Reflections Saas Adoption - Melanie Sowerby and David Thornewill

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REFLECTIONSSAAS ADOPTION

CLASSIFICATIONThe contextReflections SaaS Adoption | HR Tech Paris | 27 October 20152011Existing bespoke Performance Management system on path to sunset then eRecruiting system then Learning Management SystemAdditional People Development requirements costly to develop in existing systemCompensation management requirement for Global Application & link to performance resultsDuplication of master data maintenance as no integration between ERPs and Global ApplicationsIntroduction of business unit charging for Global Applications

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CLASSIFICATIONThe missionReflections SaaS Adoption | HR Tech Paris | 27 October 2015

Implement an off-the-shelf solution:Replace legacy systemsMeet new business requirements Leverage the opportunity to: benefit from market best practice in performance management, recruitment & learningaddress data quality and integration issues

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CLASSIFICATION2015The statusReflections SaaS Adoption | HR Tech Paris | 27 October 2015AchievementsImplemented data hub for 400,000+ employeesLaunched Recruiting for 2,000 recruiters; 12k posted positions and 210k applicantsLaunched Learning for 400k users; 470k course bookings across 100k participantsSet up steady state Platform Management and Support organisations & processesLaunched 2015 Performance & Talent cycle for 4,000 executivesLaunched 2015 performance year end processes for+28,000 employees and executivesPlansTransition Performance & Talent from project to steady stateLaunch Performance Management for c.8,000 users in Germany populationDevelop + implement bespoke compensation solutionDetermine Performance & Talent roadmapContinue roadmap development and release management for Recruiting, Learning

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CLASSIFICATIONReflections (1/4)Reflections SaaS Adoption | HR Tech Paris | 27 October 2015ApproachCultureLower cost (but its more than the subscription)Data protectionBest practice adoptionFocus on configuration and not on technologyDemands a single data feedPerceived lock-in constraint

To SAAS or not to SAASData

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CLASSIFICATIONReflections (2/4)Reflections SaaS Adoption | HR Tech Paris | 27 October 2015ApproachCulture

User master data clean-up authentication & access rightsData structures and definitions to be explored and determined up front with vendor involvementProcess data requirements and data mappingOn-going data management responsibilities and organisation requirements

To SAAS or not to SAASData

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CLASSIFICATIONReflections (3/4)Reflections SaaS Adoption | HR Tech Paris | 27 October 2015To SAAS or not to SAASDataApproachCultureRequired a more agile, inclusive style of workingJointly define requirements through configuration workshops Opportunity to shift dialog from what isnt possible to solution optionsConfiguration workshops are a critical change management event more than only determining technical configurationDecision makers must be part of project team every day join configuration or really delegate authority

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CLASSIFICATIONReflections (4/4)Reflections SaaS Adoption | HR Tech Paris | 27 October 2015To SAAS or not to SAASDataApproachCultureDeep, rich and specific discussion with the business / key stakeholders about dimensions of change, degree of flexibility and governance scope / spanProcesses and standardsData clean-up and ongoing managementSupport model and helpdesk Charging modelHow to make the changes stick

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CLASSIFICATIONReflections (4/4)Reflections SaaS Adoption | HR Tech Paris | 27 October 2015To SAAS or not to SAASDataApproachCulture

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CLASSIFICATIONReflections (4/4)Reflections SaaS Adoption | HR Tech Paris | 27 October 2015To SAAS or not to SAASDataApproachCulture

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CLASSIFICATIONThe ripplesReflections SaaS Adoption | HR Tech Paris | 27 October 2015

Training

ConfigLaunchCommsProcess + dataVendor quarterly releases

Business roadmaps & requirements

Regular service and security reviews

Other regulatory or compliance requirements

change is constant

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CLASSIFICATIONThe key take-awaysReflections SaaS Adoption | HR Tech Paris | 27 October 2015SaaSChange Management

Consistent suite vs. heterogeneous BoB (best of breed per module)Interface & infrastructure considerations eliminatedConsistent look & feelRigorous data integrityStandardization pre-requisite or forced through a systemDetermine degree of acceptable change Work together - Project & BAU teams; HR & IT teamsThe project never ends - ongoing config, change, training + comms

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