November 2010

TalewindsDan and I have just come off a week of meetings with our senior staff at IGD in Toronto then on to meetings with the Regional’s from All-West Glass. Our discussions went pretty smoothly and all of us are still optimistic for the future of our group of companies. It is a true pleasure to work with such a great group of people.

Winter brings with it fl u season and I would just like to remind everyone that if they want a fl u shot the company will pay for it. We would much rather have productive healthy, happy work-ers so get that shot if you feel that it’s necessary.

I trust all stores are getting ready for their annual Christmas get together. As you know, we offer compensation for each employee along with their spouse for a social event like a party, dinner, dancing so make sure you get your manager to take advantage of this company ben-efi t and have some fun with your fellow co-workers. We always like to hear about what you did for your social event and I encourage you to submit photos and details for submission to Refl ections.

Laura Stanton, VPAWG Northern Industries Inc.

Do you keep losing your Remem-berance Day poppies? Try weaving the poppy through the fabric several times rather than just once. This can help anchor the poppy. Bending the tip of the pin works. Push an earring back or a pencil eraser into the end of the pin. The eraser works the best, and if you push it up far enough the poppy will hide it.

Wear your poppy on the left side over your heart and take 2 minutes at 11 A.M. to remember those who fought and gave their lives for our freedom. The Canadian Legion distributes around 18 million poppies a year across the country.

All-West Glass Terrace dontated some laminated safety glass to the Thornhill Fire Department’s antique truck that will be going on display.

Glass for ‘all’ spaces

AUTOMOTIVE TECH TIP

The best theme for your Christmas window display is one that relates to your products or services. A shoe store might choose a theme showing a group of elves getting new shoes; a fi replace and patio store might choose a theme related to Santa bringing gifts down the chimney. So what would a glass store do?

Just as in a painting or in a room, your Christmas window display needs one central object or feature that draws the eye in. Everything else is an accom-paniment that needs to harmonize with the focal point, not compete with it.

Remember that your Christmas window display is not just composed of objects but of light and space. A colored spot-light is a simple touch that can have a huge effect.

Finding a free-standing life-sized fi gure of Santa or any other Christmas-related character can be diffi cult. But there’s no such diffi culty with window painting; you can have anything you can imagine painted on your window.

With these tips in mind, get your imagi-nations started for this year’s decorat-ing contest. Full details will be outlined in next month’s Refl ections. If you don’t have a window to use (the reception area is fi ne).

This year, everyone is encouraged to go green, yes even you IGD! That means, do your best to create an environmentally friendly display with recycled materials and this year we would like to see ALL LOCATIONS participate in some way. This is an op-portunity to show how imaginative and creative you can be in your community, so please take advantage!

STAY SAFELockout Policy

Lockout procedures apply whenever maintenance or new construction needs to be done on a piece of machinery or equipment that could otherwise cause harm to an individual if the equipment or machinery wasn’t locked out. The safety risk could come from a potentially hazardous energy source such as electricity, com-pressed gas, hydraulics, mechanics or tension which could inadvertently release or move while being worked on.“Lockout” means the use of a lock or locks to render machinery or equipment in-operable or to isolate an energy source in accordance with a written procedure. Personal locks are sometimes assigned to individual employees so that each lock when applied is only operable by a key in that worker’s possession.Our company lockout policy is found in Section 7 of the OH&S Manual and follows the requirements found in WCB/Worksafe legislation. Every employee authorized to work on machinery or equipment must be familiar with this policy and the WCB/Worksafe regulations. If you are unsure about anything, please ask your supervisor for clarifi cation.

Reminder about Speeding Tickets

Remember that speeding tickets issued while driving a company vehicle will be the responsibility of the driver – the company will not pay them. There is new speeding legislation in BC that follows the lead of Ontario where excessive speed will result in a vehicle being impounded and license suspended. In BC, ICBC will also add a $320 “risky driver” premium to your insurance for three years.

