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Supreme Council of Information & Communication Technology

2007 Annual Reportrealizing the promise

Only five employees worked at ictQATAR when we opened our doors

in 2005. Today, we have 180 people on our team. With tremendous

cooperation from the rest of the government, we have built ictQATAR

from a vision into an innovative force that improves lives and makes our

country a better place to do business.

In this short time, we have begun to realize the rewards of information

and communication technology (ICT). Qatar’s telecommunications sector

now offers a second mobile provider in the marketplace. This competition

will provide choice to consumers and will drive innovation in products

and services while offering the public better quality, service, and value.

By connecting people to government through the new e-government

portal, Hukoomi, ictQATAR helps nurture democratic principles. Now

people of all ages and income levels can access the same information

about government policy and services any time day or night. We support

the country’s ambitious education reform by helping open students’

eyes to a world of ideas and concepts. Technology allows adult learners

to keep growing intellectually and professionally so their careers advance

and prosper. Every day, ICT supports the economy as it expands, deepens,

and diversifies, allowing Qatar to compete against economic power-

houses throughout the world. Because of technology, people with a dream

and a good idea can start or expand small and medium-sized businesses,

connecting securely to customers and suppliers all over the globe.

In so many ways, technology lights the path to a brighter, better future

for everybody who lives and works in Qatar. We have just begun our

astonishing journey.

Dr. Hessa Sultan Al-Jaber Secretary General of ictQATAR

Dr. Hessa Sultan Al-Jaber

Content

Introduction 2

The Vision 4

The Journey 8

Profiles 18

Organization 26

The Supreme Council of Information &

Communication Technology (ictQATAR)

connects people to the technologies

that enrich their lives, drive economic

development, and inspire confidence in the

future. Established in 2004 as the nation’s

ICT policy and regulatory body, ictQATAR’s

responsibility is to support Qatar’s ambitious

vision to achieve social and political change

while advancing global competitiveness.

Already, ICT is benefiting those who live

and work in Qatar in countless ways.

Children and adults learn more creatively.

Businesses of all sizes are discovering new

efficiencies and new markets. Government

is more responsive. And transformation in

healthcare is under way.

In just a few years, these accomplishments have supported Qatar’s

rise to a ranking of 32nd among 127 nations in the 2007–08 Networked

Readiness Index produced by the World Economic Forum and

INSEAD. This ranking squarely places Qatar as a regional leader.

When ictQATAR was established, His Highness the Emir invested

the Council with two authorities:

As the country’s independent and fair regulator, ictQATAR

protects consumers and businesses from unfair practices as

Qatar transitions to a competitive telecoms market.

As the government body that nurtures innovative technologies to

benefit those who live and work in Qatar, ictQATAR connects

citizens to government and helps people of all ages and income

levels become comfortable with technology so they can achieve

their personal and professional goals. A strategic partnership

between ictQATAR and Microsoft strengthens ICT initiatives in

healthcare, education, and other sectors.

ictQATAR’s accomplishments include opening the country’s

telecommunications market to competition; launching an easy-to-use

online portal to government information and services; raising awareness

of the power of ICT through a national information campaign, “The

promise of e”; and preparing for the future through the creation and

adoption of a comprehensive three-year strategic plan.

And ictQATAR has only begun to bring improvements to every aspect

of life in Qatar. In the years ahead, an increasingly vibrant, innovative

ICT sector will fuel Qatar’s economy and secure an even brighter

tomorrow for Qatar’s families.

32007 Annual ReportictQATAR2

52007 Annual Report

A diverse, flexible economy that advances the welfare

of everyone: this is the goal of Qatar’s National Vision.

Fundamental elements of the National Vision include

promoting democratic processes, safeguarding the

nation’s unique environment, offering world-class

healthcare to all citizens, and providing learners with the

skills and knowledge to thrive in a global economy.

This National Vision is an ambitious roadmap to a

prosperous future where citizens will enjoy unlimited

social, economic, and political opportunities. And

ICT is integral to attaining all these goals. In fact,

technology is supporting social and political reforms

already in progress.

By 2012, Qatar’s IT spending is expected to

surpass that of its peers, Bahrain and Oman,

recording a compound annual growth rate

of 11 percent.

