Rail Industry Course Guide - Metro Trains Melbourne · PDF file2 METRO TRAINING ACADEMY...

Enhancing your people capability through tailored learning and development solutions

Rail IndustryCourse Guide2015 – 2016Version 8.1

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METRO TRAINING ACADEMY

Building and maintaining top class skills and capability is a top priority for the global railway industry.

And this is the very reason for the establishment of the Metro Academy.

PRESTIGE

With access to unrivalled knowledge of Melbourne’s metropolitan railway and backed by Hong Kong’s MTR which is arguably the best engineered railway in the world, the Metro Academy offers Australia’s railway workers and contractors access to superior training opportunities.

VARIED CURRICULUM

Training courses have been designed for contractors and rail workers to achieve the skill levels needed to unlock the commercial opportunities currently being presented on railways in Australia and abroad.

RELEVANCE

Each training program is created to include a combination of theoretical, interactive and hands-on learning which ensures comprehensive skills and knowledge.

RAIL EXPERTISE

All Metro Academy trainers have technical and facilitation expertise to ensure you get the most from your training experience.

LOCATION

With training facilities conveniently located at Flinders Street Station and South Kensington, participants have ready access to the Metro’s railway network and essential plant and equipment, which allows for real-time practical experience.

To accommodate the rigours of project schedules and varied shift patterns, training can be delivered at times and locations to suit you in either a classroom or e-learning environment.

As a Registered Training Organisation delivering both nationally recognised units of competency and purpose built non-accredited training programs, the Metro Academy is well positioned to provide the industry with fit for purpose training solutions.

Your Metro Academy experience can start today. Call us and discover a new level of excellence in training.

Nicole Sullivan Learning & Development Manager

Metro Trains Melbourne Pty Ltd Registered Training Organisation Provider Number 40535

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Metro Academy can fulfill all your organisational development needs, through the provision of an extensive suite of learning and development services:

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Enhancing your people capability through tailored learning and development solutions

The information provided in this document (including unit codes & titles for Nationally Recognised units of competence) are current at time of printing. Up to date information can be found on the Metro Academy website at www.metrotrains.com.au/academy

Terms and Conditions may be found at the back of this brochure.

RAIL INDUSTRY WORKER CARD

The Rail Industry Worker program is owned and endorsed by the Australasian Railway Association (ARA) on behalf of its members to provide a single national competency management system for those working in rail.

All contractor roles identified in Metro’s competency matrices, located on the Metro Academy website (www.metrotrains.com.au/academy) who intend carrying out rail safety work for Metro, or on behalf of Metro’s contractors, need to possess a RIW Card.

A valid Rail Industry Worker Card is now a required prerequisite for all Metro Academy Rail Infrastructure courses.

If you have any questions relating to this information, please email [email protected]

UNIQUE STUDENT IDENTIFIER (USI)

If you are undertaking any course resulting in the awarding of nationally recognised unit(s) of competency, you MUST provide your USI number at enrolment.

Any courses in this guide that award units of competency will have the following logo:

More information regarding the USI can be found at www.usi.gov.au including instructions on how to create your own USI online.

Information regarding privacy and collection of personal information is provided at the time of booking and enrolment. More information relating to training with Metro Academy is available in the Learner Information Handbook accessible online at www.metrotrains.com.au/academy

