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Transcript of Redefining the M7 and NE Illinois Workforce:
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Redefning the M7 and
NE Illinois Workorce:A comprehensive analysis o occupational competencies
September
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ExECuTIvE SuMMARy
1
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d , w d 44 x-dg d N A Id CS (NAICS) gd g d. T w gd wg d
g: P, P, Id M, E S, F, B S, C S- (G P), O C S, d K-12 Ed. C, g g d d jd g jb gw x .
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T 15 d :
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Sk: Lg Sg, A Lg, A Lg, Q C d A, Eq S
Ab: O C, O Ex, Vz, Pb S, I Odg
T 15 :
Kwdg: C d P S, C, Eg Lgg, M, C d E
Sk: A Lg, Mg, Rdg C, S O, A Lg
Ab: O C, O Ex, W C, Dd Rg, W Ex
A d w dd b d d . T
b M, Eg Lgg, A Lg, A Lg, O C dO Ex. T bdk KSA wk g d . T d b dd d wk d gd .
B g b d g d , w bg d dddg w d . I Id Ag, gd w ; g d wd g k k. I d wd, w d k w d d- . C w g d ; , b -
Executive Summary
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ExECuTIvE SuMMARy
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Funding & Disclaimers:
This wororce soltio was ded b a grat awarded der Wororce Ioatio i Regioal Ecoomic Deelopmet WIRED as implemeted b the u.S. Departmet o Labors Emplomet ad Traiig Admiistratio. The
soltio was created b the gratee ad does ot ecessaril reect the ocial positio o the u.S. Departmet o
Labor. The Departmet o Labor maes o garatees, warraties, or assraces o a id, epress or implied, with
respect to sch iormatio, icldig a iormatio o lied sites ad icldig, bt ot limited to, accrac
o the iormatio or its completeess, timeliess, seless, adeqac, cotied aailabilit, or owership. This
soltio is coprighted b the istittio that created it. Iteral se b a orgaizatio ad/or persoal se b a
idiidal or ocommercial prposes is permissible. All other ses reqire the prior athorizatio o the copright
ower.
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Glossary of TermsNAICS: N A Id C S. T dd d x d b d d g.
SOC: Sdd O C. T d b d d g.
O*NET SOC: A x SOC g b dg kwdg, k, d b qd wk x jb d.
Competency(ies): S g kwdg, b, d dd d d . T 120 bk d b-d, d-g kwdg, k, d b, KSA. E g d wk g.
Knowledge: A b-d O*NE 33 d gzd d .
Skills: A b-d O*NE 35 d dd g.
Abilities: A b-d O*NE 52 d dg b .
Note: T KSA d d ddb. F dd d d w KSA b Adx B.
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InTRODuCTIOn
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Introduction
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k wk, b d d x w -b .
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I d, EMSI d j I-O d Rg ( ) dk w dd g. N dd w d d w g d d dd wk, b w xd b wk w xg wk.
T xd wk Rg Wk A (RWA), w d b xg b d w g w g. T g j b Mwk 7 g g g g d, d, wk d, d b .
T w d bg b xg kwdg, k, d b (KSA) qd k - w g wk. T KSA dd d gd d d KSA d w . T g dd b g wk .
d, w jb w . Hw, dg kwdg, k, d b dd jb b g kd dd d b .1 T d d qd b bd d , dg, wk x. I gg - jb g g -qd dd. F x, C A dd g dd w b dg b dd w dg. w, ddw dg g kwdg, k d b (d wk).
1 The ederal goermet ad some state goermets hae ow beg to iqire abot specic competecies rom job applicats.
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InTRODuCTIOn
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Fdg g bw KSA d dd KSA k b . F, w wk KSA. Sd, KSA . Td, b kg wg q g . A , dd wk df dgg d dg d g KSAddd b .
T dg d . T j dd b w: 1) d d-d ; 2) d -dd wk b d d d wk d ; d 3) d w g jb - w w b wk qk d .
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Background
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I M 2009, RWA d w E Mdg S I. (EMSI) d d d g g bd d d . T dzd d d gd Wk I d Rg E D(WIRED) g U.S. D Lb. T d k d d d wk d b RWA d C Sd k F. Tg g d d d- d, w g , d k d d ddg -dd g.
ContentsT dd z k dg . I k
d d, dg dd. Td b dd kg g d w dd .
T d dg k KSA g 26 w wk : d- d . F g w dd kwdg g, k g, d b g. b d g ddg dd w.
I , Mdg Ow, w d d w d, w KSA d w w d d, d w KSA . T d ,R R, w w g b d, z d bw d- d , d w dbk x d ,
d k d d, , d wk d . T d- , bd I d A, x w b d d kgd d b.
Ad E-M xb w d d g d bq .
2 Competec Std Report: Qic Hit, Regioal Wororce Alliace, Ma 22, 2009.
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Methodology OverviewSelecting the Right Industries and Occupations
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d d gdg g d. Id dd d g d w g, w d ddg k w d. O d w g , b d d d d. W g xd bw d-d d -d , dd g . Add w k d d b d. Md d jb g d d-d dg, d d dbk dd dg d. O d g d d. F x, wgd g d g dd g 2002. Fg a w wg d g dd. I 2008, b 60 g jb d gg. I , d -bd w d g w-wg d w xd d wg .
Fiure a - Real Wae Chanes rom 2002-2008 y Occupational Sector
-$7.00 -$6.00 -$5.00 -$4.00 -$3.00 -$2.00 -$1.00 $0.00 $1.00 $2.00 $3.
Management
Healthcare Practitioner and Technical
Protective Service
Life Physical and Social Science
Education Training and Library
Arts Design Entertainment Sports and Media
Community and Social Services
Business and Financial
Construction and Extraction
Architecture and Engineering
Computer and Mathematical
Total
Installation Maintenance and Repair
Office and Administrative Supp ort
Sales and Related
Personal Care and Service
Transportation and Material Moving
Healthcare Support
Building and Grounds Cleaning and Maintenance
Production
Farming, Fishing & Forestry
Food Preparation and Serving Related
Legal
OccupationalCategories
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7
T d-d d (2001-Fb 2009) d jd d (2009-2019) d d . H dd g d d d d, dj dd gd b dg dd d bq, dd.
T d g dd w b 1, g w jd 2009-2019 jb g d g
d g wk. Dd d g (NAICS d) d (SOC d) b d Adx A. k w, d g g d d g jb gw x .
Table 1: Targeted Industry Groups
Industry Group 2001 Jobs 2009 Jobs 2019 Jobs2009-19Change
% Change2009-19
Annual EPW
Pharmaceutical 16,536 14,979 16,487 1,508 10% $ 164,913
Plastics 14,484 14,805 16,771 1,966 13% $ 64,618
Industrial Machinery 6,646 9,162 11,209 2,047 22% $ 82,125
Electronic Systems 12,103 12,873 16,065 3,192 25% $ 90,537
Finance 22,944 24,871 26,303 3,424 16% $ 64,599
Business Services 34,653 56,584 68,616 16,389 41% $ 87,307
Consumer Services (GreenPotential)
29,924 33,495 39,517 6,022 18% $ 26,660
Other Consumer Services 19,518 27,258 34,762 7,504 28% $ 23,040
K-12 Education 10,291 12,843 14,647 1,804 14% $ 26,492
Total 167,099 187,057 230,913 43,856 23% $ 64,691
F d d , g b d g67 w dd.3F , k d g -d w d d d. A 26 k w d d d b 2. g b dg b d Ad E-M
3 A complete list o target occpatios b idstr grop ca be od i Appedi A.
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Table 2: Targeted Occupations
SOC Code Description2001
Jobs2009
Jobs2019
JobsChange
New& Rep.
JobsEducation Level
Production Occupations
17-2141 Mechanical engineers 4,072 3,560 3,577 17 789 Bachelor's degree
41-4011Sales representatives, wholesale andmanuacturing, technical and scienticproducts
8,221 8,527 9,091 564 2,446Moderate-term on-the-job training
41-4012Sales representatives, wholesale andmanuacturing, except technical andscientic products
23,320 22,438 22,613 175 5,127Moderate-term on-the-job training
51-1011First-line supervisors/managers o pro-duction and operating workers
12,103 10,148 9,912 (236) 1,952Work experience in arelated eld
49-9042 Maintenance and repair workers, general 13,904 14,340 15,471 1,131 1,484Moderate-term on-
the-job training
51-2092 Team assemblers 22,680 19,884 20,233 349 4,480Moderate-term on-the-job training
51-4011Computer-controlled machine tooloperators, metal and plastic
5,407 4,906 5,175 269 1,001Moderate-term on-the-job training
51-4041 Machinists 11,594 10,259 10,362 103 2,010Long-term on-the-jobtraining
51-4121 Welders, cutters, solderers, and brazers 5,617 5,194 5,417 223 1,323Long-term on-the-jobtraining
51-9061 Inspectors, testers, sorters, samplers, andweighers
15,033 9,438 8,804 (634) 1,429 Moderate-term on-the-job training
51-9111Packaging and lling machine operatorsand tenders
5,400 4,595 4,377 (218) 885Short-term on-the-jobtraining
53-7051 Industrial truck and tractor operators 8,464 6,918 6,631 (287) 1,598Short-term on-the-jobtraining
53-7064 Packers and packagers, hand 13,884 11,297 9,990 (1,307) 1,475Short-term on-the-jobtraining
Service Occupations
11-3031 Financial managers 6,409 5,939 6,507 568 1,432Degree plus workexperience
25-2021Elementary school teachers, except spe-cial education
17,664 17,576 19,143 1,567 5,404 Bachelor's degree
25-2031Secondary school teachers, except specialand vocational education
10,004 10,598 10,730 132 3,288 Bachelor's degree
25-9041 Teacher assistants 11,503 13,304 14,283 979 3,146Short-term on-the-jobtraining
Total 330,917 323,395 344,721 21,326 85,161
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Table 2: Targeted Occupations
SOC Code Description2001
Jobs2009
Jobs2019
JobsChange
New& Rep.
