Real Time Monitors, Inc. Switch Expert 8.0 (OSS) - … · Real Time Monitors, Inc. Switch Expert ....

© 1996-2016 Real Time Monitors, Inc. Revision 2/17/2016 1

Real Time Monitors, Inc. Switch Expert TM 8.0 (OSS)

Network Management Operational Support System

711 S. Carson, Ste. 4 Carson City, NV 89701

Phone/Fax: (877) 464-7864 Web: www.rtmi.com


Table of Contents Switch ExpertTM 8.0 (OSS) ......................................................................................................... 4

NETWORK MANAGEMENT OPERATIONAL SUPPORT SYSTEM....................................... 4 SWITCH EXPERTTM (SE) OVERVIEW............................................................................................ 4

Switch Expert Editions......................................................................................................................... 4 Small Edition: ..................................................................................................................................... 4 Standard Edition: ............................................................................................................................... 4 Enterprise Edition: ............................................................................................................................ 5

Switch Expert™ (SE) Key Features .......................................................................................... 6 SE Follows the FCAPS Model ............................................................................................................ 6 Included Modules ................................................................................................................................. 6 Optional Modules ................................................................................................................................. 8 Switch Expert™ 8.0 (OSS) Network Overview Diagram .............................................................. 9 Key Benefits to End User................................................................................................................... 10 Compatibility and Value ................................................................................................................... 10 Connection to the Network ............................................................................................................... 10 Software Requirements ..................................................................................................................... 11 Engineering Rules .............................................................................................................................. 11

Network Element Monitor ...................................................................................................... 12

System Event Monitor .............................................................................................................. 13

Real-Time Call Accounting ..................................................................................................... 14

Integrated Web Browser .......................................................................................................... 15

Integrated VB Configurator .................................................................................................... 16

Trunk Busy Hour ...................................................................................................................... 17

System Graphing Capabilities ............................................................................................... 18

Call Detail Analyzer Module (CDAM)................................................................................. 19

Provisioning Manager (ProvMan) ......................................................................................... 20

Supply and Service Readiness ............................................................................................... 21 Site Preparation Requirements ........................................................................................................ 21

Maintenance and Support ....................................................................................................... 22 Warranty Includes .............................................................................................................................. 22 Standard Support Annual Maintenance Plan (SSAMP) Includes ............................................ 22 Enterprise Support Annual Maintenance Plan (ESAMP) Includes .......................................... 22

Genband A2, Avaya AS5300 – Configuration ..................................................................... 23 Genband A2, Avaya AS5300 — Hardware Requirements .......................................................... 23 Genband A2, Avaya AS5300 — Technical Interface .................................................................... 23


Genband A2, Avaya AS5300 — Ports and Protocols .................................................................... 24 Genband A2, Avaya AS5300 — Operational Measurements Reports ...................................... 25

CS 2100 — Configuration ........................................................................................................ 27 CS 2100 — Hardware Requirements ............................................................................................... 27 CS 2100 — Technical Interface ......................................................................................................... 27 CS 2100 — Ports and Protocols ......................................................................................................... 28 CS 2100 — Reports .............................................................................................................................. 28

DMS/MSL 100— Configuration ............................................................................................. 29 DMS / MSL 100 — Hardware Requirements ................................................................................. 29 DMS / MSL 100 — Technical Interface........................................................................................... 29 DMS / MSL 100 — Ports and Protocols .......................................................................................... 30 DMS / MSL 100 — Reports ............................................................................................................... 30

MG 1000 / CS 1000 / Meridian-1 — Configuration ............................................................. 31 MG 1000 / CS 1000 / Meridian-1 — Hardware Requirements .................................................... 31 MG 1000 / CS 1000 / Meridian-1 — Technical Interface .............................................................. 31 MG 1000 / CS 1000 / Meridian-1 — Ports and Protocols .............................................................. 32 MG 1000 / CS 1000 / Meridian-1 — Reports ................................................................................... 32

Cisco CUCM— Configuration ................................................................................................ 34 Cisco CUCM — Hardware Requirements...................................................................................... 34 Cisco CUCM — Technical Interface ............................................................................................... 34 Cisco CUCM — Ports and Protocols ............................................................................................... 35

