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WHITE PAPERAPPLICATION SERVICES

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Fujitsu’s Application Services ............................. 02

Shared Services ................................................... 07

Defining the Right Solution ................................. 09

Next Generation Application Services ................ 12

Fujitsu and Government Working Together ........ 14

REDUCING COSTS, MAXIMISING VALUEProviding Application Services for GovernmentGovernment organisations and their boards face increasing pressure to deliver enhanced, connected and flexible services for staff and citizens whilst significantly reducing costs. Changing business goals, legislation and service quality expectations require increased responsiveness, new levels of agility, a greater degree of collaboration and a clearly demonstrated return on investment.

Our Application Services maximise the return on existing IT investments, capitalise on new technology, utilise shared service business models and manage the transition to new business solutions. We use our extensive knowledge of Government, a consulting-led approach and modern application lifecycle management to implement innovative and practical

solutions quickly, with minimal risk and taking into account the appropriate security considerations.

This paper describes the Application Services Fujitsu offers today, how they can be used to provide shared services and how we deliver them. We also give our view of how next generation Application Services will evolve during the next two to four years.”

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overnment organisations spend more than 40% of their IT budgets supporting and maintaining business

applications. Nonetheless, they are expected to do more with less, targeting a £3.2 billion a year or 20% savings as per the Operational Efficiency Programme Final Report1.

In addition:

• The current administration and opposition have indicated that cuts in public spending are required over the next several years to reduce budget deficits.

• The UK population is increasing and asking for more flexible services. This raises the need for exploiting legacy applications quickly and cost- effectively.

• In light of high-profile programmes that have overspent, Government organisations are under increasing pressure to demonstrate a clear return on investment.

Government organisations must therefore ensure they get the innovative solutions they need in the expected timeframe and cost. They are focused on mitigating contractual, financial and delivery risks by contracting for smaller and more defined solutions with third parties who share their values and ways of working.

Our portfolio of application services offerings include:

• Application Management/Outsourcing.

• Information Management.

• Enterprise Applications.

• Application Development and Integration.

• Software as a Service.

These offerings provide specific solutions to common issues that Government organisations face.

FUJITSU’S APPLICATION SERVICESFrom Application Outsourcing to Software-as-a-Service

G

1 By 2013-14 compared to 2007-08 spending.

Fig 1: Fujitsu Application Services Offerings


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APPLICATIONMANAGEMENT

APPLICATIONMODERNISATION

APPLICATIONMANAGEMENT

APPLICATIONMODERNISATION

TransformTransform ManageManage

TransitionTransition

InnovateInnovate

Help me optimise my Application Portfolio and provide a better service

at a lower cost

Help me to respond faster to business change

APPLICATION MANAGEMENT/OUTSOURCINGFujitsu’s Application Management/Outsourcing offering focuses on the transition, management, innovation and transformation of a Government organisation’s application portfolio with a commitment to creating additional business value whilst reducing overall costs. During an Application Outsourcing engagement, Fujitsu:

• Reduces the total cost of ownership of the application portfolio.

• Delivers continuous quality improvements.

• Improves the user experience and satisfaction.

• Ensures that application transformation is aligned with business objectives.

By continuously innovating and improving the application portfolio Fujitsu can achieve up to a 50% reduction in application support costs over three years. In addition, we aim to form a long-term relationship and use knowledge of the application portfolio and business needs to deliver new or improved services using existing investments.

Fujitsu’s Application Outsourcing Value Model (see Fig.3) is based on our ability to reduce costs in the management of the portfolio to free up budget that can be used on application transformation projects. The application transformation projects are aligned with the organisation’s changing business needs and are focused on delivering increased agility, service improvement and further reductions in total cost of ownership.

Fig 2: Application Outsourcing Lifecycle

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Specific Applications

ApplicationSupport

ApplicationManagement

CUST

OMER

VAL

UE

ApplicationOutsource

Suite of Applications

A Portfolio of Applications

Complete Application

Portfolio

Reinvest SavingsApplication transformation aligned with business objectives

Fig 3: Application Outsourcing Value Model

Fujitsu has exceptional experience, providing the credibility, capability and the capacity to ensure the effective transfer of staff under the Transfer of Undertakings (Protection of Employment) Regulations (‘TUPE’). Fujitsu’s experience spans the period that the TUPE regulations have been in force. Approximately 12,000 staff have transferred into the company over the past 20 years. The scale of these transfers has been from a single employee to 900 employees in a single transfer.

