RPS FOR TELCO

AGENDA

1- Scope of the idea. 2- Current problem. 3- Introducing the RPC. 4- RPC in Action. 5- Benefits of RPC. 6- RPC interfaces. 7- Customer Experience

SCOPE OF THE IDEA.

Teleco Users

Post Paid Pre Paid

JOINING POST PAID CYCLE

Cust Sees the Rate Plans

Different Rate Plans

Call center or Store

Cust got confused to chose

OLD

NEW

In Accurate Choose

WHAT IF I CHOSE IN CORRECT RP:

1- May Lead to bad customer Experience

2- Customer got confused.

3- Customer will need help.

INTRODUCING THE RPC.

Rate Plan Simulator:

Tool for post paid customers to help them choose the most appropriate rate plans through lots of ways.

RPC IN ACTION

Customer Simulator

Simulator Fields

Suggest the Best RP

Re Try

RPC INTERFACES

Web Site Agents IVR

What if the customer is migrating from pre paid to post paid ??

History Apply AI algorithms

Reach the best choice

QUESTIONS ?

Thank For Your Time