Also, with Christmas just around the corner, please don’t drink & drive. Again, BC has introduced tough laws around drinking and driving that I’m sure most of us are aware of plus company policy is that no alcohol is to be consumed while driv-ing a company vehicle. As with speeding, the company will not be responsible for any charges related to violations of this policy. The law aside, we want everyone to have a safe and happy holiday season so think ahead and make arrange-ments to get home safely!

Karen Murray, Health and Safety Offi cer

Christmas DecoratingExtravaganza

Our tech Tip for this month is all about Customer Service.

When we do a rock chip repair or a windshield replacement, it is important for customers to know we really care about what we’re doing and how we really care for their vehicle. We should always vacuum the whole vehicle, clean all of the windows inside & out and wipe

down the dash/console/door panels with VLCD. Let them know you were there.

Make sure to clean the rear view mirror and side mirrors. Leave our company promotional items, AWG glass cleaner, air freshener and a garbage bag. With competition as strong as ever, we have to set ourselves apart. Customer service has been and will continue to be the difference.

Cam Leslie, Automotive Sales Manager

MILESTONES

Russell Dubois, AWG Northern DistributionCody Olson, IGD CoquitlamLarry Jones, IGD EdmontonBrian McCroary, All-West Glass Prince GeorgeChelsea Chilibeck, All-West Glass Prince GeorgeTina Ballard, All-West Glass WhitecourtRose McClanaghan, All-West Glass Slave LakeErnest Nandyal, AWG Northern IndustriesMichael Clarke, All-West Glass Grande PrairieGail Thompson, All-West Glass Burns LakeJesse Schaeffer, All-West Glass Prince Rupert

10 YEARSJohn Wiebe, All-West Northern Glass

Grande Prairie

Mark Steele 7 IGD TorontoSerena Colquhoun 9 AWG Windows & DoorsTodd Flontek 11 All-West Glass Slave LakeColton Harvey 11 All-West Glass Prince GeorgeAllan Fox 16 All-West Glass Prince GeorgeDenys Baldock 19 All-West Glass KitimatSara Tomlinson 20 AWG Northern Ind.Lily Vigue 20 AWG Northern DistributionAndrew Schaeffer 21 All-West Glass Prince RupertTrevin Ferens 22 IGD WinnipegJohn McCartney 25 AWG Northern DistributionJevon Guiseppi 25 IGD Coquitlam

PHOTOS BELOW: After a few long months of waiting for their awards to show up, we fi nally have photos of at least one of our 2009 IGD safety winners. Chris Lennox of IGD Prince George (left) receives his award from Manager, Darcy Legeard. We’re still waiting for photos of Billy Jenkins and Clinton Campbell of IGD Edmonton though. Hint! Hint!

All-West Glass Reader Board Slogan ideas:

Nov 1-11: “LEST WE FORGET”

After Nov 11 change to: “COME IN FOR YOUR ALL-WEST GLASS ROCKCHIP CARD”or some version of that depending on space on your sign.

Mary was having a tough day and had stretched herself out on the couch to do a bit of what she thought to be well-deserved complaining and self- pitying. She moaned to her mom and brother, “Nobody loves me ... the whole world hates me!”Her brother, busily occupied playing a game, hardly looked up at her and passed on this encouraging word: “That’s not true, Mary. Some people don’t even know you.”

In most offi ces, the photocopier is out of order every now and then. One copy repairman had answered question after question for the employees. Finally one day, he just smiled and handed them this sheet.The copier is out of order!Yes, we have called the service man.Yes, he will be in today.No, we cannot fi x it.No, we do not know how long it will take.No, we do not know what caused it.No, we do not know who broke it.No, we do not know what you are going to do now.

A guy goes to his Doctor. “Doc, I keep having these alternating recurring dreams. First I’m a teepee; then I’m a wigwam; then I’m a teepee; then I’m a wigwam. It’s driving me crazy. What’s wrong with me?” The doctor replies: “It’s very simple. You’re two tents.”

