Rabobank’s Strategic Pillars...Interim Report 2018 - Management Report 1. Rock-solid bank...

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KPI (NPS) KPI Net Promotor Score 2017 2018 43 50 56 53 Corporate customers in the Netherlands Private Banking customers in the Netherlands Private customers in the Netherlands as of June 30, 2018 52 60 Innovative services Online HR Fundamentals Leader- ship Talent Culture 43,623 FTE December 31, 2017 = 43,729 Number of employees worldwide as of June 30, 2018 In recognition of its efforts in labor market disadvantage, Rabobank received a C Talents Award. 40% 33% 52% in the Managing Board in the top employed Gender diversity Percentage of women ... Rabobank, one of the favorite employers in the Netherlands. Empowered employees Excellent customer focus We aim to be a leading bank in which current and future requirements can be fully satisfied through good advice, products, digital convenience and innovative services. It is our people who define who we are as Rabobank. Our employees help our customers achieve their ambitions. A specialized mortgage label that is distributed through intermediairy channels. Blockchain trade finance platform that makes cross-border commerce easier for European SMEs. SurePay delivers a variety of account- based verification services that helps to prevent payment fraud and misdirection. Facilitates simple digital currency hedging. In H1 2018, we started 3 new programs, based on our mission Growing a better world together: Enhancing Dutch consumers financial health Stimulate healthy entrepreneurial growth Kickstart Waste, a global program to reduce food waste 50% private customers in the Netherlands onboard online 80% active online corporate customers 85 350million features in app IBAN Name Checks Engagement scan 60 Rabobank’s Strategic Pillars Interim Report 2018 - Management Report 1

Transcript of Rabobank’s Strategic Pillars...Interim Report 2018 - Management Report 1. Rock-solid bank...

Page 1: Rabobank’s Strategic Pillars...Interim Report 2018 - Management Report 1. Rock-solid bank Meaningful cooperative Strategies Financial capital 40.5 billion Equity 346.6 billion Deposits

KPI (NPS)

KPI Net Promotor Score

2017 2018

43

50

5653

Corporate customers in the Netherlands

Private Banking customers in the Netherlands

Private customers in the Netherlands

as of June 30, 2018

52

60

Innovative services

Online

HR Fundamentals

Leader-ship

Talent Culture 43,623FTE

December 31, 2017 = 43,729

Number of employees

worldwideas of June 30, 2018

In recognition of its efforts in labor market disadvantage, Rabobank received a C Talents Award.

40%

33%

52%

in the Managing Board

in the top

employed

Gender diversityPercentage of women ...

Rabobank, one of the favorite employers in the Netherlands.

Empoweredemployees

Excellentcustomer

focus

We aim to be a leading bank in which current and future requirements can be fully satisfied through good advice, products, digital convenience and innovative services.

It is our people who define who we are as Rabobank. Our employees help our customers achieve their ambitions.

A specialized mortgage label that is distributed through intermediairy channels.

Blockchain trade finance platform that makes cross-border commerce easier for European SMEs.

SurePay delivers a variety of account-based verification services that helps to prevent payment fraud and misdirection.

Facilitates simple digital currency hedging.

In H1 2018, we started 3 new programs, based on our mission Growing a better world together:

• Enhancing Dutch consumers financial health

• Stimulate healthy entrepreneurial growth

• Kickstart Waste, a global program to reduce food waste

50% private customers in the Netherlands onboard online

80% active online corporate customers

85350millionfeatures in app

IBAN Name Checks

Engagementscan

60

Rabobank’s Strategic Pillars

Interim Report 2018 - Management Report 1

Page 2: Rabobank’s Strategic Pillars...Interim Report 2018 - Management Report 1. Rock-solid bank Meaningful cooperative Strategies Financial capital 40.5 billion Equity 346.6 billion Deposits

Rock-solidbank

Meaningfulcooperative

Strategies

Financial capital

40.5 billion

Equity

346.6 billion

Deposits from customers

163.8 billion

Wholesale funding

1,698EUR million

June 30, 2017 = 1,516 EUR million

+12%

Net profit

Banking for the Netherlands

Banking for food

KICKSTART FOODFacilitate sufficient sustainably produced and healthy food for

the world’s growing population

Kickstart EarthKickstart Waste

Kickstart StabilityKickstart Nutrition

Kickstart Self-suffiency

Kickstart Living environment

Kickstart Entrepreneurship

70.8% RepTrak Score

Reputation management

47% Member engagement score 6%22%

We measure the sustainability performance of our clients with an exposure over EUR 1 million in a client photo ranking them from A-D.

Client photoFrontrunner clientslocal Rabobanks (A-level)

Frontrunner clientsWholesale (A-level)

Community funds and donationsWe allocated our net profit for future investments in local community initiatives in the Netherlands.

45EUR million

RatingsS&P Global FitchRatings

Moody’s DBRS

A+ AA-Aa3 AA

Rabobank is committed to making a difference as a cooperative customer-driven bank, championing customer issues like food, self-reliance, and the growth of entrepreneurs.

Remaining a rock-solid bank is a cornerstone of Rabobank’s strategy. We strive to do the right things well, with everyone taking ownership and remaining conscious of the risks.

Ambitions 2020 Financial framework 2016-2020

Results 2018as of June 30, 2018

Funding and liquidityWholesale funding

€150

Cost/income ratioincluding regulatory levies

53-54%

ProfitabilityROIC

>8%

CapitalTotal ratio

>25%

Fully loaded CET1 ratio

>14%

Funding and liquidityWholesale funding

€163.8

Cost/income ratioincluding regulatory levies

64.6%

ProfitabilityROIC

8.8%

CapitalTotal ratio

26.1%

Fully loaded CET1 ratio

15.8%

Partnerships sustainable development goals• Sustainalytics:

Score of 86 and Industry Leader

• Sustainable Brand Index: Rated 3rd domestic bank (highest domestic systemic bank)

Interim Report 2018 - Management Report 2

Page 3: Rabobank’s Strategic Pillars...Interim Report 2018 - Management Report 1. Rock-solid bank Meaningful cooperative Strategies Financial capital 40.5 billion Equity 346.6 billion Deposits

Interim Report 2018 - Management Report 3