Ray Flaherty Online Version
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“Interpersonal conflict is a pervasive, inevitable and normal part of our lives. Academics and practitioners have contributed substantial research and literature to help us understand the causes of interpersonal conflict and its impact on us, those around us and in the organisations within which we work.However, many of us do not grasp the dynamic of conflict or our role within it.
Transcript of Ray Flaherty Online Version
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12th Annual IUA HR Conference
Conflict at Work The Role of HR in creating a Conflict Positive Organisation.Ray Flaherty
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Who are HR?
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Who are HR?They wait in the long grass to get you.Head of an Investment Bank
They are great for bringing you solutions to problems you don't have. MD of a New Business Unit
You could trust them when they were called Personnel Comment made during panel discussion at ESRC Conference on Workplace Conflict in London Sept 2013
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Conflict at WorkInterpersonal conflict is a pervasive, inevitable and normal part of our lives. Academics and practitioners have contributed substantial research and literature to help us understand the causes of interpersonal conflict and its impact on us, those around us and in the organisations within which we work.
However, many of us do not grasp the dynamic of conflict or our role within it.
Cinnie Noble Conflict Management Coaching
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What is Conflict?Any situation in which interdependent people have apparently incompatible interests, goals, principles or feelings Craig E Runde and Tim A Flanagan (2007)
A condition between two interdependent people in which one or both feel angry with the other and perceives the other as being at fault Daniel Dana (2005)
A perceived divergence of interest or a belief that the parties current aspirations cannot be achieved simultaneously Jeffrey Rubin, Dean G Pruitt and Sung Hee Kim (1986)
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What is Conflict?
Simply the sound made by cracks in the system; regardless of whether the system is personal, relational, familial, organisational, social, economic or political. Kenneth Cloke (2006)
When tricky people operate in your workplace or organisation !! Ray Flaherty
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Main Components of ConflictAt least one person perceives there is something amiss with the other person(s).At least one person experiences negative emotions that prevail indefinitely about a specific interaction with another person(s)Incompatibilities exist about how one person views anothers perspectives, actions, words or ways of communication
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Creating a Conflict-Positive Culture
ConflictPositiveValue diversity and confront differenceEmpower employees to feel confident, competent and skillfulTake stock to reward success and learn from mistakesSeek mutual benefits and unite behind cooperative goals
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Conflict Competency CultureDealing with the issues
Use of official procedures
Participative and Proactive Approach
Monitoring Individual/Team Relationship
Acting as a Role Model
Integrity
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What Conflict Positive Organisations DoHave strong policies on conduct and behaviour in the workplace and communicate these.Develop clear operating procedures.Have clear role descriptions.Create good open communication systems encourage feedback and learn from it.Provide training in conflict resolution skills for key line managers.Tackle conflict/disputes as soon as it/they arise
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When Conflict Occurs!!
Accept it as your responsibility to see that conflict is addressed by ensuring a solution is found and/or a sustainable resolution is achieved!!!
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Suggested ApproachesDon't Ignore it it wont go away!!
Deal with Conflict Early and Local.
Listen to understand whats going on.
Seek an alternative to the traditional methods of resolving conflicts/disputes.
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From In to NonConsider changing the initial stage in your proceduresfrom:
Informal to Non-formal
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Where to invest your resourcesNon-formalFormal
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Some Good AdviceFirst, explore and understand.Rummage around in the non-formal for a while.Don't be paralysed by fear of it going legal or of the tricky people.Be competent and confident in your ability, knowledge, skills and experience If youre not seek help!!
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Questions
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Who We AreA leading top 10 firm of accountants and business advisors in Ireland10 PartnersSpecialist led, Staff of approx. 100Offices in Dublin, Birr and GalwayBaker Tilly Mooney Moore member firm in Belfast
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Global Reach Baker Tilly InternationalNetwork: 8th Largest Globally (US: 5th UK: 7th)Firms: 156Offices: 672Countries: 131Staff: 26,000Fee Income: US$3.3bn
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The TeamCatherine CorcoranPartnerGerry RooneyDirectorRay FlahertyDirectorRay McGeeSpecial AdvisorPauric MarrayHR ConsultantRonan MurrayHR ExecutiveLaura BartonHR ConsultantCiara KeatingHR Consultant
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Thank [email protected] 591 833www.bakertillyrg.ie
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