Agenda for Growth

RMG Mediation

Delivering Mediation

Agenda for Growth

Agenda for Growth

RMG and Unions – Mediation Journey

• In 2013 RMG, Unite and CWU review the B&H procedures

• Partnership Project Team was established between RMG, TCM and the Unions

• In 2014 meditation was embedded into the B&H policy

• Parallel to this was a review with the CWU of the Industrial Relations Framework and the introduction of the Agenda for Growth

• In 2014 mediation also embedded into the Industrial Relations Framework

• 2014 TCM appointed as the external mediator to carry out B&H mediations

• Principle Resolution Consultant seconded from TCM

• Ten internal mediators appointed for Industrial Relations mediations

Five from RM management gradeFive from CWU grades

• Communication strategy launched for IR mediation

• 2016 B&H brought in-house

RMG and Unions – Mediation Journey

• Initial TCM training 2014• Peer feedback & de-brief• TCM Webinars• Team and mentor practice sessions• Mental Health awareness• External buddying programme • IR versus B&H different challenges

Triage processEmotions

Training and Development

Agenda for Growth

Internal Mediation Infrastructure

• Develop a communications strategy• Develop a referral process and associated

documents• Develop a case management process• Introduce a triage process• Develop a feedback process

PartiesReferrers

Agenda for Growth

Communication Strategy 2014 -2015

Agenda for Growth

Mediation Products and Services

In addition to Voluntary Mediation we now provide the following services tailored to stakeholder requirements:

• Three Party Facilitation • Group Facilitation Workshop (Multiple Parties)

• Listening Sessions (Multiple Parties)

• Supporting Mediation Programme

Agenda for Growth

IR Issues Resolved by Parties in Mediation

• Inward Primary Sorting• Reserve coverage• Standards to prevent staff from starting before their time• Removal of duties• Office revision• Review longs and shorts to reflect workload• The realignment and enforcement of meal reliefs• Overtime• Annual leave• Withdrawal of vans• SI Meetings• Flatlining walks

Agenda for Growth

Total Mediations – IR / B&H

Mediation Referrals 164Mediations Completed 124

Cancelled 40

Workshop Mediations 8

Listening Sessions 7

Agenda for Growth

Number of People Engaged

Voluntary Mediation Process 248

Group Workshops / Mediations 59

Listening Sessions 241

Overall Total 548

Follow up calls are provided at intervals of 1,3,6 and 12 months for IR mediations. 1 and 3 –months for B & H

Agenda for Growth

Supporting IR Mediation Programme• Despite a high Agreement rate, in IR mediations, feedback

and follow ups have revealed there is not always enough support for the parties post mediation

• We now provide a post-mediation programme for• key stakeholders (e.g. DSM and Area Rep)• other interested parties in the area

• The purpose of this programme is to• Provide support for parties and their agreement• Secure handover from mediators to referrers• Further develop IR skills and behaviours• Emphasis on the importance of adhering to

agreements

Agenda for Growth

Supporting IR Mediation ProgrammeProgramme: 3½ hour session

• First 2 hours• All interested parties• Learning based on core mediation skill• Improves negotiating skills and behaviours

• Final 1½ hours• Key Stakeholders attend• Guided through each step of Agreement• Develops ability to support parties to deliver on their

commitments

Agenda for Growth

B&H Communications Strategy 2016-2017

•Ops & Mods Conference•CWU Annual Conference•CWU LTB•RMTV/Courier (in progress)•RM Website (in progress)•CWUTV/ Voice (in progress)•CWU Website (in progress)•RM Board Meetings•RM Director Meetings•CWU Divisional Meetings•DSM / DOM Meetings•Area / Local CWU Meetings

Agenda for Growth

Any Questions?