Source—2008 Business Monitor International

4 ictQATAR

the vision

In order to achieve this promise for all, ictQATAR approved a

three-year master plan that details ICT programs and projects

through 2010. All activities are framed by an environment,

readiness, and usage (ERU) model. Within this framework,

ICT-driven change occurs by creating the right environment

through conducive market conditions, appropriate policies,

and essential infrastructure—all to increase the readiness of

citizens, businesses, and government. In order to ensure

broad usage, ICT decision making is based on developing useful

applications and sector-specific content .

The ERU model has led to the creation of nine core national

programs that support individual initiatives. These programs

include state-of-the-art infrastructure development; capability-

building; regulatory and legal frameworks; information safety

and security; societal inclusiveness; and ICT in the priority areas

of education, health, government, and business.

72007 Annual Report

Educ

atio

n

Hea

lth

Gov

ernm

ent

Priv

ate

sect

or

Environment

Readiness

Usage

6 7 8 9

Programs addressing ERU framework

Sectorial ICT plan

1 State-of-the-art infrastructure 2 Innovation and capability building 3 Regulatory and legal framework 4 Safety and security 5 Inclusive society 6 e-Education 7 e-Health 8 Integrated government 9 e-Business

1 2 3 4

4 5

4 5

Qatar’s long-term vision, socioeconomic development

goals, and sector-specific priorities drive Qatar’s ICT

strategy and master plan as outlined below.

ictQATAR6

Sector-specific priorities and ICT imperatives

Socioeconomic programs

ICT strategy ICT master plan

Government services

Education

Health

Financial services

Tourism and sports

Transport

Oil and gas

Manufacturing

Sustained political reform

Long-term economic development

Equitable social development

Framework

Environment

Readiness

Usage

Educ

atio

n

Hea

lth

Gov

ernm

ent

Priv

ate

sect

or

Qatar National

Vision

Strategic thrust

Programs

Initiatives

Impact

92007 Annual Report

Over the past year, those who live and work in Qatar

have experienced the power of ICT in many ways

The Power of Choice: Telecoms Liberalization

Liberalization of the telecommunications sector has been a priority for

ictQATAR since the first days of the Council’s existence. And after a

careful, ordered, transparent process, in 2007 ictQATAR finally ended

the country’s monopoly in telecommunications products and services.

The open process included consultation and expression of interest

stages. A second mobile license was awarded to a Vodafone and Qatar

Foundation consortium to provide mobile service to business and

individual consumers. This first step in liberalizing the telecommunica-

tions industry means consumers will benefit as companies compete

for their business.

When the process began, 17 providers from throughout the world

expressed interest in entering Qatar’s market. ictQATAR’s regulatory

staff evaluated the companies to ensure they met specific technical,

financial, and operational criteria before the final list of renowned

providers competed against one another in an auction process. A similar

process is under way for the awarding of the fixed-line license.

In its role of regulator, and with a consumer protection mandate,

ictQATAR is developing a full regulatory framework that includes

dominance designation and conditions; interconnection and access

rules; regulatory cost accounting; tariff policy; spectrum and number

policies; consumer protection; and dispute resolution. Other areas

that will come under its focus will be electronic transactions

legislation, the application of UNCITRAL principles, domain name

procedures, and e-government processes.

the journey

8 ictQATAR

The Power of Connected Government: Hukoomi

Qatar’s leadership is dedicated to making government work effectively

and efficiently for residents, citizens, and visitors. A nationwide effort

is under way to integrate a customer-focused approach to every aspect

of running the government in order to reduce redundancies, increase

transparency, and heighten efficiency.

As part of this commitment, in 2007 ictQATAR worked with Ministries

and Councils to make government more responsive to the people it serves.

The centerpiece of this collaboration was the launching of Hukoomi,

a new, modern, online portal to Qatar’s government. Built on the success

of Qatar’s former e-government site—integrated into ictQATAR in

2005—Hukoomi gives those who live and work in Qatar easy, 24-hour

access to expanded government information and online services.

At any time, citizens and residents do everything from paying traffic fees

to hunting for a new job. Business owners can register their enterprise

online and access information and services about work visas and

business operating laws. And visitors to Qatar have a one-stop center

for information on tourist visas, cultural events, and accommodations.

