A Data Governance Center for your Data Stewards: managing People & Process to govern Data.
Real-World Data Governance: A Different Way of Defining Data Stewards & Stewardship
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Transcript of Real-World Data Governance: A Different Way of Defining Data Stewards & Stewardship
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Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Twitter About This Webinar at #RWDG
1
Copyright © 2014 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting #RWDG @RSeiner
Robert S. SeinerKIK Consulting & Educational Services – KIKconsulting.com
The Data Administration Newsletter – TDAN.com
Real-World Data GovernanceA Different Way of Defining
Data Stewards & Stewardship
Monthly Webinar Series Hosted by DataversityRobert S. Seiner – KIK Consulting / TDAN.com
January 16, 2014 – 2:00 p.m. EST
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Twitter About This Webinar at #RWDG
Copyright © 2014 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting
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• Real-World Data Governance – Monthly Webinar Series – 2pm EST
– February 20, 2014 – A Governance Framework for Success
– March 20, 2014 – Agile Data Governance: Truth Be Told *
– April 17, 2014 – How to Write a Data Steward Job Description
– Register On-Line at DATAVERSITY.Net * with guest
Real-World Data GovernanceUpcoming Webinars
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Twitter About This Webinar at #RWDG
Copyright © 2014 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting
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• Data professionals may agree that the Data Steward is the glue that holds theData Governance Program together.
• The role of the Data Steward is widely discussed and dissected, vilified andcertified, self-assured while being uninsured.
• Organizations run the gamut on how they define the role, assign the role,recognized and enforce the role.
• But … Perhaps there is another way to look at the role altogether.
A Different Way of Defining Data StewardsAbstract
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Twitter About This Webinar at #RWDG
Copyright © 2014 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting
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• What if everybody in your organization was considered a steward of the datathey define, produce and use?
• What would it take to get that message across? How would we communicatewith everybody, all the time, in an effective way … or this just a pipe dream?
• What exactly would it take to change the mindset of the organization as tothe value of governance and stewardship of our most critical of assets?
• Bob Seiner thinks he has the answer. And he wants to share it with youduring this installment of his Real-World Data Governance webinar series.
A Different Way of Defining Data StewardsAbstract
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Twitter About This Webinar at #RWDG
Copyright © 2014 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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• This webinar will focus on:
– A Different Way of defining the role of the data steward.
– A Different Way of engaging and operationalizing data stewards.
– Ways to effectively communicate with the masses.
– Changing the mindset of the organization through some simple messages.
– Identifying the best way to define stewards and stewardship in your organization.
A Different Way of Defining Data StewardsAbstract
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Twitter About This Webinar at #RWDG
Copyright © 2014 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting
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• Data Governance is the execution and enforcement of authority over themanagement of data and data-related assets.
• Data Stewardship is the formalization of accountability for the management ofdata and data-related assets.
A Different Way of Defining Data StewardsDefinitions According to Bob
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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• Formalization of Accountability implies that there is already some level ofaccountability for the definition, production and usage of data.
• If we are to consider these definitions … what do we do next?
– Per data resource in your organization – identify who is accountable
– Per data subject area in your enterprise – identify who is accountable
– What value does improving the enterprise view of the data bring?
– Accountable for the definition, production and use of the data.
– “Nobody is accountable.” (Then how are decisions made?)
– Is that what Management thinks?
– Are these people the Data Stewards?
A Different Way of Defining Data StewardsDefinitions According to Bob
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Twitter About This Webinar at #RWDG
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Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting
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• Industry Standard for Data Steward
– Is there an Industry Standard for the definition of a Data Steward?
– Should there be an Industry Standard for the responsibilities of a Data Steward?
– Who should come up with this definition?
– Won’t the definition of the Data Steward be specific to the Organization?
A Different Way of Defining Data StewardsDefining the Data Steward
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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• A Different Way of Defining Data Stewards
– A Data Steward is a person that defines, produces or uses data as part of their job and has a defined level of responsibility for assuring quality in the definition, production or usage of that data.
• Who is a Data Steward?
– A Data Steward can be anybody in
the organization (business or technical)
that defines, produces, and/or uses data
as part of their job if they are held formally
accountable for what they do with the data.