Avaya CM— Configuration .................................................................................................... 36 Avaya CM — Hardware Requirements .......................................................................................... 36 Avaya CM — Technical Interface .................................................................................................... 36 Avaya CM — Ports and Protocols .................................................................................................... 37

Network Management Operational Support System ........................................................ 38 Network Management Operational Support System (OSS) ...................................................... 38


SWITCH EXPERTTM 8.0 (OSS) NETWORK MANAGEMENT OPERATIONAL SUPPORT SYSTEM

SWITCH EXPERTTM (SE) OVERVIEW Switch Expert (SE) is an IP-based client/server network element monitoring application that utilizes Advanced Encryption Standard (AES) strong encryption and meets the Telecommunication Management Network (TMN) mandatory requirements. SE is Joint Interoperability Test Command (JITC) and Information Assurance (IA) certified for military networks. SE may be used by the NOC to simultaneously monitor multiple network elements (NE) in real-time and provide point and click access to Call Detail Records (Billing), Quality of Service (QOS), System Events (Alarms), Traffic Analysis, Secure System Access and integrated VB-Scripting. The traffic module provides short/long-term traffic trending statistics essential for proper provisioning of trunk groups, lines modules and remote switching sites. SE may be configured in a parent/child relationship; this configuration enables the SE children to relay locally processed call detail records, traffic and system events to its parent. SE maintains an alarm process that monitors and detects loop contact closures from external devices, such as system alarm status, environmental alarms, switch room access, etc. SE may be deployed in a High Availability (HA) configuration. The HA configuration synchronizes between the primary and backup server. Each server is capable of running standalone in the event one fails. SE version 8.0 includes functionality that allows the application to process System Events (Fault), Secure System Access with VB Scripting (Configuration), Station Message/Call Detail Recording (Accounting), Operational Measurements and Quality of Service (Performance) and IP Intrusion (Security) for Genband A2/EXPERiUS, Cisco CUCM, Avaya CM, AS 5300, CS 2100, MSL-100, MG 1000M, CS 1000, and Meridian 1 PBX systems. Switch Expert Editions Switch Expert 8.0 introduces three (3) server editions to meet customer requirements, both small and large.

Small Edition: Provides a solid foundation for businesses that process less than 150k calls per day.

Standard Edition: Builds on the small edition foundation and increases call capacities to 350k per day.


Enterprise Edition: For the larger customers who demand real-time performance when processing more than 350k calls per day, the SE 8.0 Enterprise Edition is scalable through an optional MS SQL database with multiple SE 8.0 server integration, providing greater scalability and fault tolerance. A user accesses the SE client 8.0 application through a site-provided management workstation. The user logs into the workstation through two-factor authentication. The user also logs into the client application with a username and password and enters the associated Personal Identification Number (PIN) to their Common Access Card (CAC) for two-factor authentication access. Switch Expert uses FIPS 140-2 compliant AES 128/256-bit encrypted TLS for client/server traffic.


SWITCH EXPERT™ (SE) KEY FEATURES SE Follows the FCAPS Model FAULT - This module processes all events and alarms produced by the switching system and incorporates an integrated system event analyzer. CONFIGURATION - This module provides users with Secure System Access (SSA) for command line maintenance, along with integrated predefined and customizable VB Scripting for terminal sessions via RS232, Telnet Rlogin, and SSH. ACCOUNTING - This module consists of ad-hoc call detail-recording queries, in addition to assignable cost codes for automated bill delivery processes. PERFORMANCE - This module processes raw switch data used to produce meaningful switch performance reports, which include short- and long-term attendant console reports and trunk utilization studies. SECURITY - This module can be configured to record every key stroke issued to the host system by service order or maintenance personnel utilizing the secure system access process. Authorized security personnel may then perform security audits by retrieving the recorded commands by Date, Time, User or Command used.