112007 Annual Report

The Telecommunication Law is promulgated, providing the regulator the power to issue new licenses

The process is set in motion to liberalize the sector by intro-ducing into the market new mobile and fixed-line providers

A Vodafone and Qatar Foundation consortium is selected as the second licensee

A Vodafone and Qatar Foundation consortium is officially awarded license. Company is named Vodafone Qatar

Vodafone Qatar will begin offering service

2006 2007 2008 2009

Qatar’s leadership understood that competition would bring value to

consumers and spur development of the advanced products and services

needed to support a growing, diverse economy. Three objectives

have driven Qatar’s telecommunications liberalization:

Foster an efficient telecommunications sector to benefit society

Create a showcase for successful sector reform

Provide a sustainable business environment

In three years, ictQATAR will review the state of the telecommunications

market. At that time, we may determine that the market can sustain

additional mobile and fixed-line operators and once again initiate

licensing procedures.

ictQATAR10

Qatar Public Telecommunication Corporation is established

Qatar Public Telecommunication Corporation is renamed Qatar Telecom (Qtel)

The Information Technology and Communication Committee is established

The Supreme Council of Information & Communication Technology (ictQATAR) is formed

Qatar’s telecommunication transformation major milestones

1987 1998 2002 2004

Qatar boasts some of the region’s highest penetration rates in telecommunications (both fixed-line and mobile).

challenges are not limited by national boundaries. FIRST fosters regional

ties to security partners around the world in order to share up-to-date

information about threats and vulnerabilities.

Working with the community and public and private institutions,

Q-CERT raises awareness of cyber-security threats and risks. Q-CERT’s

mandate includes:

Build incident response capability

Create broad capabilities to monitor cyber-security developments

Work with critical organizations to establish and improve risk

management practices

In 2007, Q-CERT cooperated with government agencies, schools,

organizations, businesses of all sizes, and Qatar’s citizens to understand

and manage cybersecurity risks. ictQATAR and Q-CERT are committed to

protecting sensitive information and ensuring the safety of our children on

social networking and all other sites on the Internet.

Approximately 100 people representing the Arab States and other nations

throughout the world traveled to Doha in early 2008 to participate

in the International Telecommunication Union’s Regional Workshop on

Frameworks for Cybersecurity and Critical Information Infrastructure

Protection. During the meeting, ictQATAR and Q-CERT conducted a

cybersecurity forensics workshop for representatives from the region to

discuss challenges and best practices, develop frameworks for cyber-

security, and share information on development activities. International

meetings such as these are crucial because the interconnection of modern

societies creates interdependencies and risks that must be managed at

the national, regional, and global levels.


Hukoomi is a historic milestone—the first time that more than 50 entities

across the government came together online. Hukoomi will help businesses

improve productivity and compete in the marketplace. And it will improve

convenience and satisfaction in the daily lives of everyone in Qatar.

In 2007, ictQATAR worked with the State Audit Bureau to develop online

business services for launch in 2008 as a pilot program. The services

will streamline the tendering process for companies and firms of all sizes

seeking to do business with Qatar’s government. E-tendering and

e-auctioning services will improve the tendering process, while increasing

government transparency and fairness by providing all potential bidders

the same information at the same time.

Next year, Hukoomi is expected to add seven new innovative services.

A total of 52 state-of-the-art e-government programs will be implemented

over the next three years, including many online services to benefit citizens

and households as well as businesses and government employees.

The Power of Safety: Cybersecurity

For Qatar, information security and the safety of young and adult

Internet users is an absolute priority. To safeguard users as well as to

protect government information and systems, ictQATAR in 2005 forged

a partnership with Carnegie Mellon’s Software Engineering Institute

(CERT Coordination Center) to establish the Qatar Computer Emergency

Response Team (Q-CERT). By 2007, Q-CERT, now the nation’s center for

information security, grew into a team of more than 30 professionals

who brought security expertise and experience from around the world.

