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Transcript of Radisson Agra
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INTDUSTRIAL TRAINING REPORT
ON
RADISSON BLU AGRA
COMPILED BY
DIVYA PRAKASH
PATHAK
2NDYEAR
4th SEM
ROLL NO:-120278
IHM BHOPAL
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INDEX
ACKNOLODGEMENT
INTRODUCTION
FOOD & BEVERAGE SERVICE
HOUSE KEEPING
FOOD PRODUCTION
FRONT OFFICE
CONCLUSION
ACKNOWLEDGEMENT
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As a a!t "# 2$% &'a! "# th' Th!'' Y'a!s D'(!'' )"*!s' +$ H"t',
Ma$a(''$t. th' st*%'$ts ha/' *$%'!("$' I$%*st!+a, T!a+$+$( "# 22 ''s.
h+)h +s a t!*' '"s*!' t" th' a)t*a, #*$)t+"$+$( "# th' +$%*st!&3 Th+s +s th'
'a)t t+' t" ('t a)*a+$t'% +th th' #a)ts "# th' +$%*st!& a$% %')+%' th'
a!'a "# !"#'ss+"$a, +$t'!'st3
I *$%'!'$t & 22 ''s "# I$%*st!+a, T!a+$+$( #!" 4TH56NE. 201 t" RD
NOV3 2013 M& t!a+$+$( at Th' Ra%+ss"$ BL6 ARA as a "$%'!#*,
''!+'$)' as & 'a!$'st '##"!t a$% %'/"t+"$ a+% ')',,'$t !'s*,ts3
I '!'ss & !"#"*$% (!at+t*%' #"! ha/+$( s',')t'% ' #"! th' I$%*st!+a,
T!a+$+$( P!"(!a3 I "*,% ,+' t" )"$/'& & tha$s t" th' T!a+$+$(
D'a!t'$t #"! ha/+$( )""!%+$at'% "*! t!a+$+$( ',,3
Th+s !'"!t +s a 9!+'# "# th' %'a!t'$ts I as '"s'% t" %*!+$( & t!a+$+$(
'!+"%3 Th+s +s a )",,')t+"$ a$% )"+,at+"$ "# at'!+a, "# '%*)at+/' /a,*'
(ath'!'% #!" th' h"t',3
INTRODUCTION
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Ra%+ss"$ H"t', A(!a Ta East at' R"a% ,")at'% +$ A(!a +s a ; sta! !"'!t&
s!'a% "/'! a$ a!'a "# 43; a)!'s3 It has 140 ,**!+"*s !""s. h+)h a!'
)at'("!+s'% as S*'!+"! R"". D',*' Ba& R"". D',*' P"", V+' R"".
B*s+$'ss C,ass R"". E')*t+/' S*+t' a$% Ra%+ss"$ S*+t'3 A,, !""s +$ th'
h"t', a!' ',,-#*!$+sh'% +th "%'!$ a'$+t+'s. ,+'
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D+s)"/'! A(!a Att!a)t+"$s $'a! th+s Ta Maha, H"t',
A t!+ t" A(!a +s $"t )",'t' +th"*t /+s+t+$( th' 9!'athta+$( Ta Maha,.
"'$ts #!" th' h"t',3 A#t'! /+s+t+$( th+s
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RESTAURANT & BAR
E$"& "*! A(!a H"t',s O$-s+t' D+$+$( Ot+"$s
V+s+t th' 24-h"*! )"##'' sh". Th' Lat+t*%'. a$% ''!+'$)' A(!as $''st
h"t s"t. L+*+% L"*$(' Ba!. #'at*!+$( *$)",+)at'%. #,a/"!#*, #""% a$%
%!+$3 D+$' "$ *+). )"$t'"!a!& 'a,s at th' T'a L"*$(' "! !',a +th a
%!+$ at th' "",s+%' 9a!3 B*s+$'ss C,ass (*'sts sta&+$( "$ th' #"*!th #,""!
'$"&C,*9 L"*$(' #a)+,+t+'s3 I# &"*!' ,""+$( t" s'$% a $+(ht +$ %*!+$(
&"*! sta& +$ A(!a. th' h"t',s %',+)+"*s !"" s'!/+)' +s a/a+,a9,' 24 h"*!s a
%a&3
DAWAT-E-NAWAB
A "$'-"#-a-+$% !'sta*!a$t a$% a #+!st #"! A(!a. Daat-'-Naa9 +s th' h"t',s
s')+a, "##'!+$( t" (*'sts3 Th' s+-)"*!s' 'a, ',"!'s a,, as')ts "# I$%+a$
%+$+$( st&,'s a$% a't+t's. a$% 'a)h %+sh +s s'!/'% "$ s')+a,,& )!a#t'%
Ka$sa 9',, 'ta, %+$$'!a!'. h+)h +s $"$ #"! +ts $"9,' *a,+t+'s
t"a!%s h*a$ h'a,th3 A$"th'! #+!st #"! th+s )+t&. th' h"t', !'sta*!a$t has
s'a!at' /'('ta!+a$ a$% $"$-/'('ta!+a$ +t)h'$s #"! !'a!+$( a$% s'!/+$(
#""%3
O'$+$( H"*!s
D+$$'!:
1:0 - 22:0 h"*!s %a+,&
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Aa%aa9
At Daat-'-Naa9. 'F,, 9' ,a&+$( '/'!& ta9,' +th )*,+$a!& ast'!+')'s
#!" th' +'!+a, +t)h'$s "# th' Naa9s "# *$%+/+%'% I$%+a a$% a,s"
a)*a+$t+$( &"* +th th' $"9+,+t& "# a 9&("$' '!a - th' Naa9s3
Th' Naa9s '!' #a"*s #"! th'+! shaa$ s,'$%"*! a$% thaat ". a$%
+$#a"*s #"! th'+! !"#,+(at' ,+#'st&,'3 Th'& %+%$t $''% a$ "))as+"$ t" )a,,
#"! a M'h#+, a ('t-t"('th'!3 Th'+! (*'sts "# h"$"*! a$% th'+! '$t+!'
'$t"*!a(' '!' '$t'!ta+$'% +th *sha+!as "'t!& a$% ,+t'!at*!'. sha&a!+s
)"*,'ts. th*!+s a ('$!' "# ),ass+)a, *s+) a$% atha a$ '!'ss+/'
%a$)' #"!3 B*t hat (a+$'% !')'%'$)' "/'! a,, "th'! +$%*,('$)'s '!'
th'+! Daats !"&a, #'asts3 Th'&% s'$% a #"!t*$' "$ )'!'"$+a, s!'a%s
a$% #'ast t" th'+! h'a!ts )"$t'$t3
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(*'sts +th a s+$(*,a! %+$+$( ''!+'$)' that t!a$s"!ts th' t" th' %a&s "#
Naa9+ (,"!&3 Th+s !'sta*!a$t +s th' h"t',s s')+a, "##'!+$( t" (*'sts. a$% +s
"$' "# a +$% #"! th' !'(+"$3
RATES
INR G Ta's V'('ta!+a$ M'$*. '! '!s"$
INR 1.0 G Ta's N"$-/'('ta!+a$ M'$*. '! '!s"$
THE LATITUDE
O$' "# th' #+$'st !'sta*!a$ts +$ A(!a. Th' Lat+t*%' +s a 24-h"*! )"##'' sh"
,")at'% "$ th' ,"99& ,'/',3 Th' Lat+t*%' 'has+?'s a,, +$%s "# )""+$(
t')h$+*'s a$% tast's3
O'$+$( H"*!s
L*$)h: 12:0 - 1;:00 %a+,&
D+$$'!: 1:0 - 22:0 %a+,&
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LIQUID LOUNGE BAR
L+*+% L"*$(' Ba! +s "$' "# A(!as "st ')+t+$( $' %'/',"'$ts3 S't
+th+$ a $',& %'s+($'% sa)'. th' #+$' )*+s+$'. 't'$s+/' +$' ,+st.
s*t*"*s )")ta+,s a$% att'$t+/' s'!/+)' a' th' )h+) 9a! "$' "# th' 9'st
%+$+$( ''!+'$)'s +$ A(!a3 Th' '$* #'at*!'s "*th-at'!+$(.
)"$t'"!a!& )*+s+$'3
O'$+$( H"*!s
N""$ - +%$+(ht %a+,&
TEA LOUNGE
I%'a, #"! a *+) 9+t'. th' T'a L"*$(' s'!/'s a /a!+'t& "# '*+s+t' t'a a$%)"##'' "t+"$s. as ',, as #!'sh,& 9a'% s''t a$% sa/"*!& %',+(hts3
O'$+$( H"*!s
10:00 - 21:0 %a+,&
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POOLSIDE BAR
Th' h"t', !"/+%'s a "",s+%' 9a!. h+)h "##'!s a,)"h",+) t'a a$% )"##''. as
',, as +$'s a$% s$a)s3
O'$+$( H"*!s
10:00 - 17:00 %a+,&
S'' M"!'
