Reframing digital: from project to competency · REFRAMING DIGITAL: FROM PROJECT TO COMPETENCY KM...

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REFRAMING DIGITAL: FROM PROJECT TO COMPETENCY KM Conversations: KM for a Smarter, More Automated World and Process & Performance Management Webinar May 20 12:00 PM CDT | Embedding Intelligence in KM | Cognizant Technology Solutions 1:00 PM CDT | The Mercer Brain: The Brain Behind Content Findability | Mercer May 21 11:00 AM | Reframing Digital: From Project to Competency | APQC 12:00 PM | Think Tank: Knowledge Technology to Support Organizations in Crisis

Transcript of Reframing digital: from project to competency · REFRAMING DIGITAL: FROM PROJECT TO COMPETENCY KM...

Page 1: Reframing digital: from project to competency · REFRAMING DIGITAL: FROM PROJECT TO COMPETENCY KM Conversations: KM for a Smarter, More Automated World and Process & Performance Management

REFRAMING DIGITAL: FROM PROJECT TO COMPETENCYKM Conversations: KM for a Smarter, More Automated World

and Process & Performance Management Webinar

May 20

12:00 PM CDT | Embedding Intelligence in KM | Cognizant Technology Solutions

1:00 PM CDT | The Mercer Brain: The Brain Behind Content Findability | Mercer

May 21

11:00 AM | Reframing Digital: From Project to Competency | APQC

12:00 PM | Think Tank: Knowledge Technology to Support Organizations in Crisis

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©2020 APQC. ALL RIGHTS RESERVED. 2

PLEASE NOTE

» Audio is available through your computer or through dial-in. All lines are muted

» To ask a question

▪ Submit your questions in the Q&A Panel

▪ Use the raise your hand feature to ask your question live

» We will address questions at the end of each presentation

» You’ll get the slides and recording via email within a few days

Raise Your Hand

Type Your Question

Audio Options

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SPEAKERS

Holly Lyke-Ho-Gland

Principal Research Lead, Process and Performance Management

APQC

Lauren Trees

Principal Research Lead, Knowledge Management

APQC

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⁄ Four challenges in framing digital work

⁄ Best practices for overcoming those challenges

⁄ How successful teams have applied best practices to their digital initiatives

⁄ Process and knowledges’ role in the digital landscape

Agenda

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POLL #1

» What’s COVID-19’s impact on your digital work?▪ Accelerated/expanded

▪ Decelerated/reduced

▪ No change

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DIGITAL CHALLENGES AND BEST PRACTICES

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COMMON CHALLENGES IN DIGITAL

Fear of the unknown

Inappropriately scoped

One-size fits all solutions

Most Valuable PlayerAlready over-taxed employees

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DEFINITIONS PROVIDE CLARITY

What does it look like in your organization?

• What’s included?• How is it managed?• Who is working on it?

Organizational change through the use of

digital technologies and business models to

improve performance. -TechnipFMC

Make Sure You Address

1

2

3 How will it help employees achieve their goals?

What does digital mean?

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CLEAR DEFINITIONS AT OXFAM INTERNATIONAL

• Standardize

across

affiliates

• Boost global

collaboration

• Reduce power

imbalances

• Make an

impact on a

digital world

Goals of Digital at Oxfam

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DON’T CREATE ARTIFICIAL BOUNDARIES

CMI: Integrated in Transformation TechnipFMC: Center of Excellence

IT

CoE

Digital Lead

1 2

Executive Committee

Digital Executive Team

Transformation Director: BU

Sponsorship

Technology and Transformation Director

Telecom Director: BU

Direction Digital Lead

Digital Lead

Digital Lead

Digital Lead

Digital Lead

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CREATE STRUCTURE FOR DECISION MAKING

Selection CriteriaProject Categories

1 2

3

Mission Critical Routine or

Infrastructure

Process Improvement

Feasibility—can we build it?

Usability—will people use it?

Viability—is there a business case behind it?

1

2

3

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USE A MIX OF METHODOLOGIES

Case-in-Point: TechnipFMC Digital Process

Agile Design Thinking Process Improvement

Three Core Methodologies

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USE A MIX OF APPROACHES

Case-in-Point: General Electric

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CHANGE IS DIFFERENT IN DIGITAL

PaceImpact

Digital Transformation

Why It’s Different How Do We Manage Change Better?

Focus on culture shifts

Target real behavior change

Remain flexible and adaptable Scope

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PROCESS AND KNOWLEDGE’S ROLE IN DIGITAL

2

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POLL #2

Which of the following technologies has COVID-19 accelerated in your organization? (Select all that apply.)

▪ Cloud computing

▪ Digital workplace or integrated collaboration platforms

▪ Artificial intelligence

▪ Automation

▪ Digital products or services

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HOW DO WE HELP?

Avoid “random acts

of digital”

Bridge the gap between the business and IT

Drive the necessary

culture shift

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QUESTIONS

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NEXT STEPS

Check out additional information on this topic:

• Digital Transformation: Strategy to Tactics

• Closing the Change Management Gap

• KM's Role in Digital Transformation

• Skills for the Digital Workplace

Participate in our Next 90 Days Poll here: https://apqc.az1.qualtrics.com/jfe/form/SV_b75YC0kptdIJwEZ

You can stay up to date on our research projects here.

Have a digital transformation or improvement success story you want to share? Contact us at [email protected] or [email protected].

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CONNECTWITH US

www.apqc.org/linkedin

www.apqc.org/blog

@apqc

www.apqc.org/facebook

www.youtube.com/apqc

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SHORT BREAK

We’ll be back at 12:00 PM CDT

Think Tank:

Knowledge Technology to Support Organizations in

Crisis