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1 Gulf Based Airline Companies
Gulf Based Airlines ambitions and its implications on its customers and competitors in
Europe and the United States
2 Gulf Based Airline Companies
ABSTRACT
The view from Emirates, Etihad and Qatar Airways headquarters has stroked fears into the hearts
of rival airline companies around the world especially in Europe and North America. Well, why
not, the rapid growth of these airlines has been phenomenal and the markets they have captured
are beyond expectations. As these three airline companies are growing so as their hub and
therefore more passengers handled by these airports every day in coming years. This is good
news for them (Emirates, Etihad and Qatar Airways) and for their passengers who will have
some great services on the way to and from their destination. With, every good news, there is a
bad news waiting; but the bad news is not for these airline companies but for their rival
companies in Europe and North America. The objective of the study will relate to some of the
information regarding these 3-airline companies' expansions and it sought to examine more
closely the implications on consumers and their rival airline companies in Europe and North
America. In addition to that, the report outlines some of the appropriate strategic options about
Emirates, Etihad and Qatar Airways in order to keep itself economically sustainable. Different
sources are used in order to execute this report.
3 Gulf Based Airline Companies
INTRODUCTION
Airplanes, a bird with engines fly through the air has developed in less than a century.
Commercial aviation is an important industry around the world and over the years, aviation has
perfected itself from a simple glider to space shuttles. Commercial aviation is highly competitive
in the world due to the arising costs of operation and maintenance and as people travel for leisure
and business, and airplanes are most reliable mode of transportation. The Airline industry is one
of the world is largest growing industries, which has generated over $300 billion in 2001 single-
handedly and in addition to that it has the second highest industrial growth rate, after the
software (computer) industry, with standard growth rates of 3% - 5% per annum over the last 20
years (Airliner World, 2012). The introduction of new jet planes such as Boeing 707 and DC-9
at the late 1950 has brought a new era in the commercial aviation, which is known as “The Jet
Age” (“The Era of Commercial Jets”, n.d.). In 1927, Charles Lindbergh successfully
completed his first solo flight across the Atlantic Ocean and created a massive interest in flying
with the public. Since then, air travel grew rapidly until 2001 expanding at a number of 172
million passengers in the year 1970 to approximately 642 million passengers in 2003 (“The Era
of Commercial Jets”, n.d.).With the production of jets in the commercial aviation, airline
companies revolutionized their short routes; the structure of civil aviation air management and
ground operations changed tremendously with the introduction of jet planes in the commercial
aviation industry (“The Era of Commercial Jets”, n.d.). Air travel has grown in the past decade
and it keeps on growing rapidly for both leisure and business purposes. This also affected the
short routes and had some social effects on people worldwide. With the growth of air travel in
past decade travel grew simultaneously strongly for both leisure and business purposes.
4 Gulf Based Airline Companies
Elasticity of demand, externalities, wage inequality, monetary policies and fiscal policies
extremely influences the airline industry (Aviation News, 2011).
The current market conditions decide the direction of airline industry; recently the
International Air Transport Association (IATA) further downgraded its 2011 airline industry
profit forecast to $4 billion. This is a disaster as this is a 54% drop compared with the $8.6
billion profit forecast in March and a 78% drop compared with the $18 billion net profit
(expectations from $16 billion) recorded in 2010. On predictable revenue of $598 billion, a $4
billion profit will equate to a 0.7% margin (IATA, 2011). The past two years airline industry has
seen many disastrous economic conditions, which includes an unparalleled number of airlines,
worldwide, filing for bankruptcy and many more, would have followed suit if there was no
government intervention (Airliner World, 2012). The main factors leading to their failure and
the problems currently faced by the airline industry is very general, they have their roots in the
existing economic, and political climate, which is according to IATA (2002), continues to
remain very challenging. At first, starting with the Natural disasters in Fukushima, Japan, then
the unrest in the Middle East and North Africa (Arab Spring), in addition to that, the sharp rise in
oil prices has reduced the industry profit expectations to $4 billion this year. If the industry is
making any money annually is a combination of unmatched disasters with a result of a very
fragile balance (Airliner World, 2012). The high fuel price affected by the industry is balanced
by the efficiency gains of the last decade and the strengthening global economic environment.
Even with all these conditions, some airlines have projected an excellent profit rate and increased
their load factor unlike anyone (Airports International Council, 2012). Emirates, Etihad and
Qatar Airways has become the new face of the airline world, a leader in the industry that has
captured different markets and leaving its impression worldwide (Airliner World, 2012).