Q-CERT passed an independent evaluation and met the requirements to

become a member of the Forum of Incident Response and Security Teams

(FIRST). This membership is important because information security

ictQATAR12

A Sampling of Hukoomi Services

Citizens and Residents

Pay traffic fees Find emergency numbers Explore government employment

opportunities Find information about schools Research transportation options Look at the schedule of local

cultural and sporting events Businesses

Register a business online Manage commercial

registration online Obtain worker visas Review business operating laws Post job openings

Visitors

Obtain tourist visas Research accommodations Find restaurants Discover local cultural and

sporting events Learn Qatari customs and

societal norms Ask a local Qatari for trip advice

ICDL, the world’s largest purveyor of computer skills certification,

provides e-literacy opportunities for adults of all skill levels. Internation-

ally benchmarked ICDL training modules help men and women learn

or enhance computing knowledge. In 2007, 3,500 independent school

teachers and government employees began ICDL training.

With a focus on fostering ICT use among women—especially those not

working—ictQATAR signed an agreement with the Supreme Council for

Family Affairs to promote e-literacy among women.

e-Learning Portal, a new online multi-media tool, helps adults advance

their careers or learn for the love of it. Access cards allow university

students, private and public employees, and non-working adults

learn valuable new skills. The cost-free e-Learning Portal gives adults

access to 4,000 courses in Arabic, French, and English. The courses are

accredited by renowned international bodies. In 2008, e-Portal will be

available to 5,000 adults.

The Power of Wellness: e-Health

A pillar of Qatar’s ambitious national agenda is commitment to providing

world-class healthcare to the entire population. The healthcare sector has

seen a concerted effort by government to build not only state-of-the-art

infrastructure but also strong institutions and frameworks to act as

catalysts in bringing the benefits of e-health services to people in Qatar.

Information technology is a cornerstone of an effective and responsive

healthcare delivery system. ictQATAR partners with the National Health

Authority and Hamad Medical Corporation to leverage IT innovations

in order to promote clinical excellence and improve medical care for

all patients. In 2007, several initiatives standardizing and supporting


The Power of Learning: e-Education and e-Literacy

Qatar has made quality education a priority. It is the country’s goal to build

a modern, world-class education system that allows citizens to develop

their potential while respecting our society’s values. In 2007, integrated

ICT technology deepened and expanded the learning experience for

everyone—from children in kindergarten to professionals who want to

improve their credentials.

ictQATAR collaborated with the Supreme Education Council to boost

student achievement, involve parents in the educational process, and

open the world to students of all ages. And as people benefited from

the following programs, they gained invaluable ICT experience.

School Knowledge Network, a unique three-way portal connects students,

parents, and teachers any time. Knowledge Network has been implemented

in 37 middle and high schools. It permits three-way communication and a

way for students to submit homework assignments or parents to instant

message teachers to find out about coursework or upcoming tests.

Global Gateway, a collaboration with the British Council, allows

teachers and their students to collaborate with counterparts around the

world. Whether they conduct experiments, discuss global issues, or

learn firsthand how people live in other countries, the classroom experi-

ence has become more innovative and lively. Teachers at 54 schools are

now trained to use Global Gateway.

Model e-School, introduced in two middle schools, encourages class-

room creativity and innovation. Reflecting worldwide best practices,

e-learning blends with traditional classroom methods to create dynamic

experiences and activities. An example is e-Schoolbag, a tablet PC for

school and home that contains interactive content, digital textbooks,

and other tools.

ictQATAR14

Over the next three years, ictQATAR will collaborate with the private and

public sectors to roll out 21 e-business initiatives to help SMEs thrive. Our

plan is based on exhaustive analysis of market conditions and interaction

with stakeholders across the business landscape. The initial focus is on

heightening awareness of the added value of ICT to small and medium-sized

enterprises. After this education phase, ictQATAR will support the provision

of business resources, ICT applications, and SME development activities.

Through the first phase and beyond, ictQATAR will sponsor Business

Connect, a series of seminars bringing businesses and ICT development

together. Business Connect seminars highlight relevant ICT information

and provide a forum to share success stories. Another program fostering

adoption of ICT in the business community, particularly during the first

phase, is the SME e-Business Pilot. A pilot group of SMEs will be selected

and will be guided through an 18-month program designed to increase

e-maturity. SME leaders will participate in training and partner with other

companies in order to benefit from ICT-related services. Seasoned IT coaches

will facilitate the program and address concerns of business leaders.

The Power of Connectivity: iPark

In early 2007, ictQATAR and the Ministry of Municipality and Agricultural

Affairs partnered to provide free wireless access in three parks in Doha.

