Recall Bulletin SRV-RCL-16-004 · Recall Bulletin SRV-RCL-16-004 ... Update procedure reimbursement...

Scrambler Side Stand Pivot Fastener Models: Scrambler Model Year 2015-2017; Scrambler Sixty2 Model Year 2016-2017 (all model and country versions)

Recall Bulletin SRV-RCL-16-004

Date: January 10, 2017 To: Dealer Principal, General Manager, Service Manager, North American Dealer Network From: Richard Kenton, Technical Director; Jonathan LaForte, Technical Manager

Important: All Dealer Principals, Service Managers, and Parts Managers should read and initial this notice. Dear Service Manager, this notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. NHTSA Campaign I.D. Number: 16V891 Transport Canada Safety Recall I.D. Number: 2016613 Situation: Due to Ducati’s ongoing product quality testing and analysis of your feedback on motorcycles in the field, we have found a potential problem with the side stand fixing system for the above-indicated models. It’s possible for the side-stand pivot retaining nut to loosen and disengage. The nut’s loosening can in turn allow the pivot bolt to loosen. If this were to occur the side-stand switch sensor could fail to detect the stand position (up or down), leading to one of the following consequences:

with the side-stand up, at a standstill, the engine could stop running upon first gear engagement;

with the side-stand down, the bike could still be ridden; with the side stand-up, the engine could stop running while the bike is being ridden.

We have re-designed the side-stand pivot by increasing the length of the threaded section (from 15 mm to 17 mm) and we have updated the tightening torque of the pivot nut. On all the involved motorcycles it is thus necessary to perform four operations:

1) Replace the side stand pivot with a new version part no.55610662AB (the new component is galvanized, black, and with a 17 mm thread).

2) Apply Loctite 243 both on the pivot thread and the nut thread.

3) Update the nut tightening torque to 35 Nm

(previously 24 Nm).

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Service Solution: For the operation procedures, follow the instructions below:

1) Position the bike on the rear paddock stand part no. 887138849 (see Service Bulletin SRV-TTB-16-004).

2) Release the 2 return springs (1) of the side stand and plate (2) from the relevant supports.

Remove the screw (3) M6x1 that retains the side stand switch (4).

3) Remove the nut (5) M10x1.25 and pivot (6) M10x1.25 that retain the side-stand; then slide the side stand out.

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7) Take the nut (5) M10x1.25.

Apply Loctite 243 along the pivot thread (A). Tighten the nut (5) M10x1.25 on pivot (A) to a torque of 35 Nm ± 10% by holding the pivot with a suitable wrench (it is very important that the pivot does NOT rotate during the nut tightening).

Loctite 243

Loctite 243

Grease Shell GADUS S2 V220AD2



8) Fit the switch (4) as shown in the figure.

WARNING Insert the pilot pin (7) of the switch in hole (8) of the stand.

9) Clean the M6x1 screw thread (3) from the previously applied threadlocker.

10) Smear the entire threading of the screw (3) with Loctite 243.

Tighten the screw (3) M6X1 to a torque of 5 Nm ±10%.

Loctite 243



11) Fit the 2 return springs (1) of the side stand and the plate (2) to the relevant supports.

12) Check that the side-stand moves freely.

13) Check the correct operation of the safety switch (4).

14) Check the tightening of the lower screw retaining the side stand plate to the casing.

Tighten screw M10x1.5 (9) to a torque of 42 Nm ± 10%.



Spare Parts:

The part numbers required for this update are as follows:

Part no. Description Q.ty Image

55610662AB Side-stand pivot 1

Warranty time allowance and reimbursement procedure: Update procedure reimbursement will be issued through the standard warranty claim procedure via the section Recall Campaigns or Vehicle History of the DCS.

The warranty claim is pre-filled, and has been identified as CR129. Ducati shall reimburse:

for 18 minutes of labor time (3 labor units) that includes the time necessary for:

bike reception; side stand retaining system update; the cost of Loctite 243; the check of the safety switch correct operation; warranty claim processing;

. the relevant spare parts required to perform the update.

Customer notification: Ducati North America, Inc. will notify all known owners of affected vehicles directly by First Class mail. Customers will then contact you to make an appointment for the update. A sample copy of the owner notification letter is enclosed for your information.

Please be reminded that all motorcycles in your inventory, and to be delivered to Customers, must be updated during pre-delivery operations, and ALWAYS before delivery to the final Customer. For retailed units, the update must be performed upon the motorcycles’ arrival for service or repairs.



Campaign authorization: Ducati North America, Inc. will mail a notification letter to all known owners. If a customer does not present this notification letter, it is important that you confirm the eligibility for recall status on the DCS before you commence work. Reimbursement requests for duplicate recall campaign repairs will not be accepted. Dealer obligation: This program is designed to complete the necessary repairs and to achieve owner satisfaction. Therefore, we ask you to take prompt and courteous action in accordance with these directives. Please provide a copy of this communication to every person in your dealership who has recall-related responsibilities. Thank you for your cooperation. Service Department Ducati North America, Inc.