JobsEducation Level
31-1011 Home health aides 7,322 8,942 11,740 2,798 3,598 Short-term on-the-jobtraining
37-2011Janitors and cleaners, except maids andhousekeeping cleaners
25,044 25,463 27,519 2,056 6,931Short-term on-the-jobtraining
37-3011Landscaping and groundskeepingworkers
12,378 15,147 18,367 3,220 5,219Short-term on-the-jobtraining
39-9021 Personal and home care aides 6,365 8,864 10,829 1,965 3,467Short-term on-the-jobtraining
43-1011First-line supervisors/managers o oceand administrative support workers
13,564 12,917 13,139 222 2,888Work experience in arelated eld
43-3031Bookkeeping, accounting, and auditingclerks
20,011 21,826 23,644 1,818 5,233Moderate-term on-the-job training
43-4051 Customer service representatives 26,460 25,452 30,014 4,562 11,649Moderate-term on-the-job training
43-6011Executive secretaries and administrativeassistants
17,029 19,312 21,406 2,094 5,169Moderate-term on-the-job training
Total 330,917 323,395 344,721 21,326 85,161
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A d k d g d d b d ddd
: C R P D. F dd dd d d dd, Adx B. Adx C d bk g . F dd d g d g , Ad E-M.
Media Coverage and Current Occupation Demand
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wk d.
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4 Please ote that the occpatio emplomet data i Table 2 is reported or all idstries i the regio ad ot jst the ocs idstries. Theprojected chage or these occpatios withi the ocs idstries will ot ecessaril match the projected oerall chage. I other words, there are someoccpatios that are decliig oerall bt are projected to add worers withi the ocs idstries ad liewise there are some occpatios that are pro
jected to add emplomet oerall bt are projected to loose worers withi the ocs idstries.
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. A d Mw: Mwk-A Hg Pk U d d xd dd d wg: , , d d b .
Using O*NET to Determine Competencies
I 1998, U.S. D Lb E d g Ad d O I-
Nwk, O*NE, w q qd b . T O*NE db: kwdg, k, d b (KSA). T g kwdg - 33 b-g, w gzd d 5 bd w b d dd d . F , kwdg g d Egg, Mg, d Gg. T g k 35 b-g, w dd g, dg b k, k, d - k. F , k g Rdg C, A Lg,d Q C A. T g b 52 b-g, w dgb . O b-dg w b g, EMSI zd gb d b d b b b g b b b. F , b g d Vz, DdRg, d k Sg.
T g zg O*NE d d k dd g wk Mwk S (M7) d N I g. T 120 KSA , w b wd Adx B.
Setting the Stage for Competency Analysis
UnderstandingKSAs
Uddg KSA d dbg b df. xd , Fb-g dg g d RWA Qk H :
T b (d q) wd g g, g g, - , b j d . Sk wd b w g j, w j d w Fb. Kwdg wd d g dg Fb , d bg bk /w/ wd. Cbg KSA g ww k.6
T KSA d . S x g, d x j w g; b wk d j g bd kwdg,k, d b d. O*NE b- dg b . A w d 25 bd B. T w bw 25 d 49 dd Id, d w b 50 g b Add.7 A-
dx C d bk d KSA . T dbd O*NE (://..g/) .
A g ddg KSA b wg KSA gd wd g d , k , . M , w
5 http://www.oetceter.org/cotet.html6 Competec Std Report: Qic Hit, Regioal Wororce Alliace, Ma 22, 2009.7 It shold be oted that the criteria or measrig competecies are ot aled eqall across all kSAs. Most occpatios hae higher abilitscores tha owledge or sill scores. It is sae to mae comparisos withi each competec categor, e.g., comparig a owledge score to aotherowledge score bt oe shold ot compare ales betwee owledge, sills, ad abilities e.g., comparig a owledge score to a abilit score.
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, gd w w d. I , g b w . Idg b b g b d w d d d- d. I j, EMSI d b dx d O*NE d d w . I , b d, b . F, df gz d g
g b. E q dd k d, x, d -. Hw, , EMSI b dx b d w . F , g b w w. Tg d d, KSA b, d-g g k kwdg, g k, d b g. T b dx d d dd d d Adx D. F dd w d , dg d g g w d g b d Ad E-M.
T O*NE d EMSI b dx d d d KSA. T g bd w w dd k b k d kw w d d d g, w bg w KSA d d g .
W d, d w g wk b b d d d gb .
Assessing Competencies
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WkK jb k -wd k , w LgR, I., g , d, d d g- k qd b .8
MakingtheKSAAnalysisUsable
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. Pd d, w d.I k w g d KSA . T , -, kwdg g, k, d b b w g.
T KSA g b d w w . T g d d wg d x g
8 http://www.learigresorces.com/
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w d . F, d dd d dg (dd b KSA) wd b qd k w .
T x dd g . E dd , b d KSA b d b w 1,000 b. A , b dd
, b b d b q.
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RESEARCH RESuLTS
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Research Results
Interpreting the Graphs
I , EMSI g d KSA d g b d dd-b. T g w wkg w O*NE d b g dd d d d gg d zg. P kg d b w dd b wg 15KSA dbd Mkg KSA A Ub .
A dd d w d b 15
d d g. F , w dd g d dd d-. A dd d b, d, d d g . W wkgw O*NE , b dd g dd g. T, g g , dg , g w w d . B -g dd d g w g , w w b d w w d , w d -. W w b d w wd db , w d zd . I wd xd d bd j g , kg xb O*NE . T w dd bd g bkgd ddg d .
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g, wd x ; wk , d .
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RESEARCH RESuLTS
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T d d kwdg , b zd, d wd zd g. B xg g 15 w x d d x d g. F x, w dd . T b-dd d bd - dd b. T g-dd d. A -
bd g dd 50 g dd dd.
A dg d d w bw .F Fg 1.2, d wd d g 15 -, b g wd b w g. M g k d wd, b g wd d b d g d kwdg , d d g, d . S b wxg d g . O w gz w wg w (Fg ):
Fiure : Potential career pathay lo chart
KeyKSAsforProductionOccupations
R d w KSA -g :
Knowledge:Mechanical,Production&Processing,Mathematics,Education&Training,EnglishLanguage
Skills:LearningStrategies,ActiveListening,ActiveLearning,QualityControlandAnalysis,EquipmentSelection
Abilities:OralComprehension,OralExpression,Visualization,ProblemSensitivity,InformationOrdering
T bx d wk Fg 1.1 w kwdg d k g k b b bx d wk d d x -
. T b g w w b.
T dd w b. F x, w g bkg b d . Pb d , b dd w: T b w g wg k g wg. I d g b, gzg b. O*NE d d Adx B.F, bd d w d g w ddg x. Adx C d x ddg . F x, - b w 46 d b b : Rgz
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RESEARCH RESuLTS
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ggd w wk.
I Fg 1.1, w w x wk, w d . Eq- S w w d 4 d Vz w w d 8 d b -: Id k d O d Pk d Pkg, Hd, . Tg
w , KSA w 15 . d wd k q dd d d g.
Fiure 1.1: Distriution o op 15 KSA Values or Prouction Occupations
34
6
23
13
2
47
31
47
31 33
41 39
34
36
21
8285
71 70
62
7883
76
70
78
64 6459 61 61
58
47
50
45
39
65
60
63
5558 56 56
50 4846
Knowledge Skills Abilities
0
10
20
30
40
50
60
70
80
90
CustomerandPersonalService
Clerical
EnglishLanguage
Mathematics
ComputersandElectronics
ActiveListening
Monitoring
ReadingComprehension
ServiceOrientation
OralComprehension
OralComprehension
OralExpression
WrittenComprehension
DeductiveReasoning
WrittenExpression
Level
Fg 1.2 g 1.4 d xb dd w d g. T d bk g b , w d g .
T g Fg 1.2 d wk w dd. Wd d - g, b dd . I bgg wd d kg b g, ddwd q g d, g, d k d.
T d g d Fg 1.3 bd d d d. A d d , b b k d b g. W , g dg kwdg g M, Pd d Pg, dM.
T d g d Fg 1.4 z wk w z q d gd. S KSA db g. T d ddg w b. F x, w dd d, b d - .
