Pro

du

cts

••V

alu

es a

nd

Pri

nci

ple

sV

alu

es a

nd

Pri

nci

ple

s

••G

over

nan

ceG

over

nan

ce

••O

per

atio

nal

Mod

els

Op

erat

ion

al M

odel

s

••F

isca

l Mod

els

Fis

cal M

odel

s

Page 11: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

11

Val

ues

an

d P

rin

cip

les

Val

ues

an

d P

rin

cip

les

••T

he

Th

e C

ore

Mis

sion

Cor

e M

issi

onof

th

e of

th

e N

orth

Eas

t Kin

g C

ount

y N

orth

Eas

t Kin

g C

ount

y R

egio

nal C

omm

unic

atio

n C

ente

rR

egio

nal C

omm

unic

atio

n C

ente

r(N

OR

CO

M)

is

(NO

RC

OM

) is

to

pro

vid

e h

igh

qu

alit

y em

erge

ncy

ser

vice

to

pro

vid

e h

igh

qu

alit

y em

erge

ncy

ser

vice

co

mm

un

icat

ion

s to

th

e p

ub

lic f

or e

mer

gen

cy

com

mu

nic

atio

ns

to t

he

pu

blic

for

em

erge

ncy

med

ical

ser

vice

s, f

ire

and

pol

ice.

med

ical

ser

vice

s, f

ire

and

pol

ice.

••T

he

Th

e C

ore

Val

ues

Cor

e V

alu

esin

clu

de:

in

clu

de:

��

Del

iver

exc

elle

nt

serv

ice

Del

iver

exc

elle

nt

serv

ice

��P

rovi

de

good

val

ue

and

cu

stom

er s

ervi

ceP

rovi

de

good

val

ue

and

cu

stom

er s

ervi

ce

��P

arti

cip

ator

y go

vern

ance

Par

tici

pat

ory

gove

rnan

ce

��P

rom

ote

Inte

rage

ncy

col

lab

orat

ion

an

d in

tero

per

abili

tyP

rom

ote

Inte

rage

ncy

col

lab

orat

ion

an

d in

tero

per

abili

ty

��C

onsi

der

th

e fu

ture

Con

sid

er t

he

futu

re

Page 12: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

12

NO

RC

OM

Gov

ern

ance

NO

RC

OM

Gov

ern

ance

••A

sep

arat

e le

gal e

nti

ty f

orm

ed a

s a

A s

epar

ate

lega

l en

tity

for

med

as

a n

onp

rofi

t co

rpor

atio

n w

hos

e m

emb

ers

non

pro

fit

corp

orat

ion

wh

ose

mem

ber

s ar

e p

ub

lic e

nti

ties

/ag

enci

es a

nd

ar

e p

ub

lic e

nti

ties

/ag

enci

es a

nd

go

vern

ed b

y a

boa

rd o

n w

hic

h a

ll go

vern

ed b

y a

boa

rd o

n w

hic

h a

ll ““ p

rin

cip

als/

own

ers

pri

nci

pal

s/ow

ner

s ””ar

e re

pre

sen

ted

.ar

e re

pre

sen

ted

.

Page 13: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

13

Gov

ern

ing

Boa

rd

Fir

e/E

MS

Serv

ices

Boa

rdP

olic

eSe

rvic

es B

oard

Join

t Se

rvic

es B

oard

Page 14: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

14

Op

erat

ion

al M

odel

s:

Op

erat

ion

al M

odel

s:

