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Transcript of Redefining Collaboration A University as an Application Service Provider For Partner Schools Cheryl...
Redefining Redefining Collaboration Collaboration
A University as an Application Service Provider For Partner Schools
Cheryl Thompson - CIO Medaille College
Kate Wilson System Administrator
Drexel University
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Drexel UniversityDrexel University
Private institution founded in 1891 First microcomputer requirement in
nation Major wired upgrade from ’98 – ‘00 Wireless Initiative started in late 1997 Provide Internet2 Connectivity to other
Institutions via KXP2 Provide IT services (ASP) for MCP
Hahnemann University & other Colleges – DUCOM M&A 7/02
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Application Service Application Service ProvidersProviders ASP’s are simply companies that
provide access to applications over the Internet
Leverages IT Resources and Provides Partnering Institutions Benefits
Leverages and Aggregates IT Resources to Provide Vendor Benefits
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Comprehensive Research Universities
Other 4 year Collegesand Universities
Community Colleges and 2 year institutions
Total
93 62
968 440Trade Schools
1,563 1,972
504 1,470
Number of U.S. Institutions of Higher Education By Segment
Public Private
HE Environment Limits Vendor and Institutional Solutions
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Institutional ChoicesInstitutional Choices
Self Develop Best of Breed Single Vendor Outsource staffing of in-house facilities Consortium Managed Service Provider/Co Location Application Service Provider (ASP)
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
New Model – A Technology New Model – A Technology Flagship University Based Flagship University Based ASP ASP Provides a Solution to Challenges faced
by Colleges in the “Middle” Also Provides a Vertical Channel for
Vendor Application Product and other Sales
Based on off-site “Service Provision”- Access, Not on-site software and hardware - Assets
Subscriptions, Not site licenses Leverages Staff and Skills Strategic Collaboration, Choice –
Federation
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Why Drexel as a Provider?Why Drexel as a Provider?
Trusted Technology Provider in HE Market Higher Education “Full Service” ASP today First to Market – Regional Flagship Focus Six Years of Proven Success Other Schools Participating–Concept Works Leadership and Skills Entrepreneurial Environment Infrastructure in Place Vendor Relationships
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Medaille Chooses Drexel as Medaille Chooses Drexel as their ASPtheir ASP President Bascuas learns of Cabrini
success with Drexel as their ASP Contracts with Drexel to provide
installation, training, support and change management for all major administrative systems, email, and course management systems.
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Totally Replaced ERP Totally Replaced ERP SystemSystem Transition to SCT Banner
administrative applications Data migration done by Drexel Training done by Drexel
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
IT Support PlusIT Support Plus
“Econometric research suggests that while IT investments are often associated with higher productivity, complementary organizational changes are at least as important.” (Brynjolfsson and Hitt, 1996)
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Episodic Opportunity for Episodic Opportunity for ChangeChange
Web for Students Cultural Changes End users’ reporting vastly improved Business Process changes – Best
Practices Increased Accountability Cost Avoidance (Avoiding Bad Decisions) Improved Competitiveness
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Progress to Date at Progress to Date at MedailleMedaille IT leadership and staffing in place Help desk in place
Implemented ticketing system Email and web mail in place
Virus protection standardized and controlled
100 MB mail per mail box Student email moved to Drexel
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Services ImprovedServices Improved
Course development in WebCT in place ― 40 courses developed in six months
Connection to internet quadrupled Web site hosting Server elimination begun
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Medaille IT – Best Practices Medaille IT – Best Practices addedadded IT policies, procedures, documentation
and standards dramatically improved Official Email policy in placeAcceptable Use policy in placeStudent Payment agreement electronic
New Accounts management system
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Infrastructure ImprovedInfrastructure Improved
Assessed and tuned network and servers
Greatly improved email performance Extensive WebCT course development Norton Anti Virus software for all PCs
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Drexel’s Vendor Drexel’s Vendor RelationshipsRelationships Applications via Drexel Vendor
Relationships SCT Banner Administrative Systems
Finance, HR, Student Information, PortalSCT Web products for faculty, staff and students
Hyperion - Brio Query report generationWebCT Course Management SystemOracle DatabaseSAP business applications for educational
useMicrosoft and Sun OS, directory, email, etc.
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Provider BenefitsProvider Benefits
Lower University IT costs as a % of Budget
Provide more Robust IT Environment Provide an Additional Income Stream
Reinvestment, Not Profit Facilitate Management Scenarios
CollaborationConsolidation
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Services and Applications Services and Applications Drexel CoM Cabrini Neumn MedailleRosemt SSHE
ServicesIT Leadership/Strategy
Desktop support Server support Help Desk Training Networking Internet2 gateway ApplicationsEmail Online Courses Storage Library Finance Human Resources Student Info. System Alumni Portal
Academic Software (SAP) 15 schools of business across the United States
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Low Hanging FruitLow Hanging FruitQuick Hit ApplicationsQuick Hit Applications Portal Applications Email Web Hosting Course Management Academic Computing Storage Affinity Relationships
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
More DifficultMore Difficult
Administrative SystemsStudent InformationFinancePurchasingHuman Resources and Payroll Institutional Advancement
Library Administration Clinical Practices
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Can Virtual LearningCan Virtual Learningbe Far Behind?be Far Behind? Thousands of online courses added
to global repository daily Focus to date has been on new
markets and non traditional students
Hybrid environment becoming norm
Quest for Higher Quality, Cost Avoidance
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Schools are LeveragingSchools are LeveragingDrexel assetsDrexel assets IT staffing Operational staffing Software and Business Applications Hardware and Network Via:
Specialists Internal consultants/ShadowingASP Services External relationships
Lowering IT costs
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
Virtual AdministrationVirtual Administrationis Just a “Click” Awayis Just a “Click” Away Leverage the ASP model for other
outsourced digital services FinanceHuman ResourcesFacilitiesStudents Institutional AdvancementAlumni
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
How will HE institutions How will HE institutions handle the move from assets handle the move from assets to access?to access? Strategic Advantage or Disadvantage Provider, Consumer or Both Impact on Structure and Governance
Administration, academic course delivery, faculty
Student populationsDigital/Information Divide narrowed or
widened Impact on Revenue and Expenditures
Facilities, technology, cost avoidance opportunities
Copyright © 2006, Cheryl Thompson/Kate Wilson, All Rights Reserved
What’s Next for InstitutionsWhat’s Next for Institutionsin the Middle?in the Middle? Don’t stop with IT services Resource limitations impact other services Recognize limits on internal business
process growth and development Business process inadequacies are routine Compensation, skills and support a
problem Virtual administration the next wave
followed by virtual (collaborative) learning