R2 Quality Management: Auditor Training and Working with

Certifying Bodies

Sharada Rao

Director of Quality

SERI

SERI’s Vision

Responsible management of used and end-of-life electronics everywhere.

©SERI Home of the R2 standard

SERI’s Mission

SERI works to create a world where electronic products are reused and recycled in a way that promotes resource preservation, the well-being of the environment, and the health and safety of

workers and communities.

Where We Meet

Building the infrastructure globally to ensure capacity for the responsible reuse and recycling of used, returned, and end-of-life electronics.

Current CapacityMore than 700 facilities in 30 countries

© SERI – Home of the R2 Standard

Certification System

© SERI - Home of the R2 Standard

SERI

ANAB

NSF Orion PJR NQASAI

GlobalSGS TUV NSAI

Current and Upcoming Quality Initiatives

• Training of R2 auditors

• Spot audits

• Witness audits

• Audit Package Review

• Development of Internal Auditor Training for Recyclers

• Development of Technical modules (videos) on the electronics recycling industry

Auditor Training

• 3 day training – Auditors in US/Canada

• 4 day training - International auditors

• Focus of training is on “ How to audit to R2”

• Completed 8 classes - 7 in the US and 1 in India since July 2016.

• 65 R2 auditors trained in the North America and 12 auditors outside US

Trained R2 Auditors by Region

Region CountryNo. of

Auditors

Asia Philippines 1India 4

Hong Kong 3Korea 1Japan 2

South America Brazil 1

North America Canada, Mexico and US 65

SERI Initiatives

• Developing Languages Resources

• Latin America Project

• Canada EPRA

• Emerging Markets

– Japan

– China

– Indonesia

– Nigeria

Language Resources

• Translations

• Bi-lingual auditors

• Bi-lingual consultants

• Challenges in establishing oversight with language barriers.

Latin America Project

• New R2 certified facilities are now operating in Chile, Ecuadorand Colombia thanks in large part to a cooperative effort by R2Leaders DIRECTV, Sims Recycling Solutions, Green eye Partners,Arrow Global Asset Disposition and Oracle.

DirectTV Identified Recyclers in Latin American countries

Consultants

Sims

NSF

Oracle, Arrow

Helped Recyclers prepare for certification

Conducted Internal audits

Provision of financial support

Conducted certification body audits

Recyclers currently certified in Latin America

Ecuador -1

Columbia -1

Chile - 1

Brazil – 3

Costa Rica - 1

Latin America Project

Canada EPRA Model

• 10 of 11 Provinces require R2 Certification

• RQO oversees recyclers to adhere to EPRA program requirements.

• Potential collaboration model for R2 plus customer requirements.

Emerging Markets

• About 10 recyclers in Australia interested in R2 certification (feedback from Dell).

• Japan

• China

• India

• Nigeria

• Indonesia

Building Capacity

• EPEAT mandating electronic recyclers to be certified to R2 or E-stewards in North America

• Opportunity to build and leverage R2 Standard as the basis for fulfilling EPEAT requirements in other regions.

• Opportunity to collaborate on oversight to drive efficiency and effectiveness in the solution.

Opportunities

• Collaborate on forecasting demand

• Resources for R2 Certification in new regions– Documentation/Translation

– Auditor Training

– Recycler Training/Development

– Advocacy and Policy

• Building data management capabilities for oversight and trend analysis.

• Financial Support