SWITCH EXPERT™ (SE) KEY MODULES Included Modules Station Message/Call Detail Recording - Provides real-time tracing of all completed calls. The real-time tracing is accomplished through a powerful and easy-to-use report wizard that can search for individual station usage, authorization-code usage, bomb threat and harassment calls at a rate of 1.5 million records per minute. This automated process replaces manual, time-consuming and error prone procedures that could take days to complete. Operational Measurements (Performance) - SE provides numerous reports to supervisors and administrators, along with long-term traffic trending statistics essential for proper provisioning of trunk groups, lines modules and remote switching sites. Network Element Monitor (NEM) - Allows one SE primary/parent server to collect the Call Detail Records, Traffic Reports, and System Events from M1/CS 1000/AS 5300/A2 systems with a maximum of 250,000 busy hour attempts per deployed system.


System Event Monitoring (Alarms) - Provides structured access to all system events generated by the managed telephone systems. This module also provides alarm notifications via Email and SNMPv2 and v3 traps. System Event Analyzer (SEA) - Allows point and click analysis of thousands of Critical, Major and Minor system events. SE accomplishes the analysis by allowing the end user to breakdown/analyze like events based on selectable text within the events. Secure System Access (Configuration) - Provides authorized clients with remote switch access and integrated VB Scripting through the SE server. Report Scheduler (RPT) - Allows the customer to schedule Traffic, System Events, and SMDR/CDR reports and have the output produced in HTML, XLS, PDF and Tabbed Text. These reports can then be automatically sent via email and/or FTP to their desired destinations. Station Message/Call Detail Recording (SMDR/CDR) Real-Time Redirect - This feature allows the SE parent to collect SMDR/CDR records from all children and redirect them to the billing server based on customer definable dialing parameters. This feature allows SE to record all calls, i.e., Trunk-Line, Line-Line, Trunk-Trunk and Line-Trunk, and redirects only the toll calls to the billing server via FTP, RS232 or TCP

client/server network connections. The redirected records can be the original raw ASCII data produced by the system or can be reformatted into tabbed delimited records with customer definable fields. Enhanced Map (MAP) - The map allows centralized clients’ visual alarm indications and point and click access to multiple sites with seamless alarm filtering. System Alarm Management (SAM) – Provides a hardware alarm monitoring and notification process. The hardware alarm monitoring is accomplished via an optionally provisioned USB Alarm Interface Unit (AIU). The AIU provides the customer with sixteen (16) incoming and sixteen (16) outgoing definable loop contact closure points. Contact closures may be assigned Critical, Major, or Minor alarm severity. Toll Fraud Monitoring (TFM) - Provides notification of completed calls, i.e., simultaneous/abusive authorization code usage and excessive/unusual domestic and international calls, such as long duration and unexplainable tandem calls. Email and SNMP notifications and paging are based on customer definable System Event, Hard Alarm, and Toll Fraud triggers.


Optional Modules Quality of Service Monitoring (QoS) - Provides real-time QoS collection of VOIP calls. The real-time tracing is accomplished through a powerful and easy-to-use report wizard that can search through 1.5 million QoS records per minute and is currently limited to CS 2100, A2, and the AS 5300. Core Billing Monitor (CBM) - Enables customer definable cost codes with definable billing codes. The CBM generates a monthly bill based on call usage for groups of lines, authorization codes and trunks. The bill is generated in PDF or Excel formats and is automatically delivered to an email

address, FTP site, network location or all of the above. The Call Detail Analyzer Module (CDAM) – This module allows you to perform traffic analysis based on dialing patterns and on originating or terminating identifiers. For example, detailed traffic reports with graphing on PRI trunk groups with highest simultaneous/concurrent calls counts displayed within a 5-60 minute selectable time intervals can be run. CDAM may also be used to automate reporting on ACD, UCD, Hunt, Virtual DNs, and Attendant Consoles and features ad hoc and scheduled reporting within the base module.


Switch Expert™ 8.0 (OSS) Network Overview Diagram

The SE application is built on the standard Windows platform. This model allows for on-site IT and switch trained personnel to perform all the installation requirements. A single installation consists of a Windows 2008R2/2012R2 standard server typically located in close proximity to the switch and, depending on the system type, multiple IP or RS232 connections will be established to feed raw data from the switch to the SE server.


