********************************************************Norton AntiVirus 2004 for Windows 98/ME/2000/XP Copyright 2003 Symantec Corporation. All rights reserved. README.TXT December 2003******************************************************** GENERAL INFORMATION******************************************************** This README.TXT file covers compatibility information, late-breaking news, and usage tips for Norton AntiVirus. It is installed on your hard disk where Norton AntiVirus files are installed. To view the Readme.txt file: 1. Using Windows Explorer, navigate to the location where your Norton AntiVirus files are installed. If you installed Norton AntiVirus to the default location, the files are in: C:\Program Files\Norton AntiVirus. 2. Double-click Readme.txt to open the file in Notepad or WordPad. The Readme.txt file includes instructions for printing it if you want to do so. 3. Close the word processing program when you are done reading the file. ********************************************************NORTON ANTIVIRUS ********************************************************Installing Norton AntiVirus 2004 over Norton Personal Firewall 2002, Norton Internet Security 2002, Norton Internet Security Professional Edition 2002-------------------------------------------------You may encounter problems after installing Norton AntiVirus 2004 over NortonInternet Security 2002, Norton Internet Security Professional Edition 2002, orNorton Personal Firewall 2002 if you dont have an application rule forIAMAPP.EXE. Installing without this rule may cause the machine to freeze after reboot.To create an application rule for IAMAPP.EXE :1. Open the Norton Internet Security (or Norton Personal Firewall) main UI by double clicking the tray icon.2. Select the Personal Firewall category on the left.3. Select the Internet Access Control sub category.4. From the Configure drop down select Application Scan.5. Complete the Application Scan. Please make sure you select all applications when presented with the application list.Load Auto-Protect during system boot failure-------------------------------------------------If the option for Load Auto-Protect during system boot is grayed out (XP only), you will need to:1. Download XP Service Pack 1A. Open up Internet ExplorerB. Click on ToolsC. Select Windows UpdateD. Click Update Now and upgrade to Service Pack 12. Get the correct Q811493 hotfix. Please see: http://support.microsoft.com/default.aspx?scid=kb;en-us;819634. Ensure this Option is enabled after reboot:1. Open Norton AntiVirus.2. Click on Options.3. Click on Auto - Protect4. Click on AdvancedLoad Auto-Protect during system boot should be enabled.Zone Alarm incompatibility issue -------------------------------------------------You may encounter problems using Norton AntiVirus with Zone Alarm version 2.0 installed on your system. We recommend updating your version of Zone Alarm or uninstalling it when using Norton AntiVirus. MSN Windows Messenger 4.6 - 4.9-------------------------------------------------There is a known issue when user tries to exit MSN Messenger via taskbar. A message alert will prompt:"There are other applications currently using features provided by Windows Messenger. You must close these other applications before you can exit Windows Messenger. These applications may include Outlook, Outlook Express, MSN Explorer, and Internet Explorer"You may resolve this permanently by disabling Windows Messenger protection by:1. Double click the Norton AntiVirus 2004 icon on the desktop2. Click on Options3. Click on Instant Messenger on the left side4. Remove the check mark for "Windows Messenger (recommended)"5. Click OKHowever, instead of exiting Window Messenger, we suggest you sign off of Windows Messenger by:1. Right click on MSN tray icon2. Click Sign OutOr1. Launch MSN Messenger2. Click on File3. Click "Sign Out"How to save an MSI log file to troubleshoot install and uninstall issues-------------------------------------------------If Norton AntiVirus fails to install, we recommend saving the Norton AntiVirus 2004 (Date/Time).LOG file that is generated by default during your installation of Norton AntiVirus. This will help the Symantec Support Team to resolve your issue faster. After uninstalling Norton AntiVirus, there should be two Norton AntiVirus 2004.log files. Install log should show earlier date, time and smaller KB size. Uninstall log should show later date, time and bigger KB size. To locate this log file: 1. Click on "Start > Run."2. Type the following command "%temp%".3. This should automatically launch the Windows temporary directory.4. Find a file called "Norton AntiVirus 2004(Date/Time).log." Sending outgoing email can be slower within OutlookExpress or Outlook under Windows 2000---------------------------------------------------There is a known Microsoft issue with Windows 2000,Outlook Express and