A Different Way of Defining Data StewardsDefining the Data Steward
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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• Non-Invasive Data Governance™ Rules for Becoming a Data Steward
1. A Data Steward can be absolutely anybody.
2. Being a Data Steward describes a relationship to data and is not a position.
3. A Data Steward is not hired to be a Data Steward.
4. A Data Steward does not need to have the title of “Data Steward”.
5. A Data Steward does not have to be told how to do their job.
6. Public or Industry Data Steward Certification is a load of bunk.
7. There is more than one Data Steward for each type of Data.
8. Data Steward training should be focused on “Formalizing Accountability”.
A Different Way of Defining Data StewardsDefining the Data Steward
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Twitter About This Webinar at #RWDG
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• Non-Invasive Data Governance™ Rules for Becoming a Data Steward
You may not agree with all of them.
You may not agree with any of them.
Is this basically a “Do Nothing”
approach?
… Or a“Do Everything”
approach?
A Different Way of Defining Data StewardsDefining the Data Steward
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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• What approaches have organizations used to identify Data Steward roles andinvoke Data Steward responsibility?
• Roles and Responsibility Approaches:
1. Non-Invasive Data Governance™ Approach
• Identifying people into roles rather than assigning people to roles.
• Leveraging existing responsibility
A Different Way of Defining Data StewardsDefining the Data Steward
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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• What approaches have organizations used to identify Data Steward roles andinvoke Data Steward responsibility?
• Roles and Responsibility Approaches:
2. Command and Control Approach
• Assigning people into roles
• Giving people new responsibilities
3. 2’ x 4’ Approach
• Data Governance is “Not Optional”
• People will have to make time.
A Different Way of Defining Data StewardsDefining the Data Steward
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• Remove Obstacles to Accepting Steward Responsibilities
• What are typical responses to the roles that are defined?
– People become concerned about:
• Stepping on people’s toes
• Giving/Getting too much or too little responsibility
• Sharing responsibility and how that takes place
• Putting people in position to make decisions that may not please everybody
• Identifying the people that are/will be the authorities
• Escalating concerns above the authorities
Opportunity
A Different Way of Defining Data StewardsDefining the Data Steward
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• Why is it important to clearly identify Data Steward roles and responsibilities?
• Value of Clearly Defining Roles & Responsibilities
– One of Four Primary Components of Data Governance
• Best Practice Critical Analysis → Recommendations
• Operating Model of Roles & Responsibilities
• Actionable Plan
• Communications Plan
– Backbone of
• Actionable Plan
• Communications Plan
• Data Governance Activity Matrices
A Different Way of Defining Data StewardsDefining the Data Steward
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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A Different Way of Defining Data StewardsDefining the Data Steward
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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• Multiple Types of Data Stewards
– Operational Data Stewards (Operational Level)
• Work in a Business or Technical Unit
• Have Hands-On Knowledge of the Data They Use and Used By Their Unit
• Define, Produce, Use Data Associated With Their Job
A Different Way of Defining Data StewardsDefining the Data Steward
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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• Multiple Types of Data Stewards
– Data Domain Stewards (Tactical Level)
• Work in a Business or Technical Unit
• Have Hands-On Expertise of a Specific Domain (Subject Area) or Data
• Facilitate Resolution of Issues Pertaining to that Domain of Data
• May/May Not Have Decision Making Authority for That Domain of Data
A Different Way of Defining Data StewardsDefining the Data Steward
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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• Multiple Types of Data Stewards
– Data Steward Coordinators (Tactical Level)
• Work in a Business or Technical Unit
• Know the Domain Stewards and Operational Data Stewards Residing in Their Unit
• Communicate Effectively with DG Team, Domain Stewards, Operational Stewards
A Different Way of Defining Data StewardsDefining the Data Steward
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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A Different Way of Defining Data StewardsDefining the Data Steward
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A Different Way of Defining Data StewardsDefining the Data Steward
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• Responsibilities of the Operational Data Stewards:
– Defining the data that will be used by their part of the organization, how that data will be used, and how that data will be managed. – Data Definers
– Producing, creating, updating, deleting, retiring, archiving the data that will be managed. – Data Producers
– Using data to perform their job and processes. – Data Users
– Integrity of data usage. – Data Users
A Different Way of Defining Data StewardsDefining the Data Steward
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• Responsibilities of the Operational Data Stewards:
– Creating or reviewing data definition
– Integrity and quality of data definition
– Producing, creating, updating, deleting, archiving the data that will be managed.