IN-ROOM DINING
Th' Ra%+ss"$ "##'!s !"" s'!/+)' 24 h"*!s a %a&. s'!/+$( a /a!+'t& "# '$t!''s
a$% s$a)s. as ',, as a #+$' s',')t+"$ "# 9'/'!a('s3
O'$+$( H"*!s
24 h"*!s %a+,&
MEETINGS AND EVENTS IN ARGA
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H"st E,'(a$t B*s+$'ss M''t+$(s +$ th+s H"t',s A(!a E/'$t Sa)'
A(!a +s th' +%'a, ,a)' t" h"st &"*! ''t+$(. a$% th' Ra%+ss"$ B,* )a$ h',
&"* )!'at' "*tsta$%+$(. *$+*' '/'$ts3 Ta' a%/a$ta(' "# "!' tha$ ;.;00
s*a!' #''t "# st&,+sh sa)'. +%'a, #"! )"!"!at' 9*s+$'ss ''t+$(s. s")+a,
'/'$ts "! !+/at' %+$$'!s #"! * t" ;00 (*'sts3 Ch""s' #!" )"$t'"!a!& "!
h'!+ta('-st&,' !""s a$% 9' s*!' t" *t+,+?' th' B*s+$'ss C'$t!' a$% th'
h"t',s A(!a s')!'ta!+a, s'!/+)'s #!" th' =!"$t D's3
Th+s A(!a M''t+$( Sa)' I$),*%'s:
B*s+$'ss C'$t!' 9"a!% !""s
Da& %','(at' )"$#'!'$)' a)a('s
M''t+$( !""s #"! * t" ;00 '",'
Ba$*'t La$s - Th' P!'s+%'$t S*a!' !"/+%'s "*t%""! ,a$s that )a$
a))""%at' 00 t" 1.000 '",'
M'$*s ta+,"!'% t" &"*! a!t+)*,a! tast' a$% 9*%('t
O$-s+t' a*%+">/+s*a, a!t$'!
SERVICES
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S*'!9 H"t', S'!/+)'s +$ A(!a
R',a at "$' "# th' 9'st I$%+a h"t',s3 K'' * +th "! +$ th' B*s+$'ss
C'$t!' a$% h"st ''t+$(s "# a$& s+?' +$ "$' "# th' h"t', ''t+$( !""s3 I#
&"*!' +$ A(!a #"! /a)at+"$. "! * a s'at "$ "$' "# th' t!'a%+,,s "!
)&),'s +$ th' =+t$'ss C'$t!'. a$% th'$ s"a * th' 9'a*t+#*, I$%+a$ s*$ at th'
s++$( "",3 Pa'! &"*!s',# +th "$' "# th' !',a+$( th'!a+'s at th'
Sa 9'#"!' #'ast+$( "$ #+$' I$%+a$ )*+s+$'at th' h"t',s "$'-"#-a-+$%
!'sta*!a$t. Daat-'-Naa93
HEALTH CL6B J SPA
Th' H'a,th C,*9 J Sa +s ,")at'% "$ th' s')"$% #,""! a$% #'at*!'s a$
"*t%""! "",. sa. st'a !"" a$% (&3 A !a$(' "# th'!a+'s +s a/a+,a9,'3
Massa('s +$),*%' %'' t+ss*'. !'#,'","(& a$% a$& "th'!s3 T!'at'$ts
+$),*%' #a)+a,s. s+$ t!'at'$ts. %'t"+#&+$( !as. 9"%& '#",+at+"$.
a$+)*!'s. '%+)*!'s a$% a+$(3
BUSINESS CLASS LOUNGE
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Th' B*s+$'ss C,ass L"*$(' +s a$ '),*s+/' s,+t-,'/', ha/'$ ,")at'% "$ ,'/',
#"*!. h+)h s'!/'s a %',*' h"t 9*##'t 9!'a#ast. %a&t+' !'#!'sh'$ts a$%
)a$as +th '/'$+$( %!+$s3 Th+s '),*s+/' L"*$(' +s a/a+,a9,' h'$ &"*
sta& +$ a B*s+$'ss C,ass R""3
BUSINESS CENTRE
Th' B*s+$'ss C'$t!' +s ,")at'% "$ th' #+!st #,""! a$% )a$ a))""%at' a,,
&"*! "##+)' $''%s3 H"st ''t+$(s "# a$& s+?' +$ "$' "# th' th!'' atta)h'%
h"t', ''t+$( !""s3 I# &"* ha/' a$& s')!'ta!+a, $''%s %*!+$( &"*! t+' +$
A(!a. I$%+a. ,'as' s'' th' h"t',s =!"$t D's3
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FOOD & BEVERAGE SERVICE
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INTRODUCTION:
The previous of food & Beverage away from home forms a substantial part
of the activities of the hotel and catering industry by which it is a part, the food
and beverage function is characterized both by its diversity by its size.
The Food and Beverage department is one of the major revenue
generating department of adisson !otel "!#$%#B# because of its vast
number of outlets involved, 'uality of food present and the type of service
offered.
The adisson "!#$%#B# has ( %nternational standard restaurantsoffering a variety of cuisines, )* hrs room service.
The "reat +abab Factory is the %ndian specialty restaurant located on the
lobby level. %t is net to coffee shop and overloo-s the pool. it is currently under
renovation/
%ching is a 0hinese specialty restaurant located at lobby level and it is
opposite to business center. %t serves ecellent 0hinese cuisine.
RESTAURANT & BAR
E$"& "*! A(!a H"t',s O$-s+t' D+$+$( Ot+"$s
V+s+t th' 24-h"*! )"##'' sh". Th' Lat+t*%'. a$% ''!+'$)' A(!as $''st
h"t s"t. L+*+% L"*$(' Ba!. #'at*!+$( *$)",+)at'%. #,a/"!#*, #""% a$%
%!+$3 D+$' "$ *+). )"$t'"!a!& 'a,s at th' T'a L"*$(' "! !',a +th a
%!+$ at th' "",s+%' 9a!3 B*s+$'ss C,ass (*'sts sta&+$( "$ th' #"*!th #,""!
'$"&C,*9 L"*$(' #a)+,+t+'s3 I# &"*!' ,""+$( t" s'$% a $+(ht +$ %*!+$(
&"*! sta& +$ A(!a. th' h"t',s %',+)+"*s !"" s'!/+)' +s a/a+,a9,' 24 h"*!s a
%a&3
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DAWAT-E-NAWAB
A "$'-"#-a-+$% !'sta*!a$t a$% a #+!st #"! A(!a. Daat-'-Naa9 +s th' h"t',s
s')+a, "##'!+$( t" (*'sts3 Th' s+-)"*!s' 'a, ',"!'s a,, as')ts "# I$%+a$
%+$+$( st&,'s a$% a't+t's. a$% 'a)h %+sh +s s'!/'% "$ s')+a,,& )!a#t'%
Ka$sa 9',, 'ta, %+$$'!a!'. h+)h +s $"$ #"! +ts $"9,' *a,+t+'s
t"a!%s h*a$ h'a,th3 A$"th'! #+!st #"! th+s )+t&. th' h"t', !'sta*!a$t has
s'a!at' /'('ta!+a$ a$% $"$-/'('ta!+a$ +t)h'$s #"! !'a!+$( a$% s'!/+$(
#""%3
O'$+$( H"*!s
D+$$'!:
1:0 - 22:0 h"*!s %a+,&
Aa%aa9
At Daat-'-Naa9. 'F,, 9' ,a&+$( '/'!& ta9,' +th )*,+$a!& ast'!+')'s
#!" th' +'!+a, +t)h'$s "# th' Naa9s "# *$%+/+%'% I$%+a a$% a,s"
a)*a+$t+$( &"* +th th' $"9+,+t& "# a 9&("$' '!a - th' Naa9s3
Th' Naa9s '!' #a"*s #"! th'+! shaa$ s,'$%"*! a$% thaat ". a$%
+$#a"*s #"! th'+! !"#,+(at' ,+#'st&,'3 Th'& %+%$t $''% a$ "))as+"$ t" )a,,
#"! a M'h#+, a ('t-t"('th'!3 Th'+! (*'sts "# h"$"*! a$% th'+! '$t+!'
