Railwar Refund Rules

8/6/2019 Railwar Refund Rules

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Refund Rules

UNUSED TICKETS ON WHICH NO RESERVATION HAS BEEN MADE :

If a ticket on which no reservation of a seat or berth has been made is presented for cancellation within

three hours after the actual departure of the train for which the ticket is issued or for any ticket valid for

the whole day, within three hours after the actual departure of the last train of the day for the destination

station, refund of fare shall be made on every such ticket after deducting Rs. 10/- per passenger as

clerkage.

UNUSED TICKETS ON WHICH RESERVATION HAS BEEN MADE :

(1) Subject to the provision of these rules, if a ticket on which reservation of a seat or berth has been

made, is presented for cancellation, refund of fare shall be made after deducting cancellation charge

from the fare as follows :

(a) If a ticket is presented for cancellation more than 24 hours before the scheduled departure of the

train cancellation charge shall be deducted at the flat rate of Rs. 70/- for A.C First Class/Executive Class,Rs. 60/- for A.C. 2 Tier sleeper class/ A.C. 3 Tier sleeper class/ First class/A.C Chair Car, Rs. 40/- for

Sleeper class and Rs. 20/- for Second class.

(b) If the ticket is presented for cancellation within 24 hours and up to four hours before the scheduled

departure of the train, cancellation charges shall be 25% of the fare subject to the min. flat rate

mentioned in clause (a).

(c) If the ticket is presented for cancellation within four hours before the scheduled departure of the train

and up to :

1. Three hours, when the ticket is for a destination station up to 200 KM.,

2. Six hours, when the ticket is for a destination station of more than 200 KM but up to 500 KM.,

and

3. Twelve hours , when the ticket is for a destination station of more than 500 KM.,

after the actual departure of the train, cancellation charges shall be 50 % of the fare subject to the min.

flat rate mentioned in clause (a).

Provided that for night train leaving between 21:00 hours and 06:00 hours (actual departures), refunds

shall be admissible at the station within the time limit specified above or within four hours after the

opening of reservation office, whichever is later.

(2) No refunds shall be granted at the station if the ticket is surrendered for cancellation after the expiry

of the period mentioned under clause (c) of sub rule (1).

Note: (1) In the case of tickets issued for travel from some other stations refunds shall be admissible at

the ticket issuing station provided that the ticket is surrendered before the schedule departure of the train


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from the station from where the ticket is valid.

(2) On a party/family ticket issued for more than one person, where some persons have confirmed

reservations and others are on waiting list, full refund less clerkage charges is admissible for confirmed

passengers provided that the entire ticket is surrendered for cancellation at the journey commencing

station within four hours before the scheduled departure of the train and up to three hours after actual

departure of the train.

UNUSED WAIT LISTED OR RAC TICKETS :

(1A) Subject to provisions of subrule (2), no cancellation charges shall be payable if a wait-listed or RAC

ticket is presented for cancellation up to :

(i) Three hours, when the ticket is for a destination station up to 200 KM.

(ii) Six hours, when the ticket is for a destination station of more than 200 KM but up to 500 KM., and

(iii) Twelve hours , when the ticket is for a destination station of more than 500 KM.,

after the actual departure of the train except for a deduction of a clerkage charge of Rs. 20/- per

passenger.

Provided that for night train leaving between 21:00 hours and 06:00 hours (actual departures), refunds

shall be admissible at the station within the time limit specified above or within four hours of opening of

the reservation office, whichever is later.

(2A) Where confirmed reservation has been provided to RAC or wait-listed ticket holder at any time up tothe final preparation of reservation chart, such ticket shall be treated as a reserved ticket and

cancellation charges shall be payable in accordance with rules mentioned above.

CANCELLATION CHARGES ON MULTIPLE JOURNEY TICKETS :

With effect from 1st March 2000, when an unused ticket involving more than one journey is surrendered

for cancellation, the entire ticket shall be treated as one single journey ticket and refund of fare of entire

ticket shall be granted as per rules (1) and (2) above, according to the reservation status of the first lap

of journey, i.e. if reservation status of first lap of journey is confirmed, refund shall be granted in

accordance with the rule (1) and (2) above and if the reservation status of first lap of journey is

RAC/Wait-list, refund shall be granted in accordance with the rule (1A) and (2A) above. The cancellation

charges or clerkage charge as the case may be, shall be levied only once on the entire amount of the

ticket, irrespective of the reservation status of different laps of journey, and not separately for each lap of

journey.

REFUND ON PARTIALLY USED TICKETS :

For partially used tickets where a passenger terminates his journey enroute, a ticket deposit receipt shall

be issued by the station master and the ticket holder may apply for refund to the chief commercial


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manager (Refunds) of the concerned railway.