5 Gulf Based Airline Companies
Throughout the paper, it will discuss some of the questions that will lead to the answers of this
research:
1) What are the factors, which has made these three airlines so strong and powerful and a
world leader in the airline industry?
2) What airline companies in Europe and North America needs to do in order to keep
themselves competitive to Etihad, Emirates and Qatar Airways?
3) Can Etihad, Emirates and Qatar airways be this economically sustainable in the future?
6 Gulf Based Airline Companies
On 1971, most of the Persian Gulf countries marked their independence from Great Britain.
During the year from 1951 to 1971, a British company; BOAC (British Overseas Airways
Corporation) became one of the major shareholder in the Gulf Aviation, holding about 22% stake
in the company (Gulf Air Company, n.d.). The company Gulf Aviation began its services to
London on April 1970 with a regular aircraft (Vickers VC10) then, with the beginning of BOAC,
saw a sequence of updated aircraft entering the fleet (Gulf Air Company, n.d.). The greatest
turning point for Gulf Aviation came after 1971 as most of the Persian Gulf countries got their
independence and from these; the governments of Kingdom of Bahrain, State of Qatar, the
Emirate of Abu Dhabi and Dubai; and the Sultanate of Oman purchased BOAC's shares in Gulf
Aviation ("21st Century", 2008). On January 1, 1974 under the Foundation Treaty created a
national carrier of the four Gulf States and named it "GULF AIR". Then, in 1983, Gulf Air was
startled with two big blows on itself ("21st Century", 2008). Then later in June 1980, the UAE
Federal Government was proposing to set up a national airline, which will compete with Gulf
7 Gulf Based Airline Companies
Air. The Federal Cabinet asked the Emirate of Dubai and Sharjah to carry on with the proposal
under the open skies policy in the region ("21st Century", 2008). In a very grouchy stir, both
the Emirates (Dubai and Sharjah) refused to recognize Gulf Air as the national carrier. Moreover,
the worrying factor came in, as State of Qatar who was one of the important shareholders in the
company was also interested in starting its own Airline Company (National Carrier) (Gulf Air
Company, n.d.). Therefore, in 1993, Qatar started its own national carrier: Qatar Airways and
almost after nine year on 2002, the Government of Abu Dhabi also withdrawn its shares from
Gulf Air and started its own carrier Etihad Airways ("Gulf Air welcomes." 2009). On 1993, the
Government of Oman also founded its national carrier "OMAN AIR" and later became a joint
stock company and purchased 13 aircrafts of Gulf Air. Currently, Bahraini government solely
controls Gulf Air and it is the national carrier of Bahrain with its headquarters in Manama,
Bahrain ("Gulf Air welcomes." 2009).
Current Gulf Air Logo
8 Gulf Based Airline Companies
Emirates Background
Emirates airline (also known as by marketing phrase Fly Emirates) is the national airline of the
Emirate of Dubai, United Arab Emirates. It is one of the largest airline companies in the Middle
East including in the Persian Gulf and it operates more than 2400 passenger flights per week
from its hub Dubai International Airport Terminal 3 to world's 105 cities in 62 countries across
six continents (IATA, 2011). The company also operates three of the ten world's longest non-
stop moneymaking flights from Dubai to Los Angeles, San Francisco, New York and Houston
(Skytrax, 2011).