– Integrity and quality of the data created or updated in their department or process.
– Supporting and sharing knowledge with other stewards
– Communicating new and changed business requirements to impacted individuals
– Communicating concerns, issues and problems with data to change influencers
A Different Way of Defining Data StewardsDefining the Data Steward
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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• Responsibilities of the Operational Data Stewards:
– Doing what is expected of them in their job while being held formally accountablefor how they do it – when it comes to data.
– Doing what is expected of them in their job while being held formally accountablefor how they do it – when it comes to data.
– Begs the question becomes – What does it mean to be held formally accountable?
WorthRepeating
A Different Way of Defining Data StewardsDefining the Data Steward
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• Formally accountable –
– Performance Evaluation – Sounds invasive
– Assignment of Responsibility – Sounds invasive
– Sign offs (PMO) – Less invasive
– Put at forefront of people’s consciousness.
A Different Way of Defining Data StewardsDefining the Data Steward
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• Responsibilities of the Data Domain Stewards:
– Responsible for ‘enterprise’ management of a domain of data.
– Identified by position (or person) as part of a single business unit or function.
– When acting in role of domain steward, affiliation to business unit secondary.
– Involved/facilitator in cross business unit resolution of data definition, productionand usage issues.
– May or not be the authority (decision maker).
– Depends on position in the organization.
A Different Way of Defining Data StewardsDefining the Data Steward
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• Responsibilities of the Data Domain Stewards:
– Responsible for escalating well-documented issues to the strategic level with orwithout recommendation.
– Responsible for documenting data classification rules, compliance rules, businessrules for data in their domain (may delegate this).
– Responsible for making certain the rules are communicated to all stakeholders ofdata in that domain (may delegate).
– Responsible for participating in tactical groups (with other domain stewards,steward coordinators, and operational stewards) for finite periods of time toaddress specific issues and projects related to their domain and business unit.
A Different Way of Defining Data StewardsDefining the Data Steward
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• Responsibilities of the Data Steward Coordinators:
– Act as the point communications person for distributing rules and regulations perdomain of data to the operational stewards in their business unit (and makingcertain that the operational data stewards understand the rules & risks).
– Act as the point communications person for their business unit to document andcommunicate issues pertaining to specific domains of data to the proper datadomain steward.
– Act as the point person in the Common Data Matrix (or data steward repository)regular change control process.
A Different Way of Defining Data StewardsDefining the Data Steward
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• Responsibilities of the Data Steward Coordinators:
– Identify the operational stewards of data per domain for their business unit. Thistypically requires research and inventory time for the Data Steward Coordinator.
– Work alongside the Data Domain Stewards and operational data stewards onspecific Tactical Data Steward teams that are set up for the duration of issueresolution or project focused task.
– The Data Steward Coordinator typically has no decision making authority but playsa pivotal role in data governance and data stewardship success.
A Different Way of Defining Data StewardsDefining the Data Steward
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• “How many Data Stewards will we need?”
• “How long will we need them for?”
• “How will we ________ the Data Stewards?”
– Identify? Note and record
– Recognize? Distinguish responsibility and record
– Assign? Sounds invasive to me
– Activate? Through formal process
– Whoa! This is an open statement.
• Isn’t this also determined by our Governance approach?
Opportunity
Opportunity
A Different Way of Defining Data StewardsEngaging the Data Steward
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• Now that we have defined What a Data Steward is,
We need to define What a Data Steward does.
• How do we figure out What a Data Steward does?
– Proactive Governance activities
– Reactive Governance activities
A Different Way of Defining Data StewardsEngaging the Data Steward
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• Proactive – Build DG Into What the Data Stewards Do
– Governance Activity Matrix
– Governance Processes RACI Chart
– System Development Life Cycle (SDLC)
– Project Planning
– Do Not Call Them “Data Governance Processes”!
A Different Way of Defining Data StewardsEngaging the Data Steward
Opportunity
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• Concepts of Non-Invasive Data Governance™:
– Do Not give employees new job titles and recognize that the majority of theirpresent work will not change.
– Data Stewards Are identified & engaged according to their presentresponsibilities.
– The Data Stewardship process will Not create new tasks or time commitments butinstead will ensure that the appropriate Data Stewards are identified, engaged ineach data related task.
