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Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch...
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1 NORCOM NORCOM Northeast King County Regional Northeast King County Regional Communications Center Communications Center Informational Briefing on the Completion Informational Briefing on the Completion of the Business and Services Plan of the Business and Services Plan
Transcript of Regional 911 Communications Center€¦ · 15 Operational Models: Dispatch Staffing NORCOM Dispatch...
1
NO
RC
OM
NO
RC
OM
Nor
thea
st K
ing
Cou
nty
Reg
ion
al
Nor
thea
st K
ing
Cou
nty
Reg
ion
al
Com
mu
nic
atio
ns
Cen
ter
Com
mu
nic
atio
ns
Cen
ter
Info
rmat
iona
l Bri
efin
g on
the
Com
plet
ion
Info
rmat
iona
l Bri
efin
g on
the
Com
plet
ion
of th
e B
usin
ess
and
Serv
ices
Pla
nof
the
Bus
ines
s an
d Se
rvic
es P
lan
2
Stu
dy
Par
tici
pan
tsSt
ud
y P
arti
cip
ants
••B
elle
vue
Bel
levu
e
••B
oth
ell
Bot
hel
l
••C
lyd
e H
illC
lyd
e H
ill
••E
asts
ide
Fir
e &
Res
cue
Eas
tsid
e F
ire
& R
escu
e
••Is
saq
uah
Issa
qu
ah
••K
irkl
and
K
irkl
and
••K
ing
and
Kit
tita
s K
ing
and
Kit
tita
s C
oun
ties
Fir
e D
istr
ict
51
Cou
nti
es F
ire
Dis
tric
t 51
••K
ing
Cou
nty
FD
27
Kin
g C
oun
ty F
D 2
7
••M
edin
aM
edin
a
••M
erce
r Is
lan
dM
erce
r Is
lan
d
••N
orth
shor
e F
ire
Nor
thsh
ore
Fir
e
••R
edm
ond
Red
mon
d
••Sh
orel
ine
Fir
eSh
orel
ine
Fir
e
••W
ood
invi
lle F
ire
& L
ife
Woo
din
ville
Fir
e &
Lif
e Sa
fety
Safe
ty
Par
tici
pant
s se
rve
a po
pula
tion
of 5
86,6
35 r
esid
ents
of N
E K
ing
Cou
nty
3
Exi
stin
g D
isp
atch
Ser
vice
Del
iver
yE
xist
ing
Dis
pat
ch S
ervi
ce D
eliv
ery
••F
ire
Dis
pat
ch
Fir
e D
isp
atch
--A
ll F
ire/
Em
erge
ncy
Med
ical
A
ll F
ire/
Em
erge
ncy
Med
ical
Se
rvic
es (
EM
S) a
gen
cies
Serv
ices
(E
MS)
age
nci
esw
ith
in t
he
terr
itor
y w
ith
in t
he
terr
itor
y ar
e d
isp
atch
ed b
y th
e C
ity
of B
elle
vue
are
dis
pat
ched
by
the
Cit
y of
Bel
levu
e d
isp
atch
op
erat
ion
.d
isp
atch
op
erat
ion
.
••P
olic
e D
isp
atch
P
olic
e D
isp
atch
--T
her
e ar
e si
x se
par
ate
Th
ere
are
six
sep
arat
e d
isp
atch
op
erat
ion
s se
rvin
g lo
cal p
olic
e d
isp
atch
op
erat
ion
s se
rvin
g lo
cal p
olic
e ag
enci
es (
Bel
levu
e, K
irkl
and
, Bot
hel
l, ag
enci
es (
Bel
levu
e, K
irkl
and
, Bot
hel
l, Is
saq
uah
, Red
mon
d, K
ing
Cou
nty
Sh
erif
f).
Issa
qu
ah, R
edm
ond
, Kin
g C
oun
ty S
her
iff)
.