Anyhow, everyone has a humble beginning so did Emirates, Emirates started its first operation
out of Dubai with just only two aircrafts - a leased Boeing 737 and an Airbus 300 B4 from
Pakistan International Airlines in 1985 (Borenstein, S. 1992). As mentioned in the beginning,
the Government of Dubai wanted to have its own national carrier and so separated it from Gulf
Air. Due to this decision taken by government of Dubai, a tense relationship was created
between the government and the airline, in reaction to that Gulf Air reduced the flight
frequencies and capacities to and from Dubai between two thirds between the year 1984 and
1985 (Borenstein, S. 1992). Emirates have focused its differentiation in a legacy airline of
luxury, high tech, state of the art and its excellent quality. It has been very successful in its
operations, it is Gulf's largest carrier, and one of the world's largest airline company and
expected to be the world's largest airline by 2015 ("Aviation in the Gulf", 2010). Since the
foreign airline companies were unable and unwilling to fill the gap, therefore ruler of Dubai,
Sheik Mohammad Bin Rashid Al- Maktoum convened a team of experts headed by Maurice
Flanagan and Tim Clark and later the son of the Dubai's ruler, Sheik Ahmad Bin Saeed Al
9 Gulf Based Airline Companies
Maktoum to deal with the emergency. However, there were two conditions by the ruler: First, the
airline should meet the highest quality standards as possible and there would not be any
additional capital injections by the government other than the promised US$10 million startup
capital (Emirates, 2012). With few destinations in the beginning on 1985 (Dhaka, Colombo,
Amman and Cairo), by 1987 it added first two European destinations- London Gatwick and
Frankfurt. Later, in 1995, Emirates started to operate all wide body fleet and in 2001, 2003 and
2005 Emirates placed some of the largest aircraft orders ever (Emirates, 2004). Since 1985,
Emirates airlines entered in the industry it improved its operations, they rapidly increased their
size, recruited more people and added more destinations each year. With all these improvements
lies some sources of competitive advantages for Emirates Airlines, they have provided some
operating efficiency compared to other flag carriers or foreign airlines. Now there are direct
(non-stop) flights from New York to Dubai twice daily and this means that Emirates has
succeeded in providing quality, innovation and efficiency that is considered as the building
blocks of the competitive advantage (J. Johnsson, 2007). The second source of Emirates
competitive advantage is its low fares and since cost is one of the important factors that
determine the competitive advantages among rival companies and beat the competitors out of the
market. Emirates airline has captured almost every market with its great service and lower fares,
for example: flights within South America; Buenos Aires to Rio De Janiero one way is only
US$290 compared to TAM, Pluna and LAN, which is US$350. In addition to that, the service by
Emirates is phenomenal, legroom and above all the baggage allowance (2 bags per person)
compared to others only one bag policy (Emirates, 2012). For its long- haul flights, Emirates
provides layover in Dubai with free hotel and airport transfer whereas other airlines could not
provide it as it increases their costs. Some of these benefits keep Emirates very competitive in
10 Gulf Based Airline Companies
the Aviation Market. Another factor, which is an advantage for Emirates against other carriers in
the industry, is the family based structure. Additionally, they do not have as strict governance
practices like in the Western companies; their distinctive characteristic is that unlike most other
airlines in the industry. They do not have a board but do regular meetings on Wednesday. One
thing about Emirates is that "Sky is no more the limit!" (J. Johnsson, 2007)
11 Gulf Based Airline Companies
QATAR AIRWAYS BACKGROUND
Qatar Airways is the national carrier of Qatar and its headquarters is in Doha, Qatar. One of the
top airlines in the Middle East, in fact according to Skytrax 2011 Qatar Airways has been ranked
no. 1 Airline in the industry and one of the four airlines, which has been given Five Star
Statuses (Skytrax, 2011). Furthermore, it is also a member of the Arab Air carrier's
organization; Qatar Airways story starts in a similar fashion like Emirates. Qatar Airways was
established on November 22, 1993 but it started its flight operations on 20 Jan 1994. At the
beginning, Qatar Airways was completely owned by the Royal Family of Qatar (Government)
and it started as a low fare airline company. As Qatar was, also part of Gulf Air (national carrier)
and it got the idea about establishing its own national carrier after Emirates been successful
("Aviation in the Gulf", 2010). At the beginning, Qatar Airways used wet leased Boeing 767-
200 aircrafts from Kuwait Airways (owned by Qatari royals), however it was re-launched in
1997 as Qatar Airways. On February 1 1999, Qatar Airways had their first delivery of Airbus
A320 aircraft on lease from Singapore Aircraft and on May 2002, the Government of Qatar
withdrew its shares from Gulf Air completely and at that time, Qatar Airways had 21 aircrafts
(Gulf Air Company, n.d.). Currently, the government of Qatar controls 50% of the stake at
Qatar Airways and 50% by private investors. Qatar Airways also ordered new Airbus A380s and
A340 on January 11, 2011. The operations of the company have not reached as far as Emirates
but currently they are operating more than 80 destinations all over the world but on June 27,
2007 (TNN, 2009). As, Qatar Airways began its services to New York, it has marked its long
haul flights; it will also be serving more US cities and South American cities. Qatar Airways has
also trying to capture the market in South America like Emirates, which would be an interesting
12 Gulf Based Airline Companies
scene as both the Gulf Based Airlines competing with each other in order to control the market.