Terrace’s Manager Harold Braam has a unique way of communicating with his sister in Edmonton. He tells Refl ections, “I did a measure-up at my sister’s house several months back and Wade (Edmonton Sales) sold her the window reno job. When the installers started this week she sent me a little poem for fun .... I responded ..... she responded .....I responded. We had a bit of fun with it.”

What do you think? Do we have a budding poet on our hands?Harold’s Sister:well, the day has come,the day is now,the All-West menhave come into make a noiseoh those boysvery loudhope they’re proudhope they’re goodwhen they replaceevery window in the placeone is outi will not poutabout the messthey will dressup the placeit is not a racetake is slowhope the winds don’t blowbefore they’re donecould be funin the suncan hardly waitshould be fi rst rateafter allthey are All-West menHarold:hope all turns out good and wellafter going through some reno hellmay dust be scarceand work be greathope you really appreciatewindows that fi t good and tighthold back cold on a winters nightlet me knowhow things gowere they effi cient or were they slowstay in touch sister dearI’ll stand by and wait to hearHarold’s sister:second day is lots of fundoing casings on the runwatch those boyswith their toysround the edges goes the foamthere is no time for the phonepushing staplesto hold those casesstraight and neatcan’t be beatit will soon be donethen starts *my* fundusting and vacuumingwiping and polishingscrub and cleankeeps me looking leanwe are so gladthat we hadthe All-West boysand their toysspend some timeenjoy the rhymethank you brother dearlyfor the estimate clearlyshowed that is was timeto have new windows shineThanks to allwe had a ball

See page 6.

Ft Chipeywan (north east Alberta)The Fort Chip project we are doing is a new health care facility. It has a variety of dif-ferent materials, all clear anodized, includ-ing Kawneer 451T, 450, curtainwall system 1 (inside splay wall). There are also some Stanley bi-part automatic doors, and handi-cap door operators. On the feature tower there are 4 frames which are Kawneer 451T c/w 3’ round exterior aluminum medallions. Exterior glazing is comprised of low E and spandrel sealed units, the doors are 360 insulated (exterior) and 350 (interior). We shipped the materials up (including glass) in a 40’ sea can with most of the frames already fabricated and saved time on the jobsite by doing it like this.There was almost no damage from shipping as the boys packed it very well. Now we have to wait till the ice road goes back in to get our (green) sea can back for its next trip. Doug Sturm, All-West Glass Edmonton

Commercial Project

Our visit was excellent! We got a rock chip in our windshield while travelling from Fort McMurray to BC. So, I phoned the location in Slave Lake from east of there and asked if they had time to take care a rock chip, the secretary said yes, we drove straight to the location, they took our car straight in and 20 minutes later we were on the road again. Excellent service, friendly staff, clean store front, great price and to top it all off a discount card for this and future chain purchases! Thank you All West Glass! And thanks to the staff for a job well done! J. Plamondon

All-West Glass Slave Lake Testimonial

Don’t drink and build

SPARKLE

Mike Kuemmerle, Sales Rep, AWG Windows & DoorsWhat was your fi rst job ever? At the family owned European Sausage factory

If you could trade jobs with anyone else in the world, who would you trade jobs with? Why? I’d like to be on the show “Mythbusters” they get to do all the things I wasn’t allowed to do or got in trouble for doing when I was a teenager, like blowing things up, catapulting strange objects through the air, crashing cars and getting paid for it!

What is/was your favorite subject in school? Geography

What do you like to do for fun? Ski, Bike, Hike, fi shing and COOKING

What is the craziest gift you ever received from someone? What happens in Vegas stays in Vegas

If you could invite 5 famous people to your party and every single one of them would come, which 5 people would you have come to your party? Samuel L. Jackson, James Hetfi eld, Corb Lund, Jamie Oliver, George Carlin (if he was alive today)

What cartoon character best describes you? Brian, from Family Guy

If you could live anywhere in the world for a year, where would it be? Anywhere on the Mediterranean Sea where the food and people are awesome

If you could choose one of your personality traits to pass on to your children, what would it be? My awesomeness!