'$t"*!a(' '!' '$t'!ta+$'% +th *sha+!as "'t!& a$% ,+t'!at*!'. sha&a!+s
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)"*,'ts. th*!+s a ('$!' "# ),ass+)a, *s+) a$% atha a$ '!'ss+/'
%a$)' #"!3 B*t hat (a+$'% !')'%'$)' "/'! a,, "th'! +$%*,('$)'s '!'
th'+! Daats !"&a, #'asts3 Th'&% s'$% a #"!t*$' "$ )'!'"$+a, s!'a%s
a$% #'ast t" th'+! h'a!ts )"$t'$t3
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THE LATITUDE
O$' "# th' #+$'st !'sta*!a$ts +$ A(!a. Th' Lat+t*%' +s a 24-h"*! )"##'' sh"
,")at'% "$ th' ,"99& ,'/',3 Th' Lat+t*%' 'has+?'s a,, +$%s "# )""+$(
t')h$+*'s a$% tast's3
O'$+$( H"*!s
L*$)h: 12:0 - 1;:00 %a+,&
D+$$'!: 1:0 - 22:0 %a+,&
LIQUID LOUNGE BAR
L+*+% L"*$(' Ba! +s "$' "# A(!as "st ')+t+$( $' %'/',"'$ts3 S't
+th+$ a $',& %'s+($'% sa)'. th' #+$' )*+s+$'. 't'$s+/' +$' ,+st.s*t*"*s )")ta+,s a$% att'$t+/' s'!/+)' a' th' )h+) 9a! "$' "# th' 9'st
%+$+$( ''!+'$)'s +$ A(!a3 Th' '$* #'at*!'s "*th-at'!+$(.
)"$t'"!a!& )*+s+$'3
O'$+$( H"*!s
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N""$ - +%$+(ht %a+,&
TEA LOUNGE
I%'a, #"! a *+) 9+t'. th' T'a L"*$(' s'!/'s a /a!+'t& "# '*+s+t' t'a a$%
)"##'' "t+"$s. as ',, as #!'sh,& 9a'% s''t a$% sa/"*!& %',+(hts3
O'$+$( H"*!s
10:00 - 21:0 %a+,&
POOLSIDE BAR
Th' h"t', !"/+%'s a "",s+%' 9a!. h+)h "##'!s a,)"h",+) t'a a$% )"##''. as
',, as +$'s a$% s$a)s3
O'$+$( H"*!s10:00 - 17:00 %a+,&
S'' M"!'
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IN-ROOM DINING
Th' Ra%+ss"$ "##'!s !"" s'!/+)' 24 h"*!s a %a&. s'!/+$( a /a!+'t& "# '$t!''s
a$% s$a)s. as ',, as a #+$' s',')t+"$ "# 9'/'!a('s3
O'$+$( H"*!s
24 h"*!s %a+,&
MEETINGS AND EVENTS IN ARGA
H"st E,'(a$t B*s+$'ss M''t+$(s +$ th+s H"t',s A(!a E/'$t Sa)'
A(!a +s th' +%'a, ,a)' t" h"st &"*! ''t+$(. a$% th' Ra%+ss"$ B,* )a$ h',
&"* )!'at' "*tsta$%+$(. *$+*' '/'$ts3 Ta' a%/a$ta(' "# "!' tha$ ;.;00
s*a!' #''t "# st&,+sh sa)'. +%'a, #"! )"!"!at' 9*s+$'ss ''t+$(s. s")+a,
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'/'$ts "! !+/at' %+$$'!s #"! * t" ;00 (*'sts3 Ch""s' #!" )"$t'"!a!& "!
h'!+ta('-st&,' !""s a$% 9' s*!' t" *t+,+?' th' B*s+$'ss C'$t!' a$% th'
h"t',s A(!a s')!'ta!+a, s'!/+)'s #!" th' =!"$t D's3
Th+s A(!a M''t+$( Sa)' I$),*%'s:
B*s+$'ss C'$t!' 9"a!% !""s
Da& %','(at' )"$#'!'$)' a)a('s
M''t+$( !""s #"! * t" ;00 '",'
Ba$*'t La$s - Th' P!'s+%'$t S*a!' !"/+%'s "*t%""! ,a$s that )a$
a))""%at' 00 t" 1.000 '",'
M'$*s ta+,"!'% t" &"*! a!t+)*,a! tast' a$% 9*%('t
O$-s+t' a*%+">/+s*a, a!t$'!
SERVICES
S*'!9 H"t', S'!/+)'s +$ A(!a
R',a at "$' "# th' 9'st I$%+a h"t',s3 K'' * +th "! +$ th' B*s+$'ss
C'$t!' a$% h"st ''t+$(s "# a$& s+?' +$ "$' "# th' h"t', ''t+$( !""s3 I#
&"*!' +$ A(!a #"! /a)at+"$. "! * a s'at "$ "$' "# th' t!'a%+,,s "!
)&),'s +$ th' =+t$'ss C'$t!'. a$% th'$ s"a * th' 9'a*t+#*, I$%+a$ s*$ at th'
s++$( "",3 Pa'! &"*!s',# +th "$' "# th' !',a+$( th'!a+'s at th'
Sa 9'#"!' #'ast+$( "$ #+$' I$%+a$ )*+s+$'at th' h"t',s "$'-"#-a-+$%
!'sta*!a$t. Daat-'-Naa93
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HEALTH CL6B J SPA
Th' H'a,th C,*9 J Sa +s ,")at'% "$ th' s')"$% #,""! a$% #'at*!'s a$
"*t%""! "",. sa. st'a !"" a$% (&3 A !a$(' "# th'!a+'s +s a/a+,a9,'3
Massa('s +$),*%' %'' t+ss*'. !'#,'","(& a$% a$& "th'!s3 T!'at'$ts
+$),*%' #a)+a,s. s+$ t!'at'$ts. %'t"+#&+$( !as. 9"%& '#",+at+"$.
a$+)*!'s. '%+)*!'s a$% a+$(3
BUSINESS CLASS LOUNGE
Th' B*s+$'ss C,ass L"*$(' +s a$ '),*s+/' s,+t-,'/', ha/'$ ,")at'% "$ ,'/',
#"*!. h+)h s'!/'s a %',*' h"t 9*##'t 9!'a#ast. %a&t+' !'#!'sh'$ts a$%
)a$as +th '/'$+$( %!+$s3 Th+s '),*s+/' L"*$(' +s a/a+,a9,' h'$ &"*
sta& +$ a B*s+$'ss C,ass R""3
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BUSINESS CENTRE
Th' B*s+$'ss C'$t!' +s ,")at'% "$ th' #+!st #,""! a$% )a$ a))""%at' a,,
&"*! "##+)' $''%s3 H"st ''t+$(s "# a$& s+?' +$ "$' "# th' th!'' atta)h'%
h"t', ''t+$( !""s3 I# &"* ha/' a$& s')!'ta!+a, $''%s %*!+$( &"*! t+' +$
A(!a. I$%+a. ,'as' s'' th' h"t',s =!"$t D's3
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HIERARCHY
irector F&B
F&B 1anager
#ssistant F&B 1anager
estaurant 1anager
#ssistant estaurant 1anager
2enior 0aptain
0aptain
2teward
#ssistant 2teward
#pprentice
Trainees
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JOB DESCRIPTION:
Restaurant Manager
estaurant 1anager is the person in charge of the restaurant. !as enormous
responsibility bestowed on him. This signifies proper service and guest
satisfaction in this restaurant his duties are3
4. 2etting of wor- standards for staff wor-ing here.
). 5reparing duty roasters, i.e., distribution of staff as per need.
(. !andling staff complaints, disputes, granting leaves and ta-ing
disciplinary actions.
*. !andling guest complaints unusual circumstances etc
6. 1aintains records and the sole representative of the management in
this restaurants.
Sen!r Ca"tan
4. !e grooms the staff chec-s uniform.
). 2upervision of service of food to the guest, ta-ing orders and also
handles guest complaints.
(. !e fies the duty roster and distributes the various jobs to be
performed .
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Ca"tan
4. 2ervice of food in charge of few tables.
). 0over laying and mis7en7place supervision ta-es down food order.
(. 2ometime place order in -itchen and does pic-7up.Ste#ar$s
4. Ta-ing down orders placing order in the -itchen pic-7up, service of
beverage, water, laying of cover, placing of bills etc.
). 1iscellaneous wor-.
Bar%an
4. 5reparing coc-tails and delivers li'uor and wines to the stewards.
). %ssue soft drin-s and beers to stewards for service.
(. The mis7en7place for the bar section, -eeping par stoc-s of li'uor and
cigarettes.
Tranees
4. They follow the stewards in their wor- and often ta-e initiative
themselves
). 0learance from table and side stations.
De"art%ent G!as an$ O'(e)t*es
Being an F & B outlet so the main objective of profit maimization depends
entirely on cover sales.
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"uest satisfaction is given a top priority. This restaurant has good
turnover among the all F & B outlets in the hotel.
