Real World SharePoint: Build a SharePoint Community
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Transcript of Real World SharePoint: Build a SharePoint Community
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Real World SharePoint:Build a SharePoint
Community
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Introduction
Mark MillerFounder and Editor
EndUserSharePoint.comChief Community Officer and SharePoint Evangelist
Global 360
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Mark Miller, Founder and EditorEndUserSharePoint.com
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New York City
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EndUserSharePoint.comCommunity of SharePoint
Authors1,600 articles
12,000 comments50,000 page views a week
13,500 newsletter subscribers
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Global 360 Chief Community Officer and SharePoint Evangelist
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Mark MillerCurrent Community Engagements
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Agenda
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Twitter Hash
#tec2010
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What is Community?
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The Building Blocks of Community
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The Best (and Worst) Practicesfor Community Building
Best Practices
Best Practices
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Q&A
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What is Community?
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Definition
“…. a social, religious, occupational, or other group sharing common characteristics or interests and perceived or perceiving itself as distinct in some respect from the larger society within which it exists”
-- Dictionary.com
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“…. group sharing common characteristics or interests”
-- Dictionary.com
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“…. perceived or perceiving itself as distinct”
-- Dictionary.com
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Why do people join communities?
By Orion Miller, Age 7
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“If you don’t know something, somebody else might.”
-- Orion Miller
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“With one person, it’s hard to do a lot of things at once.”
-- Orion Miller
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“The bigger the group, the better.”
-- Orion Miller
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Why do people join communities?
By Mark Miller, Age <unknown>
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Initial interest (Lurker)Looking for an idea.
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Initial Participation (Minor Participant)Identify with a specific idea
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Continued Participation (Evangelist)Recognition for their ideas and contributions
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Types of Communities
External Internal
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External
User GroupsSharePoint SaturdaysWeb SitesTwitterForums
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Internal
User GroupsSupport GroupsPower UsersBrown Bag
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Q&A
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Building Blocks of a CommunityFinding and Nurturing Followers
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Get Started: Participate
“Community is built through participation and contribution.”
-- Mark Miller
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Participate
Leave comments in existing communities
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Participate
Ask and answer questions in existing forums
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Participate
Join events as a speaker
SharePoint SaturdaysLocal User Group
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Get Started: Your First Followers
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Dessie Lunsford
Chris Quick
External Forums
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Discussion Forum
Laura Rogers
Eric Alexander
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CommentsJames LoveJason MacKenziePeter AllenMichael GreeneJay SimcoxAlexander BautzJim Bob HowardSara Haase
Pat Iovanella - Ruven GotzRichard HarbridgeJohn FerringerKerri Abraham
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Types of Followers
99% .9%
.1%
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Lurkers
99% of your community
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Minor Participants
.9% of your community
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Evangelists
.1% of your community
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Building Blocks of a CommunityCommunity Structure
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Vehicles for Participation
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Get Started: Blog
SharePointJoel.comJoel Oleson
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Get Started: Wiki
SharePointDevWiki.comJeremy Thake
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Get Started: Forum
SharePointOverflow.comAlex Angus (moderator)Nick Swan (instigator)Sam Dolan (branding)
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How long will it take?
“If you have to ask, you can’t afford it.”
-- Anonymous
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Worst PracticesWhen Building Community
3 Best Practices
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Worst Practice
Build it and they will come
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Provide new content…
Worst Practice
once a week
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Worst Practice
Worry about ownership of content
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Best PracticesWhen Building Community
4 Best Practices
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Best Practice
Start with a party of one, and act as a content filter.
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Best Practice
Provide fresh content… every, single day.
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Best Practice
Consistently acknowledge participants, even for the smallest contribution.
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Best Practice
Listen to the participants. Conversation will dictate when it’s time to expand the vision.
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Conclusion
“I will never be Joel Oleson”-- Mark Miller
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New Community
Business Process Management: EndUser BPM
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“Thank you for coming.”
Mark MillerFounder and EditorEndUserSharePoint.com
Chief Community Officer and SharePoint EvangelistGlobal 360