Ramping up levels of productivity September 2013

Ramping up levels of productivity

by Toronto Training and HR

September 2013

CONTENTS5-6 Definitions

7-8 Managing productivity9-11 Factors that affect productivity12-14 Enablers of productivity15-17 Measuring productivity18-20 Productivity for IT workers21-22 Varying the hours23-24 Does weather affect productivity?25-26 Impact of social media27-28 Impact of organizational culture29-30 HR practices31-32 Retaining high producers33-35 Participative leadership36-38 Raising the game39-42 ‘Good work’43-44 When do employees work hardest?45-49 Productivity in Canada50-51 Conclusion and questions

Introduction

Introduction to Toronto Training and HR

Toronto Training and HR is a specialist training and human resources consultancy headed by Timothy Holden 10 years in banking10 years in training and human resourcesFreelance practitioner since 2006The core services provided by Toronto Training and HR are:

Training event designTraining event deliveryReducing costs, saving time plus improving employee engagement and moraleServices for job seekers

Definitions

Definitions• Productivity• High productivity• Low productivity• Output

• How important is productivity to employers based in the GTA?

• And what about entrepreneurs across Canada?

Managing productivity

Managing productivity• Awareness• Checking• Recognition• Challenge

Factors that affect productivity

Factors that affect productivity 1 of 2

• Work environment• Office design

Factors that affect productivity 2 of 2

• Direction and guidance• Support• Skills, communication and

information• Resourcing• Integration• Outside the workplace

Enablers of productivity

Enablers of productivity 1 of 2• Strategic leadership of

people, processes, structures and systems

• Healthy workplace cultures that support productivity

• An entrepreneurial mindset with partnerships and practices that drive focus on customers and results

Enablers of productivity 2 of 2• High performing leaders

and teams who engage people to work smartly on the right priorities-whilst building capability, and having fun

• Innovation and creativity

Measuring productivity

Measuring productivity 1 of 2• Traded variables• Non-traded variables• Physical production process• Labour quality process• Return on human capital

investment• Revenue per employee• Profit per employee

Measuring productivity 2 of 2• Hospitality sector• Kitchen staff• Sales per person-hour• Covers per person-hour• Mishaps per hour• Mishaps percentage• Shift productivity chart• Server productivity chart• Service system chart

Productivity for IT workers

Productivity for IT workers 1 of 2

• Pulling information that exists in different files and formats together in one document

• Dealing with problems and time-consuming tasks that arise with paper documents

• Searching for but not finding documents

• Recreating documents because the current or the right version can’t be found or is lost

Productivity for IT workers 2 of 2

USING MOBILE TECHNOLOGY• Use of email and calendar• Review documents• Send a document• View own documents• Comment on document• Create/edit documents• Fill/submit form• Approve forms/documents• Sign documents

Varying the hours

Varying the hours• Standard part-time

increase motivation and reduces absenteeism

• Cyclical part time allows employers to manage peaks and troughs in demand more efficiently

• Shift-based part-time might extend firm operating hours, leading to a more intense use of capital

Does weather affect productivity?

Does weather affect productivity?

• Rain• Temperature• Visibility

Impact of social media

Impact of social media• Enterprise social networks• Consumer social networks

Impact of organizational culture

Impact of organizational culture

• Values and beliefs, both implicit and explicit

• Reputation• Quality of people, in

particular their leadership and collaborative capabilities

• Participation, communication and recognition

HR practices

HR practices• Inducement practices• Expectation practices

Retaining high producers

Retaining high producers• Allow them to experiment• Praise their efforts• Reward extra productivity• Give them opportunities to

recharge

Participative leadership

Participative leadership 1 of 2• Principles of participative

leadership• Performance improves in a

participative environment• Leaders who are

empowering achieve more than leaders who are not

• Innovative behaviour increases

• Group decisions lead to higher quality decisions than decisions which are imposed

Participative leadership 2 of 2• Participation is a lever that

creates job satisfaction• It also leads to a higher

intrinsic motivation• In addition it results in

increased feelings of justice and fairness

Raising the game

High Producers

Top 16%

Average ProducersMiddle 68%

Poor ProducersBottom 16%

60%60%-20%

Raising the game 1 of 2

Raising the game 2 of 2 • Unskilled/semi-skilled level• Skilled workers• Management/professional

employees

• Salespeople

‘Good work’

‘Good work’ 1 of 3• Job security• Equal and fair share of

production results• Worker co-determination• Collaborative work

organization• Skills and competence

development at all levels• Recurrent

education/lifelong learning

‘Good work’ 2 of 3• Flexible and employee-

friendly working hours • Work place equality and

social inclusion• A healthy and risk-reducing

work environment

‘Good work’ 3 of 3• Ensuring career and

employment security• Maintaining and promoting

the health and wellbeing of employees

• Developing skills and competences

• Reconciling working and non-working life

When do employees work hardest?

When do employees work hardest?

• When they have job pride• When they find their jobs

interesting and meaningful• When they are recognized

for their work and benefit from the work they have accomplished

Productivity in Canada

Productivity in Canada 2 of 4• OECD 2011• The productivity gap with

the US• How the provinces

compare• Standard of living• Risk avoiders and risk

takers• Newcomers to Canada• Research and development• Government incentives• Businesses, government

and academia

Productivity in Canada 3 of 4AREAS TO FOCUS ON• Business leader risk

aversion• Inefficient and insufficient

support for innovation• Lack of risk capital for

start-up companies• Chronic under-investment

in machinery and equipment

• Sheltering of the Canadian economy

• Increasing competition for human capital

Productivity in Canada 4 of 4RECOMMENDATIONS• Accommodate• Co-locate• Educate• Facilitate• Incubate• Innovate• Populate• Update

Conclusion and questions

Conclusion and questionsSummaryVideosQuestions

Ramping up levels of productivity September 2013

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