Real Flexibility - Minnkota Windows and Doors Testimonial_1.pdf• 1 pt., 2 pt., 4 pt. and 6 pt....
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Over 30 years of Quality, Service and Dedication Keeps Minnkota Windows Strong Midwest Built. Midwest Tough. It’s the motto of Minnkota Windows, the Fargo, North Dakota manufacturer and distributor of Windows and Doors. But staying strong in a down economy is no easy feat. Minnkota, who has persevered for more than 30 years, almost makes it look easy. Brad Bushaw, General Manager for Minnkota attributes the company’s success to three key factors – product quality, superior service, and dedicated employees. “Since 1980, we’ve been growing because we all share the same goal – to keep customers happy and coming back.” Bushaw adds that Minnkota has been very fortunate with a loyal customer base and a strong dealer base. The company has recently experienced growth in the vinyl business, particularly in the replacement windows segment as well. Minnkota Demands High Level of Quality “Our windows are made by skilled craftsmen with a work ethic as solid as the windows they build,” says Bushaw. With pride such as this, Minnkota is very selective with the hardware they choose. All hardware has to meet the company’s high level of quality and performance. “We use Roto’s Casement, Tilt & Turn and Patio Door hardware. We like the quality, however, the thing we like most is the reliability and no complaints.” Communication Opens New Windows of Opportunity Obtaining customer and dealer input is also critical to Minnkota’s success. Recently Minnkota learned about the new Flip Lock automatic positive action sash lock from Roto. This new lock has an intuitive lever that lets the user know if the window is securely locked. “We thought we would get positive feedback on this new lock, but ‘positive’ is an understatement. Everyone liked its streamlined, modern look, how easy it was to operate, and how easy it was to tell if the window was locked or unlocked,” said Bushaw. “When compared to the traditional cam lock, the Roto Flip Lock is super easy to operate, too. We think it is going to be very popular, especially with the growing elderly population.” Problem Solvers Bushaw adds, “If only we had the Flip Lock a few years ago when we received a phone call from an older customer complaining that she couldn’t get her window to close. We sent a technician out on the service call. When he got there, he noticed that she had been trying to shut the open window while the cam lock was in the closed position. Of course this was an easy problem to solve. Unfortunately she was about 200 miles away! We often joke that our technician drove 200 miles to shut a window. However, in so doing, we solved the problem and made our customer happy.” Two Companies – One Philosophy Minnkota does a great job of anticipating customer needs and they appreciate the same from Roto. “Since we do a lot of custom work for residential as well as light commercial applications, having a firm grasp on inventory is a must. Something we’ve really come to appreciate is how Roto helps us manage our inventory,” says Bushaw. “As General Manager, the last thing you want to hear is that you’re out of something. Roto does a great job of monitoring our stocking levels and anticipating our needs. Plus everyone from sales, tech support, and customer service has been very responsive. I think that’s one reason why our relationship with Roto works so well. They share the same values and philosophy that we do. Basically, treat those as you would like to be treated.” For more information visit www.minnkotawindows.com. Excellence in Window & Door Hardware 800-243-0893 www.rotohardware.com
Transcript of Real Flexibility - Minnkota Windows and Doors Testimonial_1.pdf• 1 pt., 2 pt., 4 pt. and 6 pt....
800-243-0893 www.rotohardware.com
Real FlexibilityDRIVE
Add Distinction and Aesthetic Differentiation With New X-Drive Handles and Cover New X6 and X7 handles and the X15 cover offer style, flexibility, and more options for personalization.Roto is pleased to introduce 2 new styles of operator crank handles that align very well with our new X15 cover cap. The X15 cover provides a “shelf” on which the handles fold down nicely.
• X6 handle provides a decorative and sleek appearance
• X7 handle offers a cut-out area in which a snap-in piece can be placed to create a multi-colored effect
• Customization and personalization with a logo provide endless opportunities
Roto TITAN™ possesses all of the characteristics you are looking for in sliding patio door hardware – superior strength, smooth operation, and unsurpassed versatility.
