Business ServicesRACQ products for corporate and fleet

Welcome to RACQ Business Services for corporate clients.

RACQ has provided peace of mind to Queensland business for many years, from large corporations to small owner-operated businesses. Our services include Fleet Care Roadside Assistance, Roadside Assistance for Business and Driver Education courses among others, and our goal is to keep your business vehicles as productive and safe as possible.

We provide our clients with solutions to keep them on the road safely, whether that is with breakdown assistance, vehicle inspections or driver education. If you operate a business with a vehicle fleet in Queensland, then talk to us or visit racq.com about the business services we provide.

Let our fleet help yours!

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Fleet CareTo maximise your business fleet potential, we offer peace of mind by providing 24-hour roadside assistance Australia-wide.Fleet Care can provide a fee for service pricing structure in conjunction with a small annual administration fee to keep your costs down. We aim to get your fleet vehicle back on the road as quickly as possible, minimising your fleet’s downtime.For key features and service entitlements visit racq.com/business

EligibilityRACQ Fleet Care is available to business fleets with a minimum of 21 vehicles. Organisations applying for Fleet Care must provide an ABN or ACN.For company fleets between 1 and 20 vehicles, Roadside for Business and Plus Care for Business are available. For more information please refer to racq.com/business.

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Roadside AssistanceRACQ Fleet Care provides Roadside Assistance ONLY. Drivers are not eligible to receive other Club services (e.g. maps, technical advice, theme park tickets, etc).

Nominated vehicleFleet Roadside must have at least one vehicle nominated for Roadside for Business. The driver of this nominated vehicle, upon production of a confirmation certificate, is eligible for other business member benefits. The remaining fleet is covered by a single “blanket” policy, identified by a RACQ approved unique identifier and given a dedicated 1800 number to call to receive Roadside Assistance.

Rental vehicle fleetsRental vehicle fleets cannot nominate any vehicles for Business Roadside. All rental vehicles must be covered under a fee for service arrangement. For rental fleets ONLY, there is no minimum number of vehicles.

Service EntitlementsBase service entitlements for vehicles up to 3 tonne up to 50km road travel from the nearest RACQ Contractor premises are included in the callout fee for each attendance. Variation to specified limits, including vehicles over 3 tonne, provision of batteries or spare parts, requirement for specialised equipment and/or services can be provided or arranged. However, these charges will be incurred in addition to the normal call out service fee. Additional fees will be charged on the member’s monthly account or paid for by the driver as arranged. Damage due to accident or vandalism which is normally covered by your comprehensive motor vehicle insurance policies is not covered by Fleet Roadside.Full details are available through racq.com/business.• Mechanical and Electrical Breakdown. Attendance is

free up to 50km from nearest RACQ Contractor• Towing if required, can be provided free up to 20km

in any direction from the breakdown site, or where applicable, up to 50km to the attending RACQ Contractor’s premises or intermediate location en-route.

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• Emergency unleaded petrol and diesel at normal pump prices delivered free to location up to 50km from where vehicle runs out of fuel. LPG vehicles will require a tow under normal towing entitlements.

• Lockout Service to open a vehicle when the keys are locked inside or a locksmith or tow can be arranged and billed accordingly.

• Wheel Changing to replace a faulty tyre or wheel with your vehicle’s inflated roadworthy spare.

• Bogged Vehicle to recover a vehicle where it can be accessed without leaving a constructed road/driveway, providing specialised equipment is not required.

• Battery replacement service using one of our own brand quality types. RACQ patrols only carry commonly used batteries. The replacement battery will be billed back to a monthly account.

• Spare Parts through RACQ Rapid Parts mobile service in South East Queensland. This service can provide basic replacement parts such as starter motors, fan belts and alternators.

• RACQ provides 24 hour advice and assistance following a breakdown, accident or vehicle theft. This service includes arranging taxi, hire car or alternative transport, emergency accommodation, recovery of the vehicle, relaying urgent messages and specialised advice. The service is free with any costs associated with these arrangements at the driver’s expense.

• Caravan / Trailer Service is extended to caravan/trailer attached to a vehicle covered by Fleet Roadside. Charges levied are the same as for a vehicle callout.

Weight RestrictionsVehicles over 3 tonne gross weight will incur an additional fee. For vehicles that have a gross mass in excess of 4 tonne, roadside assistance entitlements are limited to:• Minor electrical / mechanical failures that can be

rectified on the roadside.• 24-volt boost start, providing only one battery is

unserviceable, taking into consideration RACQ patrol and most RACQ service contractors can replace commonly used batteries.

