RCA Neptune Apr-16

8/16/2019 RCA Neptune Apr-16

1/146

CAUSAL ANALYSIS REPORT

CARTMPL Ver. 5.5.0 26/04/2011 Internal Use nl!

TOC

Project ID: 95557

Project Name: HumanaOne IDE

Month of Analysis: Apr!"

Prepare# $y : %t&arsh 'ham(aon&ar

Prepare# Date: )5*)5*!"

+e,ie-e# $y: Amit .aru#&ar

+e,ie-e# Date: )5*)"*!"


Defect Analysis /ui#elines

Defects +e(ister

Pareto 0hart

+0A1ish2one

Action Items

Pi,ot 3a2lesDP meetin( recor#s

http://var/www/apps/conversion/tmp/scratch_1/http://var/www/apps/conversion/tmp/scratch_1/http://var/www/apps/conversion/tmp/scratch_1/http://var/www/apps/conversion/tmp/scratch_1/


2/146




3/146



Step 1

Do-nloa# Defect +e(ister from E4uip +eports 66 Eport 66 Defect Eport 8 an# paste it in Defect +e(ister sheet from col A to ;

Step 2

1or e,ery #efect< i#entify the appropriate Defect 0ause 0ate(ory =0ol M> from the 2elo- list;

0o#in( Error

Misse# out +e4uirements

Incomplete +e4uirements

Improper %n#erstan#in( of +e4uirements

En,ironmental Issues

Inconsistent re4uirements

Incomplete #esi(n

ac& of ?tan#ar#s

ac& of ?tan#ar#s A#herence

Incomplete Documentation

ac& of 3ools

ac& of 'no-le#(e

ac& of 3estin(

Others

Step 3

Step 4

1rom the Pareto 0hart;

In case< Pareto chart re,eals not a @)B) situation< then B reason eists !> ess #efects B> Many #efect -ith Many causes;

!> ess Defect 0hoose #efect that nee#s 0ausal Analysis on in#i,i#ual merits = ,iC 0ustomer #efect< ?e,ere #efect< etc>

B> Many #efect Many causes scenario Project team nee# 2rainstormin( on -hy -e many #efects on ,arious causes; Ma&e use of Pi,ot ta2les

Step 5

Home

3he Defect cause cate(ories -ith their correspon#in( -ei(hte# #efects are populate# in the Pareto 0hart sheet; Press the ?ort 2utton to sort 2ase# on the -ei(hte# #efects< in #escen#in( or#er;


4/146



Conduct Defect Preventon !eetn"# D$cu$$ t%e Defect An&'($$

$rainstrom -ith the team< i#entify the root causes =1or the #efect cause cate(ories that contri2ute to-ar#s @) of #efects> an# fill the fish 2one an

Preser,e Minutes of Meetin(;

Step )

1or the i#entifie# root causes< list #o-n action plans in the Action Items sheet an# trac& them to closure;

Ensure the Action Plan is time2oun# an# has i#entifie# measurments to trac& the effecti,eness

Step *

3he effecti,eness of action ta&en to 2e ,erifie# an# recor#e# un#er Action items sheet an# in case the action ta&en is foun# not effecti,e< further

erification shall ha,e o2jecti,e e,i#ences such as measurements that #emonstrate the effecti,eness of Action item;

?teps to #ocument +oot causes:

?pecify the Pro2lem * Issue =Defect cause cate(ories that contri2ute to-ar#s @) of #efects> in cell 0F; =E;(; Maimum #efects are occurin( #u0ate(orise the su2 causes an# root causes un#er appropriate major cate(ories = People< Process< 3ools< 3echnolo(y > an# #ocument the same i?u2 causes an# root causes #ocumente# are auto populate# in the 1ish2one Dia(ram; Hence enter ,alues only in the cell specifie# =0717 to 0!

