Reckon Conf2015 (NZ) Reckon Accounts Hosted - Geek speak

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RECKON ACCOUNTS HOSTED – GEEK SPEAK Jana Lattin & Corey Anderson

Transcript of Reckon Conf2015 (NZ) Reckon Accounts Hosted - Geek speak

Page 1: Reckon Conf2015 (NZ) Reckon Accounts Hosted -  Geek speak

RECKON ACCOUNTS HOSTED – GEEK SPEAK

Jana Lattin & Corey Anderson

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IMPROVING CONNECTION SPEED

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Test Internet SpeedTo get the most out of Reckon Accounts Hosted make sure your internet speed test result is “Above Average” in the RAH control panel.

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Restart Machine and RouterWhen you restart the machine or device it is rebooting the system, returning to its default working state and clearing any trapped memory.

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Wi-Fi ConnectionsToo far away from the router? Poor Signal? Purchasing a Wi-Fi Extender (OfficeWorks, Dick Smith etc) will boost Wi-Fi coverage throughout your home or office.

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Disabling Bandwidth Hogs• Google Drive• Skype• DropBox• VOIP• YouTube

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TIPS & TRICKS

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Product Information now available

Pressing Ctrl + 1 in RAH will now display product information about your Reckon Accounts data file

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Useful Keyboard Shortcuts

Function Windows Mac

Rename File F2 Fn + F2

Delete File Delete Fn + Delete

Copy Ctrl + C Control + C

Paste Ctrl + V Control + V

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Speed up the launch of RAH and ReportsReckon Accounts Hosted:Edit > Preferences > Desktop View > Don’t save the desktop

Reports:Edit > Preferences > Reports & Graphs > Prompt to modify Report when opening

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Clear Browser CacheAlways clear browser cache after RAH service update.

To initiate the Clear Cache screen

Windows Mac

Ctrl + Shift + Delete CMD + Option + E

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HTML5 Browser Compatibility

To get the most out of RAH make sure your browser supports the latest HTML5 technology.

To see the HTML5 compatibility of your browser http://html5test.com/

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Removing User Access to a shared folder

Only Applies to users with same UserID1. Control Panel 2. Manage Users > Click on User3. Manage Shared Folder Access4. Delete Access

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Log Out Correctly Don’t Just Close the tabClick File, Close Company Then File, Exit

Log Off Remote Sessions

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FILE MAINTENANCE

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Resort ListsBefore verifying and rebuilding your data it is advisable to re-sort the lists to return them to the preferred database structure.

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Full Verification when Backing UpTLG (Transaction Log) files increase in size over time which will result in delays when committing a transaction. By selecting “Full Verification” during a backup (.QBB) the .TLG file will reset.

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TROUBLESHOOT

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4G Comparison to diagnose speed IssuesSometimes troubleshooting speed issues in a network environment can be tricky. Using a 4G connection from your smart device (HotSpot Feature) can help determine whether it is the service or the environment which is at fault.

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Latest Display Drivers InstalledPixilation and screen refresh (redraw) issues may occur if display drivers are out of date.

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• KB 5014: Testing your modem integrity to Reckon Accounts Hosted

• KB 5228: RAH continues to pixilate between screens

• KB 5216: ‘Bad Request’ when launching RAH in a Network Environment

• KB 5189: Hosted does not remember last opened company

• KB 5187: How emails work on Reckon Accounts Hosted

• Community Search: Hosted Speed Tips & Tricks

Top Support Articles

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HOSTED SUPPORT RESOURCES

The Reckon Community

Knowledgebase

Reckon Tech Support Team

YouTube (Reckon HQ)

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WHAT’S NEXT…

Load balance enhancements

Bank Data enhancements

2016/17 legislation changes (NZ)

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