(R.Balakrishnan, A. Fadnees, 2012).
As the company is operating on a very competitive market but known for its large
capital base and a growing fleet size, it is becoming a threat to its competitors. In realizing the
benefits of the industry, Qatar Airways as one of the participants in the fleet industry is expecting
to expand its operations in more destinations and in all continents just like Emirates. With its
expansion in process, some relevant strategies are required in order to keep it profitable and
sustainable; in short, this is an industry where competitiveness should be first attained at all level
(R.Balakrishnan, A. Fadnees, 2012).
13 Gulf Based Airline Companies
ETIHAD AIRWAYS BACKGROUND
This is one of the airline companies, which was born with golden spoon on its wings. It was
established by a royal ruling on July 2003 but its first flight commenced on November 2003 with
a ceremonial flight from Abu Dhabi to Al Ain, a small city 160 km (125 miles) east of Abu
Dhabi and 120 km (95 miles) south of Dubai. Just like Emirates (Government of Dubai) and
Qatar Airways (Government of Qatar), the government of Abu Dhabi was also part of Gulf Air;
it was also the national carrier of Abu Dhabi. Etihad is the national carrier of United Arab
Emirates, so it is company's Slogan "From Abu Dhabi to the World", and pretty much, it is doing
it. Etihad means "United" and it portrays the unity and goodwill between all the Emirates of
United Arab Emirates (Adam Schreck, 2012).
Etihad has been one of the fastest growing airline companies and it has increased its destination
and routes rapidly; almost ten to twelve routes every year and its fleet size. Etihad has announced
the largest aircraft order in aviation history at International Air Show on 2008, it was up to 205
aircraft. By May 2010, the airline started services to more than 61 destinations around the world
from its hub Abu Dhabi International Airport (Adam Schreck, 2012). The Airline is currently
operating more than 1200 flights per week with over 82 destinations in more than 50 countries
with a fleet of 66 Airbus and Boeing aircrafts. Etihad introduces a major campaign every year
and invests seriously on marketing as the marketing department as the marketing is an important
part of the industry. The Marketing department in Etihad has three divisions: Sponsorship and
Exhibitions, Brand Management and Visual Communication (PTI, 2008, July 15). In the year,
2010 Etihad carried more than 7 million passengers compared to 6.2 million passengers; now
this is a 13% increase for the airline. In spite of all the record revenues by the airline, which was
14 Gulf Based Airline Companies
US$300 million in 2010, unfortunately Etihad has not yet been profitable but recently on 2011
Etihad has claimed to have a full
year profit. As Etihad posted a
39% jump in its third quarter
revenues and increased its network
and passenger numbers (PTI, Jan
26, 2012). On the year of 2012,
Etihad has invested in many other
airline companies like Virgin Australia and Air Berlin. On 5 June 2012, Etihad invested almost
in 4% of the stocks of Virgin Australia and recently when Air Berlin was almost bankrupt,
Etihad injected its wealth. Since its beginning in 2003, Etihad Airways has received more than
30 awards; it was also the winner of World Travel Awards (WTA) for having the best Business
Class in the world and for its outstanding service in 2009. In addition to that, on November 2009
Etihad Airways won the "World Leading Airline" award. In 2010, Etihad was awarded as the
"World's Best First Class", "Best First Class Catering", "Best First Class Seat" and for
consecutive years it has been awarded as "World's Leading Airline" by Skytrax.
2003 2004 2005 2006 2007 2008 2009 2010
Number of
passengers (millions)
0.1 0.3 1.0 2.8 4.6 6.0 6.3 7.1
Number of aircraft
(at year end)
6 12 22 37 42 52 57
15 Gulf Based Airline Companies
After the background of the three airlines, it is important to know more about these Airlines
Economic Forces, Key Success Factors, SWOT analysis and above all the Economic Recession
Strategies.