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RESEARCH RESuLTS
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Fiure 1.2: op 15 KSA Values or Iniviual Prouction Occupations, Group One
Fiure 1.3: op 15 KSA Values or Iniviual Prouction Occupations, Group o
Fiure 1.4: op 15 KSA Values or Iniviual Prouction Occupations, Group hree
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RESEARCH RESuLTS
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Key KSAs for Service Occupations
R w KSA g:
Kwdg: C d P S, C, Eg Lgg, M, C d E
Sk: A Lg, Mg, Rdg C, S O, A Lg
Ab: O C, O Ex, W C, Dd Rg, W Ex
T bx d wk Fg 1.5 d , kwdg b -w, w d d . F, g, k d b g d d b . Ig, b - b (.., b b d d ), O Cd O Ex, g g g d . O KSA w d d; Eg gg kwdg w g d d. T g kwdg M bw w g, g
d x d w d Fg 1.8. Add,A Lg d A Lg k g d d .
Fiure 1.5: Distriution o op 15 KSA Values or Service Occupations
34
6
23
13
2
47
31
47
31 33
41 3934 36
21
8285
71 70
62
7883
76
70
78
64 6459 61 61
58
47
50
45
39
65
60
63
5558 56 56
50 4846
Knowledge Skills Abilities
0
10
20
30
40
50
60
70
80
90
CustomerandPersonalService
Clerical
EnglishLanguage
Mathematics
ComputersandElectronics
ActiveListening
Monitoring
ReadingComprehension
ServiceOrientation
OralComprehension
OralComprehension
OralExpression
WrittenComprehension
DeductiveReasoning
WrittenExpression
Level
A d , d w g , wg g b d/ w. T w Fg 1.6 w
, , d d . F g d KSA .Fg 1.7 w d , w d d. T x k A Lg, Mg, d Rdg C.
T d d Fg 1.8 w kwdg b g k db . O dd b- jb, d, d, j, d d-g wk k d b q d dd. T g d
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Fg 1.9 w g dg b bw , bkkg k, d- .
Fiure 1.6: op 15 KSA Values or Iniviual Service Occupations, Group One
Fiure 1.7: op Fiteen KSA Values or Iniviual Service Occupations, Group o
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Fiure 1.8: op 15 KSA Values or Iniviual Service Occupations, Group hree
Fiure 1.9: op 15 KSA Values or Iniviual Service Occupations, Group Four
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Company Feedback ResultsA dd d, w- dbk w dd w d d d g. T g (, d d g) d g. C w dd d
selectedfromaDun&BradstreetdatabaseaccordingtotheirprimaryNAICScode.Fromanarrowedlist,EMSIrep- d d d d w. I ,x 130 w d d x w dd. T d d d wg:P Mg; P Mg; E S Mg; C S (GP); C S, O; d Ed. I , d dd KSA -b , w x . Ab d g dbd bw.
PharmaceuticalManufacturing
I d, d xd k w ; d wk; - g; d kgg d g . O dd KSA, bd k kd . Kwdg d bw w ,ddg d kwdg . F x, d d g kwdg kgg d g d d wk. Td x gw x 5-10 .
PlasticsManufacturing
I , dd w dd d , dg wg: d wk; , d ; k d kg; kgg dg ; ; - ; d xdg d dwg . W , w dd jb . K - d w w kwdg , w b . O kwdg d w d d
d g b g g d .
T d d , wk w d d , x - (.g., ). I dd, w x gw x 5-10 ,dg g .
AdvancedElectronicSystemsManufacturing
I dd g , d dd 11 15 k - ( b).
Occupation
Electrical ad electroic eqipmet assemblers Machiists
Electroics egieers, ecept compter Electrical egieers
Mechaical egieers Compter sotware egieers, applicatios
Electrical ad electroic egieerig techicias Compter sotware egieers, sstems sotware
Firstlie sperisors/maagers o prodctio ad operat
ig worers Compter hardware egieers
Idstrial egieers
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T dd k d b b kd , w kw-dg b w dd dd . O d xd bg b d, g wk , g d d q , w w df . T d x gw x 5-10 d wd k dg .
ConsumerServices(GreenPotential)
T d d d b dd d g, : j d ; d d kg; d - g. T -d xd g d x b .T d dd g k b . T kwdg g d g dg . Kwdg b d ; d ; d kwdg w d , w kwdg d d d g . T d xd df g d d j. F, d x d gw d d g.
Consumer Services, Other
T wd d d d g . O g - dd, d d w ( b bw).
Occupation
Home health aides
Persoal ad home care aides
Registered rses
Licesed practical ad licesed ocatioal rses
Child, amil, ad school social worers
nrsig aides, orderlies, ad attedats
Social ad commit serice maagers
W b , b w kd . S w g b k d kwdg, g w d d, d, d g d. T d xd g, d gwg d g wk . Ng d d d w d .
Education
T d dd g 12 gd. T d d d - g kdg d . W dd , - d w b. Ab b kd d , x w , w kd w . A k b w kd . G d kwdg b bw d g , ggkd w . Pg, Eg gg, d d d g w dd d . T w d x gw x 5 10 .
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Implications and ApplicationsI wg , x w g d kg, bdg-g g, d dg b. I dd, d d gg w d d --gd d.
ImplicationsforPrimaryandSecondaryEducators
T g bw kwdg, k, d b g gd d d d d b d w dd. Y d , g x.O b dd. B d- d wk d d b x g d d k wk, d d .
O d, d b w dd b g. O d, b- gg w g x kwdg, k, d b w w b . A L Pz, d U Ak kd, B dd g b. B d g dd . Fg k KSA d d d bdg g.
A d , d b d d . T M, Eg Lgg, A Lg, A Lg, O C d OEx, d k bdk KSA wk g d . T d b dd d wk d gd .
Eq , w d w w . W g x g -g dgg d g. T d dd d- d bw dd d , d d d kwdg, k, d b. T
; , d, x, g, d g.
Ug gg gd g . I g gd d bw 200 d 300 d. M g g d g d g. Y kb b g d wg xd d g b g. Ud-dg w . T d , w, w d d.
T w g. T d b d w d wg b g. T dg d k d. - d, bg g dg d, b d d-
. T d d dd bw g d d, g dd d.
T d w bw d d d g b . A gd wd b g d d gd g g ggz.
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ImplicationsforPost-SecondaryEducators
C g d bw dd d g- g . Y g bw bw d qk g dd k bw d-d d d d d g. P g kg , gg b qd . d, d d
bdg w . Fg d d . S,g kwdg g d (.g., , Eg, ) f; kwdg d bbd w k d b g -d gd b d.
b. Dg w d gd, qd w k - d, k . W w j-- d d gd d b d , g dgg d g db. Y gg xb d bw d dd w d g . Fg d d wd j-- -d. A g -d d d g x w d d w d dg .
T -d d wk w b x w w. T w g -d d. I d-d w w d, d g d b .
ImplicationsforEmployers
E df g d. T g x. A w d , w d d db .Lg d g g. S d dz , w-, d . Y g d dz g jb gw kg .
Fg g wk d . T g wk bg d d g g d d . A b b w g g wk kwdg,k d b, w b x dg d. T d wk w w g, SHRM, wd g d d.
ImplicationsforWorkforceDevelopment
Wk d d d gg g -ggg wk w bdd g b d . Ig, jb wk d g d wk w w. T w . F, w d dd wk gg d. Sd, w d w -gg wk w gg g.
Cg d d w w w. S, d d dd dd w w . Wk d b w d d b x d dd g , , d - w dd wk. B g d gd w, wk d -
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d d b x g d gg .
PotentialImplementationStrategies
T j , , d d d x wk Qk H
. Dg w d d g wk . S wq b gz d bd. T b gg (.., g d b d j, , d gg xd g ). T b b, b, d b.
R q d, dg, d . I g b d -, b d g .
S q . T g d g dg g d xd, , g g. Ed d wk d b d q g , d- . T g d w z dg- g d g w dg g g .
Sb k . B d dd w d d g g . T dd g g. T b gd, d g d, d dd .
T wg w g d d g g g :
1. Wk w g d j d x g gd g .
2. Eb b g Rg Wk A, -d d, d w d g dd . T b wd g w -gg w dd wk.
3. Eb dg g RWA, -d d, d w d g dd . T dg wd d d - gg d .
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25
Conclusions
T g d g w wg:
1. d d b RWA dg w Mwk 7 d N- I g
2. x wd g d d d g d d w g dg k -dd
3. d -dd wd w d dd/.
A wd wd d d g w dd g . T d d g g gwd x. M b, dg b d b dd/ g wk d g k b , bd g, d wk, d d gb .
T d w b zg d d d g w g dg dg w bg g d. I dd,
d w g gw, d, d gb . L, k w , d w d g dg k . W ddg -d g , d wk w k w , b gd d dg .
T dbk ddd g d dg. E w dd . T dbk dd bkd gg b d wk d g g.
Note on Appendices: I Ad E-M, d d g d . A , g w dg KSA. E d g ddg g d w g. A b g - d g , w g .
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APPEnDIx A: FOCuS InDuSTRy GROuPS AnD FOCuS OCCuPATIOnS SuMMARy
26
Appendix A: Focus
Industry Groups and FocusOccupations Summary
T wg b xb d d EMSI d d. T
d d , d w d d . P k d .
ProductionIndustries&Occupations
Production IndustryCluster
NAICS Description SOC Description
PharmaceuticalManuacturing
325411 Medicinal and botanical mg. 11-9199 Managers, all other
325412 Pharmaceutical preparation mg. 19-2031 Chemists
13-1199 Business operation specialists, all other
49-9042Maintenance and repair workers,general
51-2092 Team assemblers
51-1011First-line supervisors/managers o pro-duction and operating workers
51-9111Packaging and lling machine operatorsand tenders
51-9023Mixing and blending machine setters,operators, and tenders
41-4011
Sales representatives, wholesale and
manuacturing, technical and scienticproducts
Plastics Manuacturing 326112Plastics packaging lm and sheetmg.