Key Benefits to End User • A centralized fault management

system • Potential cost savings tool by

performing trunk provisioning analysis

• One server can manage multiple PBX locations via IP connections

• Automated traffic report delivery system

• Automated call costing and bill delivery system (optional)

• Ability to easily perform ad-hoc queries and analysis of the system

• Powerful and easy to use point and click interface to multiple systems

• Ability to easily monitor and access multiple systems simultaneously

• PBX access through TLS and AES strong encryption and built in IE browser

• Toll fraud detection and notification process

• Quality of Service Monitoring and Reporting (optional)

Compatibility and Value SE is currently deployed at approximately eighty percent (80%) of former INSIGHT-100 member sites and many Federal / DOD facilities. New or existing Avaya, Genband, Cisco users will appreciate SE’s power and ease-of-use as it relates to retrieving information from the communications system. Maintenance and administrative personnel report an immediate understanding of their system when viewed through the SE application. This understanding significantly reduces the amount of training required to maintain the system and increases confidence in the Avaya, Genband and Cisco systems. Connection to the Network The SE parent requires a standard Ethernet network connection with a static IP that will be used to listen for client connections. The IP listening port is customer definable from 0 – 32765, with a default of port 80. Note: All data passed between the parent / child and client is in a compressed and encrypted at up to Advance Encryption Standard (AES) 256 bit.


Software Requirements The SE server software must be installed on a Windows 2008R2 Server or greater. The SE client software should be installed on each user’s PC that requires access to the SE application server. Supported workstation operating systems are Windows Vista, 7 and 8. Engineering Rules The SE server is a real-time CPU-intensive application requiring available CPU and memory resources at all times.

All efforts should be taken to restrict other CPU and memory intensive applications from running on the same server as the SE server software. Minimum Server/VM Requirements • Processor: Dual Quad Core Xeon, 2.5

GHz or greater • Memory: 16GB • Drives: 500GB RAID 1 • One available PCIe slot (For Digi

Serial Card) • Four USB ports (Security Key, AIU,

Keyboard, Mouse) • Operating System:

• Windows Server® 2008R2, Standard Edition

• Windows Server® 2012R2, Standard Edition

• Supported Hypervisors: • Hyper-V • VMWare ESXi

Each Switch Expert system is capable of handling 250,000 busy hour processed events, which include individual call detail records, QoS records, alarm events, operational measurements, etc. Additional servers may be added if the event capacity exceeds the maximum limit.


NETWORK ELEMENT MONITOR Allows one SE server to collect and process in real-time, System Events, Call Detail Recording and Traffic Reports IP connections.

• Up to 100 Sites per SE Parent Server

Definable Trunk Access Codes • Supports Telnet and SSH2 Terminal

Servers & Buffer Boxes with Connection Status, Received Bytes and Processed Record Counts

• Allows Viewing of Raw Data on IP Ports

• Customizable Traffic Processing • Integrated into System Events Monitor


SYSTEM EVENT MONITOR Provides real-time alarm viewing of multiple servers connected to various switching systems.

• Intuitive Alarm Filtering • Sensitive Sorting • Ad-hoc Queries on Historical Data • Integrated Event Analyzer • Notifications: Email, SNMP, POTS

Paging

• Multiple Site Monitoring (NOC) • Attachable Events Notes • Detects Loop Closures • Integrated Report Wizard


REAL-TIME CALL ACCOUNTING Provides real-time call accounting from various network elements.

• Definable Billing Rates • Directory Number Accounting • Authorization Code Accounting • Automated Bill Delivery

• Supports Excel and PDF Formats • Master Rollup Summary • Integrated Searching Capabilities


INTEGRATED WEB BROWSER Provides real-time access to multiple elements via integrated tabbed browser windows.

• Integrated with SE’s enterprise map • Provides point and click access to enterprise elements • Manages multiple sessions • No popups


INTEGRATED VB CONFIGURATOR The VB Configurator is used to access a remote host system and execute VB Scripts that automate a command line task. The VB Configurator uses Microsoft’s VB Script Host Engine. Therefore, it encompasses all standard functions within the VB Script language. Switch Expert extends the VB Script language by adding additional Application Programming Interface (API) functions. These functions are used to send, receive, parse and collect information returned by the host system.

