Reciprocity ring teaching social networks pdw ao m 2013 baker

Teaching Social Networks PDW Academy of Management 2013 Annual Meeting, Orlando, FL (August 10, 2013)

The Reciprocity Ring™

Wayne Baker Chair, Management & Organizations

Robert P. Thome Professor of Business Administration

Ross School of Business, University of Michigan

The Reciprocity Ring™ is a trademark of Humax Corporation. Please note that all materials, concepts and information ("Materials") used or presented in conjunction with the Reciprocity Ring™ activity are the property of Humax Corporation and further protected by copyright. Please do

use, reproduce, copy, or otherwise duplicate, or distribute, lend or otherwise transfer any copies of such Materials without the express written permission of Humax Corporation. Email <[email protected]> , website <www.humaxnetworks.com>

Outline

Origin of the idea

Description

Overview of typical session

Materials and support

Social capital = networks +

generalized reciprocity

Reciprocity Ring™

“Reciprocity is the engine

of social capital.”

Baker (2000)

Copyright © 2013 by Humax Corporation. All rights reserved.

Reciprocity Ring

A group-level experiential activity that creates

generalized reciprocity.

Produces real benefits in the activity itself

Models the use of networks to help others

and self

Creates new ties, strengthens existing ties

Generates positive emotions


Reciprocity Ring usage

N=18,000 participants

Undergrads, MBAs, EMBAs, Executive Education, outside training and consulting

Stanford, Kellogg, Michigan,Chicago Booth, Toronto, INSEAD, Queens, Wharton, etc.

Abbott Laboratories, Google, McKinsey & Co., Novartis, Bristol-Myers Squibb, Medtronic, General Motors, Amtrak, Morgan Stanley, Prudential, Office Depot, etc.

Typical group of 24 people realizes benefits valued at over $150,000 and saves over 1,600 hours of time

United States, Argentina, Belgium,Chile, China, Great Britain, Hong Kong, France, Israel, Korea, Serbia, Singapore, South Africa, Spain,United Arab Emirates, etc.


Follow the recipe


The recipe in brief

Set up

Introduction – stories, examples, definitions

Run 1 or 2 rounds of the Reciprocity Ring

• 1 round of requests ~1.5 hours

• 2 rounds of requests ~ 2.5 hours

Conclusion

Introduction

“The touchstone of social capital is the principle of generalized reciprocity. I’ll do this for you now, without expecting anything immediately in return and perhaps without even knowing you, confident that down the road you or someone else will return the favor.” Putnam (2000)

Direct Reciprocity vs.

Generalized Reciprocity

You help me and I help

you.

You help me and I help

someone else

(pay it forward).

“Designers call these meetings to seek the help of other

designers at IDEO who are not already involved in the

project…. The designers who attend brainstorming

sessions do so because they believe they can contribute

distinctive technical solutions to the problem and

because, if they don’t help with others’ projects, the favor

will not be returned.”

“These interactions made visible the norms for

asking for help, sharing knowledge, and giving

help….”

Hargadon and Sutton 1997

Organizational Practices: Brainstorming & Monday Morning Meetings

"Always go to other people's funerals, otherwise they won't come to yours.“

- Yogi Berra

Running the Reciprocity Ring™

Formulate SMART requests

Make requests

Respond to requests

Follow up


Examples of Personal Requests

1. My teenaged daughter needs tennis lessons with a pro in the Chicago

suburbs.

2. My request is to see a Bengal tiger

in the wild.

4. My request is two tickets to be on

Emeril Live! in NYC to celebrate

my 10th anniversary.

3. I was adopted at birth and I am looking for my

biological parents’ last name.

5. My son has just been arrested. I need someone to watch

my two Great Danes tomorrow while I go bail him out.


Examples of Work-Related Requests

1. I am looking for a civil engineer with project management

experience to relocate to Florida.

4. I’m about to pay an outside vendor

$50,000 to synthesize a strain of the

PCS alkaloid. I need a cheaper

alternative.

2. I want advice on how to become the

wealthiest and most productive commercial

loan officer at my bank.

3. I need advice on how to manage and improve my relationship

with my boss.

5. I need a recommendation for an online project management system

for a dispersed team. Copyright © 2013 by Humax Corporation. All rights reserved.

Conclusion

1. Continue using the Reciprocity Ring™

2. Informal practice of generalized reciprocity in

group or team

3. Identify an opportunity in your next email or

FTF interaction

For information about using the Reciprocity Ring™ contact Humax

Corporation <www.humaxnetworks.com>


Materials and Support

All Reciprocity Ring™ materials (erasable or

disposable poster, colored request cards, etc.)

PowerPoint presentation (customizable)

Step-by-step instructions for running a

successful RR (the recipe)

Equipment and room setup

Training DVDs

Tips for running the RR in large groups


Reciprocity ring teaching social networks pdw ao m 2013 baker

Business

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