B Sette%ent:
The true of che'ue is sent to cash. %n of %n house guest the room no is
written on the che'ue, and it is duly signed by the oom "uest. The true copy is
sent to the cashier to get it posted to the room and the carbon copy is given to
the guest similarly in the case of outside guest the carbon copy is given to the
guest.
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The linen h! i" #"e$ in he %e"!#%!n !%e-
13 D+$$'! $a+$ 18 18
23 T'a Na+$
3
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J!' $es)r"t!n:
Restaurant Manager
The administrative head of this restaurant. !e has the responsibility of
guest satisfaction, smooth functioning, proper coordination with other
departments & above all revenue maimization in this restaurant.
4. !e does staffing glomming, chec- staff uniform
). !e fies duty rosters
(. !e often presents menu, serves food to 8%5 guests.
Sen!r Ca"tan
4. 2taff grooming, staff discipline, staff disputes.
). #llocation of stations to staff.
(. !andling guest complaints.
*. !e has to ta-e note of par stoc- of linen, stationary.
6. eceiving guests and bidding them off.
9. !e has to handle discrepancies in settlement of bills.
:. ;here there is a bar he has to ta-e par stoc- of beverages.
C!(!in"
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Th' )ata+$s ha/' "!' "! ,'ss th' sa' !'s"$s+9+,+t+'s as a s'$+"! )ata+$
+th #' )ha$('s3
Se)!%$
*+ S'tt+$( * "# 9*##'t
,+ S'!/+$( "# #""% t" th' (*'st
+ C,'a!a$)'
.+
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Ine% De(!%'en!l Rel!i/n"hi(
Th' Ba$*'t *st a+$ta+$ a s""th !',at+"$sh+ +th +t)h'$.
+t)h'$ st'a!%+$(. a+$t'$a$)'. sa,'s h"*s'''+$(. t','h"$'s J t','
%'a!t'$t3 Th+s +s '/+%'$t #!" =*$)t+"$ P!"s')t*s 3Th' 9a$*'t sa,'s
a$a('! s"'t+'s a' a$ +$+t+a, a!"a)h t" s',, th' )at'!+$( #a)+,+t+'s "#
a$ 'sta9,+sh'$t3
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IN ROOM DINING
Th+s s')t+"$ +s !'s"$s+9,' #"! !"/+%+$( =""% J B'/'!a(' s'!/+)'s +$
th' !""3 It +s ,")at'% "$ th' '!" #,""! at th' #!"$t "# NYC )"$t+$'$ta,
+t)h'$ a$% +s +$ )ha!(' )a!!&+$( "*t th' "!%'!s ,a)'% 9& th' +$-h"*s' (*'st
t" 9' s'!/'% +$ th'+! !""s3 Th+s +s a %'a!t'$t !*$ #"! 24 h!s t" sat+s#& th'
(*'st $''%s t" '$s*!' 24 h!s s'!/+)' %'a!t'$t !*$s "$ sh+#ts3
M"!$+$( 7:00 a t" 4:00
E/'$+$( :00 t"12:00 a
N+(ht 11:00 t" 8:00a
S0"e' F/ll/)e$ in IRD
Th' "!%'!s a!' !')'+/'% 9& !"" s'!/+)' "$ t','h"$'3 Th's' "!%'!s
ta'!s s+t +$ a s')+a, !"" s" as t" a/"+% a$& %+st*!9a$)' h+,' ta+$( a$&
"!%'!s3 S"'t+'s. "!%'!s )"' +$ th!"*(h %""!$"9 )a!%s3 Th+s +s *s'% #"!
9!'a#ast "!%'!s a$% "$)' th'& a!' t+)'% th'& ha/' t" ,'#t "$ th' %""!$"93
Th+s %""!$"9 )a!%s a!' ,a)'% +$ 'a)h !"" %*!+$( t*!$ %"$ s'!/+)' 9&
th' H"*s'''+$( sta##3 Th+s )a!%s +s th'$ h*$( "*ts+%' th' %""! #+,,'% 9& th'
(*'st J a!' +)'% 9& th' IRD sta## 9'#"!' 0400 h!s3
I$ )as'. th' "!%'!s a!' !')'+/'% 9& t','h"$'. +th th' t','h"$'
!+$(s th' !"" $"3 #!" h'!' th' (*'st +s )a,,+$( a'a!s "$ th' s)!''$ "#
th' t','h"$' s" that th' "!%'! ta'! *+),& #''%s +$ th' !"" $"3 +$ th'
)"*t'! a$% a%%!'ss th' (*'st 9& $a'3
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Th'!' +s a s')+#+) )"%' #"! '/'!& +t' "$ th' '$*3 Th' )"%' $"3 a!'
#'% +$t" th' )"*t'! 9& th' "!%'! ta'$3 Th' )"*t'! !+$ts th' )h'*'
a$% )h'*' +s !+$t'% +$ t" )"+'s3
O$' sta&s +th th' (*'st3 O$' +s (+/'$ 9a$ +th th' )ash3 Th' "!%'!
+s ass'% "$ th' st'a!% 9& th' )ata+$ h" ,a)'% th' "!%'! +th th' KOT
at th' +t)h'$ a$% th'$ !'a!'s th' t!a& t!",,'& a$% ('ts th' "!%'! )h')'%
9& th' a$a('! "! )ata+$ a$% th'$ !")''%s t" th' !""s3
)"##'' t!a&s. #' A'!+)a$ 9!'a#ast AB= t!a&s. s'tt+$( "# t!",,'&s.
),'a$+$( "# )*t,'!& a$% )!")'!&. ++$( "# (,ass's. "$,& a#t'! a,, th' +s-'$-
,a)' +s %"$' th' ha$%"/'! +s ta'$ 9& th' $'t sh+#t3
Th' st'a!%+$( %'a!t'$t +s !'s"$s+9,' t" ),'a$ th' )!")'!&. )*t,'!& a$%
(,ass's "# !"" s'!/+)'3
E1#i('en #"e$
I)'-a+$( *s'%
T!a&s A,, a!' a%' "# s+,/'! ,at'% st'', t!a&s a!' "# s+?'s
a R"*$% T!a&s
9 CB= T!a&s
) AB= T!a&s
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C!")'!&
C*t,'!&
2/3 De"4%i(i/n
IRD M!n!5e%
IRD Ma$a('! has th' #",,"+$( %*t+'s a$% !'s"$s+9+,+t+'s as th' h'a% "# th+s
%'a!t'$t
13 H' +s !'s"$s+9,' #"! th' '!#"!a$)' "# th+s %'a!t'$t3
23 H' #+'s %*t& !"st'!s +$ )"-"!%+$at+"$ +th sta##3
3 H' s'ts "! sta$%a!%3
43 H' %'a,s +th (*'st )",a+$ts 3
;3 H' $"t's a! st") #"! a,, +t's /+? t'a ,'a#. s*(a!. )*,s's. ,+$'$
't) a$% "!%'!s !'*+!'% +t's t" st"!'s3
C!(!in"
13 D+st!+9*t+"$ "# "!%'!s t" sta##
23 C",,')t+"$ "# "!%'!s #!" "!%'! ta'!s
3 Ma+$( VIP ,+sts #"! s*,+'s "# )""+'s a$% #!*+t 9as'ts
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43 Ha$%,'s ),'a!a$)' ,+sts a$% %+st!+9*t's th' a))"!%+$( t" #,""!s
;3 O#t'$ )h')s t!a& s't *3.
Se)!%$
13 Th'& %" s'!/+)' "# (""%s a$% 9'/'!a(' t" !""
23 D" ),'a!a$)' #,""! +s'
3 A!!a$('s t!a&s. #!*+ts +$ #!*+t 9as't. +)s * #""% #!" +t)h'$
43 ="! s'!/+)' "# t'a. th'& s',')t a"*$t J t&' "# th' ,'a#. as '!
th' "!%'!3
De(!%'en!l G/!l" & O36e4i7e"
As a$& "th'! = J B "*t,'t. th' a+$ "9')t+/' "# th+s %'a!t'$t +s t"
a++?' sa,' "# #""% a$% 9'/'!a('3 As th+s #a)+,+t& +s "'$ "$,& #"! !""