REFUND DUE TO LATE RUNNING OF TRAINS :

No cancellation charge or clerkage shall be levied and full fare shall be refundable to all passengers

holding Reserved, RAC, and Waitlisted tickets, if the journey is not undertaken due to late running of the

train by more than 3 hours of the scheduled departure of the train from the journey commencing station

provided that the ticket is surrendered upto the maximum time limits prescribed in clause (c) of sub-rule

(1) of rule 6 .Which is given below:

Full refund will be permitted even after the departure of train in the event of train running more than 3

hours late and that the time limits will be up to 3 hours if the distance of the ticket is up to 200Kms., up to

6 hours if the distance of the ticket is 201-500 Kms. and up to 12 hours after the departure of the train if

the distance of the ticket is more than 500 Kms.

REFUND OF TICKETS WHERE RAILWAY ADMINISTRATION IS UNABLE TO PROVIDE

ACCOMMODATION :Full refund of fares shall be granted in case the railway administration is not able to provide

accommodation for any reason whatsoever to passengers holding reserved tickets, provided such

tickets are cancelled within three hours of the actual departure of the trains.

In case a train is cancelled due to accidents, breaches or floods, the full refund of fare is granted within

three days excluding the scheduled day of departure of the train.

REFUND IN CASE OF FAILURE OF AIR-CONDITIONING EQUIPMENT :

When the air-conditioning has not worked for a portion of the journey, the ref und for such portion of the

journey is granted at the destination of the train on production of a certificate of the conductor /guard , if

the ticket is presented within twenty hours of the arrival of the train as follows:

1. In case of AC first class, the difference between the AC first class fare and first class mail fare.

2. In case of AC 2 tier sleeper/AC 3 tier sleeper class, the difference between the AC 2 tier/AC 3

tier fare and the sleeper class mail /express fare.

3. In case of AC chair car class the difference between the AC chair car class and second class

mail/express fare.

4. In case of Executive class ticket of Shatabdi trains, the difference between the notified executive

class fare for the concerned section and first class mail/express fare for the concerned distance

of that section.

REFUND IN CASE PASSENGERS ARE MADE TO TRAVEL IN A LOWER CLASS FOR WANT OF

ACCOMMODATION :

If a ticket holder of higher class is made to travel in a lower class for want of accommodation in the class

for which the ticket was issued, refund of difference between the fare paid and fare payable shall be

granted at the destination station or the originating station as the case may be. The refund at the

destination shall be granted only on the production of a certificate from the conductor/.guard/TTE and


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the ticket is presented within 2days of the date of issue of the certificate (excluding date of issue) of

the arrival of the train at your destinationTo claim this refund passenger will have to submit ticket

along with the certificate issued by te Traveling Ticket Examiner.

REFUND ON LOST/ MISPLACED TICKETS :

No refund is permissible against lost/misplaced tickets. However passenger will be allowed to travel on

the reservation already made on confirmed one or RAC .If the loss of confirmed/RAC ticket is reported

before the preparation of the reservation chart, duplicate ticket will be issued on the collection of the

clerkage charge per passenger. If the loss of confirmed/RAC ticket is reported after the preparation of

the reservation chart, duplicate ticket will be issued on the collection of the 50% of the fare . No duplicate

ticket will be issued after the preparation of reservation chart in case of RAC ticket . Loss of tickets be

reported to railways immediately to prevent fraudulent refunds on lost tickets.

ISSUE OF DUPLICATE TICKET IN LIEU OF TORN/MUTILATED TICKETS :

Duplicate ticket can be issued only in case of torn/mutilated confirmed/RAC tickets.

The duplicate ticket can be issued against torn/mutilated ticket if it is reported to the railway and the

passenger can travel on the accommodation reserved by him, by making payment and getting a

duplicate ticket as per following table :

A) Before the chart preparation

Under this rule the duplicate ticket (in lieu of lost/misplaced/torn/mutilated/reserved/RAC tickets) will be

issued before the preparation of the reservation chart, duplicate ticket will be issued on the collection of

the clerkage charge per passenger.If the loss of confirmed/RAC ticket is reported after the preparation of

the reservation chart, duplicate ticket will be issued on the collection of the 50% of the fare

Refund on torn/mutilated ticket is admissible on torn/mutilated if its genuineness and authenticity are

verified on the basis of of particulars visible on the face of such ticket .subject to the deduction of

cancellation charges as per rules, provided that the authenticity of such a ticket is verified at the station

on the basis of particulars visible on the face of ticket.

NOTE :

1) No duplicate ticket against lost RAC ticket is permitted after the chart preparation.

2) No duplicate ticket is issued against Wait List lost/torn/mutilated tickets.

REFUND OF DUPLICATE TICKET :

If lost tickets are traced and presented along with the duplicate ticket before the departure of the train,

refund is permitted for the duplicate ticket after deduction of 5% of the charges paid subject to a min. of

Rs. 20/-. Thereafter, original ticket becomes valid for travel as well as refunds.

