Rapid Installer CRM BAIO

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CRM 2007

March 2009

English

SAP Rapid Installer forCRM Functionality inSAP Business All-in-One

SAP AGDietmar-Hopp-Allee 1669190 WalldorfGermany

Installation Guide



SAP Rapid Installer for CRM Functionality in SAP Business All-in-One

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Copyright

© Copyright 2008 SAP AG. All rights reserved.

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Icons

Icon Meaning

Caution

Example

Note

Recommendation

Syntax

External Process

Business Process Alternative/Decision Choice

Typographic Conventions

Type Style Description

Example text Words or characters that appear on the screen. These include fieldnames, screen titles, pushbuttons as well as menu names, paths andoptions.

Cross-references to other documentation.

Example text Emphasized words or phrases in body text, titles of graphics and tables.

EXAMPLE TEXT Names of elements in the system. These include report names,program names, transaction codes, table names, and individual keywords of a programming language, when surrounded by body text, forexample, SELECT and INCLUDE.

Example text Screen output. This includes file and directory names and their paths,

messages, source code, names of variables and parameters as well asnames of installation, upgrade and database tools.

EXAMPLE TEXT Keys on the keyboard, for example, function keys (such as F2) or theENTER key.

Example text Exact user entry. These are words or characters that you enter in thesystem exactly as they appear in the documentation.

<Example text> Variable user entry. Pointed brackets indicate that you replace thesewords and characters with appropriate entries.




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Document History

Before you start the implementation, make sure you have the latest version of this document.

You can find the latest version as attachment to SAP note 1309029.




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Table of Contents

1 Introduction ..........................................................................................................................................72 Planning ...............................................................................................................................................8

2.1 Basic System Variants ................................................................................................................8

2.2 Domain or Local Installation........................................................................................................8

2.3 How to Distribute Instances to Hosts .........................................................................................8

2.4 How to Distribute Instances to Hosts for a Java Add-In Installation ........................................8

2.5 Production Client Considerations...............................................................................................8

2.6 Distribution of Components to Disks ..........................................................................................8

2.7 SAP Directories............................................................................................................................8

2.8 SAP System Transport Host.......................................................................................................8

2.9 Basic SAP System Parameters ..................................................................................................8

2.10 Running Adobe Document Services on Non-Supported.......................................................8

2.11 Internet Pricing and Configurator............................................................................................9

3 Preparation ..........................................................................................................................................9

3.1 Hardware and Software Requirements......................................................................................9

3.2 Checking the Windows File System...........................................................................................9

3.3 Checking the Windows Domain Structure.................................................................................9

3.4 Reducing the Size of the File Cache..........................................................................................9

3.5 Required User Authorization for the Installation........................................................................9

3.6 Performing a Domain Installation Without Being a Domain Administrator..............................9

3.7 Preparing the SAP System Transport Host...............................................................................9

3.8 Installing the Front-End Software .............................................................................................10

3.9 Generating the SAP Solution Manager Key............................................................................10

3.10 Installing the Java Development Kit .....................................................................................10

3.11 Prerequisites for the Business Packages for SAP CRM.....................................................10

3.12 Preparing the Installation DVDs............................................................................................10

4 Installation and Configuration...........................................................................................................11

4.1 Running the Rapid Installer.......................................................................................................11

4.1.1 Selection of Database and Operating System Platforms................................................12

4.1.2 Scenario Selection .............................................................................................................13

4.1.3 Define Software Packages ................................................................................................14

4.1.4 Define SAP System ID.......................................................................................................15

4.1.5 Define Master Password ...................................................................................................16

4.1.6 Define Database Log Volume...........................................................................................17

4.1.7 Define Passwords of Operating System Users................................................................18




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4.1.8 Parameter Summary..........................................................................................................19

5 Post-Installation Setup and Configuration.......................................................................................20

5.1 Logging On to the Application Server ......................................................................................205.2 Logging on to the Portal............................................................................................................20

5.3 Logging on to SAP NetWeaver Development Infrastructure..................................................20

5.4 Installing the SAP License ........................................................................................................20