Note: Perform seperate +0A for all the #efect cause cate(ories that contri2ute to-ar#s @) of #efects; +oot 0auses can 2e #ocumente# in +0A1ish2oneDefect 0ause B sheets; 0opy an# insert +0A sheets if re4uire#;


5/146



e(en# :

++++++ Pro2lem * Issue statement

,,, ?u2 0ause

NNNNN +oot 0ause


6/146



00ustomer

EEternal

IInternal

AAssi(nment

$$uil#*Pac&a(e

00hec&in(DDocumentation

11unction

/Al(orithm

IInterface

33imin(*?erialiCation

APro(ram not opera2le

$Major*Important function not opera2le

0Minor function not opera2le

D?uperficial Error

)"A2en# * system err +oot cause analysis

!)+e4uirement Analysis

!7Impact analysis

!@)Data2ase A#min =?chema* 3a2le creation>

B)HD ?ystem Desi(n

B5D ?ystem Desi(n

)0o#in(

F)%nit 3est Plannin(

FB%nit 3estin(

F5Inte(ration 3est plannin(

F7Inte(ration 3estin(

5)?ystem 3est Plannin(

55?ystem 3estin(

5@Deli,ery* Pac&a(e creation

")%A3 Plannin(

"B%A3

7)Documentation

@)A2en# resolution


7/146



)7+oot 0ause Analysis of A2en#*?ystem Errors +e,ie-

!!+DD +e,ie-

!@Impact Analysis +e,ie-

!@!+e,ie- Data2ase chan(e

B)HD system #esi(n

B!+e,ie- HD system #esi(n

B5D ?ystem #esi(n

B"+e,ie- D ?ystem #esi(n

)0o#in(!0o#e +e,ie-

F)%nit 3est Plannin(

F!%nit 3est Plan +e,ie-

FB%nit testin(

F+e,ie- %nit 3est result

F5Inte(ration 3est plannin(

F"+e,ie- Inte(ration 3est plan

F7Inte(ration 3estin(

F@+e,ie- Inte(ration test results

5)?ysten 3est Plannin(

5!+e,ie- ?ystem 3est Plan

55?ystem testin(

5"+e,ie- ?ystem 3est +esult

5@Deli,ery * pac&a(e creation

59+e,ie- #eli,ery* pac&a(e creation

")%A3 Plannin(

"!+e,ie- %A3

"B%A3 testin(

"+e,ie- %A3 results

7)Documentation

7!Documentation +e,ie-

@!+e,ie- A2en# resolution

@5Post acceptance


8/146



urther Analysis

cause cate(ories


9/146



rt;

tion to 2e i#entifie# an# recor#e#;

( errors;>17 to 0!51!5;

Defect 0ause ! G +0+0A


10/146




11/146




12/146




13/146




14/146




15/146




16/146




17/146




18/146




19/146




20/146




21/146




22/146




23/146




24/146




25/146




26/146




27/146




28/146




29/146




30/146




31/146




32/146




33/146




34/146




35/146




36/146




37/146




38/146




39/146




40/146




41/146




42/146




43/146




44/146




45/146




46/146




47/146




48/146




49/146




50/146




51/146




52/146




53/146




54/146




55/146




56/146




57/146




58/146




59/146




60/146




61/146




62/146




63/146




64/146




65/146




66/146




67/146




68/146




69/146




70/146




71/146




72/146




73/146




74/146




75/146




76/146




77/146




78/146




79/146




80/146




81/146




82/146




83/146




84/146




85/146




86/146




87/146




88/146




89/146




90/146




91/146




92/146




93/146




94/146




95/146




96/146




97/146




98/146



Task Name Defect No

31-Code Review 04/04/16






Unit Testing 42-Unit testing 04/10/16

Integration Testing 222859 47-Integration Testing 222859 04/13/2016

Home

ProgramName

(Object Id)

Defect Detection Phase(Defect Detection Activity)

Defect RaisedOn

(Defect Date)

Internal Code Review







99/146








100/146



Defect$ Re"$ter

Description Agency everity !eve"

I-Internal 30-Coding -!n"tio





Use #$%!als in &la"e o' ())( o&erator# I-Internal 30-Coding *-+!&er'i"ial $rror -!n"tio

I-Internal 30-Coding *-+!&er'i"ial $rror -!n"tio

C-C!sto,er 30-Coding -!n"tio

Occ#rencePhase

Defect $(Defec

I' +olar anager and .rder anager are not !sed ten&lease re,ove te, 'ro, te "ontroller

-aor/I,&ortant'!n"tion not o&erale

Add a test that checks what happens when aninvalid 'workfow' is passed.