NO

RC

OM

Ser

vice

sN

OR

CO

M S

ervi

ces

••99 --

11 --1

tele

ph

one

answ

erin

g1

tele

ph

one

answ

erin

g••

Pre

par

atio

n o

f a

com

pu

ter

Pre

par

atio

n o

f a

com

pu

ter --

aid

ed d

isp

atch

rec

ord

of

aid

ed d

isp

atch

rec

ord

of

each

cal

lea

ch c

all

••D

isp

atch

of

Fir

e, E

MS

and

Pol

ice

reso

urc

esD

isp

atch

of

Fir

e, E

MS

and

Pol

ice

reso

urc

es••

Sup

por

t to

Fir

e, E

MS

and

Pol

ice

reso

urc

es d

uri

ng

Sup

por

t to

Fir

e, E

MS

and

Pol

ice

reso

urc

es d

uri

ng

inci

den

ts

inci

den

ts --

trac

kin

g an

d c

oord

inat

ing

info

rmat

ion

tr

acki

ng

and

coo

rdin

atin

g in

form

atio

n

flow

an

d r

esou

rces

to

assi

st r

esp

ond

ers

flow

an

d r

esou

rces

to

assi

st r

esp

ond

ers

••P

olic

e an

d F

ire/

EM

S fi

eld

an

d r

ecor

ds

tech

nol

ogy

Pol

ice

and

Fir

e/E

MS

fiel

d a

nd

rec

ord

s te

chn

olog

y••

Dev

elop

men

t an

d m

ain

ten

ance

of

a F

ire/

EM

S D

evel

opm

ent

and

mai

nte

nan

ce o

f a

Fir

e/E

MS

reco

rds

man

agem

ent

syst

emre

cord

s m

anag

emen

t sy

stem

Page 15: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

15

Op

erat

ion

al M

odel

s:

Op

erat

ion

al M

odel

s:

Dis

pat

ch S

taff

ing

Dis

pat

ch S

taff

ing

NO

RC

OM

Dis

pat

ch S

taff

ing

Mod

el

N

OR

CO

M

Pro

pos

ed S

taff

C

onfi

gura

tion

Exi

stin

g St

aff

Con

figu

rati

on

Cal

ltak

ers

4 4.

5 F

ire

Dis

pat

cher

s 3

3 P

olic

e D

isp

atch

ers

2 3

Sup

ervi

sors

1

2

NO

TE

: N

OR

CO

M s

taff

ing

mod

el r

epre

sent

s on

e of

sev

eral

pos

sibl

e co

nfig

urat

ions

and

the

num

bers

abo

ve r

epre

sent

the

num

ber

of s

tati

ons

that

w

ould

be

oper

ated

on

aver

age.

A s

ingl

e di

spat

cher

pos

itio

n at

NO

RC

OM

re

quir

es 5

.89

peop

le to

pro

vide

24

hour

cov

erag

e ea

ch d

ay.

Page 16: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

16

NO

RC

OM

Tot

al S

taff

ing

NO

RC

OM

Tot

al S

taff

ing

Con

figu

rati

on

Con

figu

rati

on --

Dis

pat

chD

isp

atch

NO

RC

OM

:N

OR

CO

M:

29 C

all R

ecei

vers

29 C

all R

ecei

vers

22 F

ire

Dis

pat

cher

s22

Fir

e D

isp

atch

ers

15 P

olic

e D

isp

atch

ers

15 P

olic

e D

isp

atch

ers

7 O

per

atio

ns

Sup

ervi

sors

7 O

per

atio

ns

Sup

ervi

sors

TO

TA

L D

isp

atch

FT

ET

OT

AL

Dis

pat

ch F

TE

’’ s: 7

3s:

73

Page 17: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

17

Cu

rren

t St

affi

ng

Con

figu

rati

onC

urr

ent

Staf

fin

g C

onfi

gura

tion

--B

elle

vue

and

Kir

klan

d D

isp

atch

Bel

levu

e an

d K

irkl

and

Dis

pat

ch

Bel

levu

e46

.5 C

all R

ecei

vers

/D

isp

atch

ers/

Su

per

viso

rs

Kir

klan

d18

Cal

l Rec

eive

rs/

Dis

pat

cher

s/Su

per

viso

rs

Tot

al C

urr

ent

Dis

pat

ch F

TE

’s: 6

4.5

Tot

al N

OR

CO

M D

isp

atch

FT

ET

otal

NO

RC

OM

Dis

pat

ch F

TE

’’ s: 7

3s:

73

Page 18: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

18

Op

erat

ion

al M

odel

s:O

per

atio

nal

Mod

els:

Ad

min

istr

atio

n S

taff

ing

Fu

nct

ion

sA

dm

inis

trat

ion

Sta

ffin

g F

un

ctio

ns

••E

xec.

Dir

ecto

rE

xec.

Dir

ecto

r

••A

sst.

Dir

ecto

rA

sst.

Dir

ecto

r

••F

inan

ceF

inan

ce

••T

ech

nol

ogy

Tec

hn

olog

y

TO

TA

L: 1

5 F

TE

TO

TA

L: 1

5 F

TE

’’ ss

••H

um

an R

esou

rces

Hu

man

Res

ourc

es

••T

rain

ing

Tra

inin

g

••R

ecor

ds

Rec

ord

s

••A

dm

in. S

up

por

tA

dm

in. S

up

por

t

Page 19: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

19

Em

plo

yee

and

Lab

or R

elat

ion

s E

mp

loye

e an

d L

abor

Rel

atio

ns

Pol

icy

Stat

emen

tP

olic

y St

atem

ent

••A

gen

cy E

mp

loye

es s

hal

l be

trea

ted

wit

h

Age

ncy

Em

plo

yees

sh

all b

e tr

eate

d w

ith

re

spec

t an

d e

mp

ower

ed t

o co

ntr

ibu

te t

o th

e re

spec

t an

d e

mp

ower

ed t

o co

ntr

ibu

te t

o th

e su

cces

s of

th

e A

gen

cy.

succ

ess

of t

he

Age

ncy

.