Fujitsu has provided an avenue for great opportunities for personal growth; several people within my team have already been presented with an opportunity to lend their skill and support to other Fujitsu business streams and training courses within the business have been introduced.

Barbara Boland, Operations Manager, Fujitsu Services, transferred from EDS at the Inland Revenue in the UK to Fujitsu in July 2004

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“Fujitsu and Transfer of Undertakings (Protection of Employment)


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INFORMATION MANAGEMENTThrough our Information Management offering, Fujitsu provides solutions that address the real information management pressure points Government organisations face:

• Case management to improve efficiency of the back office through automating key business processes.

• Business insight to improve customer experience through a better view of how organisational performance meets changing needs.

• Collaboration for improved business agility in rapidly changing times.

• Information risk management to help organisations secure their information and comply with regulation right across today’s highly complex enterprise environments.

• Content publishing solutions to manage complexity and help organisations create, approve, publish and manage information across multiple channels, from the web to paper.

These solutions are supported by a range of Information Management consultancy services focusing on information strategy, policy-based information management, business process optimisation, and information exploitation.

ENTERPRISE APPLICATIONSFujitsu’s Enterprise Application implementation services focus on helping Government organisations respond effectively to business changes through applying our knowledge of Government, business functions and market-leading packaged applications.

Fujitsu is an Oracle and SAP systems integrator and provides solutions for a variety of business functions, including human resources, finance, payroll, supply chain and customer relationship management. Over 1,000 clients voted Fujitsu the Public Sector Oracle partner of the year 2008. For over 15 years we have been working with Oracle to help Government grow high-performance organisations and we have a strong track record of successfully designing, building and deploying Oracle solutions to large-scale organisations.

Fujitsu is the largest UK Oracle Systems Integrator with over 2,300 Oracle applications and technology consultants around the globe and around 400 dedicated Oracle consultants in the UK and Ireland.

Fujitsu has strong capabilities across the whole of the Oracle product portfolio, including Oracle databases, Oracle e-Business Suite, Fusion Middleware, PeopleSoft, Siebel and JD Edwards. As well as implementations, we have managed service contracts covering around 250,000 users, where we deliver a full range of services from a fully managed service including first line customer support through to upgrades, patching and product support.

Our SAP offering exploits Fujitsu’s expertise in SAP, infrastructure optimisation, continuous improvement and Government’s business processes to provide consulting, implementation, optimised application solutions and application managed services. Our SAP practice provides innovative solutions that help Government organisations achieve their objectives faster, including tools and services to identify bottlenecks and assess upgrades and FlexFrame for SAP, our pre-integrated and highly efficient SAP infrastructure solution.

Government HistoryFujitsu has been powering Government for more than 40 years.

Fujitsu’s Government Business Division has the capability and capacity to deliver transformational solutions across the public sector. We are responsible for many of Government’s most critical systems and information, touching the lives of millions employees and citizens every day and enabling critical functions of Government at national, local, regional and devolved levels.


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APPLICATION DEVELOPMENT AND INTEGRATIONOur Application Development and Integration offering encompasses a wide range of capabilities to deliver custom application development projects and support other Application Services offerings. We focus on:

• Application development to implement bespoke line of business solutions or customise packaged applications. Our capabilities include key development platforms such as Microsoft .NET and Java (both Open Source and proprietary platforms, such as Oracle).

• Systems integration to integrate commercial-off-the-shelf (COTS) applications and infrastructure.

• Legacy migration and modernisation to redevelop, integrate or replace applications as required.

SOFTWARE AS A SERVICEFujitsu’s SaaS offering brings a deep understanding of clients’ business processes to help optimise their value whilst drawing on the additional benefits of working with new kinds of business applications that are priced according to demand. Because the SaaS software vendor manages the underlying infrastructure, Fujitsu’s SaaS team is free to focus on the real value-add of automating sophisticated business processes and rapidly executing a business change programme. Not only do clients benefit from focusing on business improvements rather than technology implementations, they also see results in days and weeks rather than months and years.

