RB&F model Resource Balancing and Forecasting

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RB&F model Resource Balancing and Forecasting

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RB&F model Resource Balancing and Forecasting. Gold, Silver Bronze exchanges. New Service Metrix. Gold, Silver Bronze exchanges: Staffing. Load Balancing: principles. Balance Fore to Load Plot the daily load Plot the daily available force Record the difference. Daily Load Balancing. - PowerPoint PPT Presentation

Transcript of RB&F model Resource Balancing and Forecasting

Page 1: RB&F model Resource Balancing and Forecasting

RB&F modelResource Balancing and Forecasting

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Gold, Silver Bronze exchanges

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New Service Metrix

Target Assurance FulfilmentTBS100 1 0.982 1.003 Assurance FulfilmentOverall 1 0.971 1.003 Overall 1.090 1.283Gold 1 0.981 0.997 Broadband 0.979 1.732

Overall Silver 1 0.969 1.005 Data 1.118 1.170Bronze 1 0.945 1.007Other 1 0.985 1.016

Target Assurance FulfilmentOverall 1 1.099 1.082Gold 1 1.129 1.070 Assurance Fulfilment

POTS Silver 1 1.156 1.089 Overall 0.983 1.046Bronze 1 1.038 1.087 POTS 1.042 1.016Other 1 0.988 1.098 Broadband 0.959 1.057

Target Assurance FulfilmentOverall 1 1.064 0.965Gold 1 1.083 0.951

Broadband Silver 1 1.038 0.966Bronze 1 1.013 0.973Other 1 1.147 0.994

Assurance FulfilmentData Overall 1 0.851 1.040

Assurance FulfilmentComplex Voice Overall 1 0.928 0.949

New Service Metrix Summary Report - (2013/01/17) YTD Non SLA Indices

TBS 100 TWS 100

TCS 100

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Gold, Silver Bronze exchanges: Staffing

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Load Balancing: principles

–Balance Fore to Load»Plot the daily load»Plot the daily available force»Record the difference

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Daily Load Balancing

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Intake, capacity and backlog

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Assurance backlog vs KPI index

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Fulfilment backlog vs KPI index

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Comparison between GC and NER

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Netto result of daily Load Balancing

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Thank You!


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