4
5
6
7
Goa
ls o
f R
egio
nal
izin
g G
oals
of
Reg
ion
aliz
ing
NE
Kin
g C
oun
ty D
isp
atch
Ser
vice
sN
E K
ing
Cou
nty
Dis
pat
ch S
ervi
ces
••M
ove
from
con
trac
t to
par
tner
ship
M
ove
from
con
trac
t to
par
tner
ship
m
odel
mod
el
••G
reat
er d
ecis
ion
Gre
ater
dec
isio
n-- m
akin
g an
d c
ontr
ol in
m
akin
g an
d c
ontr
ol in
op
erat
ion
s b
y al
l mem
ber
age
nci
es
oper
atio
ns
by
all m
emb
er a
gen
cies
••H
igh
er le
vels
of
serv
ice
Hig
her
leve
ls o
f se
rvic
e
••In
crea
sed
eff
icie
ncy
In
crea
sed
eff
icie
ncy
••P
oten
tial
for
cos
t sa
vin
gsP
oten
tial
for
cos
t sa
vin
gs
8
Lev
el o
f Se
rvic
e E
nh
ance
men
tsL
evel
of
Serv
ice
En
han
cem
ents
••M
ore
rap
id d
isp
atch
ing
of e
mer
gen
cy
Mor
e ra
pid
dis
pat
chin
g of
em
erge
ncy
re
sou
rces
reso
urc
es
••Im
pro
ved
Imp
rove
din
tera
gen
cy c
olla
bor
atio
n,
inte
rage
ncy
col
lab
orat
ion
, co
mm
un
icat
ion
an
d in
tero
per
abili
ty
com
mu
nic
atio
n a
nd
inte
rop
erab
ility
9
Stu
dy
Tea
m S
tru
ctu
re f
or D
evel
opm
ent
Stu
dy
Tea
m S
tru
ctu
re f
or D
evel
opm
ent
of D
raft
Bu
sin
ess
and
Ser
vice
s P
lan
of D
raft
Bu
sin
ess
and
Ser
vice
s P
lan
••St
eeri
ng
Com
mit
tee
Stee
rin
g C
omm
itte
e ––
Rep
rese
nta
tive
s fr
om
Rep
rese
nta
tive
s fr
om
Par
tici
pat
ing
Age
nci
es
Par
tici
pat
ing
Age
nci
es
••W
orki
ng
Com
mit
tees
W
orki
ng
Com
mit
tees
––��
Fin
ance
an
d G
over
nan
ceF
inan
ce a
nd
Gov
ern
ance
��T
ech
nol
ogy,
Fac
iliti
es a
nd
Op
erat
ion
sT
ech
nol
ogy,
Fac
iliti
es a
nd
Op
erat
ion
s��
Pol
ice
Op
erat
ion
sP
olic
e O
per
atio
ns
��F
ire
Op
erat
ion
sF
ire
Op
erat
ion
s��
Hu
man
Res
ourc
esH
um
an R
esou
rces
••C
onsu
ltan
t T
eam
C
onsu
ltan
t T
eam
––A
DC
OM
M E
ngi
nee
rin
g A
DC
OM
M E
ngi
nee
rin
g an
d K
aren
Ree
d C
onsu
ltin
gan
d K
aren
Ree
d C
onsu
ltin
g
10
Bu
sin
ess
and
Ser
vice
s P
lan
: B
usi
nes
s an
d S
ervi
ces
Pla
n:
Maj
or W
ork
Pro
du
cts
Maj
or W
ork
Pro
du
cts
••V
alu
es a
nd
Pri
nci
ple
sV
alu
es a
nd
Pri
nci
ple
s
••G
over
nan
ceG
over
nan
ce
••O
per
atio
nal
Mod
els
Op
erat
ion
al M
odel
s
••F
isca
l Mod
els
Fis
cal M
odel
s
11
Val
ues
an
d P
rin
cip
les
Val
ues
an
d P
rin
cip
les
••T
he
Th
e C
ore
Mis
sion
Cor
e M
issi
onof
th
e of
th
e N
orth
Eas
t Kin
g C
ount
y N
orth
Eas
t Kin
g C
ount
y R
egio
nal C
omm
unic
atio
n C
ente
rR
egio
nal C
omm
unic
atio
n C
ente
r(N
OR
CO
M)
is
(NO
RC
OM
) is
to
pro
vid
e h
igh
qu
alit
y em
erge
ncy
ser
vice
to
pro
vid
e h
igh
qu
alit
y em
erge
ncy
ser
vice
co
mm
un
icat
ion
s to
th
e p
ub
lic f
or e
mer
gen
cy
com
mu
nic
atio
ns
to t
he
pu
blic
for
em
erge
ncy
med
ical
ser
vice
s, f
ire
and
pol
ice.
med
ical
ser
vice
s, f
ire
and
pol
ice.
