Reference Desk Toolkit
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REFERENCE DESK TOOLKIT Kenley Neufeld
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Presentation given by Kenley Neufeld. The “Reference Desk Toolkit” is a moderated Discussion hosted by CARLDIG-South and Mt. San Antonio College Library on April 17, 2009. Co-panelists include Michelle Jacobs, UCLA, Amy Wallace, CSU Channel Islands and moderated by Elisa Slater, Loyola Marymount University.
Transcript of Reference Desk Toolkit
REFERENCE DESK TOOLKIT
Kenley Neufeld
Satisfying the Customer
My Criteria LibStats Meebo SMS Get Satisfaction
http://www.flickr.com/photos/lemoox/3444542040/
http://www.wired.com/techbiz/it/magazine/16-03/ff_free
http://www.flickr.com/photos/ms_seuss/258495820/
LibStats
http://code.google.com/p/libstats/
Santa Barbara City College LibStats
805-252-2448
Thank you
Kenley Neufeldhttp://kenleyneufeld.com
Santa Barbara City Collegehttp://library.sbcc.edu