Marian Ramos Eclevia, De La Salle University

Managing Today’s Learning Commons

Re-skilling Seminar for Information Professionals

#ChangeIsComing

introduction

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seminar’s objectives

Strengthen the personal

competencies of

librarian/information professionals

Enable librarians/information

professionals to effectively respond

to technological advancements

Reengineering Library Services 4 (source:iftf.org/futureworkskills)

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National Competency-Based Standards for

Librarians (NCBSL)

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innovation

drives

CHANGE

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change

requires

learning

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0 10 20 30 40

organizational culture

staff roles and skills

Services and programs offered

spaces for users and staff

work processes and operations

collection development, discovery,…

organizational structures

What needs to change most about

libraries in the future?

Source: Felix, E. (2015). The case for change: Rethinking library services, spaces, and

organizations. www.scholarworks.gvsu.edu/rethinkit/

transformation

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a process of profound and radical change

orients an organization in a new direction

takes it to an entirely different level of effectiveness

implies a basic change of character and little or no

resemblance with the past configuration or structure

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shift from product sales to

business partner

::media.gettyimages.com

formal meeting inside

the board room

informal conversation

in a coffee shop

(Felix, 2015) role transformation

today’s office design

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::amusingfun.com/wp-content/uploads/2015/11/modern-office-design-ideas.jpg

varied spaces, diverse interactions

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library application: learning spaces

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library application: learning spaces

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Design with service and operational considerations in

mind

Redesign with the character of the learning

we want to happen in the space

Hicks Undergraduate

Library Classroom

Renovation

Duration: 6 weeks

Cost: $65,000 (Stonebraker & Doan, 2015)

Research consultants

Project managers

Digital curators

Content creators

Data curator

Reference assistance

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library application: research partner

gateway to learning

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shift from transactional

pharmacy to healthcare

partner

(Felix, 2015)

offering transformation

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visible & accessible services

library application: 24/7 access

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library application: 24/7 access

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physical access virtual access

online help (UC Merced)

connecting digital & physical

experience (UX)

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experience transformation

(Felix, 2015)

better customer service

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top-ranked mobile tools

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library application: mobile app

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Smithsonian Institution

library application: mobile app

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Ottawa Public Library

Search for items and use geo-locator to find the closest location

Manage your account, renew items, place holds and view what you have checked out

Browse recent arrivals and read what others are saying

library application: QR code

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giving eBooks a physical presence

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expected outcomes

Increased usage of electronic

resources

Increased daily foot traffic

Increased awareness and

appreciation of the library as

learning, social and cultural

space

strategies

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methods or plans chosen to bring about a

desired future, such as achievement of a

goal or solution to a problem

Reengineering Library Services 29 source:doortraining.co.in

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create library products & services

on the basis of the requirements

and tastes of the clients and

prospects

source:doortraining.co.in

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seek to gain insight into the

problems, concerns and wants of

the potential clients before offering

their products

source:doortraining.co.in

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user research Focuses on understanding user behaviors,

needs, and motivations through

observation techniques, task analysis, etc.

Identify opportunities to support research,

scholarship, teaching, and learning

activities/experiences inside the library

(Felix, 2015; usability.gov/what-and-why/user-research.html)

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research tools & process

(Felix, 2015)

data mining

surveys workshops

interviews

focus group

journaling

sense-making

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service delivery scenarios

(Felix, 2015)

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collaborate to build partnership

(Felix, 2015; usability.gov/what-and-why/user-research.html)

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partnership model

(Felix, 2015)

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student partnership

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engage

to bring them back

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5 Es of experience

(Felix, 2015)

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get started planning your library!

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#WalangForever

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questions?

Photo credits: Google Image