(*'sts th' s'!/+)' *st 9' !"/+%'% a$% ta),' a$& )",a+$ts !'(a!%+$(
%',a&. 't)3 a& '##')t th' /'!& !'*tat+"$ "# th' h"t',3
Ine%$e(!%'en!l Rel!i/n"hi(
Th+s %'a!t'$t as !"$"*$)'% !',at+"$sh+ +th th' #",,"+$( %'a!t'$ts:
13 K+t)h'$: Th' !"%*)t+"$ s')t+"$ "# = J B %'a!t'$t +s th'
#+!st +$ t" a$& = J B s'!/+)' "*t,'t3
23 Ma+$ Cash: Th' '$%+$( 9+,, )"' h'!' %+!')t,&. t" 9' "st'%
+$ th' #",+" "# th' !'s')t+/' (*'st =!"$t O##+)'
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3 K+t)h'$ St'a!%+$(: ="! !'(*,a! ash+$( "# )!")'!& a$%
)*t,'!&. a$% '!+"%+) 9*!$+sh+$(.'t)3 th' ),'a$+$( "# th' R""
S'!/+)' A!'a +s a tas #"! +t)h'$ st'a!%+$(3 V+%'" (a's3
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HOUSE KEEPING
INTRODUCTION
H"*s' ''+$( ,+t'!a,,& 'a$s ''+$( th' h"*s' +$ "!%'! +$
t'!s "# ),'a$,+$'ss. H&(+'$' a$% '/'!&th+$( ',s' that ("'s
a,"$( +th th+s3
Th' R",' "# th+s %'a!t'$t +s /+ta, +$ a$& sta! !at'% h"t',3 It +s
th' Ba)9"$' "# th' h"t',3 C,'a$,+$'ss "# th' L"99&. th'
R""s. th' !'sta*!a$t a$% C"!!+%"!s t" $a' a #' +s th'
!'s"$s+9+,+t& "# th' H"*s' K''+$( D'a!t'$t3
Th' h",' "'!at+"$ +s s,+t 9't''$ sh+#ts - "!$+$(.'/'$+$( J $+(ht3 Th' !'s"$s+9+,+t+'s "# th' "!$+$( sh+#t
+$),*%'s )",,')t+$( ,a*$%!&. !','$+sh+$( "# (*'st s*,+'s +$
!""s a$% "# )"*!s'. ),'a$+$( "# 9"th "))*+'% !""s as ',,
as th"s' /a)at'% 9& (*'sts +$ t'!s "# )ha$(' "# ,+$'$.
/a)**+$(th' )a!'t. st'!+,+?at+"$ "# (,ass's. %+s+$#')t+$( th'
9ath!""s 't)3 Th' sta##s a,s" ha/' t" )h') #"! a$& +ss+$(
"! %aa('% +t's3
Th' '/'$+$( sh+#t +s '$t!*st'% +th th' tas "# %',+/'!+$( (*'st
,a*$%!&. att'$%+$( t" a$& (*'st !'*'st a$% a,s". th' '/'$+$( s'!/+)' "#
!""3
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Th' $+(ht sh+#t +s !'s"$s+9,' #"! th' th"!"*(h ),'a$+$( "# th'
*9,+) a!'as3 A s)h'%*,' +s a%' at th' 9'(+$$+$( "# 'a)h "$th3
A$"th'! #*$)t+"$. h+)h )"'s *$%'! th' *!/+' "# th+s %'a!t'$t. +s
th' *'' "# a,, ,+$'$ a$% sta## *$+#"!s3 ="! th+s *!"s'. th'!'s a
s'a!at' ,+$'$ !"". h+)h +s a$$'% 9& a sta## ',, /'!s'% +$ th'
ha$%,+$( "# %+##'!'$t +$%s "# ,+$'$3 O$,& a#t'! th' s*'!/+s"! +$s')ts
th' !"". +s th' !"" ),'a!'% t" th' =!"$t D's t" '$a9,' th' t" a,,"t +t
t" a *'st3 =*+(at+"$ +s a,s" )a!!+'% "*t at t+'s t" a/"+% th' '$a)' "#
'sts3
ACCOMODATION
R""s
R'st
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SUPERIOR ROOM
S*'!+"! R""s a!' st&,+sh. ',,-a"+$t'% !""s that #'at*!' %!"-%"$
,+(hts a9"/' 9'%s+%' ta9,'. ""%'$ h'a%9"a!% a$% "/'a9,' "! %'s +th
)ha+!3 Th' A))'ss+9,' R"" +s s++,a! +$ st&,' t" th' S*'!+"! R"" a$%
#'at*!'s a%*st'% sh"'! #a)+,+t+'s. a%*st'% 9'%. %'s. 9as+$ h'+(ht a$% a$
a))'ss+9,' t"+,'t3
A!"+at' !"" s+?'
; 2
Ma+* $*9'! "# (*'sts
2
P,'as' '$"&
LCD #,at-s)!''$. sat',,+t' t','/+s+"$
C"##'' a$% t'a a'!
D*a,-,+$' t','h"$' +th %ata "!t a$% %+!')t $at+"$a, a$% +$t'!$at+"$a,
%+a,+$(
H+(h-s''%. +!','ss I$t'!$'t a))'ss )",+'$ta!&
I$-!"" %+$+$( a/a+,a9,' 24 h"*!s
I!"$>+!"$+$( 9"a!% a$% ha+! %!&'!
M+$+ 9a!
O/'!s+?'% "! %'s +th ta9,' ,a
S*+t's a/a+,a9,'
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D',*' Ba& R""
D',*' R""s a!' )"$t'"!a!& +$ st&,' a$% ('$'!"*s +$ s+?'3 Th'& ha/'
!'+* "s+t+"$+$( th!"*(h"*t th+s A(!a h"t',. #!" th' #+!st #,""! t" th'
th+!% #,""!3
P,'as' '$"&
LCD #,at-s)!''$. sat',,+t' t','/+s+"$
C"##'' a$% t'a a'!
D*a,-,+$' t','h"$' +th %ata "!t a$% %+!')t $at+"$a, a$% +$t'!$at+"$a,
%+a,+$(
H+(h-s''%. +!','ss I$t'!$'t a))'ss )",+'$ta!&
I$-!"" %+$+$( a/a+,a9,' 24 h"*!s
I!"$>+!"$+$( 9"a!% a$% ha+! %!&'!
M+$+ 9a!
O/'!s+?'% "! %'s +th ta9,' ,a
S*+t's a/a+,a9,'
DELUXE POOL VIEW ROOMS
D',*' P"", V+' R""s a!' ,")at'% "$ th' th+!% #,""! "# th' h"t',3 Th's'
A(!a h"t', !""s #'at*!' a%%'% a'$+t+'s a$% 9'a*t+#*, /+'s "# th' h"t',
"",3
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P,'as' '$"&
LCD #,at-s)!''$. sat',,+t' t','/+s+"$
C"##'' a$% t'a a'!
D*a,-,+$' t','h"$' +th %ata "!t a$% %+!')t $at+"$a, a$% +$t'!$at+"$a,
%+a,+$(
H+(h-s''%. +!','ss I$t'!$'t a))'ss )",+'$ta!&
I$-!"" %+$+$( a/a+,a9,' 24 h"*!s
I!"$>+!"$+$( 9"a!% a$% ha+! %!&'!
M+$+ 9a!
O/'!s+?'% "! %'s +th ta9,' ,a
S*+t's a/a+,a9,'
BUSINESS CLASS ROOM
B*s+$'ss C,ass R""s "##'! a "!' st!'a,+$'% ,a&"*t a$% +$),*%'
)",+'$ta!& a))'ss t" th' B*s+$'ss C,ass L"*$('3
P,'as' '$"&
LCD #,at-s)!''$. sat',,+t' t','/+s+"$
C"##'' a$% t'a a'!
D*a,-,+$' t','h"$' +th %ata "!t a$% %+!')t $at+"$a, a$% +$t'!$at+"$a,
%+a,+$(
H+(h-s''%. +!','ss I$t'!$'t a))'ss )",+'$ta!&
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I$-!"" %+$+$( a/a+,a9,' 24 h"*!s
I!"$>+!"$+$( 9"a!% a$% ha+! %!&'!
M+$+ 9a!
O/'!s+?'% "! %'s +th ta9,' ,a
SUITES AVAILABLE
EXECUTIVE SUITE
E')*t+/' S*+t's a!' )h+). ,a!('. "'$ ,a$-st&,' s*+t's +th a$ a%%+t+"$a,
,"*$(' a!'a a$% st'!'" s&st'3 R"" a'$+t+'s a,s" +$),*%' a
)",+'$ta!& 9"tt,' "# +$' "$ a!!+/a,3 L+(ht'! )","!'% )a!'t a$% ""%
#+$+sh's a!' #'at*!'% th!"*(h"*t3
P,'as' '$"&
LCD #,at-s)!''$. sat',,+t' t','/+s+"$
C"##'' a$% t'a a'!
D*a,-,+$' t','h"$' +th %ata "!t a$% %+!')t $at+"$a, a$% +$t'!$at+"$a,
%+a,+$(
H+(h-s''%. +!','ss I$t'!$'t a))'ss )",+'$ta!&
I$-!"" %+$+$( a/a+,a9,' 24 h"*!s
I!"$>+!"$+$( 9"a!% a$% ha+! %!&'!