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CONTENTS

RAIL SAFETY 7

Train Track Safety Awareness (TTSA) 8

Metro Contractor SAFETY Recertification Course (MCSR) 9

Lookout 10

Metro Contractor SAFETY Recertification Course (MCSR) & Lookout Renewal 11

Handsignaller 12

Metro Contractor SAFETY Recertification Course (MCSR) & Handsignaller Renewal 13

Track Force Protection Coordinator (TFPC) 14

Track Force Protection Coordinator (TFPC) Renewal 15

Track Force Protection Coordinator (TFPC) 16

Track Force Protection Coordinator (TFPC) Renewal 17

Track Vehicle Operator 1 18

RAIL INFRASTRUCTURE FUNDAMENTALS 19

Manual Handling 20

Maintain and Use Hand Tools 21

Follow Occupational health and safety Procedures 22

Basic Workplace Communication 23

Apply Fatigue Management Strategies 24

Apply Environmental Procedures to Rail Infrastructure 25

Apply Awareness of Safeworking Rules and Regulations 26

5

WORKPLACE SAFETY 27

Safety Leadership 28

Safe Work Method Statement (SWMS) 29

Coping with Trauma 30

Support After Trauma 31

MANAGEMENT / BUSINESS 32

Coaching & Mentoring 33

Developing a Business Case 34

Leadership and Workplace Relationships 35

Project Management Fundamentals 36

Presentation Skills 37

Facilitating Change 38

Finance for Non-Finance Managers 39

Self Management 40

The Power of Teams 41

Instinctive Leadership 42

Managing Meetings 43

6RAIL SAFETY

E-LEARNING 44

Bullying and Harassment for Employees – Online 45

Bullying and Harassment for Managers and Supervisors – Online 46

Equal Employment Opportunity for Employees – Online 47

Equal Employment Opportunity for Managers and Supervisors – Online 48

TERMS AND CONDITIONS 49

Terms and Conditions 50

7RAIL SAFETY

RAIL SAFETY

8RAIL SAFETY

TRAIN TRACK SAFETY AWARENESS (TTSA)

DURATION

1 day

Courses are scheduled daily and are delivered

at South Kensington.

Metro Academy can also provide TTSA training on site

for large groups.

PREREQUISITES

Category 3 Medical

Participants must have current employment with an organisation

that is authorised to interface with the Metro Trains rail network.

COST

$220 per person

Minimum 8 persons for a group booking (a discount may be

available for high volume bookings).

INFORMATION / BOOKINGS

P: 9610 3701

E: [email protected]

This course is the minimum requirement for employees who work within the rail corridor. Tickets have a life of 2 years, or the individual’s medical, whichever is the lesser.

The session includes a practical component, which allows participants to visit the rail network.

The Metro Safety & Environmental Induction is also included.

This course is aligned to the following nationally accredited unit of competency:

■ TLIF2080C Safely access the rail corridor

Learners who successfully complete all requirements of this course will be awarded a Statement of Attainment for the unit listed above.

9RAIL SAFETY

METRO CONTRACTOR SAFETY RECERTIFICATION COURSE (MCSR)

This course is for people who wish to renew their Train Track Safety Awareness (TTSA) ticket for a further 2 year period.

AUDIENCE

Workers requiring TTSA renewal

DURATION

4 hours

PREREQUISITES

Prior completion of TLIF2080(B or C) Safely access the rail corridor

and a CAT3 Medical.

COST

$100 per person (GST inclusive)


P: 9610 3701


10RAIL SAFETY

LOOKOUT

This course will provide information on how to fulfil the role of a Lookout.


■ TLIF2081B Perform lookout duties

Learners who successfully complete all requirements of this course will be awarded a Statement of Attainment for the unit listed above.

AUDIENCE

This course must be undertaken by anyone performing the duties

of a Lookout

DURATION

1 day

PREREQUISITES

TTSA & Category 2 Medical



COST

$275 per person


P: 9610 3701


11RAIL SAFETY

METRO CONTRACTOR SAFETY RECERTIFICATION COURSE (MCSR) & LOOKOUT RENEWAL

AUDIENCE

Workers requiring Lookout renewal (includes MCSR in course)

DURATION

5–6 hours

PREREQUISITES

Prior completion of TLIF2080(B or C) Safely access the rail corridor,

TLIF2081B Perform lookout duties and a CAT2 Medical.

COST



P: 9610 3701


This course is for people who wish to renew their Train Track Safety Awareness and Lookout tickets.