••T
he
Th
e C
ore
Val
ues
Cor
e V
alu
esin
clu
de:
in
clu
de:
��
Del
iver
exc
elle
nt
serv
ice
Del
iver
exc
elle
nt
serv
ice
��P
rovi
de
good
val
ue
and
cu
stom
er s
ervi
ceP
rovi
de
good
val
ue
and
cu
stom
er s
ervi
ce
��P
arti
cip
ator
y go
vern
ance
Par
tici
pat
ory
gove
rnan
ce
��P
rom
ote
Inte
rage
ncy
col
lab
orat
ion
an
d in
tero
per
abili
tyP
rom
ote
Inte
rage
ncy
col
lab
orat
ion
an
d in
tero
per
abili
ty
��C
onsi
der
th
e fu
ture
Con
sid
er t
he
futu
re
12
NO
RC
OM
Gov
ern
ance
NO
RC
OM
Gov
ern
ance
••A
sep
arat
e le
gal e
nti
ty f
orm
ed a
s a
A s
epar
ate
lega
l en
tity
for
med
as
a n
onp
rofi
t co
rpor
atio
n w
hos
e m
emb
ers
non
pro
fit
corp
orat
ion
wh
ose
mem
ber
s ar
e p
ub
lic e
nti
ties
/ag
enci
es a
nd
ar
e p
ub
lic e
nti
ties
/ag
enci
es a
nd
go
vern
ed b
y a
boa
rd o
n w
hic
h a
ll go
vern
ed b
y a
boa
rd o
n w
hic
h a
ll ““ p
rin
cip
als/
own
ers
pri
nci
pal
s/ow
ner
s ””ar
e re
pre
sen
ted
.ar
e re
pre
sen
ted
.
13
Gov
ern
ing
Boa
rd
Fir
e/E
MS
Serv
ices
Boa
rdP
olic
eSe
rvic
es B
oard
Join
t Se
rvic
es B
oard
14
Op
erat
ion
al M
odel
s:
Op
erat
ion
al M
odel
s:
NO
RC
OM
Ser
vice
sN
OR
CO
M S
ervi
ces
••99 --
11 --1
tele
ph
one
answ
erin
g1
tele
ph
one
answ
erin
g••
Pre
par
atio
n o
f a
com
pu
ter
Pre
par
atio
n o
f a
com
pu
ter --
aid
ed d
isp
atch
rec
ord
of
aid
ed d
isp
atch
rec
ord
of
each
cal
lea
ch c
all
••D
isp
atch
of
Fir
e, E
MS
and
Pol
ice
reso
urc
esD
isp
atch
of
Fir
e, E
MS
and
Pol
ice
reso
urc
es••
Sup
por
t to
Fir
e, E
MS
and
Pol
ice
reso
urc
es d
uri
ng
Sup
por
t to
Fir
e, E
MS
and
Pol
ice
reso
urc
es d
uri
ng
inci
den
ts
inci
den
ts --
trac
kin
g an
d c
oord
inat
ing
info
rmat
ion
tr
acki
ng
and
coo
rdin
atin
g in
form
atio
n
flow
an
d r
esou
rces
to
assi
st r
esp
ond
ers
flow
an
d r
esou
rces
to
assi
st r
esp
ond
ers
••P
olic
e an
d F
ire/
EM
S fi
eld
an
d r
ecor
ds
tech
nol
ogy
Pol
ice
and
Fir
e/E
MS
fiel
d a
nd
rec
ord
s te
chn
olog
y••
Dev
elop
men
t an
d m
ain
ten
ance
of
a F
ire/
EM
S D
evel
opm
ent
and
mai
nte
nan
ce o
f a
Fir
e/E
MS
reco
rds
man
agem
ent
syst
emre
cord
s m
anag
emen
t sy
stem
15
Op
erat
ion
al M
odel
s:
Op
erat
ion
al M
odel
s:
Dis
pat
ch S
taff
ing
Dis
pat
ch S
taff
ing
NO
RC
OM
Dis
pat
ch S
taff
ing
Mod
el
N
OR
CO
M
Pro
pos
ed S
taff
C
onfi
gura
tion
Exi
stin
g St
aff
Con
figu
rati
on
Cal
ltak
ers
4 4.