REFUND ON TICKETS PURCHASED ON CREDIT CARD :

Tickets purchased on credit cards can be cancelled and Credit Slip obtained only at such Railway

Stations where Credit Card counters exist.


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If you need to cancel your t ickets at other stations, where such counters are not available, please cancel

your reservation and obtain a Ticket Deposit Receipt. You can then apply to Chief Commercial Manager

(Refunds) of the zone, to which the Ticket Deposit Receipt - issuing station belongs.

REFUND ON TATKAL TICKET :

1) A flat refund of 25% of total fare charged on the ticket, excluding Tatkal charges may be granted on

cancellation of confirmed Tatkal tickets which are presented for cancellation upto 24hrs before the

schedule departure of train. Thereafter, no refund will be granted on cancellation of confirmed Tatkal

ticket except under the conditions prescribed below

2) Full refund of fare and Tatkal Charges will be granted on the tickets booked under this scheme in the

following circumstances:

1. If the train is delayed by more than 3 hours at the journey originating point of passenger and not

the boarding point if the passenger's journey originating point and boarding point are different.2. If the train is to run on diverted route and the passenger is not willing to travel; boarding station

or the destination station or both the stations are not on the diverted route

3. In case of non attachment of coach in which Tatkal accommodation has been earmarked and

the passenger has not been provided accommodation in the same class.

4. If the party has been accommodated in lower class and does not want to travel. In case the party

travels in lower class,the passenger will be given refund of difference of fare and also the

difference of Tatkal charges if any.

5. The booking under tatkal scheme will be done only from the originating to terminating point of

the train with boarding facility from intermediate station. However zonal railways have been

given the discretions of imposing restrictions on tatkal booking regarding defining trains as endto end or keeping it free or imposing distance restriction etc. Keeping in view the over all

utilization of the accmmodations avliable in the train

3) No refund will,however,be permissible on the reservations made under Tatkal scheme in case the

coach, in which accommodation under Tatkal scheme has been earmarked, is not attached and the

accommodation has been provided to the Tatkal passengers in the normal train services in the same

class.

The Railways permit refund on cancellation of untravelled and partially travelled journeytickets, after deduction of cancellation charges. You can claim refund on unreserved,reserved, waitlisted and RAC tickets. However you must remember, that your ticket shouldbe surrendered within a prescribed time


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Frame vis--vis the scheduled/actual departure time of the train. Depending on these timeframes a percentage of the fare will be deducted as cancellation charge. These are spelt outin greater detail in the following table.

Nature of TicketTime limit for Cancellation

of Ticket

Cancellation charge

per Passenger

Untravelled UnreservedTickets Within 3 hrs after the actualdeparture of the train

Rs.10/-

Unreserved Tickets valid for theday

Within 3 hrs after thedeparture of the last train ofissue the day for yourdestination

Rs.10/-

Untravelled ReservedTickets More than one day inadvance of the scheduleddeparture of the train(excluding the date ofjourney)

Rs.50/- - AC IClass,Executive ClassRs.30/- - AC 2 Tier&3 Tier class,AC ChairCar,First ClassRs.20/- - SleeperClassRs.10/- -Second Class

Untravelled ReservedTickets One day in advance(excluding the date ofjourney) and upto 4hoursbefore the scheduleddeparture of the train

25% of the Fare Paid

Untravelled ReservedTickets Within 4 hours before thescheduled departure of thetrain and: -

50% of the fare paid*

* (subject to the

minimum cancellationcharges specified inthe shaded sectionabove)

After actual

Dep. of train

For a

distance ofUpto 3 hours upto 200 KMUpto 6 hours 201-500 KMUpto 12 hours over 500 KM

Untravelled Waitlisted/RACTickets After actualDep. of train

For adistance of

Rs.10/-Upto 3 hours upto 200 KMUpto 6 hours 201-500 KMUpto 12 hours over 500 KM

Untravelled Reserved Tickets notconfirmed for a part of the Journey

Time limit as applicable forReserved tickets and RAC/WLtickets as mentioned above

according to the reservationstatus of first lap of journey: -a) If first lap of journey isconfirmedb) If first lap of journey is inRAC/WL

a) Cancellationcharges will depend ontime of cancellation

and distance asapplicable to reservedtickets for entirejourney.b) Rs. 10/- will belevied for entirejourney.

Partially - used Reserved tickets Within 24 hrs after thearrival of the train where you

50% of the fare for theuntravelled portion of


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Nature of TicketTime limit for Cancellationof Ticket

Cancellation chargeper Passenger

terminate your journey* the journey, afterretaining fare for the

travelled portionsubject to a minimumfare for 100 KMs*

Partially - used Unreserved tickets Within 24 hrs after thearrival of the train where youterminate your journey**Refunds will not be given atthe intermediate stationwhere you terminate yourjourney. You will need toobtain a Ticket DepositReceipt and apply forRefunds.