What would you attempt if you knew you could not fail? Ski from the summit of Mt. Robson

What is your favourite movie of all time and one that you can watch over and over again and quote lines from it? Pulp Fiction, The Ezekiel 25:17 speech, and pretty much the entire script.

If you were a contestant on Fear Factor, what would be the worst/scariest thing for you to do? To have to eat a large bowl of very large insects

Whats the worst/most embarassing CD/Album you’ve ever owned? Nelly Furtado

What would you do with a million dollars? I would build a nice custom home exactly how I would want everything….well exactly how my wife will want everything, pay for my children’s education, and travel a lot.

Which one song describes your life the best? Why? Jesus built my hotrod; by Ministry

Reflections is a monthly newsletter for employees

and friends of AWG Northern Industries. We welcome and encourage

your articles, photos, cartoons etc. However, we reserve the right to edit all submissions for space and

content.

Contact: Tonya GillardAWG Northern IndustriesPhone: 250-877-7619Fax: 250-877-7606

E-mail: reflections@

all-westglass.com

QUALITY CORNER

Send your answers to refl ections@all-westglass.com OR fax to 250-877-7606 or pop in your mail bags. The winner will be a blind draw of all the correct entries and will receive $25.00 for their staff fund.

LAST MONTH’S BRAINBUSTER

ANSWERSWhich of the four shapes comes next in this sequence? A,B,C or D?

Hey Ho! After a bit of a leave of absence, I am back at my desk. Thanks to Adam for pitch-hitting Refl ections last month. Guess that means I have to stop teasing him for a few weeks. Not! Also thanks to Arin and Laura for takin’ care of business.As I try to catch up on all the loose ends, just a reminder that Purdy’s orders are due on November 5th. Please use the order forms provided and if you are ordering multiple items, add the invoices up on your end please. Hopefully we’ll get a lot of bulk orders cause that means more free boxes of chocolates for us = fun prizes for you.Speaking of prizes, I have a massive 2010 edition of the Milepost to give away. If anyone you know is heading to Alaska on a road trip this book is a must. Retail cost is $30.00. Send me an e-mail if you’re interested and I’ll do a blind draw of all the entries and the winner will be announced here next month. So Halloween’s barely over and next comes the Christmas planning. Tent calendars have been ordered for 2011 and will be sent out to you as soon as we get them in. We have the usual promotional items on tap - no special orders this year, due in part to the low participation rate in the past few years. Please keep your Christmas giving within your allotted budgets (call me if you need a reminder of how much those are). Any purchases that you make locally for Christmas gifts MUST be copied to me for your budgets. In the past few years, many of you have been moving towards charitable giving instead of company gifts. This is always encouraged as it gives you a chance to give locally and make a difference in your community. As another option, please remember our corporate charity recipients:

Tonya GillardMarketing/Quality

Harold: Work is done ..home is snug

no more dust on the rugAll-West men have come and gone

only their memories linger onjob is doneall is right

nice new windows home is brightbring on coldbring on rain

don’t have to worry about solar gaintake the hitpay the bill

the windows will last untilyou’re old and gray

oh too late that happened yesterdaya note of thanks to the All-West men

no need to see them again

Answer: C. The shapes are the spaces between the digits in the numbers 27, 28, 29 and 30, therefore C is the correct an-swer, as it is the space between the digits in the number 31. The winner of last month’s puzzle is: All-West Glass Dawson Creek

#1.Rearrange the following letters to form a well-known proverb.

THINKER HITS OIL OTHERWISE

#2.Name fi ve musical instruments, all to be found in an orchestra, and all beginning with the letter T.

Continued from page 4.