APPLYING FUJITSU’S APPLICATION SERVICES OFFERINGSFujitsu’s Application Services offerings are often applied in unison to ensure that a practical and innovative solution is delivered cost effectively and with minimal risk. For example, many Application Outsourcing contracts require Application Development and Integration work to modernise applications and reduce support and maintenance cost. In defining any Government solution, Fujitsu takes into account the appropriate security considerations to implement the solution at the appropriate protective markings.

The offerings all focus on building solutions that maximise the return on investment of existing IT investments and drive innovation through capitalising on new technology, business models and delivery approaches. The key to successfully applying these offerings is our understanding of Government needs.

PartnershipsFujitsu’s Application Services exploit a number of partnerships to provide best of breed software solutions, product knowledge and service to our clients. Our key partners include Oracle, Microsoft, EMC, Ivar Jacobson International, Salesforce.com, SAP and IBM. In addition, Fujitsu is recognised as having an excellent track record of working collaboratively with other service providers for the benefit of customers. We have partnered with these providers in both prime and subcontractor roles in arrangements that give the best possible outcomes for each customer.

Fujitsu UK and Ireland Application Services2,000+ professionals in UK and Ireland including:

• 1,000+ business critical applications managed.

• 500+ staff with VME skills.

• 200+ information management experts.

• 400+ system integration and development experts.

• Largest Oracle Practice in the UK.

• Global SAP partner with access to 2,000+ consultants.

• Access to 5,000 application professionals near-and off-shore.

• 120+ successful Software-as-a-Service implementations worldwide, including over 40 in the UK.

Fujitsu has a significant number of staff cleared to various levels of security vetting as this is critical to a successful partnership with Government.


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ReferencesFujitsu has provided a variety of Application Services to a large number of Government organisations, including the DVLA, FCO, DWP, Environment Agency and Ministry of Defence:

• Successfully transferring 18 major DVLA systems; 110 network connections; 300+ external links; 800 million images; and the live records relating to 39 million drivers and 30 million vehicles.

• Fujitsu developed and continues to provide third line support and end-to-end service management for the FCO’s intranet, which is used by around 16,000 staff at some 280 locations worldwide. The site is a key component of the FCO’s communication strategy and has received a number of industry awards. The services provided include forums, blogs, a directory of FCO staff and content management, supported by document templates and structured workflow. Access is provided from the FCO’s secure networks, the Government Secure Intranet (GSI) and internet with appropriate authorisation.

• The Department for Work and Pensions (DWP) Oracle e-Business Suite solution run by Fujitsu is the largest in Europe and one of the largest in the world (approximately 130,000 on payroll with over 70,000 using system on a single day).

• Fujitsu’s bespoke flood warning solution operates seamlessly with the Environment Agency’s National Flood Forecasting System to ensure that flood warnings can be issued extremely quickly and with assured reliability when required. Five million people in flood risk areas get faster warnings as a result, reducing flood damage. For example, in 2008, 44,000 people were evacuated during floods as a result of this partnership. The system was commended in parliament the following day.

• openJOP from Fujitsu enables MOD Commanders to tailor their views of the JOP(Joint Operational Picture) in real-time, in-theatre, allowing, military personnel to modify, easily and quickly, menus, picture layouts and information sets to present operational information for any situation in an unambiguous and easily understood way.


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he increased use of Shared Services continues to be a key focus for Government through the Treasury’s

Operational Efficiency Programme. Shared Services deliver on the goals of joined-up public services, improved communications between organisations and removal of duplicated work. Information can be shared, efficiency increased, and money spent in ways to benefit the public at large.

Cost savings are accrued through economies of scale because common services become economically viable for a number of customers, where they would have been prohibitive independently. Energy costs can fall drastically as the systems used to provide the services can be operated at a much higher level of utilisation, and hence the overall capacity required is reduced.