A Different Way of Defining Data StewardsEngaging the Data Steward
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• What Exactly Does a Data Steward Do?
– Do what is expected of them in their job while being held formally accountablefor how they do it – when it comes to data.
– Use Governance Activity Matrices to Engage the Data Steward.
– Again … Not “Governance Processes” – They are processes that are governed.
A Different Way of Defining Data StewardsEngaging the Data Steward
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• What Exactly Does a Data Steward Do?
– The matrices formalize:
• The people
• The time
• The activity
• The timeline
• The decision makers
• How the results are produced
A Different Way of Defining Data StewardsEngaging the Data Steward
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DATA DEFINERDATA
PRODUCER
DATA STEWARD
COORDINATOR
DATA GOVERNANCE ACTIVITY MATRIX©
MASTER DATA
DEVELOPMENT
LIFE CYCLE
(MDDLC)
INFORMATION
GATHERING
(DOMAIN, SYSTEM,
STEWARDS)
OPERATIONAL DATA STEWARDS
DATA USER
DATA DOMAIN
STEWARD
(or designee)
DATA DOMAIN / LOB/FUNCTIONAL AREA
ASSESSMENT &
REQUIREMENTS
PLANNING &
ANALYSIS
SOLUTION DESIGN
SOLUTION
DEVELOPMENT
SOLUTION TESTING
SOLUTION
IMPLEMENTATION
SOLUTION
MONITORING &
MAINTENANCE
Activity initiated re: this domain,
Data Domain Steward is involved
in identifying and recording info
related Domains, Systems,
Stewards per issue or task.
Activity initiated re: this domain,
Steward Coordinator is involved in
identifying Operational Stewards
in this LOB/FA that should
participate in this work flow.
Assure appropriate business
meta-data is recorded.
Propose alternatives
for data definition
solution that best fits
with defined
requirements.
Provide input to the
development of the
data production
solution.
Provide definition
requirements &
gathering document.
Define data needed to
operate business &
report results.
Test data solution
from a definition
perspective. Assure
that appropriate
business meta-data is
recorded.
Produce user
requirements. Use
data needed to
operate business &
report results.
Coordinate activities of
Operational Stewards including
project timelines, status reporting,
tactical decision making. Assure
appropriate business meta-data is
recorded.
Provide data
definition guidance to
build the appropriate
solution.
Provide data usage
guidance to build the
appropriate solution.
Coordinate tasks associated
conducting planning and analysis
steps.
Propose alternatives
for data production
that best fits with the
data definition
solution and defined
requirements.
Propose alternatives
for data usage
solution that best fits
with defined
requirements.
Coordinate tasks associated
conducting planning and analysis
steps. Accept or Resolve solution
from the Steward Coordinator.
Coordinate activities of all
individuals related to development
work including timelines, status,
tactical decision making.
SYSTEM SMEs
IT
DATA SMEs
Test data solution
from a production
perspective. Assure
that appropriate
business meta-data is
recorded.
Test data solution
from a usage
perspective. Assure
that appropriate
business meta-data is
recorded.
Coordinate activities of the
Operational Stewards related to
testing work including timelines,
status, tactical decision making.
Coordinate activities of the
Operational Stewards related to
solution implementation including
timelines, status, tactical decision
making.
Coordinate activities of the
Operational Stewards related to
solution monitoring &
maintenance including timelines,
status, tactical decision making.
Perform EIS system testing.
Assure that appropriate technical
meta-data is recorded.
Perform EIS data testing. Assure
that appropriate technical meta-
data is recorded.
Coordinate and manage all
technical aspects of data solution
development. Assure that
appropriate technical meta-data is
recorded.
Coordinate and manage all
technical aspects of system
solution development. Assure
that appropriate technical meta-
data is recorded.
Coordinate system design with
Data Domain Stewards and
Steward Coordinators.
Coordinate data design with Data
Domain Stewards and Steward
Coordinators.
Coordinate and manage all
technical aspects of system
planning and analysis with Data
Domain Stewards and Steward
Coordinators.
Coordinate and manage all
technical aspects of data planning
and analysis with Data Domain
Stewards and Steward
Coordinators.
Coordinate and manage all
technical aspects of system
assessment & requirements
gathering with Data Domain
Stewards and Steward
Coordinators.