M+$+ 9a!
O/'!s+?'% "! %'s +th ta9,' ,a
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S*+t's a/a+,a9,'
RADISSON SUITE
Ra%+ss"$ S*+t's a!' ,a!('. "'$ ,a$ s*+t's that #'at*!' a s'a!at'% %+$+$(
a!'a a$% 9'%!"" +th a t'!!a)' "/'!,""+$( th' Ta Maha,3 Th's' )h+)
!""s a!' %'s+($'% +th ,+(ht'! )","!'% )a!'t a$% ""% #+$+sh's. +th a
)",+'$ta!& 9"tt,' "# +$' !"/+%'% "$ a!!+/a,3
P,'as' '$"&
LCD #,at-s)!''$. sat',,+t' t','/+s+"$
C"##'' a$% t'a a'!
D*a,-,+$' t','h"$' +th %ata "!t a$% %+!')t $at+"$a, a$% +$t'!$at+"$a,
%+a,+$(
H+(h-s''%. +!','ss I$t'!$'t a))'ss )",+'$ta!&
I$-!"" %+$+$( a/a+,a9,' 24 h"*!s
I!"$>+!"$+$( 9"a!% a$% ha+! %!&'!
M+$+ 9a!
O/'!s+?'% "! %'s +th ta9,' ,a
S*+t's a/a+,a9,'
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A))'ss+9+,+t& ='at*!'s
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6h",st'!& Va,'ts R"" P*9,+) a!%'$'!s N+(ht Sh+#t
Ta+,"! Att'$%a$t A!'a 9"&s 9"&s
T!a+$''s
ROOMS
O*! 9'a*t+#*,,& a"+$t'% (*'st !""s +$),*%' 27 s*+t's a$% "$' !'s+%'$t+a,
s*+t'3 Th'!' +s a$ '),*s+/' Ra%+ss"$ C,*9 #,""! +th a C,*9 L"*$('.
)",+'$ta!& 9!'a#ast a$% ha& h"*!s3
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Th' sa)+"*s !""s a!' a'sth't+)a,,& %'s+($'% +th !+)h s+, *h",st'!& a$%
,+$'$. +$ tast'#*,,& at)h'% )","*! )"9+$at+"$s3
R//' A'eniie"
I$ !"" t'a>)"##'' a'!
M+$+ 9a!
Ha+! %!&'!
C",+'$ta!& 9"tt,' "# +$'!a, at'!
=!*+t ,att'! !','$+sh'% %a+,&
2OB DESCRIPTION
EXECUTIVE HOUSEKEEPER
S*'!/+s's a$% +s !'s"$s+9,' #"! th' ),'a$,+$'ss. "!%'! a$%
a'a!a$)' "# h"t', !"". *9,+) a!'as. "th'! #a)+,+t+'s. s'!/+)'
a!'a. ,+$'$ J *$+#"!3
S)h'%*,'s. !')!*+ts. t!a+$. %+s)ha!(+$( a$% %+s)+,+$+$( a,,
%'a!t'$t ',"&''s3
Pa!t+)+at's +$ a,, %'a!t'$t h'a% ''t+$(s3
L""s +$t" a+$t'$a$)' !'*+!''$ts. !'*+s+t+"$ t" '$s*!' that
t+,, *9,+) a!'as a$% (*'st a))""%at+"$ sta$%a!%s a!'
a+$ta+$'%
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P!'a!' a$$*a, HK 9*%('t
T!a+$'% a,, ',"&''s t" '!#"! th' sta$%a!% !")'%*!' as
a,+)a9,' t" th'+! "93
HK CONTROL DESK
Th' HK )"$t!", %'s +s th' $'!/')'$t'! "# th' %'a!t'$t3 Th'
)"$t!", %'s +s ,")at'% a%a)'$t t" th' '')*t+/' h"*s''''!s !""3
It +s "'$ #"! 24 H!s3 It +s th' #")a, "+$t #"! th' +$#"!at+"$ a$%
)"*$+)at+"$ t" /a!+"*s s')t+"$s "# HK %'a!t'$t as ',, as "th'!
%'a!t'$ts3
It !')'+/'s th' %'a!t*!' !"" $"3 =!" th' #!"$t "##+)' a$%
#"!a!%s +t t" th' a!"!+at' #,""! s" that !""s )a$ 9' ),'a$'% a$%
a%' !'a%& #"! *s'3 It a,s" !')'+/'s "th'! +$#"!at+"$Fs ,+' VIPs +$
h"*s' s+$(,' ,a%& +$ h"*s'3 +$-h"*s'3
R"" N"3 +s $"t'%
E$t'!'% +$ th' att'$%a$ts %+a!&
A!t+),' (+/'$ t" s*'!/+s"!. )"$t!", !""
E$t'!'% +$ th' ,"st J #"*$% R'(+st'!
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Pa)+$( th' a!t+),'
K'' th' "!+(+$a, #"! "# th' !')"!% +th th' a!t+),'3
L'tt'! s'$t t" th' (*'st t" +$#"! h+
A!t+),' 't #"! "$ths. +# *$),a+'%. (+#t'% t" th' #+$%'!
A!t+),' "# h+(h /a,*' st"!'% #"! 1 &'a! th'$ a*)t+"$'%3
L"st J ="*$% ,+*"! (+/'$ t" =JB )"$t!",,'!3
W/%9 S4he$#lin5 & S!::in5
Shi: i'in5"
M"!$+$( Sh+#t - 7:0 a t" 4:0 a
A#t'!$""$ Sh+#t - ;:00 t" 02:00 a
N+(ht Sh+#t - 10:00 t" 7:00 a
Ea)h #,""! +$ Th' Ra%+ss"$ H"t', has 2 !"" a+%s %*!+$(
"!$+$( sh+#t h+,' 1 %*!+$( '/'$+$( a$% $+(ht sh+#ts
Th' Ra%+ss"$ H"t', has ; h"*s''$ #"! 'a)h #,""!3
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="! *9,+) a!'as. th'!' a!' a!"*$% 7 h"*s''$ %*!+$( "!$+$(
sh+#t h+,' ; %*!+$( '/'$+$( a$% $+(ht sh+#t3
6EST SATIS=ACTION =ACILITIES
Th+s %'a!t'$t +s '*+'% +th a$t!& h'!' )""+'s. s"#t %!+$s
't) a!' st"!'%3 Th' #!*+ts a!' 9!"*(ht #!" th' a'$+t+'s %'a!t'$t3
E/'!& "!$+$(. th' a+t+'s sta## ta's * th' t!",,'& +th #!*+t.
)""+'s. %!+$s. )h")",at's. a#'!s 't)3 H' ,a)'s a,, th+s +$ th' !""3
As '! th' (*'sts )"$s*t+"$ %*!+$( %'a!t*!'. th' IRD 9"&
t+)s !','/a$t +t's a$% a KOT +s !'a!'% h+)h has 2 )"+'s3 O$' ("'s
t" th' !"" s'!/+)' )ash+'! a$% "th'! ("'s t" th' (*'st3 Th' +t's #"! th'
$'t %a& a!' #+,,'% +$ th' +$t'!-+t)h'$ t!a$s#'!3 Th+s h',s th' !')'+/+$(
%'a!t'$t t" +$%'$t #"! th' $'t %a&s !'*+!''$ts3
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LINEN ROOM
It +s "$' "# th' "st +"!ta$t s')t+"$s +$ th' HK3 A,, th'
%'a!t'$ts %''$% "$ th' ,+$'$ !"" t" ('t th'+! ,+$'$ a$% *$+#"!s,a*$%'!'%3
L+$'$ R"" s*'!/+s"! h'a%s th' ,+$'$ !""3 Th' s"a'% ,+$'$
+s )",,')t'% J )"*$t'% +$ #!"$t "# H"*s' Ma$ #"! th' !+(ht )"*$t3 Th'
%aa('% a$% 9a%,& sta+$'% ,+$'$ +s 't as+%'3
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UNIFORM ROOM
Th' *$+#"! !"" s*'!/+s"! !'"!ts %+!')t,& t" th' '')*t+/'
HK3 Th' *$+#"! !"" +s a ,a)' a,,"tt'% t" st"!' a,, th' *$+#"!s "#
th' sta## "# th' h"t',3 Ea)h sta## +s (+/'$ a a!t+)*,a! )"%' that h",%s
(""% #"! th'+! *$+#"!3
6$+#"! !"" has 2 ta+,"!s t" att'$% t" st+t)h+$( J '$%+$( "#
th' *$+#"!3
I# th' *$+#"! +s +$ 9a% sha'. *$+#"! att'$%a$t +$#"!s
s*'!/+s"! h" 9!+$(s +t t" th' $"t+)' "# '')*t+/' HK3
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LAUNDR8
Th' +"!ta$)' "# ,a*$%!& +s +$'/+ta9,' as +t !")'ss's s"+,'%
,+$'$ a$% *$+#"! a$% s*,+'s ),'a$ ,+$'$ a$% *$+#"! "$ %a+,& 9as+s
th*s ,a&+$( a$ +"!ta$t !",' +$ a+$ta+$+$( h+(h sta$%a!%s3
OTHER HK DEPARTMENTS
T!il/% %//' !n$ #(h/l"e%0 %//'
Th+s s')t+"$ +s !'s"$s+9,' #"! th' a+$( "# a,, h"t', ,+$'$ a$%
*h",st'!&3 I# th'!' a!' a$& %aa('s "! !'a+!. th' ta+,"! a$% th'
*h",st'!'! ta' !'s"$s+9+,+t& "# '$%+$( th' +t's3
=,"'! R""
A,, th' #,"'! a!!a$(''$ts that a!' !'*+!'% at th' ,"99&.