ECONOMIC FORCES OF
QATAR, EMIRATES & ETIHAD
In the airline, industry demand for travel extremely depends on the economic conditions, an
organization's marketing strategies. Qatar, Etihad and Emirates has grown and developed its
business in their home cities (Abu Dhabi, Dubai and Doha). The economy of these three cities or
the two countries (Qatar and United Arab Emirates) is very strong. In fact according to Forbes,
World richest country of 2011 was Qatar with a GDP of US$88,222 per capita whereas United
Arab Emirates being the sixth richest country with a GDP of $47,439 per capital just slightly
above United States of America (CIA FACTBOOK, 2011). Unquestionably, a stable economy
and sustainable wealth is a key to success and an increase in the demand for air travel whether it
is for business or leisure. With recent economic crisis Emirates, Etihad and Qatar airways has
shown a lot of revenues and profits which unfortunately many other rival companies in Europe
and North America (United States) have not posted. Demand is deteriorating, as the economic
conditions look grim around the world; now the challenge is how to survive this crisis but for
these three airline companies it does not look that grim as it is government sponsored airline
companies and enough wealth to inject it does not seem much trouble for these three airlines in
the present.
Another factor employed by these three airline companies is diversity; both of its domestic and
international markets Emirates, Etihad and Qatar operate in a cultural diversity. U.S.A., U.K.,
16 Gulf Based Airline Companies
Canada, Australia and other parts of Europe where it is a melting pot and there are variety of
consumers and as most of the, stable incomers; this gives these three airlines to cash in with
strong demand for travel on holidays ("Middle East Airlines", 2011).
Below is the profile and data of these two countries compared with United States of America:
UNITED STATES
QATAR UNITED ARAB
EMIRATES
Population
313,232,044
5,148,664 848,016
Area
(Sq miles)
9,826,675 11,586 83,600
GDP
$14,660,000,000,000
$150,600,000,000
$246,800,000,000
GDP per Capita
$47,200 $179,000
$49,600
GDP Growth
2.8%
16.3% 3.2%
Inflation rate
1.4% 1.1% 2.2%
External Debt
$13,980,000,000,000 $71,380,000,000
$122,700,000,000
Unemployment
Rate
9.6% 0.5% 2.4%
Exports
$1,270,000,000,000 $195,800,000,000 $57,820,000,000
Imports $1,903,000,000,000 $23,380,000,000
$159,000,000,000
17 Gulf Based Airline Companies
0.00%
2.00%
4.00%
6.00%
8.00%
10.00%
12.00%
14.00%
16.00%
18.00%
QATAR
UNITED ARAB EMIRATES
UNITED STATES
Sources: CIA Factbook
UNITED STATES QATAR UNITED ARAB EMIRATES
GDP Growth 2.8% 16.30% 3.20%
Inflation rate 1.40% 1.10% 2.20%
Unemployment
Rate
9.60% 0.50% 2.40%
18 Gulf Based Airline Companies
19 Gulf Based Airline Companies
New Entrants
Whenever there is a profitable market, more firms that are new will enter the market to
establish itself. Asia Pacific is one of the great examples for this; it is the region of a vibrant
market where an inbound tourism enjoys a growth of 7.9% and outbound with a 25%. All the
airlines operating in this region during the financial crisis were having high profits; for example-
Qantas profits were US$618 million in 2007, Cathay Pacific profits on 2007 were almost
US$905 million. In this situation Emirates, Etihad and Qatar airways exploited the market for
high profitability as demand was growing.
Competition among Rivals
Emirates, Etihad and Qatar Airways compete with some of the largest airlines in Europe and
America: Air France, KLM, Lufthansa and United Airlines. As these well-established airline
companies are operating the same destination in Asia Pacific, Australia and America, the
competition is so aggressive that the global industry is witnessing a growth of low cost airlines.
Buyers Bargaining Power:
As competition between the companies are becoming intense, Emirates Etihad and Qatar
Airways may face a threat now and in future when customers have an ability to make demands
on their products in terms of lower prices, a phenomenal service and great product quality.
Therefore, these three airlines are unlikely to exhibit high rates of return (turnover) due to price
reducing and investing more in the product innovation.
20 Gulf Based Airline Companies
Suppliers Bargaining Power
World's dominant aircraft producers are Airbus and Boeing and every other airlines places orders
with the, as a large buyer these three airliners still faces a threat of paying higher prices or even
delivery delays. Furthermore, they also depend so much on these suppliers as required products
and are differentiated while the suppliers have high proficiency.
Substitute products:
Most airliners offer similar products with similar features: Low Price, outstanding quality,
and phenomenal service. In other regions, there are some direct substitute products to Emirates,
Etihad and Qatar Airways. There will be challenges for these three airlines when there will be
enough competition to launch new products globally. For Example: Virgin Atlantic has its
subsidiaries around the world: Virgin America in United States, Virgin Australia in Australia and
Virgin Nigeria in Nigeria and its nearby regions. Consumers (Passengers) will benefit from these
low fares and higher quality; in addition these products will meet the customer demands and
understand what they want.