12RAIL SAFETY

HANDSIGNALLER

AUDIENCE

This course must be undertaken by anyone performing the duties

of a Handsignaller and Lookout

DURATION

2 days

PREREQUISITES

TTSA & Category 1 Medical

Participants must have current employment with an organisation that

is authorised to interface with the Metro Trains rail network.

COST

$495 per person


P: 9610 3701


This course will provide information on how to fulfil the role of a Handsignaller and Lookout. This course will also provide the necessary prerequisite knowledge for individuals wishing to progress further and become a Track Force Protection Coordinator.

This course is aligned to the following nationally accredited units of competency:

■ TLIF2081B Perform lookout duties

■ TLIF2082B Perform handsignaller duties

Learners who successfully complete all requirements of this course will be awarded a Statement of Attainment for the units listed above.

13RAIL SAFETY

METRO CONTRACTOR SAFETY RECERTIFICATION COURSE (MCSR) & HANDSIGNALLER RENEWAL

This course is for people who wish to renew their Train Track Safety Awareness and Handsignaller tickets.

AUDIENCE

Workers requiring Handsignaller renewal (includes MCSR in course)

DURATION

1 day

PREREQUISITES


TLIF2081B Perform lookout duties, TLIF2082B Perform handsignaller

duties and a CAT1 Medical.

COST



P: 9610 3701


14RAIL SAFETY

TRACK FORCE PROTECTION COORDINATOR (TFPC)LEVEL 3.1

AUDIENCE

This course must be undertaken by a TFPC taking out Lookout

Protection.

DURATION

2 days

PREREQUISITES

Train Track Safety Awareness, Lookout & Category 1 Medical



COST

$500 per person


P: 9610 3701


This course will provide information on how to implement lookout protection; including how to conduct a rail safety worksite hazard assessment, plan, document and apply lookout protection and receive an 'Obstructive' or 'Non Obstructive' Permit to Foul the Line.


■ TLIF3083B Conduct track protection assessment

■ TLIW2001A Operate under track protection rules


15RAIL SAFETY

PREREQUISITES



duties, TLIW2001A Operate under track protection rules, TLIF3083B

Conduct track protection assessment, TLIW2037B Clip and secure

points and a CAT1 Medical.

Successfully completed and endorsed Rail Safety Worksite Hazard

Assessments in accordance with MetroSafe Safety Bulletin.

COST



P: 9610 3701


TRACK FORCE PROTECTION COORDINATOR (TFPC) RENEWALLEVEL 3.1

This course is for people who wish to renew their TFPC 3.1 ticket.

AUDIENCE

Workers requiring TFPC 3.1 renewal (includes

Metro Contractor Safety Recertification in

course)

DURATION

1 day

16RAIL SAFETY

TRACK FORCE PROTECTION COORDINATOR (TFPC)LEVEL 3.2 AND LEVEL 3.3

■ TLIL3084A Implement a local possession authority

■ TLIL4069A Plan and coordinate protection for multiple worksites within limits of a work on track authority


AUDIENCE

This course must be undertaken by TFPC taking out Track Force

Protection and Absolute Occupations. Although the theory is

common to both roles,

the in-field assessment component is different.

DURATION

6 days

PREREQUISITES

Train Track Safety Awareness, Handsignaller & Category 1 Medical



COST

$1,450 per person


P: 9610 3701


This course must be undertaken by a Track Force Protection Coordinator taking out Track Force Protection and Absolute Occupations. Although the theory is common to both roles, the in-field assessment component is different.

TFPC 3.2 will provide information on implementing all available options for worksite protection. In addition, candidates will be required to demonstrate their knowledge in being the recipient of an 'Obstructive / Non-Obstructive' Permit to Foul the Line, as the case may require.

TFPC 3.3 will provide information on implementing all available options for worksite protection. Candidates will be required to demonstrate their knowledge in being the recipient of an 'Obstructive /Non-Obstructive' Permit to Foul the Line, as the case may require. In addition, candidates will also be required to demonstrate a thorough understanding of the management and maintenance of the 'Master Permit to Foul the Line'.


