RDU/WAREHOUSE DIVISION COMPUTER BASED TRAINING REACHING SALES TARGETS WITH TEAMWORK
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Transcript of RDU/WAREHOUSE DIVISION COMPUTER BASED TRAINING REACHING SALES TARGETS WITH TEAMWORK
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
SOME BASIC INFORMATIONRETAIL SUPPLY CHAINITEM CLASSIFICATIONRDU PROCESS OVERVIEWWAREHOUSE PROCESS OVERVIEWRTV PROCEES OVERVIEW (OUTRIGHT & CONSIGNOR)CPC PROCESS OVERVIEWOUR RDU/ WAREHOUSE DIVISION TEAMRDU MANAGER DAILY ROUTINERDU SUPERVISOR DAILY ROUTINEWAREHOUSE SUPERVISOR DAILY ROUTINEDAILY ROUTINE FOR ALL POSITIONSRDU / WAREHOUSE EQUIPMENTDO’S & DON’TS
MAIN MENU
Warehouse• Proper storage• Safekeeping of item• Endorses merchandise (Received by
RDU ) to selling
• SOME BASIC INFORMATION Page 1 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
RDU – Receiving and Dispatching Unit• Receives merchandise from suppliers• Endorses received merchandise to Warehouse• Delivers purchased merchandise (appliances,
furniture ) to customers• Endorses RTV items to suppliers
RTV – Return to Vendor• Merchandise to be returned to Vendors• Bad Orders or poor quality merchandise delivered
by suppliers• Damaged merchandise from selling
CPC – Check Point Charlie• Generates shelf tags, gum tags, Value pack
stickers and price updates• Scans merchandise barcodes prior to issuance to
selling area
1ST Page
MERCHANDISING RDU
WAREHOUSE
CUSTOMER FRONT - END SELLING
SUPPLIER
• RETAIL SUPPLY CHAIN Page 2 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
TRADE ITEMS - items delivered to the company for selling purposes• Outright Items – directly purchased and owned by the company• Consignor Items- merchandise displayed and sold by independent companies within our store
NON TRADE ITEMS - items for company use or consumption• FAS Items- items ordered by FAS Dept. for internal consumption
• RECEIVING AND DISPATCHING UNIT Page 3 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
VERIFYINGChecking of Delivery Receipt (DR), Location, PO Cancellation & Received date, terms of payment, TIN of supplier
CHECKINGChecking of actual items against DR using PDT
COUNTER VERIFICATIONCounter checking of DR vs. ARCR received by checker
ITEMS to WH (RCR/DRR) Forwarding of items together with Receiver Confirmation Report (RCR), Detailed Receiving Report (DRR) and Advance Receiver Confirmation Report (ARCR) to warehouse
ACCOUNTINGForwarding of DR, RCR & DRR at the end of the day to Accounting
DOCUMENT FORWARDINGEndorsement of documents to respective dept.
MERCHANDISEFORWARDINGTransfer of received items by checker from RDU to warehouse
• RDU PROCESS OVERVIEW Page 4 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
RTV (Out right) Pull outs• Bad order / damaged items returned by selling• Accompanied by Merchandise Damage Slip (MDS)
Consignor Item Pull Outs• Consignor items to be taken out of the store• Documented using the Consignor Pull – out form
• RETURN TO VENDOR (RTV) Page 6 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
BAD ORDER RECEIVINGReceiving Bad order, expired, damaged, non saleable items from selling to RDU using Merchandise Damage Slip (MDS) (automatically generated thru SMS upon scanning of RTV items)
ENCODINGEncoding of details in MDS to MMS
ITEM LABELLINGPackaging and box labeling of RTV items using a bin tag
SYSTEM TAGGINGTagging shipping manifest data in the RTV System
RELEASINGIssuance of items to Supplier
SHIPPING Confirming issuance of RTV items to MMS by IA / Selling / OBM except for Appliance & Furniture items
• RETURN TO VENDOR (RTV) Page 7 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
PROCESS OVERVIEW (Outright items)
1ST Page
ITEM COUNTING AT THE WHConsignor counts actual items together with Selling Sup and CRO. Preparation of Consignor Pull out list/form
SEALINGPackaging of pull out items, countersigned by Selling Sup
RELEASINGIssuance of pull out items to consignor company representatives
Note:
RTV of cross docked suppliers should be transferred to Sucat Warehouse 2 for pick up
ITEM ENDORSEMENT TO CONSIGNOR CHECKERConsignor Pull- out form endorsed to Consignor Checker
• RETURN TO VENDOR (RTV) Page 8 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
PROCESS OVERVIEW (Consignor items)
BOX / PLASTIC COUNTINGConsignor Checker brings item to Consignor and count the box / plastic
1ST Page
SYSTEM UPDATECPC accepts price updates from MMS
PROOF LIST PRINTINGGenerating of Proof list for Selling
SHELF TAG PRINTINGGenerating of updated shelf tag for Food, Fresh & Frozen Dept.