••P

arti

cip

ants

in N

OR

CO

M a

re c

omm

itte

d t

o P

arti

cip

ants

in N

OR

CO

M a

re c

omm

itte

d t

o op

en c

omm

un

icat

ion

s th

rou

gh t

he

tran

siti

on

open

com

mu

nic

atio

ns

thro

ugh

th

e tr

ansi

tion

p

erio

dp

erio

d

••R

eten

tion

of

Cu

rren

t E

mp

loye

es is

Cri

tica

l R

eten

tion

of

Cu

rren

t E

mp

loye

es is

Cri

tica

l to

Qu

alit

y Se

rvic

e D

eliv

ery

to Q

ual

ity

Serv

ice

Del

iver

y

Page 20: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

20

Em

plo

yee

and

Lab

or R

elat

ion

s E

mp

loye

e an

d L

abor

Rel

atio

ns

Pol

icy

Stat

emen

tP

olic

y St

atem

ent

••It

is in

ten

ded

th

at e

mp

loye

es in

goo

d

It is

inte

nd

ed t

hat

em

plo

yees

in g

ood

st

and

ing

at t

he

dat

e of

st

and

ing

at t

he

dat

e of

NO

RC

OM

NO

RC

OM

’’ ssfi

rst

firs

t so

licit

atio

n o

f ap

plic

atio

ns

for

dis

pat

cher

s so

licit

atio

n o

f ap

plic

atio

ns

for

dis

pat

cher

s sh

all b

e gu

aran

teed

em

plo

ymen

t at

sh

all b

e gu

aran

teed

em

plo

ymen

t at

N

OR

CO

MN

OR

CO

M

••A

ll m

and

ator

y su

bje

cts

of b

arga

inin

g w

ill b

e A

ll m

and

ator

y su

bje

cts

of b

arga

inin

g w

ill b

e n

egot

iate

d w

ith

un

ion

rep

rese

nta

tive

sn

egot

iate

d w

ith

un

ion

rep

rese

nta

tive

s

Page 21: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

21

Op

erat

ion

al M

odel

s:O

per

atio

nal

Mod

els:

Pro

pos

ed I

nit

ial L

ocat

ion

P

rop

osed

In

itia

l Loc

atio

n --

Bel

levu

e C

ity

Hal

lB

elle

vue

Cit

y H

all

••M

eets

req

uir

ed s

itin

g cr

iter

iaM

eets

req

uir

ed s

itin

g cr

iter

ia

••R

ead

y to

Rea

dy

tooc

cup

y an

d f

un

ctio

n in

th

e n

ear

occu

py

and

fu

nct

ion

in t

he

nea

r --te

rm (

sub

ject

to

leas

e ag

reem

ent)

term

(su

bje

ct t

o le

ase

agre

emen

t)

••C

apac

ity

to s

erve

exi

stin

g p

arti

cip

ants

for

C

apac

ity

to s

erve

exi

stin

g p

arti

cip

ants

for

at

leas

t 10

yea

rs w

ith

exp

ansi

on p

oten

tial

at le

ast

10 y

ears

wit

h e

xpan

sion

pot

enti

al

••L

ong

Lon

g-- t

erm

loca

tion

: not

yet

det

erm

ined

term

loca

tion

: not

yet

det

erm

ined

Page 22: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

22

Fis

cal M

odel

s:F

isca

l Mod

els:

Use

r F

ee S

tru

ctu

reU

ser

Fee

Str

uct

ure

Pri

nci

pal

’s D

ebt

Ob

ligat

ion

s

Tot

al O

per

atin

g C

osts

TO

TA

L N

OR

CO

M B

UD

GE

T C

OST

SO

per

atin

g, R

eser

ves

and

Cap

ital

50%

of

all c

osts

al

loca

ted

to

Pol

ice

Cos

t P

ool

50%

of

all c

osts

al

loca

ted

to

Fir

e C

ost

Poo

l

Allo

cati

on o

f co

sts

bas

ed o

n p

roje

ctio

ns

of in

itia

l par

tici

pat

ing

agen

cies

, cal

l vo

lum

e an

d c

osts

. T

his

allo

cati

on is

su

bje

ct t

o ch

ange

by

the

Gov

ern

ing

Boa

rd.

