Mr. RAJESH. RAMESH Mobile Nos.: +91 - 9038898901 / +91 - 7797883005 ~ E-Mail: rajeshr2331971@gmail.com ~ Skype

Id: rajesh.ramesh16,Address: C/o Late M. K. Majumdar, Abanpally, Post Office: Santiniketan (Bolpur), District: Birbhum,

Pin Code: 731235, West Bengal, India.

IT OPERATIONS / PROJECT MANAGEMENT / TECHNICAL SUPPORT / TECHNICAL TRAINER

Executive Summary An astute professional with over 19+ years of experience in IT Operations, Systems Management, Network

Implementation and in IT Technical teaching & training professional line. Currently working with TTPL (Franchiser of WIL / NIELIT - Formerly DOEACC Society working in joint venture

with WIL) as IT Centre Manager / Incharge (TTPL) and as Technical Support Faculty (WIL / NIELIT) for Bolpur branch, Birbhum, West Bengal, India.

Deft at strategic planning, process management (Incident / Problem / Change management - ITIL Based). Expertise in planning & building IT Infrastructure at the enterprise scale involving selection of appropriate

technology and products, negotiating with vendors, finalising Service Level Agreements, outsourcing tasks and directing the timely completion of projects.

Proven ability for translating business needs into technology requirements that support the company’s business objectives for successfully managing all phases of IT projects from needs analysis and requirements definition to vendor selection, implementation, process improvement learning & competency development.

Interfaced with top management for evolving strategic vision, driving change, infusing new ideas and taking enterprise system performance and productivity to the next level.

Co - Ordination of Engineering works with management, business associates and co - workers.

Core Competencies: IT Infrastructure Management • Project Management • Database Management • Incident Management •

Change Management • Problem Management • Office Automation • Software Configuration • Budgeting • Root Cause Analysis • Trend Analysis• Casual Analysis • Process Improvements • Gap Analysis • Network & System Administration • Client Relationship Management • IT Service Management • Analytics Network Engineering • Team Management• IT Technical Teaching Skills • Prioritizing IT Requirements.

Technical Skills

Operating System: MS - DOS, UNIX, LINUX, WIN XP / Vista / 7 / 8 / 10 / NT / 2000 / 2003 / 2008 , Novell Netware 3.X / 4.X.Software Languages:C, C++, Oracle (Basic), BASIC, FORTRAN, COBOL, Fox - Pro, Pascal.Office Suite: MS-Office 97 / 2000 / XP / 2003 / 2007 / 2010 - (All Versions).Application Suite: Lotus Notes, CC - Mail, MS Office Outlook Express, MS Lync (Client).Hardware: Assembling, upgrading, configuring, diagnosing & troubleshooting servers and

workstation, installation of Various kinds of software, preventive maintenance, Good knowledge of various

peripherals.Servers: IBM, Dell and HP.Good Concepts of: NFS, DHCP, NAT, RAID, RAS, IIS, ADS, RIP, IPX - SPX, ISDN, PPP, VPN, WINS, TCP / IP.Microsoft Products: MS Office, MS Exchange Server.Antivirus: Sophos Enterprise Edition, Symantec Co-operate Edition, McAfee Virus Scan

Enterprise, F – Secure and GFI Endpoint Protection.Remote Control: Real VNC, Putty, Dameware and TeamViewer.Network: Routers, Switches, Hubs, HP Network Color and Local Printers, Print Servers,

Xerox WorkCentre, Kyocera Printers, Canon Printers, Epson Color Scanner.

Career ContourTeeveetronics Polytechnic Pvt. Ltd. / Webel Informatics

Ltd. Undertaking of West Bengal State Govt. / National Institute of Electronic & Information Technology (NIELIT) (Formally DOEACC Society - An autonomous Scientific Society of Department of E & IT, Ministry of Communication & Information Technology, Govt. of India.), Bolpur, West Bengal. IT Centre Manager / IT Technical Support Faculty Aug’14 / Sep’16 - Till Date

Dodsal Engineering & Construction Pte. Ltd., UAE IT Coordinator May’10 – Jul’14. Al – Nahr Co. Ltd., Tripoli, Libya IT Planning Consultant Engineer Jun’09 – Aug’09. Cybase Domain, Bangalore / Mumbai Customer Support Regional Manager Sep’04 – Oct’08. IT & T Ltd., Bangalore Customer Support Engineer Sep’98 – Sep’02. Intech, Mysore IT H / w Maintenance Service Engineer Dec’97 – May’98. Jetking, Mysore System Admin cum H/w Maintenance Engineer Apr’97 – Nov’97.

Key Deliverables: Maintaining and managing all Desktops, laptops, Printers, Scanners, Video Conferencing devices, Internet and

VoIP Telephone connectivity.

