Real Strategy or Corporate Theatre with Roger Martin
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Transcript of Real Strategy or Corporate Theatre with Roger Martin
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1@implcg #implsummit
REAL STRATEGY or CORPORATE THEATRE
Nordic strategy summit 2016: Roger Martin
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2 #implsummit @implcg
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PROGRAMME
09:00 Welcome and introduction
09:10 The Corporate Theatre challenge?
09:30 Playing to Win – Getting REAL on strategy
10:10 Break
10:30 Corporate Theatre detox session – Discussion in small groups
11:00 Panel discussion on key paradoxes in “Getting REAL”
11:20 Building choice-making capabilities – A key enabler for winning
12:00 End of workshop and lunch
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FACTS ON STRATEGY & CHANGE
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85% of CEOs expect more turbulence and complexity in
the years ahead.
ABOUT
change
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90% of the change agenda happens in
“projects”.
33% of all critical change projects are successfully
implemented.
44% don’t understand the change they are expected to
make. 38% understand it, but don’t agree with it.
14% of all employees in organisations consider
themselves fully engaged.
ABOUT
change projects
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58% of leaders have a top-down approach to strategy with limited
involvement of employees.
70% of “not successful”transformations were planned
by 10 or fewer people.
The main barrier to execution success is:
“Creating meaningfulness to front-end employees”.
30% of employees receive no information
about how to execute the strategy.
ABOUT
strategy
50% of leaders can explain their company strategy, priorities
and must-win battles.
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“Top management mindset” and “top-down hierarchy” are evaluated a key
barrier to successful change, but not by top management respondents.
ABOUT
leadership
#implsummit @implcg
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Sources for Facts on Change
› Black, J. S. (2013). It starts with one: Changing individuals changes organizations. Pearson FT Press.
› Cabrey, T. S., Haughey, A., & Cooke-Davies, T. (March 2014). “PMI’s pulse of the profession in-depth report: Enabling organizational change through strategic initiatives”. Project Management Institute. www.pmi.org/~/media/PDF/Publications/Enabling-Change-Through-Strategic-Initiatives.ashx
› “Capitalizing on complexity” (study, May 2010). IBM Institute for Business Value. http://public.dhe.ibm.com/common/ssi/ecm/gb/en/gbe03297usen/GBE03297USEN.PDF
› Ewenstein, B., Smith, W., & Sologar, A. (July 2015). “Changing change management”. McKinsey & Company. www.mckinsey.com/insights/leading_in_the_21st_century/changing_change_management
› “Global executive survey on culture and change management” (2013). The Katzenbach Center.
› “How to beat the transformation odds” (survey, April 2015). McKinsey & Company. http://www.mckinsey.com/insights/organization/how_to_beat_the_transformation_odds
› “Innovation survey” (2009). Bain & Company.
› Jorgensen, H., Bruehl, O., & Franke, N. (August 2014). “Making change work … while the work keeps changing: How change architects lead and manage organizational change”. IBM Institute for Business Value. http://public.dhe.ibm.com/common/ssi/ecm/gb/en/gbe03618usen/GBE03618USEN.PDF
› Rick, T. (May 2011). “Top 12 reasons why people resist change”. http://www.torbenrick.eu/blog/change-management/12-reasons-why-people-resist-change/
› “Risk history survey” (2013). Bain & Company.
› Sull, D., Homkes, R., & Sull, C. (March 2015). “Why strategy execution unravels – and what to do about it. Harvard Business Review. https://hbr.org/2015/03/why-strategy-execution-unravelsand-what-to-do-about-it
› “Thought leaders survey” (2013). Implement Consulting Group.
› Towers Perrin (2014). Employee engagement/global workforce study.
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CHALLENGE?
THE
Corporate Theatre
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Corporate Theatre
Steering committee
Performance management
Strategy process
Budget process
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The management model for “efficiency” is not appropriate for “innovation”.
Paradigm shift
Passion vs. compliance
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No. 1 challenge
Democratise choice-making
Empower, engage, choice cascade, self-management, distributed authority and trust in the collective intelligence.
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No. 2 challenge
Humanise the organisation
Realness, work is fun, bring all of who we are to work, real conversations, communities of
passion, leaders as social architects of meaning.