10% of the fare for theuntravelled portion ofthe journey, afterretaining fare for thetravelled portion,subject to a minimumfare for 100 KMs*

Partially-used Reserved Tickets forRajdhani/ Shatabdi Trains

-- No refund, since breakof journey is notallowed by thesetrains.

* (Ordinary/Mail/Express)PLEASENOTE:* Do not count the day of journey,while calculating the time frame forsurrendering tickets prior to andafter departure of the train.

* Cancellation charges are

calculated on the fare, whichincludes supplementary charge andreservation fee.

For night trainsdeparting between21.00 hours and 6.00hours (actual Dep.),refund shall be grantedat the station, eitherwithin the time limitspecified above or

within four hours ofthe opening of theReservation Offices,whichever is later.* Night refundcounters forcomputerised ticketsare available at selectstations. Thesecounters work upto23.00 hours wherepassengers can obtainrefunds on current day

untravelled ticketswithin the stipulatedtime. At othercomputerisedReservation Offices,which close at 20.00hrs., passengers canobtain refund oncurrent day


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Nature of TicketTime limit for Cancellationof Ticket

Cancellation chargeper Passenger

untravelled tickets atthe Station BookingO

ffices within thestipulated time.

Note: a) Fare includes basic fare, supplementary charge, superfast charges and reservationfee.

b) For the purpose of counting days in advance, the day of journey is not to be included.

c) On surrender of "RAC" tickets, only clerkage will be levied, if no confirmation is madeupto final display/preparation of chart. If a berth is allotted at the time of surrender of RACticket for cancellation, charges towards cancellation as shown above will be levied.

Reason forClaiming Refund Procedure forRefund Time Limit forClaiming Refund Amount Payable to You

Failure of AC Produce acertificate from theTravelling TicketExaminer alongwith your journeyticket

Within 20 hrs ofthe trains arrival atthe destinationstation

AC I Class - Differencebetween AC I class andFirst Class fare Mail/Exp.)for the distance AC wasnot working.Executive Class -Difference betweenExecutive Class fare andFirst Class fare Mail/Exp.)for the distance AC wasnot working.AC 2 tier/3 tier Sleeper- Difference between theseclasses and Sleeper classfare (Mail/Exp.) for thedistance AC was notworking.AC Chair Car -Differencebetween this and SecondClass fare (Mail/Exp.) forthe distance AC was notworking.

Travelling in lowerclass for want ofaccommodation

Produce acertificate from theTravelling TicketExaminer alongwith your journeyticket

Within 20 hrs ofthe trains arrival atthe destinationStation

Difference of fare betweenthe fare paid and fare forthe class travelled.


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Reason forClaiming Refund

Procedure forRefund

Time Limit forClaiming Refund

Amount Payable to You

Late running oftrains by more than3 hours

Surrender yourticket at journeycommencingstation

AfteractualDep. oftrain

For adistanceof

Full fare without anydeduction.

Upto 3hours

upto200 KM

Upto 6hours

201-500KM

Upto 12hours

over500 KM

Inability ofRailways to provideaccommodation toreservedpassengers

Surrender yourticket at journeycommencingstation

Within 3 hoursafter the actualdeparture of thetrain

Full fare without anydeduction.

Change in train

timings to earlierhours other than asspecified in theTime Table

Surrender your

ticket at journeycommencingstation

After the actual

departure of thetrain and within 3hours of the olddeparture time.Available for 7 daysonly from the dateof change of traintimings, includingthe day of change

Full fare less clerkage

charge of Rs.10/-perpassenger.

Missing theconnection foronward journeydue to late runningof train

Surrender yourticket at thejunction station

Within 3 hours ofthe actual arrival ofthe train which hasbeen delayed

Full fare for untravelledportion after retaining farefor the traveled portion

Dislocation of thetrain serviceenroute: a)Inability ofRailways to makealternatearrangements.b) Passenger notwilling to make useof alternatearrangements

made. c)Due tobandh, Rail rokoetc

surrender yourticket

Refund will begranted at thestation wherejourney isterminated

a) Full fare paid for theentire booked journey. Full

fare

b) Full fare for untravelledportion after retaining farefor the traveledportion c) Full farefor untravelled portionafter retaining fare for thetraveled portion

Cancellation oftrains due toaccidents, brachesor floods.

Surrender yourticket

Within 3 days fromthe actualdeparture of thetrain

Full fare paid for the entirebooked journey.


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Reason forClaiming Refund

Procedure forRefund

Time Limit forClaiming Refund

Amount Payable to You

Death/injury to apassenger in aRailway accident

Submission ofticket bypassenger'srelatives

Within 3 days fromthe actualdeparture of thetrain

Full fare paid for the entirebooked journey.