Fujitsu’s Application Services focus on providing Shared Services solutions for Central and Local Government as call-off services to Public Sector Flex or as part of independent initiatives to implement business solutions. This includes providing shared solutions for corporate functions, such as Human Resources, but extends to any business function shared by multiple Government organisations. For example, the Cambridgeshire and Northamptonshire county councils decided to implement a shared Enterprise Resource Planning (ERP) solution which includes finance, human resources, procurement and payment facilities.

Whilst the basic idea of any shared services solution is to reuse standard services wherever possible, individual departments need to be able to tailor the service they receive. Our Shared Services approach focuses on providing cost-effective and agile business solutions that meet the needs of the users. The emergence of Cloud Computing gives us additional flexibility to provide shared services as a variety of on-demand services. For example, a shared ERP solution could be provided as a Software as a Service solution or a dedicated hosted business application depending on what is appropriate for the Government organisations involved.

SHARED SERVICES

T CASE STUDYCounty councils share the loadCambridgeshire and Northamptonshire County Councils entered a ground-breaking tripartite partnership with Fujitsu to create a unique ERP shared service.

Based on the Oracle 11.i.10 e-Business Suite, the solution enables the councils to share the delivery of back office processes and transactional services across a range of key functions, including finance, human resources, online procurement and payment facilities.

The underlying infrastructure is owned, hosted and managed by Fujitsu, which also provides shared technological support and application development.

The benefits include:

• Improved customer experience: financial and staff resources can now be redirected to customer-facing operations and aligned more closely to the needs of citizens.

• Reduced costs: the councils expect to save a total over £3 million over two years through savings on IT costs, economies of scale in the delivery of services, and greater operational efficiency.

• Optimised productivity: the enhanced functionality and standardised processes have streamlined operations and replaced labour-intensive, paper-based processes.

• Enhanced decision-making: comprehensive and reliable management information is available to monitor and manage service performance and resource allocation.

• New revenue generation through the expansion of the service to include other public sector organisations, which will also increase the overall economies of scale.

With Fujitsu’s help we have proved that a shared services approach is not a myth. It can exist and does enable business change…it’s a win-win-win.

Paul Blantern, Corporate Director, Customer and Community Services, Northamptonshire County Council

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Fujitsu Delivers Shared Services using the Flex FrameworkTransformational Government places emphasis on improving the efficiency of corporate services and infrastructure to free up resources for front line service which will enhance services and choice for citizens. To help achieve this objective, the Cabinet Office has negotiated Public Sector Flex to provide information and communication technology (ICT) as a shared service across the public sector. The Cabinet Office has taken up the service itself and will also act as a purchasing authority for any other public sector organisations, a number of whom have already signed up, most recently HM Treasury. The highly scalable shared services are delivered by Fujitsu. The framework and associated commercial terms can be used by any UK public sector entity to contract with Fujitsu without the need for a costly procurement process.

Organisations benefit from a Core Shared Service intended to offer the best value for money ICT service available to the public sector, as well as a range of optional services. The Core Shared Service comprises a security accredited service delivering modern office productivity applications from a shared data centre facility, through a fully managed infrastructure. A variety of tools, such as Microsoft SharePoint, are used to increase the productivity of the service’s users and applications hosted as part of Public Sector Flex leverage Fujitsu’s Application Outsourcing approach. Users will have access to ITIL-compliant support through a shared service desk. John Suffolk, Government Chief Information Officer, says:

The new Cabinet Office ICT deal is win-win-win; for staff, for taxpayers and the environment.

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ujitsu uses its in-depth knowledge of Government and a consultancy-led approach to define the scope and

business needs for each of our service offering solutions in alignment with the appropriate enterprise architecture and business strategy considerations. Using this input, our solutions are implemented using our lean delivery methods and tools, providing a flexible delivery approach that can be adapted to specific governance processes and implementation styles.

UNDERSTANDING YOUR BUSINESSEmbarking on a transformation journey without full visibility of your as-is operations and processes (and hence an understanding of your change path) incurs significant business risk. Unfortunately, it is very difficult for most organisations to understand their as-is state for a number of reasons:

• Most operational staff don’t deal with the end-to-end process, they only deal with parts of it.

• They only experience a small number of the process instances.