■ TLIW2001A Operate under track protection rules

■ TLIW2037B Clip and secure points

■ TLIC2081A Pilot rail traffic within work on track authority limits

■ TLIL3065B Implement a track occupancy authority

■ TLIF3083B Conduct track protection assessment

■ TLIL3083A Implement a track work authority and manage rail traffic through worksites

17RAIL SAFETY

TRACK FORCE PROTECTION COORDINATOR (TFPC) RENEWALLEVEL 3.2 AND LEVEL 3.3

This course is for people who wish to renew their TFPC 3.1 & 3.2 tickets.

AUDIENCE

Workers requiring TFPC 3.2 & 3.3 renewal (includes Metro Contractor

Safety Recertification in course)

DURATION

2 days

PREREQUISITES



duties, TLIW2001A Operate under track protection rules, TLIF3083B

Conduct track protection assessment, TLIC2081A Pilot rail traffic

within work on track authority limits, TLIL3065B Implement a track

occupancy authority, TLIL3084A Implement a local possession

authority, TLIL3083A Implement a track work authority and manage

rail traffic through worksites, TLIW2037B Clip and secure points,

TLIL4069A Plan and coordinate protection for multiple worksites

within the limits of a work on track authority (TFPC 3.3 Only) and

a CAT1 Medical.

Successfully completed and endorsed Rail Safety Worksite Hazard

Assessments in accordance with MetroSafe Safety Bulletin.

COST



P: 9610 3701


18RAIL SAFETY

TRACK VEHICLE OPERATOR 1

This course will instruct the Track Vehicle Operator in how to safely operate a Track Vehicle or Track Machine fitted rail guidance wheels within a worksite under protection. The course will also provide the operator with the knowledge in how to care for and maintain the Track Vehicle, implement the procedures required to remove a disabled vehicle from the running line, conduct a Hazard Analysis to determine the safe operation of the Track Vehicle, identify basic fixed signals and provide vehicle security. Additional specific vehicle operator’s courses may be required for specific vehicles.


■ TLIC2054 Access rail track to run track vehicle within defined worksite

■ TLIC3045 Operate road/rail vehicle

AUDIENCE

This course must be undertaken by any individual required to

operate a Road / Rail Vehicle or Track Machine within a ‘restricted’

environment, i.e. within a worksite protected by a method of

safeworking.

DURATION

1 day

PREREQUISITES ■ TLIF2080 Safely access the rail corridor,

or its successor

■ NHS Category 1 health assessment

■ Current drivers licence

COST

$550 per person


P: 9610 3701


19RAIL INFRASTRUCTURE FUNDAMENTALS

Metro Academy can tailor the content and delivery of the Rail Infrastructure Fundamentals package to suit your staff’s needs. Each unit can be delivered separately as detailed in the following pages or units can be combined to form separate packages depending on your requirements and offer a cost effective solution.

RAIL INFRASTRUCTURE FUNDAMENTALS


MANUAL HANDLING

This course is part of the Rail Infrastructure Fundamentals package and provides participants with principles of safe manual handling techniques. The session incorporates the fundamentals of manual handling through facilitated discussion, scenario based examples and practical demonstration interactivity.


■ TLID1001A Shift materials safely using manual handling methods

Learners who successfully complete all requirements of this course will be awarded a Statement of Attainment for the unit listed above, by arrangement with an external Registered Training Organisation.

AUDIENCE

Staff whose roles expose them to manual handling tasks

DURATION

½ day

PREREQUISITES

Nil

COST

$150 per person


P: 9610 3701



MAINTAIN AND USE HAND TOOLS

This course is part of the Rail Infrastructure Fundamentals package and provides participants with knowledge and skills to use and maintain hand tools in a rail environment.


■ TLIB1028A Maintain and use hand tools


AUDIENCE

Staff whose roles expose them to using hand tools

DURATION

½ day

PREREQUISITES

Nil

COST

$150 per person


P: 9610 3701



FOLLOW OCCUPATIONAL HEALTH AND SAFETY PROCEDURES

AUDIENCE

All staff

DURATION

½ day

PREREQUISITES

Nil

COST

$150 per person


P: 9610 3701


This course is part of the Rail Infrastructure Fundamentals package and provides participants with knowledge to be able to follow Occupational Health and Safety procedures in the workplace.