5.5 Installing the SAP Online ..........................................................................................................20

5.6 Configuring Remote Connection to SAP Support ...................................................................20

5.7 Performing Initial ABAP Configuration.....................................................................................20

5.8 Applying the Latest Kernel and Support Packages.................................................................20

5.9 Performing the Client Copy.......................................................................................................20

5.10 Performing a Full System Backup ........................................................................................20

5.11 Single Sign-On with Microsoft Lan Manager SSP...............................................................20

5.12 Single Sign-On with Microsoft Kerberos SSP......................................................................21

5.13 Post-Installation Steps for Adobe Document Services .......................................................21

5.14 Configuring Access to Knowledge Warehouse Content from the SAP Internet KnowledgeServlet 21

5.15 Setting Environment Variable CPIC_MAX_CONV..............................................................21

5.16 Post-Installation Steps for Usage Type Process Integration (PI) .......................................21

5.17 Activating Internet Pricing and Configurator ........................................................................21

5.18 Checking the Availability of Back-End Systems for CRM Java Components....................21

5.19 Post-Installation Steps for Workforce Deployment Application and Calculation Services21

5.20 Post-Installation Steps for the Business Packages for SAP...............................................21

5.21 Activating the CRM Web Client.............................................................................................21

5.22 Post-Installation Steps for Application Sharing....................................................................22

5.23 Ensuring User Security..........................................................................................................22

5.24 Running the Configuration Wizard........................................................................................22

5.25 Checking the SAP Java Documentation ..............................................................................22

5.26 Using Extended Configuration Management (XCM)...........................................................22

5.27 Accessing Configuration Documentation in the SAP Solution Manager............................22




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1 IntroductionThe Rapid Installer for CRM Functionality in SAP Business All-in-One can be used by SAP partnersto accelerate the installation of SAP CRM 2007 software components required as basis for runningthe scenarios of CRM Functionality in SAP Business All-in-One respectively SAP Best Practices for CRM V1.2007.

The Rapid Installer is technically an adapted version of the SAPINST installer for SAP CRM 2007using the standard SAP CRM 2007 installation sources but tailored to the specific system landscaperequirements of CRM Functionality in SAP Business All-in-One.

The Rapid Installer is not a prerequisite for the installation of CRM Functionality in SAP Business All- in-One .

The use of the Rapid Installer is limited to the following combinations of operating systems (64-bit)and databases:

Windows 2003 Server / MaxDB

Windows 2003 Server / MS SQL Server

Linux / MaxDB

The Rapid Installer only supports the installation of a central system on a single host.

The Rapid Installer can only be used in combination with SAP CRM 2007.

The standard SAP CRM 2007 SAPINST installer have to be used in case the Rapid Installer is notapplicable to your project requirements.

In case of technical problems when using the Rapid Installer please create a customer messagespecifying the component BC-INS-UNX.

This document has to be used in combination with the official SAP CRM 2007 installation guideswhich can be found on the SAP Service Marketplace:

www.service.sap.com/crm-inst

SAP CRM SAP CRM 2007 CRM Server Components SAP CRM 2007 – InstallationDocumentation.

From the combinations of operating systems and databases supported by the Rapid Installerchoose your relevant installation guide.

The Rapid Installer guide refers to the chapters of these SAP CRM 2007 installation guides andexplains which installation activities mentioned in these guides have to be considered during theRapid Installer Installation.

http://www.service.sap.com/crm-inst

http://www.service.sap.com/crm-inst




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2 PlanningPlease see SAP CRM 2007 installation guide for details regarding the following sections.

2.1 Basic System VariantsThe SAP Rapid Installer only supports the installation of all instances of the ABAP + Java system ina central system on a single host.

Distribution of instances on separate hosts is not supported.

2.2 Domain or Local InstallationThe Rapid Installer performs a local installation on a single machine (central system).

2.3 How to Distribute Instances to HostsThe SAP Rapid Installer will be used to install the SAP instances as a central system on a singlehost.