The Internet Parks Initiative, known as iPark, allows people to email, chat,

or surf the Internet any time at Sheraton Park, Al-Bidda Park, and Dahl-

Alhamam Park. In the first half of 2008 alone, more than 26,000 people

benefited from iPark.


healthcare services were launched as part of the development of an

integrated national health information platform. This platform—including

a secure electronic health record—will revolutionize how healthcare is

delivered. Quick, accurate, and up-to-date medical records and informa-

tion will be available at the point of care. The result will be better patient

safety and healthcare quality.

This is just the beginning. ictQATAR is collaborating with its healthcare

partners to create advanced primary care clinical and emergency depart-

ment systems. Both will improve the quality of patient care and increase

clinician productivity.

The Power of Job Creation: Small and Medium-sized

Enterprises

As part of our promise to help drive economic development and inspire

confidence in the future, ictQATAR works to foster a technology-friendly

environment for small and medium-sized businesses (SMEs). These

important enterprises, employing from one to 99 people, operate across

all sectors and contribute to productivity at every income level. In today’s

global economy, the ability of SMEs to leverage technology is crucial.

ictQATAR is helping these businesses adopt the technologies that will

contribute to success—ultimately translating into new jobs, increased

regional competitiveness, and deeper economic diversity.

Technology allows business leaders to find new markets for goods and

services and discover the most efficient suppliers wherever they are.

Technology helps managers make informed decisions based on substan-

tive facts and figures. However large or small a business, technology

enhances performance, competitiveness, and revenue.

ictQATAR16

Students in Zaher Al Askar’s classroom at the Muhammed Bin Abdul Wahab Secondary

School for Boys learn English so they are prepared to thrive in a global economy. But

thanks to Global Gateway, the boys discover much more than spelling and vocabulary.

ictQATAR, in partnership with the Supreme Education Council, introduced Global

Gateway to independent schools. An online teaching tool that connects classrooms

around the world, Global Gateway makes it possible for teachers to share ideas and

best practices. Global Gateway connects students, too, allowing them to virtually

cross thousands of miles to debate issues, help one another understand different

worldviews, and as Zaher says, “see that knowledge has no end.”

For example, Zaher is likely to write the English word for “poverty” on the blackboard

and ask his boys to come up with English words for the results of poverty. Then, his

students can use Global Gateway to talk virtually to boys their age in Africa about the

pain of disease and war. Global Gateway also allows Zaher’s students to see photos

of African families and even hear bird and animal sounds that are very different

from what they know in Qatar.

Zaher says these personal glimpses across the world develop his students’ characters

as well as their minds. He watches them become more empathetic and compassionate

as they learn. And that transformation is what knowledge is all about. “Part of being

human is exploring human relationships with many different people. There is no such

thing as one subject, or even many. There is only the freedom to learn, to grow.”


Zaher shows his students the world

ictQATAR18


One of the great loves in Marah Al-Bustami’s life is the mind. Passionate about

knowledge, how people gain it, and what they do with it, she graduated from Qatar

University with a degree in information and library sciences.

The other great love in Marah’s life is her family—her husband and her nearly

two-year-old daughter, as well as her extended family who span the globe. Marah’s

aunts, uncles, and cousins live in Jordan, London, Palestine, and Canada.

Marah keeps everything close to her at the same time at iPark, one of three cost-free

wireless parks in Doha created by ictQATAR and the Ministry of Municipal Affairs and

Agriculture. While at University, Marah used Sheraton Park to sit by the sea while

studying online, sending emails to family members, and watching her daughter chase

birds and play. Marah says, “With iPark, you don’t have to be cut off from the world,

trapped inside at a desk, studying or working.”

That’s why Marah wishes more people knew about iPark. “Businessmen are always

busy. They are apart from their wives and children. People need to understand this is

a way to be together.”

As for Marah’s family, they will likely be spending more mornings at iPark. She intends

to work for a time at a foundation or university, then return to school for an advanced

degree. She knows iPark will be there to help her balance all the loves of her life.

ictQATAR20

Marah enjoys more time with her family

Mohammed Al Saee is deputy general manager at Doha Petroleum

Construction Co. Ltd. (DOPET), one of the country’s leading oil and gas services

providers. DOPET’s work supporting operations for the world’s most important

oil companies is vital to Qatar’s economy. And Mohammed’s job is critical to

DOPET. Working 10–11 hours every day, he oversees administration and a host

of other areas important to DOPET. With little notice, DOPET must typically

recruit 500–1,600 foreign workers for a refinery maintenance project, arrange for

their entry to Qatar, and then feed and house them when they arrive. Once

the project is completed, the foreign workers all have to go home. And this

means hundreds of forms that must be prepared, signed, and submitted.