Outlook, (SMTP) email will sendslower with Norton AntiVirus email protection enabled.Microsoft has resolved this issue and a hot fix thatcan be downloaded from the following website: http://support.microsoft.com/support/kb/articles/Q294/7/69.ASPSupported Ports for Norton AntiVirus's email protection---------------------------------------------------Norton AntiVirus only supports email scanning on the default ports of 110 (POP3) & 25 (SMTP). Currently, we do not provide Email protection for any other ports.Creating new user profiles after installing Norton AntiVirus on Windows 98/98SE--------------------------------------------------Creating a new user account(s) after installing NortonAntiVirus may generate errors when accessing the following features "Scan for Virus" and "Options." To correct this issue1. Locate the Windows directory installed on your machine. (If you have not customized any settings, this should be located at C:\Windows during a default installation of your operating system.)2. Browse to the following folder in your windows directory: C:\Windows\All Users\Application Data\Symantec3. Copy the entire "Symantec" folder from "C:\Windows\All Users\Application Data\" to "C:\Windows\Profiles\All Users\Application Data\" Norton AntiVirus Toolbar integration withWindows Explorer --------------------------------------------------Norton AntiVirus automatically adds a toolbar button to the first Microsoft browser launched after installation. Other Microsoft browsers can be manually added by right-clicking the Explorer toolbar and selecting Norton AntiVirus.Please note: There is a known Microsoft bug the Norton AntiVirus can show up as a duplicate menu item. This is documented in the following Microsoft knowledge base article:http://support.microsoft.com/support/kb/articles/Q231/6/21.ASP Network Associates PGP compatibility issue------------------------------------------Network Associates PGP encrypts the boot records, preventing Norton AntiVirus from scanning them for viruses.Digitally signing emails in Outlook Express 6.x and Office XP---------------------------------------------------Outlook Express 6.x offers the ability to digitally signemails to ensure that they are not modified during transfer. Norton AntiVirus email protection will modify the emails during virus repair. This will create an Outlook alert stating the message has been modified. Inoculation and AP alerts for boot sectors on Windows 98/ME-------------------------------------------------------Auto-Protect and Inoculation ignore disk label (volume label) changes to prevent false virus alerts. Viruses cannot use the disk label to infect your system.For the same reason, changes to the OEM ID in a boot record are not reported.By design, Auto-Protect does not report writes to a bootsector or master boot record if the new sector is identical to the one previously on the drive. For example, you may use a disk editor to write back the same data to a boot sector or master boot record. Dynamic Volumes on Windows 2000 and XP--------------------------------------Norton AntiVirus does not fully support Dynamic Volumes.Scanning these drives may result in the error message"Unable to read boot record on drive." This is becausethese drives are not bootable. However, Norton AntiViruswill scan the drive for infected files.Email client configuration and outbound email scanning ------------------------------------------------ Some email clients (Outlook and Outlook Express for example) can be configured to disconnect your dial-up Internet connection or PPPoE connection (if you are required to sign onto your Broadband provider) after sending email. If outbound email scanning is enabled within Norton AntiVirus this disconnect can occur while the email is still being scanned, preventing it from actually being sent. If this occurs, it is recommended that you disable the automatic disconnection feature within your email client. Updating Windows 98/ME video drivers for Auto-Protect------------------------------------------------Some video drivers for Windows 98/Millennium may cause display corruption or an apparent system lock up when an Auto-Protect alert is generated. To correct the problem, upgrade to the latest version of the video driver.Using Norton AntiVirus with directory symboliclinks/NTFS junctions ----------------------------------------------Using directory symbolic links, also known as NTFSjunctions, on Windows 2000 or Windows XP machines may increase hard drive scanning times dueto repeated scanning.ADVANCED PROTECTION ----------------------------------------------If you install Norton Utilities over a version of Norton AntiVirus Professional, restart your computer to be sure the Norton Protected Recycle Bin is performing correctly.******************************************************** END OF FILE********************************************************