• It’s easy to recall the rule but harder to capture all the exceptions.

• People are reluctant to provide information that might reflect negatively on them.

• Much of the process may be hidden in systems written many years ago by staff long gone.

Fujitsu has developed its Process Visualisation offering to help organisations overcome this challenge. Process Visualisation enables the reconstruction of current processes from application data stores, converting interaction data into valuable information - the “as it really is” insight. Using our consultants’ experience and Fujitsu’s BPM-e tool, we are able to go beyond the creation of current-process diagrams to uncover the real process issues and identify priorities, benefits and the most effective improvement path.Process Visualization is the first step in understanding how an application portfolio must be transformed to support an organisation in the long-term. Fujitsu uses its Application Value Assessment to define a vision for a sustainable application portfolio and governance process, using and complementing an understanding of the as-is and future state operations and processes.Large organisations are typically dependent on a correspondingly large number of applications to support their business processes. However, the cost and value of applications changes over their lifecycle.Increasingly, CIOs, CFOs and CTOs want to demonstrate that the budget spent on a particular application will have maximum impact on business goals. Fujitsu Application Value Assessment helps to:

• Rationalise and simplify your application portfolio.• Reduce overall cost of supporting the current

portfolio of applications and identify how total cost of ownership can be better managed.

• Redirect portfolio savings and resources to strategic business applications and new strategic initiatives that will support your business strategy.

• Create application portfolios to reflect alternative sourcing strategies.

• Establish a sustainable end-to-end process and governance structure that will ensure continued optimisation of the application portfolio, from the initial investment decision through to application decommissioning.

Application Value Assessment identifies and assesses key application information and provides the insight to maximise the business value of an application portfolio.The insight gained by understanding the current and future state operations, processes and the application portfolio provides key inputs to define the scope of an Application Outsourcing or Transformation programme.

DEFINING THE RIGHT SOLUTION

F

726_IT_asset_lifecycle_02

Development

High Potential Support

Maintenance

Refinement

Age

Valu

eCo

st

Re-alignment

Strategic Key Operational

Fig 4: The IT Asset Lifecycle


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DELIVERING SOLUTIONSApplication Services solutions are delivered within Fujitsu’s Solution Framework, which ensures the integration of business, service, application and infrastructure elements in solutions that meet the totality of our customers’ requirements and achieve the required business benefits.

Fujitsu’s Application Services are delivered using our Application Lifecycle Management (ALM) environment - Apt. Apt embodies the principles of a Lean approach to

the complete solution lifecycle from specification through delivery to subsequent support services.

A one-size-fits-all approach to methods and tooling is sub-optimal. Apt provides a Lean production environment for each customer project or service guided by customer needs and constraints.

726_lean_app_lifecycle_man

Enterprise Modelling

Requirements ManagementDesign / DevelopmentContinuous Integration& TestingVersion Control, CMQuality Control

MetricsConfiguration ManagementPractice ConfigurationTask Management

TRIOLE Templates, Wiki,Forums, Instant Messaging

Estimating, Planning& Reporting

Enterprise

Engineering

Support Tools

Collaboration & Knowledge

ManagementCommercial ProcessProject Management - Prince II - Product - Iterative Team

Management

Business Use CasesEnterprise

Use CasesArchitectureComponent

Engineering

TransitionService

Unified ProcessWaterfall

Lifecycle

Tools & TemplatesPractices

Customer

Guide theComposition

Composethe team

CompetenciesServiceManager Tester Analyst Architect Developer Project

Manager

Com

pose

the

tool

kit

Compose the w

ay of working

The Lean Service

Fig 5: Apt - Lean Application Lifecycle Management (ALM)


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Apt environments can be provided as robust shared services (SaaS) to reduce start-up time and costs for most projects or as private environments for security-sensitive projects or customer site installation.

Projects using Apt expect 15% to 30% development cost saving through higher productivity and shared infrastructure. The risk of overruns is significantly reduced for the following reasons:

• Requirements and solution scope are clearly bounded with an auditable relationship to cost and timescale.

• A clearer way of working for project teams to follow, facilitating delivery from multiple locations.