-aor/I,&ortant

'!n"tion not o&erale

ll (C.( on-e"ange ,edi"al so!ld ave te Colorado$"ange UR#


2015 .n-$"ange ,edi"al 'or so!ld ave ne"t

UR#

-aor/I,&ortant

'!n"tion not o&erale

Inde o' te added &ro&ert in tale row ,odel so!ld e12 and not 11#

C-inor '!n"tion noto&erale

Insert true null in the StateCompliance table,instead o "Null".

+IT-16#06-edi"al ta is availale in +: &age a'terindi"ating *ental and/or vision &lan in TU



101/146



+IT-16#06-;.&tion; .rdering iss!e in Review < &&l &age C-C!sto,er 30-Coding -!n

C-C!sto,er 30-Coding -!n

+IT 16#06 .'' $" =ision-ad,inistrave 'ee in"orre"t 'or,at C-C!sto,er 30-Coding -!n

C-C!sto,er 30-Coding -!n


+IT-16#06-issing e,ail validation in +ave %!ote &o& !& in

Review < &&l &age

C-inor '!n"tion not

o&erale


+IT-16#06-:lan "on'li"t error ,essage is ,issing wen

tring to sele"t .n$> wit =ision &lan sele"ted

C-inor '!n"tion not

o&erale


102/146



$a#ses of Defect Defect Reso"#tion Date Defect $a#se $ategory

04/05/16

Others

04/06/16

0o#in( Error

04/07/16

0o#in( Error

04/08/16

0o#in( Error

04/09/16

0o#in( Error

04/10/16

ac& of ?tan#ar#s A#herence

04/11/16

0o#in( Error

04/14/2016

ac& of 3estin(

Code was not o&ti,ised e'ore giving 'orreview#

.ne o' te testing s"enarios was ,issedd!ring i,&le,etation o' !nit test "ases#

?rong val!e was !sed to !&date te tale"ol!,n in te tale s"ri&t#

?rong val!e was !sed to !&date te tale

"ol!,n in te tale s"ri&t#

In"orre"t inde was !sed in te tale row,odel 'or newl added tale "ol!,n#

))( o&erator in &la"e o' #$%!als ,etod was!sed 'or string "o,&arison#

hile doin! # testin! o stor$chan!es, null was inserted in strin!ormat instead o true null.

+"enario o' sowing *ental and =ision onl&lans was andled in"orre"tl in lo"@ andedi"al*etail se"tions o' te +ele"t :lan

&age#


103/146



04/14/2016


4/15/2016

0o#in( Error

4/15/2016

0o#in( Error

4/17/2016

0o#in( Error

+"enario o' andling ordering o' sele"ted&lans on +ele"t :lan &age was ,issedd!ring i,&le,entation#

Code logi" 'or e,ail validation on +ave

A!ote &o& !& was ,issed d!ring te

i,&le,entation#

*ollar val!e o' d,inistrative 'ee was not'or,atted "orre"tl in te =iewodel#

ogi" to ret!rn "orre"t $"angeT&e asedon ine.'Coverage was ,issed inCe"@dded:lans ,etod#


104/146



DE-ECT ANALYSIS REPORT

Current P%&$e of t%e pro.ect

Defect Severt(

Defect C&u$e C&te"or( A / C D

0o#in( Error 4 3 4 1 5

Others 0 1 0 0 F

ac& of 3estin( 0 1 0 0 F

Misse# out +e4uirements 0 0 1 0 B

ac& of ?tan#ar#s A#herence 0 0 0 1 !

ac& of 'no-le#(e 0 0 0 0 )

Improper %n#erstan#in( of +e4uirements 0 0 0 0 )

En,ironmental Issues 0 0 0 0 )

Incomplete #esi(n 0 0 0 0 )

Incomplete +e4uirements 0 0 0 0 )ac& of 3ools 0 0 0 0 )

Inconsistent re4uirements 0 0 0 0 )

Incomplete Documentation 0 0 0 0 )

ac& of ?tan#ar#s 0 0 0 0 )