Key Strategies Employed
Reviewing these three airlines business strategies, one can understand its focused differentiation
as a five star airline or "Airline of the Year" underlines the product development in terms of
luxury, excellent quality and outstanding performance (service). These three have proved to be
successful companies exploiting the market with high profitability. Secondly, none of these three
airlines is in the major alliances (Star Alliance, One World Alliance and Sky Team). With these
competitive markets, will they be able to compete with the big giants?
21 Gulf Based Airline Companies
Unambiguously, this explains how strategic the management is and they consider
the possible impact of entering the major alliances with their strong competitors of similar level
economies of scale, operating within the markets and channels.
Key Success Factors
Cost Competitiveness:
It is very important for good managers to cut costs and increase the revenue and it is vital
for capital-intensive industry such as in the airline industry. For these three airlines to
balance the total operation costs, the management must work very to costs and keep
profits high. According to my own experience, this year on January when I was traveling
from Abu Dhabi to Doha and later Doha to Zurich, it was shocking that Qatar Airways
and Etihad Airways on these flights were 30% empty. In this recession economic
situations these scene would not be seen on any other airlines (J. Wensveen, 2007).
Economies of Scale:
Emirates, Etihad and Qatar Airways are well - established companies with strong alliances over
international destinations and other the other hand they keep on continuing to invest on new
fleets. This means they will increase their capacity and maintain fixed costs with other players.
They will access the global market with greater geographical coverage and this will create a high
barrier to new entrants due to high costs and scope of business (J. Wensveen, 2007)..
22 Gulf Based Airline Companies
Appropriate Strategy:
Emirates, Etihad and Qatar are legacy airlines where advanced technology, staff skills, state of
the art technology and auxiliary services are the main drivers for success. Therefore, they are
aware of the need for continuous innovations, and not only in the fleet and staff expansion but in
the premium services for everyone. They have been renowned for technology development and
skilled staff of multi culture backgrounds ("Aviation in the Gulf", 2010).
RIVAL COMPANIES
As explained the key success factors of these companies, here are some of the rival companies in
Europe and in North America, how they are performing. From the graph and data some
assumptions can be done:
In Europe, we can see the low fare airline companies are performing better than the international
carrier can and a lot of them are merging with each other like British Airways and Iberia, then
KLM and Air France. As markets are getting competitive low fare, airlines are trying to capture
the market. In Europe because of the EU establishment, there is open sky policy and in addition,
23 Gulf Based Airline Companies
most European cities are just few miles away from each other and only maximum 2-3 hours
flight from each other. Most passengers do not mind to travel in less legroom and give away
some comfort as they are paying a very low price for the tickets.
In this graph for the US carriers, it is the mirror image of European market. The
bigger international carriers are performing much better than the low fare airlines except
Southwest Airlines, which is a low fare airline. First, Delta acquired Northwest airlines, in result
to that, it has the largest, and the most state of the art fleet in the US Aviation industry.
Secondly, United Continental after their merge it has the most routes, in fact as recently my trip
to Tokyo, Japan I have noticed United Continental second biggest hub is Tokyo. In addition, the
Eastern Region Marketing Manager Ms. Monica from United Continental have confirmed that
they have more flights in operating in that region than Japan Airlines, Tokyo- Singapore, Tokyo-
Guam, Ho Chi Minh City. US airways and American Airlines who are lagging behind with the
24 Gulf Based Airline Companies
big players are soon likely to merge which will make create competition for Delta and United
Continental, this might even increase the fares for the passengers.
For the low fare airlines like JetBlue, that has a good reputation and outstanding service has
lower revenues than Southwest because of its network and routes. JetBlue does not have too
many routes and destinations for its passengers whereas Southwest provides an alternate route
(airport) in that same city for a lower price. For Example: Instead of flying from JFK New York-
Chicago O Hare International Airport, Southwest flies from New York's LaGuardia Airport to
Chicago Midway Airport. In addition to that, they provide some benefits to their passengers like
free baggage allowance and better legroom, which the big international carriers in the US do not
provide. Air Canada, West Jet, Spirit Airways and Allegiant Airlines serves few destinations and
with less destinations served less revenues earned and they are totally unable to match with their
competitors.