51-4072Molding, coremaking, and castingmachine setters, operators, and tenders,metal and plastic
326130Laminated plastics plate, sheet,and shapes mg.
49-9042Maintenance and repair workers,general
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Production IndustryCluster
NAICS Description SOC Description
326140 Polystyrene oam product mg. 51-9061Inspectors, testers, sorters, samplers,and weighers
326150Urethane and other oam productmg. 51-4031
Cutting, punching, and press machine
setters, operators, and tenders, metaland plastic
326160 Plastics bottle mg. 51-4011Computer-controlled machine tooloperators, metal and plastic
326199 All other plastics product mg. 51-2092 Team assemblers
53-7064 Packers and packagers, hand
51-9111Packaging and lling machine operatorsand tenders
41-4012Sales representatives, wholesale andmanuacturing, except technical andscientic products
51-1011 First-line supervisors/managers o pro-duction and operating workers
51-4021Extruding and drawing machine set-ters, operators, and tenders, metal andplastic
53-7051 Industrial truck and tractor operators
Industrial MachineryManuacturing
333111Farm machinery and equipmentmg.
51-2031 Engine and other machine assemblers
333120 Construction machinery mg.
333612Speed changer, drive, and gearmg.
333613 Mechanical power transmissionequipment mg.
51-2092 Team assemblers
51-4011Computer-controlled machine tooloperators, metal and plastic
51-1011First-line supervisors/managers o pro-duction and operating workers
51-4031Cutting, punching, and press machinesetters, operators, and tenders, metaland plastic
51-9061Inspectors, testers, sorters, samplers,and weighers
17-3013 Mechanical draters17-2141 Mechanical engineers
51-4121 Welders, cutters, solderers, and brazers
51-2031 Engine and other machine assemblers
17-2112 Industrial engineers
53-7062Laborers and reight, stock, and materialmovers, hand
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Service IndustryCluster
NAICS Description SOC Description
561790Other services to buildings anddwellings
49-9042Maintenance and repair workers,general
37-3011Landscaping and groundskeeping
workers
37-2021 Pest control workers
37-3012Pesticide handlers, sprayers, and appli-cators, vegetation
53-7081Reuse and recyclable materialcollectors
Other Consumer Services 623311Continuing care retirementcommunities
31-1011 Home health aides
623312 Homes or the elderly 39-9021 Personal and home care aides
624120 Services or the elderly and disabled 29-1111 Registered nurses
624190 Other individual and amily services 29-2061 Licensed practical and licensed voca-tional nurses
21-1093 Social and human service assistants
21-1021 Child, amily, and school social workers
31-1012 Nursing aides, orderlies, and attendants
11-9151 Social and community service managers
K-12 Education* 611110Elementary and Secondary Schools,(private)
25-2021Elementary school teachers, exceptspecial education
920000 State Government 25-9041 Teacher assistants
25-2031Secondary school teachers, except
special and vocational education
25-2022Middle school teachers, except specialand vocational education
25-3099 Teachers and instructors, all other
* As preiosl metioed the k12 edcatio sector is ot separated rom the state goermet sector ad is thereore hard to diferetiate i tpicalidstr categories. To determie the occpatios tpicall cotaied i this idstr, the athors sed the stag patters rom the priate elemetarad secodar schools idstr.
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APPEnDIx B: knOWLEDGE, SkILL AnD ABILITy DESCRIPTIOnS
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Appendix B: Knowledge, Skill
and Ability Descriptions
T wg b b d 120 kwdg, k, d b g.9T dd w kwdg d k d b b-dg, d, g . T d d gz .O*NE d x d , .
T b b x. B b, b gd d g-d g, dd b, d g b w- , dd g g.
KNOWLEDGE Organized sets o principles and acts applying in general domains
Business and ManagementKnowledge o principles and acts related to business administration and accounting, human and mate-rial resource management in organizations, sales and marketing, economics, and oce inormation andorganizing systems
Administration andManagement
Knowledge o business and management principles involved in strategic planning, resource allocation,human resources modeling, leadership technique, production methods, and coordination o people andresources.
ClericalKnowledge o administrative and clerical procedures and systems such as word processing, manag-ing les and records, stenography and transcription, designing orms, and other oce procedures andterminology.
Economics and AccountingKnowledge o economic and accounting principles and practices, the nancial markets, banking, and theanalysis and reporting o nancial data.
Sales and MarketingKnowledge o principles and methods or showing, promoting, and selling products or services. Thisincludes marketing strategy and tactics, product demonstration, sales techniques, and sales controlsystems.
Customer and PersonalService
Knowledge o principles and processes or providing customer and personal services. This includes cus-tomer needs assessment, meeting quality standards or services, and evaluation o customer satisaction.
Personnel and HumanResources
Knowledge o principles and procedures or personnel recruitment, selection, training, compensationand benets, labor relations and negotiation, and personnel inormation systems.
Manuacturing andProduction
Knowledge o principles and acts related to the production, processing, storage, and distribution omanuactured and agricultural goods
Production and ProcessingKnowledge o raw materials, production processes, quality control, costs, and other techniques or maxi-mizing the eective manuacture and distribution o goods.
Food ProductionKnowledge o techniques and equipment or planting, growing, and harvesting ood products (bothplant and animal) or consumption, including storage/handling techniques.
9 O*net Competec Descriptors. From http://olie.oetceter.org accessed Je 30, 2009.
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KNOWLEDGE Organized sets o principles and acts applying in general domains
Engineering andTechnology
Knowledge o the design, development, and application o technology or specic purposes.
Computers and ElectronicsKnowledge o circuit boards, processors, chips, electronic equipment, and computer hardware and sot-
ware, including applications and programming.
Engineering andTechnology
Knowledge o the practical application o engineering science and technology. This includes applyingprinciples, techniques, procedures, and equipment to the design and production o various goods andservices.
DesignKnowledge o design techniques, tools, and principles involved in production o precision technicalplans, blueprints, drawings, and models.
Building and ConstructionKnowledge o materials, methods, and the tools involved in the construction or repair o houses, build-ings, or other structures such as highways and roads.
Mechanical Knowledge o machines and tools, including their designs, uses, repair, and maintenance.
Mathematics and ScienceKnowledge o the history, theories, methods, and applications o the physical, biological, social, math-ematical, and geography
Mathematics Knowledge o arithmetic, algebra, geometry, calculus, statistics, and their applications.
PhysicsKnowledge and prediction o physical principles, laws, their interrelationships, and applications tounderstanding fuid, material, and atmospheric dynamics, and mechanical, electrical, atomic and sub-atomic structures and processes.
ChemistryKnowledge o the chemical composition, structure, and properties o substances and o the chemicalprocesses and transormations that they undergo. This includes uses o chemicals and their interactions,danger signs, production techniques, and disposal methods.
BiologyKnowledge o plant and animal organisms, their tissues, cells, unctions, interdependencies, and interac-tions with each other and the environment.
PsychologyKnowledge o human behavior and perormance; individual dierences in ability, personality, andinterests; learning and motivation; psychological research methods; and the assessment and treatmento behavioral and aective disorders.
Sociology andAnthropology
Knowledge o group behavior and dynamics, societal trends and infuences, human migrations, ethnic-ity, cultures and their history and origins.
GeographyKnowledge o principles and methods or describing the eatures o land, sea, and air masses, includingtheir physical characteristics, locations, interrelationships, and distribution o plant, animal, and humanlie.
Health ServicesKnowledge o principles and acts regarding diagnosing, curing, and preventing disease, and improvingand preserving physical and mental health and well-being
Medicine and DentistryKnowledge o the inormation and techniques needed to diagnose and treat human injuries, diseases,and deormities. This includes symptoms, treatment alternatives, drug properties and interactions, andpreventive health-care measures.
Therapy and CounselingKnowledge o principles, methods, and procedures or diagnosis, treatment, and rehabilitation o physi-cal and mental dysunctions, and or career counseling and guidance.
Education and Training Knowledge o principles and methods or curriculum and training design, teaching and instruction orindividuals and groups, and the measurement o training eects.
Arts and HumanitiesKnowledge o acts and principles related to the branches o learning concerned with human thought,language, and the arts.
English LanguageKnowledge o the structure and content o the English language including the meaning and spelling owords, rules o composition, and grammar.
Foreign LanguageKnowledge o the structure and content o a oreign (non-English) language including the meaning andspelling o words, rules o composition and grammar, and pronunciation.
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KNOWLEDGE Organized sets o principles and acts applying in general domains
Fine ArtsKnowledge o the theory and techniques required to compose, produce, and perorm works o music,dance, visual arts, drama, and sculpture.
History and Archeology Knowledge o historical events and their causes, indicators, and eects on civilizations and cultures.
Philosophy and TheologyKnowledge o dierent philosophical systems and religions. This includes their basic principles, values,ethics, ways o thinking, customs, practices, and their impact on human culture.
Law and Public SaetyKnowledge o regulations and methods or maintaining people and property ree rom danger, injury,or damage; the rules o public conduct established and enorced by legislation, and the political processestablishing such rules.
