Ravi Raina 1. Module 4 E-Government, Systems Architecture, E-GIF, E-Services and related subjects 2.
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Transcript of Ravi Raina 1. Module 4 E-Government, Systems Architecture, E-GIF, E-Services and related subjects 2.
Ravi Raina
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Module 4E-Government , Systems Architecture, E-GIF , E-Services and related subjects
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Objectives of Module 4 To enhance the knowledge of the CIOs on the basic
concepts, techniques and tools for E-Government development and deployment including E-GIF, E-Services and BPR in the context of the E-Government Programme of the Government of Iraq
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ScopeE-Government & Public Sector Management
Concepts E-Government Development and DeploymentE-ServicesE-Government Systems ArchitectureE-Government Interoperability FrameworkBusiness Process Mapping and Re-engineering
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Public Sector Management andE-Governance
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Management Concepts Planning ( Goal setting etc) Resource Allocation Decision Making Monitoring and Control Nature of Management Process
Strategic -------- Policies and Strategies
Tactical -------- Operational Plans Operations --------- Services and Products
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Organizational Structure and Management Processes
OrganizationalStructure
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Top ManagementStrategic Management
Middle Managers Tactical Management
Staff Operational Management
Information Vs Decision Making
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Management Level
Volume of Information required
Aggregation Required
Frequenc
y
Currenc
y
Top
Management
Low High Low Low
Middle
Management
Medium Medium Medium Medium
Operational
Management
High Low High High
Management Performance Vs Information Availability
Management Performance
INFORMATION AVAILABILITY
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Public Sector Management Process
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Management Information System
Strategic Business Processes
Operational Business Processes
Public Service Delivery
Applications
Content / Doc. Repositories / Data warehouses
Decision Support System
Content Management System
Traditional Bureaucratic Government Structure : Pyramidal TOP to Down
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Organizational StructureEnterprise Start Up Flat OrganizationsFlexi-project type Bureaucratic – Pyramidal Matrix
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Organizational CulturePersonality of an Organization Value SystemCommunication and participationDegree of FlexibilityAttitude Ethics and Norms
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Traditional Government Agency Structure
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Traditional Government Structure :Characteristic
TOP DOWNNO or LIMITED LATERAL CONNECTIVITYLIMITED COLLABORATIONINFORMATION FLOW PREDOMINANTLY VERTICLECUSTOMER HAS NO PLACE: WHY?RULES BOUNDCULTURE: AUTHORITARIAN
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Traditional Government MandateENACTING & IMPLEMENTING LAWSTAX COLLECTIONSECURITYLAW AND ORDER MAINTENANCENATIONAL DEFENCE
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Traditional Government Information Flow
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Present Day: Government Mandate ENACTING & IMPLEMENTING LAWSTAX COLLECTIONSECURITYLAW AND ORDER MAINTENANCENATIONAL DEFENCEPoverty EradicationSocial DevelopmentEnhancing balanced Economic DevelopmentPromote Transparency Accountability and DemocracyBetter Service to public, efficient and cost effective
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Customer Centric Vs Production Centric
A concept taken from commercial worldProduction centric suitable in shortage infested
environmentMarket OrientationCustomer is the boss in customer centric so start from there.
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E-Government Concepts and Tools
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It is not Computerizing the Existing Government
Processes. It is not digitizing the files and documents of the
Government.E-Government = TechnologyE-Government = Government ( Change management and Transformation )
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E-Government: What it is not
Optimal application of technology for Governance
OptimalityBeing just right. Taking the system to the point of optimality at which the outcomes are maximized per unit of input
GovernanceEstablishment of ideal government that is Inclusive Integrated Citizen Centric
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OUTPUTS
INPUTS
TECH 1
TECH 2
0 1 2 3 4 5 6
01
23 Points of Optimality
A
Target GoalGovernance System Optimization
Processes and Systems People Technology Structure
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Technology
Structure
Process People
PEOPLE WITHIN THE GOVERNMENT
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Attitudes
Work Culture and Practices
SKILLSLaw Enforcement Agent Knowledge workers
Attitudes
SKILLS
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Participation information sharing
Life Style Change
Disconnected Isolated Communities
Interconnected knowledge Society
PEOPLE WITHIN THE SOCIETY
From Bureaucratic »
From Fragmented »
From authoritarian »
From closed »
Intuition / guess work »
Citizen CentricIntegrated
Transformation in Government
Transparent
Informed decision making
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Service Oriented Participatory & Democratic
Manual Operation »
Manual Data storage »
Automated
Electronic Media for data storage
Use of computers and other data manipulation devices for information management and wide use of electronic voice and data communication
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Developed Countries Canada Ireland SingaporeSouth Korea UK Australia USA DenmarkNew Zealand (Indicative List)
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Developing Countries ( Middle Income Countries)
Malaysia Botswana Egypt India Thailand Maldives Brazil Georgia Vietnam ( Indicative List)
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Where is E-Gov. being Adopted
Developing Countries Ethiopia Afghanistan Iraq Rwanda East Timor Bangladesh Laos PDR Bhutan Nepal Sri Lanka Mozambique ( Indicative List)
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Where is E-Gov. being Adopted
Developing Countries ( in our neighborhood)
Azerbaijan Afghanistan Uzbekistan Tajikistan UAE Iran Bahrain
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Where is E-Gov. being Adopted
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Traditional Vs E –Government Traditional Vs E –Government Use of ResourcesLow High
InfrastructureFragmented Integrated
Cost of ServiceHigh Low
Speed of ServiceMonths/Days
Hours/Minute
ROILow High
TransparencyLow High
ParticipationLow High
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Traditional Vs E –Government Traditional Vs E –Government
To be part of the emerging global knowledge based economy and society. Make international e-commerce possible. Interaction with the developing e- governments worldwide. Accelerate social and Economic development through globalization
.
