Recreation.Gov : A Business Overview
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Transcript of Recreation.Gov : A Business Overview
Recreation.Gov: A Business Overview Recreation.Gov: A Business Overview
HistoryHistory
NRRS Created by
USACE, USFS &
BLM
1st Inter-
AgencyContrac
t Awarde
d to Park.ne
t
Reserve.USA.c
om Launch
ed Includin
g USACE, USFS, BLM
DOI, USACE, USDA under One
Contract
R1S launches Rec.Gov
Interagency Portal with
ReserveAmerica
Contract ObjectivesContract Objectives
Provide high-quality easily accessible "one stop" reservations Provide recreation related trip planning services Offer Services at a fair and reasonable cost. Emulate other commercial reservation systems and reservation/tourism industry service standards. Provide a “customer-driven” serviceMarket Federal recreation opportunitiesProvide an agency user-friendly service
Program ComponentsProgram Components
www.recreation.gov
Reservation Database National
Recreation Reservation
Service (NRRS)
Recreation Information Database
(RIDB)
Recreation One Stop (“R1S”)Recreation One Stop (“R1S”)
Program Components - NRRSProgram Components - NRRS
Trip Planning Reservations
Program Components - RIDBProgram Components - RIDB
Participating AgenciesParticipating Agencies
Agency & Bureau
Department of Agriculture - USDA
U. S. Forest Service
U.S. Army Corp of Engineers
Department of Interior
Bureau of Land Management
Bureau of Reclamation
National Park Service
U.S. Fish and Wildlife Service
National Archives & Records Administration
Number of FacilitiesNumber of Facilities
-
500
1,000
1,500
2,000
2,500
3,000
2006 2007 2008 2009 2010
2,3002,800
Compound Annual Growth 2006 to 2010 1.0 percent
Reservation VolumeReservation Volume
Compound Annual Growth 2006 to 2010 10.5 percent
Reservation Method -2010Reservation Method -2010
81 %
All Reservations
Advanced Reservations
RevenueRevenue
Compound Annual Growth 2006 to 2010 9 percent
$79,100,000
Current ContractCurrent Contract
Awarded in 2007 to ReserveAmerica Inc.Approximately 10 years (3.5 year base plus six one year options) to September 2016Performance Based – Not How, but What
Current ContractCurrent ContractReservation Services: www.recreation.gov
Trip planning; activities and facilities; permits, passes
Operations Multiple Sales Channels (e.g. web, call center & field)Data SharingInformation ManagementTechnologyInventory Management
Current ContractCurrent Contract
Management & Support ServicesCustomer Relationship Management (CRM)Financial ManagementReportingFuture Enhancements
Current ContractCurrent ContractContract costs are paid per reservation (for camping), per ticket, per permit and vary by sales channelSome Agencies embed the reservation fee component into the facility charge, others charge separatelyContract includes volume discount pricing
Current ContractCurrent Contract
Fund Management– Contractor does not have control of
funds– All distributions handled by Government
Business RulesBusiness Ruleswww.recreation.govToll Free NumberBooking WindowsOperations Manual (On Line)