■ TLIF1001A Follow Occupational Health and Safety procedures



BASIC WORKPLACE COMMUNICATION

This course is part of the Rail Infrastructure Fundamentals package and provides participants with knowledge and skills to participate in basic communication in the workplace.


■ TLIE1003A Participate in basic workplace communications


AUDIENCE

All staff

DURATION

½ day

PREREQUISITES

Nil

COST

$150 per person


P: 9610 3701



APPLY FATIGUE MANAGEMENT STRATEGIES

AUDIENCE

All staff

DURATION

½ day

PREREQUISITES

Nil

COST

$150 per person


P: 9610 3701


This course is part of the Rail Infrastructure Fundamentals package and provides participants with knowledge and skills to recognise fatigue and apply some basic fatigue management strategies.


■ TLIF2010A Apply fatigue management strategies



APPLY ENVIRONMENTAL PROCEDURES TO RAIL INFRASTRUCTURE

This course is part of the Rail Infrastructure Fundamentals package and provides participants with the knowledge and skills to apply environmental procedures to rail infrastructure.


■ TLIU2008A Apply environmental procedures to rail infrastructure


AUDIENCE

All staff

DURATION

½ day

PREREQUISITES

Nil

COST

$150 per person


P: 9610 3701



APPLY AWARENESS OF SAFEWORKING RULES AND REGULATIONS

AUDIENCE

All staff

DURATION

½ day

PREREQUISITES

Nil

COST

$150 per person


P: 9610 3701


This course is part of the Rail Infrastructure Fundamentals package and provides participants with the knowledge and skills to apply awareness of safe working rules and regulations in the workplace.


■ TLIF2062A Apply awareness of safe working rules and regulations


27WORKPLACE SAFETY

WORKPLACE SAFETY

28WORKPLACE SAFETY

SAFETY LEADERSHIP

AUDIENCE

Supervisory / Management positions

DURATION

2 days

PREREQUISITES

Nil

COST



P: 9610 3701


The pupose of Safety Leadership training is to skill managers and supervisors to build the desired safety culture within the organisation

Key topics covered include:

■ Legal Obligations for Workplace Safety (Including effectively managing junior staff / apprentices);

■ Introduction to Safety Culture;

■ Effective Safety Communication;

■ Motivating Safe Practices;

■ Personality Types & Leadership Tips;

■ Practical Leadership Skills for:

■ Safety Inspections

■ Safety Investigations

■ Risk Assessment & SWMS / JSA Process;

■ At-Risk Workers (Including young workers, apprentices, labour hire, contractors & staff returning from absence or transferring roles); and

■ Personal Action Plans.

29WORKPLACE SAFETY

SAFE WORK METHOD STATEMENT (SWMS)

This training provides participants with the knowledge and skills to develop and / or approve Safe Work Method Statements.


■ Legal and company compliance;

■ Hazard identification and risk assessment and control processes; and

■ Writing, reviewing, approving and monitoring SWMS and guiding teams effectively.

AUDIENCE

Managers / Engineers / Supervisors

DURATION

6 hours

PREREQUISITES

Nil

COST



P: 9610 3701


30WORKPLACE SAFETY

COPING WITH TRAUMA

AUDIENCE

As required by job role

DURATION

½ day

PREREQUISITES

Nil

COST



P: 9610 3701


This workshop is designed to help staff feel more prepared should they be exposed to a Potentially Traumatic Event (PTE). It will:

■ help them get a sense of what they might be confronted with;

■ provide them with tools to cope with any distress that they may experience both during and following an incident; and

■ help them make a plan for using these tools so they are prepared if something does happen.

