Re-Designing Death / Service Design Drinks

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Service Design Berlin SINNERSCHRADER SWIPE / SEPTEMBER 28, 2016 Re-Designing Death Picture: Melanie Dreser

Transcript of Re-Designing Death / Service Design Drinks

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Service Design Berlin

S I N N E R S C H R A D E R S W I P E / S E P T E M B E R 2 8 , 2 0 1 6

Re-Designing Death

Pic

ture

: Mel

anie

Dre

ser

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Katrin PhD Candidate, University of Potsdam

Who is inviting?

Olga Business Consultant, Fuxblau

Manuel Service Designer, Fuxblau

Mauro CEO & Designer, Boana

Martin Service Designer, UK Gov

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Activities of Service Design Berlin

Service Design Drinks

Service Experience Camp

The Service Gazette

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Where are we?

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How does it work?

Input Exercise Mingling

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Broadcasting globally

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Who is speaking tonight?

Cori Moore Innovation Facilitator, Freelance

Virginie Gailing Strategic Designer & Head of Design, Point-Blank International

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#redeath

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By

Cla

ude

Truo

ng

-Ng

oc /

Wik

imed

ia C

omm

ons

#redeath

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#redeath

By

iefk

elab

By

caps

ulam

und

i.it

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Why?

#redeath

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#redeath

Than

ks t

o Th

e or

der

of

the

goo

d d

eath

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Photo: flickr.com

#redeath

By

The

Ch

ildre

n's

Mus

eum

of

Ind

ian

apol

is

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#redeath

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Why?

#redeath

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Re.designing deathThe manifesto

DEATH IS ISOLATING, DISRUPTIVE AND PAINFUL FOR THE DYING AND FOR THE LIVING.

OUR MOVEMENT EXISTS TO CHANGE THE WAY WE DEAL

WITH DEATH AND WITH REMEMBRANCE.

LET’S EXAMINE HOW

WE APPROACH DEATH TODAY

LET’S BRING NEW PROPOSITIONS TO THE WORLD

LET’S BE FREE TO CELEBRATE LIFE

JOIN US TO RETHINK AND REDESIGN THIS FUNDAMENTAL!

GIVE DEATH A PLACE IN THE CYCLE OF LIFE.

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Facilitators &

researchers

Designers &

creatives

Professionals

Who?

#redeath

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THE INNOVATION KITCHEN AT

#redeath

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deaddying remember

#redeath

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deaddying remember

#redeath

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When it comes to funeral service we are a bunch of ignorants…

#redeath

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Redeath Quiz

#redeath

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Redeath Quiz - Question 1

Can Berliners take ashes home and put them on the mantlepiece?

#redeath

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YES but:

• Not for ever • You might have to trick the system…

#redeath

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Redeath Quiz - Question 2

Can you keep your grandmother’s body at home when she passes?

#redeath

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YES

#redeath

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Redeath Quiz - Question 3

Can you wash and dress the love of your life yourself before to say your final farewell?

#redeath

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YES

#redeath

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Redeath Quiz - Question 4

Designer is a boring job, tomorrow I’ll open my own funeral house in Berlin! Is it possible?

#redeath

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YES

#redeath

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Redeath Quiz - Question 5

Do coffins need to be waterproof for sea burials?

#redeath

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NO

#redeath

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Nowadays death is as taboo as sex was for victorians

#redeath

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Even in the kingdom of death, if the demand doesn’t change, why should the supply?

#redeath

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#redeath

By

Dan

i Mai

mon

e

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PROJECTS TO OPEN THE BLACK BOX

#redeath

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INSPIRE

#redeath

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#redeath

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#redeath

By

Lift

con

fere

nce

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#redeath

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INFORM

#redeath

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IGNITE

#redeath

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#redeath

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YOUR TURN

#redeath

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ACTIVITY 1

The funeral flow

#redeath

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Break into teams

#redeath

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today’s GAME

#redeath

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today’s GAME

#redeath

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Step 1 Persona

Step 2 Hero

Step 3 New service

3 steps to disrupt funeral services

> >

#redeath

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Step 1 Persona

Step 2 Hero

Step 3 New service

3 steps to disrupt funeral services

> >

#redeath

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Stick your

HEROcard here

Stick your

PERSONAcard here

Stick your

CHALLENGEcard here

Like...

Do...

With...

Completeyour solution

PITCHhere

Addyour solution

SNAPSHOTShere

Brainstorm your

SOLUTIONhere

WHO?

HOW DOES IT FEEL & LOOK?

WHAT IS IT? WHY IS IT GREAT?

YOUR PITCH

WHAT?WHY?

HOW?

For .................................................... (Customer’s name) who has

.................................................................................................................................................................... (The need)

...........................................................................(Solution’s name) is a ......................................................(Category)

that................................................................................................................................................................................

................................................................................................................................................................. (Key benefit)

Unlike ....................................................................... (Competition),

................................................................................. (Solution’s name) ......................................................................

............................................................................................................................................... (Unique differentiator)

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Step 1 Persona

Step 2 Hero

Step 3 New service

3 steps to disrupt funeral services

> >

#redeath

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Stick your

HEROcard here

Stick your

PERSONAcard here

Stick your

CHALLENGEcard here

Like...

Do...

With...

Completeyour solution

PITCHhere

Addyour solution

SNAPSHOTShere

Brainstorm your

SOLUTIONhere

WHO?

HOW DOES IT FEEL & LOOK?

WHAT IS IT? WHY IS IT GREAT?

YOUR PITCH

WHAT?WHY?

HOW?

For .................................................... (Customer’s name) who has

.................................................................................................................................................................... (The need)

...........................................................................(Solution’s name) is a ......................................................(Category)

that................................................................................................................................................................................

................................................................................................................................................................. (Key benefit)

Unlike ....................................................................... (Competition),

................................................................................. (Solution’s name) ......................................................................

............................................................................................................................................... (Unique differentiator)

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Step 1 Persona

Step 2 Hero

Step 3 New service

3 steps to disrupt funeral services

> >

#redeath

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Stick your

HEROcard here

Stick your

PERSONAcard here

Stick your

CHALLENGEcard here

Like...

Do...

With...

Completeyour solution

PITCHhere

Addyour solution

SNAPSHOTShere

Brainstorm your

SOLUTIONhere

WHO?

HOW DOES IT FEEL & LOOK?

WHAT IS IT? WHY IS IT GREAT?

YOUR PITCH

WHAT?WHY?

HOW?

For .................................................... (Customer’s name) who has

.................................................................................................................................................................... (The need)

...........................................................................(Solution’s name) is a ......................................................(Category)

that................................................................................................................................................................................

................................................................................................................................................................. (Key benefit)

Unlike ....................................................................... (Competition),

................................................................................. (Solution’s name) ......................................................................

............................................................................................................................................... (Unique differentiator)

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Join the re.designing death movement!

#redeath www.redeath.org

#redeath

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Happening soon…

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Not your average conference

#redeath

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Inspiring key talks

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Confirmed so far…

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Hands-on workshops

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Open session you decide on…

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… and lead

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That’s we call a co-conference —because you co-create it

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Plus, more fun than at a usual conference

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And really great food

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Taking place November 18–19th

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Save in a group of 5 Get your regular ticket before October 24 Check sxc16.eventbrite.com

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See you soon!servicedesignberlin.de

redeath.org

@CoriBeth_

@VirginieGailing

@SD_Berlin

fb.com/servicedesignberlin