#!"$t "##+)'. !""s. 9a$*'ts. !'sta*!a$ts a!' ,a)' h'!'3 Th' t''!at*!'
+s )"$t!",,'% #"! a ,"$('! sh',# ,+#' "# th' #,"'!s3
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FOOD PRODUCTION
KITCHEN -An introduction
R"" sa,'s a$% #""% sa,'s "# th' h"t',Fs !'/'$*' a!' 'a!$'% 9& th'
s'!/+)' "*t,'ts. th' =""% P!"%*)t+"$ %'a!t'$ts ha$% +s "!' +"!ta$t as
+t %'t'!+$'s th' sa,'s /",*'3 S" +t +s "#t'$ sa+% #""% +s th' ,+#' "# th'
h"t',3 Th' "9')t+/' "# +t)h'$ a$a(''$t +s t" "!(a$+?'. ,'$% J)"$t!a)t
th' 'a$s "# !"%*)t+"$ Js'!/+)' "# #""%3
Th' a!'a a& 9' 40Q "# th' !'sta*!a$t a!'a +t)h'$ sa)'
'st+at's ha/' 9''$ as ," as 23; t" 4 s3 #''t )at'!+$( *$+t #"! a +t)h'$-
)at'!+$( *$+t3 Th' a+$ +t)h'$ +s ,a$$'% +$ s*)h a a& t" ha/' a$ 'as&
a))'ss+9+,+t& t" a,, th' s'!/+)' "*t,'ts a$% +"!ta$t a!'as3 Th' +t)h'$ +s
%+/+%'% +$t" s')t+"$s +th s+,,'% ',"&''s "!+$( +$ +t3 Th' st'a!%+$(
a!'a +s atta)h'% t" th' a+$ +t)h'$3
Th' +t)h'$ #"! th' sta## +s s'a!at' a$% +s $"t !',at'% t" th' a+$
+t)h'$3 Th' !a at'!+a, +s +)'% * #!" th' a+$ st"!'3 Th' )a$t''$
a$a('! a$a('s th+s3
K+t)h'$ s'!/'s #"! a,, =JB "*t,'ts ,+':
RESTA6RANT
BANQUETS
ROOM SERVICE
BAR
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KITCHEN LA8OUT AND PLANNING
Th' +t)h'$ ,a&"*t +s ,a$$'% +$ a a& ''+$( +$ +$% th' #",,"+$(
"+$ts:
1 Eas& a))'ss+9+,+t& t" "*t,'ts
2 A!"!+at' sa)' a,,")at+"$ #"! 'a)h s')t+"$
Ma+* *t+,+?at+"$ "# th' sa)' a/a+,a9,'
4 Eas' t" a+$ta+$ h&(+'$'
; A))'ss+9+,+t& t" st"!'s3
P!"'! )"$s*t+"$ "# "'!3
7 A))'ss+9+,+t& t" st'a!%+$( J "t ash+$(
8 A!"!+at' at'!+a, #"! #,""! a$% )'+,+$(
P!"'! ,+(ht a$% /'$t+,at+"$ s&st'3
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KITCHEN MANAGEMENT
T" a$a(' th' +t)h'$. th' +t)h'$ a$a('! >Ch'# %' C*+s+$' >E')*t+/'
Ch'#. sh"*,% ha/' a s"*$% $",'%(' a$% ha/' th' a9+,+t& t" "!(a$+?' a$%
%','(at' th' !'s"$s+9+,+t& t" a!"!+at' sta## h" )"*$+)at' ',,3 Th'
a+$t'$a$)' J ),'a!+$( "# th' a)h+$'s +$ h+s !'s"$s+9+,+t& ,a9"*!. sa/+$(
a*t"at+) a)h+$'s a!' !',a)+$( th' a$*a,,& "'!at'% "$'s3
Th' '",' ha$%,+$( th' ')ha$+)s sh"*,% 9' a9,' t" #",," th'
)"!!')t !")'%*!' "# ass'9,+$(. *s' a$% ),'a$+$( sa#'t& !')a*t+"$s sh"*,%
9' "9s'!/'% )'!ta+$ #a)t"!s s*)h as 9*%('t+$( )"$t!a)t. "!t+"$ )"$t!a)t. )"st
)"$t!a)t. !"'! *!)has+$(. )"$t!a)t "# !"%*)t+"$ Js'!/+)'. )"$t!", "#
ast' 't)3 ,a&s a$ +"!ta$t a!t +$ a$a(+$( th' +t)h'$3
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HIERARCH8 OF STAFF
EEC6TIVE CHE=
SENIOR SO6S CHE=
SO6S CHE= SO6S CHE= SO6S CHE= SO6S CHE=
C"$t+$'$ta, I$%+a$ Pat+ss'!+' S')+a,t&
CDP CDP CDP CDP CDP CDP CDP
Ba'!& B*t)h'!& Ch+$'s' I$%+a$ 3Ma$('! C"$t+ Ita,+a$
C"+s I
C"+s II
C"+s III
A!'$t+)'s
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T!a+$''s
WORKING PROCEDURE IN KITCHEN:
A#t'! th' (*'st "!%'! has 9''$ ta'$. th' s'!/+)' sta## ta's "*t th'
)"*t'!+?'% KOT. h+)h +s !')'+/'% +$ th' +t)h'$3 Th' a9"&"! !'a%s "*t
th' KOT a,"*%3 Th' )h'# )h')s th' #""% +t's a$% "!%'!s th' #""% t" 9'
)""'%3
A#t'! th' #""% +s !'a!' )h'# )h')s th' #""% +t's +th th' KOT a$%
th' "!t+"$ s+?' a,s"3 Th'$ th' s'!/+)' sta## +)s * th' #""% t" th' s'!/+)'
a!'a3
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DEPARTMENTS
VARIOUS KITCHENS
Th' a+$ +t)h'$ +s %+/+%'% +$t" s')t+"$s:
13 N3Y3C KITCHEN C"##'' Sh"
C"$t+$'$ta,
I$%+a$
23 ARDE MANAER
3 B6LK KITCHEN
C"$t+$'$ta,
I$%+a$
43 BAKERY J CON=ECTIONARY
;3 THE REAT KEBAB =ACTORY +t)h'$ C*!!'$t,& *$%'!
!'$"/at+"$
3 ITALIA KITCHEN Ita,+a$ R'sta*!a$t73 IFCHIN KITCHEN Ch+$'s' R'sta*!a$t
83 B6TCHERY
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Shi:" -
Th'!' a!' sh+#ts +$ th+s s')t+"$
M"!$+$( 7:00 AM t" 4:00PM
E/'$+$( :00 PM t" 12:00 PM
N+(ht 11:00 PM t" 7:00 AM
E1#i('en"
Th'!' +s a :ile% 4/::ee '!4hine3 Th' 9,a) )"##'' +s a%' a$%
't +$ a )"##'' st+,,3 H"t +, +s a,s" 't +$ th' sa' st+,,
s'a!at',&3
A,, th's' "! 9& ',')t!+)+t&3 Oth'! '*+'$ts a!': -
I)' )!'a #!+%('
M'at %'' #!''?'!
!+%%,'s
D'' #!''?'!
Ba+$ Ma!+'
Sa,aa$%'!
5*+)' R'#!+('!at"!3
5*+)' Et!a)t"!
E,')t!"$+) (!+,,'!
B*!$'!s3
B!'a% C*tt'!
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D"*(h Ma'!
M+'! !+$%'!