Implementing, managing and maintaining Microsoft Windows Server NT / 2000 / 2003 / 2008. Configuring and managing IBM Lotus Notes & MS Office Outlook Express clients. Providing vendor support in HP, IBM, Dell Desktops and Laptops. Worked in deputation as Service Support Engineer to companies HP, Dell, IBM and Compaq through company

IT & T Limited. Installing, configuring and troubleshooting Telecommunication products which are especially VoIP devices like

Cisco Linksys PAP - 2 device and Billing Machines.

Installation and maintaining of Windows Client Operating Systems Win 95 / 98 /98SE /Xp /Vista / 7 / 8. Installation and maintaining of Windows Server Operating Systems Win NT / 2000 / 2003 / 2008. Installing and maintaining latest updates for Antivirus software’s, MS Office 93 / 95 / 97 / Xp / 03 / 07 / 10. Installing, configuring and maintaining of Win 98 / Xp / Vista / 7 / 8 peer to peer network connections. Installation of MS Office Lync client side software for Office internal communication between Management &

Employees. Setting up and managing Local Area Network and Wide Area Network; designing Groups / Users for

authentication and security of system / network.

Maintaining the network hardware and software, analyze problems and monitoring the network to ensure its availability.

Responsible for all IT activities and project management related to Server Rooms and IT Infrastructure set up of site

offices. Also responsible for weekly reporting for these sites, monthly reporting on the inventories and the safety inspections, as well as all activities related to the maintenance and upgrades those occasionally occur. 

Performance tuning and configuring N / w protocols to share resources. Handling the Commissioning of Routers, Switches & Firewalls / computer hardware devices and ensuring

maximum uptime. Servicing and troubleshooting of old Hard Disk Drives, Mother Boards, VGA / SVGA CRT, TFT, LCD, LED

Monitors and Printers. Ensuring Patches and Anti - Virus updates were performed for End-Users and Servers. Implementing and administering Win - NT / 2000 based Domain, Workgroups, Windows and other Operating

Systems. Maintaining and configuring of supporting servers and Win 95 / 98 / Xp / VISTA / 7 / 8 based N / w clients. Installing and configuring Outlook Express and Microsoft Outlook. Performing Systems Administration of Servers and Workstations running and MS Windows. Configuring TCP / IP, DNS, DHCP, WINS and trouble shooting of Win-2003 & Win-2008 based LANs. Installing, administration, maintaining various software & hardware devices in networked environment, taking

regular backup of server / database information & planning efficient storage.

Configuring and managing Microsoft Server and maintaining Data Storage Server / Web Server / Print Server and Mail Server.

Addressing queries regarding the Information System / Software & extending onsite support to the clients including maintenance of Hardware / Software / Network.

Ensuring daily, weekly and monthly Server backups and preserving data stored backup devices secure and safe in a fire proof

wallet. Maintaining & Handling Thuraya brand Satellite Phones, with keeping track record of the concerned employees

those who are using these devices in daily basis only for office use when required.

Participating in Tech Calls for researching on unresolved issues or incidents on web based application. Extending support to around 1550 user’s Desktops / Notebooks including PDAs / Tablets / Smartphones / Video

Conferencing devices for hardware and network problems in all total Projects & Corporate / Client offices.

Managing and Maintaining overall total official and institutional duties, office accounts, office administration, assist marketing plan, process & co-ordinate along withother office employees, vendors, clients & students interactions to solve any kind of official and Institutional issues.

Conducting IT technical support classes for working professions / Students on Computer Hardware and Network, Basic concepts on C, C++ Software Programing languages, basic HTML, VB, Java, MS Office Suite, Mobile Repair & Maintenance, Windows - OS & basic Linux - OS, Internet and Email courses.

Handling, Maintaining, servicing and Installing all Institutional Hardware & Network, Peripherals and software issues with updating Spyware, Antivirus, OS updates regularly.

Maintaining all confidential educational required documents. Conducting weekly and monthly basis meeting with the other employees if any pending issues have to be solved, or any new things need to be implement for the betterment of the educational Institute center and Organization.

____________________________________________________________________________________________________

Regular other job responsibilities at Dodsal E & C Pte. Ltd. Site Offices: Reporting to Sr. IT Manager at Head Office Dubai (U.A.E.) regarding IT department’s smooth workflow. Assisting Construction Engineers and Document Controllers to manage documents in Data Management

Packages.

Verifying the smooth functioning of network, network traffic issues and maintenance of IT equipments. Supervising IT calls support and troubleshooting, supervising regular preventive maintenance procedures and

schedule them. Coordinating with IT equipment vendors for ensuring regular service and support of all IT devices.