• Standard VT Emulation • Secure System Access • Supports SSH2 • Supports Telnet

• Supports Rlogin • Supports RS232 • Supports TLS-FIPS • Integrated VB Scripting


TRUNK BUSY HOUR Provides easy to understand Trunk Busy Hour data, which may be used to determine optimal trunk group sizes and potential cost savings.

• Trunk Capacities • ACD Statistics • Console Studies • Host Traffic • Remote Traffic

• Short- and Long-Term Reporting • Automated Reports • Scheduling Customer Definable • Reports and Charts • Integrated Report Wizard


SYSTEM GRAPHING CAPABILITIES The application default chart settings allow customization of the default appearance of all new Switch Expert charts. Use the buttons inside the dialog to set the appearance of the sample chart.

• 2D and 3D Charting • Predefined Templates for Each

Module • Customizable Template • Custom Lighting Effects

• 3D Rotation • Bar, Line, Area, and Step Charts • Automated Chart Delivery • Customer Definable Schedules • Integrated Report Wizard


CALL DETAIL ANALYZER MODULE (CDAM) A CDAM license allows users to search through millions of call detail records via Report Wizard queries for meet-me conferences, individual users, groups of users and/or dialing patterns to create traffic reports in 5, 10, 15, 20, 30 and 60 minute increments. You simply select the new Report Wizard CDAM module, along with the desired users and/or dialing pattern and the resulting query is displayed in the new traffic view with graphs. One of the key reporting items displayed is the highest number of Simultaneous Calls active within the reporting times. The Simultaneous Calls is an important indicator as it is used to determine the required number of Conference Circuits, ACD Agents and Trunks. The CDAM module is also integrated into the Report Scheduler, allowing you to perform scheduled reporting of all your traffic reporting needs.

• Ad-hoc Queries of Call Detail Records • Traffic Reports and Graphs • Meet-Me Conference Calls • Call Routes Based on Dialing Patterns • Individual of Groups of Users • Call Counts, Call Usage • Simultaneous Calls • Provisioning Statistics • Bar, Line, and Step Charts

• Predefined Templates for Each Module

• Automated Chart Delivery • Customizable Templates • Customer Definable Report Schedule • Custom Lighting Effects • Integrated Report Wizard • 3D Rotation


PROVISIONING MANAGER (PROVMAN) The Provisioning Manager (ProvMan) provides a GUI driven interface to perform basic provisioning functions on the Avaya AS5300 and Genband EXPERiUS (A2) systems. The ProvMan provides search, add, change and delete capabilities for one or multiple users. The ProvMan also provides bulk add/remove capabilities for users with and without service sets as well as meet-me conference users.


SUPPLY AND SERVICE READINESS Site Preparation Requirements • Rack space required for SE server, designation of dry contact closures for Alarm

Interface Unit (AIU) and a network connection with a static IP address. Switch Expert requires the SMTP mail server’s IP address and a dedicated email address to allow it to send automated reports and alarm notifications.

• Server is mounted. • One 120v AC outlet is required per server; two per server if redundant power will be

used. • Cables have been identified and ran (Network, IOM, and/or TTY). • Any required information for site access has been requested and received from RTMI.


MAINTENANCE AND SUPPORT Warranty Includes • Switch ExpertTM software is warrantied for one year; but does not include new software

releases. • The warranty/support period commences when the product is received. Delayed

acceptance does not push out the start period. • Warranty on all hardware is through its original manufacturer with the exception of the

Alarm Interface unit (AIU). RTMI warranties the AIU for one year.

Standard Support Annual Maintenance Plan (SSAMP) Includes • Minor version updates, e.g., 7.0.0 to 7.0.1. • Up to 10 support hours. • Support M-F, 8am – 5pm, Central Standard Time

o Telephone: 877-464-7864 Opt. 3 o Email: [email protected] o Website: http://support.rtmi.com

• Case Resolution o An action plan for all calls that generate on open case is developed within 48

hours. o The status of an open case is communicated at least once a week.

Enterprise Support Annual Maintenance Plan (ESAMP) Includes • Standard support described above. • Plus an additional 10 support hours. • Major version upgrades, e.g., 7.0 to 8.0. • May require additional fees/licensing for new modules and/or features.

http://support.rtmi.com/


GENBAND A2, AVAYA AS5300 – CONFIGURATION

Genband A2, Avaya AS5300 — Hardware Requirements Each A2/AS5300 requires a dedicated server.