5 F
ire
Dis
pat
cher
s 3
3 P
olic
e D
isp
atch
ers
2 3
Sup
ervi
sors
1
2
NO
TE
: N
OR
CO
M s
taff
ing
mod
el r
epre
sent
s on
e of
sev
eral
pos
sibl
e co
nfig
urat
ions
and
the
num
bers
abo
ve r
epre
sent
the
num
ber
of s
tati
ons
that
w
ould
be
oper
ated
on
aver
age.
A s
ingl
e di
spat
cher
pos
itio
n at
NO
RC
OM
re
quir
es 5
.89
peop
le to
pro
vide
24
hour
cov
erag
e ea
ch d
ay.
16
NO
RC
OM
Tot
al S
taff
ing
NO
RC
OM
Tot
al S
taff
ing
Con
figu
rati
on
Con
figu
rati
on --
Dis
pat
chD
isp
atch
NO
RC
OM
:N
OR
CO
M:
29 C
all R
ecei
vers
29 C
all R
ecei
vers
22 F
ire
Dis
pat
cher
s22
Fir
e D
isp
atch
ers
15 P
olic
e D
isp
atch
ers
15 P
olic
e D
isp
atch
ers
7 O
per
atio
ns
Sup
ervi
sors
7 O
per
atio
ns
Sup
ervi
sors
TO
TA
L D
isp
atch
FT
ET
OT
AL
Dis
pat
ch F
TE
’’ s: 7
3s:
73
17
Cu
rren
t St
affi
ng
Con
figu
rati
onC
urr
ent
Staf
fin
g C
onfi
gura
tion
--B
elle
vue
and
Kir
klan
d D
isp
atch
Bel
levu
e an
d K
irkl
and
Dis
pat
ch
Bel
levu
e46
.5 C
all R
ecei
vers
/D
isp
atch
ers/
Su
per
viso
rs
Kir
klan
d18
Cal
l Rec
eive
rs/
Dis
pat
cher
s/Su
per
viso
rs
Tot
al C
urr
ent
Dis
pat
ch F
TE
’s: 6
4.5
Tot
al N
OR
CO
M D
isp
atch
FT
ET
otal
NO
RC
OM
Dis
pat
ch F
TE
’’ s: 7
3s:
73
18
Op
erat
ion
al M
odel
s:O
per
atio
nal
Mod
els:
Ad
min
istr
atio
n S
taff
ing
Fu
nct
ion
sA
dm
inis
trat
ion
Sta
ffin
g F
un
ctio
ns
••E
xec.
Dir
ecto
rE
xec.
Dir
ecto
r
••A
sst.
Dir
ecto
rA
sst.
Dir
ecto
r
••F
inan
ceF
inan
ce
••T
ech
nol
ogy
Tec
hn
olog
y
TO
TA
L: 1
5 F
TE
TO
TA
L: 1
5 F
TE
’’ ss
••H
um
an R
esou
rces
Hu
man
Res
ourc
es
••T
rain
ing
Tra
inin
g
••R
ecor
ds
Rec
ord
s
••A
dm
in. S
up
por
tA
dm
in. S
up
por
t
19
Em
plo
yee
and
Lab
or R
elat
ion
s E
mp
loye
e an
d L
abor
Rel
atio
ns
Pol
icy
Stat
emen
tP
olic
y St
atem
ent
••A
gen
cy E
mp
loye
es s
hal
l be
trea
ted
wit
h
Age
ncy
Em
plo
yees
sh
all b
e tr
eate
d w
ith
re
spec
t an
d e
mp
ower
ed t
o co
ntr
ibu
te t
o th
e re
spec
t an
d e
mp
ower
ed t
o co
ntr
ibu
te t
o th
e su
cces
s of
th
e A
gen
cy.
succ
ess
of t
he
Age
ncy
.