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Global Imperatives for E-Government
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Communication & ICT Infrastructure / SecurityCommunication & ICT Infrastructure / Security
Training and Skill Development Training and Skill Development
Framework for Development & Deployment
E-ServicesGovernment to Government G2GGovernment to Business G2BGovernment to Citizen G2C
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Automated Government Processes
Electronic Exchange of documents and EDMS/ CONTENT management./
Knowledge Management
Collaboration :chatting and emailing and video and voice conferencing.
B-Process and work flow integration
Information sharing and integration-EII
Electronic information searching across the enterprise.
Government Payroll and Personnel Management online
Government HRM and Development including Training.
Government Financial Management
Government Strategic Planning and Operational Decision .MIS and DSS.
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Improved Public Health Administration Better monitoring and management of public health through an integrated national Health Information System. Better control of and monitoring of epidemics and spread of disease (HIV, Malaria, Swine Flue) Public Health Information dissemination quickly and fast training of Health Workers on line Telemedicine and e-health service through linking of lower level health centers with higher level referral Hospitals. Better Health Centre and Hospital Management
One of the priority areas-National Dev Plan of Iraq 2010-1014
Gov. Information available on line at the government web sites Government Forms available on line for easy downloading Registration of birth and death on line Land records management and information Drivers Licensing application on line Business Registration and trade licensing on line Application for Customs clearance on line. Application for Passport on line Application admission to government education institutions on line Information broadcasting electronically and disaster management. Electronic government payments Citizen grievance registration and follow upDelivery of critical information to specialized citizen groupsDelivery of extension and training services
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Automated Financial management and Accounting Systems.
Automated Auditing Systems
E-Procurement
E-Recruitment.
E-Inventory and materials management.
Automated HR and Payroll system
Citizen and Business E-Services
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Delivery of formal and information education on lineDelivery of life long learning through career courses onlineDelivery of Basic Education to remote areas though virtual
schools.Public Education and National HR management based on
sound skill and education and HR information.Better management of public schools and educational
institutions.
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Education of the priority areas-National Dev Plan of Iraq 2010-1014
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Provision of soil information Provision of agronomy and agriculture extension services Provision of animal husbandry services Provision of weather information Provision of Agriculture market information. Provision of agriculture pricing information. Provision of sub-soil water resource information. Rural Credit Management Development of Rural Enterprise –information
Agriculture one of the priority areas-National Dev Plan of Iraq 2010-1014
Land Information management system
Land use mapping and planning
Forest Information data base and information system
Water and other Natural resource information systems
Dissemination of environment information.
Environment modeling and research support.
Monitoring emissions and air pollutants
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E-Government Developments and
Systems Architecture-Iraq
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Iraq- E-Government Vision Iraq harnesses ICT tools to improve basic services to all
and to promote all-round good governance, including increased public participation, better social equity and justice as well as a general enhancement of the transparency and effectiveness of public institutions in order to build the necessary platform for a competitive, robust and knowledge-based economy.
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E-Government Strategic Goals Goal 1: Strengthen the interaction between citizens and the
state to enhance participation of civil society in public affairs and promote social inclusion.
Goal 2: Disseminate and promote the new e-Governance services within the provinces so that all citizens have access to them on an equal opportunity standing.