SELLINGEndorsement of updated proof list and shelf tag to selling
TAGGING ORDER Selling request shelf tags, gum tags, value pack tags with the use of PDT
TOF Printing (SMS)Printing of TOF and checking of quantity scanned from PDT
RELEASINGSUC get TOF for receiving of SUP, returned to CPC for claiming of finish tag
TAG PRINTING (CPC)Printing of requested tag as indicated in the PDT
• CPC PROCESS OVERVIEW Page 9 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
SYSTEM UPDATE
TAGGING REQUEST
1ST Page
RDU SUPERVISOR• Ensure complete and accurate documents for receiving,forwarding & recording processes• Ensure efficient operations at RDU
WAREHOUSE CLERK• Verify Delivery Receipt (DR) during delivery• Forward required documents to accounting
CHECKER• Assigned at the start of the Receiving line to check accuracy of documents presented by the delivery man using PDT unit.• Ensure that the right description, casing & quantity are being received
BDR CLERK • Ensure the accuracy and a completeness of RTV records/ items• Receive RTV items from the selling area• Release RTV items to the Suppliers
STOCK CLERK• Forward items from RDU to Warehouse• Ensure stocks are well organized / properly stacked & equipment well maintained.• Ensure proper and consistent housekeeping and safety• Ensure that boxes are checked based on the “Receiving Sticker“ information.
FORKLIFT OPERATOR/DRIVER• Drive company vehicle to transport company personnel and make deliveries• Act as stock clerk• Operate forklift and other warehouse equipment
CPC CLERK • Man the CHECK POINT CHARLIE (CPC) where items are test scanned to ensure bar coded tags are readable and accurate• Print barcodes upon request
RDU/ WAREHOUSE MANAGER Manage RDU & Warehouse and ensure the efficient
flow of activities in the division
WAREHOUSE SUPERVISOR• Ensure effective implementation of safety and security procedures & housekeeping at Warehouse• Ensure efficient operations at Warehouse
• OUR RDU / WAREHOUSE DIVISION TEAM Page 10 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
A. READ THE ENDORSEMENT / GET UPDATES Endorsement for the day• Read OBM and RDU Log book and take immediate action• Read and respond to Lotus Notes and memos B. CHECK THE RDU & WAREHOUSE RDU• Area well organized• Ready to receive the days deliveries• Status of Receiving operations
- Smooth- With proper documentation
• Sufficient Manpower/ manning and Security posting• Checked RTV Status and housekeeping• Follow up pending documents• Approves all received items in the SMS Program with proper
documentation WAREHOUSE• Proper housekeeping observed• Area clean and organized• Proof list available
C. CHECK EQUIPMENT/ VEHICLES Properly maintained Clean Good working condition
• RDU MANAGER DAILY ROUTINE Page 11 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
D. COORDINATE FLUSHOUTS WITH SELLING Checked space availability at the selling area
E. COORDINATE PENDING ISSUES WITH OTHER DEPTS.F. SIGN DOCUMENTS FOR THE DAYG. WITHIN THE DAY ACTIVITIES Review expected next day delivery Plan next day delivery• Manpower distribution/scheduling• Machines, materials/ supplies• Warehouse space
H. REVIEW PDT RECEIVING REPORT Discuss issues with concerned personnel Solve problems
• RDU MANAGER DAILY ROUTINE Page 12 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
A. READ THE ENDORSEMENT/ GET UPDATES Endorsement for the day from the Manager/ Co supervisor• Read communication Logbook and take immediate action• Read and respond to Lotus Notes and memosB. PERFORM RDU/ WAREHOUSE CLEARING (Opening) WITH SECURITY and KEY CUSTODIANC. CHECK HEADCOUNT/ MANNINGD. CHECK EQUIPMENT Properly maintained Clean Good working conditionE. CHECK RECEIVING STATUS Smooth and organized flow With proper documentationF. CHECK and MONITOR HOUSEKEEPING PROCEDURES All areas clean and organized Stacking procedures followed Processed RTV’s for pull out
• RDU SUPERVISOR DAILY ROUTINE Page 13 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
G. MONITOR FLOW OF WORK Smooth and continuous from RDU to Warehouse to Selling