••P
arti
cip
ants
in N
OR
CO
M a
re c
omm
itte
d t
o P
arti
cip
ants
in N
OR
CO
M a
re c
omm
itte
d t
o op
en c
omm
un
icat
ion
s th
rou
gh t
he
tran
siti
on
open
com
mu
nic
atio
ns
thro
ugh
th
e tr
ansi
tion
p
erio
dp
erio
d
••R
eten
tion
of
Cu
rren
t E
mp
loye
es is
Cri
tica
l R
eten
tion
of
Cu
rren
t E
mp
loye
es is
Cri
tica
l to
Qu
alit
y Se
rvic
e D
eliv
ery
to Q
ual
ity
Serv
ice
Del
iver
y
20
Em
plo
yee
and
Lab
or R
elat
ion
s E
mp
loye
e an
d L
abor
Rel
atio
ns
Pol
icy
Stat
emen
tP
olic
y St
atem
ent
••It
is in
ten
ded
th
at e
mp
loye
es in
goo
d
It is
inte
nd
ed t
hat
em
plo
yees
in g
ood
st
and
ing
at t
he
dat
e of
st
and
ing
at t
he
dat
e of
NO
RC
OM
NO
RC
OM
’’ ssfi
rst
firs
t so
licit
atio
n o
f ap
plic
atio
ns
for
dis
pat
cher
s so
licit
atio
n o
f ap
plic
atio
ns
for
dis
pat
cher
s sh
all b
e gu
aran
teed
em
plo
ymen
t at
sh
all b
e gu
aran
teed
em
plo
ymen
t at
N
OR
CO
MN
OR
CO
M
••A
ll m
and
ator
y su
bje
cts
of b
arga
inin
g w
ill b
e A
ll m
and
ator
y su
bje
cts
of b
arga
inin
g w
ill b
e n
egot
iate
d w
ith
un
ion
rep
rese
nta
tive
sn
egot
iate
d w
ith
un
ion
rep
rese
nta
tive
s
21
Op
erat
ion
al M
odel
s:O
per
atio
nal
Mod
els:
Pro
pos
ed I
nit
ial L
ocat
ion
P
rop
osed
In
itia
l Loc
atio
n --
Bel
levu
e C
ity
Hal
lB
elle
vue
Cit
y H
all
••M
eets
req
uir
ed s
itin
g cr
iter
iaM
eets
req
uir
ed s
itin
g cr
iter
ia
••R
ead
y to
Rea
dy
tooc
cup
y an
d f
un
ctio
n in
th
e n
ear
occu
py
and
fu
nct
ion
in t
he
nea
r --te
rm (
sub
ject
to
leas
e ag
reem
ent)
term
(su
bje
ct t
o le
ase
agre
emen
t)
••C
apac
ity
to s
erve
exi
stin
g p
arti
cip
ants
for
C
apac
ity
to s
erve
exi
stin
g p
arti
cip
ants
for
at
leas
t 10
yea
rs w
ith
exp
ansi
on p
oten
tial
at le
ast
10 y
ears
wit
h e
xpan
sion
pot
enti
al
••L
ong
Lon
g-- t
erm
loca
tion
: not
yet
det
erm
ined
term
loca
tion
: not
yet
det
erm
ined
22
Fis
cal M
odel
s:F
isca
l Mod
els:
Use
r F
ee S
tru
ctu
reU
ser
Fee
Str
uct
ure
Pri
nci
pal
’s D
ebt
Ob
ligat
ion
s
Tot
al O
per
atin
g C
osts
TO
TA
L N
OR
CO
M B
UD
GE
T C
OST
SO
per
atin
g, R
eser
ves
and
Cap
ital
50%
of
all c
osts
al
loca
ted
to
Pol
ice
Cos
t P
ool
50%
of
all c
osts
al
loca
ted
to
Fir
e C
ost
Poo
l
Allo
cati
on o
f co
sts
bas
ed o
n p
roje
ctio
ns
of in
itia
l par
tici
pat
ing
agen
cies
, cal
l vo
lum
e an
d c
osts
. T
his
allo
cati
on is
su
bje
ct t
o ch
ange
by
the
Gov
ern
ing
Boa
rd.