Highlights: Successfully bagged work satisfaction letter from clients of IT & T Ltd., Bengaluru & Mysore includes -

o Vam Organics Chemicals Limited - Bengaluru.o Castrol India Limited - Bengaluru.o Alstom India Limited - Bengaluru.o Dabur India Limited – Bengaluru.o AFL Limited - Bengaluru.o Reckitt Benckiser [India] Limited - Bengaluru.o Sodexho Pass Service India Pvt. Limited - Bengaluru.o The British Library - Bengaluru.o Central Food Technological Research Institute (CFTRI – Central Government) - Mysore.o Administrative Training Institute (ATI – Central Government) - Mysore.

Projects Undertaken

Project: Dodsal – Transco Water Distribution Network Project – Fujairah / Madam, JPVP / JVS - III - DubaiDuration: May’10 - Jan’11

Accountabilities: Installing, configuring, maintaining and troubleshooting Servers & workstations, as per procedure of

company’s IT Division. Configuring Dodsal MS office outlook mail (PoP3, MS Exchange and RPC). Implementing, managing and maintaining Microsoft Windows Server 2000 / 2003 and Exchange Server 2003. Planning and Maintaining Microsoft Windows Server 2003 Active Directory Infrastructure. Implementing and supporting DNS, DFS, IIS, and DHCP Servers. Installing, configuring, and maintaining the

SmoothWall firewall (Linux, Cisco PIX) as per company rules. Implementing Firewall &VPN solutions using SmoothWall Linux and Cisco PIX. Monitoring, operating and maintaining EPABX (Siemens HiPath System), Dial Guard, Hipath Manager 3000. Installing and troubleshooting of all kind of Internet related Software Packages.

Creating user accounts & groups, creating / assigning shared resources as per company’s policy & documenting the changes along with ensuring Patches and Anti-Virus updates were performed for End-Users and Servers.

Implementing Disk Quota for restricted usage of the disk space on servers. Taking the Servers back-up, Back-up and recovery for critical data on other critical PCs. Installing and configuring SAP client version, Auto CAD, Archi CAD and Primavera softwares for Civil,

Architecture, Mechanical, Finance, Planning and Procurement department users. Maintaining and Installing wall roof / table mount Projector with Auto slide screen, ID Card Printer, Sony Photo

Printer, EPBX and FAX Machines. Interacting with Telecommunication vendor companies Etisalat and Du for any clarification, new purchase and

support whenever in need._________________________________________________________________________________

Project: Dodsal Wi - Fi System --- 6W Camp, SGD Sulphur Recovery Pkg. - 2 & 3 Projects - Hameem, Abu DhabiDuration: Jan’11 – Dec’11

Accountabilities: Installing, point to point configuring Dodsal Wi - Fi devices and troubleshooting of all Wi - Fi related

connectivity problems with wireless devices & end users laptops every evening by looking into Wi - Fi complaint book which is kept in WI - FI office.

Planning to install and configure Wi - Fi devices for both Indoor and Outdoor according to the necessity. Maintaining MS Excel log registry of active & inactive Dodsal - Client, Consultant, Vendor and Guests Wi - Fi

users list. Maintaining Cyberoam firewall software for Wi - Fi users to login through this software and logging out after

internet browsing. Handling client & clientless Wi - Fi user’s connectivity, adding, deleting, verifying options through Cyberoam

firewall software. Keeping in contact with the Wi - Fi vendors, for any clarifications or support needed from them at any point of

time.__________________________________________________________________________________

Project: Dodsal CCTV Surveillance System Setup at SGD Sulphur Recovery Pkg. - 2 & 3 ProjectsDuration: Dec’11- Sep’12

Accountabilities: Actively involved in setup of CCTV surveillance system. Daily keeping in contact with the G4S personal who looks after CCTV activities video footage, to monitor if any

abnormal incident happened at camp area on daily basis. Taking backup of video footage if any abnormal incidents occur in Dodsal 6W camp area. Keeping in contact with CCTV vendors, for any clarifications or support needed from them at any point of time.

__________________________________________________________________________________

Project: Dodsal 6W Main Camp Office, 3W1 Main Office & Plant Site Offices SGD Sulphur Recovery Pkg. - 2 & 3 ProjectsDuration: Sep’12 – Jul’14

Accountabilities:

Maintaining, installing, configuring & troubleshooting of IT equipment, Antivirus & Software updates and Internet with Dodsal MS -Outlook mail connectivity.

Maintaining Servers, Network Printers and Scanners along with maintaining Internet cafe in 6W main camp area for the camp residence.

Taking daily Data Backup of the office systems and installing and configuring client Saipem Company’s PTS – Citrix software to the necessary Users at SGD Sulphur Recovery Package – 2 & 3 Project plant site offices.