Goal 3: Increase the capabilities and responsiveness of public institutions through the use of ICTs to achieve better governance and to enhance efficiency, transparency and accountability
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E-Government Strategic Goals Goal 4: Contribute to the development of a
favorable environment for sound economic growth
Goal 5: Foster the development of a knowledge based society and bridging the digital divide
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Iraq Government Priorities
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Achieve Security and stability
Reconstruction
Rehabilitation
Establish rule of law
Establish Governance Structure & Systems
Social and Economic Development ( Education, Health,
Agriculture)- (National Development Plan 2010-2014)
Strategic Focus-E-Government IraqAwareness raising and CommunicationHuman Capacity and ResourcesGovernment Interoperability, Standards and
Applications Organizational and cultural changeRegulatory framework Telecommunications infrastructureFinancial Resource ManagementMonitoring, Evaluation and AssessmentsConnecting services and citizenData and information systems
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Strategic Focus-E-Government Iraq
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E-Government -Sectoral Focus e-Health, e-Education, e-Municipal works and Local Government e-Personnel citizens
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N- Tier ( Multi Layer) Web Based ( Internet ) Service Oriented ( SOA)
Enterprise Application IntegrationEnterprise Information IntegrationMaximum Service Orientation
Optimized E-SERVICES
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FULFILMENT Back end applications and Data bases INTEGRATION
FRAMEWORK
other E Govt. Systems
Customer Interface
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High Level E-Government Systems Architecture
E-Government Architecture Model
E-Govt. Hub Agenc
y-3
Agency-4
Agency-5
Agency-6
Agency-1
Agency-2
Agency-6
Information
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Project Management at the Provincial Level- Systems Architecture
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Systems Architecture- E-Procurement
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E-Government Interoperability Framework (e GIF)
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Iraq e-GIF: Definitione-Governance interoperability, in its broad sense, is the
ability of constituencies to work together. At a technical level, it is the ability of two or more government information and communications technology (ICT) systems or components to exchange information and to use the information that has been exchanged to improve governance.
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Framework
Policies and guidelines Technical Standards Implementation and management guidelines
How is it different from National Standards and National Government Standards?
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Scope of e-GIF
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E-GIF
Business and Application
Access and Presentation
Network Standards
Information Security
E-GIF ARCHITECTURE
e-GIFPolicies & Guidelines
e-GIFTechnical Standards
e-GIF Implementation Management & Compliance
GovernmentMeta Data Standard
Controlled Subject Vocabulary English, Dari & Pashtu
Web ServicesAppl. Integrations
Data Exchange
Federal Government Ministries and Departments The office of the President and all its Departments .All provincial Government Ministries and all their subordinate
offices and departments.All offices of the Provincial Governors and its subordinate
officesAll government operated autonomous institutions.All local government entities and organsAll privately owned businesses and private entities that act as
subcontractors for the government must follow e-GIF in their upside links with the government owned systems.
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Applicability of e-GIF
Adoption of Open and Free standards
Reduction of Risk Durability Flexibility and interoperability Better Vendor Support: Lower Costs and Better ROI: International Standards
Internet and world wide web Extensible Markup Language (XML) Content and Document Management Delivery Channels Users with disabilities Information Security Maximize Participation
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E-GIF Major Policies
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E-Government Ministerial Committee
Interagency E-Government Working Groups
National E-Government Advisory Group
Change Management and Reorganization GroupGovernment Content Management & Metadata Group
Government Hardware & Network Standards Group
Government Data Exchange Standards Group
Government Web Service Standards Group
Government Information Security Group
Geospatial Data, Health, e-news
Government Business Application Standards Group
Accessibility and Presentation Standards Group
e-Business, eLearning, e-Government
Controlled Vocabulary
Government Metadata
E-GIF Implementation Framework
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Drafting& Revision Control
Publish for Consultation
Release for Use
Redrafting
Review
AcceptanceFormal Change Control
e-GIF-High Level Management Process
What is e-GIF ComplianceTest for ComplianceTimetable to achieve compliance.E-GIF Compliance Certification Authorized entities for compliance
certification
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E-GIF Compliance
Business Process Mapping and Re-engineering
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Business Process Concepts
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Business Processes
Activities and Actions
INPUTS OUTPUTS
Business Process Mapping
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Business Process Mapping Four Major Steps of Process MappingProcess identification .Information gatheringInterviewing and mappingAnalysis
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BPR Vs Process Improvement
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Process Improvement (TQM) versus Process Innovation (BPR)
Description Improvement Innovation
Level of Change Incremental Radical
Starting Point Existing Processes Clean Slate
Frequency of Change One time / Continuous One Time
Time Required Short Long
Participation Bottom Up Top Down
Typical Scope Narrow ( Within functions) Broad ( Cross Functional)
Risk Moderate High
Primary Enabler Statistical Control Information Technology
Type of Change Cultural Cultural/ Structural
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Develop the Business Vision and Process Objectives
BPR is driven by a business vision which implies specific business objectives such as Cost Reduction, Time Reduction, Output Quality / improvement,/Learning/Empowerment.
Identify the Processes to be Redesigned
Most firms use the High- Impact approach which focuses on the most important processes or those that conflict most with the business vision. Lesser number of firms use the Exhaustive approach that attempts to identify all the processes within an organization and then prioritize them in order of redesign urgency.
Understand and Measure the Existing Processes
For avoiding the repeating of old mistakes and for providing a baseline for future improvements
Identify IT Levers Awareness of IT capabilities can and should influence process
design
Design and Build a Prototype of the New Process
The actual design should not be viewed as the end of the BPR process. Rather, it should be viewed as a prototype, with successive iterations. The metaphor of prototype aligns the BPR approach with quick delivery of results, and the involvement and satisfaction of customers.
Approach & Methodology for BPR
BPR Methodology
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New TechnologiesTo enhance effectiveness and efficiency of E-GovernmentMobile TechnologiesCloud ComputingConvergence of Technologies- Shared Delivery Platform
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