REFUND OF COMBINED TICKETS

a) You may have reserved tickets where some passengers are waitlisted and othersconfirmed. If such tickets are cancelled within 4 hrs of the scheduled departure of the trainand upto 3 hrs after the actual departure of the train, full refund will be given on confirmedpassengers, as well as waitlisted passengers. Only a nominal clerkage charge of Rs.10/- perpassenger, will be deducted.

.b) If you know before the commencement of your journey that less number of persons willbe travelling on a combined ticket than originally booked, you can claim refund for thepassengers not travelling on that ticket. To get this refund, you should surrender theoriginal combined ticket at the station. You will then be given the refund and a fresh Ticketfor the remaining passengers who are travelling.

c) If you could not claim refund before the commencement of your journey, you shouldapproach the Conductor/Travelling Ticket Examiner. After making necessary endorsementson the ticket and the reservation chart, he will issue printed certificate in the prescribedformat which can be used to claim refunds for the passengers who have not travelled. Youshould apply for refund to the Sr.Divisional Commercial Manager.

Refund on Cancellation of Journey-Altered TicketsIf you have either advanced or

postponed your journey, upgraded from a lower class to higher class or changed to anothertrain and subsequently cancelled your tickets, refund will be granted after retaining two setsof cancellation charges. These will be calculated by:i) Treating the journey alteration as a fresh cancellation.ii) Treating the altered reservation as a fresh reservation.Refund on Tickets Booked against Military WarrantsMilitary personnel who cancel tickets issued against Military concessional voucher which ispartly paid in cash and partly paid through the voucher given by the Defence Authorities,will be refunded the cash portion only. The refund will be granted after deduction of duecancellation charges, at the station itself. As regards the voucher portion, necessary creditwill be given to the Defence Authorities.In respect of tickets issued against Military warrant, fully

paid by the Defence Authorities,M

ilitary personnel should cancel the reservation andsurrender the tickets at the station and obtain a Ticket Deposit Receipt/SurrenderCertificate.Refund on Tickets Purchased on Credit CardTickets purchased on Credit Cards can be cancelled and Credit slip obtained only at suchRailway stations where Credit Card Counters exist.If you need to cancel your tickets at other stations, where such counters are not available,please cancel your reservation and obtain a Ticket Deposit Receipt. You can then apply tothe Senior Divisional Commercial Manager of the respective Division/Chief Commercial


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Manager(Refunds) of the Zone to which the Ticket Deposit Receipt issuing station belongswithin 90 days from the date of commencement of journey.

Refund on Lost/Mutilated Tickets

No refund is permissible on lost tickets. Please inform the Reservation Office immediately,about the loss of your ticket. This will prevent the fraudulent refund of such tickets.Refund on torn/mutilated tickets shall be admissible after the deduction of due cancellationcharges, provided that the authenticity of such a ticket can be verified from it.

Issue of Duplicate Ticket in lieu of Lost/Mutilated Tickets

Charges for the issue of duplicate ticket before preparation of reservation chart will be asunder:a) 25% of total fare in case of ticket for journey upto 500 km. 10% of total fare, in case ofticket for journey more than 500 km. (subject to a minimum recovery of 25% of the total

charges for the reserved ticket of 500 km).b) 25% of the total fare, irrespective of distance, for tickets of trains which have separateall-inclusive fare structure on point-to-point basis, for e.g. Rajdhani, Shatabdi Express.c) The 10% or 25% of fare clloected for issuing duplicate before preparation of reservationchart against LOST/MISPLACED Reserved /RAC tickects shall be refundable from PRSTerminals at destination stations after completion of Journey.

Charges for issue of duplicate ticket after preparation of reservation chart will beas under:

a) 50% of total fare in the case of lost reserved tickets.b) No duplicate ticket will be issued in case of lost RAC tickets.c) 25% of total fare in case of mutilated, reserved/RAC tickets. You should apply for refundto the Station Superintendent of the destination station or Divisional CommercialManager/Chief Commercial Manager (Refunds)d) No duplicate ticket will be issued in case of lost/mutilated waitlisted tickets.e) If a passenger who has paid excess charges in trainon account of his reserved or RAC ticket being misplaced torn or mutilated makes anapplication to the Railway Administration for refund of the charges paid in train, the ChiefCommercial Manager (Refunds) of the original ticket issuing Zonal Railway may aftermaking necessary enquiry grant refund of total charge realised in train after retaining thecancellation charge at 50% of a single journey ticket for passenger provided that no one hastaken refund earlier on the original ticket.

WHERE CAN YOU GET AREFUND?

A. You can get a refund across the counterIf you cancel your tickets within the prescribed time limits specified in the Refund Rules, youcan claim your refund across the counter, at the station itself.