0&.or Defect$ D$truton T&'e

Defect C&u$e C&te"or( e"%ted Defect$ Cu!u'&tve Cu!u'&tve

0o#in( Error 53 53 82.81

Others 4 57 89.06

ac& of 3estin( 4 61 95.31

Misse# out +e4uirements 2 63 98.44

ac& of ?tan#ar#s A#herence 1 64 100.00

ac& of 'no-le#(e 0 64 100.00

Home

e"%Defect


105/146



Improper %n#erstan#in( of +e4uirements 0 64 100.00

En,ironmental Issues 0 64 100.00

Incomplete #esi(n 0 64 100.00

Incomplete +e4uirements 0 64 100.00

ac& of 3ools 0 64 100.00

Inconsistent re4uirements 0 64 100.00

Incomplete Documentation 0 64 100.00

ac& of ?tan#ar#s 0 64 100.00

Tot&' )4


106/146



0 o # i n ( E r r o r

O t h e r s

: a

c & o f 3 e s t i n (

M i s s e # o u t + e 4 u i r e m e n t s

: a c & o f ? t a n # a r # s A # h e r e n c e

: a c &

o f ' n o - l e # ( e

I m p r o p e r % n # e r s t a n # i n ( o f + e 4 u i r e m e n t s

E n , i r o n m

e n t a l I s s u e s

I n c o m p l e t e # e s i ( n

I n c o m p l e t e + e 4 u i r e m e n t s

)

!)

B)

)

F)

5)

")Defect$ P&reto

Defect C&u$e C&te"or(

D e f e c t $


107/146



Sort


108/146




109/146



);))

!);))

B);))

);))

F);))

5);))

");))

7);))

@);))

9);))

!));))

C u ! u ' & t v e #

3


110/146



-IS/ONE ANALYSIS Defect C

Pro'e! 6 I$$ue 0o#in( Error

Peop'e Proce$$

Su C&u$e 1 Improper co,era(e of testin( scenarios

77 Root C&u$e 1A

Su C&u$e 2 Human error

77 Root C&u$e 2A ac& of ?elf +e,ie-

Su C&u$e 3

77 Root C&u$e 3A %na-are of D$ 2est practices

Su C&u$e 4

77 Root C&u$e 4A

-IS/ONE DIA8RA0

Home

0orrspon#in( test cases -ere not co,ere##urin( story implementation

3eam -as una-are of performance impactof usin( null as a strin(;

Improper co,era(e of ?tory Acceptance0riteria

3eam #i# not ensure that the outputre4uire# from the story is completelyachie,e#;

People

Improper co,era(e of testin(scenarios

0orrspon#in( test cases -ere not co,ere##urin( story implementation


111/146



Human error

ac& of ?elf +e,ie-

3eam -as una-are of performanceimpact of usin( null as a strin(;

%na-are of D$ 2est practices

Improper co,era(e of ?tory Acceptance 0riteria

3eam #i# not ensure that the output re4uire#from the story is completely achie,e#;


112/146



Too'$


113/146




114/146



u$e 1

Too'$ Tec%no'o"(

Process


115/146




116/146



3echnolo(y


117/146




118/146




119/146



Codn" Error


120/146




121/146




122/146



-IS/ONE ANALYSIS Defect C

Pro'e! 6 I$$ue

Peop'e Proce$$

Su C&u$e 1

77 Root C&u$e 1A 77 Root C&u$e 1/

77 Root C&u$e 1C

Su C&u$e 2 77 Root C&u$e 2A

77 Root C&u$e 2/

Su C&u$e 3 77 Root C&u$e 3A

77 Root C&u$e 3/

-IS/ONE DIA8RA0

Home

People


123/146




124/146



3ools


125/146



u$e 2

Too'$ Tec%no'o"(

Process


126/146




127/146



3echnolo(y


128/146




129/146




130/146




131/146



Acton Ite! Tr&c9er

=Open Items from pre,ious 0ausal Analysis also nee#s to 2e trac&e# here>

" No% Identified Root $a#se ( after &ishbone Ana"ysis ) Proposed Action Item

! Improper co,era(e of testin( scenarios

B Human error

3eam -as una-are of performance impact of usin( null as a strin(;

3eam -ill tar(et !)) co#e co,era(e in %nit3est 0ases 2y -ritin( steps for correspon#in(story implementation effecti,e from !5th May;

3eam mem2ers -ill a,oi# copypastin( of co#ean# al-ays #o the co#in( only -hen there4uirements an# purpose are fully cleareffecti,e from !5th May;