• Better management information through regular metrics of project status and progress (e.g. earned value) ensures that delivery issues are detected early.

• Clearly defined and governed transition into service and subsequent service provision.

Apt is regularly updated with additional methods and best practices from a range of sources including industry-standard approaches and vendor-specific methodologies.

We have discussed Apt with leading industry analysts and have received excellent feedback. Butler Group writes: “Butler Group is impressed with Apt as a comprehensive ALM system that combines automated tooling with excellent support for processes/methodologies…” A full report on Apt by Butler Group is available upon request.

ACCELERATING SOLUTION DELIVERYFujitsu’s consultancy-led approach and Application Lifecycle Management (ALM) solution are focused on implementing innovative and practical solutions quickly while mitigating risk. In line with Lean principles, Fujitsu continuously improves its knowledge, skills, methods and tools to deliver its services more efficiently:

• Repeated solution patterns are standardised and published as reusable assets as part of our industrialisation programme called TRIOLE.

• Our capability-oriented communities are focused on sharing best practice across the wider organisation.

• We invest in continuously building and evolving our capabilities through technology research and training.

Fujitsu’s focus on Lean principles continues to drive industrialisation of IT solutions.

TRIOLETRIOLE is Fujitsu’s process for the industrialisation of IT. It captures repeat requests by customers for components or solutions and tests the standardised assets produced in response. It also takes account of discontinuities in markets or technologies. TRIOLE covers the complete stack of infrastructure, applications, business process and of course service management where TRIOLE for Services adopts the global standard ITIL processes.

Lean PrinciplesLean is a philosophy derived from Toyota and their Toyota Production System (TPS) and provides the principles, practices, and tools to create “precise customer value” - that is, offering services with higher quality and fewer defects at a lower cost that meet customer requirements. While initially adopted by manufacturing companies from the early 1990s, Lean is now being applied to IT services and in particular the Application space.


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ur next generation Application Services will focus on further reducing the financial and delivery risks

of application solutions while speeding up, simplifying and reducing their implementation and support cost. We believe that this can be accomplished by a combination of new business models, technology innovation and delivery efficiency while keeping our Application Services offerings closely in line with your needs.

TECHNOLOGY INNOVATIONMany analysts anticipate that Cloud Computing will contribute significantly to achieving this during the next two to four years. Fujitsu is an active member in the CIO Council’s G-Cloud initiative to help Government realise its Cloud Computing vision.

Fujitsu believes that Cloud Services for Enterprises will encompass a range of on-demand services for infrastructure, application platforms, software and the workplace client (e.g. the virtualised desktop). Solutions become aggregations of services that are integrated with legacy functionality, delivered with end-to-end service management and hosted as appropriate: taking into account balancing issues like cost reduction and appropriate security.

Services will be picked from a catalogue when required with minimal time to deployed use after appropriate configuration and testing. For example, if a Government re-organisation creates a new agency or department, that department can go to the catalogue and buy “200 users of HR”.

The Cloud will manifest itself in different forms:

• External public Clouds, such as Google or Salesforce.com.

• Shared closed-wall trusted Clouds, such as the G-Cloud initiative. In Government, this type of cloud can host an appropriate catalogue of services through mechanisms like a Government ‘App Store’.

• Internal Clouds to optimise use of resources, such as a Cloud for a large government department.

Fujitsu’s Application Services will use Cloud Computing to provide Government organisations with access to the solutions they need using the most appropriate service and cost models.

The benefits of on-demand services are significant:

• Only pay for what you use - an operational expense with minimal capital investment.

• Greater flexibility and agility in delivering solutions - minimising time to value.

• Take complexity and risk out of your organisation - buy the service and allow the provider to manage its delivery.

NEXT GENERATION APPLICATION SERVICES

O

726_cloud_computing

Workplace as a Service

Software as a Service

PublicExternal Cloud

TraditionalData Centre

PrivateInternal Cloud

PrivateTrusted Cloud

Enterprise Applications

Legacy

ServiceM

anagement

Appl

icat

ion

Serv

ices

Offe

rings

Platform as a Service

Infrastructure as a Service

Fig 6: On Demand Services and “Cloud Computing”


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Many organisations do have legitimate concerns especially around security, integration and clarity on total cost of ownership. Our knowledge of Government and consultancy-led approach will ensure that we identify the most appropriate way to deliver application solutions for a particular need.