23
Cos
t Sh
ift
Cos
t Sh
ift
Cu
rren
t C
urr
ent
Dis
pat
ch
Dis
pat
ch
Con
trac
tsC
ontr
acts
Bel
levu
e an
d K
irkl
and
cov
er t
he
Bel
levu
e an
d K
irkl
and
cov
er t
he
bas
e co
st o
f op
erat
ing
a ce
nte
r,
bas
e co
st o
f op
erat
ing
a ce
nte
r,
con
trac
t cu
stom
ers
pay
th
e m
argi
nal
co
ntr
act
cust
omer
s p
ay t
he
mar
gin
al
cost
s of
res
ourc
es n
eed
ed t
o se
rve
cost
s of
res
ourc
es n
eed
ed t
o se
rve
them
.th
em.
NO
RC
OM
NO
RC
OM
All
agen
cies
bec
ome
par
tner
s in
th
e A
ll ag
enci
es b
ecom
e p
artn
ers
in t
he
Reg
ion
al D
isp
atch
Cen
ter
and
pay
R
egio
nal
Dis
pat
ch C
ente
r an
d p
ay
thei
r sh
are
(mea
sure
d b
y ca
ll th
eir
shar
e (m
easu
red
by
call
volu
me)
of
the
full
cost
s of
th
e vo
lum
e) o
f th
e fu
ll co
sts
of t
he
cen
ter,
wh
ich
res
ult
s in
a c
ost
shif
t ce
nte
r, w
hic
h r
esu
lts
in a
cos
t sh
ift
to m
ost
cust
omer
s.
to m
ost
cust
omer
s.
24
NO
RC
OM
Fis
cal S
trat
egy
NO
RC
OM
Fis
cal S
trat
egy
Con
cep
ts t
o A
dd
ress
Cos
t Sh
ift
Con
cep
ts t
o A
dd
ress
Cos
t Sh
ift
••A
ggre
ssiv
ely
pu
rsu
ing
gran
ts f
or s
tart
Agg
ress
ivel
y p
urs
uin
g gr
ants
for
sta
rt-- u
p a
nd
u
p a
nd
tr
ansi
tion
al c
osts
tr
ansi
tion
al c
osts
(suc
cess
ful i
n se
curi
ng g
rant
for
(suc
cess
ful i
n se
curi
ng g
rant
for
tech
nolo
gy s
tudy
in 2
006/
2007
tech
nolo
gy s
tudy
in 2
006/
2007
).).
••P
has
ing
in t
he
cost
sh
ift
over
a p
erio
d o
f ye
ars
Ph
asin
g in
th
e co
st s
hif
t ov
er a
per
iod
of
year
s(d
iscu
ssed
7(d
iscu
ssed
7-- 1
0).
10).
Th
is is
su
bje
ct t
o n
egot
iati
on w
ith
T
his
is s
ub
ject
to
neg
otia
tion
wit
h
Bel
levu
e.B
elle
vue.
••N
egot
iati
ng
favo
rab
le t
erm
s w
ith
Bel
levu
e fo
r N
egot
iati
ng
favo
rab
le t
erm
s w
ith
Bel
levu
e fo
r fa
cilit
ies
and
eq
uip
men
tfa
cilit
ies
and
eq
uip
men
t
••R
edu
cin
g re
tain
ed c
osts
of
agen
cies
th
at
Red
uci
ng
reta
ined
cos
ts o
f ag
enci
es t
hat
cu
rren
tly
oper
ate
an in
dep
end
ent
dis
pat
ch c
ente
rcu
rren
tly
oper
ate
an in
dep
end
ent
dis
pat
ch c
ente
r
25
••E
xten
din
g C
urr
ent
Dis
pat
ch C
ontr
acts
Ext
end
ing
Cu
rren
t D
isp
atch
Con
trac
ts
••T
ech
nol
ogy
Stu
dy
Tec
hn
olog
y St
ud
y
••L
abor
Iss
ues
L
abor
Iss
ues
••F
inal
Go/
No
Go
Dec
isio
n in
200
7 F
inal
Go/
No
Go
Dec
isio
n in
200
7
••P
roje
cted
Sta
rtP
roje
cted
Sta
rt-- U
p in
200
9U
p in
200
9
Nex
t St
eps
for
NO
RC
OM
Nex
t St
eps
for
NO
RC
OM