The complexity of DOPET’s assignments is why Mohammed relies on Hukoomi.

Before government services became available online, Mohammed had to

send his staff to government offices to stand in long queues, sometimes just

to ask a question. That process cost the company time and money.

Now Hukoomi provides 24-hour access to government information and

services. The government-wide portal makes it fast and easy for Mohammed

to download and complete necessary visas and permits. Mohammed notes

that Hukoomi does more than save companies time and money. Now drivers

don’t contribute to traffic jams and air pollution. And, he says, “We conserve fuel

and trees that don’t have to be cut down for paper.” In the end, Mohammed

says, “The most important aspect of success in any company is people.

Because of Hukoomi, DOPET can focus on people instead of paperwork.”


Mohammed’s work is done easier, faster

ictQATAR22


Dr. Khan makes technology work for patients

From the time he was a boy, Dr. Yasir Khan has been motivated by the desire to help

others and relieve suffering. Part of a family of doctors and medical professionals, he

grew up in Saudi Arabia and ultimately became a pediatrician. He has worked all over the

world, treating people of many races and religions. After spending the last eight years in

the UK, he is back in the Middle East, currently calling Qatar home.

And Dr. Kahn is part of the ictQATAR family now— as a clinical advisor for the e-Health

program. He is eager to help institute change through ICT that fits his lifelong passion for

making people healthier. “ictQATAR will revolutionize the way clinical care is provided in

Qatar,” he says. “There will be huge benefits to patients and physicians.”

Advancements in technology have revolutionized the field of medicine. It is now possible

to detect diseases earlier, provide more effective and less invasive treatments, share

medical records digitally, and consult with physicians thousands of miles away. “I believe

what we have seen is just the tip of the iceberg. New technologies and advances will

reform and modernize medicine beyond recognition in the near future,” says Dr. Kahn.

With a master’s degree in software engineering, Dr. Kahn is committed to combining the

best technology with the best patient care. “ICT has the power to help doctors be even

more responsive to patients and bring the patients a new level of understanding and

comfort.” Dr. Kahn knows firsthand that even the most noble goals— such as treating

devastating diseases and helping people live longer—are achieved step by step. “The

scale of human suffering around the globe was eye-opening for me, but it is amazing how

a real difference can be made by small, sustained efforts.”

ictQATAR24


Regulatory Authority Government Information Management Office

ICT Development Programs

Market Development & Knowledge Management

Policy & ProgramPolicy & Economic Education Market Development

Legal Government IT Operations

Health Knowledge Management

Technical Affairs Government IT Platforms

Enterprise Development

Infrastructure Development

Cyber Safety & Security

E-Inclusion

Competition & Market Strategy Tariff Policy Licensing Policy

Dispute Resolution & Litigation Consumer Protection e-Commerce/e-Transaction Competition Law

Spectrum Management Interconnection Management/

Numbering & Internet Domain Name Administration

Type Approval Quality of Service/Spectrum

Monitoring

Policy i-Gov Program Office

Service Delivery Technical Operations

Government Data Centre Government Network Contact Centre

Qcert Government Information

Security (Vacant)

Policy Coordination Program Coordination Technical Team

Policy Coordination Program Coordination Technical Team

Program Coordination

Program Coordination

Finance

Strategic Planning

Human Capital & Administration

Communication Office

Strategy and Policy Corporate Performance

& Organization Development Institutional Relations

Budgeting & Financial Reporting Procurement & Contracts Billing & Invoicing General Accounting Internal IT Support

Outreach Publications

General Services Training & Development HR

Secretary General

Internal AuditLegal Advisor

ictQATAR26

ictQATAR organization

ictQATAR is structured to reflect its key functions, enabling it

to best realize Qatar’s ICT vision, strategy, and master plan.

The Secretary General leads ictQATAR, with a Board of

Directors responsible for overseeing policy, performance,

and compliance with laws and regulations.

ictQATAR28

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