2.4 How to Distribute Instances to Hosts for a Java Add-InInstallation

The SAP Rapid Installer will be used to install the Java Add-In SAP instances as a central system ona single host.

2.5 Production Client ConsiderationsWhen using the Rapid Installer the set up your new production client has to follow the method “Installan ABAP+Java system and reconnect the Java part”.

2.6 Distribution of Components to DisksFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

2.7 SAP DirectoriesFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

2.8 SAP System Transport HostFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

2.9 Basic SAP System Parameters

This section will only be used as a reference during the installation when values of SAP systemparameters have to be maintained.

2.10 Running Adobe Document Services on Non-




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SupportedThis section is not relevant when using CRM Functionality in SAP Business All-in-One .

2.11 Internet Pricing and ConfiguratorFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

3 PreparationPlease see SAP CRM 2007 installation guide for details regarding the following sections.

You can ignore references to other hosts because the installation using the SAP Rapid Installertakes place on a central system.

3.1 Hardware and Software RequirementsFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guideconsidering the requirements for a central system.

3.2 Checking the Windows File SystemFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guideconsidering the requirements for a central system.

3.3 Checking the Windows Domain Structure

This section is not relevant when using CRM Functionality in SAP Business All-in-One.

3.4 Reducing the Size of the File CacheFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guideconsidering the requirements for a central system.

3.5 Required User Authorization for the InstallationFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide for aLocal Installation

3.6 Performing a Domain Installation Without Being aDomain Administrator

This section is not relevant when using CRM Functionality in SAP Business All-in-One .

3.7 Preparing the SAP System Transport HostFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.




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3.8 Installing the Front-End SoftwareFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

3.9 Generating the SAP Solution Manager KeyFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

3.10 Installing the Java Development KitFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

3.11 Prerequisites for the Business Packages for SAPCRM


3.12 Preparing the Installation DVDsFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.




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4 Installation and Configuration

Once you have ensured that all prerequisites are fulfilled, you are ready to start the SAP Rapid Installer for CRM Functionality in SAP Business All-in-One .

4.1 Running the Rapid Installer

Use

To install the SAP Rapid Installer for CRM Functionality in SAP Business All-in-One you have todownload the DVD from the Software Distribution Center (SWDC) of the SAP Service Marketplace:

www.service.sap.com/swdc

Download Installation and Upgrade Entry by Application Group SAP Best Practices SAP BP for CRM CRM V1.2007 Installation

DVD Rapid Installer for CRM Functionality in BAIO - SAP CRM 2007

Procedure...

1. Download the Rapid Installer DVD to your local working directories and unpack the DVDcontent.

2. Navigate to file ..\<Operating system>\sapinst.exe and execute it.

Result

The Rapid Installer wizard is launched.

http://www.service.sap.com/swdc

http://www.service.sap.com/swdc




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4.1.1 Selection of Database and Operating System Platforms

Use

The SAP Rapid Installer supports the following combinations of database and operating systems:

Windows 2003 Server / MaxDB

Windows 2003 Server / MS SQL Server

Linux / MaxDB

Procedure

On the Welcome to SAP Installation Master screen Open folder Rapid Installer for CRM Functionality in SAP Business All-in-One , then the folder of your database and double click thecorresponding entry to execute.

If SAPinst detects an existing installation of SAP Rapid Installer for CRM Functionality in SAP Business All-in One , you will get a dialog box where you can choose to start anew installation or to continue the existing old installation.




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4.1.2 Scenario Selection

Use

CRM Functionality in SAP Business All-in-One provides several scenarios.

Each scenario requires a specific combination of SAP application components, i.e. depending onyour scenario selection only the relevant subset of SAP application components will be installed.

This avoids a needless allocation of hardware resources for the CRM Functionality in SAP Business All-in-One landscape.

Procedure

On the CRM Functionality in SAP Business All-in-One: Scenario Selection screen select yourscenario scope.




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4.1.4 Define SAP System ID

Use

In this step you are asked to define a unique SAP System ID (SAPSID).

The SAP System ID <SAPSID> identifies the whole SAP system.