Sample of Customer Letter

This notice applies to your vehicle: VIN

Date Name Address City, St, Zip Subject: Ducati Motorcycle: Model Year 2015-2017 Scrambler; Model Year 2016-2017 Scrambler Sixty2 NHTSA Campaign I.D. Number: 16V891 Transport Canada Safety Recall I.D. Number: 2016613 Dealer Bulletin: SRV-RCL-16-004 Dear Ducati Owner, This notice is sent to you in accordance with the National Traffic and Motor Vehicle Safety Act & Canada Motor Vehicle Safety Act. Ducati Motor Holding S.P.A. has decided that a defect which relates to motor vehicle safety exists in Model Year 2015-2017 Scrambler, and Model Year 2016-2017 Scrambler Sixty2 motorcycles. Our records indicate that you are the owner of a Ducati motorcycle affected by this safety recall campaign. Please take the time to read this letter and help us take the appropriate steps to ensure that your vehicle is operating properly. What is wrong? Ongoing quality testing on the motorcycles as manufactured, as well as analysis of field reports, has identified a potential safety issue affecting all Model Year 2015-2017 Scrambler, and Model Year 2016-2017 Scrambler Sixty2 motorcycles. Ducati has determined that on certain motorcycles, the threads of the side stand pivot bolt may be too short to engage in the locking nut, potentially allowing the side stand pivot to become loose. As a result, the side stand sensor switch may no longer detect the proper position of the stand. This could cause the motorcycle to fail to start while parked, or could cause the engine to stall while the motorcycle is in motion. Additionally, it may be possible to start the engine and begin riding with the stand down. These conditions could increase the risk of a crash causing injury and/or damage to property.

IMPORTANT SAFETY RECALL



What will Ducati do? To correct this condition, your authorized Ducati dealer will replace the side-stand pivot bolt with a new revised version that has a longer threaded portion. Additionally, the torque of the side-stand pivot bolt will be increased, and threadlock will be applied. The Dealer will perform this intervention at no cost to you for parts and labor. We request that you contact your authorized Ducati dealer and schedule an appointment, so that the required service can be performed without delay. To locate your nearest authorized Ducati dealer, please go to www.ducati.com, or www.canada.ducati.com , and select the “dealer locator” or you may call toll free from the U.S. 1-800-231-6696. Your dealer can complete the required service in less than one hour, if you have an appointment. If your dealer has a number of vehicles awaiting service, additional time may be required. Federal regulations require that any lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Service Problem Help: If you believe that your dealer has failed or is unable to perform the service within a reasonable period of time, please write to:

Ducati North America, Inc. Attn: Customer Service 10443 Bandley Drive Cupertino, CA 95014

If you still cannot obtain satisfaction, you may file a complaint with: For USA Customers: National Highway Traffic Safety Administration 1200 New Jersey Avenue, SE Washington, D.C. 20590 Or call toll-free hotline at 1-888-327-4236 (TTY 1- 800-424-9153), or go to HTTP://WWW.SAFERCAR.GOV. For Canadian customers: Please contact Ducati customer service at 1-888-391-5446 or for additional information about the recall you can contact Transport Canada at 1-800-333-0510.



TREADACT CUSTOMER REIMBURSEMENT PLAN If you have paid for the repair described in the attached letter, and you would like to be considered for reimbursement, please contact your authorized Ducati dealer. Expenses from repair facilities outside of the authorized Ducati dealer network will be considered; however, the procedure must meet Ducati North America’s standards. Your authorized Ducati retailer will request a copy of your owner notification letter, as well as, a copy of your previously paid invoice. They inspect the vehicle, if still in your possession, prior to submitting a claim on your behalf to Ducati North America, Inc. for reimbursement. Please note the following: Only a repair subject of this safety recall campaign is reimbursable. Ducati North America, Inc will not reimburse consequential expenses such as towing, rental, accommodations, and damage repairs. We recommend that your authorized Ducati dealer be your primary contact on this issue. We anticipate that your authorized Ducati dealer will be able to answer any questions that you may have regarding your qualifications for reimbursement of a previous repair; however, our Customer Relations Dept. may be contacted at 408-253-0499 for any special assistance required. We regret any inconvenience to you from this action; however, your safety and satisfaction are important to us. We request that you bring your Ducati motorcycle to your nearest authorized Ducati dealer at your earliest convenience. Thank you for riding Ducati. Sincerely, Ducati North America Service Department

Recall Bulletin SRV-RCL-16-004 · Recall Bulletin SRV-RCL-16-004 ... Update procedure reimbursement...

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