Re-Design of Peripheral Bus Stops
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Transcript of Re-Design of Peripheral Bus Stops
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Re-Design of Peripheral Bus StopsTriUPA World Usability Day 2008
Presented by Andrew Wirtanen, HumanCentric
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Agenda• Our Team
• The Problem
• Scope of Project
• Research
• Users & Goals
• Design Sketches
• 3 Final Proposals
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
The Team• Human factors and design backgrounds
• Very ad hoc – Andrew guided the process
• Had already established rapport
• Transportation design discussed as a result of CityRacks
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
The Problem
Source: triangletransit.org
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Solution Scope
Peripheral Bus Stops
Hubs
Payment
Ticketing
Personal Technology
On bus
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Process Scope
BrainstormingPrioritization
ResearchUsers and GoalsIterative Design
Ethnography
Physical mockups
Outside evaluation
Iteration with users
Feasibility assessment
Personas
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Brainstorming & Prioritization
•Bus stops are locally relevant
•Opportunities for improvement
•Potential to be highly visible
•Peripheral stops are less complex
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Research
•Design competitions
– CHI 2007
– MIT
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Research• Transit authority long terms plans
– Materials online
– Calling transit authorities
• General goals
– Increased ridership
– Altering routes
– Rider amenities such as shelters
– Technology such as Wi-Fi access
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Research
•Existing technologies
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Research
•Design Standards
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Research
•Existing Transit Systems
– Dublin Bus System
– Boston MBTA – the “T”
– Chicago Transit Authority
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Users & Goals• Where is the bus stop?
• Where am I?
• Which bus do I need?
• Which bus stop am I at?
• When does my bus arrive?
• How much will it cost me to ride the bus?
• I have a question but who do I ask?
• It is raining and I want to stay dry.
• Which bus comes to this stop?
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Design Sketches
•Team members asked to create 1-3 sketches
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Design Sketches
•Team members asked to create 1-3 sketches
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Design Sketches
•Team members asked to create 1-3 sketches
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Design Proposal 1: “The Triangle”
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Design Proposal 1: “The Triangle”•Advantages
– Visibility
– Distinct branding/recognition
– Maintenance
– Conventional materials and installation
– Scalable
– Small footprint
•Disadvantages
– No arrival information
– No shelter
– No seating
– Accomodating horizontal textual information
– No on-demand information and emergency help
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Design Proposal 2: “Skinny”
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Design Proposal 2: “Skinny”•Advantages
– Conveys more detailed information
– Visibility
– Environmentally friendly
– Shelter and lighting
– Options for seating
– Room for advertising
– “Cool” factor – image
– Can call for help
•Disadvantages
– Maintenance
– Complexity
– Cost
– Potential increase in workload for on-demand information
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Design Proposal 3: “E Ink”
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Design Proposal 3: “E Ink”
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Design Proposal 3: “E Ink”•Advantages
– Conveys very detailed information
– Visibility
– Can call for help
– Recognizable bus symbol
– Shelter and lighting
•Disadvantages
– Maintenance
– Complexity
– Cost
– Potential increase in workload for on-demand information
– No seating
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Tying it Back to World Usability Day
•Putting the user at the center expands understanding and possibilities
– List of user goals helped generate improvements
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Prepared for TriUPA World Usability Day 2008 | November 13, 2008
Contributors
– Mauricia Blackwell
– Miranda Capra
– Daniel Hamilton
– Jon Howarth
– Jessica Phipps
– Jennifer Ross
– Tim Swezy
– Paul Tuorto
– Andrew Wirtanen
– Keon Pettiway
– Carl Seglem