3eam -ill incorporate 4uery optimisationtechni4ues -hile -or&in( -ith D$ -hich areup#ate# in $ac&en# 0o#in( /ui#elineseffecti,e from!5th May;


132/146



Action O'ner(s)

3eam

Unit Tests 6/30/2016 Unit Tests

3eam

.""!ran"e o' si,ilar iss!es# Till te &roe"t "o,&letion .""!ran"e o' si,

3eam

a"@end Coding B!idelines Till te &roe"t "o,&letion a"@end Coding

ffectivenes Indicators

(This can be metrics to be tracked,Process artifacts to be !dated, Trainin"

records, etc#

onitoring d#ration *effectiveness check date

vidence of veffective

($erification reaccordance %ith &

ndicato


133/146



eed to ,onitor '!rter .&en

=eri'i"ation not a&&li"ale Closed

=eri'i"ation not a&&li"ale Closed

tat#s of effectiveness(&ffecti'e im!)ementation, *eed

to monitor frther, ineffecti'e,$erification not a!!)icab)e#

Action tat#s(remains +!en ti))

-tats of 'erificationis not &ffecti'e

im!)ementation#


134/146

CAUSAL ANALYSIS REPORT SYNTEL

CARTMPL Ver. 5.5.0 26/04/2011 Internal Use nl! 1#4 " 146

Defect #istri2ution 0ause cate(ory *s ?e,erity ?e,erity e,el

Defect 0ause 0ate(ory D?uperficial Error

0o#in( Error !

Others

ac& of 3estin(

ac& of ?tan#ar#s A#herence !


/ran# 3otal B

Home


135/146



$Major*Important function not opera2le 0Minor function not opera2le /ran# 3otal

F @

! !

! !

!

! !

5 5 !B


136/146



Defects Detecte# at phase

Occure# in Phase !0o#e +e,ie- FB%nit testin( F7Inte(ration 3estin( /ran# 3otal

)0o#in( " ! 5 !B

/ran# 3otal " ! 5 !B

Home


137/146


CARTMPL Ver. 5.5.0 26/04/2011 Internal Use nl! 1#$ " 146

Home


138/146


CARTMPL Ver. 5.5.0 26/04/2011 Internal Use nl! 1#% " 146

Defect tren#

0auses of Defect

0o#e -as not optimise# 2efore (i,in( for re,ie-;

One of the testin( scenarios -as misse# #urin( implemetation of unit test cases;

.ron( ,alue -as use# to up#ate the ta2le column in the ta2le script;

Incorrect in#e -as use# in the ta2le ro- mo#el for ne-ly a##e# ta2le column;

J operator in place of ;E4uals metho# -as use# for strin( comparison;

.hile #oin( D$ testin( of story chan(es< null -as inserte# in strin( format instea# of true null;

?cenario of sho-in( Dental an# ision only plans -as han#le# incorrectly in $loc& an# Me#icalDetail sections of the ?elect A

?cenario of han#lin( or#erin( of selecte# plans on ?elect A Plan pa(e -as misse# #urin( implementation;

0o#e lo(ic for email ,ali#ation on ?a,e Kuote pop up -as misse# #urin( the implementation;

Dollar ,alue of A#ministrati,e fee -as not formatte# correctly in the ie-Mo#el;

o(ic to return correct Echan(e3ype 2ase# on ineOf0o,era(e -as misse# in 0hec&A##e#Plans metho#;

/ran# 3otal


139/146


CARTMPL Ver. 5.5.0 26/04/2011 Internal Use nl! 1#& " 146

Months

F*F*B)!" F*5*B)!" F*"*B)!" F*7*B)!" F*@*B)!" F*9*B)!" F*!)*B)!" )F*!*B)!" )F*!F*B)!"

!

!

! !

!

!

!

!

!

!

!

! ! ! ! ! ! ! B B


140/146


CARTMPL Ver. 5.5.0 26/04/2011 Internal Use nl! 140 " 146

)F*!"*B)!" /ran# 3otal

!

!

B

!

!

!

!

!

!

!

! !

! !B


141/146



Date Agenda of disc#ssion +pdates on Defect Ana"ysis

FMay!"

