Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library...
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Transcript of Receiving and Returning ILL Items Sue Kaler Interlibrary Loan Supervisor Wellesley Free Library...
Receiving and Returning ILL Items
Sue KalerInterlibrary Loan SupervisorWellesley Free [email protected]
Items should be shipped directly to the Requesting LibraryWellesley ILL will create OCLC constant data
with your library’s addressLenders should ship directly to youYou will have to inform Wellesley ILL when
you receive the requested itemYou will have to inform Wellesley ILL when
you return the item to the lenderWellesley ILL can mediate between you and
the lender in case of issues
When you receive an itemWas it shipped to the correct place?
Is it for your patron?Is it the correct item?
Check editions and publication dateCheck format
Are there condition issues?Is it complete?
How many parts, pieces, inserts, etc. does it have?Is it a book with a disc inserted?
Contact Wellesley ILL with issues
What about the lender?Who is the lender?Have they imposed restrictions?
In-library use onlyNo renewalsNeeds boxed returnNeeds trackable return from USPS or
Fedex/UPSMust be insured for return
Did they provide a return address?What if there is none?
Sources of Return AddressesPackagingPaperworkMassachusetts Delivery Directory
http://www.masslibsystem.org/deliveryindex.htm
OCLC WorldCat Registry http://www.worldcat.org/registry/InstitutionsAdvanced SearchOCLC Symbol
Google and Telephone
What about the due date?What does the due date mean?Where do you find a due date?Special circumstances:
Library of Congress due datesUniversity of Mass Amherst due dates
Do they really mean No Renewal?
What information does Wellesley need?The ILL Request Number
This is not the Illiad Transaction NumberEnough of the author & title to identify the
itemContents out of the ordinary
Number of parts or reels, CD-Rom not sent, etc.Condition problemsWhere it came from When you think it is dueAmount you were charged
Received FormBookmark this URL
http://www.wellesleyfreelibrary.org/catalog/ill-received-form.asp
Use this form for reporting items you have received that are, indeed, for youIf you think you did not request something, please email us directly
To inform us you are returningUse the returned form at this URL
http://www.wellesleyfreelibrary.org/catalog/ill-returned-form.asp
We need much less information
Alternate checkbox method to receive and returnLog in as if to make an ILL request athttp://www.wellesleyfreelibrary.org/Regional/
Interlibrary_Loan_Request_Form.htmlClick on “check the status of your ILL items”There are check boxes for
Received this itemRequest RenewalReturned this item
There is a button at the bottom to send your updates
How to return itemsMany items come through delivery and can
be returned through deliveryPackaging for delivery
We want them to keep lending to us
Some items come through the mail, but can be returned by deliveryWhy do certain libraries avoid shipping via
delivery but not mind delivery returns? Simplicity for their student workers? Speeding the item to the patron?
Using the U.S. Postal ServiceLibrary Rate is not always the cheapest
You pay for the first whole poundFirst Class is cheaper for very light items
This is true up to about 8 ouncesCheck rates at http://www.usps.com/Click and Ship versus postage meters
EndiciaFlat rate boxes for Priority MailInsurance and tracking
Returning to Alaska or HawaiiLibrary Rate is extremely slowPriority or First Class is the way to go
Check rates for Flat Rate versus your packagingFlat Rate envelopesFlat Rate boxes of several sizes
It gets quite expensive beyond the lightest items
Returning to CanadaLibrary Rate is not an optionThe only options are First Class International orPriority Mail International
Consider Flat Rate envelopes or boxesA U.S. Customs form is needed
Green up to four pounds, white above thatA certain text is needed for Canadian customs
If this is neglected, the Canadian library has to pay customs fees
Canadian customs textAttn: Revenue CanadaTariff: 9993.00.00GST Code 51International Loans Between Libraries(International Act of 1978)No Commercial Value:Any Value Stated Is For Insurance Purposes
Only
Text for National Library of Canada’s itemsAttn: Revenue CanadaTariff: 9813.00.00 or 9814.00.00GST Code 66Property of the National Library of Canada
returnedon Interlibrary Loan
UPS or FedexCertain libraries require return via UPS or Fedex
Library of Congress, Princeton, the Navy Department library in Washington, DC, etc. This is either because mail is irradiated, materials are
deemed to be safer in the hands of a courier, speedy delivery is needed or proof of return is desirable.
In almost all cases UPS Ground or Fedex Ground is OK
These items are automatically insured to a certain limit and extra insurance can be purchased
Costs vary by weight and distance
U.S. Postal Service OptionsYou can get tracking via the post officeYou can get delivery confirmation via the
post officeYou can get insurance via the post officeIn some cases, some combination of these
services may substitute for UPS or FedexLC is OK with this although they prefer UPS