1. IP connection to the A2/AS5300 2. 1 USB Alarm Interface Unit (Optional)

Genband A2, Avaya AS5300 — Technical Interface Switch Expert interfaces to the Genband A2 and the Avaya AS5300 through multiple IP connections.


Genband A2, Avaya AS5300 — Ports and Protocols ITEM PORT DESCRIPTION System Events TCP Raw 4000 The non-secure events are processed real-time

and can be viewed in the system event monitor.

Security events TCP Raw 4100 The security related events are processed real-time and can be viewed in the system event monitor by privileged users.

OM-Traffic TCP Raw 4200 Provides AS5300 specific performance reporting.

OM-OTP TCP Raw 4300 Provides AS5300 specific performance reporting.

IPDR TCP Raw 4400 Collects and aggregates multiple call records in real-time to be viewed using the report wizard.

QoS UDP RTCP-XR 5060 QoS records are processed in real-time and can be viewed through the report wizard and the optional QoS module.

System Manager OMI

TCP HTTPS 12121 Used to pull the topology and the element instance states.

OPI Provisioning TCP HTTPS 8443 Allows the users to provision the 5300 using the VB Configurator.

SFTP TCP 22 Used to pull OMs and alarms missed during an outage.

SNMP UDP 161, 162, and 12117

Used to receive SNMP traps and to query the MAS instances state and active alarms on the AS5300.

Syslog UDP 514 Switch Expert can receive Syslogs.


Genband A2, Avaya AS5300 — Operational Measurements Reports AS001 – Recording System AS031 – Mobile Converged Desktop AS002 – SIP Inbound Response Report AS032 – Server CPU and Memory AS003 – SIP Outbound Response Report AS033 – Perform Database Queries and

Updates AS004 – SIP Transaction Report AS034 – Standard Record Stream AS005 – SIP TCP Report AS035 – Synchronization Checkpoints AS006 – SIP Delay Report AS036 – Standard Record Stream Record

Collectors AS007 – SIP Transaction Report AS037 – IO Channel AS008 – Database Monitor AS038 – Server Interface AS009 – IP Telephony Transactions AS039 – Server Partition AS010 – Fault Tolerance AS040 – Server Processor Load AS011 – Voice Mail Monitor AS041 – Transfer AS012 – Emergency Monitor AS042 – User Provisioning AS013 – CP Check Point AS043 – H323 Transaction AS014 – Auth AS044 – H323 Message AS015 – Message Validator AS045 – HA Layer AS016 – Service Package AS046 – MPCP AS017 – Presence Service AS047 – NCAS Link Usage AS018 – Media Security AS048 – Ports Border Control Point AS019 – Presence Event Report AS049 – SIP Report AS020 – Registration AS050 – SIP Transaction AS021 – Publish AS051 – Subscriber OPI AS022 – Persistence Job Manager AS052 – TCP Connections AS023 – Converged Desktop Service AS053 – Web Services AS024 – DB Summary AS054 – Blade connections AS025 – Server Process Statistics AS055 – Conference Locator AS026 – Oracle Replication Link Stats AS056 – Diameter Messages AS027 – Oracle System Table Counters AS057 – PCMM Policy Server AS028 – Packet Cable Multimedia Aggregate AS058 – Media Portal Instance AS029 – IP Client Manager AS059 – Open Provisioning Interface AS030 – Media Portal AS060 – Client Call Control Monitor AS061 – Domain Name Server Monitor AS062 – IP Restricted Monitor AS063 – Jvm Memory Monitor AS064 – Service Metrics Monitor AS065 – Jvm Garbage Collection Monitor AS066 – Jvm Threads Monitor AS067 – SIP Stack Monitor AS068 – XMPP Sessions Monitor AS069 – XMPP Transport Monitor AS070 – Advanced Auth Monitor AS071 – Asac Monitor AS072 – DCC Monitor AS073 – DNS PJM Monitor AS074 – Database Disk IO Monitor


