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Reduce Distribution & Support Costs with Electronic Software Delivery (ESD)
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Transcript of Reduce Distribution & Support Costs with Electronic Software Delivery (ESD)
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 1
Reduce Distribution & Support Costs with
Electronic Software Delivery (ESD)
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 2
Costs & Customer Satisfaction
• Electronic Distribution
• Immediate Fulfillment
• Revenue Recognition
Complexity & Frustration
• Manual
• Confusing
• Error-Prone
Op
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Reduce Distribution & Support Costs with
Entitlement-Driven Software Download
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 3
Challenge Details
Managed Directories
• Manual
• Complicated
• Error-Prone
Open Access
• Confusing
• Frustrating
• Error-Prone
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 4
Flexera Software’s Solution
Entitlement
Entitlement-Based Portal Login
Software Download
Flexera
Software
Electronic
Software
Download
Capability Order Entry
ERP/
CRM
End Customer
Order Notification email
Initial Order
Update
Notification Entitlement-Based Portal Login
Software / Update Download
Flexera
Software
Electronic
Software
Download
Capability
ERP/
CRM
End Customer
Software Update
Product Mgmt
Update Notification email
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 5
Why Flexera Software?
• People:
– Industry Leading
Expertise
• Process:
– Reliable Success
Framework
• Technology:
– Configurable Electronic
Licensing & IT System
– Standards-Based
Integration
IT Business Systems
Business Processes
Electronic Licensing
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 6
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 7
Reduce Costs with Entitlement-Driven Software Delivery Demo Flow
• Setup: – “Let’s assume that you are Software company ABC Corp. You have sold
your products to 1,000 customers and typically have 2 major software
releases, 4 point releases and several patch releases per year.
– You will need to notify and provide timely access to the software and
updates to only those customers who are active on their maintenance
contracts.
– Let’s see how this process can be managed with Flexera Software’s
Entitlement Management system ….
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 9
Order Notification Email
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 10
Sample Home Page
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 11
Product Listing
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 12
File Download & Details
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 13
Download Log
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 14
Order Detail with File Downloads
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 15
Update Notification Email
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 16
Update Available – On Maintenance
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 17
Update not available without current Maintenance
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 18
Reporter Example
Customer does not have access to the Product A update as
maintenance had expired prior to the release.
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 19
Reduce Costs with Entitlement-Driven Software Delivery
• Recap:
– Physical delivery adds a significant cost and unnecessary time delay in
getting your customers their entitled software. Also, basic ftp sites are
cumbersome to manage on a per-customer basis and do not lend
themselves well to providing a high degree of customer satisfaction as
they are not designed to provide this functionality.
– Flexera addresses this by providing a system which allows intuitive,
immediate access to entitled software as well as an effective means to
notify and provide immediate access to software updates.
• Demo Summary
– We showed the demonstration where users have access only to
software and updates to which they are entitled through a clean, intuitive
easy to use interface.
© 2013 Flexera Software LLC. All rights reserved. | Company Confidential 20