Reframing digital: from project to competency · REFRAMING DIGITAL: FROM PROJECT TO COMPETENCY KM...
Transcript of Reframing digital: from project to competency · REFRAMING DIGITAL: FROM PROJECT TO COMPETENCY KM...
REFRAMING DIGITAL: FROM PROJECT TO COMPETENCYKM Conversations: KM for a Smarter, More Automated World
and Process & Performance Management Webinar
May 20
12:00 PM CDT | Embedding Intelligence in KM | Cognizant Technology Solutions
1:00 PM CDT | The Mercer Brain: The Brain Behind Content Findability | Mercer
May 21
11:00 AM | Reframing Digital: From Project to Competency | APQC
12:00 PM | Think Tank: Knowledge Technology to Support Organizations in Crisis
©2020 APQC. ALL RIGHTS RESERVED. 2
PLEASE NOTE
» Audio is available through your computer or through dial-in. All lines are muted
» To ask a question
▪ Submit your questions in the Q&A Panel
▪ Use the raise your hand feature to ask your question live
» We will address questions at the end of each presentation
» You’ll get the slides and recording via email within a few days
Raise Your Hand
Type Your Question
Audio Options
SPEAKERS
Holly Lyke-Ho-Gland
Principal Research Lead, Process and Performance Management
APQC
Lauren Trees
Principal Research Lead, Knowledge Management
APQC
©2020 APQC. ALL RIGHTS RESERVED. 4
⁄ Four challenges in framing digital work
⁄ Best practices for overcoming those challenges
⁄ How successful teams have applied best practices to their digital initiatives
⁄ Process and knowledges’ role in the digital landscape
Agenda
©2020 APQC. ALL RIGHTS RESERVED. 5
POLL #1
» What’s COVID-19’s impact on your digital work?▪ Accelerated/expanded
▪ Decelerated/reduced
▪ No change
DIGITAL CHALLENGES AND BEST PRACTICES
1
©2020 APQC. ALL RIGHTS RESERVED. 7
COMMON CHALLENGES IN DIGITAL
Fear of the unknown
Inappropriately scoped
One-size fits all solutions
Most Valuable PlayerAlready over-taxed employees
©2020 APQC. ALL RIGHTS RESERVED. 8
DEFINITIONS PROVIDE CLARITY
What does it look like in your organization?
• What’s included?• How is it managed?• Who is working on it?
Organizational change through the use of
digital technologies and business models to
improve performance. -TechnipFMC
Make Sure You Address
1
2
3 How will it help employees achieve their goals?
What does digital mean?
©2020 APQC. ALL RIGHTS RESERVED. 9
CLEAR DEFINITIONS AT OXFAM INTERNATIONAL
• Standardize
across
affiliates
• Boost global
collaboration
• Reduce power
imbalances
• Make an
impact on a
digital world
Goals of Digital at Oxfam
©2020 APQC. ALL RIGHTS RESERVED. 10
DON’T CREATE ARTIFICIAL BOUNDARIES
CMI: Integrated in Transformation TechnipFMC: Center of Excellence
IT
CoE
Digital Lead
1 2
Executive Committee
Digital Executive Team
Transformation Director: BU
Sponsorship
Technology and Transformation Director
Telecom Director: BU
Direction Digital Lead
Digital Lead
Digital Lead
Digital Lead
Digital Lead
©2020 APQC. ALL RIGHTS RESERVED. 11
CREATE STRUCTURE FOR DECISION MAKING
Selection CriteriaProject Categories
1 2
3
Mission Critical Routine or
Infrastructure
Process Improvement
Feasibility—can we build it?
Usability—will people use it?
Viability—is there a business case behind it?
1
2
3
©2020 APQC. ALL RIGHTS RESERVED. 12
USE A MIX OF METHODOLOGIES
Case-in-Point: TechnipFMC Digital Process
Agile Design Thinking Process Improvement
Three Core Methodologies
©2020 APQC. ALL RIGHTS RESERVED. 13
USE A MIX OF APPROACHES
Case-in-Point: General Electric
©2020 APQC. ALL RIGHTS RESERVED. 14
CHANGE IS DIFFERENT IN DIGITAL
PaceImpact
Digital Transformation
Why It’s Different How Do We Manage Change Better?
Focus on culture shifts
Target real behavior change
Remain flexible and adaptable Scope
PROCESS AND KNOWLEDGE’S ROLE IN DIGITAL
2
©2020 APQC. ALL RIGHTS RESERVED. 16
POLL #2
Which of the following technologies has COVID-19 accelerated in your organization? (Select all that apply.)
▪ Cloud computing
▪ Digital workplace or integrated collaboration platforms
▪ Artificial intelligence
▪ Automation
▪ Digital products or services
©2020 APQC. ALL RIGHTS RESERVED. 17
HOW DO WE HELP?
Avoid “random acts
of digital”
Bridge the gap between the business and IT
Drive the necessary
culture shift
QUESTIONS
©2020 APQC. ALL RIGHTS RESERVED. 19
NEXT STEPS
Check out additional information on this topic:
• Digital Transformation: Strategy to Tactics
• Closing the Change Management Gap
• KM's Role in Digital Transformation
• Skills for the Digital Workplace
Participate in our Next 90 Days Poll here: https://apqc.az1.qualtrics.com/jfe/form/SV_b75YC0kptdIJwEZ
You can stay up to date on our research projects here.
Have a digital transformation or improvement success story you want to share? Contact us at [email protected] or [email protected].
CONNECTWITH US
www.apqc.org/linkedin
www.apqc.org/blog
@apqc
www.apqc.org/facebook
www.youtube.com/apqc
©2020 APQC. ALL RIGHTS RESERVED. 21
SHORT BREAK
We’ll be back at 12:00 PM CDT
Think Tank:
Knowledge Technology to Support Organizations in
Crisis