Public Saety and SecurityKnowledge o relevant equipment, policies, procedures, and strategies to promote eective local, state,or national security operations or the protection o people, data, property, and institutions.
Law and GovernmentKnowledge o laws, legal codes, court procedures, precedents, government regulations, executiveorders, agency rules, and the democratic political process.
Communications Knowledge o the science and art o delivering inormation
TelecommunicationsKnowledge o transmission, broadcasting, switching, control, and operation o telecommunications
systems.Communications andMedia
Knowledge o media production, communication, and dissemination techniques and methods. Thisincludes alternative ways to inorm and entertain via written, oral, and visual media.
TransportationKnowledge o principles and methods or moving people or goods by air, rail, sea, or road, including therelative costs and benets.
SKILLS Developed capacities that acilitate learning or the more rapid acquisition oknowledge.
Basic Skills Developed capacities that acilitate learning or the more rapid acquisition o knowledge
ContentBackground structures needed to work with and acquire more specic skills in a variety o dierentdomains
Reading Comprehension Understanding written sentences and paragraphs in work related documents.
Active ListeningGiving ull attention to what other people are saying, taking time to understand the points being made,asking questions as appropriate, and not interrupting at inappropriate times.
Writing Communicating eectively in writing as appropriate or the needs o the audience.
Speaking Talking to others to convey inormation eectively.
Mathematics Using mathematics to solve problems.
Science Using scientic rules and methods to solve problems.
Process SkillsProcedures that contribute to the more rapid acquisition o knowledge and skill across a variety odomains
Critical Thinking Using logic and reasoning to identiy the strengths and weaknesses o alternative solutions, conclusionsor approaches to problems.
Active LearningUnderstanding the implications o new inormation or both current and uture problem-solving anddecision-making.
Learning StrategiesSelecting and using training/instructional methods and procedures appropriate or the situation whenlearning or teaching new things.
MonitoringMonitoring/Assessing perormance o yoursel, other individuals, or organizations to make improve-ments or take corrective action.
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SKILLS Developed capacities that acilitate learning or the more rapid acquisition oknowledge.
Cross-Functional Skills Developed capacities that acilitate perormance o activities that occur across jobs
Social Skills Developed capacities used to work with people to achieve goals
Social Perceptiveness Being aware o others' reactions and understanding why they react as they do.Coordination Adjusting actions in relation to others' actions.
Persuasion Persuading others to change their minds or behavior.
Negotiation Bringing others together and trying to reconcile dierences.
Instructing Teaching others how to do something.
Service Orientation Actively looking or ways to help people.
Complex Problem SolvingSkills
Developed capacities used to solve novel, ill-dened problems in complex, real-world settings
Complex Problem SolvingIdentiying complex problems and reviewing related inormation to develop and evaluate options andimplement solutions.
Technical Skil ls Developed capacities used to design, set-up, operate, and correct malunctions involving application omachines or technological systems
Operations Analysis Analyzing needs and product requirements to create a design.
Technology Design Generating or adapting equipment and technology to serve user needs.
Equipment Selection Determining the kind o tools and equipment needed to do a job.
Installation Installing equipment, machines, wiring, or programs to meet specications.
Programming Writing computer programs or various purposes.
Operation Monitoring Watching gauges, dials, or other indicators to make sure a machine is working properly.
Operation and Control Controlling operations o equipment or systems.
Equipment Maintenance Perorming routine maintenance on equipment and determining when and what kind o maintenance isneeded.
Troubleshooting Determining causes o operating errors and deciding what to do about it.
Repairing Repairing machines or systems using the needed tools.
Quality Control Analysis Conducting tests and inspections o products, services, or processes to evaluate quality or perormance.
Systems Skills Developed capacities used to understand, monitor, and improve socio-technical systems
Judgment and DecisionMaking
Considering the relative costs and benets o potential actions to choose the most appropriate one.
Systems AnalysisDetermining how a system should work and how changes in conditions, operations, and the environ-ment will aect outcomes.
Systems EvaluationIdentiying measures or indicators o system perormance and the actions needed to improve or correctperormance, relative to the goals o the system.
Resource ManagementSkills
Developed capacities used to allocate resources eciently
Time Management Managing one's own time and the time o others.
Management o FinancialResources
Determining how money will be spent to get the work done, and accounting or these expenditures.
Management o MaterialResources
Obtaining and seeing to the appropriate use o equipment, acilities, and materials needed to do certainwork.
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SKILLS Developed capacities that acilitate learning or the more rapid acquisition oknowledge.
Management o PersonnelResources
Motivating, developing, and directing people as they work, identiying the best people or the job.
ABILITIES Enduring attributes o the individual that inuence perormance
Cognitive Abilities Abilities that infuence the acquisition and application o knowledge in problem solving
Verbal Abilities Abilities that infuence the acquisition and application o verbal inormation in problem solving
Oral ComprehensionThe ability to listen to and understand inormation and ideas presented through spoken words andsentences.
Written Comprehension The ability to read and understand inormation and ideas presented in writing.
Oral Expression The ability to communicate inormation and ideas in speaking so others will understand.
Written Expression The ability to communicate inormation and ideas in writing so others will understand.
Idea Generation and Rea-soning Abilities Abilities that infuence the application and manipulation o inormation in problem solving
Fluency o IdeasThe ability to come up with a number o ideas about a topic (the number o ideas is important, not theirquality, correctness, or creativity).
OriginalityThe ability to come up with unusual or clever ideas about a given topic or situation, or to develop cre-ative ways to solve a problem.
Problem SensitivityThe ability to tell when something is wrong or is likely to go wrong. It does not involve solving the prob-lem, only recognizing there is a problem.
Deductive Reasoning The ability to apply general rules to specic problems to produce answers that make sense.
Inductive ReasoningThe ability to combine pieces o inormation to orm general rules or conclusions (includes nding arelationship among seemingly unrelated events).
Inormation Ordering The ability to arrange things or actions in a certain order or pattern according to a specic rule or set orules (e.g., patterns o numbers, letters, words, pictures, mathematical operations).
Category Flexibility The ability to generate or use dierent sets o rules or combining or grouping things in dierent ways.
Quantitative Abilities Abilities that infuence the solution o problems involving mathematical relationships
Mathematical Reasoning The ability to choose the right mathematical methods or ormulas to solve a problem.
Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
Memory Abilities related to the recall o available inormation
Memorization The ability to remember inormation such as words, numbers, pictures, and procedures.
Perceptual Abilities Abilities related to the acquisition and organization o visual inormation
Speed o Closure The ability to quickly make sense o, combine, and organize inormation into meaningul patterns.
Flexibility o ClosureThe ability to identiy or detect a known pattern (a gure, object, word, or sound) that is hidden in otherdistracting material.
Perceptual SpeedThe ability to quickly and accurately compare similarities and dierences among sets o letters, numbers,objects, pictures, or patterns. The things to be compared may be presented at the same time or one aterthe other. This ability also includes comparing a presented object with a remembered object.
Spatial Abilities Abilities related to the manipulation and organization o spatial inormation
Spatial OrientationThe ability to know your location in relation to the environment or to know where other objects are inrelation to you.
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ABILITIES Enduring attributes o the individual that inuence perormance
VisualizationThe ability to imagine how something will look ater it is moved around or when its parts are moved orrearranged.
Attentiveness Abilities related to application o attention
Selective Attention The ability to concentrate on a task over a period o time without being distracted.
Time SharingThe ability to shit back and orth between two or more activities or sources o inormation (such asspeech, sounds, touch, or other sources).
Psychomotor Abilities Abilities that infuence the capacity to manipulate and control objects
Fine Manipulative Abilities Abilities related to the manipulation o objects
Arm-Hand SteadinessThe ability to keep your hand and arm steady while moving your arm or while holding your arm andhand in one position.
Manual DexterityThe ability to quickly move your hand, your hand together with your arm, or your two hands to grasp,manipulate, or assemble objects.
Finger DexterityThe ability to make precisely coordinated movements o the ngers o one or both hands to grasp,manipulate, or assemble very small objects.
Control Movement Abilities Abilities related to the control and manipulation o objects in time and space
Control Precision The ability to quickly and repeatedly adjust the controls o a machine or a vehicle to exact positions.
Multilimb CoordinationThe ability to coordinate two or more limbs (or example, two arms, two legs, or one leg and one arm)while sitting, standing, or lying down. It does not involve perorming the activities while the whole bodyis in motion.
Response OrientationThe ability to choose quickly between two or more movements in response to two or more dierentsignals (lights, sounds, pictures). It includes the speed with which the correct response is started with thehand, oot, or other body part.
Rate ControlThe ability to time your movements or the movement o a piece o equipment in anticipation o changesin the speed and/or direction o a moving object or scene.
Reaction Time and SpeedAbilities Abilities related to speed o manipulation o objects
Reaction TimeThe ability to quickly respond (with the hand, nger, or oot) to a signal (sound, light, picture) when itappears.
Wrist-Finger Speed The ability to make ast, simple, repeated movements o the ngers, hands, and wrists.
Speed o Limb Movement The ability to quickly move the arms and legs.
Physical Abilities Abilities that infuence strength, endurance, fexibility, balance and coordination
Static Strength The ability to exert maximum muscle orce to lit, push, pull, or carry objects.
Explosive StrengthThe ability to use short bursts o muscle orce to propel onesel (as in jumping or sprinting), or to throwan object.