• Three ergonomic and contemporary handle styles to choose from – The Manhattan, The Malibu and The Monterey
• 1 pt., 2 pt., 4 pt. and 6 pt. lock assemblies
• Keyed or non-keyed versions
• Concealed mounting screws that are side-mounted.
• Super-strong mishandling device prevents damage to the locking hooks when closing the door.
• Optional anti-drill feature on the exterior pull for maximum security.
• New exterior locking escutcheon available with both handles.
• Three standard colors, seven architectural finishes, and custom colors upon request.
• Custom handles and custom logos on the escutcheon are also available.
• Meets AAMA specifications
New TITAN Monterey Patio Door Hardware Superiorstrength,smoothoperation,greatversatility
Malibu
Manhattan
Monterey
NEw
Excellence in Window & Door Hardware Over 30 years of Quality, Service and Dedication Keeps Minnkota Windows StrongMidwest Built. Midwest Tough. It’s the motto of Minnkota Windows, the Fargo, North Dakota manufacturer and distributor of Windows and Doors. But staying strong in a down economy is no easy feat. Minnkota, who has persevered for more than 30 years, almost makes it look easy. Brad Bushaw, General Manager for Minnkota attributes the company’s success to three key factors – product quality, superior service, and dedicated employees. “Since 1980, we’ve been growing because we all share the same goal – to keep customers happy and coming back.” Bushaw adds that Minnkota has been very fortunate with a loyal customer base and a strong dealer base. The company has recently experienced growth in the vinyl business, particularly in the replacement windows segment as well.
Minnkota Demands High Level of Quality“Our windows are made by skilled craftsmen with a work ethic as solid as the windows they build,” says Bushaw. With pride such as this, Minnkota is very selective with the hardware they choose. All hardware has to meet the company’s high level of quality and performance. “We use Roto’s Casement, Tilt & Turn and Patio Door hardware. We like the quality, however, the thing we like most is the reliability and no complaints.”
Communication Opens New Windows of Opportunity Obtaining customer and dealer input is also critical to Minnkota’s success. Recently Minnkota learned about the new FlipLock automatic positive action sash lock from Roto. This new lock has an intuitive lever that lets the user know if the window is securely locked. “We thought we would get positive feedback on this new lock, but ‘positive’ is an understatement. Everyone liked its streamlined, modern look, how easy it was to operate, and how easy it was to tell if the window was locked or unlocked,” said Bushaw. “When compared to the traditional cam lock, the RotoFlipLock is super easy to operate, too. We think it is going to be very popular, especially with the growing elderly population.”
Problem SolversBushaw adds, “If only we had the FlipLock a few years ago when we received a phone call from an older customer complaining that she couldn’t get her window to close. We sent a technician out on the service call. When he got there, he noticed that she had been trying to shut the open window while the cam lock was in the closed position. Of course this was an easy problem to solve. Unfortunately she was about 200 miles away! We often joke that our technician drove 200 miles to shut a window. However, in so doing, we solved the problem and made our customer happy.”
Two Companies – One Philosophy Minnkota does a great job of anticipating customer needs and they appreciate the same from Roto. “Since we do a lot of custom work for residential as well as light commercial applications, having a firm grasp on inventory is a must. Something we’ve really come to appreciate is how Roto helps us manage our inventory,” says Bushaw. “As General Manager, the last thing you want to hear is that you’re out of something. Roto does a great job of monitoring our stocking levels and anticipating our needs. Plus everyone from sales, tech support, and customer service has been very responsive. I think that’s one reason why our relationship with Roto works so well. They share the same values and philosophy that we do. Basically, treat those as you would like to be treated.” For more information visit www.minnkotawindows.com.
Excellence in Window & Door Hardware
800-243-0893 www.rotohardware.com
X6 Handle