Central Government Organisations, Local Authorities and other Government organisations may have different journeys to adopting on-demand services. Some may most easily get benefits from transforming their traditional data centre hosted infrastructure and migrating their legacy applications to the new on-demand infrastructure, while others may choose to transform the desktop to a virtualised workplace or exploit externally provided software services.

Whilst we believe that Cloud Computing will have a significant impact on the IT industry going forward, Fujitsu expects that Government will also benefit from several other technology trends during the next several years. We are continuously exploring how new and emerging technology trends such as social networking and Open Source can help Government achieve its transformational goals. For example, Government issued its action plan for Open Source, Open Standards and Re-use. Fujitsu will use the action plan and its experience to help Government make the appropriate choices between Open Source, Commercial products and custom solutions and achieve the benefits of increased Open Source use.

DELIVERY EFFICIENCYOur focus on industrialising our services has also shaped our implementation of our global blended delivery model for both application development and support services. With our near-shore capabilities in Northern Ireland and Europe and off-shore centres worldwide we are able to deliver complex services from the most appropriate location both from a security and cost perspective.

We believe appropriate use of blended delivery will be increasingly relevant for government. We will work with Government to determine the most appropriate, efficient and cost-effective mix of service delivery from the pre-sales through the bidding and transition stages of each engagement, taking into account Government’s security needs and supporting UK economic interests.

YOUR NEEDS AND OUR OFFERINGSTechnology innovation and delivery efficiency will only help Government organisations if Fujitsu continues to build and utilise its knowledge of Government to apply these innovations. Fujitsu has formed an Applications Portfolio Offerings Board to focus on continuously aligning our offerings with Government needs, using both industry and internal trends as well as our experience in working with Government day-to-day to drive improved service delivery and innovation.

In addition to continuously aligning its offerings, Fujitsu participates in several Government forums to contribute both its Government experience and innovations to Government’s strategic IT initiatives.

These forums include:

• The CTO council.

• The Public Sector Network as part of the CIO council.

• Data Centre, G-Cloud and ‘App Store’ forums.

• Intellect hosted concept viability workshops.

726_global_blended_delivery

On-s

horeNear-shore

Off-shore

FujitsuGovernance

Public SectorCustomers

Fig 7: Global Blended Delivery

ASK FUJITSUAsk Fujitsu Ref: 3124 Contact us on +44 (0) 870 242 7998Email: [email protected] Web: uk.fujitsu.com

© Copyright Fujitsu Services Limited 2009. All rights reserved. No part of this document may be reproduced, stored or transmitted in any form without prior written permission of Fujitsu Services Ltd.Created Sept 2009. Fujitsu Services endeavours to ensure that the information in this document is correct and fairly stated, but does not accept liability for any errors or omissions.


FUJITSU AND GOVERNMENT WORKING TOGETHER

ujitsu has been powering Government for more than 40 years. Our services enable critical functions of

Government at national, local, regional and devolved levels, touching the lives of millions of citizens and employees every day. We see ourselves as partners in the public service, proud of our record and determined to contribute wherever we can to the evolution of the very best services for the whole community.

We have worked with customers throughout the public sector to transform their business processes using our application solutions. We appreciate the drivers and constraints in Government, and continue to learn from the long-term relationships we have built.

We understand the technology, but more importantly we know how to get the best from the technology.

Fujitsu’s Application Services are designed to use this knowledge to maximise the return on investment of existing IT investments, capitalise on new IT solutions and delivery approaches and manage the transition from existing to new solutions. We have defined our consulting-led approach and application lifecycle management solution to implement innovative and practical solutions quickly while minimising contractual, financial and delivery risks.

We expect that technology developments such as Cloud Computing will have a significant impact on how Application Services will be delivered in government during the next two to four years. We see these developments as opportunities to help enable Government transformation and will continue to drive practical innovation into our application solutions.

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mailto:[email protected]

http://uk.fujitsu.com

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