Coordinate and manage all
technical aspects of data
assessment & requirements
gathering with Data Domain
Stewards and Steward
Coordinators.
Coordinate and manage all
technical aspects of data
information gathering with Data
Domain Stewards and Steward
Coordinators. Assure appropriate
technical meta-data is recorded.
Coordinate and manage all
technical aspects of system
information gathering with Data
Domain Stewards and Steward
Coordinators. Assure appropriate
technical meta-data is recorded.
Participate in data
definition information
gathering as needed.
Participate in data
production
information gathering
as needed.
Participate in data
usage information
gathering as needed.
Coordinate and manage all
technical aspects of system
solution implementation.
Coordinate and manage all
technical aspects of system
solution monitoring &
maintenance.
Coordinate and manage all
technical aspects of data solution
implementation.
Coordinate and manage all
technical aspects of data solution
monitoring & maintenance.
Coordinate business tasks
associated with solution testing
steps.
Coordinate business tasks
associated with solution
implementation.
Coordinate business tasks
associated with solution
monitoring & maintenance.
As part of daily job,
identify operation
data issues pertaining
to their domain of
data.
As part of daily job,
identify operation
data issues pertaining
to their domain of
data.
As part of daily job,
identify operation
data issues pertaining
to their domain of
data.
A Different Way of Defining Data StewardsEngaging the Data Steward
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A Different Way of Defining Data StewardsEngaging the Data Steward
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A Different Way of Defining Data StewardsEngaging the Data Steward
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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A Different Way of Defining Data StewardsEngaging the Data Steward
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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• Reactive – Follow a Data Quality Methodology
– Qualify & Prioritize Data Issue
– Identify Affected Data Domain
– Identify Affected Data Stewards
– Conduct Data Systems & Data Resource Discovery
– Conduct Root Cause Analysis
– Conduct Cost-Benefit Analysis
– Analyze & Recommend Resolution
– Gain Approval, Funding, Resources
– Resolve Data Issue
A Different Way of Defining Data StewardsEngaging the Data Steward
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A Different Way of Defining Data StewardsEngaging the Data Steward
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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• Messages for Management
– We ARE already governing data (but we are doing it informally).
– We CAN formalize how we govern data by putting structure around what we are presently doing.
– We CAN Improve:
• How We Manage Data Risk & Secure Data
• Data Quality & Provide Quality Assurance
• Coordination, Cooperation, Communications Around Data
– We DO NOT Have to Spend A Lot of Money.
In fact … Data Governance only costs the time we put into it.
– We NEED structure. We should consider a Non-Invasive approach.
A Different Way of Defining Data StewardsCommunicating with the Masses
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• Messages for Management
– Data Governance does not have to be A HUGE CHALLENGE.
– Data Governance is NOT A TECHNICAL SOLUTION.
– PEOPLE BEHAVIOR IS GOVERNED, Not Data.
– Data Governance is an EVOLUTION, NOT REVOLUTION.
A Different Way of Defining Data StewardsCommunicating with the Masses
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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• Data Governance Bill of “Rights”
Getting the “Right” People
… Involved at the “Right” Time
… In the “Right” Way
… Using the “Right” Data
… To Make the “Right” Decision,
… Leading to the “Right” Solution,
… Most of the Time.
A Different Way of Defining Data StewardsCommunicating with the Masses
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
Non-Invasive Data Governance™ is a trademark of Robert S. Seiner & KIK Consulting Twitter About This Webinar at #RWDG
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• Real-World Data Governance – Monthly Webinar Series – 2pm EST
– February 20, 2014 – A Governance Framework for Success
– March 20, 2014 – Agile Data Governance: Truth Be Told *
– April 17, 2014 – How to Write a Data Steward Job Description
– Register On-Line at DATAVERSITY.Net * with guest
Real-World Data GovernanceUpcoming Webinars
Copyright © 2012 Robert S. Seiner – KIK Consulting & Educational Services / TDAN.com
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• Robert S. Seiner
KIK Consulting & Educational Services – KIKconsulting.com
The Data Administration Newsletter – TDAN.com
Post Office Box 112571, Upper St. Clair, Pennsylvania 15241
412.220.9643, 412.220.9644 (Fax)
@RSeiner
#RWDG
Real-World Data GovernanceContact Information