AS075 – Database Incoming Batches Monitor AS076 – Database Incoming Timing Monitor AS077 – Database Memory IO Monitor AS078 – Database Outgoing Timing Monitor AS079 – Database Replication Summary Monitor

AS080 – Database System Operations Monitor

AS081 – NBServer Feed Monitor AS082 – FTP Monitor AS083 – Incoming Call Monitor AS084 – Call Metrics Monitor AS085 – Presence Event Monitor AS086 – NBServer Feed Conn Monitor AS087 – Malicious Call Trace Monitor AS088 – Equal Access Monitor AS089 – UCD Group Monitor AS090 – CPU Group Monitor AS091 – Accounting Monitor AS092 – PDS Notify Monitor AS093 – Discarded Session Monitor AS094 – SIP Registered Lines Monitor AS095 – KPI Service Metrics Monitor AS096 – Call Anchoring Monitor AS097 – Context Queue Delay Monitor AS098 – KPI Incoming Call Monitor AS099 – Call Resources Monitor AS100 – KPI Call Distribution Monitor AS101 – Engineering Format System Monitor

AS102 – Shared Line Appearance Call Mgmt. Monitor

AS103 – Record Stream Sender Monitor


CS 2100 — CONFIGURATION

CS 2100 — Hardware Requirements Each CS 2100 requires a dedicated server.

1. IP connection to CS LAN 2. 1 USB Alarm Interface unit (Optional)

CS 2100 — Technical Interface Switch Expert interfaces to the CS 2100 through multiple IP connections.


CS 2100 — Ports and Protocols ITEM PORT DESCRIPTION System Events TCP Raw 8555 The system event port is used to receive

alarms via the IEMS northbound feed. SMDR TCP Raw 4550 The SMDR port is used for call records.

This allows you to trace calls and used the optional billing module.

Command Polling TCP 22 / CBM Pass-Thru account / core user account

This port is used for Switch Expert to pull secret logs and the operational measurements reports.

Client Connection TCP 2045 Is used for the Switch Expert client to connect to server.

Secure Remote Access

Provides Switch Access through Switch Expert via telnet, SSH, or RS232.

CS 2100 — Reports Announcements (ANN) Remote Call Forwarding (RCF) Attendant Consoles (ATD) Switch Performance Monitoring (SPMS) Automatic Call Distribution (ACD) Subscriber Line Usage (SLU) Conference Circuits (CNF) Trunk Traffic (TRK) Hunt Groups (HNT) Uniform Call Distribution (UCD) Line Modules (LMD) XPM Link (XPM) Office Traffic (OFZ) Virtual Facility Groups (VFG)


DMS/MSL 100— CONFIGURATION

DMS / MSL 100 — Hardware Requirements Each DMS/MSL 100 requires a dedicated server.

• 4 ea. IOM cables that will reach from the IOM Terminal block to the SE Server. (Verify the Length)

• 4 ea. NT FX34AA which is the RS232 Smart Connector • 4 ea. NT40UF female to female NULL modem connectors • 4 ea. IOM Ports • IP Connection to the CS LAN • 1 USB Alarm Interface Unit (Optional)

DMS / MSL 100 — Technical Interface Switch Expert interfaces to the DMS / MSL through multiple RS232 connections.


DMS / MSL 100 — Ports and Protocols ITEM PORT DESCRIPTION Operational Measurements

IOM serial Used for Switch Expert to receive the operational measurements reports.

System Events IOM serial The system event port is used to receive alarms via the IEMS northbound feed.

SMDR IOM serial The SMDR port is used for call records. This allows you to trace calls and used the optional billing module.

Command Polling IOM serial This port is used for Switch Expert to pull secret logs and the operational measurements reports.

Client Connection TCP 2045 Is used for the Switch Expert client to connect to server.

Secure Remote Access

Provides Switch Access through Switch Expert via telnet, SSH, or RS232.