Dynamic Strength
The ability to exert muscle orce repeatedly or continuously over time. This involves muscular endurance
and resistance to muscle atigue.
Trunk StrengthThe ability to use your abdominal and lower back muscles to support part o the body repeatedly orcontinuously over time without 'giving out' or atiguing.
Endurance The ability to exert onesel physically over long periods without getting out o breath
Stamina The ability to exert yoursel physically over long periods o time without getting winded or out o breath.
Flexibility, Balance, andCoordination
Abilities related to the control o gross body movements
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APPEnDIx B: knOWLEDGE, SkILL AnD ABILITy DESCRIPTIOnS
36
ABILITIES Enduring attributes o the individual that inuence perormance
Extent Flexibility The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Dynamic Flexibility The ability to quickly and repeatedly bend, stretch, twist, or reach out with your body, arms, and/or legs.
Gross Body CoordinationThe ability to coordinate the movement o your arms, legs, and torso together when the whole body is in
motion.
Gross Body Equilibrium The ability to keep or regain your body balance or stay upright when in an unstable position.
Sensory Abilities Abilities that infuence visual, auditory and speech perception
Visual Abilities Abilities related to visual sensory input
Near Vision The ability to see details at close range (within a ew eet o the observer).
Far Vision The ability to see details at a distance.
Visual Color Discrimination The ability to match or detect dierences between colors, including shades o color and brightness.
Night Vision The ability to see under low light conditions.
Peripheral Vision The ability to see objects or movement o objects to one's side when the eyes are looking ahead.
Depth Perception The ability to judge which o several objects is closer or arther away rom you, or to judge the distancebetween you and an object.
Glare Sensitivity The ability to see objects in the presence o glare or bright lighting.
Auditory and SpeechAbilities
Abilities related to auditory and oral input
Hearing Sensitivity The ability to detect or tell the dierences between sounds that vary in pitch and loudness.
Auditory Attention The ability to ocus on a single source o sound in the presence o other distracting sounds.
Sound Localization The ability to tell the direction rom which a sound originated.
Speech Recognition The ability to identiy and understand the speech o another person.
Speech Clarity The ability to speak clearly so others can understand you.
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APPEnDIx C: SCORES AnD SCALE AnCHORS FOR TOP FIFTEEn kSAS
37
Appendix C: Scores and ScaleAnchors for Top Fifteen KSAs
I dd qg , O*NE d 10 . T d b d x k wd bqd d k w dd d g . I wg b dd d dd -g . T dd d -wd b d g .
ProductionOccupations:Knowledge
Knowledge Median Score Scale Anchor Scale Anchor Value
Mechanical 54 Replace a valve on a steam pipe 57
Production and Processing 48 Supervise an appliance assembly line 57
Mathematics 42Analyze data to determine areas with the highestsales
Education and Training 41 Show someone how to bowl 57
English Language 40 Write a thank-you note 57
ProductionOccupations:Skills
Skills Median Score Scale Anchor Scale Anchor Value
Learning Strategies 54Identiy an alternative approach that might helptrainees who are having diculties
57
Active Listening 52 Answer inquiries regarding credit reerences 57
Active Learning 52Determine the impact o new menu changes on arestaurant's purchasing requirements
57
Quality Control Analysis 51Measure new part requisitions or tolerance tospecications
57
Equipment Selection 51Choose a sotware application to use to completea work assignment
57
10 O*net Scale Achors. From http://olie.oetceter.org accessed Agst 18, 2009.
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APPEnDIx C: SCORES AnD SCALE AnCHORS FOR TOP FIFTEEn kSAS
38
ProductionOccupations:Abilities
Ability Median Score Scale Anchor Scale Anchor Value
Oral Comprehension 50Understand a coach's oral instructions or asport
57
Oral Expression 49 Give instructions to a lost motorist 57
Visualization 47Follow a diagram to assemble a metal stor-age cabinet
57
Problem Sensitivity 46Recognize that an unplugged lamp won'twork
57
Inormation Ordering 46 Follow the correct steps to make change 28
ServiceOccupations:KnowledgeKnowledge Median Score Scale Anchor Scale Anchor Value
Customer and Personal Service 55Work as a day care aide supervising 10children
57
Clerical 54 Type 30 words per minute 42
English Language 51 Edit a eature article in a local newspaper 57
Mathematics 50
Analyze data to determine areas with the
highest sales 57
Computers and Electronics 47 Use a word processor 42
Service Occupations: SkillsFirst Tier- Advanced
Skills Median Score Scale Anchor Scale Anchor Value
Active Listening 66 Answer inquiries regarding credit reerences 57
Monitoring 63Monitor a meeting's progress and revise theagenda to ensure that important topics arediscussed
57
Reading Comprehension 63Read a memo rom management describingnew personnel policies
57
Service Orientation 63Make fight reservations or customers, usingan airline reservation system
57
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APPEnDIx C: SCORES AnD SCALE AnCHORS FOR TOP FIFTEEn kSAS
39
Skills Median Score Scale Anchor Scale Anchor Value
Active Learning 61Determine the impact o new menu changeson a restaurant's purchasing requirements
57
ServiceOccupations:Abilities
Ability Median Score Scale Anchor Scale Anchor Value
Oral Comprehension 57Understand a coach's oral instructions or asport
57
Oral Expression 57 Give instructions to a lost motorist 57
Written Comprehension 54 Understand signs on the highway 57
Deductive Reasoning 49 Know that a stalled car can coast downhill 28
Written Expression 48Write a note to remind someone to take oodout o the reezer
57
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APPEnDIx D: TOP OCCuPATIOnS WITH TRAnSFE RABLE kSAS
40
Appendix D: Top
Occupations withTransferable KSAs
T wg w b d b w gd -
. T w d bd d w 15 KSA g. T g xb b KSA b-d dg b . S w b-d x g 5, d x 15. T w g b w k qd d d . T 15 dd g .
PRODUCTION
O*Net SOC Description Knowledge Skills Abilities Total
51-2022.00 Electrical and Electronic Equipment Assemblers 5 4 5 14
51-4192.00 Lay-Out Workers, Metal and Plastic 5 4 5 14
51-9195.07 Molding and Casting Workers 3 5 5 13
51-2011.00Aircrat Structure, Suraces, Rigging, and SystemsAssemblers
4 4 5 13
51-2023.00 Electromechanical Equipment Assemblers 5 3 5 13
17-3027.00 Mechanical Engineering Technicians 5 3 5 13
51-2093.00 Timing Device Assemblers, Adjusters, and Calibrators 5 3 5 13
17-3012.01 Electronic Draters 5 4 4 13
17-2072.00 Electronics Engineers, Except Computer 5 3 5 13
51-9195.03 Stone Cutters and Carvers, Manuacturing 3 5 5 13
SERVICES
O*Net SOC Description Knowledge Skills Abilities Total
11-3011.00 Administrative Services Managers 5 5 5 15
43-6013.00 Medical Secretaries 5 5 5 15
43-4041.01 Credit Authorizers 5 5 5 15
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APPEnDIx D: TOP OCCuPATIOnS WITH TRAnSFE RABLE kSAS
41
SERVICES
43-3071.00 Tellers 5 5 5 15
43-3041.00 Gaming Cage Workers 5 5 5 15
29-1121.00 Audiologists 5 5 5 15
13-1072.00 Compensation, Benets, and Job Analysis Specialists 5 5 5 15
43-4031.03 License Clerks 5 5 5 15
29-1124.00 Radiation Therapists 5 5 5 15
13-2061.00 Financial Examiners 5 4 5 14
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APPEnDIx E: PHARMACEuTICAL MAnuFACTuRInG
42
Appendix E: Pharmaceutical
Manufacturing
T dx d g d g d bq .Bx d wk d d wg db KSA g dd.
IndustryTrends&Projections
NAICS Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change2009 EPW
325411 Medicinal and botanical mg. 114 320 509 189 59% $89,006
325412 Pharmaceutical preparation mg. 16,422 14,659 15,978 1,319 9% $166,570
Total 16,536 14,979 16,487 1,508 10% $164,913
OccupationTrends&Projections
SOC Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change% o
Industry
51-9111Packaging and lling machine opera-tors and tenders
672 712 713 1 0% 5%
49-9042Maintenance and repair workers,general
557 601 667 66 11% 4%
19-2031 Chemists 423 539 539 0 0% 4%
51-9023Mixing and blending machine setters,operators, and tenders
380 431 480 49 11% 3%
51-1011
First-line supervisors/managers o
production and operating workers 496 398 443 45 11% 3%
41-4011Sales representatives, wholesale andmanuacturing, technical and scien-tic products
416 368 410 42 11% 2%
51-2092 Team assemblers 375 312 347 35 11% 2%
Total 3,319 3,361 3,598 238 7% 22%
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APPEnDIx E: PHARMACEuTICAL MAnuFACTuRInG
43
Fiure e.1: Distriution o op Fiteen KSA Values or Pharmaceuticals Occupations
5149 49 48 45
62 61
60 59 59 5756
5151 51
35
20
31
37
30
48
39
44 4441
45 45
3943
41
69
79
64
59
82
77
82
7675
78
82
7573
64
71
0
10
20
30
40
50
60
70
80
90
Production
and
Processing
Mechanical
Mathematics
Education
and
Trainin
g
Customerand
PersonalSe
rvice
Coordination
Reading
Comprehension
ActiveLear
ning
Monitoring
ActiveListe
ning
Oral
Comprehension
OralExpression
Written
Comprehension
Information
Order
ing
Deductive
Reaso
ning
Title
Fiure e.2: op 15 KSA Values or Iniviual Pharmaceuticals Occupations, Group One
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APPEnDIx E: PHARMACEuTICAL MAnuFACTuRInG
44
Fiure e.3: Fiteen KSA Values or Iniviual Pharmaceuticals Occupations, Group o
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APPEnDIx F: PLASTIC MAnuFACTuRInG
45
Appendix F: Plastic
Manufacturing
T dx d g d g d bq . Bx dwk d d wg db KSA g dd.