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If you hold a computerised ticket, for journey commencing/ terminating in any Railway, youcan collect your refund at any of its Computerised Reservation Centres. However, refund insuch cases will be granted only if the ticket information can be verified.]i) During the working hours of the Reservation Office andii) Before the preparation of the Reservation Chart for the relevant journey, from the stationwhere the tickets is valid

iii) In the event of cancellation of your computerised tickets, You will be given a cancellationticket which will contain details of the amount of refund and cancellation charges.B. You can get a refund from the Station Managers/Deputy Station Superintendent(Commercial.)/ChiefReservation Supervisor.If you wish to apply for a refund beyond the prescribed time limit, you can approach theStation manager in-charge of the Station/Deputy Station Superintendent(Commercial)/Chief Reservation Supervisor, to obtain spot refund. For this,you will firstneed to satisfy the nominated officials, that your ticket has not been used.This facility is available only at certain nominated stations and is subject to the discretionarypowers of the officials nominated:

Refund granted at this level is subject to a deduction of 10% of the amount in case ofunreserved, waitlisted and RAC tickets and 50% of the amount in case of reserved tickets.

C. You can get a Refund from the Sr.Divisional Commercial ManagerIf, for any reason, you are unable to obtain refunds across the counter or from the StationManagers, you have the option of applying for refund to the Sr.Divisional CommercialManager/Divisional Commercial Manager

A step-by-step guide to claiming such refund has been outlined below for yourconvenience:

Step 1:For totally unused tickets, obtain a Ticket Deposit Receipt from the Station Manager of thenearest major station. This should be done within 30 days from the date of scheduledtravel.For partially-used tickets, collect the Ticket Deposit Receipt from the Station Manager of thestation where you have terminated your journey. This should be done within 24 hrs. of thearrival of the train at that station.

Step 2:Check the station index on Page No. and ascertain the Division to which the Ticket DepositReceipt-issuing station belongs.

Step 3:Apply to the Sr.Divisional Commercial Manager of the respective Division, within 90 daysfrom the scheduled date of journey. No claim will be entertained beyond this time limit.Along with your application, enclose your Ticket Deposit Receipt. Please retain a photostatcopy of the ticket/TDR and any other documents enclosed. In your interest, you are advisedto send your refund application by courier or registered post. There may be occasions,where you may have to seek a refund for a journey outside the one Railway tarritory. Incase you obtain a Ticket Deposit Receipt (TDR) at a station outside concerned Railway,


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ascertain the Zone in which such a station lies from the Station Manager.Please apply for the refund to the Chief Commercial Manager (Refunds) of the relevantzone.

Mode of Refund:You are eligible for refund in any one of the following modes, under certain conditions.

X Spot RefundThis is an across-the-counter refund done at any Booking Office/Reservation Office of a station.

X Through a Station Pay Order to be exchanged at a station

You shall receive the refund through a Station Pay Order only if you reside within thejurisdiction of concerned Railway. Refund issued on Pay Orders can be encashed in person with

a proof of identity, like driving license/passport/ration card etc. You can also encash themthrough a representative, provided he is given appropriate authorisation. The representative is

also required to carry proof of identity at the time of encashment.

X By Money Order or a crossed ChequeIf you reside outside the jurisdiction of concerned Railway, your refund will be sent throughMoney Order/Crossed Cheque.

ADDRESSES OF CHIEF COMMERCIAL MANAGERS (REFUND) OF

ZONAL RAILWAYS

Chief CommercialManager Central

Railway NewAdministrative

Building SecondFloor Mumbai

CST - 400 001

Chief Commercial Manager EasternRailway 3

Koilaghat Street Kolkata -700 001

Chief Commercial Manager

Northern Railway ,SecondFloor New Delhi Station

Building New Delhi - 110

001

Chief Commercial

Manager NorthEastern

Railway Gorakhpur-273 001.

Chief Commercial Manager NorthEast Frontier Rly. Maligaon,

Guwahati

Chief Commercial

Manager South EasternRailway 14- Strand Road

Kolkata-700001

Chief CommercialManager South

Central Railway RailNilayam

Secunderabad -500 071

Chief Commercial Manager Southern

Railway Chennai - 600 003

Chief Commercial Manager

Western Railway Second

Floor, Station Building,Church Gate, Mumbai - 400020

Chief Commercial

Manager North

Chief Commercial Manager East

Central Railway

Chief Commercial

Manager East Coast


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Reservation Rules

IMPORTANT - FOR SENIOR CITIZENS :

From 1st September 2001 onwards, concession to senior citizens through PRS (Passenger Reservation

System) shall be granted only on demand and not by default as at present. The demand for concession

shall be made on Reservation Requisition form in the case of reserved tickets. In the case of tickets

issued to senior citizens on concession, during journey the concerned passengers are instructed to carry

some documentary proof showing their age or date of birth, issued by any Government

Institution/Agency/Local Body. like Identity card, Driving License, Passport, Educational certificate,

certificate from Local Bodies like Panchayat/Corporation/Municipality, or any other authentic and

recognised document. This documentary proof of age should be produced if demanded by some

Railway official during the journey.