H. MONITOR DOCUMENTATION Accurate and complete Properly signed by authorized signatories Submitted to Accounting and Selling on time
• RDU SUPERVISOR DAILY ROUTINE Page 14 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
A. READ THE ENDORSEMENT / GET UPDATES Endorsements for the day from the Manager / Co-Supervisor• Read communication logbook and take immediate action• Read and respond to Lotus Notes and Memos
B. SUPERVISE ARRANGEMENT OF STOCKSC. COORDINATE FLUSH- OUT TO SELLING D. MAINTAIN HOUSEKEEPING, SAFETY and SECURITY All areas clean and organized Stacking procedures followed
E. CHECK WAREHOUSE EQUIPMENT Properly maintained Clean Good working condition
• WAREHOUSE SUPERVISOR DAILY ROUTINE Page 15 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
F. CONDUCT REGULAR CLEARING OF AREA FOR NEW DELIVERIES Compressing Repalletizing Maximizing space De - cloggingG. MONITOR THE CHECK POINT CHARLIE ACTIVITIESH. CHECK and MONITOR BDR PROCEEDINGS Consignor pull out Disposal, etc.I. MONITOR RELEASING OF ITEMS With RCRJ. ENSURE PROPER ENDORSEMENT OF DOCUMENTSK. PREPARE FOR NEXT DAY DELIVERIES Endorsement to the Opening officers/ log concernsL. CONDUCT ( Closing) CLEARING WITH THE SECURITY GUARD
• WAREHOUSE SUPERVISOR DAILY ROUTINE Page 16 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
A. READ THE COMMUNICATIONS LOGBOOK Endorsements from the previous day Priorities• Reminders for follow up/ pending matters from the other Depts.• Check status of “To Do” list• Issues that needs to be resolved• Other store concerns
• DAILY ROUTINE FOR ALL POSITIONS Page 17 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
B. CHECK AND PREPARE THE RDU / WAREHOUSE AREA Entrance / exit areas of RDU & Warehouse clear from any obstructions Pallets , Crates , Cartoons or items in their proper place Need to decompress areas or flush out items at the selling area to maximize space Proper stacking Height for Warehouse being followed• Canned goods 6 to 10 cases high• Sachets at 5 cases high• Packed noodles at 6 cases high• Plastic bottles 3 to 6 cases high Stock arrangement checked• Good stocks• RTV and ILC• Free/ Promotional items or Goods Adequate space for Newly Delivered items Need to “Repalletize” ( arrangement of stocks per pallet) to help maximize space available
• DAILY ROUTINE FOR ALL POSITIONS Page 18 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
C. CHECK & PREPARE THE RDU / WAREHOUSE EQUIPMENT Equipment batteries fully charged• Power lifter and Pallet Stackers Available Manual Jack lifts• Adequate and operational Adequate gasoline for the Forklifts PC’s & Software system running smoothly• With PDT’s checked & ready for use at receiving Equipment properly maintained Platform Weighing Scale ready for Fresh & Frozen deliveries
• DAILY ROUTINE FOR ALL POSITIONS Page 19 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
Warehouse area clear of cartons, empty pallets and stray/ loose items All obstructions removed from warehouse rack aisles, entrance & exits All warehouse racks are full, without negative spaces Procedures on prevention of damages being followed• Stacking height requirement• Making flat and locked pattern of the boxes• Using heavy items as base for multiple stacking Monitor forwarded items• With corresponding “ Receiving Sticker”• Actual number of boxes based on what is indicated on sticker Items/ boxes compressed to avoid clogging even at the arrival of new deliveries
• DAILY ROUTINE FOR ALL POSITIONS Page 20 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
STOCK CLERK DAILY ROUTINE
1ST Page
Verification of DR presented by the Deliveryman Printing of RCR & DRR Verifying of RCR vs. DRR and DR Submission of DR, RCR and DRR to Accounting Department
• DAILY ROUTINE FOR ALL POSITIONS Page 21 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
WAREHOUSE CLERK DAILY ROUTINE
1ST Page
MDS with complete information and duly signed by the Department Supervisor Monitor Item for “RTV”• In line with the requirements/ approved guidelines All items for” RTV” released TAGGED in the System.
