RAJESH NAYAKMobile: + (971) 50 6959766

Dubai, United Arab Emirates

Email: rajeshnayak@yahoo.com

~ SENIOR Sales Management Professional ~~ Strategic Planning ~ Business Planning & Management ~ Program Management ~

P R O F I L E S N A P S H O T

Executive with a total of 20+ years of work experience out of which 12 years as Business Manager handling different business portfo-lios of Information & Communication Technology (ICT).

Expertise in planning & building business Infrastructure at enterprise scale involving selection of appropriate technology & products and adding value to our Solution offerings to our clients.

Skilled strategist who transforms strategic plans into workable solutions and benchmarks performance against key operational tar-gets/goals.

Positioning of products and offering it to different clients based on the clients requirements and budgets.

Offering Service Level Agreements and customizing the services as per the client requirement.

Gained insightful experience in managing multiple projects; controlling projects with respect to cost, resource deployment, time over-runs and quality compliance to ensure satisfactory execution of the same

Proven ability to develop and re-structure an entire deteriorating business by offering additional services and solutions and increase the revenue of the business unit..

Successfully aligned business planning and financial processes with performance improvement and carry business risk-assessment and align operations and financial processes to yield maximum output.

Designed and implemented process-improvement initiative for Services & Maintenance team.

A R E A S O F E X P E R T I S E

Sales Development ~ Strategic Planning ~ Business Planning & Management ~ Program Management ~ Budgeting & Cost Planning ~ Vendor Management ~ People Management ~ Client development & Management ~ Inventory Planning

W O R K E X P E R I E N C E

Since August’11 Scientechnic LLC. (Al Gurg Group), Dubai, United Arab Emirates. www.scientechnic.com

Divisional Manager – ICT Division.Leading a Information Technology Division (ICT) as a Divisional Manager for entire UAE business, reporting to the General Manager

Key Result Areas: Working closely with the Clients to understand requirement and offering them appropriate products and solutions. Upsell company products and services to customers and meet target sale conversions. Maximising every sales opportunity by cross selling profitable products. Working closely with the sales team by attending client meetings, negotiating, closing the deal, offering payment plans etc Diffuse and resolve various volatile customer situations while maintaining the balance between the interests of the com-

pany and customer satisfaction. Orchestrated a growth on SLA / AMC /other services, thereby increasing business profits. Liaising with management, ICT team and vendors to manage client requirements and expectations. Develop business planning, sales analytics and vendor management processes. Implement strategic plans to enhance business opportunity by introducing new and innovative products to keep up with market

fervor and by venturing into new markets.

Managing sales and service team functions and driving process improvements to improve efficiency and service levels. Working closely with various regional & global vendors. Produced monthly achievement reports, presentations and reviews and any other financial reporting requirements for the senior

management.

Highlights: Proven ability to transform Telecom solutions business from AED 4 million to complete Information & Communication Technology

(ICT) solutions AED 13 million P.a. Won a major Hospital order in Dubai worth AED 1.5 Million for complete ICT solution in the first year of operation and successfully

implemented. Won a major order worth AED 600k on Huawei storage server for National Bank of Fujairah in 2015. First order for Huawei in Banking

sector in this region. Won orders on Contact Centre for National Bank for AED 1.5 Million Won a Major 5 Star Hotels ICT order for AED 2.5 Million in 2014 Won a major order from Daimler Global for connecting middle east operations office to the global network worth AED 2 Million Won a major order for contact centre from Min. of Labor for AED 800k Awarded - Siemens Enterprise Communications Award “Middle East Partner of the Year 2012”.

Successfully : Effectively minimized costs and was able to convert an underperforming unit that incurred losses above AED: 1.3 million in 2013 into a

profit making division yielding AED 300,000 in 2014. Unify Enterprise Communications Distributor 2014

October’05 – August’11 Al Rostamani Communications LLC, Dubai, U.A.E. www.arcuae.com

Business Unit Manager – Enterprise Communications Unit.Heading the Enterprise Communications unit responsible for Dubai and Northern Emirates region, reporting to the General Manager.

Key Result Areas: Worked on many major technology solutions/projects across UAE to cater to client business requirement. Headed the services team and worked closely on projects implementation & services related matters. Meeting Clients, understanding their requirements and closing in by presenting and selling solutions. Providing break through Telecom technology solutions to clients on TDM / VoIP. Ensure Technology Infrastructure and innovative VoIP Based Contact centre solutions by integrating different Vendors.

Highlights: Received Excellence and recognitions from AVAYA (IPO) for first Contact Center in UAE worth AED 500,000 . First biggest AVAYA (IPO) Contact Centre “Sharaf DG” worth AED 700,000 Successfully penetrated NEC voice solutions in major star hotels in UAE. Achieved a growth of more than 50% in sales revenue ’06-’07 to AED : 8 Million

P R E V I O U S E X P E R I E N C E

October’98 – October’05 CompuMe LLC, Dubai, UAE as Business Sales Advisor

Highlights: Started as Retail Sales Advisor handling VIP customers and providing digital IT solutions as per their requirements. Handling Corporate Clients and offering solutions. Was responsible for the e-Shop (e-commerce) sales and order processing. Achieved a sale of AED 6 Million in 2004 Maintaining relationship with the client for continued business association. Informing customers on various products and services. Dealing with complaints and customer concerns.

June’96 – October’98 Al Safarid Trading LLC, Dubai, UAE as Key Account ManagerHighlights: Handling cross functional jobs like Sales, Logistics, Shipping to Customers, Payment collections etc.. Preparing proposals, locally supporting vendor representatives in their local activities Vineland, USA. Kremlin, Belgium. Preparing Sales forecast for vendors. Taking care of day-to-day office tasks. Handling IT purchase to fulfill the requirements of the company. November’94 - June’96 Mercantile Computers, Dubai, UAE as Sales RepresentativeHighlights:

Reporting into Sales Manager, handled responsibility of preparing quotations, sourcing products and ensuring timely delivery. Facilitated improved communication between customer service and sales team thereby reducing time spent by sales team on non-

sales related/administrative activities. Stream lined logistics and warehouse for timely delivery of products to end-users. Responsible for managing and tracking machine allocations for the entire company.

October’92 - November’94 Suhail &Saud Bahwan, Muscat, Oman as Sales RepresentativeHighlights: IBM Showroom In-Charge for Servers, Personal Computers and other IBM Products. Was solely responsible for exhibiting all IBM range of products at the showroom. Attending to VIP clients and demonstrating products and services. During my tenure of 2 years, I had achieved sales of R.O 120,000 (AED 1.2 million)

E D U C A T I O N

1989 Bachelors of Commerce from Mangalore University, India 1990 Diploma in Computer Management

O T H E R C R E D E N T I A L S

Motivation and Leadership - Abercrombie Training & Management Consultancy Professional Selling Skills - Abercrombie Training & Management Consultancy Coaching for Success – Corner-stone Six Thinking Hats – Edward de Bono Motivation – Dr. Lien Els Customer Support - Attitude.

P E R S O N A L D E T A I L S

Date of Birth : 21st February 1968 Languages Known : English, Hindi, Kannada, Konkani, TuluAddress : Dubai, U.A.E. Nationality : IndianMarital Status : MarriedVisa Details : EmploymentDriving License : Valid Dubai Driving License