GENERAL CONDITIONS :

The Railway Administration reserves seats, berths, compartments, or carriage in accordance with the

rules and conditions published in the Coaching Tariff. A passenger seeking reservation of berth or seats

should purchase tickets from the Railway Reservation Offices/Authorised Travel Agency only.

Advance reservations are made generally up to 90 days in advance for all classes and all trains. The

period of advance reservation (ARP) is exclusive of the day of departure of the train.

At intermediate stations where the train arrives on the following day, such reservations can be donemore than 90 days in advance of date of journey from the intermediate station. ARP is in relation to the

date of journey from train originating station. In case of some Inter-city day trains, the ARP is less.

An individual can book only up to six passengers on one requisition form provided all passengers are for

the same destination and for the same train.

Western RailwayJaipur

Hajipur RailwayBhubaneswar

Chief Commercial

Manager SouthWestern Railway

Hubli

Chief Commercial Manager WestCentral Railway Jabalpur

Chief Commercial

Manager North CentralRailway Allahabad

Chief Commercial

Manager South EastCentral

Railway Bilaspur


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Only one requisition form is accepted from a person at one time. However, if onward/return journey are

involved, 2 or 3 forms can be accepted for the same passengers.

Accommodation will not be reserved without purchase of necessary journey ticket. No reservation of

accommodation will be made on provisional basis.

When berths are reserved for passengers, the intention is to provide sleeping accommodation between

9 PM to 6 AM. During 6 AM to 9 PM, the passengers concerned, if required make room for other

passengers in compartment up to its carrying capacity.

Passengers are requested to quote PNR number which is printed on each tickets on the top left hand

side for any enquiry or complaint relating to reservations.

Reservation ticket issued by the computerised system against pre-bought ticket must be accompanied

by the journey tickets on train. Similarly journey cum reservation tickets bearing zero amount are not

valid for journey unless accompanied by the valid authority to travel authorising issue of such tickets.

Allotment of accommodation is done by the computer as per pre-defined logic. Efforts are made to

provide compact accommodation to persons booked under the same PNR on first come first served

basis.

The Railway Administration will endeavour to provide reserved accommodation but does not guarantee

the same and will admit no claim for compensation for inconvenience, loss or extra expense due to such

accommodation including carriages, not being provided or reserved carriage not been attached to a

particular train. The supply of any particular type of carriage or the provision of a particular berth and

seat is also not guaranteed.

Departure time printed on the ticket is indicative for the guidance of the passengers. Passengers must

ascertain correct timings from the Railway station on the day of journey. Such tickets are printed up to 90

days in advance. Any changes in timing after the issue of ticket can not be advised.

While every endeavour is made to advise changes in Time Table by due publicity, Railway

Administration shall not be liable for any claim/compensation if a passenger misses a train on this

account.

TRANSFER/RESALE OF TICKETS PROHIBITED :Under Section 142 of the Railways ACT, journey tickets including any half of a return ticket and season

ticket are not transferable.

If any person not being a Railway Servant or an agent authorised in this behalf :

a.sells or attempts to sell any ticket or any half of a return ticket, or b.parts or attempts to part with the


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possession of a ticket against which reservation of a seat or a berth has been made or any half of a

return ticket or season ticket. He shall be punishable under the Railways Act.

In addition, if the purchaser or holder of transferred ticket travels or attempts to travel therewith, he shall

forfeit the ticket which he so purchased or obtained and shall be deemed to be traveling without a proper

ticket.

PAYMENT THROUGH CREDIT CARDS :

Payment through credit cards for issue of reserved tickets is accepted on some nominated counters of

computerised locations in India. In Northern Railway these counters are at IRCA, Reservation Office,

New Delhi, Delhi Jn., Sarojini Nagar, Kirti Nagar and Karkadooma and the computerised reservation

office, Lucknow .

All Master Cards and Visa Cards are accepted.

RESERVATION FEE AND SUPPLEMENTARY CHARGES ON SUPERFAST TRAINS :

The reservation fee and supplementary charge on superfast train are as under :

CLASSRESERVATION

FEESUPPLEMENTARY CHARGES FOR

SUPERFAST TRAINS

AC Ist Rs. 35 Rs. 50

AC 2 Tier Rs. 25 Rs. 30

Ist(Mail/Express)

Rs. 25 Rs. 30

Ist (Ordinary) Rs. 25 ---

AC - 3 Tier Rs. 25 Rs. 30

AC Chair Car Rs. 25 Rs. 30

Sleeper(Mail/Express)

Rs. 20 Rs. 20

SecondSitting(Mail/Express)

Rs. 15 Rs. 8

Sleeper(Ordinary)

Rs. 20 ---

SecondSitting(Ordinary)

Rs. 15 ---


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REVISION OF RESERVATION FEE :

The cluster stations definition is now suspended.