Report & escalate to the concerned project senior Managementmembers and IT Sr. Manager at Head Office in Dubai (UAE).

Supervising the IT Calls and supporting and troubleshooting, supervise regular preventive maintenance procedures and schedule them.

Also handled in deputation for short time as IT - Coordinator / Engineer at Dodsal Offices & other Projects –

Dodsal Country Office - Abu Dhabi. Habshan – Maqta - Taweelah gas pipeline (GASCO) Project – Tariff, Abu Dhabi region. Linde N2P Project - Mirfah, Abu Dhabi region. Etihad Rail Depot Project – Mirfah, Abu Dhabi region. Dodsal Head Office – Dubai. H5Villa-Emirates Hill Villas Construction Project - Dubai.

Worked successfully with Client, Consultant, Contractor and Vendor companies for different projects through Dodsal Engineering & Constructions Pte. Ltd. U.A.E. includes –

Abu Dhabi National Oil Company (ADNOC) – Client in Abu Dhabi. Shah Gas Development - Client in Abu Dhabi. Gasco - Client in Abu Dhabi. TRANSCO – Client in Fujairah. Al Hosn Gas – Client in Abu Dhabi. Nakheel – Client in Dubai. Tibodine - Client in Abu Dhabi. Technip – Consultant in Fujairah. ILF Consulting Engineers – Consultant in Fujairah. Saipem – Consultant in Abu Dhabi. Fluor Corporation – Contractor in Abu Dhabi. Mouchel Parkman Consultant – Consultant in Dubai. Ellisdon Consultant - Consultant in Dubai. Dar Al – Handash – Consultant in Dubai. Fagioli Ltd. – Vendor in Abu Dhabi. TECH International – Vendor in Abu Dhabi. Furgo – Consultant in Abu Dhabi. Exova – Contractor in Abu Dhabi. Adrighem - Vendor in Abu Dhabi. Orient Exchange - Vendor in Abu Dhabi.

Academic Credentials 2014 M.S. (Information Technology & Systems Engineering) from Nelson Bay University, U.S.A. 1999 Advanced Diploma in Computer Basic Electronics, Hardware & LAN Engineer from

Jetking, Mysore. 1990 Post Diploma in System Development (PDSD) from N.I.I.T., Mysore. 1989 P.U.C. (12th Std. Science) from Mahajana’s Junior College, Mysore.

1987 S.S.L.C (10th Std.) from Govt. Junior College, Krishnarajanagar (K. R. Nagar), District: Mysore.

Projects Undertaken Computer Aided Internal Assessment Recording System (A. I. T.). Server & Client base Network Management System (N.B.U.). Computerized Inventory Report System (N. I. I. T.). Market Survey on Hard Disk Drive (Jetking).

Additional Qualifications Microsoft Windows 2003 Server Online Certification – MCP / MCSE in 2010. Advanced Training for Notebooks in Assembling, Disassembling, Installation, Configuring and Troubleshooting

almost of all brands from Allied Computers International Pvt. Ltd. (A.C.I. - London), Mumbai in 2005. Advanced Training in Telecommunication field for Voice over Internet Protocol (V0IP) Profession in Installing,

Configuring, Troubleshooting from Anyuserindia Ltd, Mumbai in 2006. Bachelors of Engineering course completion certificate from A.I.T. Chickmagalur in 1996.

Strengths Excellent Communication and Interpersonal skills. Ability to prioritize tasks and time - management. A keen desire to learn, explore and experiment. Ability to adopt and flexible.

Hobbies & Interests

Travelling.

Driving. Games ( Cricket, Badminton, Snooker). Music. Choreography & Dramatics.

Extramural Engagements Joint Secretary of Non Govt. Organization - JAYAVA Resident’s Welfare Association® (N.G.O.), Mysore. Actively participated in the Event Management for the P.U.C. & Degree College Functions. College Joint secretary and Cultural Secretary for 2 Year (A.I.T).

Personal DossierDate of Birth : 23rd March 1971.Permanent Address : C / o Late M. K. Majumdar, Abanpally,

P.O. - Santiniketan (Bolpur), District - Birbhum, PIN - 731235, West Bengal, India.Linguistic Abilities : English (R / W), Kannada (R / W), Hindi (R / W) and Bengali (U / S).Marital Status : Married.Religion : Hindu.Nationality : Indian.Blood Group : ‘O’ +ve.Passport No. : G8553706 (Valid Till: 12 – 05 - 2018).Driving License No. : DWA1275764 (India).

Declaration: I hereby declare that information mentioned above is true with the best of my knowledge.

With sincere Regards,

Rajesh. RameshDate: 01 / January / 2017.Place: Santiniketan (Bolpur).