Leading in times of change: the cornerstone of transformational

change

Janine Baillie-StewartJune 2015

Our changing world

“We look at the present through a rearview mirror. We march backwards into the future.” 

Marshall McLuhan

Global Trends 2020

The South Africa Scenarios

Key Business Trends The frugal consumer

The mighty Millennial – 75 million strong ( 4 out of 5 sleep with or next to their cell phone)

Clean and Green

Bricks and Mortar vs. E-commerce

The shift of economic power from New York

The shrinking Talent Pool

Internal communication - Alignment

Working laterally across geographies, organization vs. hierarchy

Regulation, governance and multi interdependent teams

Change and innovation vs. predictability, efficiency and reliability

Growth and cost cutting

Technology

Employee Engagement Trends

So does this feel all messy?

What is change?Change (Definition from Webster's New World Dictionary)

transitive verbchanged, changing to put or take (a thing) in

place of something else; substitute for, replace with, or transfer to another of a similar kind: to change one's clothes, to change jobs to cause to become different; alter;

transform; convert: success changed him to undergo a variation of: leaves change color

Our response to change…

Boiling Frog Syndrome

Transformational ChangeDefinition

A shift in the business culture of an organization resulting from a change in the underlying strategy and processes that the organization has used in the past. A transformational change is designed to be organization-wide and is enacted over a period of time.

http://www.businessdictionary.com/definition/transformational-change.html#ixzz3cZuZbygJ

Transformational Change

The difference… Reactive vs. Proactive Response to problem vs. interpretative assessment of

trends Fix vs. being prepared and ready for a future state Scenario Planning Pre-emptive vs. Forced Designed vs. Ad-hoc Innovate vs. Restructure Multi-faceted, inter-related vs. Singular silver bullet

Transformational Change Transformational change is holistic, systems approach

Multi-disciplinary

Transformational change involves breakthroughs Albert Einstein said that “problems cannot be solved by the same level of thinking that created them.”

Transformation is about “Being the Change” Transformational change accentuates the positive Transformational change balances control with letting go Transformational change relies on collaboration Transformational change engages the heart Transformational change happens at all levels Sustained and continuously improved on Pro-active

Leading through Change

Resilience

"At the heart of resilience is a belief in oneself—yet also a belief in something larger than oneself.Resilient people do not let adversity define them. They find resilience by moving towards a goal beyond themselves, transcending pain and grief by perceiving bad times as a temporary state of affairs… It's possible to strengthen your inner self and your belief in yourself, to define yourself as capable and competent. It's possible to fortify your psyche. It's possible to develop a sense of mastery."

Traits of Resilient Leaders

They know their boundaries They keep good company - positivity They cultivate self-awareness They practice acceptance – no judgement They’re willing to sit in silence – mindfulness, listening They don’t have to have all the answers They have a menu of self-care habits They enlist their team They consider the possibilities, the art of the possible They get out of their head – frenzy to focused

The cornerstone to transformational change?

Building trust through Authenticity

The six tensions of leading through change

I.Catalyze changeChampion an initiative or a significant change, consistently promote it, and encourage others to get on board.vs.Cope with transitionRecognize and address the personal and emotional aspects of change.

II.Show a sense of urgency Demonstrate the need to take action; accelerate the pace of change.vs.Demonstrate realistic patience Know when and how to slow the pace so that people can cope and adapt.

III.Be toughMake difficult decisions without hesitation or second-guessing.vs.Be empatheticTake others’ perspectives into account; understand the impact of your actions and decisions.

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The six tensions of leading through change

IV.Show optimismSee the positive side of any challenge; convey that optimism to others.vs.Be realistic and openSpeak candidly about the situation, and don’t shy away from difficulties; admit personal mistakes.

V.Be self-reliantBe confident in your ability to handle new challenges.vs.Trust othersBe open to others’ input and support; allow them to do their part.

VI.Capitalize on strengthsKnow your personal and organizational strengths; confidently apply them to new situations and circumstances.vs.Go against the grainShow willingness to learn and try new things–even when the process is difficult or painful

Authentic Leadership

Copyright Melinda Longoria 2013. All rights reserved.

The growth change cycle

In summaryTransformational Leadership starts from within Influence through a strong level of self awarenessStrong understanding of the external contextConstant learning processPositive and realisticSystemic thinkingThe world of “AND”The paradox of Leadership

Questions?