Choose your SAP system ID carefully. You cannot change the SAP system ID after the installation.

Make sure that your SAP system ID:

Is unique throughout your organization

Consists of exactly three alphanumeric characters

Contains only uppercase letters Has a letter for the first character

Does not include any of the following, which are reserved IDs:

ADD ALL AND ANY ASC COM DBA END EPS FOR GID IBM INT KEY LOG MON NIX NOTOFF OMS RAW ROW SAP SET SGA SHG SID SQL SYS TMP UID USR VAR

Procedure

Enter a system ID.




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4.1.5 Define Master Password

Use

This password is used for all user accounts the SAP Rapid Installer creates and for the secure storekey phrase. The length has to be 8 to 14 characters.

Depending on your installation scenario there might be more restrictions.

If you do not create the operating system users manually, SAPinst creates them with the commonmaster password (see “Operating System Users”). In this case, make sure that the master passwordmeets the requirements of your operating system and of your database.

Procedure

Enter your master password.




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4.1.7 Define Passwords of Operating System Users

Use

SAPinst processes the passwords of operating system users as follows:

If the operating system users do not exist, SAP creates the following users:

<sapsid>admThis user is the SAP system administrator user and is a member of the local Administratorsgroup.

SAPService<SAPSID>This user is the Windows account to run the SAP system.It is not a member of the local Administrators group.

The SAP Rapid Installer sets the master password for these users by default.

You can overwrite and change the passwords either by using the parameter mode Custom or bychanging them on the parameter summary screen.

If the operating system users already exist, the SAP Rapid Installer prompts you for the existingpassword, except the password of these users is the same as the master password.

Make sure that you have the required user authorization for these accounts before you start theinstallation.

Procedure

Enter the passwords.




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4.1.8 Parameter Summary

Use

In the following screen all parameter settings are displayed together.

Procedure

1. Review the settings and parameters. You can change them if necessary by selecting thecorresponding checkbox and choosing Revise.

2. To start the installation procedure, click Start .Upon completion, a screen is displayed that the installation process has finished.




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5 Post-Installation Setup and ConfigurationOnce the Rapid Installer has finished several manual post-installation activities have to be executed.

Please see SAP CRM 2007 Installation Guide for details regarding the following sections.

5.1 Logging On to the Application ServerFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.2 Logging on to the PortalThis section is not relevant when using CRM Functionality in SAP Business All-in-One .

5.3 Logging on to SAP NetWeaver DevelopmentInfrastructure

Follow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.4 Installing the SAP LicenseFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.5 Installing the SAP OnlineFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.6 Configuring Remote Connection to SAP SupportFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.7 Performing Initial ABAP ConfigurationFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.8 Applying the Latest Kernel and Support PackagesFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.9 Performing the Client CopyFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.10 Performing a Full System BackupFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.11 Single Sign-On with Microsoft Lan Manager SSPFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.




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5.12 Single Sign-On with Microsoft Kerberos SSPFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.13 Post-Installation Steps for Adobe Document ServicesThis section is not relevant when using CRM Functionality in SAP Business All-in-One .

5.14 Configuring Access to Knowledge WarehouseContent from the SAP Internet Knowledge Servlet


5.15 Setting Environment Variable CPIC_MAX_CONVFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.16 Post-Installation Steps for Usage Type ProcessIntegration (PI)


5.17 Activating Internet Pricing and ConfiguratorFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.18 Checking the Availability of Back-End Systems forCRM Java Components


5.19 Post-Installation Steps for Workforce DeploymentApplication and Calculation Services


5.20 Post-Installation Steps for the Business Packages forSAP


5.21 Activating the CRM Web ClientFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.




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5.22 Post-Installation Steps for Application SharingFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.23 Ensuring User SecurityFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.24 Running the Configuration WizardFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.25 Checking the SAP Java DocumentationFollow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.26 Using Extended Configuration Management (XCM)Follow the instructions and recommendation of the standard SAP CRM 2007 Installation Guide.

5.27 Accessing Configuration Documentation in the SAPSolution Manager


Rapid Installer CRM BAIO

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