DMS / MSL 100 — Reports Announcements (ANN) Remote Call Forwarding (RCF) Attendant Consoles (ATD) Switch Performance Monitoring (SPMS) Automatic Call Distribution (ACD) Subscriber Line Usage (SLU) Conference Circuits (CNF) Trunk Traffic (TRK) Hunt Groups (HNT) Uniform Call Distribution (UCD) Line Modules (LMD) XPM Link (XPM) Office Traffic (OFZ) Virtual Facility Groups (VFG)


MG 1000 / CS 1000 / MERIDIAN-1 — CONFIGURATION

MG 1000 / CS 1000 / Meridian-1 — Hardware Requirements Each MG 1000 / CS 1000 / Meridian-1 requires a dedicated server.

1. 2 SDI TTY RS232 ports 2. 1 USB Alarm Interface Unit (Optional)

MG 1000 / CS 1000 / Meridian-1 — Technical Interface Switch Expert interfaces to the MG 1000 / CS 1000 / Meridian-1 through multiple RS232 connections.


MG 1000 / CS 1000 / Meridian-1 — Ports and Protocols ITEM PORT DESCRIPTION Operational Measurements

TTY serial Used for Traffic and Call Detail Records.

System Events TTY serial Used for all the alarms. Secure Remote Access TCP 22 + serial

connection Used to allow clients to connect the switch through the switch expert server.

MG 1000 / CS 1000 / Meridian-1 — Reports TFS000 - Traffic Print Program Entry TFS012 - Multi-Purpose ISDN Signaling

Processor D-channel TFS002 - Service Loops TFS013 - Multi-Purpose ISDN Signaling

Processor Messages TFS003 - Dial Tone Delay TFS014 - ISDN BRI Trunk DSL System

Report TFS004 - Processor Load TFS015 - Meridian Packet Handler Traffic

Report TFS005 - Measurement on Selected Terminals TFS016 - QoS IP Statistics Report TFS007 - Junctor Measurements TFS101 - Dial Tone Speed Threshold TFS008 - Command Status Link and Application

TFS102 - Loop Traffic Threshold

TFS009 - D-channel TFS105 - Junctor Traffic Threshold TFS010 - ISDN GF Transport TFS301 - Initialization TFS011 - Multi-Purpose ISDN Signaling Processor Traffic

TFS302 - Traffic Schedule Change

TFC001 - Networks TFC009 - Network Attendant Service TFC002 – Trunk Traffic TFC012 - DSP Peg Counter TFC003 - Customer Console Queue Measurements

TFC101 - Incoming Matching Loss Threshold

TFC004 - Individual Console Measurements TFC102 - Outgoing Matching Loss Threshold

TFC005 - Feature Key Usage TFC103 - Average Speed of Answer Threshold

TFC006 - Radio Paging TFC104 - Percent All Trunks Busy Threshold

TFC007 - Call Park TFC105 - ISPC Links Establishment Report

TFC008 - Messaging and Auxiliary Processor links

TFC111 - Usage of Broadcasting Routes


TFN001 - Route List Measurements TFN003 - Incoming Trunk Group Measurements

TFN002 - Network Class of Service Measurements

TFN101 - OHQ Overflow Threshold


CISCO CUCM— CONFIGURATION

Cisco CUCM — Hardware Requirements Each Cisco CUCM requires a dedicated Network Element.

1. IP connection to the CUCM 2. 1 USB Alarm Interface Unit (Optional)

Cisco CUCM — Technical Interface Switch Expert interfaces to the Cisco CUCM through IP connections.


Cisco CUCM — Ports and Protocols ITEM PORT DESCRIPTION System Events 162 SNMP Traps CDR 22 Connects to the CUCM and retrieves the

CDR file via SFTP


AVAYA CM— CONFIGURATION

Avaya CM — Hardware Requirements Each Avaya CM requires a dedicated Network Element.

1. IP connection to the Avaya CM 2. 1 USB Alarm Interface Unit (Optional)

Avaya CM — Technical Interface Switch Expert interfaces to the Avaya CM through IP connections.


Avaya CM — Ports and Protocols ITEM PORT DESCRIPTION System Events 162 SNMP Traps CDR 22 Connects to the CM and retrieves the

CDR file via SFTP


NETWORK MANAGEMENT OPERATIONAL SUPPORT SYSTEM Network Management Operational Support System (OSS) The parent child connections allow multiple remote servers to connect to one central parent server. The remote site saves all data locally and also transfers that data to the parent site.

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