Page 23: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

23

Cos

t Sh

ift

Cos

t Sh

ift

Cu

rren

t C

urr

ent

Dis

pat

ch

Dis

pat

ch

Con

trac

tsC

ontr

acts

Bel

levu

e an

d K

irkl

and

cov

er t

he

Bel

levu

e an

d K

irkl

and

cov

er t

he

bas

e co

st o

f op

erat

ing

a ce

nte

r,

bas

e co

st o

f op

erat

ing

a ce

nte

r,

con

trac

t cu

stom

ers

pay

th

e m

argi

nal

co

ntr

act

cust

omer

s p

ay t

he

mar

gin

al

cost

s of

res

ourc

es n

eed

ed t

o se

rve

cost

s of

res

ourc

es n

eed

ed t

o se

rve

them

.th

em.

NO

RC

OM

NO

RC

OM

All

agen

cies

bec

ome

par

tner

s in

th

e A

ll ag

enci

es b

ecom

e p

artn

ers

in t

he

Reg

ion

al D

isp

atch

Cen

ter

and

pay

R

egio

nal

Dis

pat

ch C

ente

r an

d p

ay

thei

r sh

are

(mea

sure

d b

y ca

ll th

eir

shar

e (m

easu

red

by

call

volu

me)

of

the

full

cost

s of

th

e vo

lum

e) o

f th

e fu

ll co

sts

of t

he

cen

ter,

wh

ich

res

ult

s in

a c

ost

shif

t ce

nte

r, w

hic

h r

esu

lts

in a

cos

t sh

ift

to m

ost

cust

omer

s.

to m

ost

cust

omer

s.

Page 24: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

24

NO

RC

OM

Fis

cal S

trat

egy

NO

RC

OM

Fis

cal S

trat

egy

Con

cep

ts t

o A

dd

ress

Cos

t Sh

ift

Con

cep

ts t

o A

dd

ress

Cos

t Sh

ift

••A

ggre

ssiv

ely

pu

rsu

ing

gran

ts f

or s

tart

Agg

ress

ivel

y p

urs

uin

g gr

ants

for

sta

rt-- u

p a

nd

u

p a

nd

tr

ansi

tion

al c

osts

tr

ansi

tion

al c

osts

(suc

cess

ful i

n se

curi

ng g

rant

for

(suc

cess

ful i

n se

curi

ng g

rant

for

tech

nolo

gy s

tudy

in 2

006/

2007

tech

nolo

gy s

tudy

in 2

006/

2007

).).

••P

has

ing

in t

he

cost

sh

ift

over

a p

erio

d o

f ye

ars

Ph

asin

g in

th

e co

st s

hif

t ov

er a

per

iod

of

year

s(d

iscu

ssed

7(d

iscu

ssed

7-- 1

0).

10).

Th

is is

su

bje

ct t

o n

egot

iati

on w

ith

T

his

is s

ub

ject

to

neg

otia

tion

wit

h

Bel

levu

e.B

elle

vue.

••N

egot

iati

ng

favo

rab

le t

erm

s w

ith

Bel

levu

e fo

r N

egot

iati

ng

favo

rab

le t

erm

s w

ith

Bel

levu

e fo

r fa

cilit

ies

and

eq

uip

men

tfa

cilit

ies

and

eq

uip

men

t

••R

edu

cin

g re

tain

ed c

osts

of

agen

cies

th

at

Red

uci

ng

reta

ined

cos

ts o

f ag

enci

es t

hat

cu

rren

tly

oper

ate

an in

dep

end

ent

dis

pat

ch c

ente

rcu

rren

tly

oper

ate

an in

dep

end

ent

dis

pat

ch c

ente

r

Page 25: Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch Staffing Model NORCOM Existing Staff Proposed Staff Configuration Configuration

25

••E

xten

din

g C

urr

ent

Dis

pat

ch C

ontr

acts

Ext

end

ing

Cu

rren

t D

isp

atch

Con

trac

ts

••T

ech

nol

ogy

Stu

dy

Tec

hn

olog

y St

ud

y

••L

abor

Iss

ues

L

abor

Iss

ues

••F

inal

Go/

No

Go

Dec

isio

n in

200

7 F

inal

Go/

No

Go

Dec

isio

n in

200

7

••P

roje

cted

Sta

rtP

roje

cted

Sta

rt-- U

p in

200

9U

p in

200

9

Nex

t St

eps

for

NO

RC

OM

Nex

t St

eps

for

NO

RC

OM