*e'e"t nalsis *e'e"t Closed

FMay!"


FMay!"

*e'e"t nalsis *e'e"t .&en

FMay!"


FMay!"


FMay!"


FMay!"*e'e"t nalsis *e'e"t Closed

FMay!"


Home


142/146



FMay!"


FMay!"


FMay!"


FMay!"



143/146


CARTMPL Ver. 5.5.0 26/04/2011 Internal Use nl! 14# " 146

Defect Preventon 0eetn"$ 0nute$

Action itemsOptions disc#ssed for $orrective actions

(This can be o#tcome of any,rainstorming sessions)

3eam -ill ensure that the co#e sent for re,ie-is optimise# to the maimum possi2le etent<2y referrin( co#e re,ie- (ui#elines< pre an#post implementation (ui#elines effecti,e from!5th May;

3eam -ill ensure that the co#e sent for re,ie- is optimise# tothe maimum possi2le etent< 2y referrin( co#e re,ie-(ui#elines< pre an# post implementation (ui#elines effecti,efrom !5th May;

3eam -ill tar(et !)) co#e co,era(e in %nit3est 0ases 2y -ritin( steps for correspon#in(story implementation effecti,e from !5th May;

3eam -ill tar(et !)) co#e co,era(e in %nit 3est 0ases 2y-ritin( steps for correspon#in( story implementation effecti,efrom !5th May;


3eam mem2ers -ill a,oi# copypastin( of co#e an# al-ays #othe co#in( only -hen the re4uirements an# purpose are fullyclear effecti,e from !5th May;





3eam -ill refer an# ,ali#ate a(ainst $ac&en#0o#in( ?tan#ar#s #ocument -hile selfre,ie-in( story chan(es< to a,oi# repeatition,iolation of alrea#y esta2lishe# co#in(stan#ar#s effecti,e from !5th May;

3eam -ill refer an# ,ali#ate a(ainst $ac&en# 0o#in( ?tan#ar#s#ocument -hile self re,ie-in( story chan(es< to a,oi#repeatition ,iolation of alrea#y esta2lishe# co#in( stan#ar#seffecti,e from !5th May;

3eam -ill incorporate 4uery optimisationtechni4ues -hile -or&in( -ith D$ -hich are

up#ate# in $ac&en# 0o#in( /ui#elineseffecti,e from!5th May;

3eam -ill incorporate 4uery optimisation techni4ues -hile

-or&in( -ith D$ -hich are up#ate# in $ac&en# 0o#in(/ui#elines effecti,e from!5th May;

3eam -ill create a chec&list for all the sceneriosimpacte# 2y the story chan(es< 2efore -ritin(test cases to (et the maimum co,era(e an#-ill (et it re,ie-e# -ith the lea#s effecti,e from!5th May;

3eam -ill create a chec&list for all the scenerios impacte# 2ythe story chan(es< 2efore -ritin( test cases to (et the maimumco,era(e an# -ill (et it re,ie-e# -ith the lea#s effecti,e from!5th May;


144/146



3eam -ill ,ali#ate an# ensure that the storychan(es a##ress each an# e,ery acceptancecriteria of a story -hile self re,ie-in( 2efore(i,in( co#e for re,ie- effecti,e from !5th May;

3eam -ill ,ali#ate an# ensure that the story chan(es a##resseach an# e,ery acceptance criteria of a story -hile selfre,ie-in( 2efore (i,in( co#e for re,ie- effecti,e from !5th May;

3eam -ill ,ali#ate an# ensure that the story

chan(es a##ress each an# e,ery acceptancecriteria of a story -hile self re,ie-in( 2efore(i,in( co#e for re,ie- effecti,e from !5th May;







145/146



Action O'ner Action tat#s +pdated as on

3eam 0lose#

"May!"

3eam 0lose#

FMay!"

3eam

Closed

"May!"

3eam

Closed

5May!"

3eam

Closed

5May!"

3eam

Closed

5May!"

3eam

Closed

"May!"

3eam

Closed

"May!"


146/146


3eam

Closed

"May!"

3eam

Closed

"May!"

3eam

Closed

"May!"

3eam

Closed

"May!"

RCA Neptune Apr-16

Documents

Transcript of RCA Neptune Apr-16