25 Gulf Based Airline Companies
Strategic Options for an Economic Recession
Currently, the airline industry is facing financial crisis and many airlines are filing bankruptcy.
Some of the issues:
Economies are slowing down in US, Japan, EU and China.
There is overcapacity in many markets especially in the long haul markets; it is because due to
reregulation and alliances when there is intensive competition.
Rising demand of low fare airlines
Reconstructing the routes, whether the routes are profitable or not.
Cutting costs and increasing the revenues.
Well, so far these three airlines are not facing anything like or in a mood to set things in that
way. It all depends in the future if the countries or cities are dried with their oil money.
26 Gulf Based Airline Companies
HUBS
London Heathrow's terminal 5 is one of the amazing and biggest airport terminal in the world but
just after six months Dubai airport Terminal 3 was opened and it has almost in third position in
annual passenger handling. Both terminals can handle almost 30 million passengers a year and
both of them were designed for the exclusive use for serving their flag carriers. Unfortunately,
this is where the similarities end because London's Terminal 5 is kind of cramped site, whereas
Dubai's T3 has 3 times more space; on the other hand Terminal 5 of London Heathrow would not
get any bigger, Dubai's Terminal 3 will soon be the largest building in the world by floor space.
It will handle more than 43 million passengers a year and can accommodate 23 Airbus A380s
("Aviation in the Gulf", 2010).
As years will, pass Dubai International Airport will be third busiest international airport and as
passenger growth running a rate of 20%, the capacity will reach to 90 million passengers a year.
27 Gulf Based Airline Companies
It is only a matter of time that Dubai International airport will overcome London. Similarly, Abu
Dhabi International Airport has claimed 21.2% increase in passenger traffic in 2012. In this year
(2012) between the months of January and March, the airport has welcomed 29,123 flights and
passenger traffic reaching to 15,197,000, which is almost a 22% increase. According to 2010,
Skytrax, Qatar's Doha International airport is 27th busiest airport in the world and the passenger
traffic has been 15,108,521 compared to 13,113,224 in 2009 that is a 19% increase. By 2013, a
new phase of Doha International airport will be opened which will be able to handle more than
16 million passengers ("Aviation in the Gulf", 2010).
Abu Dhabi International Airport 1
Dubai International Airport
28 Gulf Based Airline Companies
STRENGTHS
State of Art Technology
Developed Infrastructure, ground staffs and
exclusive airport and terminal
Large Fleet size (Small and large sizes)
Stable Finance
Strategic Management
Diverse Cultures (Staff)
Absolute cost advantages: Tax Free city,
Home base, Cheap Labor, low fuel prices
Economies of Scale
Scope of business
WEAKNESS
Lack of Skilled Labor; heavily
dependence on Expat Workers
Finance heavily dependent on "OIL"
exports. What happens if Oil price falls
or if Oil dries up?
Too much government subsidies.
Dependence on Local government
Cost intensive business due to
diversified value chain
OPPORTUNITIES
Reducing the competition in
duopolistic routes.
Entering the low cost market due to
absolute cost advantages and
economies of scale
Spreading its market size and
network and gaining benefits in those
markets.
THREATS
Threat from low cost Airlines, an
intense competition can be faced
Deregulation and liberalization
Not part of any major alliance.
Fuel price fluctuation and even the end
of oil revenues.
Shortage of resources. Not economic
variety.
29 Gulf Based Airline Companies
CONCLUSIONS
From analyzing all the factors internally and externally it is worth that Emirate, Etihad and Qatar
Airways management identify its capabilities and competitive advantages and makes a proper
way to use those resources in the field. From these analyses, one can say that Emirates, Etihad
and Qatar need to respond to the changes in the economic conditions. Management needs to be
aware of those situations and plan accordingly (Adam Schreck, 2012). Another factor to survive
in this current financial crisis; these three airlines needs to outsource some of its operations in the
value chain such as Engineering, Maintenance, catering and ground handling. This will surely
reduce some costs of the company and they will benefit from high expertise and efficiency.
Emirates, Etihad and Qatar Airways also need to strategize its prices and penetrate into the low
cost markets as passengers are looking for low fares and better services. So far, these airline
companies have a great potential and prospects, they have been awarded in numerous occasions.
All of them can gain from its marketing benefits and network to spread and reduce competition
(Adam Schreck, 2012).
30 Gulf Based Airline Companies
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