To do this, the workshop will cover:

■ the types of incidents that they may encounter in their work that may be traumatic;

■ common reactions to these potentially traumatic events;

■ simple coping strategies to help them deal with stressful experiences; and

■ where they can get support from within Metro.

Most importantly, there will be an opportunity to practise coping skills and time to develop a personal ‘Coping Plan’.

31WORKPLACE SAFETY

SUPPORT AFTER TRAUMA

This workshop is designed to help you provide support to your colleagues in the days and weeks following a potentially traumatic event. It will:

■ explain why Trauma Support is recommended to assist people following a PTE;

■ help you understand the principles of Trauma Support, and know when and how to apply them;

■ provide you with Trauma Support tools that you can use with colleagues affected by trauma; and

■ explain the principles of Psychological First Aid.

Most importantly, you will have an opportunity to practise these Trauma Support skills and will have time to develop a personal ‘Coping Plan’.

AUDIENCE

As required by job role

DURATION

½ day

PREREQUISITES

Preferably will have completed Coping With Trauma

COST



P: 9610 3701


32MANAGEMENT / BUSINESS

MANAGEMENT / BUSINESS


COACHING & MENTORING

This course provides the skills and knowledge to effectively facilitate a coaching and / or mentoring relationship. The course will:

■ provide an understanding of the individual and business benefits of coaching and mentoring

■ develop skill in establishing a coaching / mentoring plan

■ enhance skills in relationship development in a coaching /mentoring context

■ teach skills in the facilitation of coaching / mentoring to support improved performance

■ educate participants in techniques to review and measure the effectiveness of the coaching /mentoring.

AUDIENCE

Staff who are involved in people development through coaching

and / or mentoring

DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 3701



DEVELOPING A BUSINESS CASE

AUDIENCE

All staff whose roles entail them writing business cases

DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 3701


This course is designed to develop confidence and technique in writing persuasive business cases which drive approval and compel the reader to advocate the submission.


LEADERSHIP AND WORKPLACE RELATIONSHIPS

AUDIENCE


DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 3701


This one day course is designed to provide the fundamentals of leadership. Topics covered in Leadership and Workplace Relationships include:

■ Providing constructive feedback;

■ Identifying bullying and harassment;

■ Managing conflict;

■ Attributes of leaders; and

■ Professional behaviours.


PROJECT MANAGEMENT FUNDAMENTALS

Understanding the fundamentals of managing a project is a requisite skill for all managers, coordinators and supervisors in todays business world. This course will introduce participants to the methodology used in project management to better understand key concepts to ensure delivery against project timelines. Topics covered in Project Management Fundamentals include:

■ The key principles of project management;

■ Defining the project;

■ Developing a project plan;

■ Administration & monitoring; and

■ Finalising project and review.

AUDIENCE


DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 3701



PRESENTATION SKILLS

AUDIENCE

All staff

DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 3701


This training applies to individuals who may be expected to make presentations for a range of purposes. Topics covered in Presentation Skills include how to prepare, deliver and review a presentation to a targeted audience.


FACILITATING CHANGE

AUDIENCE

Staff engaged in roles that require them to manage

the change process

DURATION

1 day

PREREQUISITES

Nil

COST

$360 per person (GST Inclusive)


P: 9610 3701


This training will provide skills and knowledge in the principles and application of Change Management Methodology. At the completion of the course, participants will have the ability to demonstrate the following training outcomes:

■ understand the concept of change and change management (What is change? What is change management? Why is it important? What role do we all play in leading change effectively?);

■ ability to identify and understand the ‘change curve’;

■ interpret and apply the Change Acceleration Process (CAP) tools within their contextualised working environment;

■ identify, understand and recognise leaders and those affected by change that are in the ‘change curve’ stages;

■ ability to recognise the speed and intensity of individuals within the change curve, and, capability to develop strategies to assist in the acceleration of this progress;

■ application of potential solution(s), utilising the Change Agent Toolkit, including optimal use of selected tools;

■ capability to build and foster change resilience;

■ a heightened sense of influencing and communication skills – the ability to facilitate change discussions – techniques to deliver effective change, without compromising the Metro Values – and building flex in their style when dealing with executives all the way through to the field.