Fast moving items are: -
M+, sha's
=!'sh *+)'
I)' )!'a
Sa$%+)h's
B*!('!s
P+??as
=!'$)h #!+'s3
Th' ,at's #"! th' )"##'' sh" a!' 't +$ a sh',# s" that +t +s 'as+'! t"
'')*t' th' "!%'!3
Shi: i'in5"M"!$+$( 7:00 AM t" 4:00PM
E/'$+$( :00 PM t" 12:00 PM
N+(ht 11:00 PM t" 7:00 AM
M+s'-'$-,a)' +s %"$' +$ a%/a$)' a$% +s 't +$ )"",'!s3 Th+s
+$),*%'s ),'a$+$( "# !+)'. )*tt+$( "# /'('ta9,'s a$% 'at3 Th+s +t)h'$
a,s" a's S"*th I$%+a$ N"$-/'('ta!+a$ +t'3
E1#i('en"
Ba+$-Ma!+'
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Naa$
Ch+)'$ t+a
A,"" a!atha
Ta$%""!+ Ch+)'$
Ka,+ K'9a93
Ha,a+:
A,, th' s''t %+sh's a!' !'a!'% +$ th+s +t)h'$3 It )at'!s t" a,,
"th'! +t)h'$s3
S"' "# th' s''ts !'a!'% a!' :-
*,a9 5a*$
Ras(*,a
Shah+ T*%a
Ta$%a+
5a,'9+
Cha$a +'. 't)3
GARDE MANGER
Th+s +s )""$,& $"$ as )",% +t)h'$3 I$ th+s +t)h'$.
sa,a%s. )ha!ts 't)3 a!' !'a!'%3
Shi:"M"!$+$( 7:00 AM t" 4:00PM
E/'$+$( :00 PM t" 12:00 PM
="! th' ,*$)h J %+$$'! 9*##'t. 10 )",% sa,a%s a!' s'$t "$ 9",s3
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O*t "# h+)h ; sa,a%s a!' s+,' sa,a%s 9''t!""t. "$+"$ . t"at".
)*)*9'! J s!"*t'% ,'$t+,s !'st a!' th' Ch'# )h"+)' sa,a%s3 Sa,a%s
#"! %+$$'! a!t& a$% AF,a Ca!t' "!%'! +s +ss*'% 9& '/'$+$( sh+#t sta##3
B*t th' )*tt+$(s #"! th's' +,, 9' %"$' +$ th' '/'$+$( sh+#t a$% +s 't
+$ th' )",% !""3
Va!+"*s #!*+ts sa,a%s a!' !'a!'% 9& th+s s')t+"$ 's3 =!*+t
,att'!s3 A,s" th+s s')t+"$ !"/+%'s Ch''s' P,att'!s3
a!%' a$('! has a$ '),*s+/' )",%-!"" h'!' a,, th' sa,a%
!'a!at+"$s a!' 't a,"$( +th /a!+"*s /a!+'t+'s "# Ch''s'. =!*+ts. C",%
)*ts. 't)3
P+),'s a!' 't +$ th' Ba+$ Ma!+'3 P,att'!s a!' !'a!'% #"! th'
,"*$('s3 Da+,& )h''s'. Ha. sa,a+ ,att'!s a!' s'$t t" ,"*$('s3
C,ass+)a, %!'ss+$(s a%' a!':-
C")ta+, sa*)'
=!'$)h %!'ss+$(
St!a9'!!& %!'ss+$(
P+$'a,' %!'ss+$(
Ma&"$$a+s' sa*)' +s !'a!'% +$ ,a!(' *a$t+t+'s. h+)h +s a,s"
(+/'$ t" Ch+$'s' R'sta*!a$t a$% )"$t+$'$ta, +t)h'$3
Ta!ta! sa*)'
CONTINENTAL KITCHEN
Th+s s')t+"$ !'a!'s a,, th' )"$t+$'$ta, %+sh's #"! a!t+'s a$%
Ba$*'ts "!%'!s3
="*$%at+"$s "# )"$t+$'$ta, )""'!& a!' st")s. s"*s. a't+?'!s 't)3
Shi:
M"!$+$( 7:00 AM t" 4:00PM
E/'$+$( :00 PM t" 12:00 PM
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N+(ht 11:00 PM t" 7:00 AM
S!::in5
Th'!' a!' t" CDP. t" )"+s. 2 a!'$t+)'s a$% 1 t!a+$'' +$ th'
"!$+$( sh+#t a$% +$ th' '/'$+$( th'!' a!' "$' )"+s a$% 1 h','!3
Th' )"$t+$'$ta, +t)h'$ s'$%s "$,& %+sh's #"! th' 9*##'t ,*$)h3 Th'&
%'a, +th !'a!at+"$ "# s"*s a$% +s'-'$-,a)' #"! '/'$+$(3
E/'$+$( sh+#t !'a!'s th' sa*)' ,+' B)ha',.
B!"$ sa*)' >Esa($",'. Ta!ta! #"! th' +t)h'$3 E/'!& %a&
a))"a$+'$ts #"! th' a+$ %+sh's a!' a%' h'!' +3'3 9"+,'% )a!!"ts.
9'a$s. 'as. a$% "tat"3 Th'& a!' a,s" s'$t t" th' )"##'' sh" 9*##'t3
D+##'!'$t s"*s s'!/'% #!" th+s +t)h'$ a!' T"at" s"*. C,'a! s"*.
M*,,+(ata$& s"*. M+$'st!"$'. 't)3 M"st "# th' )"$t+$'$ta, #""%s
a!' s'!/'% +th %+##'!'$t sa*)'s3
INDIAN KITCHEN
Th+s s')t+"$ !'a!'s a,, th' I$%+a$ J M*(ha,+ !'a!at+"$s #"!
a!t+'s J Ba$*'ts3
Shi:
M"!$+$( 7:00AM t" 4:00PM
E/'$+$( :00PM t" 12:00M+%$+(ht
N+(ht 11:00PM t" 7:00AM
Th' "!$+$( sh+#t +s +$/",/'% +$ +s-'$-,a)' #"! th' %a&3 O$' "#
th' +"!ta$t %*t& +s t" 9!+$( st"!' #!" th' %!& a$% )",% st"!' as
+$%'$t'% 9& th' CDP a))"!%+$( t" th' !'*+s+t+"$3
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B'#"!' th' sh+#t 9'(+$s. !'*+s+t+"$ has t" 9' (+/'$ t" th'
9*t)h'!&3 A 9"a!% "$ h+)h /a!+"*s )*ts a!' '$t+"$'% +s a,s"
%+s,a&'% +$ th' 9*t)h'!&3
It +s ),'a$'% t+)' a %a& th"!"*(h,& a$% a,, '*+'$ts a!'
a,s" ),'a$'%3 Th"!"*(h ),'a$+$( "# th' %'' #!''?'! +s %"$' "$)' +$ a
''3
E1#i('en"
M'at M+$)'!
V'('ta9,' S,+)'!
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BAKERY J CON=ECTIONERY
A,, th' %'ss'!t +t's a$% )a's a!' !'a!'% +$ th+s +t)h'$3
Th+s s')t+"$ has ("t s'a!at' #!''?'!s #"! +)' )!'as3
Th+s s')t+"$ +s %+/+%'% +$t" t":
Ba'!&
C"$#')t+"$'!&
Ba'!&s "/'$ +s a+$ta+$'% at a t''!at*!' "# 1;0 t"
000C3 Ba'!& +s !'s"$s+9,' #"! a+$( ha!% !",,s. s"#t 9!'a% !",,s.
a!,+) 9!'a%. M*##+$s. B!"$+'s. Da$+sh ast!& 't)3
I$ th' )"$#')t+"$'!& s')t+"$. ast!+'s )h")",at' "*ss'.
I)+$(s "# )a's. +'s. )a's. )""+'s. )*sta!%s. s"*##,s 't) a!'
!'a!'%3 Th' t''!at*!' a+$ta+$'% +$ th' )",% !"" "# 9a'!& +s
100C3
Shi:
M"!$+$( 7:00 AM t" 4:00PM
E/'$+$( :00 PM t" 12:00 PM
N+(ht 11:00 PM t" 7:00 AM
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INTRODUCTION
I$ a$& h"t',. th' a"! !'/'$*' !"%*)+$( %+/+s+"$s a!' !""s
%+/+s+"$ a$% #""% a$% 9'/'!a(' %'a!t'$t3 Th' #!"$t "##+)' h',s +$
+$)!'as+$( th' !"#+t a!(+$ "# h"t', 9& +ts '##+)+'$t s'!/+)'3 =!"$t
"##+)' +s th' sh")as' "# th' h"t',3 ItFs th' %'a!t'$t. h+)h +s
!'s"$s+9,' #"! th' sa,' "# h"t', !""s 9& s&st'at+) 'th"%s "#
!'s'!/at+"$3
=!"$t "##+)' )!'at's th' #+!st +!'ss+"$ a9"*t th' h"t',3 S" th'
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