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• Assist driver with wheel changing providing the vehicle’s jack and wheel nut spanner are available and it is within a safe lifting capacity. Should additional assistance or specialised equipment be required this can be arranged with an extra service fee and associated costs.

• Arranging towing at your cost.

Invalid IdentificationWhen a driver requiring service under Fleet Care cannot adequately identify themselves using their company’s unique service number, the driver must pay a NON REFUNDABLE Service Fee.

Interstate ProtectionWhere your vehicle is travelling interstate, the driver will receive basic roadside assistance from our affiliated clubs.

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Driver EducationMany company vehicles are on the road all day, every day, in the city and regional areas. As representatives of your business, drivers of company motor vehicles are also representatives of your brand and reputation. You have a responsibility to ensure that your staff travel safely and optimise motor vehicle operating expenses.RACQ’s Drive Assist team are able to develop course programs tailored to your business and driver needs. Courses include an e-Learning option to help your staff keep pace with current trends in road safety, and to be aware of their own responsibilities towards safe driving and the road environment around them.

Who can benefit?• Corporate fleet owners who want to reduce the risk of

vehicle incidents and reduce operating costs. • Companies and businesses that realise and accept their

workplace responsibilities to their drivers

Driver Education CoursesRACQ Drive Assist conducts nationally accredited and non-accredited courses either at RACQ or RACQ’s approved training facilities. So whether you are a new or experienced driver, private or professional, if you are looking for a sensible balance in safe driving knowledge and confidence, an RACQ Drive Assist course will help you achieve your goals.

Driver Education ProgramsDriving involves a combination of the individual’s knowledge and skills, the vehicle and the management of the environment around them. It is important for any business to ensure that their staff are using effective techniques and have a sensible attitude towards driving more safely in everyday situations. These courses aim to instil positive driving behaviours and a responsible attitude towards other road users.

E-Learning ProgramInteractive e-learning driver training packages provide the first step in driver development within the workplace. Incorporated into your standard staff induction program

or as part of long term training compliance requirement, participants can remotely access and navigate through the training at their own pace and at a time that suits your business needs.

4WD Driving CoursesToo often people are injured and vehicles damaged as a result of inexperience or lack of appreciation of potential hazards when using a 4WD or AWD vehicle. Various courses are available for staff to be trained for extreme terrain and recovery situations or simply, off road and regional driving conditions not necessarily requiring engaging low range.

Driver Safety Awareness WorkshopsWhether you are introducing a safe driving culture within your organisation, refreshing safe driving techniques or promoting acceptable driving behaviours these workshops aim to increase knowledge, identify safe driving techniques and assist with the implementation of acceptable driving behaviours in everyday situations.

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Driver Assessment ServicesCompanies, businesses and those organisations requiring pre employment driving appraisals, or employers wanting to satisfy their Workplace Health and Safety responsibilities should consider this service. A detailed report for each driver is supplied for your records

Driver Rehabilitation ServicesIn conjunction with medical professionals, RACQ offers one-on-one driving assessments and corrective tuition to those who have suffered injury or illness or have a physical or medical condition that may affect their driving. We aim to assess current driving skills and techniques and to help increase on-road safety.

Towing CoursesThe aim of this workshop is to help participants gain a better understanding of the relevant towing laws and legislations. It also provides practical experience in regard to setting up, safe towing, manoeuvring and pre purchase of trailers and caravans.

Other CoursesWe can work with you to adapt and develop training programs which best suit your business needs.

24 hours every day

Contact UsFor further information on RACQ Fleet Care or RACQ Driver Education please contact us on:

RACQ Fleet Care Roadside Assistance: 1800 648 058Enquiries & Alterations: 1800 069 543Visit: racq.com/Business

RACQ Driver EducationPhone: 07 3361 2382 or 1800 680 039Email: DriveAssist@racq.com.auVisit: racq.com/DriveAssist

RACQ provides other Business Services to our business members such as: • Vehicle inspections • Driving courses• Batteries• Windscreen repair and replacement

For more information please visit racq.com

RACQ Operations Pty Ltd ABN 80 009 663 414

as agent for The Royal Automobile Club of Queensland Limited ABN 72 009 660 575.

2649 Logan Road, Eight Mile Plains, Qld 4113

in store racq.com 13 1905

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