IndustryTrends&Projections
NAICS Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change2009 EPW
326112 Plastics packaging lm and sheet mg. 198 201 320 119 59% $59,991
326130Laminated plastics plate, sheet, andshapes mg.
425 138 273 135 98% $51,992
326140 Polystyrene oam product mg. 51 312 364 52 17% $44,087
326150Urethane and other oam productmg.
92 157 284 127 81% $52,073
326160 Plastics bottle mg. 495 567 753 186 33% $51,327326199 All other plastics product mg. 13,223 13,430 14,777 1,347 10% $66,002
Total 14,484 14,806 16,772 1,966 13% $64,618
OccupationTrends&Projections
SOC Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change% o
Industry
51-4072Molding, coremaking, and castingmachine setters, operators, and ten-ders, metal and plastic
1,715 1,530 1,625 95 6% 10%
51-2092 Team assemblers 986 1,031 1,214 183 18% 7%
53-7064 Packers and packagers, hand 928 814 761 -53 -7% 6%
51-4021Extruding and drawing machinesetters, operators, and tenders, metaland plastic
301 725 854 129 18% 5%
Total 7,187 7,130 7,903 771 11% 48%
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APPEnDIx F: PLASTIC MAnuFACTuRInG
46
SOC Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change% o
Industry
51-1011First-line supervisors/managers oproduction and operating workers
645 636 744 108 17% 4%
51-9061Inspectors, testers, sorters, samplers,
and weighers721 443 493 50 11% 3%
51-4031Cutting, punching, and press machinesetters, operators, and tenders, metaland plastic
371 410 435 25 6% 3%
49-9042Maintenance and repair workers,general
347 391 461 70 18% 3%
53-7051 Industrial truck and tractor operators 347 320 338 18 6% 2%
51-4011Computer-controlled machine tooloperators, metal and plastic
277 295 380 85 29% 2%
51-9111Packaging and lling machine opera-tors and tenders
279 269 285 16 6% 2%
41-4012Sales representatives, wholesale andmanuacturing, except technical andscientic products
271 266 311 45 17% 2%
Total 7,187 7,130 7,903 771 11% 48%
Fiure .1: Distriution o op 15 KSA Values or Plastic M. Occupations
48 47
4343
39
54 53
5352 52
48 4845
4545
25
35
20
30
9
34
23
35
29
39
30
36
3230 32
79
69
64 63
72
64 63
6865 66
57 5754
61
57
0
10
20
30
40
50
60
70
80
90
Mechanical
Productionand
Processing
Educationand
Training
Mathematics
Customerand
PersonalService
Instructing
Learning
Strategies
QualityControl
Analysis
ActiveLearning
ActiveListening
Oral
Comprehension
OralExpression
Deductive
Reasoning
ControlPrecision
Written
Comprehension
Title
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APPEnDIx F: PLASTIC MAnuFACTuRInG
47
Fiure .2: op 15 KSA Values or Iniviual Plastic M. Occupations, Group One
Fiure .3: op 15 KSA Values or Iniviual Plastic M. Occupations, Group o
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APPEnDIx F: PLASTIC MAnuFACTuRInG
48
Fiure .4: op 15 KSA Values or Iniviual Plastic M. Occupations, Group hree
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APPEnDIx G: InDuSTRIAL MACHInERy MAnuFACTuRInG
49
Appendix G: Industrial
Machinery Manufacturing
T dx d d g d g d bq -. Bx d wk d d wg db KSA g dd.
IndustryTrends&Projections
NAICS Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change2009 EPW
333111 Farm machinery and equipment mg. 1,754 1,854 1,501 -353 -19% $87,363
333120 Construction machinery mg. 1,765 4,729 6,360 1,631 34% $86,536
333612 Speed changer, drive, and gear mg. 2,451 1,324 1,394 70 5% $75,017
333613Mechanical power transmissionequipment mg.
676 1,255 1,954 699 56% $65,262
Total 6,646 9,162 11,209 2,046 22% $82,124
OccupationTrends&Projections
SOC Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change% o
Industry
51-2092 Team assemblers 657 956 1,161 205 21% 10%
51-4041 Machinists 493 744 953 209 28% 8%
51-4121Welders, cutters, solderers, andbrazers
358 645 847 202 31% 7%
51-4011Computer-controlled machine tool
operators, metal and plastic
335 509 680 171 33% 6%
51-2031 Engine and other machine assemblers 290 430 535 105 24% 5%
51-9061Inspectors, testers, sorters, samplers,and weighers
278 345 413 68 20% 4%
51-1011First-line supervisors/managers oproduction and operating workers
238 314 381 67 21% 3%
17-2141 Mechanical engineers 212 280 343 63 22% 3%
Total 3,328 4,926 6,152 1,227 25% 54%
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APPEnDIx G: InDuSTRIAL MACHInERy MAnuFACTuRInG
50
SOC Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change% o
Industry
51-4031Cutting, punching, and press machinesetters, operators, and tenders, metaland plastic
124 213 232 19 9% 2%
17-3013 Mechanical draters 116 175 214 39 22% 2%
53-7062Laborers and reight, stock, and mate-rial movers, hand
122 166 177 11 7% 2%
17-2112 Industrial engineers 103 149 217 68 45% 2%
Total 3,328 4,926 6,152 1,227 25% 54%
Fiure .1: Distriution o op 15 KSA Values or Inustrial Machinery M. Occupations
56
5148
47 45
5555
55 5453 56 54
52 5150
30
24 23
14 14
35
39 4041
34
46
41 39 39 38
79
74 74
81
89
72
77
71
7976
8075 77
70 73
0
10
20
30
40
50
60
70
80
90
100
Mechanical
Mathematics
Productionand
Processing
Engineeringand
Technology
Desig
n
ActiveLearning
Reading
Comprehension
ActiveListening
Coordinati
on
Equipme
nt
Selection
Oral
Comprehension
OralExpression
Written
Comprehension
Visualization
Deductive
Reasoning
Title
Fiure .2: op 15 KSA Values or Iniviual Inustrial Machinery M. Occupations, Group One
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APPEnDIx H: ADvAnCED ELECTROnIC SyS TEMS MAnuFACTuRInG
52
Appendix H: Advanced
Electronic SystemsManufacturing
T dx d dd g d g d bq
. Bx d wk d d wg db KSA - g dd.
IndustryTrends&Projections
NAICS Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change2009 EPW
334290Other communications equipmentmg.
303 504 1,163 659 131% $82,321
334418 Printed circuit assembly mg. 745 1,555 2,444 889 57% $50,518
334419 Other electronic component mg. 2,394 1,995 2,020 25 1% $58,154
334510Electromedical and electrotherapeu-tic apparatus mg. 1,316 1,079 1,299 220 20% $78,690
334511Search, detection, and navigationinstruments mg.
1,563 1,188 1,256 68 6% $67,942
334513Industrial process variable instru-ments mg.
1,627 1,207 1,239 32 3% $72,132
334515Electricity and signal testing instru-ments mg.
270 1,154 1,786 632 55% $114,682
334517 Irradiation apparatus mg. 3,885 4,191 4,858 667 16% $129,895
Total 12,103 12,872 16,065 3,193 25% $90,538
OccupationTrends&Projections
SOC Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change% o
Industry
51-2022Electrical and electronic equipmentassemblers
1,288 1,158 1,186 28 2% 9%
51-2092 Team assemblers 607 685 859 174 25% 5%
Total 6,034 6,169 7,516 1,349 22% 48%
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APPEnDIx H: ADvAnCED ELECTROnIC SyS TEMS MAnuFACTuRInG
53
SOC Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change% o
Industry
51-9061Inspectors, testers, sorters, samplers,and weighers
670 536 573 37 7% 4%
51-2023Electromechanical equipment
assemblers450 507 588 81 16% 4%
17-3023Electrical and electronic engineeringtechnicians
426 432 517 85 20% 3%
17-2071 Electrical engineers 397 426 520 94 22% 3%
17-2112 Industrial engineers 316 411 642 231 56% 3%
17-2072Electronics engineers, exceptcomputer
351 368 460 92 25% 3%
17-2141 Mechanical engineers 339 338 400 62 18% 3%
51-1011First-line supervisors/managers oproduction and operating workers
281 296 371 75 26% 2%
15-1031 Computer sotware engineers,applications 247 286 411 125 44% 2%
51-4041 Machinists 268 275 354 79 29% 2%
15-1032Computer sotware engineers, sys-tems sotware
173 182 283 101 55% 1%
17-2061 Computer hardware engineers 99 140 171 31 22% 1%
51-9141 Semiconductor processors 122 129 183 54 42% 1%
Total 6,034 6,169 7,516 1,349 22% 48%
Fiure h.1: Distriution o op 15 KSA Values or Electronics M. Occupations
6159 56
53 52
6463
63 62 62 5856
54 54 51
28
42
25
3942 41
39
50
41 40
5048
39 4143
96
74 7470
67
8482
75
84
91
66 6668 66
61
0
20
40
60
80
100
120
Computersand
Electronics
Mathematics
Engineeringand
Technology
Educationand
Training
EnglishLanguage
ActiveLearning
Reading
Comprehension
QualityControl
Analysis
CriticalThinking
Troubleshooting
Oral
Comprehension
OralExpression
Written
Comprehension
Deductive
Reasoning
Information
Ordering
Level
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APPEnDIx H: ADvAnCED ELECTROnIC SyS TEMS MAnuFACTuRInG
54
Fiure h.2: op 15 KSA Values or Iniviual Electronics M. Occupations, Group One
Fiure h.3: op 15 KSA Values or Iniviual Electronics M. Occupations, Group o
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APPEnDIx H: ADvAnCED ELECTROnIC SyS TEMS MAnuFACTuRInG
55
Fiure h.4: op 15 KSA Values or Iniviual Electronics M. Occupations, Group hree
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APPEnDIx I: FInAnCIAL SERvICES
56
Appendix I: Financial Services
T dx d d g d bq . Bx dwk d d wg db KSA g dd.