FINANCE FOR NON-FINANCE MANAGERS

This training provides participants with a general understanding of business finance processes and documentation.


■ Interpreting accounting and finance terminology;

■ Interpreting financial reports;

■ Understand budgeting principles and design a simple budget;

■ Basic analysis of revenue and costs; and

■ Cash flow management.

AUDIENCE

Managers and Supervisors (in a non-finance role) who require

an introduction to business finance

DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 3701



SELF MANAGEMENT

AUDIENCE

All staff

DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 3701


This training provides participants with the knowledge and skills to effectively self manage themselves in the workplace.


■ Establishing work priorities;

■ Time management;

■ Stress management; and

■ Setting SMART goals.


THE POWER OF TEAMS

This training provides participants with fundamentals of working with and managing teams within the workplace.


■ Legal responsibilities for managing people;

■ Understanding team dynamics and cohesion;

■ Communication strategies; and

■ Coaching and guiding teams effectively.

AUDIENCE


DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 3701



INSTINCTIVE LEADERSHIP

DURATION

3 days over consecutive weeks

PREREQUISITES

Nil

COST

$2805 per person (GST Inclusive)


9610 3701

ADDITIONAL OPTION

Metro Academy can facilitate the delivery of a confidential pre and

post course analysis of the participants’ leadership style using the

Life Styles Inventory™ (LSI) tool. The results provide a circumplex

view of the leaders style (describing the extent in which Constructive,

Passive / Defensive and Aggressive / Defensive behaviours are used).

It provides for self-description (LSI 1) and feedback from others

(LSI 2) and is benchmarked against about 10,000 other leaders from

Australian businesses. (POA)

Understanding behaviour of people at work commences with an understanding of the hardwired instincts that come as part of the package of being human. Once we understand the 9 instincts of humans we can then make intelligent choices about our actions as leaders and in the design of our leadership practices. Without the insight into instincts we repeat predictable mistakes that are avoidable if we understand hardwired behaviour.

A unique element of the program is the association with the Jane Goodall Institute, with participants learning about leadership within the chimpanzee community and applying those learnings to the hierarchy at the workplace.

The topics covered:

■ Common organisational issues that are explained and solutions given include:

■ Silos, matrix and organisation structures

■ The role of leaders of human groups

■ Overcoming the derailers of change

■ Overcoming the common failures of performance systems

■ Using the grapevine productively

■ Using hierarchy effectively

■ Providing negative feedback

■ Enhancing persuasion skills.


MANAGING MEETINGS

AUDIENCE

All staff whose role requires them to lead and/or chair meetings

DURATION

1 day

PREREQUISITES

Nil

COST



P: 9610 3701


This course will develop your skills in leading effective and engaging meetings.

The course covers:

■ Setting meaningful and informative agenda's

■ Preparation for productive meetings

■ Meeting facilitation techniques

■ Tactics to encourage contribution

■ Time management in meetings.

Through learning the factors that influence a meeting's outcomes, you will gain the skills to structure meetings strategically, manage time wisely and achieve clear results.

44

E-LEARNING

45E-LEARNING

BULLYING AND HARASSMENT FOR EMPLOYEES – ONLINE

This online training provides participants knowledge in Bullying and Harassment. Key topics covered, include:

■ The effects of bullying and harassment in the workplace;

■ The types of behaviour that are considered bullying and harassment;

■ How to identify bullying and harassment;

■ Your responsibilities; and

■ What to do if you or your co-workers are being bullied or harassed.