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More speedMore authenticity
More passionMore impactMore agility
REALCHANGE
REALSTRATEGY
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Reinvent “project management”:On average, projects can deliver
double the impact in half the time.
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95% of managers are dissatisfied with their performance management systems
Performance management
59% of employees feel that reviews are not worth the time invested
60% of companies report that their annual budget targets become obsolete by the second quarter
46% of senior finance professionals believe their budget is a politically agreed number – not linked to operational reality
Budget
11% of senior executives of companies with more than $1 billion in sales believe strategic planning is worth the effort
Strategy
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ROGER MARTIN Playing to Win – Getting REAL on strategy
#implsummit @implcg
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Strategy versus Corporate Theater
Implement Consulting Group
@RogerLMartin
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Copyright © 2016 Roger L. Martin
STRATEGY IS THE ANSWER TO 5 QUESTIONS
What is our winning aspiration?
Where will we play?
How will we win?
What capabilities must we have?
What management systems are required?
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Copyright © 2016 Roger L. Martin
THE HEART OF STRATEGY
What is our winning aspiration?
Where will we play?
How will we win?
What capabilities must we have?
What management systems are required?
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Copyright © 2016 Roger L. Martin
STRATEGIC PLANNING
Study Lots of Things
Develop Saleable Options
Forecast Financials for Options
Get Consensus of Key Managers
Polish the Proposal
Sell Hard to Senior Management
Tell the Organization to Execute the Plan
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Copyright © 2016 Roger L. Martin
STRATEGY CHOICE MAKING
Problem Reframe the Problem as a
Strategic Choice
Possibility 1
Possibility 2
Possibility 3
Possibility 4
Possibility 5
Barriers Tests Decide
What Would Have to Be True?
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Copyright © 2016 Roger L. Martin
MAKING CHOICES IN ORGANIZATIONS
What is true?
What would have to be
true?
#implsummit @implcg24
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Corporate Theatre
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THEATRE
A lengthy 3+ month process
Effective lockdown of the organisation – everybody is “doing the budget”
Detailing sales forecasts to an individual product level on a 3-year horizon – in a fictional search control
BU managers are routinely sandbagging for resources
Admin-light
Open and reasoned
prioritisation across BUs
Focused on the most important choices
Revealing implicit
assumptions
The budget process
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THEATRE
The 3-year ritual – our current strategy period is running out, so we need a new one …
BU managers develop saleable options – then polish the slide deck and sell hard to senior management, hoping for a minimum of input
Focus on theoretical where-to-play “gameboard” discussions - detached from how-to-win
Fictional business cases to satisfy upper-level management
Many discussions – no real choices
Slow one-size-fits-all decision-making style
Obsessive, yet unfocused, data analyses
Strategy for the few – no involvement or engagement – entirely separated from execution
Leaves the organisation waiting in apathy for the new strategy
PowerPoint fatigue – town hall “telling” meetings
The strategy process
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Conscious cascading of
choices between levels
Curious conversations
Assumption-heavy –
focused on the strategic logic
Strategising when
circumstances change Prototyping
“what could that option look like?”
Choice-focused
How-to-win-focused
Focused deep dive analyses
The strategy process
Separate non-reversible from reversible
decisions
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THEATRE
Focused on deliverables
Unclear vision of impact on behaviour and business
No subject matter expertise
Half-hearted resource allocation
Leaders are far away from the project
PMO is tick-marking templates
Watermelon syndrome in steering committee
Scope freeze – even when circumstances change
Project governance Leaders
deeply involved
Choice-focused
Projects are impact-driven
Steering committee
truly removes
roadblocks
Daring to re-scope
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THEATRE
Backward-looking and focus on lagging indicators, typically financial
Problem-focused dialogue – why didn’t we meet the targets or milestones?
Exclusively focused on running the business
Curious dialogue
about root causes
Focused on helping
Focused on leading indicators
Appreciative – builds on what works
Business review
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Hardwiring Softwiring
Do we have real and meaningful conversations in key touchpoints?
Do our core processes embody speed, impact and engagement?
Corporate Theatredetox
– two lenses
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Slow andcomplex
Fast andsimple
SPEED
HARDWIRING
Are your core processes …
The acid testDo our key processes drive passion and engagement?