IndustryTrends&Projections
NAICS Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change2009 EPW
522110 Commercial banking 16,576 16,686 16,982 296 2% $60,434
522130 Credit unions 1,816 1,941 1,935 -6 0% $39,409
522210 Credit card issuing 2,921 2,514 2,971 457 18% $127,780
522291 Consumer lending 482 863 904 41 5% $71,754
522320Financial transaction processing andclearing
398 1,670 2,164 494 30% $57,930
522390 Other credit intermediation activities 751 1,197 1,348 151 13% $33,612
Total 22,944 24,869 26,303 1,434 6% $64,535
OccupationTrends&Projections
SOC Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change% o
Industry
43-3071 Tellers 5,329 6,140 6,828 688 11% 25%
13-2072 Loan ocers 1,470 2,220 2,407 187 8% 9%
43-4051 Customer service representatives 1,586 1,697 2,000 303 18% 7%
43-1011First-line supervisors/managers ooce and administrative supportworkers
1,197 1,174 1,136 -38 -3% 5%
43-4131 Loan interviewers and clerks 1,030 887 798 -89 -10% 4%11-3031 Financial managers 883 869 927 58 7% 3%
41-3031Securities, commodities, and nancialservices sales agents
730 779 870 91 12% 3%
Total 14,159 15,929 17,273 1,344 8% 64%
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APPEnDIx I: FInAnCIAL SERvICES
57
SOC Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change% o
Industry
43-3031Bookkeeping, accounting, and audit-ing clerks
671 778 813 35 4% 3%
13-2099 Financial specialists, all other 417 441 469 28 6% 2%
43-3011 Bill and account collectors 370 437 486 49 11% 2%
13-2041 Credit analysts 266 272 267 -5 -2% 1%
13-2051 Financial analysts 211 235 272 37 16% 1%
Total 14,159 15,929 17,273 1,344 8% 64%
Fiure .1: Distriution o op 15 KSA Values or Iniviual Financial Services Occupations
68
6157
5551
6663
63 63 6260 59
57
56 5348
4239
47
22
57
50 51
47 47
54 5452
46
45
90
79
75
70
7976
7170
73 74
6664
6364
61
0
10
20
30
40
50
60
70
80
90
100
Customerand
PersonalService
Clerical
Mathematics
EnglishLanguage
Economicsand
Accounting
ActiveListening
Reading
Comprehension
CriticalThinking
Speaking
Monitoring
OralExpression
Oral
Comprehension
Written
Comprehension
Deductive
Reasoning
Written
Expression
Title
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APPEnDIx I: FInAnCIAL SERvICES
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Fiure .2: op 15 KSA Values or Iniviual Financial Services Occupations, Group One
Fiure .3: op 15 KSA Values or Iniviual Financial Services Occupations, Group o
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APPEnDIx J: BuSInESS SERvICES
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Appendix J: Business Services
T dx d b d g d bq . Bx dwk d d wg db KSA g dd.
IndustryTrends&Projections
NAICS Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change2009 EPW
541611Administrative management consult-ing services
13,195 15,270 20,653 5,383 35% $79,863
541613 Marketing consulting services 1,942 3,515 4,869 1,354 39% $59,494
541614Process and logistics consultingservices
726 944 1,263 319 34% $68,324
541620 Environmental consulting services 995 1,046 1,098 52 5% $68,532
541690 Other technical consulting services 305 742 1,266 524 71% $69,454
551114 Managing oces 13,554 30,373 34,412 4,039 13% $108,331
561110 Oce administrative services 3,936 4,694 5,735 1,041 22% $47,633
Total 34,653 56,584 69,297 12,713 22% $90,667
OccupationTrends&Projections
SOC Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change% o
Industry
13-1111 Management analysts 3,380 5,940 6,863 923 16% 10%
43-6011Executive secretaries and administra-tive assistants
1,098 1,898 2,412 514 27% 3%
43-4051 Customer service representatives 1,020 1,696 2,286 590 35% 3%
13-2011 Accountants and auditors 863 1,672 2,178 506 30% 3%Total 9,145 15,688 19,300 3,612 23% 28%
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APPEnDIx J: BuSInESS SERvICES
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SOC Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change% o
Industry
43-3031Bookkeeping, accounting, and audit-ing clerks
843 1,576 1,879 303 19% 3%
43-9061 Oce clerks, general 917 1,290 1,538 248 19% 2%
19-3021 Market research analysts 569 831 1,115 284 34% 1%
13-1071Employment, recruitment, and place-ment specialists
455 785 1,029 244 31% 1%
Total 9,145 15,688 19,300 3,612 23% 28%
Fiure .1: Distriution o op 15 KSA Values or Business Services Occupations
72
65
5854
53
6664
6261 60 61 59
5756 55
56
48 48
42 41
5855
4139 39
54
5048
4145
85
81
66 65
77 77 7774
72 73
6664
63
70
64
0
10
20
30
40
50
60
70
80
90
Cleric
al
Customerand
PersonalService
EnglishLanguage
Computersand
Electronics
Mathematics
ActiveListening
Reading
Comprehension
CriticalThinking
Time
Manageme
nt
ActiveLearning
OralExpression
Oral
Comprehension
Written
Comprehension
Deductive
Reasoning
Written
Expression
Title
Fiure .2: op 15 KSA Values or Iniviual Business Services Occupations, Group One
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APPEnDIx J: BuSInESS SERvICES
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Fiure .3: op 15 KSA Values or Iniviual Business Services Occupations, Group o
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APPEnDIx k: COnSuMER SERvICES (GREEn POTEnTIAL)
62
Appendix K: Consumer
Services (Green Potential)
T dx d (g ) d g d bq -. Bx d wk d d wg db KSA g dd.
IndustryTrends&Projections
NAICS Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change2009 EPW
561710Exterminating and pest controlservices
418 414 451 37 9% $47,109
561720 Janitorial services 15,808 16,548 18,624 2,076 13% $17,296
561730 Landscaping services 11,353 13,938 17,257 3,319 24% $36,235
561740Carpet and upholstery cleaningservices
808 662 622 -40 -6% $31,673
561790Other services to buildings anddwellings
1,537 1,933 2,563 630 33% $31,673
Total 29,924 33,495 39,518 6,022 18% $26,659
OccupationTrends&Projections
SOC Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change% o
Industry
37-2011Janitors and cleaners, except maidsand housekeeping cleaners
11,440 11,609 12,577 968 8% 35%
37-3011Landscaping and groundskeepingworkers
7,284 9,399 11,896 2,497 27% 28%
37-1011 First-line supervisors/managers ohousekeeping and janitorial workers
1,758 1,923 2,305 382 20% 6%
37-2012 Maids and housekeeping cleaners 1,160 1,361 1,748 387 28% 4%
Total 22,722 25,508 29,967 4,458 17% 76%
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SOC Code Description 2001 Jobs 2009 Jobs 2019 Jobs09-'19
Change09-'19 %
Change% o
Industry
37-3012Pesticide handlers, sprayers, andapplicators, vegetation
508 636 768 132 21% 2%
37-2021 Pest control workers 348 330 390 60 18% 1%
49-9042Maintenance and repair workers,general
224 250 282 32 13% 1%
Total 22,722 25,508 29,967 4,458 17% 76%
Fiure .1: Distriution o op 15 KSA Values or Consumer Services Occupations
49
4239
38 38
5453
51 5149
4746 42
42 42
30
1719
21 22
44
3432
27
34
41
3836
27
36
73
5657
64
57
62
6467
63 63
55 55
45
52 52
0
10
20
30
40
50
60
70
80
Custome
rand
PersonalS
ervice
Mech
anical
Che
mistry
Educationand
Train
ing
PublicSafe
tyand
Securi
ty
Read
ing
Compreh
ension
ActiveLis
tening
Coord
ination
Equipment
Sele
ction
Time
Manag
ement
Oral
Compreh
ension
OralExpression
TrunkStrength
ExtentFle
xibility
Problem
Sen
sitivity
Title
Fiure .2: op 15 KSA Values or Iniviual Consumer Services Occupations, Group One
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