The system of issuing BPTs(Blank Paper Tickets) is now disabled.

1. For travel by all trains except Rajdhani,Shatabdi and Jan Shatabdi Express trains,the revised

reservation fee,leviable on tickets booked for journeys originating from other then the ticket booking

station is shown below.

CLASSExisting

ReservationFee

Enhanced Reservation Fee for journeysoriginating from a station other than the one

from where ticket has been issued

AC Ist Rs. 35 Rs. 50

AC 2Tier

Rs. 25 Rs. 40

AC - 3Tier

Rs. 25 Rs. 40

First Rs. 25 Rs. 40

ACChairCar

Rs. 25 Rs. 40

Sleeper Rs. 20 Rs. 30

Second

SittingRs. 15 Rs. 25

2. For travel by Rajdhani,Shatabdi and Jan Shatabdi Express trains,also ,the increase in reservation Fee

will be applicable on ticket issued for journeys originating from other than the ticket booking stations.

The additional reservation fee for such tickets,to be addedd additional in the basic fares shown in

Passenger Fare Table,is shown below :

CLASSAdditional reservation fee to be charged in total

chargeable fares

Rajdhani Express trains

AC Ist Rs. 20

AC 2 Tier Rs. 20

AC - 3 Tier Rs. 20

AC ChairCar

Rs. 20


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Shatabdi Express trains

Executive Rs. 20

AC ChairCar

Rs. 20

Jan Shatabdi Express trains

Second Rs. 15

AC ChairCar

Rs. 20

1. Military Officers traveling on free warrants, officers and staff of the Railway and P & T

department traveling on Railway passes and MPs traveling on Identity Card are exempted from

payment of reservation fee.

2. The supplementary charge is not recoverable from MPs traveling on Identity Card, tourist

holding Indrail passes, Railway Staff traveling on duty passes, privilege passes and PTOs.

3. A passenger found traveling in a Super Fast Train without paying supplementary charge is liable

to pay a penalty of Rs. 50/- in addition to the supplementary charge. However, passenger

holding through ticket duly fulfilling distance restriction and boarding a superfast train at an

intermediate station as per the ticket, is required to pay only the supplementary charge.

INDICATION OF BERTH/SEAT NUMBERS :

Passengers with confirmed reservation will be allotted berths at the time of booking and the coach and

berth numbers are indicated on the ticket i tself, except in case of first class ACC and first class coaches.

The compartment/cabin/coupe numbers for first ACC and first class are allotted at the time of chart

preparation.

RESERVATION AGAINST CANCELLATION (R.A.C.) :

The passengers whose names figure under R.A.C., are provided reserved sitting accommodation initially

and are likely to get berths becoming vacant due to last minutes cancellation of reservation of

passengers not turning up in time before the departure of the train,.

WHEN RESERVATION WORK CEASES :

The requests for reservation at the reservation counters are accepted up to 4 hours before the

scheduled departure of the train, after which, the reservation will be done at the current counters at the

stations up to one hour before the scheduled departure of the train and thereafter by the Ticket

Collector/Conductor on the platform, if vacant berths/seats are available.

RESERVATION FROM INTERMEDIATE STATIONS :

(a) Requisition for reservation of berths in all classes from intermediate stations not having computerised

reservation facility are entertained on purchase of journey tickets only. Such requisition should be given

to the Station Master of the Intermediate station 72 hours before the scheduled departure of the train


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from the station. Such application shall be sent to the nearest computerised reservation office at the

earliest.

CANCELLATION OF RESERVATION DUE TO LATE ARRIVAL OF PASSENGER :

If a passenger, for whom a berth or seat has been reserved, does not turn up up to 10 minutes before

the scheduled departure of the train, the Railway Administration may cancel the accommodation

reserved for him and allot it to the passenger on the RAC list/Waiting list accordingly on priority.

CHANGE OF BOARDING POINT :

If a passenger desires to occupy reserved accommodation from any station enroute, he would be

permitted to entrain at any intermediate station he chooses irrespective of the distance from the starting

station subject to the following conditions :

1. A specific request must be made in writing at the station from where the ticket is purchased and

reservation made atleast 24 hours before the scheduled departure of the train from the starting

station.

2. The Railway Administration reserves the right to use such accommodation from the originating

station up to the station at which the passenger is due to entrain.

3. No refund will be permissible for the portion of journey not performed by the passenger.

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