ENGAGEMENT Fun and meaningful
Energy-draining
Compliance-focused
Choice-focused
IMPACT
AGILITYRigid andbureaucratic
Flexible andhelpful
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The acid testDo we look forward to meetings and leave with energy and engagement?
An exchange ofpoints of view
A curiousconversation
CONVERSATION
EXPERTISE Filled with subject matter mastery
Filled withincompetence
Problematisingand mistrusting
Appreciative,warm and caring
RELATIONS
ENERGYDisengaged Engaged
SOFTWIRING
Are your key meetings …
#implsummit @implcg34
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Corporate Theatre diagnosis1. Scan the list of processes under “hard-wired systems”
– and select the 3 most relevant ones for your company
2. Make a scoring of each of these processes on the four dimensions
3. Reflect for each process on what the main barriers are for you to get more Real – and less Theatrical
4. If time permits, repeat the same steps when diagnosing meetings under “soft-wired systems”
5. Share and discuss reflections with the person next to you
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DIAGNOSING THE HARD-WIRED SYSTEM
1. Strategy process
2. Budget process
3. Business review process
4. Performance management process
5. Market guidance process
6. Project governance process
7. Product development process
8. Production capacity planning
9. Sales and marketing process
Speed
Slow andcomplex
Fast andsimple
1 5432
Engagement
1 5432
Energy-draining
Fun and meaningful
Impact
1 5432
Compliance-focused
Choice-focused
Agility
1 5432
Rigid andbureaucratic
Flexible andhelpful
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BARRIERS
1. Strategy process
2. Budget process
3. Business review process
4. Performance management process
5. Market guidance process
6. Project governance process
7. Product development process
8. Production capacity planning
9. Sales and marketing process
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DIAGNOSING THE SOFT-WIRED SYSTEM
1. Market guidance meetings
2. Board meetings
3. Strategy meetings
4. Budget meetings
5. Business review meetings
6. Business unit meetings
7. Steering committee meetings
8. Project meetings
9. Performance appraisal meetings
An exchange of pointsof view
A curiousconversation
1 5432
Conversation
1 5432
Filled withincompetence
Filled with subject matter
mastery
Expertise
1 5432
Problematising and mistrusting
Appreciative,warm and
caring
Relations
1 5432
Disengaged Engaged
Energy
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BARRIERS
1. Market guidance meetings
2. Board meetings
3. Strategy meetings
4. Budget meetings
5. Business review meetings
6. Business unit meetings
7. Steering committee meetings
8. Project meetings
9. Performance appraisal meetings
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ROGER MARTIN Building choice-making capabilities
– A key enabler for winning
#implsummit @implcg40
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Leadership in Strategy
Implement Consulting Group
@RogerLMartin
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Copyright © 2016 Roger L. Martin
STRATEGY IS THE ANSWER TO 5 QUESTIONS
What is our winning aspiration?
Where will we play?
How will we win?
What capabilities must we have?
What management systems are required?
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Copyright © 2016 Roger L. Martin
CORPORATE STRATEGY CHALLENGE: NESTED CASCADES
How to Win
Management Systems
Winning Aspiration
Capabilities
Where to Play
How to Win
Management Systems
Winning Aspiration
Capabilities
Where to Play
How to Win
Management Systems
Winning Aspiration
Capabilities
Where to Play
How to Win
Management Systems
Winning Aspiration
Capabilities
Where to Play
How to Win
Winning Aspiration
Where to Play
Capabilities
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Copyright © 2016 Roger L. Martin
MAKING CHOICES ACROSS MULTIPLE CASCADES
1. Make only the set of choices you are more capable of making than anyone else
2. Explain the choice that has been made and the reasoning behind it
3. Explicitly identify the next downstream choice
4. Assist in making the downstream choice, as needed
5. Commit to revisit and modify the choice based on downstream feedback
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@implcg#implsummit
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KEY LEARNINGS AND TAKEAWAYSFROM TODAY’S SESSIONS
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IDEAS THAT WE SHOULD APPLY TO OUR ORGANISATION
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48
Notes
#implsummit @implcg
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49@implcg #implsummitImplement Consulting Group
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50 #implsummit @implcg
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51@implcg #implsummitImplement Consulting Group
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implementconsultinggroup.com
@implcg #implsummit