AUDIENCE

All staff

DURATION

60 minutes

PREREQUISITES

Nil

COST



P: 9610 3701


46E-LEARNING

BULLYING AND HARASSMENT FOR MANAGERS AND SUPERVISORS – ONLINE

AUDIENCE

Managers and Supervisors

DURATION

45 minutes

PREREQUISITES

Nil

COST



P: 9610 3701


This online training provides participants knowledge in Bullying and Harassment. Key topics covered, include:

■ The effects of bullying and harassment in the workplace;

■ The types of behaviour that are considered bullying and harassment;

■ The responsibilities of managers and supervisors;

■ How to identify bullying and harassment;

■ How to prevent and manage bullying and harassment using a risk management approach; and

■ How to handle incidents or reports of bullying or harassment.

47E-LEARNING

EQUAL EMPLOYMENT OPPORTUNITY FOR EMPLOYEES – ONLINE

This online training provides participants knowledge in Equal Employment Opportunity for employees in the workplace.


■ What is Equal Employment Opportunity;

■ The EEO legislation that applies to Australia and New Zealand;

■ Grounds for and types of discrimination;

■ Allowable exemptions under discrimination law;

■ The recommended process for the internal management of claims; and

■ The process for making an external EEO claim.

AUDIENCE

All staff

DURATION

45 minutes

PREREQUISITES

Nil

COST



P: 9610 3701


48E-LEARNING

EQUAL EMPLOYMENT OPPORTUNITY FOR MANAGERS AND SUPERVISORS – ONLINE

AUDIENCE


DURATION

45 minutes

PREREQUISITES

Nil

COST



P: 9610 3701


This online training provides participants knowledge in Equal Employment Opportunity for managers / supervisors in the workplace.


■ What is Equal Employment Opportunity;

■ The EEO legislation that applies to Australia and New Zealand;

■ Grounds for and types of discrimination;

■ Allowable exemptions under discrimination law;

■ The recommended process for the internal management of claims;

■ The process for making an external EEO claim; and

■ The vicarious liability of the employer.

TERMS AND CONDITIONS

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TERMS AND CONDITIONS

PAYMENT ■ Organisations can be invoiced on presentation of purchase order or letter of authority. Invoices are to be paid in full within 30 days of

invoice or prior to issuing of results whichever has been arranged.

■ If the learner or a duly authorised Company representative completing the Course Booking Form has requested language, literacy or numeracy assistance MTM will charge the Company and the Company agrees to pay to MTM a fee for additional LLN support that will be determined, at MTM's absolute discretion, based on participant numbers for the relevant course session.

■ MTM reserves, at its absolute discretion, the right to administer a challenge test at any time during the relevant course session to the learner and the learner must sit the challenge test without assistance including, but not limited to, LLN assistance. If the learner refuses to take or fails the challenge test then:

■ the learner must remove him/herself from the course session and re-book a subsequent session nominating LLN Assistance

■ the Company agrees to forfeit and will not seek a refund of the full course fee that the Company must pay MTM upon enrolment to the course session prior to commencement.

CANCELLATIONS ■ Cancellations notified less than 5 full working days prior to the course commencement date will incur a cancellation fee equal to

25% of the full course fee.

■ Cancellations notified less than 48 hours prior to the course commencement date will incur a cancellation fee equal to 50% of the full course fee.

■ Cancellations notified on the day of course commencement will incur the full course fee cost.

■ No refunds will be issued after course has commenced.

GENERAL ■ In courses where prerequisites do not apply, a substitute may be sent if the original learner is unable to attend. MTM must be

notified of this prior to course commencement.

■ No refunds will be issued for non-attendance.

■ Fee for reassessments will be charged at $100.00 per hour.

■ Certificate re-printing charged at $20.00 per certificate.

■ Statements of Attainment will be issued for units successfully completed at time of withdrawal, cancellation or transfer, provided that fees have been paid in full for the units shown on the Statement of Attainment.

■ Metro Trains Melbourne reserves the right to cancel any course that does not have the required enrolment numbers or in the event of exceptional circumstances. A full refund or alternative courses will be offered in these circumstances.

L4-LED-FOR-025(8.1)

51RAIL SAFETY

Rail Industry Course Guide - Metro Trains Melbourne · PDF file2 METRO TRAINING ACADEMY...

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