• DAILY ROUTINE FOR ALL POSITIONS Page 22 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
BDR CLERK DAILY ROUTINE
1ST Page
Accurate receiving of items Checked accuracy of receiving documents• DR vs. PDT vs. actual item Receiving sticker on items received
• DAILY ROUTINE FOR ALL POSITIONS Page 23 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
CHECKER DAILY ROUTINE
1ST Page
Updated/ processed proof list Printed requested tags Exclusive use of CPC computers All items are scanned before flush out TOF properly filed
• DAILY ROUTINE FOR ALL POSITIONS Page 24 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
CHECK POINT CHARLIE DAILY ROUTINE
1ST Page
Vehicles/ equipment are clean and in good running condition Drive daily shuttle service Act as stock clerk
• DAILY ROUTINE FOR ALL POSITIONS Page 25 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
FORKLIFT OPERATOR / DRIVER DAILY ROUTINE
1ST Page
Operated manually by pumping to elevate the pallet with items and transfer it from one place to another
• RDU / WAREHOUSE EQUIPMENT Page 26 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
MANUAL JACKLIFTS
1ST Page
Battery operated machine used to transferheavy items from place to place
• RDU / WAREHOUSE EQUIPMENT Page 27 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
POWER LIFTER
1ST Page
Battery operated machine used toelevate items at high racks
• RDU / WAREHOUSE EQUIPMENT Page 28 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
PALLET STACKER
1ST Page
• RDU / WAREHOUSE EQUIPMENT Page 29 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
FORKLIFT
A gasoline operated vehicle used toelevate items at high racks
1ST Page
• RDU / WAREHOUSE EQUIPMENT Page 30 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
PICKER
Battery operated machine used forwithdrawing items at the upper layerof warehouse racks.
1ST Page
• Observe good customer service when dealing with suppliers.
• Observe schedules, be on time.• All items received/ dispatched with
corresponding documents.• All documents duly signed by the
authorized signatories.• All aisles/ areas clear and declogged.• All items in the proper places/ assigned
areas.• Damages/ accidents reported
immediately.• Follow safety procedures.• Put away unused corrugated boxes.
• RDU / WAREHOUSE – DO’S AND DON’TS Page 31 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
DO’S
1ST Page
• Don’t leave stray items & unattended boxes anywhere
• Don’t climb the warehouse racks without support, use mechanical ladders.
• Do not block the designated fire hose cabinets
• Do not ask for tips or gifts from suppliers• No alteration of documents without
informing your superior• Avoid manual entry, use PDT• Do not loiter at the selling area• Do not block aisles with pallets when
flushing out stocks at the selling area.
• RDU / WAREHOUSE – DO’S AND DON’TS Page 32 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
DON’TS
1ST Page
Thank the customer Introduce yourself Offer more help Encourage customers to come back and look for you
• RDU / WAREHOUSE – DO’S AND DON’TS Page 33 of 35
RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
BE PERSONAL
1ST Page
We can give the“BEST SERVICE”
And it is possible, when we work togetherThen we help SM Hypermarket
- A place to SHOP- A place to SELL
And when people shop with us,SM Hypermarket becomes
- A place to WORK!
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RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK1ST Page
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RDU/WAREHOUSE DIVISIONCOMPUTER BASED TRAINING
REACHING SALES TARGETS WITH TEAMWORK
Use the SM Hypermarket Habits approach toServing Customers
1ST Page