RebeccaCampbellresume2016
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Transcript of RebeccaCampbellresume2016
Experienced Candidate Resume Template
Rebecca S Campbell627 Telfair Ct Suwanee, GA 30024 (678) [email protected]
OBJECTIVE__________________________________________________________________ Administrative position utilizing my customer service, management, problem-solving skills and organizational abilities within a growing company.
WORK HISTORY
Benchmark Brands, Inc./FootSmart Products Atlanta, GA 2002-presentMailing CoordinatorManaging inbound/outbound mail and packages, as well as providing support for the call center staff.Processed incoming mail orders and distributed all outgoing USPS, FEDEX, and UPS shipments for the company
Solved complex customer service issues as relating to mail order processing/incoming phone orders and assisted customer service representatives with escalated customer issues.
Processed daily downloads/rejected orders from off site call centers
Developed/implemented training program for mailroom employees
Managed inbound customer service inquiries via mail/email
Developed/implemented procedures for weekly deposits involving check scanning software/hardware
Assisted with testing/implementation of ESM software, as well as ongoing testing/implementation of software upgrades/patches
Responsible for daily deposits from inbound mail orders via ACH check software, as well as manual bank deposits
Provided backup for call center (inbound order/customer service calls)
Provided back up for call center management as well as other administrative positions
Handled customer service escalations from the Better Business Bureau
Created/managed multiple excel spreadsheets used by various departments
Processed employee orders and returns
Managed ordering of paper goods for call center (envelopes, specialty FTC cards) via purchase order and third party vendor
Assisted with scheduling of company functions, including budgeting, ordering with outside vendors, and arranging deliveries
Assisted with expense/reimbursement accounts for various members of call center management
Facilitated the establishment of new post office boxes and all postal accounts for catalog customers, as well as call center mailing location for company move
Managed call center volunteer participation and fundraising in company sponsored events with the American Diabetes Association including the Tour de Cure and the Step Out Walk (arranging employee schedules for volunteering, fundraising, collection/managements of money collected, assisting in various event booths, ordering of event participation merchandise)
Benchmark Brands, Inc./FootSmart Norcross, GA 2001-2002Customer Service Team LeadManaged 20-30 customer service representatives in a call center environment.Provided customer service for customers via inbound/outbound calls and assisted customer service representatives with escalated customer issues, as well as handling complex customer problems
Monitored Fujitsu phone system for abandon rates/agent availability
Managed various reports and data entry problems as well as inbound customer service inquires via mail/email
Assisted with writing of procedures/training materials for customer service department as well as training of new employees
Handled numerous reports from Ecometry system
managed weekly employee schedules, including lunches/breaks
provided ongoing coaching to phone representatives, as well as yearly evaluations
Benchmark Brands, Inc./FotSmart Norcross, GA 2000-2001Customer Service RepresentativeAnswered inbound customer service calls in a call center environment.Placed orders for customers via phone for lower body health products
Provided order tracking, product information and other customer service for customers
Assisted mail room staff with processing of incoming mail orders
Assisted with management of company's yahoo store front (processing orders, managing products, updating shipping fees, answering customer service emails)
Communicated with warehouse for expediting orders
Taco Bell, Duluth, GA 1997-2000Assistant Store ManagerManaged 3-4 area restaurants and provided on site management training for new hires.Managed cash control and performed opening/closing procedures for store
Manage inventory control, including weekly orders of new goods
managed shift deployment and training of new employees
provided on site training for new management hires
complied weekly/monthly schedules
managed benefits, hiring/termination of employees
EDUCATIONGeorgia Southwestern State University, Americus, GAcompleted GA core curriculum 1996-1998provided tutoring for foreign students in English and French
member of community choir, college choir
member of small choral jazz ensemble
president of college chapter of Habitat For Humanity
secretary of Resident Hall Association
SOFTWARE/SYSTEM SKILLS__________________________________________________Microsoft Office (Word, Excel, Outlook, messenger)
working knowledge of order entry programs (Lawson, Accuterm, Visual Link, Mail Order Wizard)
extensive knowledge of ESM
extensive knowledge of Certifunds/Certegy and Telecheck check processing systems and associated hardware
working/basic repair and/or maintenance of fax, copier, Neopost/Hasler postage machines, Omation Model 2000 Envelopener, and Shear Tech document processing system