RECKON ACCOUNTS HOSTED – GEEK SPEAK

Jason Hollis - Tony Tran

IMPROVING CONNECTION SPEED

Test Internet SpeedTo get the most out of Reckon Accounts Hosted make sure your internet speed test result is “Above Average” in the RAH control panel.

Restart Machine and RouterWhen you restart the machine or device it is rebooting the system, returning to its default working state and clearing any trapped memory.

Wi-Fi ConnectionsToo far away from the router? Poor Signal? Purchasing a Wi-Fi Extender (OfficeWorks, Dick Smith etc) will boost Wi-Fi coverage throughout your home or office.

Wi-Fi AppsWIFI Analyzer Scans the local area to determine which WiFi channels are being used.

WIFI Maximiser Will determine where the strongest WiFi signal is from your router which will give you an indication where to place your systems

Disabling Bandwidth Hogs• Google Drive• Skype• DropBox• VOIP• YouTube

TIPS & TRICKS

Product Information now available

Pressing Ctrl + 1 in RAH will now display product information about your Reckon Accounts data file

Useful Keyboard Shortcuts

Function Windows Mac

Rename File F2 Fn + F2

Delete File Delete Fn + Delete

Copy Ctrl + C Control + C

Paste Ctrl + V Control + V

Speed up the launch of RAH and ReportsReckon Accounts Hosted:Edit > Preferences > Desktop View > Don’t save the desktop

Reports:Edit > Preferences > Reports & Graphs > Prompt to modify Report when opening

Clear Browser CacheAlways clear browser cache after RAH service update.

To initiate the Clear Cache screen

Windows Mac

Ctrl + Shift + Delete CMD + Option + E

HTML5 Browser Compatibility

To get the most out of RAH make sure your browser supports the latest HTML5 technology.

To see the HTML5 compatibility of your browser http://html5test.com/

Removing User Access to a shared folder

Only Applies to users with same UserID1. Control Panel 2. Manage Users > Click on User3. Manage Shared Folder Access4. Delete Access

Log out CorrectlyAvoid closing the Tab or BrowserClick File > Close CompanyThen File > Exit

Log off Remote SessionControl Panel > Log off remote sessions

Select User to log off > Click Log off

FILE MAINTENANCE

Resort ListsBefore verifying and rebuilding your data it is advisable to re-sort the lists to return them to the preferred database structure.

Full Verification when Backing UpTLG (Transaction Log) files increase in size over time which will result in delays when committing a transaction. By selecting “Full Verification” during a backup (.QBB) the .TLG file will reset.

TROUBLESHOOT

4G Comparison to diagnose speed IssuesSometimes troubleshooting speed issues in a network environment can be tricky. Using a 4G connection from your smart device (HotSpot Feature) can help determine whether it is the service or the environment which is at fault.

Latest Display Drivers InstalledPixilation and screen refresh (redraw) issues may occur if display drivers are out of date.

RAH Log Files now available

- QBWin.log

- QBMailClient.log

• KB 5014: Testing your modem integrity to Reckon Accounts Hosted

• KB 5228: RAH continues to pixilate between screens

• KB 5216: ‘Bad Request’ when launching RAH in a Network Environment

• KB 5189: Hosted does not remember last opened company

• KB 5187: How emails work on Reckon Accounts Hosted

• Community Search: Hosted Speed Tips & Tricks

Top Support Articles

HOSTED SUPPORT RESOURCES

The Reckon Community

Knowledgebase

Reckon Tech Support Team

YouTube (ReckonHQ)

WHAT’S NEXT…

Load balance enhancements

Bank Data enhancements

AUSkey in the cloud (AU)

2016/17 legislation changes (NZ)