Reduce IT Operational Costs With Lenovo Managed...

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Lenovo™ Managed Services are part of a comprehensive portfolio that supports the entire lifecycle of your Data Center. For more information on this, or other service offerings, please visit: www.lenovo.com/warranty/US or call: 1-855-253-6686. Key Benefits Reduce IT and Operating Costs - by augmenting your IT staff and reducing your total cost in supporting hardware and software. Improve operational efficiency – by leveraging Lenovo support, you can receive a single point of contact that allows your IT staff to focus on other priorities. Provide faster problem resolution– by leveraging 24 x7 remote support monitoring, alerting, and automated issue resolution. Reduce risk - with continuous system monitoring and problem resolution for both hardware and software 24x7 remote monitoring, alerting, and automated issue resolution Capacity planning and performance management Full coordination of hardware and software resources & E2E support IT Management outsourcing to a team of experts Lenovo Services: Managed Service Reduce IT Support and Operational Costs With Lenovo Managed Services Managed Services increases operating efficiency through continuous system monitoring, health checks and end-to-end problem resolution of your infrastructure hardware & software stack. Available on: HPC, Hyperconverged, SAP BWA/HANA

Transcript of Reduce IT Operational Costs With Lenovo Managed...

Page 1: Reduce IT Operational Costs With Lenovo Managed …isby.s3.amazonaws.com/.../docs/Managed-Services-Brochure.pdfLenovo Managed Services allows you to hand off your IT management duties

Lenovo™ Managed Services are part of a comprehensive portfolio that supports the entire lifecycle of your Data Center. For more information on this, or other service offerings, please visit: www.lenovo.com/warranty/US or call: 1-855-253-6686.

Key Benefits

Reduce IT and Operating Costs - by augmenting your IT staff and reducing your total cost in supporting hardware and software.

Improve operational efficiency – by leveraging Lenovo support, you can receive a single point of contact that allows your IT staff to focus on other priorities.

Provide faster problem resolution– by leveraging 24 x7 remote support monitoring, alerting, and automated issue resolution.

Reduce risk - with continuous system monitoring and problem resolution for both hardware and software

• 24x7 remote monitoring, alerting, and automated issue resolution• Capacity planning and performance management• Full coordination of hardware and software resources & E2E support• IT Management outsourcing to a team of experts

Lenovo Services: Managed Service

Reduce IT Support and Operational Costs With Lenovo Managed ServicesManaged Services increases operating efficiency through continuous system monitoring, health checks and end-to-end problem resolution of your infrastructure hardware & software stack.

Available on:HPC, Hyperconverged, SAP BWA/HANA

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Warranty Upgrade

- Allows you to vary the response time and level of service of your initial base warranty.

- Can only be purchased before base warranty expires.

- Coverage duration starts from the system's base warranty start date

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Lenovo Services: Managed Services

Enhance Workforce Productivity and Gain the Flexibility You Need To Drive Innovation and Enhance Business ResultsPROACTIVE IT MANAGEMENTLenovo provides Managed Services for SAP HANA /SAP BWA, HX and HPC environments. This service enable you to improve IT efficiency and optimize data center resources with rapid access to world-class technical expertise, tools, and best-practice industry processes. Experienced Lenovo experts perform ongoing management and maintenance of your IT infrastructure to help ensure optimal performance and reliability.

CONTINUOUS MONITORINGLenovo Managed Services includes 24x7 remote monitoring, alerting, and full issue management. Detailed monitoring enables capacity planning and performance management, helping to ensure smooth operation of your data center servers and trouble-free operation of your business processes. Should a technical issue arise, the Lenovo automated alert and support notification system will open a service ticket and transfer diagnostics to the Lenovo control center to resolve the issues rapidly.

CONTROL CENTER SUPPORTLenovo control centers provide end-to-end support and full resolution of all hardware and software issues. Our proactive approach to monitoring and managing your IT environment helps ensure optimal value and performance of your technology investments.

TEAM OF EXPERTSLenovo Managed Services allows you to hand off your IT management duties to a team of experts with in-depth knowledge of enterprise IT environments in a wide range of industries. You can maximize the value and performance of your technology investments while also freeing up valuable in-house staff resources to focus on core business priorities

Lenovo® Service Portfolio

Lenovo™ offers a comprehensive portfolio of services that support the full lifecycle of your Lenovo IT assets. At every stage of planning, fullfillment, deployment, support, optimization and end of life we offer the expertise and services you need to more accurately budget for IT expenses, deliver better service-level agreements, and generate greater end-user satisfaction. Let Lenovo Services’ unique offerings and expertise help you get the most out of your technology investment.